Paycom

RATING:

4.4

(861)

About Paycom

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR information through a self-service app. Employees already manage their timecards, PTO, benefits and more. Now they can own their payroll, which results in improved accuracy, reduced employer liability, increased process oversight and unparalleled employee insight into their pay. What is Paycom? Paycom is a human resource and payroll software that provides talent acquisition, talent management, time and labor management and more. How do I use Paycom? Paycom helps users automate the entire process of talent acquisition. It includes a fully featur...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Paycom Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Paycom

1 - 5 of 844 Reviews

Beth

Religious Institutions, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2021

Centralizing HR

User Profile

Brandon

Verified reviewer

Food Production, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

The easy way to manage and view your paycheck and schedule

PROS

The easy and hassle free way to view and manage my paycheck and work schedule at home or on the go

CONS

I didn't have any dislikes about this product.

Reasons for switching to Paycom

Easier overall program and interface with managing my schedule

Vendor Response

We're grateful you took the time to leave us a review, Brandon! It's great to hear Paycom made accessing your information so convenient!

Replied January 2024

User Profile

Alan

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Paycom simplifies payroll processes for our company

Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through Paycom software. It's making us evolve, but in a positive direction.

PROS

Your sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same.

CONS

Since our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used Paycom. I was completely unfamiliar with the Betti component.

Reasons for switching to Paycom

Numerous configurations are accessible within the system. They deliver exactly what they say they will. It's both good and horrible in exactly the ways the salesperson described. Strong team of implementers, too.

Vendor Response

We are happy to hear that Paycom's software has been instrumental in your organization's growth. Our team is committed to providing solutions that meet your specific needs and we appreciate your trust in us.

Replied August 2023

Michael

Executive Office, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Paycom - Review

Very good overall experience with Paycom.

PROS

User friendliness and communication with HR module

CONS

There is no Pre-Note options for direct deposit checks

Reasons for switching to Paycom

Not user friendly, had trouble running reports, very high price. It was called Ultipro at the time

Vendor Response

Thank you for your feedback and review, Michael! We're happy to hear Paycom has been easy to use and simplifies HR tasks for your organization! We appreciate your advocacy and partnership.

Replied February 2024

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2024

Paycom staff don't know their own software to be able to address customer issues

Below average on a good day. Send 10 emails and no one can help or acts like they want to help.

PROS

Reports are pretty good and useful. But you have to train yourself.

CONS

Customer service is poor. Software is clunky and tons of stuff you don't need. Hope you never need to have an issue fixed. Not one person there knows anything other than to try and upsell you something you don't need.

Reasons for switching to Paycom

Bought their sales pitch and regret now.

Vendor Response

Client service is our top priority. We're disappointed to read your review as the experience you're describing does not align with Paycom's standard. Please reach out to our team at feedback@paycomonline.com so we can learn more about your experience.

Replied February 2024