--- title: "isolved Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of isolved. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if isolved is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/isolved-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Vacation & PTO Tracking Software](https://www.softwareadvice.com/hr/vacation-tracking-comparison/) / [isolved](https://www.softwareadvice.com/hr/isolved-profile/) / isolved Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/isolved-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/isolved-profile/alternatives/) # isolved User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 656 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.7/5 - Value for money: 3.9/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 279 reviews (43%) - 4 stars: 216 reviews (33%) - 3 stars: 72 reviews (11%) - 2 stars: 31 reviews (5%) - 1 star: 58 reviews (9%) ### Most mentioned pros - The platform provides a comprehensive payroll and HCM solution that helps streamline payroll processing, employee management, benefits administration, and reporting. - It offers a robust, all-in-one HCM platform that has allowed us to streamline payroll, benefits, and employee management into a single system. Once the setup and initial learning curve are behind you, the system becomes a powerful tool for automating processes and reducing manual effort. - From finding reports to processing payroll, everything is so simple. And the ability to search for the section I am needing or review the section in the University has been incredible! ### Most mentioned cons - For example a new performance module was just rolled out in the payroll system under the performance management tab, and there have been a fair share of hiccups in terms of the functionality of this area of the system such as some screens not loading or managers not showing as part of a review even though they are assigned to an employee. - Our transfer paperwork had a "terms and conditions" link that has a 1-year auto-renew buried in it, so we missed our termination by 60 days and have to pay 10 months of services. - The release notes can be a bit vague. While the content of the release is good, the context and logic can be confusing. ## isolved customer reviews Showing reviews 1-25 of 656 (page 1). ### Great payroll software - Overall rating: 5/5 - Reviewer: Lela W. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great payroll program to be able to see what you need or find your documentation. It's easy to use abd figure out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Still the same feelings towards it. Easy to use and find your payroll information as you need. Highly recommend! #### Cons That it keeps bugging for extra security to be set up to log in to your account. Wish you could say no permanently. --- ### isolved review - Overall rating: 5/5 - Reviewer: Jordanne D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with isolved has been positive. The platform provides a comprehensive payroll and HCM solution that helps streamline payroll processing, employee management, benefits administration, and reporting. I have found the system to be user-friendly, and the support team has been responsive when assistance is needed. The platform continues to evolve with new features and enhancements that help improve efficiency and the overall client experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about isolved is the all-in-one platform that combines payroll, HR, benefits, and workforce management in a single solution. It helps streamline processes, improve efficiency, and provides a user-friendly experience for both administrators and employees. I also appreciate the ongoing product enhancements and the support available when assistance is needed. #### Cons Overall, I have had a positive experience. If I had to identify an area for improvement, it would be continued enhancements to reporting capabilities and system navigation to make certain tasks more intuitive and efficient. #### Reasons for switching to isolved I wasn't employed there at the time, but the teeam says isolved is 1000x better --- ### Good Payroll System - Overall rating: 4/5 - Reviewer: Erica M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that isolved has an app. I also like that you can navigate the website/app a lot easier and see all important docs/time off/deductions, etc #### Cons I don't like that I cannot access iSolved online. The actual website always has issues and it's super frustrating. --- ### A necessary, user-friendly tool - Overall rating: 3/5 - Reviewer: Shana S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part, I have more good to say than bad. It's easy to use and does what it is intended to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love having a place to go where all of my information is in a centralized location. It's easy to navigate. #### Cons I don't like having to use the Multi-Factor Authentication every day to log in. It's inconvenient to keep having to prove day after day that it's me attempting to login. Timekeeping can be a little bit of a challenge when having to submit a missing punch. I wish managers had more authority to make changes on their side instead of having to wait for upper-level management to approve the change. This can be problematic on days that the time has to be turned in, because it will hold everything up, thus causing late submissions. #### Reasons for switching to isolved The company wanted to find a more cost-effective option for use across the corporation. When there are more than 100 properties in a portfolio, keeping costs down is paramount. --- ### iSolved review - Overall rating: 5/5 - Reviewer: Kelly R. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, iSolved has been great. Love the library of articles and help documents as well as report writer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about isolved is that since we are partners they listen to our wants and needs and try to implement them into future product releases. #### Cons What I like least about isolved is waiting for additional product expansion or that they may not find something to be of value that our customers are demanding. #### Reasons for switching to isolved Needed to meet our client needs with a product that expanded the services offered. --- ### Strong Functionality with a Useful New Chatbot - Overall rating: 5/5 - Reviewer: Jack R. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has most of the essential employee‑management features like onboarding and payroll. The recently added chat feature is excellent. The chatbot tells you exactly where to find any menu, and if needed, it connects you to a live agent so you can resolve issues without making a phone call. #### Cons It offers a lot of useful features, but the menus can be complicated, so it often takes time to find what you need. There is a search function, but in the past I had to look things up in iSolved University. Fortunately, the newly added chatbot has made things much easier. #### Reasons for switching to isolved Its price was high so we decided to switch to iSolved. --- ### Great experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent. Happy with the team, offerings, and resources in Learn and Grow that help with work instructions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, customer service is great, implementation team is fantastic. Resources offered are great. #### Cons PTO tracking is not suited for our needs bc it is set up on accruals. I understand the reasoning behind it, just not ideal for us. #### Reasons for switching to isolved We did not have a good experience at all. Terrible customer service- slow response times, etc --- ### Ellie's Review - Overall rating: 5/5 - Reviewer: Ellie E. - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I've been with isolved 4 years and my overall experience has been great. When changes occur, sometimes there are glitches but we work through them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The releases and enhancements for iSolved are scheduled often. I also appreciate the pdf and slides with each release/deep dive. #### Cons The timing for isolved support tickets could be better. I sometimes dread creating one because of how long it takes to get a response. --- ### Straightforward paycheck & benefits management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use isolved on a daily basis to view my paystub, manage my accrued time off, request PTO, and use the available deals and discounts. I usually use isolved on a computer and rarely have any issues navigating the site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy isolved is to use when viewing benefits and submitting PTO requests. I also like isolved’s built-in Benefits Hub, which offers tons of discounts and weekly giveaways for employees. #### Cons The Benefits Hub was a little hard to navigate at first, but once I got past the initial sign-up it was easier to use. --- ### A must-have software! - Overall rating: 5/5 - Reviewer: Moravia K. - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been a 10/10 with Isolved. A big part of my job is understanding the updates, and how to move around the site so that I can effectively talk people who are doing payroll through it and I find that easy to do with this platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how organized Isolved is, and how it gradually updates to make the experience more efficient. #### Cons I love Isolved, but I think what I dislike the most is when there are glitches that don't really have answers. Those are the ones that are hard to explain to my clients. --- ### HRIS Software - Overall rating: 1/5 - Reviewer: Annette S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered We have had this system since sometime in 2020. We dove in with both feet with payroll and almost every one of Isolved's add on software. There was little to NO support for implementation on the HRIS side. Over 4 years in and we still are not 100% utilizing what we pay for. Currently vetting other HRIS software. Sad that we have to start over, but too tired to keep beating our heads against the wall. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Thought having a "one stop shop" would streamline our very small HR department. #### Cons pretty much everything. Steep learning curve on the HRIS side, almost impossible to get a SME that understand the uniqueness of our City. Almost every module has to have a work around to get it to function for our needs. Not user Friendly unless you have an IT background #### Reasons for switching to isolved Our Finance Director had utilized the Payroll and timekeeping system at another employer --- ### Great Enhancements/Buggy Releases - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we appreciate isolved's enhancements over the last year. We wish things were tested and thought out in more detail. We also wish they were more proactive with compliance like OBBBA, Secure 2.0, etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very robust software with lots of features and options. The teams we work with are very supportive and attentive. #### Cons Bugs in almost every release. Testing needs to be better to ensure fewer rollbacks of items that are needed/promised. Need better support for isolved benefit services products. --- ### Isolved review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Pretty good if you know what you are doing and experienced enough to navigate. Although expensive, we found it comprehensive and easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The platform is comprehensive. With multiple modules, we are able to service a small 1 employee company to a company with 5,000 employees. #### Cons Too much restrictions, and charging for every little thing. Outsourcing Tax function is ok, but lacks communications and response time can be lengthy. --- ### Seeing the Finish Line - Overall rating: 4/5 - Reviewer: Jennifer P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, mobile app is clean, and has what's needed to get the job done. Having integrated applicant tracking, time management, performance, and training & development modules makes this a one-stop-shop for most of my needs. #### Cons Our business could benefit from having the ability to further customize the home screen content, better reporting for the integrated expense reimbursement feature, and more robust document sign-off workflows. --- ### Best Platform for HR - Overall rating: 5/5 - Reviewer: Dianne Maumenee V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been excellent. I can access the platform seamlessly, whether in the office or working remotely. The support staff is exceptional—professional, responsive, and always helpful. I also appreciate the system’s user-friendly navigation, making HR tasks effortless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User-friendly and easy to adapt to Excellent customer service Fast response time from the support team Capability to process special payrolls on short notice #### Cons It would be great if the report writer offered more flexibility in generating various reports for HR metrics. While there are some customization options available, having the ability to refine reports further would be highly beneficial. --- ### iSolved is an ever-evolving platform that adheres to their partner and client's needs - Overall rating: 4/5 - Reviewer: Kirsten S. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall iSolved has the cleanest layout, more options/configurations, and is user friendly compared to other providers. iSolved stays on top of fraud protection and constantly improves pages and functions which aids in client retention. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros iSolved has many features that triumph other payroll software's. The reporting tab stands out the most, with numerous reports to choose from to support our clients and allow them to audit with ease. iSolved is very user friendly, allowing our clients to feel at ease after hopping on board. I love how there is an iSolved University partners/SB Users/clients to learn and find quick help videos and articles. iSolved has it's own community where we learn from others and come together as one. #### Cons While I loved how iSolved is constantly releasing updates and fixes, they often break other things in the process. There are neat updates they release, however it seems like aesthetic updates make up the majority. There's been a few things on the idea portal that would benefit most service bureaus/partners, yet it seems to be a slow process to get our voices heard. --- ### We strongly caution any business from engaging with iSolved. - Overall rating: 1/5 - Reviewer: Ally F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Here’s a short list of the disasters we’ve endured: Payrolls that only paid mileage, skipping the employees’ actual hours worked. A double payroll run that over-drafted our account by thousands — with no explanation and no accountability. A promise to reimburse overdraft fees ($50+) that, of course, never happened. A complete lack of urgency, communication, or care in fixing anything — no matter how severe the issue. We’ve spent more time cleaning up iSolved’s messes than actually running our business. This is not a solution — it’s a liability. And now, as we try to terminate, they’re sending us surveys disguised as binding agreements, trying to force us to acknowledge charges we didn’t approve and still can’t get clarity on. It’s shady, it’s frustrating, and it’s deeply unprofessional. If you value your sanity, your time, and your money — do not go near iSolved. There are plenty of payroll companies out there that at least pretend to care about your business. This one doesn’t even try. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros If I could give iSolved zero stars, I would. Working with iSolved has been the single worst experience we’ve had with any payroll or HR provider. From the moment we signed on, it’s been a non-stop cycle of billing discrepancies, incompetent support, broken systems, and complete lack of accountability. #### Cons We were overcharged dramatically compared to what was discussed and agreed upon. When we asked for a breakdown — repeatedly, for months — we were given the runaround, bounced from one department to another, and told “that’s not my responsibility” more times than I can count. To this day, no one has been able to explain what we were actually paying for. Our so-called “dedicated support rep” was impossible to get ahold of. On the rare occasions he answered, he’d put us on hold indefinitely and then disconnect. And that was the norm. --- ### New To The Service - Overall rating: 5/5 - Reviewer: Andrew E. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I am enjoying using iSolved and all the resources available to me now. Plus I feel like I am able to connect with other users if I ever had any questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the community and how much they are committed to self improvement. There is also a ton of resources made available to you to help you improve professionally. #### Cons The verification processes can take a while but its understandable why that is. So I can't really say it bothers me but if I had to pick something then this would be it. --- ### Streamlined, Scalable, and Supportive: isolved Delivers - Overall rating: 5/5 - Reviewer: Melanie Z. - Verified reviewer: Yes - Industry: Publishing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience with isolved has been largely positive. It offers a robust, all-in-one HCM platform that has allowed us to streamline payroll, benefits, and employee management into a single system. Once the setup and initial learning curve are behind you, the system becomes a powerful tool for automating processes and reducing manual effort. The support we receive and the system’s continuous evolution have made it a valuable solution for our HR needs. With the right internal processes and ongoing training, isolved has the potential to significantly enhance efficiency and accuracy across the employee lifecycle. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The people You can find similar features in other software, but you won’t find the same people. The isolved team takes the time to understand your business and supports your goals—whether that’s reducing costs, streamlining processes, or improving the employee experience. They’re more than a vendor—they’re a partner. All-in-One HCM Solution Payroll, benefits, time tracking, onboarding, talent acquisition, and more all in one place.Great for reducing the need for multiple systems. User-Friendly Interface The classic view is simple and straightforward for experienced users. The new Adaptive Employee Experience (AEE) is modern and mobile-friendly. Customization & Automation Ability to set up automated workflows like acknowledgements, salary changes and job title changes. Strong Compliance Support Helps with ACA tracking, COBRA administration, FMLA administration and other compliance reporting. Great Customer Support Our support team often go beyond just answering questions—they help troubleshoot and problem-solve. #### Cons Tax Support The payroll tax team can be slow to respond, and it often takes multiple follow-ups to resolve a tax notice. Timeliness and communication could be improved in this area. Limited in Certain Views/Features The AEE version still doesn’t support everything Classic does. Our supervisors/managers often toggle between the two views. --- ### Great app! - Overall rating: 5/5 - Reviewer: Shelli F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This has been a very easy app to use. It is straight forward and not a lot of buttons to push- just what you need. #### Cons Resetting your password has proven to be be difficult. I will say customer service was helpful but it should just be a pretty simple thing. #### Vendor response Thank you for sharing your feedback! We’re glad to hear that you’ve found isolved to be easy to use, straightforward, and designed with just what you need. Replied December 2025 --- ### Isloved 10/10 - Overall rating: 4/5 - Reviewer: Bianca P. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered 7/10 for sure but could use some improvement with the word search for certain things cause when you're on a call looking for something and the client is talking as you work it would be great to find it just by searching the work of what were looking for rather than clicking tab after tab #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros how easy it is to navigate and how it loads things pretty quick but other than that its good for me other #### Cons how when i type in a word to search for certain things nothing comes up. could use some improvement with the word search for certain things cause when you're on a call looking for something and the client is talking as you work it would be great to find it just by searching the work of what were looking for rather than clicking tab after tab --- ### Isolved is a great Payroll Software - Overall rating: 5/5 - Reviewer: Brynne M. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of the system and the report capabilities. It's great that time can be imported. Customer support is fast and extremely helpful. #### Cons I find that the expense module lacks reporting which would make the module a lot more helpful for clients. #### Vendor response Thank you so much your review Brynne! Replied December 2025 --- ### User Friendly - Overall rating: 4/5 - Reviewer: Melody D. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Isolved has many features, yet it is very useful and comes in handy. With that being said, it is different than other systems in the best way possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I enjoy how organized this website is. It is easily manageable with tons of features. In sum, it is user #### Cons The Cons would be the occasional lags when the site is down. It tends to take much time when it does happen. #### Vendor response Thanks, Melody. We're glad you're finding isolved both useful and unique in the best way. We appreciate you sharing your experience! Replied August 2025 --- ### Training Manager - Overall rating: 4/5 - Reviewer: Delicia W. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I have enjoyed iSolved because it connects you with other leaders and provides content for individual and team development. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros iSolved is very informative and offers a wide variety of content for growth and development. It's very informative. #### Cons Some of the content is dated and often times support takes a while to get back with you when there is an issue with retrieving courses. --- ### HR Director - Overall rating: 4/5 - Reviewer: Nereida V. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Very good but application could be further developed, especially the reports area. Turnover metrics report requires develop and it does not work as it should, without you creating a special report #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Its easy to navigate and it has the applications to expand your services whenever you like. The assigned customer service rep. #### Cons Lack of report ease, there is not enough options and it requires at time the customer service rep. assigning them to you ## More reviews [Next reviews](https://www.softwareadvice.com/hr/isolved-profile/reviews/?page=2) --- isolved Reviews, Pros and Cons - 2026 Software Advice