--- title: "Paycom Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Paycom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Paycom is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/paycom-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Paycom](https://www.softwareadvice.com/hr/paycom-profile/) / Paycom Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/paycom-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/paycom-profile/alternatives/) # Paycom User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 1,400 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 843 reviews (60%) - 4 stars: 369 reviews (26%) - 3 stars: 122 reviews (9%) - 2 stars: 34 reviews (2%) - 1 star: 32 reviews (2%) ### Most mentioned pros - All-in-One Platform: The integration of payroll, benefits administration, and HR functions into a single system streamlines processes and minimizes the need for multiple systems or manual reconciliation. - Paycom has significantly streamlined our payroll and HR processes by bringing payroll, onboarding, timekeeping, benefits, and employee self-service into one platform. - The platform is user-friendly for everyday tasks, offers a wide range of HR and payroll functionality, and helps improve efficiency by keeping everything in one place. Although there are some administrative processes that can be more complex than necessary, it's a dependable system that meets most of our organization's needs well. ### Most mentioned cons - The lack of ability to make adjustments to pay statements is also a problem; you can't update certain pay rates, which causes too many work-arounds. - System setup issues, integration challenges with other programs, and employees not fully utilizing the app can create additional work for HR and managers. - Information inputted in PAFs don't streamline directly to other fields such as accruals or labor allocations. Or certification management doesn't update on a certain employee field. ## Paycom customer reviews Showing reviews 1-25 of 1,400 (page 1). ### Efficient and Friendly Platform - Overall rating: 4/5 - Reviewer: Sophie C. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Paycom has been very positive. It is user-friendly, efficient, and simplifies payroll and HR processes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Paycom is user-friendly, efficient, and streamlines payroll and HR processes in one convenient platform #### Cons Not so great start when we transitioned, after our account was finally set up right it was ok. Not so great customer service response. #### Reasons for choosing Paycom Cost, we have sister properties and got a discount to add all. #### Reasons for switching to Paycom Cost, we have sister properties and got a discount to add all. #### Vendor response Thank you for sharing your experience, Sophie! We're pleased to hear Paycom has helped streamline your payroll and HR processes with a user-friendly experience. We also appreciate your feedback and encourage you to connect with your dedicated specialist to help optimize the platform and ensure it continues to meet your organization's needs. Replied September 2026 --- ### Assistant to the Business Administrator - Overall rating: 5/5 - Reviewer: Karen H. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel making the move to PayCom was the best decision that we made in providing the best payroll system for not just myself but all the employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is none better, the ease of use of the system is helpful to those who have to process, the team collaboration is tops, and communication is always open and helpful, the value for money is none better. Best decision that was made in going to paycom. #### Cons I wish some of the changes made were left alone, however, I know that stream lining is better, you just get use to a certain way and are happy not to change #### Reasons for switching to Paycom PayCom system came highly recommended to our B.A. and we looked into and it was a good fit. #### Vendor response It's great to hear that making the switch to Paycom has been such a positive experience for your organization, Karen! Thank you for recognizing your dedicated specialist, ease of use and collaborative approach, and we appreciate your feedback as we continue innovate for our clients.  Replied August 2026 --- ### Great employee management system - Overall rating: 5/5 - Reviewer: Alyssa G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience and great software that allows you to access all employee benefits in one place and the customer service is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use in the system and mobile phone compatible. The Paycom app is very easy to use and navigate. #### Cons Still some glitches with location mainly on non-iphone devices. Sometimes harder to login when switching from mobile to desktop. #### Vendor response Thank you for sharing your experience, Alyssa! We’re glad to hear Paycom makes it easy to manage employee information and benefits in one place, with a mobile‑friendly experience that supports teams wherever they work. Delivering intuitive software alongside reliable, responsive service is exactly what we strive for. Replied March 2026 --- ### Several Options Available but the base features are gold - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been Paycom customers for about 10 years and it can feel like it's a lot to learn but overall it has been a very positive partnership for us because it is able to merge the HR and payroll features nicely. Overall a 9 out of 10 for our experience and they've always had professional and friendly service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Paycom has a system that you can house all of the HRIS documents things like applications integrated in from indeed postings, onboarding online, checks and balances, employees able to update their own information with backup attached for approval. #### Cons Paycom is in the process of updating their look from a computer program look and feel to more app based feel, so things are changing. AI is being integrated and it's a learning system so it takes a while to find the right terminology for what you want to do. There are a lot of newer options that sound great but aren't always worth the cost. #### Reasons for switching to Paycom ADP could not keep up with the changes we needed for our business. #### Vendor response Thank you for your review and for partnering with Paycom over the past decade. We're pleased to hear that bringing HR and payroll together in a single software has continued to deliver value for your organization. Replied July 2026 --- ### Paycom Review - Overall rating: 5/5 - Reviewer: KIM S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Paycom is a comprehensive system with a lot of potential and many useful features. It can be especially beneficial for organizations that want to manage payroll, HR, timekeeping, benefits, and employee information within one platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Paycom is that it offers many important payroll and HR functions within one system. The ability to manage payroll, employee information, timekeeping, accruals, benefits, and reporting in one platform can be very beneficial. I also appreciate the employee self-service features, which allow employees to access their own information, pay stubs, time-off balances, and other employment-related information without having to contact payroll or HR for every question. Paycom is a powerful system with many capabilities, and when everything is set up correctly, it can be an effective tool for managing payroll and HR responsibilities. Our Paycom Specialist are always willing to help and are responsive when I have questions or concerns. They make an effort to get back to me in a timely manner and assist us in finding answers or resolving issues. Having a dedicated specialist who is available and willing to help has been a positive part of our experience with Paycom. #### Cons What I like least about Paycom is that some processes can be difficult to figure out, especially when changes need to be made to existing setups. There are times when a simple change can require multiple steps or assistance from customer support. Additionally, reporting and general ledger setup can be challenging, and it would be helpful if the system provided clearer explanations and easier ways to identify and correct issues. The overall cost can become expensive, especially as additional products and services are added. It is important to regularly review which products are being used and whether they are providing enough value to justify the cost. We would like to see greater transparency and flexibility regarding pricing and the ability to better evaluate which services are necessary for our organization. #### Reasons for switching to Paycom To have the employees put in their time. No more timecards #### Vendor response Thank you for sharing your experience, Kim! We're glad Paycom's single software has helped bring payroll, HR, timekeeping, benefits and employee information together in one place while empowering employees through Employee Self-Service®. We also appreciate your recognition of our dedicated support model and the value your specialist has provided in helping your organization get the most out of the platform. Replied September 2026 --- ### More Than Payroll: A User-Friendly HR Platform with Hands-On Support - Overall rating: 5/5 - Reviewer: Kimberly A. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Paycom has been very positive. The platform has allowed us to bring many of our HR processes together in one system while giving employees greater ownership and visibility of their information. From an HR perspective, having an integrated system for payroll, benefits, time and attendance, training, performance management, and other employee processes has helped us operate more efficiently. One of the biggest differentiators has been the level of hands-on service, training, and continued education provided to administrators. As Paycom introduces new products and enhancements, we are given opportunities to learn how to use those tools and incorporate them into our processes. Like any comprehensive HRIS, there is always room for continued improvement in simplicity, flexibility, and customization. However, Paycom has continued to evolve, and we have found the platform to be user-friendly, dependable, and a valuable resource for both our HR team and our employees. Overall, Paycom has been more than just a payroll system for us. It has become an important part of how we manage and support our workforce. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Paycom is the hands-on service and support, along with the platform’s commitment to continually educating and training administrators as new products and features are introduced. Rather than simply rolling out new functionality, Paycom provides resources and guidance that help administrators understand how to use the tools effectively. The platform is also user-friendly for both administrators and employees, which helps drive adoption and reduces the amount of day-to-day assistance HR has to provide. I especially appreciate Paycom’s employee-driven approach to data, which gives employees greater visibility into and ownership of their personal information, timecards, benefits, documents, and other employment-related information. Overall, Paycom has helped us create a more streamlined and self-service HR experience while still providing the hands-on support, training, and education our administrative team needs. The combination of technology, employee ownership of data, and ongoing customer support has been one of the biggest strengths for us. #### Cons One area that can be challenging with Paycom is that, because the system is so comprehensive, some processes can feel more complex than they need to be. There are times when completing what seems like a simple administrative task requires multiple steps or navigating through several areas of the system. (scheduling) Additionally, while Paycom regularly introduces new products, enhancements, and features, keeping up with all of the available functionality can sometimes be overwhelming. It takes a commitment from administrators to stay engaged with training and education to ensure we are taking full advantage of the system. #### Reasons for switching to Paycom Had a very aniquated platform and package. I came from an org that used Paycome and knew better was out there. #### Vendor response Your perspective highlights something that's incredibly important to us: combining innovative technology with ongoing support. We're honored that Paycom has become a valuable resource for both your HR team and employees, helping streamline processes while empowering employees with greater ownership of their information. Thank you for your 5-star review, Kimberly! Replied August 2026 --- ### Long term Client - Overall rating: 5/5 - Reviewer: Terri C. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. We have been with them since 2013, and it has been a very good overall experience. I like that I can call if I have quesitons and someone is always there to assist. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is user-friendly. It was easy to learn to use the system and it easy to navigate through to update information. #### Cons Probably the reports. Sometimes, the pre-formatted reports don't have exactly what I need, and it can take some time to create the report with the information I do need. #### Reasons for switching to Paycom They made large mistakes that could not be overlooked. #### Vendor response Thank you for being a longstanding client and for sharing your experience, Terri! We're glad Paycom's ease of use and responsive, world-class support has continued to make a positive impact, and we appreciate your trust over the years. Replied August 2026 --- ### PAYCOM REVIEW - Overall rating: 4/5 - Reviewer: EMILY P. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BEEN WITH PAYCOM FOR OVER TWO YEARS AND NOT A LOT OF ISSUES. WENT THROUGH A FEW PAYCOM SPECIALISTS BUT OUR CURRENT ONE IS GREAT. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros EASY PLATFORM TO USE, GOOD CUSTOMER SERVICE, SPEED IS GOOD AND INTEGRATION IS GOOD AS WELL. FORMATTING IS EASY TO READ. #### Cons COMMUNICATION CAN BE IMPROVED. RESPONSE TIME TO QUESTIONS CAN BE IMPROVED. ANSWERING QUESTIONS WITH QUESTIONS IS NOT HELPFUL. #### Reasons for choosing Paycom APPLICATION WAS EASIER TO USE. WAS MORE COST EFFECTIVE #### Reasons for switching to Paycom NOT GREAT FOR WHAT WE WERE USING IT FOR. #### Vendor response After more than two years as a client, it's great to hear Paycom continues to be a reliable solution for your team. We're especially pleased that Paycom's ease of use and your dedicated specialist continue to create a positive experience. Thank you for your partnership, Emily! Replied August 2026 --- ### Thank you Paycom - Overall rating: 5/5 - Reviewer: Tina S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Literally a silent partner that helps all aspects of our businesss! Whether it is with normal routine day to day business or a new and unique scenario, we know we have support!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thanks for making tasks like PTO, benefits and payroll easier and more efficient. Not only HR, but employees and managers are more engaged and knowledgeable. #### Cons Wish we had switched sooner!! Our years with other providers were “fine” but paycom took us to the next level. #### Reasons for choosing Paycom The sales team was incredible. They really tried to understand our business and its needs. #### Reasons for switching to Paycom We were just another number not a true partner. We didn’t know what we didn’t know until paycom came along. #### Vendor response Tina, thank you for the thoughtful review! It's great to hear Paycom is helping simplify day-to-day processes while giving employees, managers and HR teams more confidence and visibility. We appreciate the opportunity to partner with your organization. Replied September 2026 --- ### Paycom has been a huge help in simplifying our HR processes! - Overall rating: 5/5 - Reviewer: Rex V. - Verified reviewer: Yes - Industry: Events Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with several HRIS and payroll providers throughout my career, and I can confidently say that Paycom is one of the most functional and user-friendly HRIS platforms I have used. As a Benefits Administrator, Paycom has significantly reduced the amount of manual work involved in managing employee data and HR processes. It has been especially helpful with ACA reporting, FMLA administration, payroll, benefits administration, employee communications, surveys, and many other day-to-day HR functions. What I really appreciate about Paycom is the number of tools and features available within the platform. The more you learn and explore the system, the more you discover what it can do. There are so many functionalities that have helped us automate processes, reduce manual reviews, and make managing employee information much more efficient. Paycom has made a significant difference in my day-to-day work, and I would definitely recommend it to other HR and Benefits professionals looking for a comprehensive and user-friendly HRIS solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has been especially helpful with ACA reporting, FMLA administration, payroll, benefits administration, employee communications, surveys, and many other day-to-day HR functions. #### Cons There are so many functionalities and require to spend time to learn however it have helped us automate processes, reduce manual reviews, and make managing employee information much more efficient. #### Vendor response Thank you for sharing your experience, Rex! We're thrilled to hear Paycom has helped streamline your HR processes, reduce manual work, and support everything from payroll and benefits administration to workforce management more efficiently. Replied September 2026 --- ### Powerful Solution for Complex HR & Payroll - Overall rating: 5/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had a great experience with Paycom. The platform has streamlined our HR and compliance processes, saving our team a significant amount of time while improving accuracy across the board. One of the biggest benefits has been payroll reporting. Our organization has a complex payroll structure where a single employee's compensation may be allocated across as many as five different departments for general ledger purposes. Paycom's ability to automatically generate accurate journal entries has dramatically reduced manual work and virtually eliminated reporting errors that were common with our previous process. The implementation and ongoing support have also been outstanding. Whenever we've had questions, the Paycom team has been responsive, knowledgeable, and genuinely invested in helping us succeed. As we've continued building out our HR processes, Paycom has provided the tools we need to stay organized, compliant, and efficient. It's been a valuable investment for our organization, and I would confidently recommend Paycom to others looking to simplify HR and payroll management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support, streamlined HR and compliance workflows, automated payroll and GL reporting, and significant time savings through reduced manual processes. #### Cons The system is very robust, so there can be a learning curve during implementation. Once everything is configured, though, it's much easier to manage. #### Reasons for choosing Paycom Responsiveness of the sales team and presentation of the product. #### Vendor response Thank you for sharing your experience, Jessica! We're thrilled Paycom’s comprehensive reporting features, automated HR workflows and dedicated support have helped streamline complex processes, improve accuracy and save your organization valuable time. Replied July 2026 --- ### Like a Part-Time Employee - Overall rating: 4/5 - Reviewer: Andrea M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been with Paycom since 2019 and when tempted to change have always stayed. It's a robust product that is easy to use. We are overall very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros All modules work similarly Continuing to update and upgrade their system Easy to use Love how their data all feeds to itself, especially with the PAF feature #### Cons It has gotten better, but historically, customer service. They recently changed their structure for this, and it is much better. #### Reasons for choosing Paycom Ease of use, not everything was an integration, security, and look #### Vendor response We're grateful for your continued partnership and appreciate you taking the time to share your feedback, Andrea! It's great to hear that our HR and payroll software has created a seamless experience across modules, ongoing enhancements and integrated workflows have continued to support your team over the years. We also value your comments about recent innovations to our interface are pleased they're making a positive impact. Replied August 2026 --- ### Status Update- 6 months in - Overall rating: 5/5 - Reviewer: Pamela M. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience overall has been great. I knew that it would benefit us extremely by switching payroll providers, and I really loved Paycom's system all the way around. I love dealing with our implementation teams, our rep currently, and everything it can do! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We dealt with Paycom (in conversation) for almost a year and a half before we finally pulled the trigger. We've been with Paycom for 6 months now. It is very easy to use, has definitely saved HR time and money in getting the employees and managers to do more themselves. Customer support at Paycom is awesome and the rep we were assigned during the transition to full care, has been amazing (thanks [sensitive content hidden])- very knowledgeable. As we were dealing with different teams for our benefits- Open Enrollment, and our 401(k) provider, the team collaboration was also great. The system, for the most part, can do what we want and need it to do, and do it well. We also don't just use Paycom as a payroll provider, we utilize their ATS as well. #### Cons There are only 4 negative things I can say about Paycom. First was what we thought we were getting and what we got (or rather, what was going to cost us extra) because it wasn't in the contract. I realize a sale is important but be honest and don't let your clients find out the hard way that something is missing. This was somewhat frustrating, but Paycom was willing to work with us on this. Secondly, our sales rep was not as on top of punch out items as we'd have liked, so we had to keep track of outstanding items and stay on top continuously to see things through to completion. The last was you need to make sure that whoever is handling the transition from one system to another at your company, knows what they're doing and what questions to ask (don't assume anything) and do a full and complete back up of what was in your old system, as they don't do that for you at Paycom. The ATS could use a little tweaking. It's been easy to use, but we're still working out some bugs. #### Reasons for choosing Paycom The salespeople we were dealing appeared to be invested in us (we dealt with them for a year and a half before finally pulling the trigger). Loved the system and all the facets we could use. #### Vendor response Pamela, thank you for your 5-star review! We're glad Paycom is helping your organization save time while empowering employees and managers through self-service tools. We appreciate your feedback regarding implementation expectations, project coordination and applicant tracking, and we're pleased to hear our teams have been valuable partners throughout your transition Replied August 2026 --- ### Bad time to ask for a review - Overall rating: 1/5 - Reviewer: Ruth C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not a good one. The implementation just goes too fast and things are missed. There was no check list of things to go over so we are a year and a half in and still finding out things we should have known from the beginning. There needs to be a checklist to go over with clients on every piece. Other companies have long implementations because they are more thorough. I also don't feel that this system is built for a manufacturing environment. We are a 24/7 operation and there is just too many things that we have to review and watch because the system can't handle it on a timecard level. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros There really is not a lot at the moment that I can think of that I like most. There have just been too many issues overall. We have too many fresh issues at the moment. #### Cons Scheduling is not tied to the timecards correctly, which causes issues with having an attendance policy in place. The lack of ability to make adjustments to pay statements is also a problem; you can't update certain pay rates, which causes too many work-arounds. The ability to have different pay codes tax at different rates on the same pay statement. I feel this is a way to make more money by processing more checks. The lack of ability for the system to calculate historical adjustments and process retro pay accordingly. The cost has been much higher than anticipated as we have spent a lot of time going backwards and fixing things. The EDI files are not what we were told they would be. They are very manual on your end, which has caused issues with Benefits and 401(k). Do not like that changes are done to the system without client input. You should get with the end-user. I don't like that we have to pay for a test system. Also don't like that every little thing is an extra cost; benefit help for open enrollment, 401(k) file feeds (which we were told could be handled and couldn't). The timeclocks are not intuitive enough, which causes problems for hourly employees punching in and out. #### Reasons for switching to Paycom We were moving to a multi-EIN company, and they could not accommodate it with the version we were on. #### Vendor response Thank you for sharing your feedback. We welcome the opportunity to learn more about your experience. Please reach out to feedback@paycomonline.com if you'd like to provide additional details. Replied July 2026 --- ### HR Generalist/Payroll - Overall rating: 4/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, working with Paycom has been positive. I credit most of that to our implementation with [sensitive content hidden] and our service rep,[sensitive content hidden]. [sensitive content hidden] is always quick to answer any questions and communicate back with us if he doesn't know the answer. Although, it's not often that he doesn't know the answer right away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] is an amazing service rep. He is very knowledgeable and responsive. Most of the site is user friendly and easy to navigate. #### Cons The talent and position management parts i think are the ones that need to be updated most. They are a little clunky to use. Mainly the position management part can be frustrating since it doesn't seem to pass information through it. Such as if a director or manager leaves having to reassign all of their employees to report to someone else. *Also need more Paycom swag and merch. #### Reasons for switching to Paycom Because ADP was absolutely awful. Customer support was terrible. #### Vendor response Amy, thank you for sharing how Paycom’s user-friendly platform and dedicated service model have shown meaningful improvement from your previous provider. We appreciate your feedback and encourage you to share additional thoughts with your dedicated specialist. Replied July 2026 --- ### Payroll Specilist - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Paycom has been a valuable tool for managing payroll and workforce administration. The platform is user-friendly, and features like timesheets, PTO requests, and payroll access have made the overall experience smooth and convenient. While there is room for minor improvements, it has been a dependable solution overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Paycom has made payroll and time tracking very easy and efficient. The platform is user-friendly, and I appreciate being able to manage timesheets, time-off requests, and payroll information all in one place. #### Cons The mobile app could be more intuitive, and some features require multiple clicks to complete simple tasks. A more streamlined navigation experience would make it even better. #### Reasons for switching to Paycom We found ADP Workforce Now’s user interface to be a bit dated and clunky for both administrators and employees. We switched to PayCom to provide a more modern, intuitive, and mobile-friendly self-service experience for our team. #### Vendor response Thank you for sharing your experience with Paycom! Providing employees with an intuitive self-service experience is a key part of what Paycom is designed to do. Many users also find IWant™ helpful for quickly locating information and completing tasks, helping reduce clicks and simplify navigation. We encourage you to share any additional feedback with your dedicated specialist, as they are committed to helping you get the most out of our software. Replied July 2026 --- ### Automation at its best - Overall rating: 5/5 - Reviewer: MARIA C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am happy with Paycom. When we do have an issue, I get support from our rep, so I don't typically wait long for a resolution. and we have no intention of switching to a different platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use - Paycom has streamlined many of our processes and has kept our HR staff overhead to a minimum #### Cons I dislike how the periodic updates can mess up your system. These updates get applied site wide whether you wanted the change or not and sometimes, I struggle to see the value in some of these changes. I also think they should be better prepared on the "new change" and how it will affect your system. Its not usually found until an employee complains about not being able to see something or do something they used to be able to do. After that Paycom always has a work around but its frustrating that it takes an employee to find the error before it can be fixed. I wish Paycom was more intuitive on how that new update affects MY system. And maybe that is on the specific rep to be on top of those things, but whatever the case, that's the one CON, I have. #### Reasons for choosing Paycom lower front end cost, if I remember correctly #### Vendor response Thank you for sharing your experience, Maria! We're thrilled to hear that Paycom has helped streamline processes, reduce HR administrative overhead and provide the responsive support your team needs when questions arise. It's especially rewarding to know that the platform has delivered value over the years and that your dedicated specialist continues to be a trusted resource whenever assistance is needed. Replied July 2026 --- ### Best HR Decision I've Made - Overall rating: 5/5 - Reviewer: Tricia B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great pricing, great product and awesome team! From Sales, to Implentation to Training, to Going Live. It has been the best change for our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company switched from a different payroll system. I have worked with HRIS systems my entire career, including the 3 letter big name and similar systems and this by far is my favorite. #### Cons A bit of a learning curve, but the interface is pretty self explanatory. Any questions we have, we just reach out to our rep. #### Reasons for choosing Paycom Pricing and company needs. ADP will always be the more expensive one. Gusto wasn't big enough for us. #### Reasons for switching to Paycom Too expensive with a lot of bugs. Timesheets were in a silo and didn't always transfer correctly into payroll. #### Vendor response Thank you for your feedback! We're glad to hear Paycom has been a valuable HR solution for your organization and that you've experienced the impact of our automation capabilities firsthand. We appreciate you taking the time to share your experience and support. Replied July 2026 --- ### Honest Review - Overall rating: 4/5 - Reviewer: Nikki S. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been a tough road since our previous leadership did not want to setup Paycom correctly and we are now having a ton of issues. We are finally slowly getting the help we need to fix things and I think it will then be a great product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I'm glad we found out and used your benefit administrator. He was such a huge help! I also like that there isn't a lot of unnecessary pictures and decorations. #### Cons None can help me find a report to run after open enrollment for benefits, so I know which employees and or dependents need COBRA notices. Which is crazy since it is a requirement for all business to send them out. #### Reasons for choosing Paycom Price and the ability to create the platform we need in order for each employee to add allocations at the end of every pay period. #### Reasons for switching to Paycom They were no longer going to make add-ons for the version we were using. #### Vendor response Thank you for sharing your experience, Nikki! We're glad to hear your dedicated specialist has been such a valuable partner and that you're seeing increased value as your team continues to optimize our software. We appreciate your recognition of Paycom's clean, streamlined design and are excited to support your organization as you continue tailoring our software to meet your evolving needs. Replied July 2026 --- ### Top Notch Service - Overall rating: 5/5 - Reviewer: Tabitha P. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love working with Paycom and would recommend to anyone looking for a new platform. I have been a customer for 11 years and wouldn’t choose another service provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used many other payroll platforms and Paycom’s customer service is top notch! They are always available when I need them and are experienced enough to solve my issues quickly. #### Cons Building the performance reviews require multiple layers to get to the final product. If you have a complicated review, that are different for each position, the platform is not user friendly. #### Reasons for switching to Paycom Used Paycom in the past and knew how amazing the customer service was. #### Vendor response Thanks for your feedback, Tabitha. It’s great to hear that Paycom’s ease of use and dedicated support model have made such a strong impact over your 11 years with Paycom. We’re glad your dedicated specialist continues to deliver quick, knowledgeable support when you need it. Replied May 2026 --- ### Streamlined HR and Payroll with a Learning Curve - Overall rating: 5/5 - Reviewer: sohail a. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered y overall experience with Paycom was positive. It provided a centralized platform for payroll HR timekeeping, and employee management which made many routine tasks more efficient. While there was a learning curve with some features and reporting tools the system was reliable and helped streamline day to day HR and payroll processes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What stood out most about Paycom was having one connected system for payroll Have talent and time management. It reduces duplicate work, gives employees more ownership through self service tools and makes day to day people operations feel much more streamlined #### Cons The least enjoyable part was that the platform can feel complex at first Some features take time to learn and reporting or configuration changes may require extra support or training #### Vendor response Sohail, we're glad to hear Paycom has helped streamline your HR, payroll and time management processes while reducing administrative work through automation. We appreciate your feedback on reporting and onboarding and encourage you to continue partnering with your dedicated specialist to help maximize the value of the software. It's great to know Paycom is supporting your day-to-day operations and helping create more efficient workflows across your organization. Replied August 2026 --- ### Paycom helps us streamline! - Overall rating: 5/5 - Reviewer: Angie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. What I appreciate most is that Paycom continues to innovate. We've worked together on process improvements, automation opportunities, and new ways to make our hiring process more efficient. As our organization has grown, the platform has grown with us. As someone who works in Talent Acquisition every day, I value having a system that allows us to move candidates through the hiring process more efficiently while keeping everything organized in one place. The reporting capabilities have also given us valuable insights that help us make better recruiting decisions and continually improve our processes. A special thank you to our Paycom team for always being responsive, listening to our feedback, and partnering with us as we continue to enhance our recruiting and HR operations. Great technology is important, but having people who truly care about your success makes all the difference. Thank you, Paycom, for being a valued partner in helping us build a better employee experience at LUMA Residential. Here's to continued innovation and many more improvements ahead! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the best technology investments we've made at LUMA Residential has been our partnership with Paycom. Over the past several years, we've continued to evolve the way we use the platform, and it has become much more than just an HRIS. From recruiting and applicant tracking to onboarding, workflows, document management, reporting, and employee self-service, Paycom has helped us streamline processes and create a better experience for both our candidates and employees. #### Cons Can't think of any. They do have updates monthly but they will show them all to you and they are usually improvements! #### Vendor response We’re glad to hear Paycom has continued to innovate alongside your organization and support your growth over time. It’s great to know features like applicant tracking, reporting and workflow automations are helping improve efficiency and enhance your hiring process. Thank you for your thoughtful feedback and for being a valued partner! Replied July 2026 --- ### Good Customer Service. - Overall rating: 4/5 - Reviewer: Margaret N. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am comfortable navigating the system. There are always new things to learn. I appreciate the customer service. Many useful applications within the system that make my job easier. Job descriptions, running payroll, annual reviews, benefits, compliance, and onboarding are fairly easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support has been great. Our representative is kind and informative. Whenever I need guidance on issues I may have within the system there is always someone who responds in a timely manner. I also like the ease of using Paycom for payroll. #### Cons I get a little frustrated with updates to the system because it changes the location of some items I am accustomed to using. #### Vendor response Margaret, we're glad to hear Paycom's comprehensive tools, from payroll and onboarding to compliance and performance management, help make your day-to-day work easier. It's especially rewarding to know your dedicated specialist has provided timely, knowledgeable service.  Replied July 2026 --- ### Excellent Support and Continuous Improvement - Overall rating: 4/5 - Reviewer: Nataly L. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Paycom has been very positive. The platform is user-friendly, continually evolving, and backed by exceptional customer support. The combination of ongoing product improvements, responsive service, and a willingness to listen to customer feedback makes Paycom a valuable partner. Whenever questions or issues arise, we receive prompt assistance, and the available training resources make it easy for our team to learn and use the system effectively. We look forward to seeing how the platform continues to grow and meet our future needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Paycom is constantly improving and updating its platform, which shows their commitment to meeting customer needs. One of the biggest advantages is the level of support they provide. We have a dedicated Paycom representative who is always available to answer questions and help resolve issues quickly. Our organization requires a lot of customization, and Paycom is willing to work with us to find solutions whenever possible. Even when a request cannot be accommodated immediately, they listen to customer feedback and consider it for future enhancements. Their extensive training library is also a huge benefit, and if we cannot find what we need in the training materials, our representative is always willing to provide additional guidance. #### Cons There are still a few features and capabilities we would like to see added to the platform. Some of our unique business needs require workarounds, and additional customization options would be helpful. However, Paycom has been receptive to feedback and continues to evolve the system, so we are confident many of these needs may be addressed in future updates. #### Vendor response Thank you for sharing such thoughtful feedback, Nataly! We're glad to hear Paycom's ongoing product innovations, extensive training resources and dedicated service have helped support your team's success. It's especially rewarding to know that your specialist has been a trusted partner, providing guidance and working alongside your organization to find solutions that fit your unique needs while helping you get the most out of the platform. Replied July 2026 --- ### Far Superior System - Overall rating: 5/5 - Reviewer: Ona B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since working with the system, I have been extremely satisfied with the customer service. They are patient and knowledgeable. The iWant feature is incredibly helpful and truly helps you navigate anything you need to within the system. It not only can "take you there," it can provide tutorials as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is top-notch. I can always reach my rep or an available expert. The ease of use is far superior to many systems I have used in the past. We are rolling out the Performance review feature and are very excited to see it in action. #### Cons Sometimes setting up new modules can be challenging when toggling between training and the actual setup (e.g., performance management or access). That said, our rep has been incredibly knowledgeable and helpful throughout the entire process. #### Vendor response Thank you for your 5-star review, Ona! We're thrilled to hear that Paycom's intuitive design, world-class service and tools like IWant™ have helped make navigating our platform easier and more efficient. It's especially rewarding to know your dedicated specialist has been a trusted resource throughout implementation and as you expand into new features like Performance Management. Replied July 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/paycom-profile/reviews/?page=2) --- Paycom Reviews, Pros and Cons - 2026 Software Advice