Paycom Software


 

Paycom is a cloud-based payroll management solution that enables organizations to automate payroll processes. The platform stores all employee-related data in one place and ensures that changes are reflected in real-time across the system. The product also provides an in-person client specialist to each customer who requests help.

Paycom is able to create reports that can be imported to other accounting solutions. The expense management feature automates the expense reimbursement process and defines rules, categories and parameters for employees to monitor claims. Employees can also upload bills related to expenses by using a self-service portal available within the tool.

Paycom is able to debit payroll taxes on time, depositing them on or before due dates and handles all other payroll tax filings. Other features offered by the solution include garnishment management, online payroll processing and payroll analytics. Paycom is ACA compliant and handles all requirements related to 1094 and 1095 reporting.

 

Paycom - Dashboard
 
  • Paycom - Dashboard
    Dashboard
  • Paycom - Employee self service
    Employee self service
  • Paycom - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

125 Reviews of Paycom

 

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Software Advice Reviews (29)
More Reviews (96)

Showing 1-20 of 29

Bonnie from BlueSky Resource Solutions
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent Payroll Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really enjoyed working in this system. It was very intuitive and you were able to do most things without the assistance of customer service. The great thing was that when you did need customer service though you had a dedicated rep who really knew your account

Cons

The only con I ever experience was with tracking PTO. It wasn't with just general tracking but it was always a big headache with roll over hours. The customer service team was ready to help in anyway possible though.

Review Source
 
 

Josh from PCI Strategic Management
Specialty: Recruiting Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It seems to store a lot of data/reports/etc., but the site is not the best. I was a user, not an admin.

Cons

Not overly user friendly and easy to access everything that you need. My accounting team did not seem impressed either.

Review Source
 
 

Michelle from MORI
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Incompetent Liars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In general I have found the staff does not know their product or their customer. If you need anything customized, their system can't handle it. Also, any suggestions for product improvement go into a mysterious queue and are never acted upon.

I would recommend any system BESIDES Paycom

Pros

None. This was absolutely the worst business decision we have ever made. We purchased this product with the hopes of having an all-in-one solution to our HR and Payroll needs. Instead what we have is a product that does not do what it was sold to do.

Cons

This product does not work as advertised. Everything is a workaround, rather than working the way it was promised to when we were being sold the product.

On top of that, the billing is completely unclear and despite that fact that we were told "we don't nickel and dime you," we are being nickel and dimed at every turn. The costs are much higher than anticipated and the product is subpar.

They also have some clear compliance issues that therefore are making us as a company worry about our compliance with state rules and regulations.

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

We appreciate you making us aware of your experience. Paycom is committed to provide value and top shelf client support. We look forward to the opportunity to work with you and your organization to resolve your questions and concerns.

 
 

Corbin from APMEX, Inc.
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

While it isn't "feature rich" it does all the important things, does them fairly well, and does them at a low price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our current support team and Rep are fantastic!

Pros

Ease of use. The software is very intuitive and requires very little training time before someone can begin to navigate and begin to use it effectively. This is especially important with a broad user base who doesn't use the system regularly. Also, price is very reasonable.

Cons

Features are limited so it is often very restrictive, allowing for little to no customization where needed.

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

Corbin, Thank you for the review and feedback. We're happy to read that your support team and rep are fantastic. We want you to feel the same way about our product and our glad that you find the system easy to use. As a client and user, we also encourage you to share any feedback, suggestions or ideas you have about what features you would like to see with us. Please let your Paycom specialist know and they will share with the product team. Thank you again!

 
 

Ryan from Jenson USA
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Former Paychex Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Robust Reporting
Benefit Module is easy to use. As a client, you can manage your own benefit plans with just a few clicks of the mouse.
Payroll budgeting tool allows a budget to be set, managers can request the increase by individual. You can get as intricate with this as you'd like.

Cons

There are a few simple things that your assigned payroll specialist needs to be involved in that seem silly:
- You can't delete a custom report that you created, you have to email your payroll rep to remove this. lame.
- You can't void a manual check that you printed, you have to email your payroll rep to void this. lame.
The good news is that the payroll specialist teams are responsive, compared to other HRIS platforms I have used.

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

Ryan, welcome to Paycom. We're happy to have you and are happy to see that you are happy with both your support and our solution. We appreciate your feedback and will share it with our product team. Please feel free to share any other feedback or suggestions you may have with your Paycom specialist. Thank you for the review!

 
 

Carissa from Nova Medical Centers
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Paycom is the Whole System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the ease of payroll processing as well as the benefits programming. The Documents section of the system allows for a complete and easy to access paper trail and historical employment record of all employees. This has save our HR department many man hours because there is no need to shuffle paperwork anymore. I have worked with 10+ systems over the last 22 years and this is one that I would recommend to anyone

Cons

The reporting function is very good except on the paid time off accrual buckets. I would like to see the accrual balances easier to read and understand for the employees

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

Carissa, we're happy to read that we've saved your HR department team time and love how easy the system is to use. We also appreciate your feedback and will share it with our product team. Thank you for the review!

 
 

Avienne from iSpot.tv, Inc
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Promises a lot but still developing what actually works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think the idea is there, but they have a lot of fine tuning to make this a successful platform.

Pros

1. Sales people were great at selling the Paycom system and capabilities!
2. Representatives were friendly

Cons

1. They royally screwed up on W-2's for all employees outside of WA state. It was quite the debacle and took way too long to correct. Such a sensitive payroll area to get incorrect, that was very distressing for too many of our employees.
2. System was frequently down
3. Cash Requirements and Tax info not available during payroll pre-processing
4. No notifications when reports are ready - must continually refresh or revisit
5. Implementation process was not smooth - many tax account set-up errors, leading to filing errors that in turn took a long time to get corrected
6. Cost is VERY high and does not accurately reflect the level of service or system capabilities

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

Avienne, we appreciate your feedback and regret that you have not had a 5-star experience with Paycom. We're committed to being a valuable partner to our clients and to continuous improvement and innovation. Your feedback is important and will be shared with members of our management and leadership team.

 
 

Kristin from Fairview Haven
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Horrible Experience with Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are approximately 6 months into Paycom, and it is still not set up correctly. We have to fight and fight to get them to help us. We have been lied to, sold a product that could not be delivered, promised fabulous customer service (which has not been held to... nice people, but they cannot figure things out). Based on our experience, the only recommendation I would give to prospective customers is RUN from Paycom!

Pros

App is good for employees to make changes to their personal information, see punches, make punch change request, request PTO, etc.

Cons

Very faulty. Reports are not accurate. Random glitches. Does not work well with shift differentials. Cannot see how our system is set up. We find out things are not set up correctly when there are incorrect paychecks. During the first 4 months of running payrolls, it would leave a whole day's of hours off some time cards, others it would add 90+ hours! I would love to be paid 90 additional hours but... Implementation was horrible.

Review Source

  Response: Lanie, Paycom

Date: April 2018

April 2018

 

Kristin, we sorry to read you are unhappy with your experience with us. Our team has appreciated the opportunity to talk with you and we look forward to continue to work together to resolve any questions and concerns you may have. We're committed to being a valuable partner to you and to your organization's success.

 
 

Tina from MOSAIC Technologies Group
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Highly customizable, but may not be a one-size fits all

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall a pretty good solution especially for a small business. Customization is available at set up, so there aren't alot of programming fees, etc. If you are OK with the limitations, could be a good solution for you.

Pros

- Customizable allows for customizable fields
- Great tool for small business, because it is priced reasonably
- Lots of modules that you can integrate or add on
- Ability to add training and track employees who have used this system
- Ability to do performance review in the system
- Employees can view pay stubs, benefits elections, 401k through an easy interface

Cons

- Has their own ATS, so they aren't willing to create interfaces with other systems
- So customizable that some of the end processes are clunky and don't work well

Review Source
 
 

Dan from High Winds Casino
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Paycom has a very easy approach to payroll software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep up the good work. My job keeps getting easier all the time.

Pros

The ease in which I can maneuver between areas in the website. When I am doing payroll I know that everything will be correct. When we set up a new employee, it could not be easier. To navigate within the system I only have to select the area I need to see and that is exactly where I go.

Review Source
 
 

Robert from Grunt Style
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Not impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looking to switch

Pros

It has a lot of modules. Relatively cheap.
They have a mobile app that is limited.
Applicant tracking is available. A lot of videos for training.

Cons

Reports are challenging
Customer support and fielding is poor
Ability to get labor reports are limited to check dates and limits your ability to get detailed labor.

Review Source

  Response: Lanie, Paycom

Date: February 2018

February 2018

 

Robert, thank you for bringing your experience to our attention. Our goal is to do more than just impress you, we want to earn your trust as a valued partner. A member of our client support team will reach out to you regarding your feedback, provide assistance with reports and to learn how else we can better support you and your organization.

 
 

Vinay from Prime Communications
Specialty: Retail
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Web based software, a good repository of all the employee records can be maintained and integrated with other software

Cons

Not too user friendly, need extensive training to utilize the advanced features of the software to maximize use of the software.

Review Source

  Response: Lanie, Paycom

Date: February 2018

February 2018

 

Vinay, we appreciate your feedback and would like to connect with you to learn what your 5-star experience would be. We want to ensure you and your organization are receiving the maximum value from our solution. A member of our client support team will reach out to your organization. We look forward to working with you to resolve any questions you may have.

 
 

Amanda from Rockwall ISD
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2018

February 2018

PayCom Potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

PayCom was useful as a time clock service and to track my hours.

Pros

The fact that PayCom has it has its own app is helpful and convenient. It saves time by allowing you to clock in without accessing a laptop or desktop computer.

Cons

The only cons I can think of are through the app there doesn’t seem to be as many options available as there are online.

Review Source
 
 

Danny from Furniture Care Protection
Specialty: Third-Party Administrator (TPA)
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Paycom software very is easy to use and staff is great for support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

How easy the software is to use and the time and money it has saved my payroll department on doing payroll, payroll taxes

Review Source
 
 

Mitch from ASF Payment Solutions
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Good, not Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are pieces to this HRIS that have some great ease of use, self explanatory, and great functionality. This is a really good company and most of the applications within the product are great. Just remember as with most of these software's they will all have the same functionalities, it is just a matter of how you get from A-Z that may change and you must be open to that. If you want customization, then you will have to pay for that.

Pros

A good system, especially if you are converting from full paper trails to electronic.
You are able to pick and choose different applications with the system to use.
Single sign on for Administrators and Management.
You always know what is coming in the enhancement releases.


Cons

Under Talent Management, the review application had been the bane of my existence. While it does have some great features, there have been major problems for us over the past 5 years. I don't believe they have handled their growth very well. I have an assigned representative, but I am only to speak with him about 50% of the time I call in for assistance.

Review Source

  Response: Lanie, Paycom

Date: January 2018

January 2018

 

Mitch, we appreciate your feedback and want to help. We’ll have a member of our team reach out to in regard to your questions with Talent Management. We definitely want to know more and look forward to resolving any concerns you may have.

 
 

Shawn from First National Bank of Oklahoma
Specialty: Banking
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Best payroll software in the business.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Ease of use and user friendly platform. Easy to navigate and obtain information out of this system.

Review Source
 
 

Megan from Mercury Network
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Paycom has excellent customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom is a total HR resource. Not only do they provide a great payroll product, but they offer solutions for benefits administration, COBRA, FMLA tracking, ATS for recruiting, on boarding and many other solutions. Its a great HR tool for any company size.

Review Source
 
 

Beverly from EZ GO Stores
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

A pretty good HR system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like the ability to use the mobile app to complete many of the functions that are available on the webpage.

Cons

The mobile app lay is similar to the webpage. At times, it makes selecting menu items a bit difficult because its more for the size of a mouse instead of a finger.

Review Source
 
 

Miki from Infant Crisis Services
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Employee Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We recently became a Paycom client and have loved the employee friendly aspect of the system. Our employees can navigate through the system with ease. Software capabilities are excellent and have streamlined many processes. Our support is quick to respond to questions and concerns

Cons

Nothing comes to mind. Transition was fairly easy. Software transitions seem to always have their glitches but when we did the support team from Paycom was quick to assist.

Review Source
 
 

Viviana from VAS HR Consulting Services
Specialty: Hospitality / Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Paycom is Simply the best Product out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Paycom in three different companies (replaced ADP with Paycom) and it was like night and day! The Sales team is fantastic and the Implementation team second to none!

Pros

The functionality, how user-friendly it is and the fact that it is cloud based. Their Customer Service is the best! One of the customer rep. was amazing during implementation!! She was available 24/7!

Cons

They only CON I see is perhaps they Need to work a bit on the Performance management system. Other than that, I don't see any cons.

Review Source
 
 
 
Showing 1-20 of 96


April 2018

April 2018

Centralizing Payroll and Benefits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy way for employees to access their payroll, benefits, and year-end tax information. The desktop interface and mobile application are both very user-friendly as well. I like having the ability to access paystubs and the option to download into PDF.

Cons

The user interface frequently changes, making it somewhat confusing to navigate at times. Also, there is limited options for online benefits administration/enrollment.

Review Source: Capterra
 


April 2018

April 2018

Very easy to use as an employee

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Much easier to request time-off online rather than through email. It has been much easier to keep track of pay stubs.

Cons

Cannot request time-off on blackout days. Must change password every couple of months. I understand frequent password changes are for security purposes but it makes it difficult to remember new passwords every few months.

Review Source: Capterra
 

Michael "Sully" from TRIDENT SECURITY SERVICES INC
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Why didn't we switch sooner?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paycom is sooo much better than what we had before. It's night and day difference from our old provider. The ability to customize the fields and criteria that we need for our payroll and recruiting is incredible. Their customer service is top notch. There's nothing they aren't willing to do for their customers. I'm blown away!

Oh, it's really easy for your employees to log in to their Self-Service platform. There they can do a number of things such as: update tax information, print paystubs, update personal information, etc.

Cons

Absolutely nothing! I can't say anything bad about Paycom. They have exceed my expectations. We still get compliments and rave reviews from our employees when they log in. Great product all around.

Review Source: Capterra
 


April 2018

April 2018

Great software for payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great and easy to use

Pros

This is one of the easiest programs that I have come across for payroll management as well as other features such as monthly reviews

Cons

Sometimes it does not read your login and I find we have to reset them quite often even though we are typing in accurate information.

Review Source: Capterra

  Response: Paycom, Paycom

Date: April 2018

April 2018

 

Thank you for the review and feedback. We recommend downloading our mobile app to access Employee Self Service. Users can set up a PIN or biometric login which is both secure and faster for logging into the system.

 

Marsha from Urology Affiliates of Oklahoma
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

we use Paycom for our employees to clock in and clock out. Paycom is how we submit our payroll.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paycom will use for daily clock-in clock-out. It keeps track of our vacation time. Did you make any changes on there in regards to taxes and payroll.

Pros

Paycom is user-friendly. Technical support is fast and efficient! I've never been on hold with the company very long. When we did the setup they were very helpful and explained things in depth. Anytime I need any help processing or changing something they are always easy to get a hold of!

Cons

There's nothing I really don't like about Paycom. You can change passwords access payroll make any employee changes very easily.

Review Source: Capterra

  Response: Paycom, Paycom

Date: April 2018

April 2018

 

Marsha, thank you for the review! We're happy to have you as a partner. Please reach out to your Paycom specialist if you need anything or have any questions.

 


April 2018

April 2018

I used PayCom in my accounting practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have no negatives with PayCom. Their customer service is better than any other that I have experienced.

Pros

Customer Service is the best that I have experienced. They go above and beyond to make sure that your payroll is correct and on time.

Review Source: GetApp

  Response: Paycom, Paycom

Date: April 2018

April 2018

 

Thank you for the generous review. Paycom strives to provide top shelf client support and we're happy that you are happy!

 

Sonny from Building Materials

April 2018

April 2018

I like it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Can see all your taxes, income, time off request, etc. Everything you need is right there as soon as you are logged in.

Cons

I have very little con. Only thing is when you request time off, wish the program send an email to your manager for approval and sent you a message saying time off approved.

Review Source: Capterra

  Response: Paycom, Paycom

Date: April 2018

April 2018

 

Sonny, thank you for the review and feedback. We will share it with our product team.

 

Nathan from Affinitiv

April 2018

April 2018

Used it as an employee for about three years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked that I could access it remotely and that it allowed me to update my w4 info and generate prior paystubs going back 18 months when I needed to provide for a mortgage loan.

Cons

The password questions you answered were never stored. I wrote down the answer to one of my security questions as red bicycle, yet, when I got locked out and it asked me to answer the question it would say wrong answer and make me constantly bug my Human Resourced Dept. to get unlocked.

Review Source: Capterra

  Response: Paycom, Paycom

Date: April 2018

April 2018

 

Nathan, thank you for the review and feedback.We will share it with our product team. We also recommend downloading the Paycom mobile app from the Apple or Google Play store. You can set up either a biometric login or PIN number which makes logging into Employee Self-Service much faster while staying secure. Your HR/payroll team should reach out to their Paycom specialist if they have any questions.

 

Vera from Event-Wednesday

March 2018

March 2018

Excellent Product, Excellent Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As stated previously, toggling between my 4 companies saves me a lot of time. We also have a lot of employees that work out on the field and having a mobile app for those employees has been a big help.

Pros

Paycom is excellent. I work with 4 different companies and i am able to manage all four separate companies from the same log-in. It lets you toggle between companies which makes my time card editing and approving process go by so much faster! I also LOVE the customer service. I have a designated agent whom I can call directly if i have any issues and she is quick to help out in any way she can. Additionally, the W2s are sent to ou via fedex all ready to go. SO easy to deal with during tax season

Cons

My only gripe with paycom would be that we seem to consistently have an issue with a certain tax being taken from each employees check and paid forward to the state. In Oregon there is a Trimet tax and paycom seems to have a hard time getting that taken care of. However, through many calls with our agent, we were able to (hopefully) get this problem solved. Overall, a minor issue when I consider the many benefits of working with paycom.

Review Source: Capterra

  Response: Paycom, Paycom

Date: April 2018

April 2018

 

Vera, thank you so much for the review and feedback. We'll be sure to share that with both our product and support team, who may reach out to you for additional information. Thank you for your partnership and please reach out to your Paycom specialist if you need anything.

 

Chuck

March 2018

March 2018

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of operation, great support, many options on the operation tailored to our business. Always friendly tech support

Cons

No real cons. Great addition to our business operation. Our growth from 1 employee to 90 in less then 5 years would have been hard to control with out Paycom

Review Source: GetApp

  Response: Paycom, Paycom

Date: April 2018

April 2018

 

Chuck, thank you for the review. We're happy to be a valued partner to your organization.

 


March 2018

March 2018

Paycom is all you expect it to be.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy for users to learn and use daily. The product works for all that I need it for- and I am sure there are even more things it can do for me.

Review Source: GetApp

  Response: Paycom, Paycom

Date: April 2018

April 2018

 

Thank you for the review! Please reach out to your Paycom specialist at anytime to learn more about how you can fully utilize the system. We look forward to hearing from you!

 


March 2018

March 2018

Paycom is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how everything is integrated with each other. Payroll is easy to process, reporting is easy and quick to get results. The EESS feature allows us to empower our employees.

Cons

We have had some service issues, outside of our current specialist. Due to the nature of our business, we have some development requests that had to be submitted that we are still waiting on.

Review Source: GetApp

  Response: Paycom, Paycom

Date: April 2018

April 2018

 

We appreciate the review and your feedback. Please reach out to your current Paycom specialist regarding your development requests. We'd like to learn more regarding how we can create a full 5-star experience for you and your organization. We look forward to hearing from you.

 

MARTHA from At The Beach Tanning
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Wonderful payroll company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All you need is Paycom. This is a one stop shop for everything HR and Payroll and Accounting.

Pros

I love that Paycom offers everything that a business needs for HR, payroll, taxes and so much more.

Cons

There are a couple things that I can not do, like put in more than two hire dates. Sometimes we rehire someone more than twice and I have to create a custom field just to add more hire dates.

Review Source: Capterra

  Response: Paycom, Paycom

Date: March 2018

March 2018

 

Martha, thank you for the review! We are happy to be your one stop shop for everything HR, payroll and accounting. We appreciate your feedback and will share it with our product and development team. We encourage you connect with your Paycom specialist whenever you have an idea or feedback for our product! We welcome the input.

 

Carissa from Nova Medical Centers
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Paycom is one of the Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system provides a variety of HR management tools. The Payroll and Benefits functionality is easy to use and takes little effort. The documents section allows for complete paper trail and historical employment documentation at the click of a mouse.

Cons

I would like to see updated accrual processes within the system including more capability on the reporting side

Review Source: GetApp

  Response: Paycom, Paycom

Date: March 2018

March 2018

 

Carissa, thank you for the review and your feedback. We will be sure to share it with our product team and encourage you to reach out to your Paycom specialist regarding any other functionality or feature you would like to see. We look forward to connecting with you!

 


March 2018

March 2018

I love Paycom!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of access with the downloadable app to my iPhone, along with the user interface all around.

Review Source: Capterra

  Response: Paycom, Paycom

Date: March 2018

March 2018

 

We love that you love Paycom! Thank you for the review. We're happy to hear you are using the mobile app.

 


March 2018

March 2018

Wonderful product I am highly recommending.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PayCom is an easy to use interface that works for every employee, from the least to the most computer-savvy.

Review Source: GetApp

  Response: Paycom, Paycom

Date: March 2018

March 2018

 

Thank you for the review!

 


March 2018

March 2018

Paycom is the easiest employee management system I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

When doing taxes this year, the instructions for acquiring your W2s wasn't as simple as I assumed it would have been.

Pros

The simplicity of the dashboard is extremely necessary for offices with a lot of employees. Insurance, taxes, pay stubs can be complicated--and this system makes it very easy.

Review Source: Capterra

  Response: Paycom, Paycom

Date: March 2018

March 2018

 

Thank you for the review! We will share your feedback regarding the year end instructions with our team. We also encourage you to share your feedback with your Paycom specialist. We'd like to know how we can earn a 5-star rating in every category. We look forward to hearing from you.

 


March 2018

March 2018

Easily accessible HR info

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Timecard info, PTO accruals, PTO requests, holiday info, tax info, W2 adjustments, training videos

Pros

Paycom makes it really easy to find employee info (about timecards, time off, accruals, tax info, etc). It's really nice that way because now we can get all that info ourselves rather than bombarding them to look up specific info for us.

Cons

The training is a little obnoxious. It's really nice that it's housed in the system. So, you can just watch the video and learn how to use it on an individual basis. But it's a training video. And it's obnoxious.

Review Source: Capterra

  Response: Paycom, Paycom

Date: March 2018

March 2018

 

We appreciate the review! We'll share your feedback regarding the training video with our training department. We also encourage you to share your feedback regarding the training videos with your Paycom specialist. Thank you.

 

Taylor from SnackNation
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

my company uses this as our payroll service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how everything is easily accessible and all the info I need is easily displayed. From time off requests to 401k contributions- super easy!

Cons

The only thing that i really think would be the log in - I know protecting the log in is crucial but I never can remember my # so I have to copy/paste from a doc

Review Source: Capterra

  Response: Paycom, Paycom

Date: March 2018

March 2018

 

Taylor,

Thank you for your review and feedback. We recommend downloading our mobile app and using the fingerprint/facial recognition or PIN functionality to login. Please follow up with your HR/payroll team for more information or reach out to your Paycom specialist. Our goal is to make it easy as possible for our users.

 

Karina from Monogram Pet Treats

March 2018

March 2018

Have enjoyed carrying out HR functions for our company with PayCom. Very educational and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoy the ease of use and learning how to achieve so many different Human Resources Functions with such ease. The Paycom software has made time keeping, payroll, modifying benefits and more very easy and made everything easy to get everything in order and on track. I've also enjoyed the availability of the PayCom representatives when any sort of problems come arise. They are always available and rapidly respond with an answer to whatever the problem may be.

Review Source: Capterra

  Response: Paycom, Paycom

Date: March 2018

March 2018

 

Karina, thank you for the review. We're happy to make carrying out the HR/payroll functions of your organization easier. Please don't hesitate to reach out to your Paycom specialist if you need anything.