--- title: "RUN Powered by ADP Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RUN Powered by ADP. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RUN Powered by ADP is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/adp-run-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [RUN Powered by ADP](https://www.softwareadvice.com/hr/adp-run-profile/) / RUN Powered by ADP Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/adp-run-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/adp-run-profile/alternatives/) # RUN Powered by ADP User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,575 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,149 reviews (73%) - 4 stars: 295 reviews (19%) - 3 stars: 80 reviews (5%) - 2 stars: 27 reviews (2%) - 1 star: 24 reviews (2%) ### Most mentioned pros - The system automates payroll calculations, tax withholdings, and filings, which reduces errors and saves time while ensuring compliance. - From the initial setup to processing payroll, the system has been intuitive and user-friendly, allowing us to spend less time on administrative tasks and more time focusing on serving the children and families at Mt. Olive Early Learning Center. - Everything processed accurately and on time, and the system made it easy to review details before submitting. When we had a few questions about tax setup and employee classifications, customer support responded quickly and explained everything in a way that actually made sense, which saved us a lot of stress. ### Most mentioned cons - Additionally, the platform lacked functionality we previously had with another provider, including more flexible reporting, document management with e-signature, seamless data integrations, and timekeeping controls and administrative visibility are limited. - ADP did not put enough time into the setup process before our first payroll thus many categories or specifics were not setup for us so when we went to process our first payroll it took nearly 2 days to complete. - Some features and reports feel rigid, making it difficult to customize payroll settings or outputs to fit more specific business needs. ## RUN Powered by ADP customer reviews Showing reviews 1-25 of 1,575 (page 1). ### Best Switch Ever - Overall rating: 5/5 - Reviewer: Tammy F. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience has been hassle and worry free. Having ADP saves so much time that I don't have to worry about correcting tax errors, calling to make adjustments to payroll or having to contact someone and wait for answers to questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the best features is the chat box for customer support. It is super easy to use and the communication on there is fast and clear, providing answers very quickly. I also like the way the payroll processing is set up. There is an option to make 1x changes to an employees check, cancel a single direct deposit, adjust tax withheld and more. What's more is that I am paying significanly less for ADP than I was with our previous company and with way less headaches. #### Cons I do feel the employee handbook module could include some more common sections. There were some I did have to type up and add. Also, when I submit tax notices, it would be nice to have an open line of communication. Currently, once they close the request there is no way to let them know if the resolution was sufficient or if the claim needs further attention. #### Reasons for switching to RUN Powered by ADP We had nothing but problems with Paychex. Mostly there were tax compliance issues but they also got deductions wrong occasionally. There was always a new "payroll specialist" handling the account so if they were not familiar there were typically some kind of errors. I much prefer entering payroll myself and being able to easily ask questions when needed. --- ### “A User-Friendly, All-in-One Solution for Growing Businesses” - Overall rating: 5/5 - Reviewer: Melisha W. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RUN Powered by ADP has been great. I appreciate how ADP continues to evolve and grow alongside the needs of my business. I especially value having so many services and resources available under one roof, which makes managing payroll, HR, and other business needs much more convenient and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about RUN Powered by ADP is how user-friendly the system is for both administrators and employees. It makes managing payroll, employee information, and day-to-day HR tasks straightforward and efficient. Most importantly, I really appreciate ADP’s customer service. Whenever I call with a question or need assistance, the representatives are helpful, knowledgeable, and willing to walk me through the issue until it is resolved. #### Cons The main downside for me is the cost. While I find the platform valuable and easy to use, I do wish the overall pricing was a little more affordable, especially for a growing business. #### Reasons for choosing RUN Powered by ADP We chose RUN Powered by ADP because it offered the combination of payroll, HR tools, employee management, and support we needed in one platform. ADP is also a well-established and trusted company, and we felt confident that the system could continue to support us as our business grows. The user-friendly platform and access to knowledgeable customer service were also major factors in our decision. #### Reasons for switching to RUN Powered by ADP As our business continued to grow, we needed a more streamlined system that could bring payroll, employee management, and HR resources together in one place. We wanted to reduce manual processes and have a platform that could grow with our company, while also providing reliable customer support when we needed assistance. --- ### Solid payroll platform - Overall rating: 5/5 - Reviewer: Jorge M. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Still pretty good compared to the other guys so far there are things that they have to work on, but I can feel comfortable for the time being. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that they will listen to you when things get hard, keep in mind that there may be a rep or two that want to do things differently but do not forget that they have management too. #### Cons They have doing better with the debiting deal lately but a little bit of consistency goes a long way. --- ### The Smoothest Payroll Transition We've Ever Had ⭐⭐⭐⭐⭐ - Overall rating: 5/5 - Reviewer: Cassidy T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using RUN Powered by ADP for about a month, and it's exceeded our expectations. The transition was smooth, the system has been reliable, and payroll has run flawlessly every pay period. It's user-friendly, efficient, and backed by excellent customer support. We're very happy with our decision to switch and would confidently recommend it to other small and growing businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RUN Powered by ADP has been incredibly easy to implement and use. Payroll processing is fast, accurate, and straightforward, and the interface is intuitive enough that we were comfortable with it almost immediately. Customer support has been outstanding whenever we've had questions, and the employee self-service features have made managing payroll and HR tasks much more efficient. Overall, the platform has saved us time and streamlined our payroll process. #### Cons The only downside we've encountered is that a few employees have had trouble with the mobile app depending on the type of device they're using. In those cases, they were able to access everything through the web browser, so it hasn't been a major issue, but we'd love to see improved consistency across all mobile devices. #### Reasons for switching to RUN Powered by ADP We switched from QuickBooks Payroll to RUN Powered by ADP because we needed a more comprehensive payroll and HR platform that could grow with our business. ADP offers better employee management, onboarding, timekeeping, and payroll integration. One of the biggest benefits has been having a dedicated implementation team and direct access to knowledgeable support. Instead of searching for answers on our own, we have real people we can contact who are familiar with our account and can quickly help us resolve questions or issues. That level of support has made the transition smooth and given us much more confidence in our payroll process. --- ### Making The Switch to RUN Saved My Business. - Overall rating: 5/5 - Reviewer: VitaMaria L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RUN by ADP has been great! I made the switch from a previous payroll provider a couple of months ago and it was truly the best thing I did for myself and my business. It has made running payroll, keeping my employees organized, onboarding, and so much simpler than it used to be. I am very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I have enjoyed most about RUN by ADP is how easy it has been to use. It is very easy to understand as a new business owner and the customer support that is offered is great. RUN by ADP has allowed me to manage my employees all in one organized online platform that has resulted in better performance and speed for my overall business. The value for my money is unmatched when factoring in all of the great features RUN has to offer and all of the issues that it has solved for my business. #### Cons There has not been much that I have disliked about RUN by ADP. I am still new to the platform and have not explored all that there is to offer, however if there is ever an issue, they have the greatest customer support to assist me. #### Reasons for switching to RUN Powered by ADP The system I used to use was extremely hard to find appropriate tax and employee documents. There was also little to no real customer assistance, so every problem I faced was faced on my own which was incredibly frustrating. --- ### Best choice for payroll services - Overall rating: 5/5 - Reviewer: Eric B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall ADP is the only 3rd party I've used in 2.5 years running my business that I haven't had a single issue or negative thing to say. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Running a small business is time consuming enough, ADP's interface makes payroll an easy straightforward task. When questions arise customer support answers immediately, all hours and communication ans support quality are on par. #### Cons The only con would be cost, however compared to other options ADP is well worth it and not worth the trade off of saving a little and getting stuck with big headaches from more complicated systems with poor quality service. #### Reasons for choosing RUN Powered by ADP Ease of use, customer service and reputation. --- ### Solid and Reliable Customer Service - Overall rating: 5/5 - Reviewer: Johanna S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall RUN has been great to work with to get our employees paid and handle reporting and QTR/year-end numbers. We probably do not use RUN to the fullest as we do have other applications that we incorporate into the payroll process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros RUN's customer service is spot on every time I need them - no matter what the issue is at hand. They always have a solution for any issue I have arise. #### Cons We are unique in how we pay our employees and RUN is not as customizable in the actual payroll platform as I would prefer. #### Reasons for choosing RUN Powered by ADP Ease of use, customer service, and the pricing per payroll were some of the top contenders of why we chose RUN. --- ### 4/5 there could be some improvements, but worth it overall. - Overall rating: 4/5 - Reviewer: Lindsey M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 4/5. some things are extremely easy while other things that seem simple are very difficult. Still happy with overall experience and have recommended the service to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use for payroll and employee management. Quick communication with customer support. Automatic double checks on payroll for unusual pay or hours. #### Cons Setting up additional person to run payroll. Employee can't be assigned from employee list and must change their whole acct or use a different email, which seems unnecessary. #### Reasons for switching to RUN Powered by ADP Previously used The Payroll Diva. there were multiple Payroll and PTO mistakes followed by poor communication resulting in the switch. --- ### ADP Works for Our HOA - Overall rating: 5/5 - Reviewer: Dan H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very positive. ADP provides payroll and tax services that are a great help for our office staff. Our employees appreciate being able to login to their own personal portal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am treasurer of a small HOA. We have 15 employees to manage. The online interface is easy to use and provides good value for our part-time office staff. ADP provided great customer support as we were on-boarding. The rep who assisted us was available for email and phone communication. #### Cons ADP provides a multitude of human resources add ons. They constantly send emails to promote these add on services. #### Reasons for choosing RUN Powered by ADP ADP has a long track record and excellent reputation. --- ### ADP Rocks!! - Overall rating: 5/5 - Reviewer: Janet A. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a wonderful experience so far and I am still figuring out the system. I have received an incredible amount of support and follow up which makes all the difference. I'm so glad I switched from my previous payroll services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to understand and work with. It also has a great assistive system that can guide you as you work with the platform #### Cons I'm still learning so I do not have anything negative or that I dislike at this point and anticipate I won't have issues. #### Reasons for switching to RUN Powered by ADP I had a horrible experience and not only was it bad while I had them, even now with the transition they continue to mess things up significantly. --- ### Recommend ADP - Overall rating: 5/5 - Reviewer: Beverly U. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like ADP! It's very helpful and useful when it comes to making my job as an office administrator easier and less time consuming! I recommend anyone who wants a good timekeeping/payroll software to try ADP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Timekeeping and employee management is made extremely easy. I have never had an issue with the performance or speed. I like that when tax time rolls around, ADP is on top of it with W2s and 1099s. #### Cons Some of the functions are not as user friendly when running payroll as I would like. It also keeps notices longer than required and there is no way to delete them. #### Reasons for switching to RUN Powered by ADP We were unhappy with the product and found it had become unreliable for our needs. --- ### Delta's Review - Overall rating: 5/5 - Reviewer: Maria Erika R. - Verified reviewer: Yes - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ADP Program has been a value of money. Its easy to use. I have access to several important payroll reports and ADP also files the taxes in the name of the company. I don't need to worry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I got the program was easy to process implementation. Account log in may be for the managers and for the employees. Everyone can set up an account. I like employee management, its easy to use and I can see the reports and do the accounting very easy and it's accurate. ADP always update the tax tables. If I have to ask something, customer service is great, they answer and know the subjet. #### Cons Personally I don't have any bugs or issues with ADP Program. An issue may be the updates, but they always advice ahead of time that an update is coming. #### Reasons for switching to RUN Powered by ADP Delta was using Run ADP, but I took a year off for Disability my boss canceled your services. When I came back, I told him me made a huge mistake and Delta got back to Run ADP thanks God and to me. QB is a mess on payroll. I don't recommend it. I do recommend you Run ADP. --- ### needs work one hand does not talk to the other at ADP - Overall rating: 2/5 - Reviewer: lawrence c. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. use to be good too many people from unknown country's people with our info. I had confidence for year not so much anymore . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros easy to set up an employee. customer support long waits . few to no bugs. not sure on the value in the cost of problems unsolved yet . #### Cons When you change EIN and they do not file the change correctly for years and the Irs is sending you letters and your are told is is being handles and a year later IRs letters more because they did not handle it. then you find your 401 kk plan did not get the change either . Because no one talks to each other at Adp and the follow threw is poor . If you make a change in one department you have to call and recheck over and over . I lost weeks of my time from this .I am still not done and unsure it is really is fixed . worked on this in 2023 its 2026 & I am not certain it is handled yet and what will be my fines from their failure. #### Reasons for choosing RUN Powered by ADP I don't know anymore looking again for another company maybe one that employees people who listen and get things done follow threw . #### Reasons for switching to RUN Powered by ADP though this was better except been in hot water with the IRS due to mistakes that should have been handled .also they let my insurance laps for 6 month workman's comp without letting me know i found out after and employee was hurt. not even an apology. when my ein changed my insurance was dropped no notice no reason . --- ### RUN is a great product - Overall rating: 5/5 - Reviewer: Frances D. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience using RUN Powered by ADP for payroll. The software is streamlined, intuitive, and very easy to use. ADP makes payroll a simple and well-organized task, which saves a lot of time. I also really like the look and feel of the layout—it’s clean and easy to navigate. On top of that, the customer service is excellent. The chat representatives are knowledgeable, responsive, and easy to communicate with, and they provide clear guidance whenever I’ve needed help. I highly recommend ADP to anyone looking for a smooth and reliable payroll solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros streamlined, intuitive, and very user-friendly, which is especially valuable for small business owners who may not have a dedicated payroll or HR department. The layout is clean and organized, making it simple to move through each payroll step without confusion. Once everything is set up, running payroll becomes a quick and efficient task that can be completed with confidence. I also appreciate the strong customer support—when questions come up, the chat representatives are knowledgeable, responsive, and easy to communicate with. Overall, the system removes much of the stress from payroll and helps keep everything accurate and organized. #### Cons One aspect that could be improved in RUN Powered by ADP is the navigation menu on the left side of the screen. While it’s helpful that the platform offers so many features and tools, the number of options in the menu can sometimes feel overwhelming. For users who only need the core payroll functions, the long list of menu items can make it a little harder to quickly find the most commonly used sections. A more simplified or customizable menu—where users could hide features they don’t use regularly—would make the interface even easier to navigate. That said, once you become familiar with the layout, it becomes easier to move around the system. #### Reasons for choosing RUN Powered by ADP Price, ease of use, and the self service portal --- ### New Employer for a year - Overall rating: 4/5 - Reviewer: Pratik S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RUN Powered by ADP has been positive. The platform is intuitive and helps simplify payroll processing, tax filing, and employee management in one system. I appreciate how it automates many payroll tasks, which saves time and reduces the risk of errors. The reporting features and real-time access to payroll data also make it easier to monitor and manage financial information. While there can be a small learning curve when using some of the advanced features, overall the system is reliable, efficient, and helpful for managing payroll and HR-related activities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros What I liked most about RUN Powered by ADP is its user-friendly interface and the way it simplifies payroll management. The platform makes it easy to process payroll, manage employee information, and handle tax filings in one place. I also appreciate the automation features and compliance support, which help reduce errors and save time for businesses. Additionally, the reporting tools and real-time access to payroll data make it easier to monitor financial information and make informed decisions. Overall, RUN Powered by ADP provides an efficient and reliable solution for managing payroll and HR tasks. #### Cons What I liked least about RUN Powered by ADP is that some advanced features and reports can take a little time to learn for new users. While the platform is generally user-friendly, navigating certain settings or customizing reports may require additional guidance or training initially. However, once users become familiar with the system, it becomes much easier to manage payroll and HR tasks efficiently. #### Reasons for choosing RUN Powered by ADP Price Price Price Price Price Price Price Price #### Reasons for switching to RUN Powered by ADP Price Price Price Price Price Price Price Price --- ### 5 Stars for Emp Mgmt, 0 stars for upsells - Overall rating: 4/5 - Reviewer: Kellie A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I would do it again but wish there was a smaller, less expensive version for my small company that didn't include continuous attempts at upselling products and services my company doesn't need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros RUN does make tracking employee's times and employment info easier. Managing all of their information in one place. #### Cons RUN is not always intuitive to someone who is not an HR person. Some areas are a bit lagging but overall, my LEAST favorite thing about RUN and ADP is how they use your membership to do nothing but upsell you. I can't get ahold of a person when I need help but time and time again, someone reaches out wanting me to upgrade my account. #### Reasons for switching to RUN Powered by ADP The payroll company I was originally using closed. --- ### Makes Running Payroll Easier for Our Two Small Businesses - Overall rating: 5/5 - Reviewer: sedat d. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we have had a pretty good experience with RUN by ADP. We are two small companies, so having something that makes payroll easier is very important to us. It saves us time and keeps everything together in one place. There are some things that can be a little confusing, but once you learn the system it works pretty good. The support has also been helpful when we have questions. Overall, it has made keeping up with payroll and employees a lot easier for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about RUN by ADP is that it makes doing payroll a lot easier for us. We run two small companies, so we don't have a big office staff to handle everything. ADP saves us a lot of time and keeps the payroll and employee information all in one place. Once you get used to it, it's pretty easy to use and it takes a lot of the headache out of doing payroll. #### Cons The biggest thing I don't like is that sometimes it can be hard to figure out where to find something in the system. There are a lot of different options and menus, and it can get a little confusing. Sometimes I also feel like there are easier ways to do certain things. But once you get used to it, it's not too bad. #### Reasons for choosing RUN Powered by ADP Adp is the King of payroll processing sector. --- ### ADP Yearend Review - Overall rating: 5/5 - Reviewer: Jamie M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with RUN Powered by ADP has been positive. We are happy with the service, and the dedicated account managers are helpful and responsive in assisting with questions and addressing any concerns as they arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Specifically, RUN provided a straightforward, intuitive platform that allowed us to process payroll accurately and on time while accommodating the complexities of our workforce, including hourly employees, salaried staff, and job-costed labor. The integration of payroll with tax filings, compliance reporting, and year-end documentation reduced administrative burden and helped mitigate risk. We also appreciated ADP’s strong customer support and compliance expertise, which were particularly valuable in a regulated, multi-job environment such as construction. Overall, RUN supported operational consistency, scalability, and compliance, allowing our team to focus more on project execution and financial oversight rather than payroll administration. #### Cons The main downside was not having a dedicated contact. Each time we called support, we spoke with someone new and had to re-explain our payroll setup, which could be time-consuming and less efficient. #### Reasons for choosing RUN Powered by ADP We chose RUN Powered by ADP for its strong customer service and competitive pricing. The support team is responsive and knowledgeable, and the pricing structure provides good value for the features and reliability offered. #### Reasons for switching to RUN Powered by ADP Pricing, promotion, and customer service --- ### My RUN Experience - Overall rating: 5/5 - Reviewer: Kelley J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far, I have had a positive experience. Most issues that we had while setting it up were resolved quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really Loved the ease of use, mobile access, and how simple it made payroll processing. Payroll was the biggest bonus for me. #### Cons I had some concerns while setting up our PTO and Sick Leave. I wasn't quite sure how to set it up, but I was able to get customer service to help me out. #### Reasons for choosing RUN Powered by ADP Because we were already using it to process payroll. It made sense. --- ### RUN Powered by ADP a Powerful Tool in the Hands of the Business Owner - Overall rating: 5/5 - Reviewer: Steve M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with RUN Powered by ADP has been positive. I'm new to running a business, so I'm constantly trying to figure things out, but ADP hasn't really had to be one of those learning curves because of it's ease of use and support. I've been thankful for how it reminds me of the dates for each payroll, keeps my employee's information for me in one place, allows me to send our handbook to sign for each new employee, and how easy it was to create the handbook. I've been thankful for email reminders and for reminders within the system for paperwork that's missing and needed. Those seem like small things, but are actually really big because it's so easy in business to forget things like that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is in one place for a newer business owner like myself. I'm able to ask questions directly to a person who emails me back and even calls to talk through things when I need help. In addition, I can chat for quicker questions online and get problems solved in a timeliness that helps me keep my business going. I haven't seen any bugs or issues. I can count on ADP to do what it says it's going to do. It's quick and runs every time. I'm able to manage my employees simply and get all I need for taxes and unemployment info when I need it. If I can't find a report, the chat will get it to me, even sending me emails to run the report for me so I can keep moving. It does feel like a good value for the money because of these things. #### Cons Sometimes the reports are hard for me to find and understand. A couple of weeks ago I had an issue where the report I was running set to certain dates didn't come up as I'd asked it. However, once I got on chat, they quickly fixed that for me and sent me the report. I'd like to be able to get what I asked for without having to use the chat feature, but it was a help. --- ### Wolf's Slot - Overall rating: 5/5 - Reviewer: Fabrizio s. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. greaty overall experience with RUN Powered by ADP has been positive. One of the things I appreciate most is how much time it saves me when completing payroll and managing employee information. The system is easy to navigate, and having everything in one place makes it easier to complete tasks without having to spend extra time searching for information. It also helps make the payroll process more organized and efficient. I like that I can complete my work quickly while still having access to the information I need. Overall, RUN Powered by ADP has made my daily responsibilities easier, more convenient, and less time-consuming. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is user-friendly, and I like that the information is organized in a way that is easy to understand and navigate. It saves time because I can quickly access employee information, process payroll, and review important details without feeling overwhelmed. I also appreciate how convenient it is to have everything in one place. Overall, RUN Powered by ADP makes payroll tasks more efficient and less stressful, which allows me to focus on other important responsibilities at work. #### Cons What I like least about RUN Powered by ADP is that some features can be a little confusing when I am using them for the first time. Even though the system is generally easy to use, there are times when I have to look around to find a specific option or information. It would be helpful if some of the features were more straightforward and easier to locate. I also think the system could provide clearer instructions or explanations for certain tasks. Overall, these issues are not major problems, but they can sometimes slow me down when I am trying to complete payroll or other tasks quickly and efficiently. --- ### Reliable payroll with strong support - Overall rating: 5/5 - Reviewer: Angela O. - Verified reviewer: Yes - Industry: Medical Devices - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RUN Powered by ADP has been smooth and positive. Getting started felt a little overwhelming at first, but my rep, [sensitive content hidden], made a big difference. She walked me through the setup, stayed responsive, and followed up to make sure everything was working the way it should. That level of support helped me get up and running quickly. Once I got familiar with the platform, running payroll became simple and efficient. The system feels reliable, and I feel confident that everything is being handled correctly. Overall, it has taken a lot of stress off my plate as a business owner, and I feel supported every step of the way. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support stood out right away. My rep, [sensitive content hidden], stayed involved through setup and made sure I understood each step. The platform is clean and straightforward once you get into it. Running payroll feels organized and efficient, not overwhelming. I also like the reliability. Payroll processes smoothly, and I feel confident everything is being handled correctly. Overall, the combination of strong support, ease of use, and a dependable system made a great first impression. #### Cons There is a bit of a learning curve at the beginning, especially if you are new to payroll systems. Some features are not as intuitive right away, so it takes a little time to feel fully comfortable navigating everything. Pricing can also feel a little high for a new or small business, depending on the services you choose. It’s worth it for the support and reliability, but it’s still something to consider. Aside from that, I haven’t run into any major issues so far. --- ### Reliable Payroll Made Simple with Room to Grow - Overall rating: 5/5 - Reviewer: Dharmik P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience using RUN Powered by ADP for payroll and HR management. The platform is intuitive and makes it easy to handle payroll processing, tax filings, and employee management all in one place. What really stands out is how reliable and accurate everything is—it gives me peace of mind knowing payroll is handled correctly every time. Their customer support team has also been excellent. Whenever I’ve had questions, they’ve been responsive, knowledgeable, and genuinely helpful in resolving issues quickly. It’s clear they care about their customers and want to make the experience as smooth as possible. Overall, RUN Powered by ADP has saved me time, reduced stress, and helped streamline my business operations. I’d definitely recommend it to other small business owners looking for a dependable payroll solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What stands out most about RUN Powered by ADP is how much time and stress it takes off your plate. The biggest advantage is its simplicity paired with reliability—you can run payroll quickly without worrying about calculations or tax compliance, which are handled automatically. Another highlight is the all-in-one functionality. Instead of juggling multiple tools, you get payroll, tax filing, employee management, and basic HR support in one place. That convenience makes a big difference, especially for small business owners. And honestly, the customer support is a major plus. When something comes up, it’s easy to get help from someone who actually knows what they’re doing and can walk you through it without wasting time. Overall, it’s the combination of ease of use, accuracy, and support that makes it so valuable. #### Cons One downside of RUN Powered by ADP is that, while it’s great for core payroll tasks, some of the advanced features can feel limited or locked behind higher-tier pricing. As your business grows, you may find yourself needing tools or reports that require an upgrade. Another common frustration is that the interface, while simple, can feel a bit dated in certain areas. It gets the job done, but it’s not always as modern or customizable as some newer platforms. There can also be occasional delays when navigating more detailed reports or settings, especially if you’re trying to dig into specific payroll data. Lastly, while customer support is generally helpful, wait times can sometimes be longer during peak periods, which can be inconvenient if you need immediate assistance. Overall, none of these are dealbreakers, but they’re areas where the platform could improve. --- ### ADP Run is easy to use and keeps you complaint - Overall rating: 5/5 - Reviewer: April W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Easy to use and good customer service. Feels good to know we are compliant with all our payroll needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is really easy to use and we have multiple ways of reaching out for assistance when and if needed which is not often. #### Cons Having to change the deductions/reimbursement column names. I wish there was a drop box to add as many as want or need and then choose from in the future. #### Reasons for switching to RUN Powered by ADP Accountant recommendation and CEO directive. --- ### Great service, great product, happy with our transition! - Overall rating: 5/5 - Reviewer: Hannah W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a good transition that we made a few years ago. I am constantly working within it and find its ease of use one of its biggest features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is user friendly, straight-forward, and any time I have needed help from customer service, its always been informative and staff members are always top notch. #### Cons I would love to see more specificity in some of the reports (being able calculate specific fica deductions) and I wish there scheduling software better met the needs of our practice so we could utilize it all. Sometimes the app is glitchy. This is me being picky though, it does really well overall. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/adp-run-profile/reviews/?page=2) --- RUN Powered by ADP Reviews, Pros and Cons - 2026 Software Advice