Paycom
About Paycom

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Most Helpful Reviews for Paycom
1 - 5 of 802 Reviews
Beth
11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed April 2021
Centralizing HR
Ricky
Verified reviewer
Information Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Human resource management simplified
Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide
PROSPerformance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.
CONSWe've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software.
Vendor Response
Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.
Replied September 2018
Eddy
Automotive, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
5
Reviewed October 2023
A complete emplyer-employe tool
As general user i find it usefull to keep tabs on everythin time related it just needs to fix a bit of the way the app is strucutred even more for older people besides that it is a complet tool
PROSIt provides access to clock in-out. Timesheet management PTO request Even courses to improve your team capabilities.
CONSIt can get a bit complicated to travel the application, I assist with it and finding the righ options gets a bit confusing since a lot of menus sound like the provide the same functionalities. the courses even if you complete them sometims it does not provide with the checkmark and you have to take it again.
Vendor Response
We appreciate your feedback, Eddy. It's great to hear about the specific features that have benefited your work life! Thank you for the positive review!
Replied November 2023
Shamika
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2023
Go Through a Staffing Agency Instead!!
It can be more affordable compared to other software programs.
CONSOnce you get sold on the product and pay your fees the "consultant" disappears, then you're left to figure out this dense accounting system on your own. For extra fees you can get assitance. The software is not user friendly. I would not recommend Paycom. During the paperwork processing after payment I heard from the consultant often and was told he would my direct contact for assistance. Once my paperwork was complete I was switched to another consultant without notice. This consultant was only worried about rushing me to add more services (very abrupt and callous). After declining to add more fees to my monthly payments I was stuck to figure everything out on my own; if I wanted to do that I could have purchased a software WITHOUT a monthly subscription! The reason why I paid Paycom is to have the processing and management of payroll! I didn't receive that.
Reason for choosing Paycom
It was more affordable
Vendor Response
Shamika, client service is our top priority. We're disappointed to read your review as the experience you're describing does not align with Paycom's standard. Please reach out to our team at feedback@paycomonline.com so we can learn more about your experience.
Replied October 2023
Alan
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Paycom simplifies payroll processes for our company
Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through Paycom software. It's making us evolve, but in a positive direction.
PROSYour sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same.
CONSSince our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used Paycom. I was completely unfamiliar with the Betti component.
Reasons for switching to Paycom
Numerous configurations are accessible within the system. They deliver exactly what they say they will. It's both good and horrible in exactly the ways the salesperson described. Strong team of implementers, too.
Vendor Response
We are happy to hear that Paycom's software has been instrumental in your organization's growth. Our team is committed to providing solutions that meet your specific needs and we appreciate your trust in us.
Replied August 2023