--- title: "Paycom Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Paycom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Paycom is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/paycom-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Paycom](https://www.softwareadvice.com/hr/paycom-profile/) / Paycom Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/paycom-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/paycom-profile/alternatives/) # Paycom User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 1,392 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 836 reviews (60%) - 4 stars: 369 reviews (27%) - 3 stars: 122 reviews (9%) - 2 stars: 33 reviews (2%) - 1 star: 32 reviews (2%) ### Most mentioned pros - All-in-One Platform: The integration of payroll, benefits administration, and HR functions into a single system streamlines processes and minimizes the need for multiple systems or manual reconciliation. - The payroll system is dependable, and real‑time data updates allow me to confidently process payroll and run reports without needing to reconcile information across multiple systems. - I especially appreciate how employees can access their own information, submit requests, and make updates through the self-service feature, which saves our HR team a significant amount of time. ### Most mentioned cons - There only thing don't like about Paycom is the reports for Labor Allocation does not include the column with exact dollar amounts of the taxes paid by employer and total of all taxes paid for the labor expenses portion of job costing. - The only consistent complaint I've had is that scheduled reports deliver to the client inbox inside Paycom, and cannot be emailed as an attachment outside the platform. - The lack of ability to make adjustments to pay statements is also a problem; you can't update certain pay rates, which causes too many work-arounds. ## Paycom customer reviews Showing reviews 1-25 of 1,392 (page 1). ### Happy Client - Overall rating: 4/5 - Reviewer: Maia L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been good. Again, we had a rough introduction but once we got a solid team- shout out to Heather Stanbury, it went fine. Now that we are fully integrated, Ashly Carter has been extremely responsive and supportive. I appreciate that she calls me without request so that things can be resolved quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paycom is extrememly user friendly. As an HR leader, I have always wanted to have a HCM platform that provides payroll, HR, time tracking and talent management all in one platform; and Paycom does that. #### Cons The intergration process started off rocky. A couple of key players in our integration team left which put us behind. We then had to invest more time in getting our new team player up to speed and on track. #### Reasons for choosing Paycom We went with Paycom due to it's single Database and onboarding & certification tools. #### Reasons for switching to Paycom Financially it did not make sense. The Admin fees kept going up and the service and support we were given did not match the price point. #### Vendor response Maia, thank you for sharing how Paycom’s single database platform is helping streamline HR, payroll and talent management in one place. It’s especially rewarding to hear that your dedicated specialist has been a strong partner throughout your journey and continues to provide the responsive service your organization deserves. Thank you for trusting Paycom to support your team and your continued success. Replied July 2026 --- ### Paycom Survey - Overall rating: 4/5 - Reviewer: Lizzeth G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service is great.[sensitive content hidden] is our rep, and he is great at his job in assisting our team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that Paycom is very diverse. The things that you are able to do are endless. It takes time to understand how it works but once you know what to do, it's pretty amazing what the system can do. #### Cons Needs improvement on where the side bar scroll bars are when reviewing a list of employees. i have to scroll to the bottom to scroll to the side and then go back up to the top. #### Reasons for switching to Paycom Very limited on what it could do. customer service was not there. #### Vendor response Lizzeth, we're glad to hear you're finding value in Paycom's comprehensive features and capabilities. We also appreciate your recognition of your dedicated specialist and their commitment to providing responsive, personalized support. Thank you for sharing your feedback, and don't forget to take advantage of tools like IWant™, which can help you quickly find employee information. Replied August 2026 --- ### Great employee management system - Overall rating: 5/5 - Reviewer: Alyssa G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience and great software that allows you to access all employee benefits in one place and the customer service is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use in the system and mobile phone compatible. The Paycom app is very easy to use and navigate. #### Cons Still some glitches with location mainly on non-iphone devices. Sometimes harder to login when switching from mobile to desktop. #### Vendor response Thank you for sharing your experience, Alyssa! We’re glad to hear Paycom makes it easy to manage employee information and benefits in one place, with a mobile‑friendly experience that supports teams wherever they work. Delivering intuitive software alongside reliable, responsive service is exactly what we strive for. Replied March 2026 --- ### HR Director - Overall rating: 5/5 - Reviewer: KIM H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. One a scale of 1-10, I would give Paycom a score of a 9. That's pretty good considering there is no flawless system that exists. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We've been using Paycom for 10 years, and while you always have employees come and go, I love that we one person to go with our questions. Our specialist knows us and understands our needs. For the most part, I feel it is also rather user friendly, and it's all one system. You are not importing from or exporting materials to other systems. #### Cons The onboarding process was not ideal but implementing any new system to not perfect. Our business is fund driven and that created some issues as well. #### Reasons for switching to Paycom Paycor had several different pieces they were using to try to do the one single source product that Paycom has. Plus you had to work with 4 people to implement the product - it was a nightmare. #### Vendor response Thank you for sharing your experience and for partnering with Paycom for the past 10 years, Kim! We're thrilled to hear that having a dedicated specialist who understands your organization, along with the convenience of a true single software, has helped support your team over the years. It's especially rewarding to know Paycom has delivered the ease of use, consistency and personalized service that continues to make a difference for your organization. Replied July 2026 --- ### Paycom Has Transformed the Way We Manage HR - Overall rating: 5/5 - Reviewer: Gabrielle S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Paycom has been excellent. The platform is intuitive and user-friendly for both our employees and administrators and having a dedicated specialist available whenever questions arise has made the transition and ongoing support seamless. By moving to Paycom, we've been able to consolidate multiple software systems into one comprehensive platform, which has greatly improved efficiency across our organization. One of the biggest benefits has been how Paycom helps us stay organized. We've transitioned all of our employee documentation processes into the Performance Discussion Forms, creating a centralized and consistent way to manage records. As a healthcare organization with numerous certifications and licenses to track, the Certification Management Dashboard has simplified the process and helps ensure employees stay current and compliant. The Time Management and Scheduling tools have also been invaluable, allowing us to easily monitor labor costs and overtime while staying aligned with our budget. In addition, the customizable reporting feature makes it simple to generate the exact information we need for audits, compliance, payroll, leadership requests, or day-to-day decision-making without spending unnecessary time manipulating data. Another aspect we truly appreciate is Paycom's commitment to continuous improvement. Unlike some HRIS platforms that remain unchanged for years, Paycom consistently introduces enhancements and new features that make the system even more effective. Overall, Paycom has streamlined our HR and payroll operations, improved organization, and provided tools that support both compliance and operational efficiency. I would highly recommend it to any organization looking for an all-in-one HR and payroll solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paycom is incredibly user-friendly for our employees, and I appreciate having a dedicated specialist readily available whenever questions arise. The platform has allowed our organization to consolidate the many software programs we previously used into one comprehensive system, making our processes much more efficient. One of the things I value most about Paycom is its commitment to continuous improvement. Unlike some HRIS platforms that seem locked into the way they've always operated, Paycom is consistently enhancing its system and introducing new features to better serve its customers and implement our feedback. Overall, I've had a great experience with Paycom and would highly recommend it to any business looking to simplify payroll and HR management while improving efficiency. #### Cons The only downside I can think of is that we didn't make the switch to Paycom sooner! Our experience has been overwhelmingly positive, and I only wish we had implemented it earlier to start benefiting from its efficiency and all-in-one capabilities. #### Reasons for choosing Paycom Paycom provided the best value for our money and seemed to be the best fit for what we were looking for in a HRIS software. #### Reasons for switching to Paycom ADP was not providing our organization what we were looking for in a payroll system. #### Vendor response Thank you for sharing your experience. We're glad Paycom's HR and payroll software, reporting tools, certification tracking and workforce management capabilities have helped support efficiency and compliance across your organization. We also appreciate your recognition of our commitment to continuous innovations and client partnership! Replied August 2026 --- ### Best HR/Payroll software that I have every used! - Overall rating: 5/5 - Reviewer: Misty M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since implementing Paycom 2 years ago we have had an amazing experience with them support-wise and all around. I am able to do everything in Paycom from Payroll to Associate Surveys right in one spot. It just all ties together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The training and customer support is TOP NOTCH! I spent several days and hours with my Transition Specialist in training & she was the absolute BEST! #### Cons There is a lot to learn & I basically want to know everything right away, I am too impatient! The upgrades come (which are great & needed) but when things change, it is more to learn & adjust to, which can just be another learning curve. #### Reasons for switching to Paycom we were importing timecards from another system payroll took over a full day at times #### Vendor response Thank you for your review, Misty! We're glad Paycom's dedicated support and automated software have helped streamline your HR and payroll processes. It's especially rewarding to hear that your implementation experience and ongoing partnership have delivered value across multiple areas of your organization. Replied July 2026 --- ### Best HR Decision I've Made - Overall rating: 5/5 - Reviewer: Tricia B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great pricing, great product and awesome team! From Sales, to Implentation to Training, to Going Live. It has been the best change for our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company switched from a different payroll system. I have worked with HRIS systems my entire career, including the 3 letter big name and similar systems and this by far is my favorite. #### Cons A bit of a learning curve, but the interface is pretty self explanatory. Any questions we have, we just reach out to our rep. #### Reasons for choosing Paycom Pricing and company needs. ADP will always be the more expensive one. Gusto wasn't big enough for us. #### Reasons for switching to Paycom Too expensive with a lot of bugs. Timesheets were in a silo and didn't always transfer correctly into payroll. #### Vendor response Thank you for your feedback! We're glad to hear Paycom has been a valuable HR solution for your organization and that you've experienced the impact of our automation capabilities firsthand. We appreciate you taking the time to share your experience and support. Replied July 2026 --- ### Payroll Specialist - Overall rating: 5/5 - Reviewer: Ayushmaan K. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Paycom has been very positive. It has simplified payroll, time tracking, and employee self-service, making day-to-day HR tasks much more efficient. The platform is easy to use, reliable, and provides all the essential features in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how simple and intuitive Paycom is to use. The payroll process is seamless, and features like timesheet management, PTO requests, and access to pay stubs make it very convenient for both employees and administrators. #### Cons Occasionally, the system can be a bit slow, especially during peak payroll periods. It would also be helpful to have more customization options for reports and notifications. #### Reasons for switching to Paycom To smooth onboarding process and have all features in one space #### Vendor response Bringing payroll, time tracking, employee self-service and more into one platform is designed to simplify day-to-day HR operations. We’re glad Paycom is helping improve efficiency through streamlined processes, reliable payroll automation and secure access to information for both employees and administrators. We appreciate you taking the time to leave a review, Ayushmaan! Replied July 2026 --- ### Excellent Company - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Paycom is a wonderful company and one that I always refer people too when I am at meeting. You truly do get a great service and value for your money. They are good people and will go the extra mile to make sure you get what you need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support and how easy the reporting is within Paycom. I also like the fact that you can geed instant feedback from your account manager. #### Cons The only issue I run into is when you upload a tax letter there does not seem to be any notification or communication back once the issue is resolved. #### Reasons for switching to Paycom ADP was not able to give us the support we needed or the reporting that we needed. #### Vendor response Thank you for your kind words, David! We're thrilled to hear that Paycom has made such a positive impact on your organization. It means a lot to know you’re an advocate for Paycom and willing to share your experience. Your feedback helps showcase the real value our software brings to businesses every day! Replied July 2026 --- ### Great Support & easy to use - Overall rating: 5/5 - Reviewer: Rose P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Paycom has been great for our company. We had ISolved before and the difference is night and day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paycom is very easy to use for Payroll and employees. Their customer support team has been very helpful. #### Cons Reports could be a little easier to navigate. Sometimes it is hard to find the report that I am looking for. #### Reasons for switching to Paycom Paycom is easier to use and more cost effective. #### Vendor response We’re thrilled to hear Paycom has been a great fit for your organization. It’s rewarding to know that our dedicated support and innovative tools are helping you streamline processes and get the most out of your HR and payroll experience. Thank you for taking the time to share your feedback! Replied July 2026 --- ### A strong HRIS with Room to Grow - Overall rating: 3/5 - Reviewer: Adelle G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is the second job I've had that uses Paycom. Overall, the experience of using the system at both jobs have been pretty positive. The platform is user-friendly for everyday tasks, offers a wide range of HR and payroll functionality, and helps improve efficiency by keeping everything in one place. Although there are some administrative processes that can be more complex than necessary, it's a dependable system that meets most of our organization's needs well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that Paycom keeps so many HR and payroll functions in one place. The system is pretty user-friendly and it's convenient to have payroll, time keeping, PTO, and EE information all accessible through a single platform. I believe it's helped streamline our HR and payroll processes while improving efficiency. The ESS features are helpful and easy to operate. #### Cons The system is very robust and almost too customizable. Some processes can feel very overly complex for simple tasks. For example, updating EE records, making payroll adjustments, or finding specific settings require navigating through multiple menus. Creating custom reports can also be a huge learning curve, especially when trying to locate the right data fields or filters. There are also changes that happen within the system that seem to happen overnight that we don't get made aware of. Communication of those updates coming to us would be really helpful. #### Reasons for switching to Paycom The choice to switch from Paychex to Paycom was made prior to me starting with the company. #### Vendor response Thank you for sharing your experience, Adelle. We're glad to hear Paycom has helped streamline your HR and payroll processes while providing a user-friendly experience for employees. We aim to provide world-class service, including ongoing training resources and client webinars, to help you get the most out of Paycom. We encourage you to connect with your specialist to ensure you receive our client newsletter for updates and helpful tips. Replied July 2026 --- ### A Platform That Has Grown with Our Business - Overall rating: 5/5 - Reviewer: Brandie J. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used Paycom across multiple retail locations and corporate operations, and it has become a central part of our HR and payroll processes. As a multi-state employer, I've found payroll management to be well organized and relatively straightforward across different state requirements. The digital onboarding experience creates a professional first impression for new hires, simplifies the hiring process, and has helped us create a more consistent onboarding experience. The employee self-service features have reduced administrative work by allowing employees to manage many routine tasks themselves, while timekeeping has improved accountability by encouraging employees to review, correct, and approve their own timecards. No HRIS is perfect, but Paycom continues to evolve with new features and has been a reliable solution that has supported our organization's growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Paycom has significantly streamlined our payroll and HR processes by bringing payroll, onboarding, timekeeping, benefits, and employee self-service into one platform. Payroll processing is intuitive once configured, and Payroll Preview helps identify potential issues before payroll is finalized. The onboarding experience is seamless for new hires, and the timekeeping tools have reduced manual work while encouraging employees to take ownership of their timecards and approvals. Overall, the platform has improved efficiency for both HR administrators and employees. #### Cons The area with the greatest opportunity for improvement is after-hours support. As an organization with retail locations operating seven days a week, many payroll, scheduling, and timekeeping questions arise outside of traditional business hours, particularly on evenings and weekends. While the AI support tools have improved and continue to get better, they aren't always able to answer more complex questions or guide you to the right solution. That said, my dedicated specialist and support pod have consistently been responsive during business hours and genuinely work to resolve issues thoroughly. Expanding access to knowledgeable support beyond standard business hours would make an already strong platform even better for organizations that operate around the clock. #### Reasons for choosing Paycom In the end, we chose Paycom because of our salesperson. They took the time to understand our business, answered our questions honestly, and demonstrated how the platform would meet our needs rather than simply giving us a sales pitch. That level of confidence and partnership made a significant difference in our decision. #### Reasons for switching to Paycom As our company continued to grow, we needed a platform that could scale with our business and consolidate many of our HR and payroll functions into one system. Our previous payroll provider met our basic payroll needs, but we were looking for a more comprehensive solution that offered payroll, onboarding, timekeeping, benefits administration, employee self-service, reporting, and performance management in a single platform. One of the biggest factors in our decision was Paycom's Payroll Preview feature, which allows us to identify and resolve payroll issues before payroll is processed. As a small HR and payroll team supporting multiple retail locations and employees across several states, having predictive payroll reporting and automated workflows has significantly improved our efficiency while providing employees with a centralized place to manage their payroll and HR information. #### Vendor response Thank you for sharing your experience, Brandie! We're thrilled to hear Paycom has helped support your growth by bringing payroll, onboarding, timekeeping, benefits and more together in one software. It's especially rewarding to know features like automated payroll , digital onboarding and employee-managed timekeeping have helped improve efficiency across your multi-state organization, while your dedicated specialist continues to be a trusted partners along the way. Replied July 2026 --- ### HR Generalist/Payroll - Overall rating: 4/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, working with Paycom has been positive. I credit most of that to our implementation with [sensitive content hidden] and our service rep,[sensitive content hidden]. [sensitive content hidden] is always quick to answer any questions and communicate back with us if he doesn't know the answer. Although, it's not often that he doesn't know the answer right away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] is an amazing service rep. He is very knowledgeable and responsive. Most of the site is user friendly and easy to navigate. #### Cons The talent and position management parts i think are the ones that need to be updated most. They are a little clunky to use. Mainly the position management part can be frustrating since it doesn't seem to pass information through it. Such as if a director or manager leaves having to reassign all of their employees to report to someone else. *Also need more Paycom swag and merch. #### Reasons for switching to Paycom Because ADP was absolutely awful. Customer support was terrible. #### Vendor response Amy, thank you for sharing how Paycom’s user-friendly platform and dedicated service model have shown meaningful improvement from your previous provider. We appreciate your feedback and encourage you to share additional thoughts with your dedicated specialist. Replied July 2026 --- ### With 20 years in payroll, Paycom is the best HCM software platform I have ever used - Overall rating: 5/5 - Reviewer: Tess F. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Paycom has been outstanding. Their customer support helps us learn and grow to be a better business overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We transitioned from ADP to Paycom nearly two years ago. I have been through several system conversions in my career and the switch to Paycom was the most organized, easiest transition I have ever experienced! Because employees have the ability to view their check before payroll closes, manual checks have decreased and employee satisfaction has increased. The support that they still provide to HR and Payroll helps our company streamline processes which builds confidence in our employees. Our rep is outstanding - communicating well with our teams and working hard behind the scenes to make us better. Compared to ADP, the report features they have in Paycom are lightning fast and custom reporting is unbelievably simple. With 20 years of experience in payroll, Paycom is definitely my favorite! #### Cons This is both a bad and a good thing: There are a lot of outstanding items that I am made aware of such as tax profile discrepancies, ACA checklist items, missing POA's or TPA's and more. While I am glad Paycom makes me aware of them, it's a lot to have to go through! #### Reasons for switching to Paycom ADP's expense was higher and it was not as user friendly. #### Vendor response Tess, we're glad Paycom’s implementation process, reporting capabilities and Employee Self-Service® feature have helped support your organization. It's also great to hear that your dedicated specialist has contributed to your success over the past two years. We appreciate your feedback and thank you for choosing Paycom! Replied July 2026 --- ### A Helpful All-in-One HR Platform - Overall rating: 4/5 - Reviewer: Sandra Ochoa S. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Paycom has been positive. I appreciate having payroll, benefits, employee information, time-off requests, documents, and employee communication centralized in one system. The employee self-service features are especially helpful and can reduce manual work for HR. However, the system can sometimes be complicated, and certain setup issues, system limitations, and the need for manual follow-up can create additional work. Overall, I find Paycom to be a useful and comprehensive system, but there is room for improvement in ease of use, system integrations, and automation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Paycom is the employee self-service functionality. Employees have access to their pay, benefits, time-off requests, documents, and other important information all in one place. It also allows HR to communicate directly with employees and helps reduce the amount of manual paperwork and follow-up needed #### Cons One of the biggest cons of Paycom is that it can be complex and sometimes requires a lot of manual follow-up and troubleshooting. System setup issues, integration challenges with other programs, and employees not fully utilizing the app can create additional work for HR and managers. #### Reasons for switching to Paycom We switched from Inova to Paycom to move to a more comprehensive, centralized HR and payroll system. Paycom offered more employee self-service capabilities, better access to payroll and benefits information, and the ability to manage more HR functions in one platform. The goal was to improve efficiency, reduce manual processes, and provide employees and managers with easier access to important information #### Vendor response Thank you for your thoughtful review, Sandra! We're glad tools like Employee Self-Service® and our automation capabilities are helping improve efficiency and simplify day-to-day processes for your organization. Replied July 2026 --- ### Delivered on Promises and not done yet! - Overall rating: 4/5 - Reviewer: Celia H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are still learning, but we have reduced payroll processing time from 3+ days to 1.5 days, which allows us to get more done in HR and provides more comprehensive reporting. It is a user-friendly ATS, LMS, as well. Paycom has automated many manual processes and allowed our HR department to be more effective for our agency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The launch was great. The systematic process that covered all modules, along with the recorded training, was very useful for later reference and for creating a step-by-step new-hire training. Everyone was professional, accommodating, patient, and responsive. #### Cons There were items not covered in the training, but we figured it out because it is user-friendly, or we were able to get assistance from Paycom Reps. #### Reasons for switching to Paycom They had TERRIBLE customer Service, were NOT user-friendly, they had little customization, and everything took forever. #### Vendor response Thank you for sharing your experience, Celia! We're glad to hear Paycom has helped reduce payroll processing time, automate manual tasks and improve efficiency across your HR team. It's especially meaningful to hear that Paycom's dedicated service model and responsive support have provided a better experience than your previous provider, and we look forward to continuing to partner with you and your team. Replied July 2026 --- ### Just say YES to Paycom! - Overall rating: 5/5 - Reviewer: Teresa B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am very satisfied with the platform. I have been in Human Resources for over 20 years and have worked in other de-centralized systems. I have a deep appreciation for Paycom and the ability to have everything I need in one system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love that every aspect of my employee data is at my fingertips. I also appreciate that Paycom is always trying to improve the platform to provide employers the best experience. I feel competent in Paycom, Paycom created a platform that makes it easy for me to ensure I am using all parts of the system! #### Cons The customer support has had high turnover. We have been fortunate with our current team, however that has not always been the case. #### Reasons for choosing Paycom Having a centralized platform was key and ease of use critical. #### Reasons for switching to Paycom Decentralized system that did not talk with each other. #### Vendor response Thank you for your 5-star review, Teresa! It’s great to hear that Paycom’s single, comprehensive software has made such a difference compared to your previous providers, especially with all employee data easily accessible in a single database. We’re glad Paycom continues to support your work and deliver a strong, streamlined experience. Replied June 2026 --- ### Why go with the rest when you can get the best?! - Overall rating: 5/5 - Reviewer: Kris L. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel heard and treated with respect. Development recommendations are genuinely considered. They check in periodically to make sure you are getting your full value from the system and review best practices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everytime you turn around, Paycom is developing something new. Innovation is their middle name! And could we please give our client rep, [sensitive content hidden], a round of applause?! She is like a dog with a bone and chews on an issue until there is nothing left to chew on. #### Cons Some things don’t integrate. For instance, in payroll, there are 3-4 fields indicating whether an EE is hourly or salary. #### Reasons for switching to Paycom We needed more functionality and our company was becoming too big for what they could do. #### Vendor response Kris, thank you for sharing that you feel supported and valued and that your feedback is being taken seriously. That kind of partnership is what we strive for. We’re also glad the ongoing innovation and proactive check-ins are helping you get more out of the system, and that your dedicated specialist is making a meaningful impact along the way. Replied May 2026 --- ### Strong Implementation Support & User-Friendly Platform with Room to Grow - Overall rating: 4/5 - Reviewer: Kimberly L. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While implementation had its challenges, we are pleased with the process thus far. Paycom has shown a willingness to partner with us, listen to our needs, and find solutions. We feel confident that as we continue learning the system and complete implementation, our experience will only continue to improve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent implementation team collaboration: The Paycom team worked closely with us throughout implementation and communication was spot on. They remained engaged, responsive, and genuinely worked to understand our business needs. Strong problem-solving for unique setups: We are a very unique organization with many specialized payroll, HR, and timekeeping requirements. Although there were hiccups during implementation, the Paycom team stayed on top of our special requests and worked hard to find workable solutions. User-friendly platform: Ease of use has been a big plus. The IWant feature is especially helpful and makes navigating the system much easier for both employees and administrators. Continuous improvement mindset: Even when challenges came up, the implementation team stayed focused on getting issues resolved rather than letting things stall. #### Cons Implementation hiccups: As with any major system transition, there were bumps along the way. Some processes took extra time to configure due to our complex and unique business requirements. Learning curve: We are still learning the platform and finishing up a few items for full implementation, so there are areas we are still exploring and refining internally. #### Reasons for switching to Paycom Too expensive, not as user friendly, creating custom reports was difficult. #### Vendor response Kimberly, we're glad Paycom has supported your organization through implementation and continues to meet your needs. Delivering a user‑friendly platform alongside a collaborative, solution‑focused partnership is core to how we support long‑term success. It’s great to hear tools like IWant are helping simplify navigation as your team continues to build confidence and fully realize the value of the platform. Thank you for your detailed review! Replied May 2026 --- ### Paycom can do all things - Overall rating: 4/5 - Reviewer: Amy P. - Verified reviewer: Yes - Industry: Machinery - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been highly improved since we switched to Paycom in 2020. They are always updating and improving each function provided. Payroll has come a long way, and I like that we have one dedicated specialist. It was a lot more difficult to deal with different people every time we called in, this was a very smart decision. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Paycom assigns a specialist to help you through any issues or concerns, and they typically respond the same day, often within the hour. It is a one-stop shop for all your business needs, including benefits, payroll, financial reporting, and all HR related functions. #### Cons While I know some webinars summarize Paycom updates, it would be nice if there were more detailed videos for each change. Something that not only describes the change but also explains how it will affect different functions going forward. #### Reasons for switching to Paycom I was not here at the time, I was hired about 5 months after so it was still new #### Vendor response We’re glad to hear dedicated support and continuous product innovations have made a strong impact on your experience since switching from your previous provider. Paycom’s single software is designed to unify everything in one database while delivering responsive, consistent support. Thank you for your advocacy, Amy! Replied May 2026 --- ### Onboarding Manager - Overall rating: 3/5 - Reviewer: Lisa C. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reported issues are responded to and noted as fixed, only for us to find they have not been corrected (i.e., a recent Paycom update caused the New Hire Audit Report to now pull Administrator IPs over identified as Employee IPs). There is no other way for us to access this information, so we were left to download the data and find a workaround. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros One system that houses all applicant and employee data. I was excited of the prospect of managing candidates and employees from application throughout their employment lifecycle in one system that includes Payroll and Benefits. #### Cons The inability of Paycom to talk to itself in a way that will carry an application (or multiple applications) into the offer and then the employee file, or to access the data that you know is housed in the system. Even when using the Advanced Report Writers I have found multiple times that I can't get to the information needed in a report even though it can be found on a display (i.e. the docid assigned to uploaded onboarding documents for the selfie with I9 is only available in the Supervisor signature, and in most cases our Supervisor's do not acknowledge those until the first day of class and we need to review them earlier on the onboarding team, and I haven't been able to find one other place where this information can be seen even though by logic you would know one has been assigned.) While it appears that Paycom makes an attempt to keep things simple, there needs to be more of an Admin/ Developer access that can be granted that would essentially allow access to all data even backend such as the aforementioned IPs and docids if needed. #### Reasons for switching to Paycom We merged with another company, and it was their choice. #### Vendor response Thank you for your review, Lisa! We’re glad to hear you see the value in having all employee data in a single software, supporting the full employee lifecycle from hire through ongoing HR and payroll management. We encourage you to share any additional feedback with your dedicated specialist or at feedback@paycomonline.com. Replied May 2026 --- ### Efficient HR Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, a reliable and efficient HRIS that streamlines payroll and HR processes, though there is room for improvement in support and flexibility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User-friendly platform with strong payroll accuracy, employee self-service features, and efficient onboarding tools. #### Cons Customer support response at times can be inconsistent, and some reporting/customization features are limited. #### Reasons for switching to Paycom Paycom has better employee self-service features. Payroll is easier with Paycom. #### Vendor response Thank you for your review! We’re glad to hear Paycom is delivering an efficient, reliable experience with strong payroll accuracy and tools that streamline your HR processes. It’s great to know the platform’s user-friendly design, Employee Self-Service® feature and onboarding tools are making a positive impact for your team. Replied May 2026 --- ### Paycom compares to other providers - there's good and bad! - Overall rating: 4/5 - Reviewer: Connie J. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It started out rough. 90% of the training time given to us was for payroll with little left over for HR. That meant we had to learn Applicant Tracking, position seats, and other HR related functions on our own. We've gradually worked out most of the bugs with Paycom and find communication with them is fairly consistent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 1. Having an integrated timesheet program built into Paycom is a great advantage for our organization. 2. Being able to post open jobs on Paycom and recruit through LinkedIn and Indeed without doing extra work or paying extra fees saves us money. 3. Paycom usually works great on our employees' mobile devices and they find the new I Want feature easy to use for most inquiries. #### Cons 1. Some technical issues never get resolved. 2. Just when the rep gets to know you and help you with your issues they get promoted and we get a new rep. 3. We get excited about a new service or option and find everything costs extra but when it doesn't work the cost is not reduced. #### Vendor response Thank you for sharing your experience, Connie! We're glad to hear that Paycom's features like Time and Attendance, Applicant Tracking, IWant™ and Employee Self-Service® have helped simplify processes for both your team and employees. It's great to know you've seen value in having key HR functions in one platform, and we appreciate your partnership as your organization continues to grow with Paycom. Replied July 2026 --- ### Director of HR - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer service for me has been great when assisting us in implementing different modules that they offer such as applicant tracking and benefit administration. I have used other payroll companies and they do not offer the same support. To have a dedicated specialist is very important to me and my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of the HR and payroll functions along with the reporting. I do not have to spend a lot of time teaching managers how to manage their payroll. We have implemented a few other modules in the past years and they have provided full support. #### Cons My company is based out of CA and there are some complex payroll rules that we have to spend a lot of time ensuring they are correct. #### Vendor response Thank you for highlighting your experience with your dedicated specialist and the implementation of modules like our Applicant Tracking System and Benefits Administration. We’re glad your dedicated specialist has helped make employee adoption smooth and efficient for your team.  Replied July 2026 --- ### 5 Stars for Paycom! - Overall rating: 5/5 - Reviewer: Sara L. - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Paycom has been great! Each new update works well and we keeping adding on the new features! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Paycom is our support team. I can reach out to numerous amounts of Paycom staff and always get a helpful response back on questions. #### Cons What I like least about Paycom is I wish I had more options to customize and hand a version of Paycom I could test changes in. #### Vendor response We’re thrilled to hear Paycom has been such a positive experience for your team, Sara! It’s great to know you’re continuing to find value as you expand your use of the platform and benefit from ongoing innovation. We also appreciate your kind words about your dedicated specialist and their ability to provide helpful, timely support whenever you need it. Replied May 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/paycom-profile/reviews/?page=2) --- Paycom Reviews, Pros and Cons - 2026 Software Advice