Paycom Software

4.33 / 5 (361) FrontRunners®

About Paycom


Paycom is a cloud-based payroll management solution that enables organizations to automate payroll processes. The platform stores all employee-related data in one place and ensures that changes are reflected in real-time across the system. The product also provides an in-person client specialist to each customer who requests help.

Paycom is able to create reports that can be imported to other accounting solutions. The expense management feature automates the expense reimbursement process and defines rules, categories and parameters for employees to monitor claims. Employees can also upload bills related to expenses by using a self-service portal available within the tool.

Paycom is able to debit payroll taxes on time, depositing them on or before due dates and handles all other payroll tax filings. Other features offered by the solution include garnishment management, online payroll processing and payroll analytics. Paycom is ACA compliant and handles all requirements related to 1094 and 1095 reporting.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

361 Reviews of Paycom

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(217)

4 stars

(80)

3 stars

(41)

2 stars

(12)

1 stars

(11)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 361 reviews

Do you use this product?Write a review

April 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2019

A well-rounded, feature rich HRIS

We use the Paycom HRIS similarly to most companies might us it; for payroll, employee management and talent acquisition. The system has decreased the amount of time we spend on every day tasks. It's simplified the payroll process, transitioned us from paper to digital in many ways and added value to the new hire process. The ability to on-board new hires electronically has been a vital time savings. Our reduction in paper cost is significant. Overall, our Paycom experience has been very positive. It's re-defined the way we handle HR tasks. It's brought our candidate experience to a new level and has resulted in immeasurable time savings. Any issues we have are overshadowed by the fact that we can always reach a knowledgeable account representative that is willing and eager to help us. Paycom continually proves themselves to be a partner who has a vested interest in our success. I would not hesitate to recommend Paycom as a full-featured HRIS or for any of their many specific modules. As someone who has used all of their modules, I can attest to their quality and accuracy. They should be a top contender for any organization shopping for an HRIS.

Pros

Paycom may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules.

While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom.

I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error.

Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience.

Cons

Paycom offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels.

Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order.

Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use.

Response from Paycom of

Replied April 2019

We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your thoughts. If you have any other thoughts feel free to let us know.

September 2018

Ricky from National Notary Association

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Human resource management simplified

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Pros

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap.

We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy.

Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Cons

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training.

Paycom's UI design and navigation feels outdated compared to similar software.

Response from Paycom of

Replied September 2018

Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

April 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Paycom is the One Stop Shop!

Our previous vendor was built off bolt on modules, not products they developed. This vendor didn't allow for online signing of new hire paperwork, didn't have a built in electronic I-9, had separate time and attendance and PTO tracking. It became a full time job just to keep up with their time and attendance and PTO tracking. When we were shopping for new HRIS software we knew we wanted one system and Paycom was the only one we found that was truly one system. Since bringing in Paycom we have moved into the digital age! With all the efficiencies we have found utilizing Paycom we have been able to save on overhead and have maintained an open headcount for the HR department. Not only is the software top notch but we love having top notch customer service as well! Not only do we have a dedicated payroll specialist that we can contact for day to day questions and assistance but we also have a Customer Relations Representative (CRR) that is available for onsite training and overview of the system to ensure we are getting the most of the system and fully utilizing the products we purchased!

Pros

Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier!

Cons

One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker.

Response from Paycom of

Replied April 2019

Thank you for the 5-star review! We?re happy to partner with you to be your ?one-stop shop? payroll and HR technology solution.

April 2019

Bri from Versa-Tags, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Once the kinks worked out, we've been happy

Our largest issue has been that Paycom's PTO accrual functioned ONLY according to the process of payroll, which our company's does not (we accrue first of the month, roll over EOY, and tracking/accrual has nothing to do with a pay date). This has hopefully been fixed with new functionality rolled out, but we're still in the process of converting.

Pros

Everything is all in one place, and for the most part does exactly what we need it to do. Paycom is my 4th HRIS implementation, and the on-site support throughout implementation has so far been unmatched. Reporting is relatively easy to figure out, and having a dedicated specialist has meant that anything else we needed has been given to us well. No implementation has been 100% smooth, and there will always be errors in setup and functionality you thought would be there but isn't, but overall it's been good.

Cons

As with any tech company, turnover is insane. Throughout our implementation and post-live support, we have been the 1st or MAYBE the 2nd client these representatives have had. This has meant we were sold products that didn't work as advertised, set up in the system incorrectly, or support has been novice. This has been largely due to unseasoned employees who don't entirely know all of the answers yet. This makes it hard to get things done right the first time.

Response from Paycom of

Replied April 2019

Bri, we greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your comments.

September 2018

Chad from Rogers Financial Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Paycom, my HR Department

None of the payroll companies I have used in the past even compare to Paycom. The dedicated specialist is very important to me and I can speak to them with any questions. With the other companies, my payroll account never seemed to be important or big enough with them and I was never able to get the help I needed. With that said, this made a situation where I had to figure everything out and make sure my filings were correct and on the correct forms. One thing I do not want to do is get messed up with payroll taxes. The other companies didn't seem to care if I was compliant and I never had a good relationship to rely on with their specialists. The costs associated with Paycom are also better than any of the above listed companies. Overall, Paycom is my HR Department and I am very satisfied.

Pros

The ease of use is the single best quality of this company. My payroll processing time has never been as effiecent or organized in my 18 years of having my business. I am on the site weekly and am very glad that I can process my payroll in a few minutes. I have w2 employee’s and 1099 contractors that I pay through my company. Having a tool that is easy saves me time and thus saves me money. The greatest asset that Paycom offers is their friendly and knowledgeable staff. I would be lost without my specialist. She is amazing. Once the payroll is complete, the reports are very easy to use and run so that I can keep track of all my expenses.

Cons

Based on my experience over the last 5 years of using Paycom, my specialist ensures that I have no cons associated with my service. She is great.

Response from Paycom of

Replied October 2018

Chad, thank you so much for the detailed review. We're happy to be your valued partner.

January 2019

Shayla from Home Solutions of Iowa

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Best all around payroll/HRIS that I've used thus far

This is a great HRIS and payroll system. Probably not for smaller companies though.

Pros

This system has everything payroll and HR related. There are lots of features such as applicant tracking, onboarding, employee profiles, pto, time tracking, tax credits, and you are able to give different access to different admins - for example give only payroll access to the finance department, or only applicant tracking for recruiters. The customer service team assigned to your company are great at getting back with you on your issues.

Cons

A lot of the features though aren't user friendly. There is a lot of capabilities that could be simplified. Some of the features that we pay for, such as applicant tracking, have a lot of sub features that we don't use at all - yet still have to pay for them.
There are lots of updates every once in a while, and it's frustrating when something that you're used to doing, is completely changed - and sometimes not for the better.

Response from Paycom of

Replied January 2019

We're so thrilled to read about your experience with Paycom so far! Additionally, we'd love to learn more about your feedback regarding additional features not being used as we always welcome input, ideas or suggestions from our clients. Please reach out to your Paycom client support specialist as they can assist you further.

April 2019

Jessie from ThirdLove

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2019

Great experience. good for companies to use.

I appreciated the presentation and the thoroughness that this software provides. i like the app and the payroll aspect of it. It is a great experience and worth consideration for your company.

Pros

I liked the presentation first off. They explained how to use the software thoroughly. There is an app which is a convenient benefit.
The payroll tab is super helpful and you can see all your paystubs, print them out or view them as a pdf.
When signing up for your account it was helpful that they list all the tasks you need to complete and lets you know your progress.
I like the layout and the color scheme.

Cons

It was slightly hard to navigate how to edit clock in times.
The need to enter login and password (which can be saved on your computer) then your SSN is excessive. when you want to login quickly this step holds you up as the computer doesn't remember it and constantly wants to update your password to the SSN.
cons would be to update your time off or in times, i had to manually enter a reason or when the time needed to be changed. it was a bit inconvenient.
with the new payroll system came new clock in computers. you had to can your card, punch clock in/in day then even clock out for break! it was paid but it was timed so there were long lines to clock in due to the length of clocking in time it takes, definitely longer than a swipe. I understand why that measure was put in place but its annoying due to the break times, you don't get a full break because you're waiting in line to clock back in on time.

Response from Paycom of

Replied April 2019

Thank you for the review! We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass your dedicated client support team your comments.

April 2019

JW from BIS

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

World class complete HR solution

Our company's HR processes were very manual an inefficient until we selected Paycom as our full HR solution provider. Employees and Management have so many resources available that never existed before, from pre-hire talent acquisition, new hire on-boarding, learning management system (LMS), Payroll, Performance Plans, etc.... We were able to take very ineffective procedures from our old ways and put structure in place to reduce the amount of time spent to provide our staff what they need to effectively do their jobs.

Pros

Paycom was by far the easiest, quickest and most successful technology we've deployed in our company's history. As updates continue to roll out we are seeing increased benefits and efficiencies.

Cons

The solution has no shortcomings for us. I would say our biggest challenge was conditioning our staff to utilize the employee portals as everything prior to Paycom was very manual and paper-driven. Paycom certainly has provided a more robust method for handling all aspects of HR for us.

Response from Joel of

Replied April 2019

Thank you for the 5-star review! We are happy to hear you find Paycom easy to use.

March 2018

Vera from Event-Wednesday

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0