iSolved is a cloud-based human capital management (HCM) solution that offers key workforce functions including payroll, HR, time and attendance and benefits enrollment.

iSolved also offers a mobile app, iSolved GO, and time clocks. iSolved includes a number of self-service capabilities for both managers and employees. It allows managers to track vacation schedules, adjust employee compensation, create performance reviews and more. Employees can access their pay stubs, review company information and manage time off requests.

The applicant tracking system allows users to post jobs on hundreds of job boards. Recruiters can change the hiring process as per company policy and interview candidates. The solution helps them onboard new employees, generate compliance reports and complete performance reviews.



40 Reviews of iSolved

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 40 reviews

December 2018

Cole from OM LLC

Company Size: 51-200 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

December 2018

Impossible to log on

Perhaps I'm just ignorant. But in my experience this is the most trouble I've ever had using a website. For that reason, I blame them, not myself.

Pros

it does show some important information regarding my work hours. that's all. character limit meet character limit meet character limit meet

Cons

i am an employee whose company uses isolved. i can never seem to log on. it has apparently an extremely confusing array of different log on screens. I have never had to change my password, reset my password, etc. this much in my entire life. and I am not a forgetful person, this doesn't happen with any of the 50+ other passwords I use in my life. Their system is the OPPOSITE of user friendly. I'm extremely frustrated, as a user, by this poor product.

December 2018

Roland from Nickel Keynesbury

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

So Far So Good. payroll System for some years nows.

Pros

i Have been using isolved for a while now for our payroll and i must say that it is very easy to use and navigate. it takes some getting used to but once you fully understand its operation then u good to go. employees can also easily track their pay, vacation etc.

Cons

the only Con is that some specific reports are often not available on the system as one may need to generate such reports manually.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

Fast

Pros

I like that the ability to clock through tasks gives us the freedom to monitor employees efficiency better.

Cons

I don't like how difficult it can be for new users.

November 2018

Adriana from Health Quest Chiropractic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

iSolved makes payroll processing effortless.

iSolved is an excellent payroll software. It is a very complete system; time keeping, HR, benefits, it all lives in the system.

Pros

iSolved HCM is a very complete web based payroll software. The reporting features are excellent, I can find employee hours and records very easily.

Cons

There is a lot of training involved in learning the software. I had to put in several hours to learn it; however after you learn the system, it makes payroll very efficient.

November 2018

Emmanuel from Firm Foundation Insurance Solutions

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Very user friendly

Pros

Simple to use
Report Writer
Integration of payroll and medical benefits
Resonable Price
Excellent Customer Service

Cons

It is easy to get overwhelmed with all the available resources. The portal layout is a little out-dated compared with other payroll platforms.

October 2018

Keri from ABContracting

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Very Organized- Easy to Use

Pros

This allows you to do virtually anything pertaining to your paychecks, time at job, track raises, adjustments to pay, tax info...it all!!

Cons

I have not seen an cons to this program as a user

October 2018

Mohamed from CSG

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

No customer service

This is a below average company

Pros

It does the bare minimum. It shows your paystub and taxes like any other human capital software. The user interface isn't that good either.

Cons

I tried calling to get back into my account and nobody answered, on top of that their voicemail box was full so I couldn't even leave a message! Horrible

October 2018

Claire from Landvoice

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

iSolved HCM is Great!

Great!

Pros

What I like most is how easy it is to be able to change things as I am running payroll. Easy to navigate. Love that the benefits and payroll are in the same system.

Cons

I haven't found anything I don't like, there is just a learning curve if you have previous experience with other payroll systems.

August 2018

Austin from Thread HCM

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Easy to use!

In my past experience, I've dealt with many systems, which has been confusing. iSolved "solves" this problem and makes everything simple.

Pros

This has been the easiest on-boarding process as a new hire I've ever gone through.

Cons

Nothing comes to mind! They plan to launch a social function, so I'll look out for that.

August 2018

Christine from Long Grove Psych Associates

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

An "ok" all around hr software

Pros

My business tried using this software for a little while. It was "ok". It was not difficult to learn and it was easy to understand. We all like the app.

Cons

This software just wasn't the best for us to meet our needs. There were some bugs that may have been fixed by now. The software was slow. We found software that was more customizable to meet our needs.

July 2018

Frank from Guarded Exchange

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

This product is horrendous

Don’t use this company

Pros

Absolutely None, pure junk. Totally useless to employees , nothing but a headache and problems. Hoping we will change to a different service

Cons

Everything!!! It took over a week for the system to even allow me to login. Took forever for customer service to even figure out why

June 2018

osahon from community research and development centre

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

So far, I have had a good experience with iSolved software, it's ability to handle multiple scenarios from certified pay.

Pros

i really like the fact that they offer a range of products from COBRA Administration to Payroll and Employee Benefits.

Cons

For me, i think the software is ok, but there is always room for improvement. for instance, it allows duplicate time entered. this should be worked on to reduce errors.

June 2018

Tracy from Baer & Associates, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Good Product for Payroll

Pros

We started using this product in January for our payroll. It takes some getting used to but it is quite easy to use and navigate.

Cons

The only con is that at least for me the reports seem to be lacking. I look for specific reports that were not available on this system. I had to contact our payroll representative to get me some reports that should have been a no brainer to obtain online.

June 2018

Sarah from Boland

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

I use it daily to onboard new associates, track training, schedule reviews, upload documents

Pros

It's easy to use once you get the hang of the system including to upload documents, schedule reviews, change salaries, schedule training, etc. It is easy for associates too to track their pay and vacation, change address, withholding, etc

Cons

I don't like that creating reports can be challenging at times, and the functions sometimes limit what we are looking to create.

Response from Payroll Network of Infinisource

Replied June 2018

Thanks for the great review, Sarah. We're glad you find the iSolved HCM software easy to use. At Payroll Network, we pride ourselves on making resolving issues easy for our clients, too. HR Execs like you find the employee/manager self-service is a time saver for them and convenient for their staffs. Regarding assistance with report writing, we offer a monthly, one-hour webinar on "Harnessing the data in your iSolved HCM" You may register here: https://www.payrollnetwork.com/success. But, if you prefer, immediate one-on-one assistance, please call your assigned support rep or send an email to support@payrollnetwork.com. Again, thanks for taking the time to review iSolved HCM! We love that you're 100% willing to recommend! Best, Lizz Durante

June 2018

Lacie from Integrity

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Good product, high prices.

Customer service is always on top of their game, and processing payroll is a breeze.

Pros

Somewhat user friendly, would not recommend to someone who is not tech savvy. We use it as an integration with BH and it seems to work well.

Cons

High cost for what we need, can be time consuming to enter new people into the system / end people who are currently in the system.

May 2018

Megan from Gibson

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Super like

Pros

I really like isolved. There are a ton of features that can be personalized and used as needed. Functionality is intuitive and responsive. Customer service is great.

Cons

I have not run into any real issues at this time. Sometimes report generation is a bit slow, but nothing worth noting.

February 2018

Matthew from Medic

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

February 2018

Pretty Straightforward Time Reporting

Pros

I really appreciate that they have a mobile app to allow me to punch in and out using my phone, and verifying my hours is a piece of cake.

Cons

I thought that it took quite a bit of time to get used to the user interface. it doesn't flow very well. I also don't like the fact that they don't allow you to just enter a chunk of time on your time card from your phone, you can only punch in or out, which means remembering to do so or having to find a computer to log your time. I also think that they should have a better method of recording what you were doing during said time and reporting that to your supervisors.

January 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Top notch HRIS system

Pros

iSolved is a comprehensive HRIS system that can manage my companies entire HR along with handling payroll through a local processing company.

Cons

Users must pay for additional modules that allow for additional functionality. The implementation be much more efficient than it currently is.

January 2018

Brittani from Elevator company

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

January 2018

Terrible payroll service

Cons

Everything! Again, terrible company all together. Zero, zilch, nada customer service wise. The owner does not care about you or your employees. We have lost employees, and great ones, b cause of this company. I have already submitted their faults to our attorney as there has to be something done about these crooks!

December 2017

Katy from Shields Manufacturing, Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Much better than what we had before

Overall pretty easy to use, it's just lacking some features I would like to have a fully integrated system instead of partners for Benefits and applicant tracking. Was a big step up from our previous system- OnlineEmployer where we used paper time cards and manual data entry.

Pros

ESS, Onboarding, Time cards. Viewing pay history and stubs, web-based access. Manager approvals of PTO requests and PTO Balance/accrual tracking and rules that automatically adjust accruals based on length of service. One database for most information, partners for benefits administration/carrier feeds and ATS Partner.

Cons

Access options are clunky- would be nice to be able to activate certain access by individual rather than setting up groups. Most of the setup has to be done by the payroll company, must go back and forth to set up certain things and special check runs. Time off requests do not project balance at the time of the request, only based on current balance.