isolved

RATING:

3.9

(503)

About isolved

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk.
isolved

isolved Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for isolved

1 - 5 of 502 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2024

All in one system for HR

User Profile

Celeste

Verified reviewer

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

I Love iSolved!

PROS

I liked that iSolved People Services is easy to implement and customize. *Payroll process is easy *online time cards and employee adaptive experience are great! *Online onboarding for new employees is easy to use and makes data entry easier

CONS

There's so much that iSolved offers and can customized, I would like to get more information on what I can do. Employee adaptive experience app some times glitches and makes it hard for employees to you. I also wish it was an app in the App Store.

Reasons for switching to isolved

Price and more user friendly product

User Profile

Alan

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Payroll processing and HR data entry in one place is great

The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

PROS

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

CONS

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Reasons for switching to isolved

When it came time to replace our defunct payroll software, we found that isolved met our needs best. As a non-profit organization, we were able to use it because it was affordable and it correctly categorized payroll expenses.

Vendor Response

Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business!

Replied October 2023

Tanya

Hospital & Health Care, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

iSolved Review

My overall experience with iSolved has but nothing but extremem satisfaction. Their customer service is very knowledgable!

PROS

I absolutely Love iSolved's ease of use, integration with our HRIS systems and time efficiencies,

CONS

I do not have anything negative to say about iSolved. They are amazing!

Reason for choosing isolved

We choose iSolved because of its integration and time savings

Reasons for switching to isolved

ADP wasnt able to integrate with our HRIS system

Wendy

Government Administration, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed February 2024

Isolved = Problems

I do not like this company at all. If it weren't for the fact that I can still deal with my Customer Support Person, that I have used for the entire 14 years I have been with this employer, I would be looking right now for a new Payroll Service company. John is the only reason we have not changed payroll service, YET.

PROS

I have the same Customer Support Person since the days of AD Compter, Center Valley PA. Thanks [sensitive content hidden]!!! You are the best!!!!!

CONS

Since the initial payroll which by-the-way was the last payroll period for 2023, there have been all kind of errors in the system. Today, as I am writing this review, I am not able to log on. For reports, I just want the same reports that were available when this company was AD Computer, then JetPay, then NCR. Now there are too many reports available. We are not a gigantic company. Your report section is not user friendly at all and is super messy.

Vendor Response

Thank you for your feedback about the number of reports. We understand the importance of easily accessing and navigating through downloaded reports, and we will work on improving this functionality for a better user experience. We appreciate your feedback and are committed to addressing any issues to ensure a seamless experience for our customers. Please reach out to me, Mackenzie Cotton, at mcotton@isolvedhcm.com, so we can help get you the additional support.

Replied March 2024