Paycom

Paycom

RATING:

4.35

(718)

About Paycom

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR information through a self-service app. Employees already manage their timecards, PTO, benefits and more. Now they can own their payroll, which results in improved accuracy, reduced employer liability, increased process oversight and unparalleled employee insight into their pay. What is Paycom? Paycom is a human resource and payroll software that provides talent acquisition, talent management, time and labor management and more. How do I use Paycom? Paycom helps users automate the entire process of talent acquisition. It includes a fully featur...
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Paycom Reviews

Overall Rating

4.35

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 701 reviews

Beth

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

Centralizing HR

User Profile

N Armand François

Verified reviewer

Company size: 2-10 employees

Industry: Computer Games

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

September 2022

I'm very satisfied

Pros

A very good application that facilitates our online payments and moreover it is very reliable

Cons

I didn't notice much, nothing to report. I'm very satisfied

Response from Paycom

We're glad Paycom is meeting your payroll and HR needs. If you'd like to share more on how we could provide a 10-star experience, feel free to contact us at feedback@paycomonline.com.

Replied October 2022

User Profile

Ricky

Verified reviewer

Company size: 51-200 employees

Industry: Information Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2018

Human resource management simplified

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Pros

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Cons

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software.

Response from Paycom

Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

Replied September 2018

Santiago

Company size: 501-1,000 employees

Industry: Information Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

September 2022

Paycome makes it easy

Clocking in on mobile is so much faster. It's almost a reward not losing time authenticating on a computer. This is the best I've gotten in experiences with corporate apps.

Pros

What I like the most about this software is the ease of use. I can simply click it, launch it, unlock myself and then choose if I'm clocking in out for lunch/the day in mobile. The interface is super simple and shows you any notifications or anything that HR might have requested from you. Going on from there, you have all the same options as the web based version when you're using it mobile, including managing your time and submitting for time off/vacation. It has your benefits as a readily accessible, easy to get to tab and puts everything right at your finger tips.

Cons

Sometimes it does get stuck. You might have to sign in twice. But that really is it. Once before it double-punched but I was able to quickly fix it.

Reasons for switching to Paycom

Changing companies, but if I would have had the option I much rather use this app.

Response from Paycom

Ease of use and effective simplicity are what make our product stand out for Paycom clients, and we're happy this has also been your case! Thank you for sharing your experience with us, Santiago!

Replied October 2022

Mary

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

FUNCTIONALITY

4

September 2022

Works, but frequent gliches

Pros

This device, when working was easy to clock in/out and account for time.

Cons

However the device can sometimes disconnect unexpectedly and then cause difficulty with clocking procedures requiring emails and requests for time corrections, and when "dinged" by management on multiple issues it gets frustrating to get in trouble due to instrument error.

Response from Paycom

What you are describing doesn't match the standards we have for our product. We'd like to learn more about your review and how we can resolve your concerns. Contact us at feedback@paycomonline.com, and a member of our team will reach out.

Replied September 2022

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