Paycom Software


 

Paycom is a cloud-based payroll management solution that enables organizations to automate payroll processes. The platform stores all employee-related data in one place and ensures that changes are reflected in real-time across the system. The product also provides an in-person client specialist to each customer who requests help.

Paycom is able to create reports that can be imported to other accounting solutions. The expense management feature automates the expense reimbursement process and defines rules, categories and parameters for employees to monitor claims. Employees can also upload bills related to expenses by using a self-service portal available within the tool.

Paycom is able to debit payroll taxes on time, depositing them on or before due dates and handles all other payroll tax filings. Other features offered by the solution include garnishment management, online payroll processing and payroll analytics. Paycom is ACA compliant and handles all requirements related to 1094 and 1095 reporting.

 

Paycom - Multiple screens
 
  • Paycom - Multiple screens
    Multiple screens
  • Paycom - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

161 Reviews of Paycom

 

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Software Advice Reviews (39)
More Reviews (122)

Showing 1-20 of 39

Dovile from ASM TECHNOLOGIES LIMITED
Specialty: Distribution
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

GOOD to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

is a reliable , makes work more enjoyable. Software is user friendly, You simply click on pieces of the report that you want and it does the rest.

Cons

I do not have disadvantages to mention at the moment. Hopefully , paycom will keep up a good work in the future.

Review Source
 
 

rohit from nyu
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Salary Reviewer

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy Interface for User. Even first time user can find the options they required. Also, various permissions can be given to the user depending on level.

Cons

Login process is difficult since it requires three fields Also, it asks for last 4 digit of ssn so thats not secured.

Review Source
 
 

Olivia from WHCI Plumbing Supply
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Made a switch to Paycom - and it's paid off!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom's operates on a single database that's written in the same code - so the look and feel is exceptional. There are no issues with integrating the different modules and they all "speak" to each other in the same language. It's truly an all-in-one solution so you don't have to look elsewhere

Cons

Pricing is higher than other vendors, but they do not ever raise rates on current clients. Also, if you are from a niche industry and need specialized solutions - Paycom may not be for you since they do not integrate well with third party applications.

Review Source
 
 

Kelly from Gordon Lumber
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Implementation has been a nightmare!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Implementation team is young and inexperienced to the real world. The system lay out was done incorrectly and now reports generated by system is absolutely useless to the company. The answer was you can write what you want yourself. There was no communication when set up was done with how information from system is generated to allow THE CUSTOMER the choice of layout. Now have to do manual reporting to government agencies that did not have to do prior. I feel like we have dealt with a used car salesman. Watch your invoice - we have had some major billing issues, and after 3 payroll runs the bill is still incorrect and I have been waiting for days for an explanation of the delay in correction.

Pros

Ease/order of entry. Employee Side Sample Paystub nice feature. Package is pleasing to the eye. Proceed with caution!

Cons

Lack of system ability to generate and distribute payroll reports automatically. All the hidden costs that are not included in original quote. Slow response to issues. Recommended Push Reporting to automate reporting. Failed to mention push reporting does not allow bi-weekly reporting - the payroll here is BI-WEEKLY! Can only generate reports daily, weekly or monthly.

Review Source

  Response: Lanie, Paycom

Date: June 2018

June 2018

 

Kelly, the last thing we want is for your experience to be a nightmare. Our goal at Paycom is to be both a valued and trusted partner to your company. We’ve shared your review and feedback with our management team and a member of our client support team will be reaching out to you. We want to resolve any questions or concerns you have as quickly as possible and look forward to the opportunity to connect with you. We appreciate you making us aware of your experience.

 
 

TS from Veda Salon & Spa
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Nice appearance and deceiving sales process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid

Pros

report writing is good. Fairly easy online interface. They are very nice before implementation and express confidence before things get going. I think the employees are good, but the management systems at Paycom do not allow the people to really take care of the customers.

Cons

Sold us things which do not work
For us, the system did not work well. We pay commissions but in Paycom the sales numbers count as hours. So we had inaccurate hours for empployees
Major problems with ACA data not updating as it should.
They did not take accountability for setting up the W2s correctly.

Review Source

  Response: Lanie , Paycom

Date: May 2018

May 2018

 

We’re sorry to hear that you were unsatisfied with your experience with Paycom. Our goal to provide both top shelf service and technology for our clients, whom we consider valued partners. Your success is important to us and we would like to connect with you regarding your review feedback.

 
 

Vincent from Hayer Bishan Singh & Sons Ltd
Specialty: Engineering
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Talent acquisition takes care of the hiring headache to feel up vacant positions for my clients.

Cons

The talent management solution is not easily self explanatory, its hard to know exactly what you can get from it.

Review Source
 
 

Abbas from Asia Society
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Alternative to ADP but falls short in its functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Mobile friendly: the ability to conduct administrative tasks on mobile browsers can be liberating. Very comprehensive features: from hire, onboarding, benefits to talent rentention.

Cons

Bad experience with implementation: too rushed and inexperienced transition team, still finding issues and problems after a couple of months after the migration. Slow response from sales team to get issues resolved. Interface was clunky but just got refreshed. Limited APIs with other cloud applications.

Review Source

  Response: Lanie, Paycom

Date: May 2018

May 2018

 

Abbas, we appreciate you bringing your experience to our attention. A member of our client support team will reach out to you regarding your questions and concerns. We strive to provide a 5-star experience and support to all of our clients. We look forward to connecting with you regarding your feedback. Thank you.

 
 

Darshna from The LaSalle Group
Specialty: Healthcare / Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

System overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very broken - to process one transaction you may have to go thru multiple places to complete that task. basic payroll feature of arrears calculation is not available.

Pros

its a user friendly system but there are same flaws on data processing flow and navigation to complete transactions.

Cons

upgrades have caused problems instead of fixes on payroll and benefit side impacting employees checks.

Review Source

  Response: Lanie, Paycom

Date: May 2018

May 2018

 

Darshna, we appreciate you bringing your experience to our attention. A member of our client support team will reach out to you regarding your questions and concerns. We strive to provide a 5-star experience and support to all of our clients. We look forward to working with you on a resolution.

 
 

Kevin from National Litigation Law Group PLLC
Specialty: Legal
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales team is incredible (both our rep and the area manager). They are responsive and go above and beyond to help find answers. However, the system they are selling is practically an ADP version 1.5 type system. Paycom advertises things like editable candidate correspondence, but doesn’t deliver. Templates that can’t be changed on the fly don’t count. The development team has a lot of work ahead of them to catch up to the advertised features.

I will give credit where it’s due. After my initial review, several people from Paycom have stepped up and been more engaged and tried to reset expectations. The experience is getting better.

Pros

Once you get all of your ATS templates created and loaded (and as long as you don't ever make any changes) posting openings is very easy. Tracking and moving applicants is easy, and straight forward. The sales team has stepped back in to help where the transition team has fallen short.

Cons

Set-up is a full-time under-taking, had we known how much of it was “do-it-yourself”, or just figure it out as you go, we would have brought in a couple temps to just do data entry. Paycom did not help and each time the Paycom team made an “update” it disrupted previous entries and led to hours of checks and corrections. We figured out that it would have been easier and taken less time to have just entered each of our 200 employees individually as new employees. The system is cumbersome and clunky, meaning you have to go through several repetitive steps to do almost anything in a candidate/employee file. Changes in employee information must be entered in multiple (duplicate) fields on multiple pages to keep each file accurate. The customer service team (the initial transition help-line team) has been less than helpful, if we’re lucky we get a screenshot of where to go fix the problems ourselves. The implementation team (on-site) has tried to help but is not always clear or patient. People have different learning styles and implementation has to be more flexible to the student.

Review Source

  Response: Lanie, Paycom

Date: May 2018

May 2018

 

Kevin, we’re sorry to hear you are unhappy with your experience with Paycom and welcome any feedback you may have. A member of our client support team will reach out to your organization to learn more. We strive to provide all of our clients both a 5-star product and service experience. We look forward to working to resolve any questions you may have.

 
 

Robert from Mullin Plumbing
Specialty: Construction / Contracting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend Paycom to any business out there! They really do make Payroll stress free & easy!

Pros

I’m a plumber who isn’t very tech savvy. Paycom is very user friendly! The service they provide is exceptional!

Cons

I don’t have anything negative to say about Paycom! They are always striving to be the best web based payroll provider out there. That’s why we’ve continued business with them for over 10 years.

Review Source
 
 

Bonnie from BlueSky Resource Solutions
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent Payroll Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really enjoyed working in this system. It was very intuitive and you were able to do most things without the assistance of customer service. The great thing was that when you did need customer service though you had a dedicated rep who really knew your account

Cons

The only con I ever experience was with tracking PTO. It wasn't with just general tracking but it was always a big headache with roll over hours. The customer service team was ready to help in anyway possible though.

Review Source
 
 

Josh from PCI Strategic Management
Specialty: Recruiting Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It seems to store a lot of data/reports/etc., but the site is not the best. I was a user, not an admin.

Cons

Not overly user friendly and easy to access everything that you need. My accounting team did not seem impressed either.

Review Source

  Response: Lanie, Paycom

Date: May 2018

May 2018

 

Josh, we appreciate you sharing your feedback with us. We’re glad we’ve had the opportunity to connect with your company to discuss your concerns and look forward to resolving them together.

 
 

Michelle from MORI
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Incompetent Liars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In general I have found the staff does not know their product or their customer. If you need anything customized, their system can't handle it. Also, any suggestions for product improvement go into a mysterious queue and are never acted upon.

I would recommend any system BESIDES Paycom

Pros

None. This was absolutely the worst business decision we have ever made. We purchased this product with the hopes of having an all-in-one solution to our HR and Payroll needs. Instead what we have is a product that does not do what it was sold to do.

Cons

This product does not work as advertised. Everything is a workaround, rather than working the way it was promised to when we were being sold the product.

On top of that, the billing is completely unclear and despite that fact that we were told "we don't nickel and dime you," we are being nickel and dimed at every turn. The costs are much higher than anticipated and the product is subpar.

They also have some clear compliance issues that therefore are making us as a company worry about our compliance with state rules and regulations.

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

We appreciate you making us aware of your experience. Paycom is committed to provide value and top shelf client support. We look forward to the opportunity to work with you and your organization to resolve your questions and concerns.

 
 

Corbin from APMEX, Inc.
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

While it isn't "feature rich" it does all the important things, does them fairly well, and does them at a low price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our current support team and Rep are fantastic!

Pros

Ease of use. The software is very intuitive and requires very little training time before someone can begin to navigate and begin to use it effectively. This is especially important with a broad user base who doesn't use the system regularly. Also, price is very reasonable.

Cons

Features are limited so it is often very restrictive, allowing for little to no customization where needed.

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

Corbin, Thank you for the review and feedback. We're happy to read that your support team and rep are fantastic. We want you to feel the same way about our product and our glad that you find the system easy to use. As a client and user, we also encourage you to share any feedback, suggestions or ideas you have about what features you would like to see with us. Please let your Paycom specialist know and they will share with the product team. Thank you again!

 
 

Ryan from Jenson USA
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Former Paychex Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Robust Reporting
Benefit Module is easy to use. As a client, you can manage your own benefit plans with just a few clicks of the mouse.
Payroll budgeting tool allows a budget to be set, managers can request the increase by individual. You can get as intricate with this as you'd like.

Cons

There are a few simple things that your assigned payroll specialist needs to be involved in that seem silly:
- You can't delete a custom report that you created, you have to email your payroll rep to remove this. lame.
- You can't void a manual check that you printed, you have to email your payroll rep to void this. lame.
The good news is that the payroll specialist teams are responsive, compared to other HRIS platforms I have used.

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

Ryan, welcome to Paycom. We're happy to have you and are happy to see that you are happy with both your support and our solution. We appreciate your feedback and will share it with our product team. Please feel free to share any other feedback or suggestions you may have with your Paycom specialist. Thank you for the review!

 
 

Carissa from Nova Medical Centers
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Paycom is the Whole System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the ease of payroll processing as well as the benefits programming. The Documents section of the system allows for a complete and easy to access paper trail and historical employment record of all employees. This has save our HR department many man hours because there is no need to shuffle paperwork anymore. I have worked with 10+ systems over the last 22 years and this is one that I would recommend to anyone

Cons

The reporting function is very good except on the paid time off accrual buckets. I would like to see the accrual balances easier to read and understand for the employees

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

Carissa, we're happy to read that we've saved your HR department team time and love how easy the system is to use. We also appreciate your feedback and will share it with our product team. Thank you for the review!

 
 

Avienne from iSpot.tv, Inc
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Promises a lot but still developing what actually works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think the idea is there, but they have a lot of fine tuning to make this a successful platform.

Pros

1. Sales people were great at selling the Paycom system and capabilities!
2. Representatives were friendly

Cons

1. They royally screwed up on W-2's for all employees outside of WA state. It was quite the debacle and took way too long to correct. Such a sensitive payroll area to get incorrect, that was very distressing for too many of our employees.
2. System was frequently down
3. Cash Requirements and Tax info not available during payroll pre-processing
4. No notifications when reports are ready - must continually refresh or revisit
5. Implementation process was not smooth - many tax account set-up errors, leading to filing errors that in turn took a long time to get corrected
6. Cost is VERY high and does not accurately reflect the level of service or system capabilities

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

Avienne, we appreciate your feedback and regret that you have not had a 5-star experience with Paycom. We're committed to being a valuable partner to our clients and to continuous improvement and innovation. Your feedback is important and will be shared with members of our management and leadership team.

 
 

Kristin from Fairview Haven
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Horrible Experience with Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are approximately 6 months into Paycom, and it is still not set up correctly. We have to fight and fight to get them to help us. We have been lied to, sold a product that could not be delivered, promised fabulous customer service (which has not been held to... nice people, but they cannot figure things out). Based on our experience, the only recommendation I would give to prospective customers is RUN from Paycom!

Pros

App is good for employees to make changes to their personal information, see punches, make punch change request, request PTO, etc.

Cons

Very faulty. Reports are not accurate. Random glitches. Does not work well with shift differentials. Cannot see how our system is set up. We find out things are not set up correctly when there are incorrect paychecks. During the first 4 months of running payrolls, it would leave a whole day's of hours off some time cards, others it would add 90+ hours! I would love to be paid 90 additional hours but... Implementation was horrible.

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

Kristin, we sorry to read you are unhappy with your experience with us. Our team has appreciated the opportunity to talk with you and we look forward to continue to work together to resolve any questions and concerns you may have. We're committed to being a valuable partner to you and to your organization's success.

 
 

Tina from MOSAIC Technologies Group
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Highly customizable, but may not be a one-size fits all

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall a pretty good solution especially for a small business. Customization is available at set up, so there aren't alot of programming fees, etc. If you are OK with the limitations, could be a good solution for you.

Pros

- Customizable allows for customizable fields
- Great tool for small business, because it is priced reasonably
- Lots of modules that you can integrate or add on
- Ability to add training and track employees who have used this system
- Ability to do performance review in the system
- Employees can view pay stubs, benefits elections, 401k through an easy interface

Cons

- Has their own ATS, so they aren't willing to create interfaces with other systems
- So customizable that some of the end processes are clunky and don't work well

Review Source
 
 

Dan from High Winds Casino
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Paycom has a very easy approach to payroll software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep up the good work. My job keeps getting easier all the time.

Pros

The ease in which I can maneuver between areas in the website. When I am doing payroll I know that everything will be correct. When we set up a new employee, it could not be easier. To navigate within the system I only have to select the area I need to see and that is exactly where I go.

Review Source
 
 
 
Showing 1-20 of 122

Nuha from Ascend Physical Therapy

July 2018

July 2018

I'm new to this app however I really like the simplicity and ease of use so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, the level of security, the fact that I can use touch ID, it also makes it easy to not only export the file as a PDF but print as well which is extremely convenient.

Cons

I'm still new to this app and so far haven't had any cons I can see or think of. It's a really great and convenient app so far.

Review Source: Capterra
 

Marisela from Rise
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

Paycom is a great software to use as a user .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very user friendly and great to use when checking your paystubs, vacation and sick accurals and even to renew your health benefits every year.

Cons

This software has great functionalities that I don't have any cons at this time. It has the capability to do so much more than just payroll.

Review Source: Capterra
 


July 2018

July 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes clocking in and out easy since we use it every day all the time. Easily go find information about the company and personal info. Requesting PTO is easy and straightforward.

Pros

Straight forward information. Easy to use and figure out what to do as an employee. Looks nice, but is clean so there's no extra content. App is super useful. Love the login with thumbprint! Always improving, so it's good.

Cons

The Quick Punch needs some help to be even easier but I love that they added this feature. Lots of scrolling.

Review Source: Capterra
 

Elizabeth from Certified Languages International
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time to do other tasks that I need to do.

Pros

They are constantly making improvements to meet the clients needs. Each moth they send you reminders to review the new changes and have helpful tutorials or you can call your customer service rep to help you.

Cons

Sometimes the changes can bog you down if you don't keep up on the tutorials or revie the updates.

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Elizabeth, thank you for the review! Our goal is to continue innovating forward on behalf of our clients. We also welcome and encourage you to share your ideas and suggestions with us - even if the feedback includes how we roll out updates - just contact your Paycom specialist! We look forward to hearing from you.

 

Lauren from Synoptek
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

useful at times

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to few all my payroll and HR needs with out having to go to a person with in my company

Pros

Extremely versatile many functions ideal for bigger companies especially for field agents/officers. You can get everything remotely

Cons

So versatile that its hard to navigate and prepare simple tasks. Does not communicate well with linked sites

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Lauren, we appreciate your review and feedback. We have shared your feedback with our product team. A member of our client support team will follow up. If you have any questions or additional information you would like to share, please let us know. We look forward to connecting with you.

 


June 2018

June 2018

Haven't Used Long But Not Super Impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to see paychecks, recent payment info, ability to work down through assigned tasks by my employer

Cons

Interface seems clunky; recent updates have helped, but still see remnants of the old system still around

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

We appreciate your feedback and will share it with our product team. We do encourage you to reach out directly to your Paycom specialist with any questions and feedback about the system. We are here for you!

 


June 2018

June 2018

Great for offices who don't have HR in the building with them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to track time and vacation accruals; it's very easy to access tax and benefit forms; it's also convenient to get pay stubs.

Cons

Mobile features are not known to me; sometimes finding where a document or answer lives is a little bit of a hunt.

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Thank you for the review and feedback! Please reach out to your Paycom specialist regarding navigating the mobile app. They are happy to help.

 

Dan from BIS - Technology for Your Information
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Paycom was a great decision for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paycom has completely eliminated the burden of dealing with payroll taxes. This has been a huge win. The HR tools have transformed us into a completely different organization. Implementation was really easy.

Cons

I'd like to have a single module instead of having to login to 2 different aplications for the user and client experience.

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Dan, thank you so much for sharing your experience with Paycom. We are so happy we could take the burden of dealing with payroll taxes from you. We appreciate your feedback regarding the login and will share it with our product team.

 

Sarah from Oklahoma City National Memorial Fou
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

The software is user friendly and an excellent product for any organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that they have excellent customer service and are always available to help. You can always reach someone and get an answer when you need it. The report writing function is user friendly and easy to use.

Cons

I am not sure there is much I can say that I ldo not like about the software other than it should be easier to make an employee inactive in the system so they do not appear in listings.

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Sarah, thank you for the positive review and feedback. We will be sure to share it with our product development team. Please reach out to your Paycom specialist if you need anything!

 

Kari from OKC National Memorial & Museum

June 2018

June 2018

excellent -- great technology --it's like having a huge HR department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use -- usable anywhere. We have used PAYCOM for more than nearly 20 years -- have never regretted it. We are a small non-profit and this service makes it easier for everyone from a small business to a large corporation.

Cons

The log-in process seems to trip new employees up and I am hoping it can go to facial recognition soon so that it is easier for employees and employers.

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Kari, thank you so much for the positive review and feedback. We did want to let you know that the Paycom mobile app does have a variety of quick login option such as the 4-digit PIN, fingerprint or facial recognition depending on your employees' device capability. Please let us know if you have any additional questions. We're here to help. Again, thank you so much for the review and your partnership. We look forward to another 20 years together!

 

Sherry from Parent Promise

June 2018

June 2018

Outstanding.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paycom's software is easy to use and their customer service is fantastic. There is always a live person there ready to answer all my questions. Having Paycom's service also helps me to perform my job more efficiently as I know payroll will always be done on time and accurately.

We have to allocate staff time across several revenue sources so that we invoice grantees and private funders according to the contracts issued. Labor Allocation allows us to this in a manner that saves me an incredible amount of time.

Cons

We are very pleased with Paycom products and service. At this time we cannot think of any dissatisfaction.

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Sherry, thank you for the detailed review regarding your experience with both the Paycom software and client support. Our goal is to be your partner of choice! Please reach out to us if you need anything.

 


June 2018

June 2018

Comprehensive, user friendly software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not just payroll software. So much more! Solves HR issues, sales force issues & more! Offers employees the ability to manage issues via software vs having to go through multiple person to person employee channels. Effective & user friendly!

Cons

Thoroughly satisfied! No complaints! Impresssed at how this company is always evolving to meet our needs.

Review Source: GetApp

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Thank you for the review and sharing your experience with Paycom. Our goal is to continue to impress you. Please let us know if there is anything you need or if you have any questions.

 


June 2018

June 2018

I use Paycom on a daily basis for work and so far its a great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

daily time management tool which i enjoy

Pros

I like how Paycom keeps your log right on the main screen. It helsp to be abel to see when you clocked out so that you can ensure you are on the dot. I also love how it has the app and I can view all of my pay stubs or any other information I need on the go.

Cons

I don't like how if you have vacation time you cant take it in increments, although we are allowed to at work, it doesn't seem to allow you to take that on there. There are a few snags mainly with time off requests that makes Paycom tricky but besides that it is a great program to use.

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

We're glad to read that you believe Paycom is a great tool. That's our goal and we love that you are using the employee self-service mobile app. Thank you for the review and your feedback regarding vacation time. We will share it with our product development team.

 

Sherry from YMCA of Northwest North Carolina

June 2018

June 2018

Overall, Paycom is a great value for the money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paycom is an intuitive system, so new employees and supervisors get up to speed on it quickly. The company is responsive to client feedback. We have seen many improvements in the 5 years we have been using it. Customer support and our account rep are helpful and responsive.

Cons

Adding features beyond payroll and applicant tracking can get expensive because of the per employee per month fees for an organization where 90% of employees are part-time, and many are working only a few hours per week.

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Sherry, thank you for the review and feedback. As you indicated, Paycom is open and responsive to client feedback. We will share it with our management team. Please don't hesitate to reach out to your Paycom specialist if you need anything. Thanks again!

 

Trevor from Master Service Companies LLC

June 2018

June 2018

We use Paycom for both our ATS and Payroll with ease. Our employees find the platform easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For Payroll, the cost of this service is better than other platforms for a business less than 200 employees. It's easy for our employees to use on their phone for clocking in and out and managers find it easy to approve time bi-weekly.

For the ATS, it really cuts down on double entry throughout the recruiting process. Fairly simply user interface that really extends a user's access to their talent acquisition. Customer service has also been great with our rep coming into our office on a somewhat regular basis. You don't see that kind of attention for a software provider.

Cons

While this isn't the case for just Paycom's ATS, you are unable to manually enter a applicant into the system from the recruiter dashboard. It can only handle applicants who apply online either through a job board or your website. They offer an API but it's priced so that you can't justify it.

On the Payroll side, I personally don't have any issues with the system. Maybe not having more self service tools? We use IP based time management and you have to call them directly to update those IP addresses.

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Trevor, thank you for the review and feedback. We will share it with our product development team. If you have additional feedback or suggestions, please reach out to your Paycom specialist.

 

Theresa from Prime Source Mortgage, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Paycom- an amazing payroll system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to house all your information in one system, how user friendly the system is. Once our training was completed the employees required little help in the system. The Customer Service Team was very helpful. As a Manager the ability to track time off request was a great feature for me.

Cons

The only thing I would change would be the logins- As a manager I had to have two logins, one for Management and one as an Employee. It would be nice to be able to navigate under one login

Review Source: GetApp

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Theresa, thank you for the amazing review! Your feedback is important to us and we will share it with our product development team. If you ever have any questions or features you would like to see in the Paycom software, please let your Paycom specialist know. We look forward to hearing from you.

 


May 2018

May 2018

My experience with Paycom has been great. Very accurate!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the fact, that my paychecks are always correct. No mistakes or errors over the last 2 1/2 years since I have been using Paycom. Prompt and accurate with my updates. I would recommend this company to anyone.

Cons

I haven’t found any dislikes with Paycom. Every company has it’s pros and cons, but I honestly haven’t had any issues or concerns with this company.

Review Source: GetApp

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Thank you for the review and recommendation! Please let us know if you need anything.

 

Julie from Oklahoma Hall of Fame

May 2018

May 2018

Paycom has been invaluable to our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

By taking over the payroll function of our company, Paycom allows us to focus on our business and customers.

Cons

I have struggled with the reporting function. However, the customer service is exceptional and they will step in and help me whenever I ask.

Review Source: Capterra

  Response: Paycom, Paycom

Date: May 2018

May 2018

 

Julie, thank you for the review and feedback. We are happy you consider us to be a valued business partner. We'll have a member of our team reach out to you regarding the reporting function. We're here to help!

 

Crystal from DARRAN Furniture

May 2018

May 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it allows you to run reports needed from payroll to current employee list to just about anything you need. I also like how it is easy to navigate around.

Cons

There is nothing at this time that I can think about that I do not like.

Review Source: Capterra

  Response: Paycom, Paycom

Date: June 2018

June 2018

 

Crystal, thank you for the review. Please let us know if you need anything or have questions.

 


May 2018

May 2018

I used paycom for payroll at a previous company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It had an online portal and once you figured out how to use the software it wasnt too difficult to get old paystubs

Cons

It's hard to learn to use for how simple it should be. I only used it for things like paychecks and benefits but compared to other products in the HR space I found it difficult to use at times as an end user. It seemed like I always had to relearn how to use it

Review Source: Capterra

  Response: Paycom, Paycom

Date: May 2018

May 2018

 

We appreciate your feedback and will share it with our product team. We'd also like to hear more about your experience and encourage you to reach out to your Paycom specialist regarding your feedback. We have a variety of Paycom learning resources for our clients that we'd like to make sure you are receiving. We look forward to connecting with you.