--- title: "RUN Powered by ADP Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RUN Powered by ADP. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RUN Powered by ADP is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/adp-run-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [RUN Powered by ADP](https://www.softwareadvice.com/hr/adp-run-profile/) / RUN Powered by ADP Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/adp-run-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/adp-run-profile/alternatives/) # RUN Powered by ADP User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,536 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,120 reviews (73%) - 4 stars: 286 reviews (19%) - 3 stars: 79 reviews (5%) - 2 stars: 27 reviews (2%) - 1 star: 24 reviews (2%) ### Most mentioned pros - The system automates payroll calculations, tax withholdings, and filings, which reduces errors and saves time while ensuring compliance. - The reporting features and real-time access to payroll data also make it easier to monitor and manage financial information. While there can be a small learning curve when using some of the advanced features, overall the system is reliable, efficient, and helpful for managing payroll and HR-related activities. - It’s a reliable platform that makes payroll processing straightforward and helps keep employee and tax information organized in one place. While some advanced features require additional services, the core tools work well for small businesses and save a lot of time managing payroll and basic HR tasks. ### Most mentioned cons - Additionally, the platform lacked functionality we previously had with another provider, including more flexible reporting, document management with e-signature, seamless data integrations, and timekeeping controls and administrative visibility are limited. - ADP did not put enough time into the setup process before our first payroll thus many categories or specifics were not setup for us so when we went to process our first payroll it took nearly 2 days to complete. - One downside of RUN Powered by ADP is that, while it’s great for core payroll tasks, some of the advanced features can feel limited or locked behind higher-tier pricing. As your business grows, you may find yourself needing tools or reports that require an upgrade. ## RUN Powered by ADP customer reviews Showing reviews 1-25 of 1,536 (page 1). ### Never Regret Switiching - Overall rating: 5/5 - Reviewer: Bill S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love that the communication with everyone has been great! everyone has been following up with us making sure that things are going smoothly. Getting all of my employee documents uploaded was the easiest thing from switching over from our last company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use. I have had no issues with this at all. When you think that you aren't going to get your moneys worth you defiantly will. It is worth what you pay for. Customer support has checked in with us weekly to make sure that things are running smoothly with us. The Speed is great, and I love that it tells you if there is enough money in the bank account so there is no risk of overdrawing. #### Cons The only thing that I do not like is that if I go to add in PTO or Holiday or sick pay for one pay period that it keeps it in for the next pay period and doesn't automatically reset. #### Reasons for switching to RUN Powered by ADP Due to paychex not checking in with us and the cost rising --- ### Sales and Marketing Director - Overall rating: 5/5 - Reviewer: Patrick F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I came from Paychex and immediately the customer service and support was better. I figured that after the honeymoon was over, the service quality would drop, but it didn't. It actually got better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything I need to run payroll and get HR support is at my fingertips. The mobile app allows for me to be away and still make sure that payroll is run and problems are solved right then and there. #### Cons I wish that in the payroll screen, the available sick time and vacation time for each employee was visibile on that screen. I hate having to go and run a report to see if they have enough time to cover being away from work #### Reasons for switching to RUN Powered by ADP Their customer service and suppor tteam was slow to respond --- ### Great Payroll System - Overall rating: 5/5 - Reviewer: Kara G. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use to pay employees or contractors via direct deposit, they file all the important reports and make sure taxes are taken out and filed as well. #### Cons Sometimes the system can be glitchy and difficult to set up new states. --- ### ADP RUN: The Go to Payroll Platform for SMBs - Overall rating: 5/5 - Reviewer: Eri D. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Run Powered by ADP is the perfect solution for offering an easy to use payroll platform for my clients. It covers all of their compliance needs and is able to handle the variety of payroll needs that may arise from their industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When it comes to payroll providers there are many options to choose from in the space. As a CAS firm, ADP Run is the perfect solution for our small business clients. Run is an easy to use solution for onboarding employees and running their payroll. ADPs team is also a big help when it comes to onboarding or small business clients. #### Cons Overall there are not too many issues with RUN. I would say there is room for them to advance the technical side of their product like some of their competitors have. The QBO integration could have a few more features and be a bit more robust than it's current iteration. #### Reasons for choosing RUN Powered by ADP Tough decision between the two as Gusto has a slightly better interface in some ways, however, RUN simply offers more in terms of compliance and customization for specific client needs. #### Reasons for switching to RUN Powered by ADP Customer service was the biggest motivator. Especially as a firm owner, having a dedicated line to resolving issues as they may arise is big help. --- ### RUN Powered by ADP is great and small adjustments could make it even better - Overall rating: 4/5 - Reviewer: Jordan S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would say the experience has been very positive. The product always seems to work as intended. I do think there is probably a lot that I don't know or understand because I haven't been taught how things are intended to work, I'm just learning myself as I go. I also think the onboarding, off boarding, and invoices are not clear. That can be frustrating, though the chat support always helps when I asks questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The chat support is quick and helps trouble shoot / teach me things in real time. There are a lot of reports to help manage the business and review important financial information related to payroll. #### Cons I wish there was more how-to guides that taught you what you should know. Sometimes it feels like if I don't know what to ask, I don't know what I'm missing. In other words, a "let me teach you how to use this and all the things you should know" would be really helpful. The taxes document portal can be frustrating as I don't find that I get clear resolution without looking for it and keeping up with it myself. #### Reasons for choosing RUN Powered by ADP Pricing was better given the wider range of features we got. --- ### The Smoothest Payroll Transition We've Ever Had ⭐⭐⭐⭐⭐ - Overall rating: 5/5 - Reviewer: Cassidy T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using RUN Powered by ADP for about a month, and it's exceeded our expectations. The transition was smooth, the system has been reliable, and payroll has run flawlessly every pay period. It's user-friendly, efficient, and backed by excellent customer support. We're very happy with our decision to switch and would confidently recommend it to other small and growing businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RUN Powered by ADP has been incredibly easy to implement and use. Payroll processing is fast, accurate, and straightforward, and the interface is intuitive enough that we were comfortable with it almost immediately. Customer support has been outstanding whenever we've had questions, and the employee self-service features have made managing payroll and HR tasks much more efficient. Overall, the platform has saved us time and streamlined our payroll process. #### Cons The only downside we've encountered is that a few employees have had trouble with the mobile app depending on the type of device they're using. In those cases, they were able to access everything through the web browser, so it hasn't been a major issue, but we'd love to see improved consistency across all mobile devices. #### Reasons for switching to RUN Powered by ADP We switched from QuickBooks Payroll to RUN Powered by ADP because we needed a more comprehensive payroll and HR platform that could grow with our business. ADP offers better employee management, onboarding, timekeeping, and payroll integration. One of the biggest benefits has been having a dedicated implementation team and direct access to knowledgeable support. Instead of searching for answers on our own, we have real people we can contact who are familiar with our account and can quickly help us resolve questions or issues. That level of support has made the transition smooth and given us much more confidence in our payroll process. --- ### Recommend ADP - Overall rating: 5/5 - Reviewer: Beverly U. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like ADP! It's very helpful and useful when it comes to making my job as an office administrator easier and less time consuming! I recommend anyone who wants a good timekeeping/payroll software to try ADP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Timekeeping and employee management is made extremely easy. I have never had an issue with the performance or speed. I like that when tax time rolls around, ADP is on top of it with W2s and 1099s. #### Cons Some of the functions are not as user friendly when running payroll as I would like. It also keeps notices longer than required and there is no way to delete them. #### Reasons for switching to RUN Powered by ADP We were unhappy with the product and found it had become unreliable for our needs. --- ### 5 star - earned rating after 10+ years - Overall rating: 5/5 - Reviewer: Randall S. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ease of use a huge positive here. Fairly fast interface for data entry, preset reports generated after the run for download and to update QuickBooks is easy as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using ADP for at least 10 years now. The support is excellent when you have questions or issues, call and you are on hold for just a few minutes and they are really good at providing quality support. The chat feature is easy to use and easy to find. The website data entry and management of employee profiles is easy to navigate. I added features such as 401k mgt and a company SOP handbook. The handbook is a valuable tool as ADP keeps it updated (and accessible on-line to employees) plus we get to update it with our own internal policies as well. Been very happy with our relationship with ADP and recommend. To us at least, they may not be the cheapest, but they are reasonable with top notch products, interface and support. They also allow us to run payroll by 2pm for next day direct deposit! This is a huge advantage over their competitors. Highly recommend. #### Cons Their 401k support isn't the greatest...between IRS, State, Fed and other rules and regulations it can be complex and difficult to manage. #### Reasons for choosing RUN Powered by ADP I don't recall, too long ago, maybe 10-12 years ago? #### Reasons for switching to RUN Powered by ADP Ability to run payroll the day before vs. 2-3 days before the run --- ### Makes Running Payroll Easier for Our Two Small Businesses - Overall rating: 5/5 - Reviewer: sedat d. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we have had a pretty good experience with RUN by ADP. We are two small companies, so having something that makes payroll easier is very important to us. It saves us time and keeps everything together in one place. There are some things that can be a little confusing, but once you learn the system it works pretty good. The support has also been helpful when we have questions. Overall, it has made keeping up with payroll and employees a lot easier for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about RUN by ADP is that it makes doing payroll a lot easier for us. We run two small companies, so we don't have a big office staff to handle everything. ADP saves us a lot of time and keeps the payroll and employee information all in one place. Once you get used to it, it's pretty easy to use and it takes a lot of the headache out of doing payroll. #### Cons The biggest thing I don't like is that sometimes it can be hard to figure out where to find something in the system. There are a lot of different options and menus, and it can get a little confusing. Sometimes I also feel like there are easier ways to do certain things. But once you get used to it, it's not too bad. #### Reasons for choosing RUN Powered by ADP Adp is the King of payroll processing sector. --- ### Small Business Application - Overall rating: 5/5 - Reviewer: Derek Z. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Because payroll compliance is so critical, ADP typically assigns representatives to help set up tax profiles, employee details, and historical data. While it can take a couple of days to ensure all specific state categories are aligned properly, users generally report feeling well-supported during the initial configuration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest headache for any business owner is tax compliance—getting state, local, and federal withholdings wrong can lead to massive penalties. What makes RUN exceptional is how it completely automates tax filing and calculations. It keeps track of changing tax regulations in the background, giving users massive peace of mind that their tax compliance is handled accurately without manual intervention. #### Cons For a platform backed by an HR giant, its built-in reporting features can feel surprisingly restrictive. While it handles basic payroll summaries perfectly fine, users frequently complain that customizing reports or trying to cross-reference specific data points is clunky. If your business requires highly specific, tailored analytics or non-standard reporting templates, RUN often feels like a rigid box that you can't easily tweak #### Reasons for choosing RUN Powered by ADP Integration and tax compliance all in one place --- ### All around the BEST - Overall rating: 5/5 - Reviewer: Jared S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working with ADP has been a genuinely smooth and positive experience from start to finish. From the initial setup, their implementation team walked us through every step, making what could have been a complicated transition feel organized and manageable. One standout moment was during our first payroll run. Everything processed accurately and on time, and the system made it easy to review details before submitting. When we had a few questions about tax setup and employee classifications, customer support responded quickly and explained everything in a way that actually made sense, which saved us a lot of stress. Over time, the platform proved to be reliable and easy to navigate. Employees were able to access their pay stubs and tax documents without confusion, and administrative tasks that used to take hours became much faster. Reports were especially helpful—they gave clear insights without needing to dig through complicated menus. Overall, the experience has been consistent, efficient, and dependable. ADP has made payroll and HR processes feel far less overwhelming, allowing us to focus more on running the business instead of managing paperwork. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros If you’re looking for a well-rounded payroll and HR solution, ADP consistently delivers strong performance across the areas that matter most. Value for Money: ADP offers a solid return on investment. While it may not be the cheapest option on the market, the breadth of features—payroll, HR tools, compliance support—makes it worth the cost for businesses that want reliability and scalability. Customer Support: Customer support is one of ADP’s standout strengths. Their representatives are generally knowledgeable and responsive, helping resolve issues efficiently and providing guidance when navigating more complex payroll or HR situations. Ease of Use: The platform is user-friendly, especially once you’re familiar with it. Tasks like running payroll, managing employee data, and accessing reports are streamlined, saving time for both administrators and employees. Bugs and Issues: Like any software, ADP isn’t completely free of occasional glitches, but major issues are relatively rare. When they do arise, support is typically quick to address them, minimizing disruption. Process Implementation: Implementation is structured and thorough. ADP provides onboarding assistance to help businesses transition smoothly, though the process can take some time depending on the size and complexity of the organization. User Interface: The interface is clean and professional. While not overly flashy, it’s functional and organized, making it easy to find key features and complete tasks without unnecessary confusion. Overall: ADP is a dependable choice for businesses that want a comprehensive payroll and HR solution backed by strong support and proven systems. #### Cons Process Implementation: Implementation can be lengthy and complex, especially for smaller companies. The setup process may require multiple steps, coordination with support teams, and time to properly configure payroll, taxes, and employee data. User Interface: The interface, while functional, can feel outdated and somewhat cluttered. Some areas—like reporting—are often described as clunky or difficult to navigate efficiently. Overall: ADP is powerful, but that power comes with trade-offs—higher costs, a steeper learning curve, and occasional support or usability frustrations. It tends to be better suited for mid-sized to large businesses rather than very small teams. #### Reasons for switching to RUN Powered by ADP Couldn’t figure it out, and adp was more helpful --- ### I highly recommend ADP Payroll Services - Overall rating: 5/5 - Reviewer: EILEEN B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For over 5 years ADP Payroll Service has taken care of all my company's payroll needs without any issues. They are always available if I have any questions or concerns. All of my reports have been correctly filed and paid on time. It's been a true pleasure to work with the ADP team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using ADP Payroll services for several years now and I love that their customer service reps are so helpful and knowledgeable. They go out of their way to solve my issue on the first phone call, although, I must say I really don't have too many issues with them, it's usually something on my employee's side. Their pricing for their service is extremely reasonable compared to other companies. Processing my weekly payroll each week couldn't be easier. The process implementation steps are easy to follow. Their website is so user friendly. Their website interface makes it simple for you to navigate your account online but customer service is available 24/7 if you need them. There's no expensive software I needed to buy like some other payroll services, I just had to start an account with ADP so that was a plus for me. They inform me of any payroll deduction changes, (like Paid Leave) or tax changes that may be coming in the future right away so I can be prepared and, if necessary, notify my employees. #### Cons I don't really have any at this time. I've worked with ADP Payroll Service for over 5 years now and haven't had any real issues to speak of. The only time I did have issues, it was because my employee changed banks and didn't notify HR and their direct deposit got messed up and ADP solved that issue in 1 phone call and got my employee paid. #### Reasons for switching to RUN Powered by ADP Their service got way too expensive and it wasn't reliable in a ot of cases. --- ### Highly recommend for compliance and ease of use - Overall rating: 5/5 - Reviewer: Jaston E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Highly recommend ADP. I've gotten my brother's company using them and have referred them to others in my city and community as well. It seems like many employees have worked for companies that use them at this point as well, so there's a lot of familiarity with how to navigate their systems. And all of that scale hasn't translated into a major increase in price which we really appreciate as a small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to run scheduling, with time tracking, for my team that I can automatically pull into payroll. The primary reason we switched over to RUN by ADP was for compliance purposes. When payroll runs being able to easily track sick time, vacation time, worker's comp, and retirement with a few clicks has saved our company hours of work each week at a great price. #### Cons There are a few systems and communication pieces that our employees receive that sound a bit more corporate than our companies typical communication that I wish I could edit. #### Reasons for switching to RUN Powered by ADP Compliance changes in California required additional services and ADP's RUN were significantly cheaper than Quickbooks. --- ### Good Payroll Service - Overall rating: 3/5 - Reviewer: Brittany M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall a good experience, easy to get in touch with someone to fix issues or ask questions, because you will have technical questions from time to time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ease of submitting time tracking and payroll. It is also good for PTO tracking and submitting. There is a feature for employees to clock in based on geo tracking #### Cons Can be confusing/frustrating if there is an issue, typically need to initiate a chat if time cannot be submitted as it does not tell you what the specific error is, #### Reasons for choosing RUN Powered by ADP I dont remember the name of the other local place but chose ADP because it is a known company and I had hesitation to use a smaller company in case they failed to thrive. Didnt want the headache of changing payroll companies due to a company shutting down. #### Reasons for switching to RUN Powered by ADP Paylocity did not offer enough resources with time tracking, PTO tracking, and required additional work to submit payroll using a spreadsheet instead of being able to submit from their platform. --- ### Value Based Professional Platform - Overall rating: 5/5 - Reviewer: Russell W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Functions well with guidance from support to help implement report processes. Used with our administration can be a very powerful tool to address HR and payroll issues when changes are unavoidable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use for any size company or number of employees. User friendly tabs with pertinent categories to keep one focused on necessary tasks. #### Cons Frequent necessary password changes came about at inconvenient times. Although necessary seemed forced when could be optional. #### Reasons for choosing RUN Powered by ADP Familiarity of ADP Resource and already experienced the Paychex platform. #### Reasons for switching to RUN Powered by ADP Cost implications and facets of Resource not used. --- ### New Employer for a year - Overall rating: 4/5 - Reviewer: Pratik S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RUN Powered by ADP has been positive. The platform is intuitive and helps simplify payroll processing, tax filing, and employee management in one system. I appreciate how it automates many payroll tasks, which saves time and reduces the risk of errors. The reporting features and real-time access to payroll data also make it easier to monitor and manage financial information. While there can be a small learning curve when using some of the advanced features, overall the system is reliable, efficient, and helpful for managing payroll and HR-related activities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros What I liked most about RUN Powered by ADP is its user-friendly interface and the way it simplifies payroll management. The platform makes it easy to process payroll, manage employee information, and handle tax filings in one place. I also appreciate the automation features and compliance support, which help reduce errors and save time for businesses. Additionally, the reporting tools and real-time access to payroll data make it easier to monitor financial information and make informed decisions. Overall, RUN Powered by ADP provides an efficient and reliable solution for managing payroll and HR tasks. #### Cons What I liked least about RUN Powered by ADP is that some advanced features and reports can take a little time to learn for new users. While the platform is generally user-friendly, navigating certain settings or customizing reports may require additional guidance or training initially. However, once users become familiar with the system, it becomes much easier to manage payroll and HR tasks efficiently. #### Reasons for choosing RUN Powered by ADP Price Price Price Price Price Price Price Price #### Reasons for switching to RUN Powered by ADP Price Price Price Price Price Price Price Price --- ### 5 Stars for Emp Mgmt, 0 stars for upsells - Overall rating: 4/5 - Reviewer: Kellie A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I would do it again but wish there was a smaller, less expensive version for my small company that didn't include continuous attempts at upselling products and services my company doesn't need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros RUN does make tracking employee's times and employment info easier. Managing all of their information in one place. #### Cons RUN is not always intuitive to someone who is not an HR person. Some areas are a bit lagging but overall, my LEAST favorite thing about RUN and ADP is how they use your membership to do nothing but upsell you. I can't get ahold of a person when I need help but time and time again, someone reaches out wanting me to upgrade my account. #### Reasons for switching to RUN Powered by ADP The payroll company I was originally using closed. --- ### A Worthwhile Investment That Makes Payroll and Time Tracking Effortless - Overall rating: 5/5 - Reviewer: Maxwell P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ADP RUN is worth every penny for the time it saves me alone. The ability to handle Time Tracking and Attendance alongside payroll in one system makes my life so much easier. The strong Customer Support gives me confidence that I am never alone if a problem arises. It strikes a perfect balance between being powerful enough to handle complex needs and simple enough to use every day without frustration. It is a solid value for any business owner who wants to focus on growth rather than paperwork. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest selling point for me is the Ease of Use. The platform is incredibly intuitive, meaning I can run payroll in just a few clicks without needing a degree in accounting. The Time Tracking and Attendance integration is seamless. My employees can clock in and out easily, and that data flows directly into the payroll system without me having to manually enter hours, which eliminates so many human errors. Whenever I have hit a snag, the Customer Support team has been exceptional. They are knowledgeable and patient, walking me through issues until they are completely resolved. #### Cons While I believe it offers great value, the cost can creep up if you have a lot of employees, so you have to really evaluate the Value for Money for your specific size. It is definitely not the cheapest option on the market, but you pay for the peace of mind. Occasionally, the time tracking sync can have a slight delay if the internet connection is spotty on the employee side, but it is rare. #### Reasons for choosing RUN Powered by ADP Overall pricing has been a huge factor and it was crucial to keep costs down. --- ### My RUN Experience - Overall rating: 5/5 - Reviewer: Kelley J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far, I have had a positive experience. Most issues that we had while setting it up were resolved quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really Loved the ease of use, mobile access, and how simple it made payroll processing. Payroll was the biggest bonus for me. #### Cons I had some concerns while setting up our PTO and Sick Leave. I wasn't quite sure how to set it up, but I was able to get customer service to help me out. #### Reasons for choosing RUN Powered by ADP Because we were already using it to process payroll. It made sense. --- ### ADP is worth every penny - Overall rating: 5/5 - Reviewer: Jeannine M. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I switched to ADP about 25 years ago and now have used it while working for 3 different companies. I highly recommend ADP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that the value for the money is excellent and I can always speak to a real human being should I need assistance. ADP is on top of their game. I make use of creating my own reports and I am always happy I can filter to get exactly the information I need. #### Cons My particular system has a search engine that ADP does not prefer which causes me to refresh my page in order to print out the information I seek. #### Reasons for switching to RUN Powered by ADP Paychex made way too many errors which ended up costing time and money. --- ### ADP is truly one stop shopping! - Overall rating: 5/5 - Reviewer: Kathy T. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have everything in one place- payroll, training, time and attendance, pay as you go WC insurance, tax filings, onboarding and off boarding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used several different payroll solutions in the past. RUN is by far the easiest to implement and saves me so much time on my HR responsibilities. Customer service is also by far the best I have ever experienced; this is why I left my last provider. Everything is in one place and very intuitive. I love the notifications I get when my hourly employees have not clocked back in from either a break at the end of the shift. Report packages are already defined, although you can certainly choose what you want to see. This makes completing an audit a breeze. #### Cons My only complaint is on the timekeeping which does not allow me to define what a workday is. This is legally allowed in CA. When I sued the time and attendance system, I could define the workday as a 24 hour period starting at 12AM and ending at 1159PM. RUN does not allow this and merges hours together if there is less than 5 hours between any clock in and clock out. As I grow, I am not sure I can continue using RUN as this particular issue is becoming very time consuming to manage. #### Reasons for switching to RUN Powered by ADP Customer service was awful. My rep was constantly changing. --- ### GREAT PLATFORM FOR TIME KEEPING - Overall rating: 5/5 - Reviewer: QUAN C. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with RUN Powered by ADP has been extremely positive. The transition to the platform was smooth, and integrating it into our daily operations was much easier than we anticipated. From the initial setup to processing payroll, the system has been intuitive and user-friendly, allowing us to spend less time on administrative tasks and more time focusing on serving the children and families at Mt. Olive Early Learning Center. One of the biggest benefits has been the positive feedback from our staff. They appreciate the self-service features, easy access to their pay information, and the convenience of viewing pay stubs and tax documents online. Having these tools readily available has improved communication and reduced the number of payroll-related questions our administrative team receives. As a director, RUN has saved me a significant amount of time each payroll cycle. Payroll processing is efficient, taxes are handled accurately, and the automated features have simplified many tasks that previously required manual work. Overall, RUN Powered by ADP has been a reliable and valuable investment for our organization. We would confidently recommend it to other childcare centers and small businesses looking for an easy-to-use payroll solution that improves efficiency while providing an excellent experience for both administrators and employees. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software is very easy to use and integrate into a small business. We have a staff of 9 currently. It is easy to post schedules as well as have employees to view their schedule and monitor their time via the tablet that was provided by ADP. Being able to invite employees to complete hiring paper work is a plus #### Cons **Review from Mt. Olive Early Learning Center (MOELC)** At Mt. Olive Early Learning Center, we recently transitioned to RUN Powered by ADP for our payroll processing and have found the system to be dependable for handling employee payroll, tax filings, and direct deposits. The platform offers a variety of useful features and has helped streamline several administrative tasks. However, we have also experienced a few challenges. The cost can increase quickly as additional services and features are added, making it a significant investment for a smaller childcare center. We also found that some functions require extra training due to the system's complexity, and certain features that we expected to be included are only available at an additional cost. On occasion, resolving payroll questions has required contacting customer support, which has not always been as timely as we would have preferred. Overall, RUN Powered by ADP is a professional and reliable payroll solution that offers many valuable tools for growing organizations. While it has improved our payroll process, we believe greater pricing transparency, more inclusive features, and faster customer support would make the experience even better. We would recommend RUN Powered by ADP to childcare centers and small businesses that are looking for a comprehensive payroll system and are prepared for the associated costs. --- ### Streamlined Payroll Management That Delivers Real Value for Our Business - Overall rating: 5/5 - Reviewer: Fernanda O. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, RUN by ADP has proven to be a reliable, feature-rich payroll solution that grows with our business. From smooth account login to robust employee management tools, it covers everything we need under one roof. Customer support has been a genuine highlight: knowledgeable, friendly, and quick to help. For any small to mid-sized business like ours looking for a trustworthy payroll platform that offers strong value without sacrificing ease of use, RUN by ADP is absolutely worth it. We wouldn’t hesitate to recommend it.​​​​​​​​​​​​​​​​ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RUN by ADP has been a game-changer for our business. The platform is incredibly intuitive, even as a team member with no prior payroll experience I was able to navigate it confidently from day one. Employee management is a standout feature; onboarding new hires, tracking hours, and managing records all happen in one centralized place, which saves us significant time. The value for money is excellent considering the breadth of features offered, and the automated compliance updates give us real peace of mind. Logging in is seamless across devices, and the dashboard gives an instant, clear overview of everything payroll-related and outstanding tasks. #### Cons The only minor friction we’ve experienced is with the initial process implementation phase, setting up payroll took a bit of time as we experienced delays from the DOR, though nothing that disrupted operations. To ADP’s credit, their customer support team was consistently responsive and walked us through every issue patiently and thoroughly, so no problem went unattended or unresolved. --- ### Simple, Reliable Payroll with Great Support - Overall rating: 5/5 - Reviewer: Inna J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with RUN Powered by ADP® has been positive. It has made payroll more efficient, reduced manual work and compliance risk, and saved administrative time. The platform is reliable and easy to use, and the customer support is excellent, which makes it a strong solution for small businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about RUN Powered by ADP® is its reliability and ease of use. Payroll is guided step by step, taxes are handled automatically, and the customer support is phenomenal. It saves time, reduces errors, and gives peace of mind, especially for a small business without a dedicated payroll or HR team. #### Cons Some features and resources can be difficult to find, especially for users without full HR permissions, and certain tools (like handbook customization or compliance-related content) could be clearer and easier to understand. More guidance and flexibility in these areas would improve the overall experience. --- ### Great service. No complaints. - Overall rating: 5/5 - Reviewer: Sam D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved how easy it is to use RUN Powered by ADP whenever I do payroll. I use it in a browser when on my computer, and also the iOS app on my phone. The few times I've had questions, they are quick to answer and provide all of the info I need. I log in using an admin email and have given each of my employees access through their own so they can get their payroll info and forms. #### Cons I don't have any issues with RUN Powered by ADP. Its usage is great. The only thing that could be improved is the pricing. While it isn't the most expensive option, there are a few others out there that are cheaper. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/adp-run-profile/reviews/?page=2) --- RUN Powered by ADP Reviews, Pros and Cons - 2026 Software Advice