All Rippling Reviews
1-25 of 2,661 Reviews
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Misty Marie
51 - 200 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed November 2020
Rippling is Magical
Kelly M
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
An excellent all-in-one tool for the HR team
Among the several HR programs we use, Rippling is among the very finest. It's a one-stop-shop for everything I need to do my job, from requesting time off to managing my health insurance. It's just so simple to use.
PROSBy empowering me with Rippling's product, our team can maintain a product-heavy, lean operational structure. Thanks to the onboarding process, I was able to keep my focus on the big picture rather than getting bogged down in the weeds, and I'm confident in my ability to make rapid progress thanks to the fact that my work is being reviewed by people who are experts in their field.
CONSThe primary issue I have with Rippling is strictly a matter of personal opinion when it comes to the product's aesthetics: the design may seem cold and distant, making even simple tasks feel like more of an ordeal than they really are.
Reasons for switching to Rippling
It provides a centralized location for all employee-related HR information. The dashboard is well-designed and facilitates instant access to the information I require. Fantastic human resources resource that details my pay, vacation days, and more.
Maryam
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Empowers employees to engage in human resources management efficiently.
Overall, Rippling has made organizing employee files, requests, and other important information a breeze. Rippling has also improved transparency and accessibility, which is fantastic for our organization.
PROSI find Rippling's HR management system to be very employee-friendly. It's great that employees can update their information, upload documents, and get approvals all in one place. Additionally, having access to salary slips and other important documents directly through the system is a huge plus. One of Rippling's standout features is its ability to coordinate vacation requests. Employees can easily fill out the necessary form on their page and send it off for approval. Notifications are sent to the direct manager, who can approve or reject the request and provide reasons on time. The vacation calendars also make it easy for managers to manage requests without disrupting the workflow. Another great feature is the ability for managers to easily fill out and modify employee assessment forms, which keeps the process running smoothly. And Rippling's recruitment procedures are completed promptly, which is fantastic.
CONSWhile Rippling is generally very good, there is room for improvement when it comes to customizing forms and deleting documents.
Caitlin
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2020
Don't Waste Your Money
Overall, we felt we were sold a really expensive lie with this system. The main functionality we wanted--the automatic integration with all of our tools to make onboarding easier, didn't actually exist. When we started to use it, it quickly became "oh, well you still have to go into Dropbox to purchase licenses, we don't fully integrate with them" and "oh yeah, MS Office you can't do through our system either because of the licensing" so we ended up doing all of these things manually anyways. Their customer service has been extremely poor, and they're also one of the more expensive products on the market. I don't recommend this tool at all--I think they have a really long way to go in improving their product, and I'm honestly amazed that there are so many high reviews on this site.
PROSAt the time, it seemed really appealing to make our onboarding process more seamless with email, Slack, and all the other tools our teams were using. The interface and functionality seemed appealing, but overall, unfortunately, turned out to be a letdown. For what we pay for this software, compared to what we get, I can't say much positive in terms of what we SHOULD be getting.
CONSThe interface is convoluted and user journeys don't make sense. When we first started using Rippling, we were an early customer so we decided to be along for the ride, but things are constantly moved and changed and become more complicated, not easier, to find and navigate. Among many other things, here are a few of the worst issues we've had: - Inability to de-activate a contractor--if you want to not be charged money every month for someone, you have to fully offboard them otherwise your billing will quickly become insane and wasteful. - Their electronic signature functionality is crap--you have to use their clunky system, you can't just upload your own doc and add a signature box. - Their customer support is terrible! They take a really long time to answer emails (you have to pay extra I believe if you want phone support, if that even exists at all), and when they do, they often deny they've made mistakes or their tech has broken. - Lack of security: we offboarded an employee and it was supposed to automatically offboard them from tools, but the employee let us know that several days later, they still had access to these tools. We contacted Rippling and they denied this, and then a month later they emailed us the equivalent of "oh yeah, sorry about that, our bad." This is completely unacceptable when you're working in technology and clients' proprietary code or other info can be compromised by a terminated employee.
Alyssa
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Consolidated all HR resources in one place
I rely on simplicity in my day-to-day interactions with the world. Above all, with something I must engage that has such profound implications and stores such priceless knowledge. Rippling's aesthetic and user experience entice me to launch the app and explore.
PROSRippling simplifies things by integrating diverse elements including payroll, benefits, leave, and more. The consolidation of services into a single location is convenient for both employees and customers.
CONSIf you're trying to decide if Rippling is ideal for your business, the lack of a consistent set of membership levels could be confusing. It would be great if the payroll system could be computerized as well.
Reasons for switching to Rippling
Rippling is a breeze to use and lays out a straightforward, step-by-step process for enrolling in all available perks. Such a great feature, being able to keep track of time. As an hourly employee, I like being able to log my time in this way. I appreciate how simple it is to make changes to my timesheets after the fact.
Raymundo
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Rippling is an outstanding web hr platform
It has been taken great by the entire office and our contractors.
PROSIt is very organized, I enjoy its ease of use and secure platform. The option to customize further is key when we are not your average mortgage broker.
CONSFew things I dislike like the locking out feature for our employees/contractors. Overall it has minor things I disliked as a system administrator.
Reason for choosing Rippling
We chose Rippling due to the quality and reviews we found on the internet.
Andrew
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Comprehensive Time and Benefits Tracking for a Payroll Employee
I use Rippling daily and find it very intuitive and helpful in making me more productive and responsive in all of the areas of my job that matter more than clocking in and out or signing in and out of project management software. Overall, this is the simplest and most robust tool I've been able to utilize in any role.
PROSThe time tracking and editing tools are the easiest to operate out of the other time tracking apps I've used with other companies. Requesting FTO is simple. Single Sign On also sets up our team with more security and keeps our app access simple and efficient. Checking benefits and financial details surrounding various accounts connected to my company employment is all consolidated within my Dashboard. I love that.
CONSEditing time entries can take a few extra clicks and typing than one might expect of a modern app, but that's a minor thing. I can't think of anything else I really dislike about the app.
John
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Rippling is a great tool for Start Ups
Very good. They’ve built a nice product and support service
PROSGreat onboarding and integration. Easy to use
CONSContractor payments setup and execution more difficult than what I am used to
Reason for choosing Rippling
Thought it was better and had more features
Reasons for switching to Rippling
More comprehensive
Beatriz
Verified reviewer
Information Services, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
an efficient tool for human resources management
Rippling has improved process efficiency, reduced errors and made life easier for both employees and managers.
PROSThe best thing about Rippling is its ability to automate many of the tedious and repetitive processes associated with human resources management. the onboarding process for new employees has been greatly simplified with Rippling, as new employees can enter their own information into the system, significantly reducing time and errors in the process.Another outstanding feature of Rippling is its ability to integrate with other popular HR tools, such as Gusto and BambooHR, making payroll and benefits management even easier.
CONSI have found that the initial setup of Rippling can be a bit complicated and time consuming. However, once the initial setup is complete, the system is very easy to use and manage.
Anonymous
201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Rippling is fantastic for vacation approval and time off tracking.
How easy it is for my employees to request vacation, and how seamless it is for me to approve the vacation and track the time off.
CONSNothing yet! Only been using it for a few months.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great HR Management
Extremely easy to manage all HR functions as well as time keeping.
CONSSo far so good! No negative thoughts with Rippling
Antoinette
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2020
Great Overall Business Product
Rippling has saved me time and money overall. Combining all HR aspects with payroll, apps, and equipment is the best bundle of services you could ask for, especially when you are dealing with multiple roles and departments.
PROSRippling is extremely intuitive and easy to use! They make payroll a breeze each wee and walk you through ever step of the way. They integrate easily into QB and other platforms. The PTO tracking system is quite extensive and allows for easy tracking of employees hours and is very easy for employees to use when requesting time off. Pricing is very competitive and has saved our non-profit a lot of funds when compared to what we were using previously.
CONSThe only con with Rippling is that they do not have a customer service phone line to call, all inquiries are done via email.
Reason for choosing Rippling
Rippling had the right fit for our organization with pricing, products, and implementation.
Reasons for switching to Rippling
Pricing, overall customer service, and health insurance reps
Chris
Verified reviewer
Computer & Network Security, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Great step up from Quickbooks Online Payroll
It makes it easier to hire employees, run payroll on time everytime, deal with the payroll taxes and fillings, and do basic management of employee laptops.
PROSWe purchased this after getting frustrated with Intuit's online payroll and there being errors and the customer service being useless. In comparison the customer service at Rippling has been amazing, the onboarding was smooth - I was assigned a dedicated onboarding rep who met on Zoom with me to custom-tune the software to my needs. I love that this makes onboarding easy with workflows - collecting t-shirt size, upload profile photo, eSign contracts and training, etc. All the stuff a large company would do for under $2000 per year for a company of 10 people. It is a great value. Also the MDM of company laptops is great.
CONSNo MDM for mobile phones and Windows clients can be buggy, no Okta SSO integration, and support can take a day or two to get back to you sometimes. Honestly not many cons; the software is great for the price.
Reason for choosing Rippling
It was cheaper and more geared towards small under 50 user businesses.
Reasons for switching to Rippling
Intuit has awful customer service, and their product would randomly quit running payroll and require a verification that would take sometimes 1-2 weeks. It messed up our direct deposit schedule and I had to fly back early from vacation once to get manual checks printed. Never had an issue with Rippling.
Lindsey
Automotive, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best HR Tool I've Used
My overall experience with Rippling is really positive. I honestly can't recommend this product enough (and I do recommend it often!). I have been burned by many HR and Payroll systems in the past. I didn't think a simple, easy-to-use product existed but here we are. Thank you, Rippling!
PROSThe software is really easy to use for both our administrators and employees and the user interface is beautiful. It was relatively painless to implement and integrate into our business. It's a really smart system – based on past experience with other systems, I was skeptical that Rippling could really handle everything that was promised to us in our sales demos but it has fully met my expectations! Onboarding and offboarding are quick and easy, and payroll basically runs itself. It also integrates nicely with most of our SaaS tools, which makes provisioning accounts really simple. It's amazing to be able to use one system to manage all of our HR, Payroll, Benefits and IT. The best part is, Rippling continues to get better and better. They are constantly releasing new products, updates, and upgrades. They really listen to our product feature requests and are quick to make enhancements.
CONSThere really aren't any cons; however, if I had to say what I liked the least, it would be not having a direct phone number to call for immediate help. With that said, their online support team is super responsive and our dedicated CSM is willing to schedule calls with us if needed.
Reasons for switching to Rippling
Our Company grew really quickly in 2019 and Quickbooks couldn't keep up.
Melissa
Legal Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2022
All around horrible!
If I could do no stars I most certainly would. I do not recommend this product for a company that needs flexibility.
PROSThere is nothing that has worked well for us. Every single thing we try to do requires so many hoops to find out it cannot be done and there is no way around it. It was sold to us as being flexible, it is definitely not. I am so mad I did not move to the company I know works well for all situations.
CONSBenefits do not flow easily, open enrollment was a nightmare and they had to fix so many things even though it was entered properly in the system. K-1 partners can only have payments applied to them, no tracking of benefits that came out of the payment so no reporting to help with your audit and tax prep. PTO & Sick time cannot be split on one day, which is a pain. HSA is a train wreck, money comes out of our account, but it is often wrong. Basically not one thing works well.
Reason for choosing Rippling
I have used Paycor for almost 10 years between 2 companies and Rippling seemed to allow for the same flexibility but had better workflow management and allowed for computer equipment management.
Reasons for switching to Rippling
I need a system that had better systems and processes than what we had, they firm handled things separately and it was very manual.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY