isolved Software

3.68 / 5 (276)

Our advisors have recommended this product 49 times in the last 30 days

What is isolved?

iSolved is a unified, cloud-based human capital management (HCM) solution that offers key workforce functions including payroll, HR, time and attendance and benefits enrollment, as well as people-centric functions such as learning management, engagement, surveys, performance and more.

iSolved also offers a mobile app, iSolved GO and time clocks. iSolved includes a number of self-service capabilities for both managers and employees. It allows managers to track vacation schedules, adjust employee compensation, create performance reviews and more. Employees can access their pay stubs, review company information and manage time off requests.

The applicant tracking system allows users to post jobs on hundreds of job boards. Recruiters can change the h...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

276 Reviews of isolved

Average User Ratings

Overall

3.68 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(75)

75

4 stars

(110)

110

3 stars

(40)

40

2 stars

(16)

16

1 stars

(35)

35

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 276 results

August 2018

Heidi E. from Deseret First Credit Union

Verified Reviewer

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

August 2018

Multiple Features

Pros

- Forcasting PTO for current and upcoming year. Helps for planning vacations. - Preview Paycheck. Can see the potential breakdown of pay before pay day. - Multiple options for clocking in and lunch breaks.

Cons

You can access the website via mobile or app but they don’t have all features available.

September 2019

Brandy from Thunderzone

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

September 2019

First time experience

It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Pros

I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Cons

I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

Reasons for Choosing isolved

We didn't choose iSolved by choice, we were transitioned in because iSolved bought out our previous payroll company. We thought that it would be better than the company we were with based on the demos, but had an extremely rough start and second guessing that decision. I think that maybe it will get better and if not we will have to go separate paths. I'm learning a lot but will need more help to figure out what I want to do.

September 2020

Bill from FS

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2020

Very easy

Very easy to use and other then the rare website down error no complaints

Pros

All I have to do is sign in (enter a code if I'm logging into a new computer) and do a quick time stamp. Very easy.

Cons

Very rarely the website is down and I am unable to document the time. Fortunately you can still document time but it is extra work.

December 2019

Chrissy from Southeast Petro

Company Size: 51-200 employees

Industry: Management Consulting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

December 2019

Horrible Customer Service

The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Pros

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Cons

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Reasons for Choosing isolved

This was not a choice.

June 2020

RHONDA from SHOTO & AKEDO

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2020

iSolved - Payroll & Onboarding

Streamlining all processes from hiring, on boarding, payroll, timekeeping, benefits.

Pros

Ease of use, online university training for the different modules. Customer service and response time is AMAZING!

Cons

Switching between companies on the same account gets stuck at times or pulls info from the previous Company when in individual time information.

Reasons for Choosing isolved

Customer service and full access to dedicated account rep.