iSolved is a cloud-based human capital management (HCM) solution that offers key workforce functions including payroll, HR, time and attendance and benefits enrollment.

iSolved also offers a mobile app, iSolved GO, and time clocks. iSolved includes a number of self-service capabilities for both managers and employees. It allows managers to track vacation schedules, adjust employee compensation, create performance reviews and more. Employees can access their pay stubs, review company information and manage time off requests.

The applicant tracking system allows users to post jobs on hundreds of job boards. Recruiters can change the hiring process as per company policy and interview candidates. The solution helps them onboard new employees, generate compliance reports and complete performance reviews.

Benefits enrollment profile
Benefits enrollment profile
Benefits enrollment profile
Electronic onboarding profile
Electronic onboarding profile
HR OSHA compliance profile
HR OSHA compliance profile
Dashboards head counts profile
Dashboards head counts profile
ESS pay history profile
ESS pay history profile
Total comp statement profile
Total comp statement profile

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



33 Reviews of iSolved

Overall rating

3.5 / 5 stars

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Showing 1 - 20 of 33 reviews

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Claire from Landvoice

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

iSolved HCM is Great!

Great!

Pros

What I like most is how easy it is to be able to change things as I am running payroll. Easy to navigate. Love that the benefits and payroll are in the same system.

Cons

I haven't found anything I don't like, there is just a learning curve if you have previous experience with other payroll systems.

Austin from Thread HCM

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Easy to use!

In my past experience, I've dealt with many systems, which has been confusing. iSolved "solves" this problem and makes everything simple.

Pros

This has been the easiest on-boarding process as a new hire I've ever gone through.

Cons

Nothing comes to mind! They plan to launch a social function, so I'll look out for that.

Christine from Long Grove Psych Associates

Specialty:  Healthcare / Medical

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

August 2018

An "ok" all around hr software

Pros

My business tried using this software for a little while. It was "ok". It was not difficult to learn and it was easy to understand. We all like the app.

Cons

This software just wasn't the best for us to meet our needs. There were some bugs that may have been fixed by now. The software was slow. We found software that was more customizable to meet our needs.

Frank from Guarded Exchange

Specialty:  Other

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

This product is horrendous

Don’t use this company

Pros

Absolutely None, pure junk. Totally useless to employees , nothing but a headache and problems. Hoping we will change to a different service

Cons

Everything!!! It took over a week for the system to even allow me to login. Took forever for customer service to even figure out why

osahon from community research and development centre

Specialty:  Energy

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

So far, I have had a good experience with iSolved software, it's ability to handle multiple scenarios from certified pay.

Pros

i really like the fact that they offer a range of products from COBRA Administration to Payroll and Employee Benefits.

Cons

For me, i think the software is ok, but there is always room for improvement. for instance, it allows duplicate time entered. this should be worked on to reduce errors.

Tracy from Baer & Associates, LLC

Specialty:  Consulting

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Good Product for Payroll

Pros

We started using this product in January for our payroll. It takes some getting used to but it is quite easy to use and navigate.

Cons

The only con is that at least for me the reports seem to be lacking. I look for specific reports that were not available on this system. I had to contact our payroll representative to get me some reports that should have been a no brainer to obtain online.

Sarah from Boland

Ease-of-use

Value for money

Customer support

Functionality

June 2018

I use it daily to onboard new associates, track training, schedule reviews, upload documents

Pros

It's easy to use once you get the hang of the system including to upload documents, schedule reviews, change salaries, schedule training, etc. It is easy for associates too to track their pay and vacation, change address, withholding, etc

Cons

I don't like that creating reports can be challenging at times, and the functions sometimes limit what we are looking to create.

Response: Payroll Network, Infinisource

June 2018

Thanks for the great review, Sarah. We're glad you find the iSolved HCM software easy to use. At Payroll Network, we pride ourselves on making resolving issues easy for our clients, too. HR Execs like you find the employee/manager self-service is a time saver for them and convenient for their staffs. Regarding assistance with report writing, we offer a monthly, one-hour webinar on "Harnessing the data in your iSolved HCM" You may register here: https://www.payrollnetwork.com/success. But, if you prefer, immediate one-on-one assistance, please call your assigned support rep or send an email to support@payrollnetwork.com. Again, thanks for taking the time to review iSolved HCM! We love that you're 100% willing to recommend! Best, Lizz Durante

Lacie from Integrity

Specialty:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Good product, high prices.

Customer service is always on top of their game, and processing payroll is a breeze.

Pros

Somewhat user friendly, would not recommend to someone who is not tech savvy. We use it as an integration with BH and it seems to work well.

Cons

High cost for what we need, can be time consuming to enter new people into the system / end people who are currently in the system.

Megan from Gibson

Specialty:  Insurance

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Super like

Pros

I really like isolved. There are a ton of features that can be personalized and used as needed. Functionality is intuitive and responsive. Customer service is great.

Cons

I have not run into any real issues at this time. Sometimes report generation is a bit slow, but nothing worth noting.

Matthew from Medic

Specialty:  Healthcare / Medical

Number of employees:  11-50 employees

Ease-of-use

Functionality

February 2018

Pretty Straightforward Time Reporting

Pros

I really appreciate that they have a mobile app to allow me to punch in and out using my phone, and verifying my hours is a piece of cake.

Cons

I thought that it took quite a bit of time to get used to the user interface. it doesn't flow very well. I also don't like the fact that they don't allow you to just enter a chunk of time on your time card from your phone, you can only punch in or out, which means remembering to do so or having to find a computer to log your time. I also think that they should have a better method of recording what you were doing during said time and reporting that to your supervisors.

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Top notch HRIS system

Pros

iSolved is a comprehensive HRIS system that can manage my companies entire HR along with handling payroll through a local processing company.

Cons

Users must pay for additional modules that allow for additional functionality. The implementation be much more efficient than it currently is.

Brittani from Elevator company

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Terrible payroll service

Cons

Everything! Again, terrible company all together. Zero, zilch, nada customer service wise. The owner does not care about you or your employees. We have lost employees, and great ones, b cause of this company. I have already submitted their faults to our attorney as there has to be something done about these crooks!

Katy from Shields Manufacturing, Inc.

Specialty:  Manufacturing

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Much better than what we had before

Overall pretty easy to use, it's just lacking some features I would like to have a fully integrated system instead of partners for Benefits and applicant tracking. Was a big step up from our previous system- OnlineEmployer where we used paper time cards and manual data entry.

Pros

ESS, Onboarding, Time cards. Viewing pay history and stubs, web-based access. Manager approvals of PTO requests and PTO Balance/accrual tracking and rules that automatically adjust accruals based on length of service. One database for most information, partners for benefits administration/carrier feeds and ATS Partner.

Cons

Access options are clunky- would be nice to be able to activate certain access by individual rather than setting up groups. Most of the setup has to be done by the payroll company, must go back and forth to set up certain things and special check runs. Time off requests do not project balance at the time of the request, only based on current balance.

Tommy from Real Estate

Ease-of-use

Value for money

Functionality

December 2017

Isolved was our payroll portal for a couple of years.

Pros

Everything was right there. On one window you could see your paystubs, pay rate, PTO, the list goes on...

Cons

No problems with the system. There wasn't much the software could do other than display payroll/HR information.

Kelly Joyce from Pathfinder Ranch, Inc.

Specialty:  Non-Profit

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Great promises, No delivery

Go with a larger, better organised, more well-known company. This was recommended to us by our insurance broker, but I doubt he had any idea of the lack of functionality. In the set-up process, we were promised certain functions, only to discover that the system couldn't actually do them.

Pros

It looks pretty

Cons

Everything. Functionality is far below other HR, Payroll and Time-Keeping systems; there his a high staff turnover; staff are not well trained; the Help and University options are almost useless; the platform is not intuitive and badly designed, cannot make simple changes without notifying staff, cannot have employees work in more than one department, the Amcheck server crashes regularly

Cameron from IPM&R

Specialty:  Healthcare / Medical

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

iSolved should be more like iSuck.

It took 6 months to implement 43 employees to be able to use iSolved, it started with our contract just sitting to be reviewed for almost a month, due to our salesman going on vacation, 1 failed go-live which had lasting repercussion through the whole term of our contract, the program was dreadfully slow, and extremely complex when it came to even just a simple time and attendance date range data being pulled into one streamed line summary report to setting up new employees. The lack of communication between iSolved employees, and between myself and their implementation specialist is a joke. The cartoon drawing of two people holding a can, attached by the string is what comes to mind reflecting on our experience with iSolved. Their helpfulness to help make a smooth transition for our company to use their software, was about as smooth as hitting rocks with a lawn mower. This company is not customer service based, they are cash based, and by that I mean, how much they can milk you for before you realize what a huge mistake you made and are now stuck in a year long contract with them, and even then your lucky to get out without paying more than you owe. My suggestion don't settle with iSolved.

Pros

The ACA reporting feature, tracking the FTE status of your current employees. Besides that nothing was stand out amazing.

Cons

From the moment the contract was signed to several months out of our contract, we are still dealing with the repercussions of a company, that does not know how to communicate, that does not put the customers needs other than what they get billed on a monthly basis as a priority.

Scott from Peoples State Bank

Specialty:  Banking

Number of employees:  51-200 employees

Ease-of-use

Functionality

July 2017

Very easy system to use and it's great having payroll & time/attendance in a all in one system. It i"solved" our problem with time savings!

Pros

Ease of use, friendly customer service, great use for salaried employees and supervisors being able to enter in their own punches or their staffs. Overall the system is a PRO itself.

Cons

Sometimes the PTO balances screen "time off balances" can be confusing to employees on finding out how much PTO they have left to use in the year. Otherwise, nothing major, it's great system!

Damasia from Kortmed Marketing & Management

Specialty:  Healthcare / Medical

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Excellent, Cost Effective Payroll/HR Solution

Pros

The customer support is great and most often issue resolved on first call. Set up was quick and the system is very user friendly. Works well for both large companies and small entities with multiple entities/payrolls. Best pricing I've seen in the market for all the features this system offers. Especially the ACA Reporting, they make it extremely simple!

Cons

Should make the set up for reviews/questions/scheduling reviews easier for multiple entities. If they do this, then I would give them the 5 stars. Have had some issues with the TimeForce option, if I had to do it again would just go with the iSolved Time for the timekeeping option.

Tina from Arbonne

Specialty:  Consulting

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Love, Love Love

Its wonderful there is finally a product out there that everything is in one technology.

Pros

Scalable, efficient and easy to use

Cons

wish I moved sooner!

Chris from Minges Bottling Group

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Slow System Performance and Customer Service

We have been using this system for almost 3 years. The performance of the system when we process our payroll is horrible. Today, we have not been able to get our payroll processed due to the system crashing and hanging up. Customer service does not seem to be as concerned with our problems as we are. It's hard to even get them to respond to requests for support, without getting nasty.


Displaying 1 - 20 of 33 reviews