Paycom Software


 

Paycom is a cloud-based payroll management solution that enables organizations to automate payroll processes. The platform stores all employee-related data in one place and ensures that changes are reflected in real-time across the system. The product also provides an in-person client specialist to each customer who requests help.

Paycom is able to create reports that can be imported to other accounting solutions. The expense management feature automates the expense reimbursement process and defines rules, categories and parameters for employees to monitor claims. Employees can also upload bills related to expenses by using a self-service portal available within the tool.

Paycom is able to debit payroll taxes on time, depositing them on or before due dates and handles all other payroll tax filings. Other features offered by the solution include garnishment management, online payroll processing and payroll analytics. Paycom is ACA compliant and handles all requirements related to 1094 and 1095 reporting.

 

Paycom - Dashboard
 
  • Paycom - Dashboard
    Dashboard
  • Paycom - Employee self service
    Employee self service
  • Paycom - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

96 Reviews of Paycom

 

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Software Advice Reviews (22)
More Reviews (74)

Showing 1-20 of 22

Robert from Grunt Style
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Not impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looking to switch

Pros

It has a lot of modules. Relatively cheap.
They have a mobile app that is limited.
Applicant tracking is available. A lot of videos for training.

Cons

Reports are challenging
Customer support and fielding is poor
Ability to get labor reports are limited to check dates and limits your ability to get detailed labor.

Review Source

  Response: Lanie, Paycom

Date: February 2018

February 2018

 

Robert, thank you for bringing your experience to our attention. Our goal is to do more than just impress you, we want to earn your trust as a valued partner. A member of our client support team will reach out to you regarding your feedback, provide assistance with reports and to learn how else we can better support you and your organization.

 
 

Vinay from Prime Communications
Specialty: Retail
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Web based software, a good repository of all the employee records can be maintained and integrated with other software

Cons

Not too user friendly, need extensive training to utilize the advanced features of the software to maximize use of the software.

Review Source

  Response: Lanie, Paycom

Date: February 2018

February 2018

 

Vinay, we appreciate your feedback and would like to connect with you to learn what your 5-star experience would be. We want to ensure you and your organization are receiving the maximum value from our solution. A member of our client support team will reach out to your organization. We look forward to working with you to resolve any questions you may have.

 
 

Dan from High Winds Casino
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Paycom has changed our effectiveness completely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use and the correctness that we see is amazing. As a small to medium company, we needed the assistance that Paycom provides. We have saved time and dollars many times over using the payroll and HR functions.

Review Source
 
 

Amanda from Rockwall ISD
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2018

February 2018

PayCom Potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

PayCom was useful as a time clock service and to track my hours.

Pros

The fact that PayCom has it has its own app is helpful and convenient. It saves time by allowing you to clock in without accessing a laptop or desktop computer.

Cons

The only cons I can think of are through the app there doesn’t seem to be as many options available as there are online.

Review Source
 
 

Danny from Furniture Care Protection
Specialty: Third-Party Administrator (TPA)
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Paycom software very is easy to use and staff is great for support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

How easy the software is to use and the time and money it has saved my payroll department on doing payroll, payroll taxes

Review Source
 
 

Mitch from ASF Payment Solutions
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Good, not Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are pieces to this HRIS that have some great ease of use, self explanatory, and great functionality. This is a really good company and most of the applications within the product are great. Just remember as with most of these software's they will all have the same functionalities, it is just a matter of how you get from A-Z that may change and you must be open to that. If you want customization, then you will have to pay for that.

Pros

A good system, especially if you are converting from full paper trails to electronic.
You are able to pick and choose different applications with the system to use.
Single sign on for Administrators and Management.
You always know what is coming in the enhancement releases.


Cons

Under Talent Management, the review application had been the bane of my existence. While it does have some great features, there have been major problems for us over the past 5 years. I don't believe they have handled their growth very well. I have an assigned representative, but I am only to speak with him about 50% of the time I call in for assistance.

Review Source

  Response: Lanie, Paycom

Date: January 2018

January 2018

 

Mitch, we appreciate your feedback and want to help. We’ll have a member of our team reach out to in regard to your questions with Talent Management. We definitely want to know more and look forward to resolving any concerns you may have.

 
 

Shawn from First National Bank of Oklahoma
Specialty: Banking
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Best payroll software in the business.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Ease of use and user friendly platform. Easy to navigate and obtain information out of this system.

Review Source
 
 

Megan from Mercury Network
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Paycom has excellent customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom is a total HR resource. Not only do they provide a great payroll product, but they offer solutions for benefits administration, COBRA, FMLA tracking, ATS for recruiting, on boarding and many other solutions. Its a great HR tool for any company size.

Review Source
 
 

Beverly from EZ GO Stores
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

A pretty good HR system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like the ability to use the mobile app to complete many of the functions that are available on the webpage.

Cons

The mobile app lay is similar to the webpage. At times, it makes selecting menu items a bit difficult because its more for the size of a mouse instead of a finger.

Review Source
 
 

Miki from Infant Crisis Services
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Employee Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We recently became a Paycom client and have loved the employee friendly aspect of the system. Our employees can navigate through the system with ease. Software capabilities are excellent and have streamlined many processes. Our support is quick to respond to questions and concerns

Cons

Nothing comes to mind. Transition was fairly easy. Software transitions seem to always have their glitches but when we did the support team from Paycom was quick to assist.

Review Source
 
 

Viviana from VAS HR Consulting Services
Specialty: Hospitality / Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Paycom is Simply the best Product out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Paycom in three different companies (replaced ADP with Paycom) and it was like night and day! The Sales team is fantastic and the Implementation team second to none!

Pros

The functionality, how user-friendly it is and the fact that it is cloud based. Their Customer Service is the best! One of the customer rep. was amazing during implementation!! She was available 24/7!

Cons

They only CON I see is perhaps they Need to work a bit on the Performance management system. Other than that, I don't see any cons.

Review Source
 
 

Josh from PCI Strategic Management
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Has a lot of functions, reports, and capabilities ... but, not all are very user friendly or easy to use

Cons

Has a lot of functions, reports, and capabilities ... but, not all are very user friendly or easy to use

Review Source
 
 

Damaris from Los Ninos Services
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Great complete HRIS system with Payroll. Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very happy to strongly recommend Paycom. They have a great product, great customer care and at a very good value. We evaluated 10 other HRIS systems with Payroll and are glad we chose the right company.

Pros

Complete solution for growing companies with huge functionalities and a system to keep you out of trouble with all the HR and DOL rules etc. Superior customer support. We have been very happy with the very high level of customer support, training and systems work. I have not worked with a vendor before that had this high level of support. They really care and make sure you understand the product well and how to maximize the benefits. Other software vendors we've used for HR as well as other products had nowhere near this level of support.

Cons

Its a very good product. I just want the company to continue to prioritize upgrades based on customer feedback.

Review Source
 
 

Melissa from Kirkpatrick Bank
Specialty: Banking
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

A great product for employees and managers!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I've used Paycom for several years, both for self-service and management purposes. The system is easy to navigate and allows the user to easily access a lot of different types of information from anywhere internet access is available.

Cons

The current process of sending an employee performance evaluation back and forth between members of management to make and address comments during the review process is time consuming and inefficient.

Review Source
 
 

Terry from Qdoba
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom software is user friendly and easy to navigate. With the smart logic built in it is hard to do the wrong thing.

Cons

Some of the recent updates were a little off putting. The additional steps to add employees were rather unexpected.

Review Source
 
 

Debbi from Northland Developments NDTI Texas Inc.
Specialty: Construction / Contracting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

The worst I've dealt with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I would never recommend this service to anyone. I have been actively campaigning our company to leave and go to another company that offers better service.

Pros

they give you a unique payroll specialist - see con
Their software looks easy - see con
You can have separate departments for each employee - see con
They offer reports - see con

Cons

the specialist does nothing for you beyond reminding you to do it all
their software is not user-friendly, some items require multiple screens to set up like garnishee. Don't ask the specialist to help.
You can't set up your own departments and must submit it to be done.
You can't have multiple properties and just a single department per employee
their reporting system is not intuitive AND some reports are only available for a limited time, no history even

Review Source

  Response: Lanie, Paycom

Date: October 2017

October 2017

 

Debbi, We appreciate you making us aware of your concerns. We are committed to your success and look forward to partnering with you to address your feedback.

 
 

Sabrena from The Center
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

This product still require a lot of manual proccessing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Customer support is on target. Affordability for non-profits. Training on the system is available when needed.

Cons

it needs more help with the system talking to each other. Example change a description in one part of the program it does not necessarily update throughout the entire program.

Review Source
 
 

Robert from TokenEx
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Value + Technology Dominance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Their Team methodically moved our company through on-boarding in what I consider record time. Their people are top notch from sales through go-live, and I can say our Team felt like we received white glove service.

Pros

This software package is complete, easy to use, and is topped off with excellent customer service! We are proud to be a customer.

Cons

The on-boarding process moved very quickly - we would have preferred to fill out forms online based on our timelines. I believe they do this now, so problem solved!

Review Source
 
 

Tina from MOSAIC Technologies Group
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Simple product that can be customized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Allows for alot of customized fields, reporting and is a simple tool to use. Best use is for payroll activities, goal management system is still very rudimentary.

Cons

It is not as robust as other tools, and they are heistant to allow API's to products that compete with their own.

Review Source
 
 

Jazmin from Flour Bakery + Cafe
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Paycom is our second (and current) payroll company, but there are things I would like to see improved.

Ease-of-use

Functionality

Product Quality

Customer Support

Paycom isn't a bad choice if your company is small, but if you have more than 200 employees I would recommend seeing other options.

Pros

There are a lot of features offered though Paycom that are helpful, like the ACA Dashboard, and can definitely decrease the amount of time spent on certain projects. Paycom is constantly updating and striving to improve their system, and making sure their clients are updated on government policies.

Cons

Unfortunately the reporting system is limited and not exactly intuitive. There have been times when there was something incorrect in the coding that delayed certain projects. When we had an issue (pressing or not), there were times we didn't hear back from the customer support for a long time, even after follow - up emails/phone calls. The fees associated with certain procedures seemed a little steep as well, especially when compared to other payroll providers.

Review Source

  Response: Lanie, Paycom

Date: October 2017

October 2017

 

Jazmin, we’re glad to have the opportunity to partner with your organization to maximize the Paycom solution. We’re committed to your success and look forward to the opportunity to continue to earn your business.

 
 
 
Showing 1-20 of 74

ReBecca from BIS
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Paycom provides a complete solution for payroll processing and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One specific area which Paycom has provided value to BIS is the Human Resources portion of the solution. Using modules like Talent Acquisition, Talent Management, and Human Resources, BIS has been able to revolutionize the HR Department and its processes.

Pros

Prior to Paycom, the process of calculating, withholding, paying, and filing payroll taxes was time consuming and stressful. Having Paycom manage payroll taxes lessens this burden and liability.

Cons

Paycom frequently evolves and enhances their product, so the user must stay updated with all features and functionality.

Review Source: Capterra

  Response: Paycom, Paycom

Date: February 2018

February 2018

 

ReBecca, thank you for the review and sharing your Paycom experience. Please reach out to your Paycom specialist if you are not receiving regular emails about product updates. We want to make sure you're getting the information you need.

 

Christopher from MetaSource
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

This is a great alternative to ADP! If you are looking for a new HRIS system, check it out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has allowed us to simply our new hire onboarding dramatically. Additionally, it allows us to significantly cut down on the paperwork surrounding our employees as all forms can be electronically signed and saved in the system.

Pros

For the price, its a great alternative to the big box companies offering their HRIS platforms. Their payroll, benefits administration, documents facilitation, etc is excellent. This product is great if you are looking to pull your company out of the stone age as we have. We especially like the electronic new hire paperwork option.

Cons

Talent Management portal sometimes lacks the applicant flow over other ATS platforms. There are some quirks about the system (as all systems have it) where you can't delete duplicate profiles, limitations with dynamic access groups for managers, etc. But they are always improving.

Review Source: Capterra

  Response: Paycom, Paycom

Date: February 2018

February 2018

 

Christopher, thank you for the review. We appreciate your feedback regarding the ATS and will share it with our product team. Please don't hesitate to reach out to your Paycom specialist if you have any other suggestions regarding features you would like to see. We appreciate your partnership and look forward to hearing from you.

 


February 2018

February 2018

Functional, easy to maneuver, good product for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is fairly quick to be updated. They release new updates on a quarterly, if not monthly, basis. Way better than ADP.

Cons

Paycom can be a little behind the times on the updates and features you see in other HRIS products. The built-in ATS integration wasn't good for us.

Review Source: Capterra

  Response: Paycom, Paycom

Date: February 2018

February 2018

 

Thank you for your review and feedback. We would like to encourage you to connect with your Paycom specialist regarding any questions you may have or regarding features you would like to see. We definitely would like to hear more from you!

 

Yvonne from Lawrence Hall
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Paycom listen to what customers need in their business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

just being able to rate the pros and cons of the software and possibly positive changes will occur in the future for all

Pros

User friendly application and new enhancements and products introduced constantly to go along with the changes in the industry.

Cons

Time and attendance menu- like to see all hours/employees in one grid and ability to manage from there.

Review Source: Capterra

  Response: Paycom, Paycom

Date: February 2018

February 2018

 

Yvonne, thank you for the review and feedback. We will share it with our product team. Please don't hesitate to reach out to your Paycom specialist with any questions or feedback.

 

Janet from YMCA of Greater Flint
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Paycom provides easy to use integrated HR and payroll functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saved money and time in processing our payroll and all with additional functionality than our previous payroll software

Pros

The system is very user friendly and provides great support. It has reduced the amount of time it takes to process payroll and has integrated with all of the other software systems we use. The time and attendance feature is very customizable and has allowed us to better track time at all of our sites.

Cons

The one thing that I like least about the software is that there is no pre notification for the direct deposits. While this makes the direct deposit active much quicker than waiting for notification, it also is essential that the information is correct.

Review Source: Capterra

  Response: Paycom, Paycom

Date: February 2018

February 2018

 

Janet,

Thank you for the review and feedback. We will be sure to share it with our product team.

 

Boris from International School of Boston
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Paycom is the best payroll and HR solution I have ever used in years. Hands down.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Of course, Paycom is not perfect since is a generic system but we always have found a "workaround" solution, if we found an issue.

Pros

- User-friendly and intuitive.
- The report center section has a lot of canned reports that can be customized or the user can create their own reports and save them.
- Benefits administration offers the option to the employees to choose their benefits without much interaction with HR. Our employees are empowered.

Review Source: Capterra

  Response: Paycom, Paycom

Date: February 2018

February 2018

 

Boris,

Thank you for the generous review! We're honored to provide you the best solution and support you've experienced. Please don't hesitate to reach out if you need anything.

 

Mike from BIS - Technology for Your Information
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Effortless, easy to find and manipulate with the functions and features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A single integrated platform!

Pros

Available options to accomplish HR activities, covers the full compliment of necessary HR task needed to service the employees and company.

Cons

The pace at which things are updated and change can be a bit overwhelming, although this is good because things are always getting better!

Review Source: Capterra

  Response: Paycom, Paycom

Date: February 2018

February 2018

 

Mike, thank you for the review! We value your feedback and partnership.

 

Joey from Express Employment Professionals

January 2018

January 2018

Cut my paroll time by 80%

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The time I save processing 24 payrolls a year allows me to work in other areas of my business. I highly recommend paycom

Review Source: Capterra

  Response: Paycom, Paycom

Date: January 2018

January 2018

 

Joey, thank you for the review. We're glad to hear the Paycom solution saves you time and allows you to focus on the other important areas of your business.

 

Andy from SDSP
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

My company uses Paycom for managing payroll and vacation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payroll and Vacation Management

Pros

Prior to the use of Paycom, my company did not have the option of access old paychecks or vacation without contacting HR. The software has been very easy to use and by great for pulling up an old paycheck or checking my vacation status. I also like the way it incorporates company wide messages on the main menu of my personal page. The mobile version works quite well too.

Cons

Its a pain to have to have an account for managing your own personal paycheck and vacation while also having a different for managing vacation for all your employees.

Review Source: Capterra

  Response: Paycom, Paycom

Date: January 2018

January 2018

 

Andy, thank you for the review and feedback. We're glad to hear you like being able to quickly access your employee information. We'll share your feedback regarding client access with our product team. From a desktop you are able to toggle between the two views.

 

Erica from Integrated Database System - Generations Homecare Software

January 2018

January 2018

I use paycom daily to clock in and out of work. I also use it to request time off and view pay stubs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is easy to use. You can easily see how to clock in and out of your shift and request time off.

Cons

I don't really like the look of it. I feel like it looks like an older program, but overall it serves it's purpose for what I use it for.

Review Source: Capterra

  Response: Paycom, Paycom

Date: January 2018

January 2018

 

Erica, thank you for the feedback. We hope you've also had the opportunity to download our mobile app which makes access to your employee information even easier. Please let us know what your 5-star experience looks like. We'll share your feedback with our product team. We've included the contact information of a member of our team in the response notification.

 


January 2018

January 2018

PayCom¿s easy-to-use system and readily available support made clocking in and out a breeze!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

This software is easy to use and takes all the guesswork and hassle out of the employees workload. They are able to focus more on doing the best work possible instead of worrying about HR issues. Simple yet brilliantly effective!

Review Source: Capterra

  Response: Paycom, Paycom

Date: January 2018

January 2018

 

Thank you for the review. We appreciate hearing about your experience.

 

Patrick from Jimmys egg

December 2017

December 2017

Makes my life super easy. Payroll has never been easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Had an employee needing a pay stub and was able to get them on paycom website log in and retreats pay stubs within minuets. Honestly the site makes it easy to navigate and manage payroll for my company.

Review Source: Capterra

  Response: Paycom, Paycom

Date: January 2018

January 2018

 

Thank you for the review! We're happy that we've made life easier.

 

Diana from AtWork!

December 2017

December 2017

Paycom fits all our needs for an HRIS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to manage once you learn the system. The reporting function works well. It is easy to create customized reports.

Support personnel are great! They are available to either do something for you themselves, or walk you through how to do it. Our support person and her team are easy to talk to, know their customers, and are good at coming up with solutions to questions or issues.

Cons

Manuals are written for somebody who already know how to use Paycom. Manuals need to be written from the perspective of somebody who has never used Paycom.

Review Source: Capterra

  Response: Paycom, Paycom

Date: December 2017

December 2017

 

Diana, thank you for the review. We're happy to read that you find the system easy to manage. If you ever need anything, please reach out to your Paycom specialist. We're here to partner with you.

 

Adela from Sunny Glen Children's Home
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Convenient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeps our work schedule more organized and available to the employee.

Pros

What I like the most is about this software is that I can clock in on my tablet or cell phone when on the company premises. It works great for me and if I have a missed punch my supervisor can correct the mistake at that moment.

Review Source: Capterra

  Response: Paycom, Paycom

Date: December 2017

December 2017

 

Adela, thank you so much for the review. We're glad to hear that you find Employee Self Service a helpful and convenient tool.

 

Phillip from Mini-Systems Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Easy to use. Has all features wanted. Intuitive to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use. Does what you need

Pros

Used this software for at a couple different jobs as a supervisor to track employee time. Found it easy to use without any training

Review Source: Capterra

  Response: Paycom, Paycom

Date: December 2017

December 2017

 

Phillip, thank you for your review. We're happy to hear you find our solution easy and intuitive to use. If you ever have any questions, please do not hesitate to contact your Paycom specialist.

 

Jim from TFCU

December 2017

December 2017

Paycom is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was able to do all my onboarding before day 1. The app makes it extremely easy to do everything from my phone as well. Work Schedules, benefits, pay stubs, etc.

Cons

There were a few small glitches in the actual filling out of the benefits forms, but that was quickly resolved.

Review Source: Capterra

  Response: Paycom, Paycom

Date: December 2017

December 2017

 

Thank you for the review and sharing your experience with Paycom.

 

Lauren from The Gabriella Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

PayCom was an excellent payroll upgrade for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is very easy to navigate. Our management staff and our employees have been very satisfied overall.

Pros

For our non-profit organization, this was a big upgrade from our previous system. I have found the system to be extremely easy to navigate when reviewing and approving hours and managing the information of employees I supervise, as well as with managing my own time off requests and paycheck information.

Cons

When requesting time off the system doesn't always seem to give an accurate estimate of the time that will be available by the requested date. I have had to manually total my own accrued time, and that of employees, to figure out if the vacation request is appropriate.

Review Source: Capterra

  Response: Paycom, Paycom

Date: December 2017

December 2017

 

Lauren, Thank you for the review and for your feedback. We're happy to hear that your management staff and employees have been satisfied overall. Please connect with your Paycom specialist if you have any additional questions regarding accrued time. We look forward to connecting with you!

 

Cynthia from Sunny Glen Children's Home

December 2017

December 2017

Paycom has been great! It is a real time-saver!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very hard for me to say what I like the MOST about this software. We went from 27 total employees to 62 in a matter of about 6 weeks. As a one-person payroll/HR department, Paycom helped to make my life so much easier. Paycom does so much for me.
1. My dedicated specialist is very patient. He is always helpful and knowledgeable.
2. We are able to assign and track our employees' training here.
3. We are able to store all of our employees' documents within the system.
Having Paycom has been a huge help to me. I highly recommend that you try it!

Cons

The thing that I like the least is trying to decipher the reporting process. Some of the reports are easy for me to figure out and some are harder to try and decide how to get the information that you want.

Review Source: Capterra

  Response: Paycom, Paycom

Date: December 2017

December 2017

 

Cynthia, thank you for the review! We're really happy to hear that Paycom helps you do more. Please connect with your Paycom specialist for any questions you may have about reporting. We're here to help.

 

Tom from Real Estate

December 2017

December 2017

We just switched to Paycom and are liking all the features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The feature and functionality really solidified this as a great software. You can use the app, go on the website, or use a kiosk to access Paycom from anywhere.

Cons

The interface and vocabulary the app uses is a little confusing, but it just takes some warming up to.

Review Source: Capterra

  Response: Paycom, Paycom

Date: December 2017

December 2017

 

Tom, Thank you for your review! We're happy to have you on board. If you have any questions about vocabulary or otherwise, please reach out to us. Your Paycom specialist is a great resource that is there to support you.

 

Morgan from Hannover Re
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

System still needs a ton of design upgrades to match competitor's offerings/meet business needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ESS Dashboard/Tiles and notification menu.
Ability to send automated "no thank you letters" to rejected interview candidates
Test sample paychecks
Total comp letters
Dynamic Benefits / Open Enrollment Process



Cons

No historical reporting
No option for change reports to pull one or two field items and does not show effective dates
System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation
Phantom period in Time Off Module
Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted.
Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data)
Can't hide unfilled/unused custom fields
Performance Review Module not very dynamic/customizable
Survey function not very dynamic/customizable (no logic)
No Job Description function/Module
401k changes wont feed to our external vendor
Too many individual steps to accomplish one task (i.e. build a check list)

In general, the system is not as user friendly / customizable / dynamic as it was sold to us as.



Review Source: Capterra

  Response: Paycom, Paycom

Date: December 2017

December 2017

 

Morgan, our team would like to connect with you regarding your feedback. Paycom is committed to being a valuable partner and we want to make sure you are receiving the maximum benefit out of the system. Based on the items listed in your feedback, we believe we can help alleviate some of the challenges you may be having. We¿re always adding additional functionality to the Paycom solution and we want to verify you are receiving those updates. We will have a member of our team reach out to you and you can always reach out to your Paycom specialist at any time. Thank you for giving us the opportunity to assist you.