Paycom Software


 

Paycom is a cloud-based payroll management solution that enables organizations to automate payroll processes. The platform stores all employee-related data in one place and ensures that changes are reflected in real-time across the system. The product also provides an in-person client specialist to each customer who requests help.

Paycom is able to create reports that can be imported to other accounting solutions. The expense management feature automates the expense reimbursement process and defines rules, categories and parameters for employees to monitor claims. Employees can also upload bills related to expenses by using a self-service portal available within the tool.

Paycom is able to debit payroll taxes on time, depositing them on or before due dates and handles all other payroll tax filings. Other features offered by the solution include garnishment management, online payroll processing and payroll analytics. Paycom is ACA compliant and handles all requirements related to 1094 and 1095 reporting.

 

Paycom - Dashboard
 
  • Paycom - Dashboard
    Dashboard
  • Paycom - Employee self service
    Employee self service
  • Paycom - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

70 Reviews of Paycom

 

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Software Advice Reviews (13)
More Reviews (57)

Showing 1-13 of 13

Miki from Infant Crisis Services
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Employee Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We recently became a Paycom client and have loved the employee friendly aspect of the system. Our employees can navigate through the system with ease. Software capabilities are excellent and have streamlined many processes. Our support is quick to respond to questions and concerns

Cons

Nothing comes to mind. Transition was fairly easy. Software transitions seem to always have their glitches but when we did the support team from Paycom was quick to assist.

Review Source
 
 

Viviana from VAS HR Consulting Services
Specialty: Hospitality / Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Paycom is Simply the best Product out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Paycom in three different companies (replaced ADP with Paycom) and it was like night and day! The Sales team is fantastic and the Implementation team second to none!

Pros

The functionality, how user-friendly it is and the fact that it is cloud based. Their Customer Service is the best! One of the customer rep. was amazing during implementation!! She was available 24/7!

Cons

They only CON I see is perhaps they Need to work a bit on the Performance management system. Other than that, I don't see any cons.

Review Source
 
 

Josh from PCI Strategic Management
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Has a lot of functions, reports, and capabilities ... but, not all are very user friendly or easy to use

Cons

Has a lot of functions, reports, and capabilities ... but, not all are very user friendly or easy to use

Review Source
 
 

Damaris from Los Ninos Services
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Great complete HRIS system with Payroll. Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very happy to strongly recommend Paycom. They have a great product, great customer care and at a very good value. We evaluated 10 other HRIS systems with Payroll and are glad we chose the right company.

Pros

Complete solution for growing companies with huge functionalities and a system to keep you out of trouble with all the HR and DOL rules etc. Superior customer support. We have been very happy with the very high level of customer support, training and systems work. I have not worked with a vendor before that had this high level of support. They really care and make sure you understand the product well and how to maximize the benefits. Other software vendors we've used for HR as well as other products had nowhere near this level of support.

Cons

Its a very good product. I just want the company to continue to prioritize upgrades based on customer feedback.

Review Source
 
 

Melissa from Kirkpatrick Bank
Specialty: Banking
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

A great product for employees and managers!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I've used Paycom for several years, both for self-service and management purposes. The system is easy to navigate and allows the user to easily access a lot of different types of information from anywhere internet access is available.

Cons

The current process of sending an employee performance evaluation back and forth between members of management to make and address comments during the review process is time consuming and inefficient.

Review Source
 
 

Terry from Qdoba
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom software is user friendly and easy to navigate. With the smart logic built in it is hard to do the wrong thing.

Cons

Some of the recent updates were a little off putting. The additional steps to add employees were rather unexpected.

Review Source
 
 

Debbi from Northland Developments NDTI Texas Inc.
Specialty: Construction / Contracting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

The worst I've dealt with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I would never recommend this service to anyone. I have been actively campaigning our company to leave and go to another company that offers better service.

Pros

they give you a unique payroll specialist - see con
Their software looks easy - see con
You can have separate departments for each employee - see con
They offer reports - see con

Cons

the specialist does nothing for you beyond reminding you to do it all
their software is not user-friendly, some items require multiple screens to set up like garnishee. Don't ask the specialist to help.
You can't set up your own departments and must submit it to be done.
You can't have multiple properties and just a single department per employee
their reporting system is not intuitive AND some reports are only available for a limited time, no history even

Review Source

  Response: Lanie, Paycom

Date: October 2017

October 2017

 

Debbi, We appreciate you making us aware of your concerns. We are committed to your success and look forward to partnering with you to address your feedback.

 
 

Sabrena from The Center
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

This product still require a lot of manual proccessing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Customer support is on target. Affordability for non-profits. Training on the system is available when needed.

Cons

it needs more help with the system talking to each other. Example change a description in one part of the program it does not necessarily update throughout the entire program.

Review Source
 
 

Robert from TokenEx
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Value + Technology Dominance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Their Team methodically moved our company through on-boarding in what I consider record time. Their people are top notch from sales through go-live, and I can say our Team felt like we received white glove service.

Pros

This software package is complete, easy to use, and is topped off with excellent customer service! We are proud to be a customer.

Cons

The on-boarding process moved very quickly - we would have preferred to fill out forms online based on our timelines. I believe they do this now, so problem solved!

Review Source
 
 

Tina from MOSAIC Technologies Group
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Simple product that can be customized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Allows for alot of customized fields, reporting and is a simple tool to use. Best use is for payroll activities, goal management system is still very rudimentary.

Cons

It is not as robust as other tools, and they are heistant to allow API's to products that compete with their own.

Review Source
 
 

Jazmin from Flour Bakery + Cafe
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Paycom is our second (and current) payroll company, but there are things I would like to see improved.

Ease-of-use

Functionality

Product Quality

Customer Support

Paycom isn't a bad choice if your company is small, but if you have more than 200 employees I would recommend seeing other options.

Pros

There are a lot of features offered though Paycom that are helpful, like the ACA Dashboard, and can definitely decrease the amount of time spent on certain projects. Paycom is constantly updating and striving to improve their system, and making sure their clients are updated on government policies.

Cons

Unfortunately the reporting system is limited and not exactly intuitive. There have been times when there was something incorrect in the coding that delayed certain projects. When we had an issue (pressing or not), there were times we didn't hear back from the customer support for a long time, even after follow - up emails/phone calls. The fees associated with certain procedures seemed a little steep as well, especially when compared to other payroll providers.

Review Source

  Response: Lanie, Paycom

Date: October 2017

October 2017

 

Jazmin, we’re glad to have the opportunity to partner with your organization to maximize the Paycom solution. We’re committed to your success and look forward to the opportunity to continue to earn your business.

 
 

Diana from Resource Label
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Don't waste your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nothing. I would not recommend this product for any sized business. I cannot think of a positive function.

Cons

It is not user friendly, very old school - manual entry required. Changes made on 1 form that should feed to another do not. Manual and Paycom U do not teach or show everything you need to know. One of the worst payroll/HRIS systems I have ever used. So many malfunctions and finger pointing within the company as to why something failed. We have multiple companies connected and when we make acquisitions they should be setup the same. We have yet to have this happen correctly.

 
 

Jared from CFSS
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Looking for new vendor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom is very easy of use for employees' self-service of benefit selection. Employees are able to retrieve paystub and historical tax documents.

Cons

Customer service and issue resolution has been extremely disappointing. File feeds were corrupted and took about 5 months to fix.

  Response: Lanie, Paycom

Date: July 2017

July 2017

 

We’re committed to our clients’ success and want to ensure they receive the support they need. We appreciate that we’ve been able to connect with your organization to work through any challenges they may be experiencing.

Please let me know if you have any questions. Thank you.

 
 
 
Showing 1-20 of 57

Lauren from The Gabriella Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

PayCom was an excellent payroll upgrade for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is very easy to navigate. Our management staff and our employees have been very satisfied overall.

Pros

For our non-profit organization, this was a big upgrade from our previous system. I have found the system to be extremely easy to navigate when reviewing and approving hours and managing the information of employees I supervise, as well as with managing my own time off requests and paycheck information.

Cons

When requesting time off the system doesn't always seem to give an accurate estimate of the time that will be available by the requested date. I have had to manually total my own accrued time, and that of employees, to figure out if the vacation request is appropriate.

Review Source: Capterra
 

Cynthia from Sunny Glen Children's Home

December 2017

December 2017

Paycom has been great! It is a real time-saver!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very hard for me to say what I like the MOST about this software. We went from 27 total employees to 62 in a matter of about 6 weeks. As a one-person payroll/HR department, Paycom helped to make my life so much easier. Paycom does so much for me.
1. My dedicated specialist is very patient. He is always helpful and knowledgeable.
2. We are able to assign and track our employees' training here.
3. We are able to store all of our employees' documents within the system.
Having Paycom has been a huge help to me. I highly recommend that you try it!

Cons

The thing that I like the least is trying to decipher the reporting process. Some of the reports are easy for me to figure out and some are harder to try and decide how to get the information that you want.

Review Source: Capterra

  Response: Paycom, Paycom

Date: December 2017

December 2017

 

Cynthia, thank you for the review! We're really happy to hear that Paycom helps you do more. Please connect with your Paycom specialist for any questions you may have about reporting. We're here to help.

 

Tom from Real Estate

December 2017

December 2017

We just switched to Paycom and are liking all the features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The feature and functionality really solidified this as a great software. You can use the app, go on the website, or use a kiosk to access Paycom from anywhere.

Cons

The interface and vocabulary the app uses is a little confusing, but it just takes some warming up to.

Review Source: Capterra

  Response: Paycom, Paycom

Date: December 2017

December 2017

 

Tom, Thank you for your review! We're happy to have you on board. If you have any questions about vocabulary or otherwise, please reach out to us. Your Paycom specialist is a great resource that is there to support you.

 

Morgan from Hannover Re
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

System still needs a ton of design upgrades to match competitor's offerings/meet business needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ESS Dashboard/Tiles and notification menu.
Ability to send automated "no thank you letters" to rejected interview candidates
Test sample paychecks
Total comp letters
Dynamic Benefits / Open Enrollment Process



Cons

No historical reporting
No option for change reports to pull one or two field items and does not show effective dates
System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation
Phantom period in Time Off Module
Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted.
Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data)
Can't hide unfilled/unused custom fields
Performance Review Module not very dynamic/customizable
Survey function not very dynamic/customizable (no logic)
No Job Description function/Module
401k changes wont feed to our external vendor
Too many individual steps to accomplish one task (i.e. build a check list)

In general, the system is not as user friendly / customizable / dynamic as it was sold to us as.



Review Source: Capterra
 

Simmy from JCC - JEWISH COMMUNITY CENTER

November 2017

November 2017

I have only used paycom on line, however my co-workers use it via machine to check in daily

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The paycom software has many features and functions that allow you to move thru the system and search past pay stubs, benefits, medical/dental information.

Cons

Viewing time requests off either for vacation, sick, general holiday etc.. in paycom is not easy to read.

Review Source: Capterra

  Response: Paycom, Paycom

Date: November 2017

November 2017

 

We appreciate the feedback and would like to hear more from you regarding what you would like to see from the system. You can reach out to your Paycom specialist and we are happy to have someone reach out to you.

 

Laine from Child & Family Resources
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Paycom's online platform for payroll review and time management is convenient and easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paycom's online platform is very easy to use and quick to navigate through. Would recommend it to others.

Review Source: Capterra

  Response: Paycom, Paycom

Date: October 2017

October 2017

 

Thank you for your review! Please let us know if there is anything we can assist you with.

 

Nadia from Blendtec
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Answers all our needs; enduser, so I'm not sure what the cost was

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot of information is readily available for the users. Most HR questions that we would ask are easy to find. Also, they provide training videos to help you learn how to navigate and you can watch at your own convenience. You can also review them at any time, which is nice.

Pros

It seems fairly robust compared to our previous HR and Payroll software (but I'm not in HR so they might have more insight than I do). It's pretty easy to navigate. It puts a lot of information in the enduser's hands so they don't have to bug HR for all the info constantly.

Cons

I've used as both an enduser (for just my own info) and as a lead where I had people that reported to me. As a lead, it's annoying to navigate from one person to the next on my team if they fell under different pay brackets. It felt like a lot of jumping back and forth instead of smooth transitions.

Review Source: Capterra

  Response: Paycom, Paycom

Date: October 2017

October 2017

 

Thank you for your review and feedback. Please feel free to have your HR team reach out to your Paycom specialist regarding your feedback. We appreciate any feedback and ideas we receive from our clients and users.

 

Christina from YMCA of Greater St. Petersburg
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Paycom has been a lifesaver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paycom is much easier to use than other HR software I have used and the Paycom team always keeps our HR/Payroll department in the know on important changes and enhancements. They send out monthly product updates that truly do make life easier! They don't leave you wondering what happened, they are great with communicating when something will change. They always take into consideration when clients recommend system enhancements. Paycom is ever evolving for the better!

Cons

The only thing I would like to see changed about the Paycom system, is an easier way to track employee changes by a specific time period. A previous HR software I used created different "versions" of an employees profile based on when their employee status, job title, pay rate, or other major changed occurred rather than feeling like you are "overwriting" history (even though you can pull an audit report, I just wish there was a more convenient way to view the changes).

Review Source: Capterra

  Response: Paycom, Paycom

Date: October 2017

October 2017

 

Christina,

Thank you for the review and feedback. We will share it with our product team and have a member of the team reach out to you.

 

robert from Financial
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Paycom is professional and experienced and has incredibly fast response times.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

record keeping and tax preparation, and the garnishment system is great as well

Pros

The software is very functional and easy to understand. It seamlessly goes from function to function and is great for internal records and bookkeeping

Cons

The software does a lot of things we don't need but understandably many businesses do. For us it is easy to navigate but as the functionality grows we may need to get more equipped with its features and use. The Con is more of us problem and not Paycom.

Review Source: Capterra

  Response: Paycom, Paycom

Date: October 2017

October 2017

 

Robert, thank you for the review! We're happy to help you with any of the new functionality. Please sure to reach out to your Paycom specialist with any questions you may have. They are there to partner with you for success.

 

Christina from YMCA of Greater St. Petersburg
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Pleasant with minor inconveniences in functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the simplicity and ability to customize a lot of the fields. I like that Paycom does monthly enhancements to keep things evolving as needs change and changes are recommended by companies that use their product.

Cons

It's almost too simple. It's a pro and a con. I don't like that you can't easily view the history of an employees profile at any given point in time. You can view the change history, but I wish there was a way to create new "pages" of an employees profile that would keep all of the history (pay, job titles, ect) in one place at any given point in time. Our previous payroll company did this. Also tracking trainings is a bit difficult (non-Paycom system trainings).

Review Source: Capterra

  Response: Paycom, Paycom

Date: September 2017

September 2017

 

Thank you for the review and feedback. We will be sure to share it with the product team. Please let us know if we can assist you in anyway.

 

Lorraine from YMCA of Greater St. Petersburg
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Paycom software is very easy to use. Our company uses it for reviewing our applicants and resumes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Myself and my company hire and screen our applications through Paycom and Applicant Pro. This software is easy to navigate.

Pros

The resumes can be downloaded via desktop and smartphone, in case you're away from the office. The site/software keeps an automatic record of search history for convenience.

Review Source: Capterra

  Response: Paycom, Paycom

Date: September 2017

September 2017

 

Thank you for the review. We appreciate your partnership. Please let us know if we can assist you with anything.

 

Alexa from Person Centered Care Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

The software has helped us improve how we communicate, share information, and reach our employees.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is very easy to use and they are always providing updates to improve and further simplify the user-experience. Customer Service has been an issue we've had in the past, but this has since been addressed, as we were recently provided with a representative who is more hands-on and attentive to our very specific needs.

Pros

The software/website is very easy to use and they are always providing updates to improve and further simplify the user-experience. For a nonprofit organization like ours, the range of capabilities they provide is limitless, allowing us to generate detailed reports, create basic and intensive staff development trainings, implement mileage reimbursement reports, manage information on health benefits, and so much more.

Review Source: Capterra

  Response: Paycom, Paycom

Date: September 2017

September 2017

 

Thank you for the review! We're happy to partner with you. Please let your Paycom specialist know if you need anything.

 

Michael from Goddard Riverside Community Center

September 2017

September 2017

The features and functionality are great! The cloud-based software is very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It keeps detailed records of payroll information as well as benefits. Our HR department has the capability to upload important documents that all employees can have access to.

Cons

When logged in, the program does not select today's date as the default date for when punching in working hours.

Review Source: Capterra

  Response: Paycom, Paycom

Date: September 2017

September 2017

 

Thank you for your review! We'll share your feedback with our product team. Please be sure to reach out to your Paycom specialist if you need any assistance.

 

Jeffrey from TokenEx
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Paycom offers a best in class human resources platform that improves efficiency, accuracy, documenta

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payroll, employee management and efficiencies. Remote onboarding process and documentation management has been a great benefit.

Pros

Payroll, employee management and efficiencies. Remote onboarding process and documentation management has been a great benefit.

Cons

There have been some problems with accounting system integration and user interface, but overall the experience has been very positive.

Review Source: Capterra

  Response: Paycom, Paycom

Date: September 2017

September 2017

 

Thank you for your review! Please be sure to reach out to your Paycom specialist if you need any assistance. We're here for you.

 

David from Heritage - The Integrated Resource
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Paycom has many options and is cost efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are pleased with the many options that Paycom offers. They are budget friendly in their billings and we are very happy with their customer service that goes above and beyond.

Cons

We would prefer that they offer legal advice options to smaller businesses relative to human resources.

Review Source: GetApp
 

Sara from Heritage Integrated
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great Service For A Great Value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For small businesses this software is very affordable.

Pros

Paycom software is easy to use on both the employer and employee side. We enjoy the flexible options which allows us to pick and choose which programs our company will use, and we only have to pay for what we utilize. The customer service support is a great team of courteous people who truly care.

Cons

Paycom has great training videos that go over the software in depth. For quick reference it would be helpful if they incorporated some shorter, topic specific tutorials.

Review Source: Capterra

  Response: Paycom, Paycom

Date: August 2017

August 2017

 

Sara, thank you for the review! We'll have someone reach out to you about your ideas for the training videos. We appreciate the feedback!

 

Angela from Cheek & Falcone, PLLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Our company has used the Paycom payroll system for 12 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, cost effective and they insure timely remittance of our payroll tax obligations to the correct agencies.
Our payroll specialist has changed several times throughout the time we've been with Paycom. It hasn't caused a problem, just a matter of getting used to working with someone new.

Pros

Paycom's assistance with the payroll process has been invaluable. The system is user friendly and makes it easy to add employees or make changes throughout the year. Paycom streamlines the payroll process and handles our tax rates, tax filings, accruals, and W2's. Processing our payroll takes only minutes and there is always a payroll specialist available to answer questions, either by phone or email. Our payroll has always been processed in a timely and correct manner.

Review Source: Capterra

  Response: Paycom, Paycom

Date: August 2017

August 2017

 

Thank you for the review and your feedback! Please let us know if we can assist you with anything.

 


August 2017

August 2017

Superior technology for one of the hardest industries to develop software for...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

TokenEx was able to implement this solution in record time without challenge. This complete HCM solution has given our company visibility and the ability manage areas of our business that require attention and detail - and we can do it from anywhere. The value compared to other solutions is not even fair.

Cons

The on-boarding component should be automated, but I think they've got an online form for this now. Problem solved.

Review Source: GetApp
 

Amy from Jersey Mike's Subs

August 2017

August 2017

Very user friendly! Customer service is great! The staff is always kind, friendly and knowledgeable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use. There's always a rep available if you have any questions. The staff is great!

Cons

The set-up process, in the beginning, seemed like it was somewhat lengthy, but it's completely worth it!

Review Source: Capterra

  Response: Paycom, Paycom

Date: September 2017

September 2017

 

Thank you for the review! Please let us know if we can assist you with anything.

 

Emily from Our Family Services

August 2017

August 2017

PayCom is very user-friendly and has fantastic customer support. High functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PayCom is very user-friendly and offers coding flexibility that is key for non-profit fund accounting. I also think they have a very comprehensive and intuitive reporting suite. Paycom is easy to navigate. The customer support services is great. There is always someone there to help when you call in. They are patient in explaining the solution you need for your question. Paycom is continues to update and improve both the payroll and HR platforms.

Cons

We don't use it to track upcoming vacations or planned PTO. We have found that Paycom is unwieldy in this regard.

Review Source: Capterra

  Response: Paycom, Paycom

Date: August 2017

August 2017

 

Emily, Thank you for review! If you need any assistance regarding tracking PTO or time-off requests, please contact your Paycom specialist. We're happy to assist!