Paycom Software


 

Paycom is a cloud-based payroll management solution that enables organizations to automate payroll processes. The platform stores all employee-related data in one place and ensures that changes are reflected in real-time across the system. The product also provides an in-person client specialist to each customer who requests help.

Paycom is able to create reports that can be imported to other accounting solutions. The expense management feature automates the expense reimbursement process and defines rules, categories and parameters for employees to monitor claims. Employees can also upload bills related to expenses by using a self-service portal available within the tool.

Paycom is able to debit payroll taxes on time, depositing them on or before due dates and handles all other payroll tax filings. Other features offered by the solution include garnishment management, online payroll processing and payroll analytics. Paycom is ACA compliant and handles all requirements related to 1094 and 1095 reporting.

 

Paycom - Dashboard
 
  • Paycom - Dashboard
    Dashboard
  • Paycom - Employee self service
    Employee self service
  • Paycom - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

62 Reviews of Paycom

 

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Software Advice Reviews (9)
More Reviews (53)

Showing 1-9 of 9

Terry from Qdoba
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom software is user friendly and easy to navigate. With the smart logic built in it is hard to do the wrong thing.

Cons

Some of the recent updates were a little off putting. The additional steps to add employees were rather unexpected.

 
 

Debbi from Northland Developments NDTI Texas Inc.
Specialty: Construction / Contracting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

The worst I've dealt with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I would never recommend this service to anyone. I have been actively campaigning our company to leave and go to another company that offers better service.

Pros

they give you a unique payroll specialist - see con
Their software looks easy - see con
You can have separate departments for each employee - see con
They offer reports - see con

Cons

the specialist does nothing for you beyond reminding you to do it all
their software is not user-friendly, some items require multiple screens to set up like garnishee. Don't ask the specialist to help.
You can't set up your own departments and must submit it to be done.
You can't have multiple properties and just a single department per employee
their reporting system is not intuitive AND some reports are only available for a limited time, no history even

  Response: Lanie, Paycom

Date: October 2017

October 2017

 

Debbi, We appreciate you making us aware of your concerns. We are committed to your success and look forward to partnering with you to address your feedback.

 
 

Sabrena from The Center
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

This product still require a lot of manual proccessing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Customer support is on target. Affordability for non-profits. Training on the system is available when needed.

Cons

it needs more help with the system talking to each other. Example change a description in one part of the program it does not necessarily update throughout the entire program.

 
 

Robert from TokenEx
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Value + Technology Dominance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Their Team methodically moved our company through on-boarding in what I consider record time. Their people are top notch from sales through go-live, and I can say our Team felt like we received white glove service.

Pros

This software package is complete, easy to use, and is topped off with excellent customer service! We are proud to be a customer.

Cons

The on-boarding process moved very quickly - we would have preferred to fill out forms online based on our timelines. I believe they do this now, so problem solved!

 
 

Tina from MOSAIC Technologies Group
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Simple product that can be customized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Allows for alot of customized fields, reporting and is a simple tool to use. Best use is for payroll activities, goal management system is still very rudimentary.

Cons

It is not as robust as other tools, and they are heistant to allow API's to products that compete with their own.

 
 

Jazmin from Flour Bakery + Cafe
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Paycom is our second (and current) payroll company, but there are things I would like to see improved.

Ease-of-use

Functionality

Product Quality

Customer Support

Paycom isn't a bad choice if your company is small, but if you have more than 200 employees I would recommend seeing other options.

Pros

There are a lot of features offered though Paycom that are helpful, like the ACA Dashboard, and can definitely decrease the amount of time spent on certain projects. Paycom is constantly updating and striving to improve their system, and making sure their clients are updated on government policies.

Cons

Unfortunately the reporting system is limited and not exactly intuitive. There have been times when there was something incorrect in the coding that delayed certain projects. When we had an issue (pressing or not), there were times we didn't hear back from the customer support for a long time, even after follow - up emails/phone calls. The fees associated with certain procedures seemed a little steep as well, especially when compared to other payroll providers.

  Response: Lanie, Paycom

Date: October 2017

October 2017

 

Jazmin, we’re glad to have the opportunity to partner with your organization to maximize the Paycom solution. We’re committed to your success and look forward to the opportunity to continue to earn your business.

 
 

Diana from Resource Label
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Don't waste your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nothing. I would not recommend this product for any sized business. I cannot think of a positive function.

Cons

It is not user friendly, very old school - manual entry required. Changes made on 1 form that should feed to another do not. Manual and Paycom U do not teach or show everything you need to know. One of the worst payroll/HRIS systems I have ever used. So many malfunctions and finger pointing within the company as to why something failed. We have multiple companies connected and when we make acquisitions they should be setup the same. We have yet to have this happen correctly.

 
 

Jared from CFSS
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Looking for new vendor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom is very easy of use for employees' self-service of benefit selection. Employees are able to retrieve paystub and historical tax documents.

Cons

Customer service and issue resolution has been extremely disappointing. File feeds were corrupted and took about 5 months to fix.

  Response: Lanie, Paycom

Date: July 2017

July 2017

 

We’re committed to our clients’ success and want to ensure they receive the support they need. We appreciate that we’ve been able to connect with your organization to work through any challenges they may be experiencing.

Please let me know if you have any questions. Thank you.

 
 

Josh from PCI Strategic Management
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Paycom is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We've been utilizing Paycom for about 6 months now, and are very happy with it! Excellent reporting features, great customer service.

 
 
 
Showing 1-20 of 53

Laine from Child & Family Resources
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Paycom's online platform for payroll review and time management is convenient and easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paycom's online platform is very easy to use and quick to navigate through. Would recommend it to others.

Source: Capterra
 

Nadia from Blendtec
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Answers all our needs; enduser, so I'm not sure what the cost was

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot of information is readily available for the users. Most HR questions that we would ask are easy to find. Also, they provide training videos to help you learn how to navigate and you can watch at your own convenience. You can also review them at any time, which is nice.

Pros

It seems fairly robust compared to our previous HR and Payroll software (but I'm not in HR so they might have more insight than I do). It's pretty easy to navigate. It puts a lot of information in the enduser's hands so they don't have to bug HR for all the info constantly.

Cons

I've used as both an enduser (for just my own info) and as a lead where I had people that reported to me. As a lead, it's annoying to navigate from one person to the next on my team if they fell under different pay brackets. It felt like a lot of jumping back and forth instead of smooth transitions.

Source: Capterra
 

Christina from YMCA of Greater St. Petersburg
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Paycom has been a lifesaver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paycom is much easier to use than other HR software I have used and the Paycom team always keeps our HR/Payroll department in the know on important changes and enhancements. They send out monthly product updates that truly do make life easier! They don't leave you wondering what happened, they are great with communicating when something will change. They always take into consideration when clients recommend system enhancements. Paycom is ever evolving for the better!

Cons

The only thing I would like to see changed about the Paycom system, is an easier way to track employee changes by a specific time period. A previous HR software I used created different "versions" of an employees profile based on when their employee status, job title, pay rate, or other major changed occurred rather than feeling like you are "overwriting" history (even though you can pull an audit report, I just wish there was a more convenient way to view the changes).

Source: Capterra
 

robert from Financial
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Paycom is professional and experienced and has incredibly fast response times.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

record keeping and tax preparation, and the garnishment system is great as well

Pros

The software is very functional and easy to understand. It seamlessly goes from function to function and is great for internal records and bookkeeping

Cons

The software does a lot of things we don't need but understandably many businesses do. For us it is easy to navigate but as the functionality grows we may need to get more equipped with its features and use. The Con is more of us problem and not Paycom.

Source: Capterra
 

Christina from YMCA of Greater St. Petersburg
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Pleasant with minor inconveniences in functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the simplicity and ability to customize a lot of the fields. I like that Paycom does monthly enhancements to keep things evolving as needs change and changes are recommended by companies that use their product.

Cons

It's almost too simple. It's a pro and a con. I don't like that you can't easily view the history of an employees profile at any given point in time. You can view the change history, but I wish there was a way to create new "pages" of an employees profile that would keep all of the history (pay, job titles, ect) in one place at any given point in time. Our previous payroll company did this. Also tracking trainings is a bit difficult (non-Paycom system trainings).

Source: Capterra
 

Lorraine from YMCA of Greater St. Petersburg
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Paycom software is very easy to use. Our company uses it for reviewing our applicants and resumes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Myself and my company hire and screen our applications through Paycom and Applicant Pro. This software is easy to navigate.

Pros

The resumes can be downloaded via desktop and smartphone, in case you're away from the office. The site/software keeps an automatic record of search history for convenience.

Source: Capterra
 

Alexa from Person Centered Care Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

The software has helped us improve how we communicate, share information, and reach our employees.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is very easy to use and they are always providing updates to improve and further simplify the user-experience. Customer Service has been an issue we've had in the past, but this has since been addressed, as we were recently provided with a representative who is more hands-on and attentive to our very specific needs.

Pros

The software/website is very easy to use and they are always providing updates to improve and further simplify the user-experience. For a nonprofit organization like ours, the range of capabilities they provide is limitless, allowing us to generate detailed reports, create basic and intensive staff development trainings, implement mileage reimbursement reports, manage information on health benefits, and so much more.

Source: Capterra
 

Michael from Goddard Riverside Community Center

September 2017

September 2017

The features and functionality are great! The cloud-based software is very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It keeps detailed records of payroll information as well as benefits. Our HR department has the capability to upload important documents that all employees can have access to.

Cons

When logged in, the program does not select today's date as the default date for when punching in working hours.

Source: Capterra
 

Jeffrey from TokenEx
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Paycom offers a best in class human resources platform that improves efficiency, accuracy, documenta

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payroll, employee management and efficiencies. Remote onboarding process and documentation management has been a great benefit.

Pros

Payroll, employee management and efficiencies. Remote onboarding process and documentation management has been a great benefit.

Cons

There have been some problems with accounting system integration and user interface, but overall the experience has been very positive.

Source: Capterra
 

David from Heritage - The Integrated Resource
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Paycom has many options and is cost efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are pleased with the many options that Paycom offers. They are budget friendly in their billings and we are very happy with their customer service that goes above and beyond.

Cons

We would prefer that they offer legal advice options to smaller businesses relative to human resources.

Source: GetApp
 

Sara from Heritage Integrated
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great Service For A Great Value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For small businesses this software is very affordable.

Pros

Paycom software is easy to use on both the employer and employee side. We enjoy the flexible options which allows us to pick and choose which programs our company will use, and we only have to pay for what we utilize. The customer service support is a great team of courteous people who truly care.

Cons

Paycom has great training videos that go over the software in depth. For quick reference it would be helpful if they incorporated some shorter, topic specific tutorials.

Source: Capterra
 

Angela from Cheek & Falcone, PLLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Our company has used the Paycom payroll system for 12 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, cost effective and they insure timely remittance of our payroll tax obligations to the correct agencies.
Our payroll specialist has changed several times throughout the time we've been with Paycom. It hasn't caused a problem, just a matter of getting used to working with someone new.

Pros

Paycom's assistance with the payroll process has been invaluable. The system is user friendly and makes it easy to add employees or make changes throughout the year. Paycom streamlines the payroll process and handles our tax rates, tax filings, accruals, and W2's. Processing our payroll takes only minutes and there is always a payroll specialist available to answer questions, either by phone or email. Our payroll has always been processed in a timely and correct manner.

Source: Capterra
 


August 2017

August 2017

Superior technology for one of the hardest industries to develop software for...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

TokenEx was able to implement this solution in record time without challenge. This complete HCM solution has given our company visibility and the ability manage areas of our business that require attention and detail - and we can do it from anywhere. The value compared to other solutions is not even fair.

Cons

The on-boarding component should be automated, but I think they've got an online form for this now. Problem solved.

Source: GetApp
 

Amy from Jersey Mike's Subs

August 2017

August 2017

Very user friendly! Customer service is great! The staff is always kind, friendly and knowledgeable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use. There's always a rep available if you have any questions. The staff is great!

Cons

The set-up process, in the beginning, seemed like it was somewhat lengthy, but it's completely worth it!

Source: Capterra
 

Emily from Our Family Services

August 2017

August 2017

PayCom is very user-friendly and has fantastic customer support. High functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PayCom is very user-friendly and offers coding flexibility that is key for non-profit fund accounting. I also think they have a very comprehensive and intuitive reporting suite. Paycom is easy to navigate. The customer support services is great. There is always someone there to help when you call in. They are patient in explaining the solution you need for your question. Paycom is continues to update and improve both the payroll and HR platforms.

Cons

We don't use it to track upcoming vacations or planned PTO. We have found that Paycom is unwieldy in this regard.

Source: Capterra
 

Deborah from Valparaiso YMCA
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

We have used Paycom for 4 years now and overall are very happy with the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payroll, time and attendance for a very difficult labor allocation process, W2, ACA reporting, direct deposit

Pros

Becomes increasing more user friendly; Interfaces and special requirements for our business run smoothly. Report writer has been improved over the years and is easy to use. Love the internet based access from anywhere. Service is good.

Cons

Wish prices would be lower but it is good software. As enhancements happen, there seems to be more prices.

Source: Capterra
 

Jeannie from Quest Financial

August 2017

August 2017

We have been very happy with our Paycom experience for the last 4+ years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Internally it is very friendly and we excellent response time with our designated representative when issues arise. Highly recommend this product for these two important reasons!

Cons

Overall we are very happy but one consistent issue we have is our temps get confused with the language for adding their hours. We consistently have questions regarding what punch and punch pair mean. Only other recommendation we would have is for less steps and tasks for document management.

Source: Capterra
 

Dora from Girl Scouts of Greater Los Angeles
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Easy to use interface for employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like having all of my time cards, paystubs and benefits outlined in the system. It makes it easy to track updated documents from HR. I do not have any specific cons about this software. I find it generally easy to use, although I suppose it could be prettier?

Source: Capterra
 

Audrey from Assoicaition for Mentally Ill Children/The Clear View School and Day Treatment Center
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

I use Paycom to view benefits; clock in and out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All my personell records are in one place and easily accessible.

Pros

I like that the software is user friendly and accessible in all formats (computer and phone). I can access it anytime I want or need it.

Cons

The use of military time for clocking out can sometimes be cumbersome , but overall the program is user friendly and easy to work with.

Source: Capterra
 

Meagan from Monte Vista Grove Homes
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Paycom software is easy to use/manage. They also have great customer service!! Paycom is also very supportive of us and our mission as an organization. Thank you!

Source: Capterra