--- title: "RUN Powered by ADP Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RUN Powered by ADP. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RUN Powered by ADP is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/adp-run-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [RUN Powered by ADP](https://www.softwareadvice.com/hr/adp-run-profile/) / RUN Powered by ADP Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/adp-run-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/adp-run-profile/alternatives/) # RUN Powered by ADP User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,684 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,230 reviews (73%) - 4 stars: 318 reviews (19%) - 3 stars: 84 reviews (5%) - 2 stars: 27 reviews (2%) - 1 star: 24 reviews (1%) ### Most mentioned pros - From the initial setup to processing payroll, the system has been intuitive and user-friendly, allowing us to spend less time on administrative tasks and more time focusing on serving the children and families at Mt. Olive Early Learning Center. - It has helped us streamline payroll, stay compliant with tax requirements, and spend less time on administrative tasks so we can focus on running our business. - I appreciate that the platform is accessible on mobile devices and that it supports businesses that need dependable payroll and HR features without making the process overly complicated. ### Most mentioned cons - When I am finished approving timesheets and I log out of that area, when I click on RUN PAYROLL, I get an error message saying I DON'T HAVE APPROVAL FOR THIS PROCESS, so I have to log out and log back into Run and then I can process payroll. - Switching from QuickBooks also meant losing some of the native accounting integration we used to have, so getting payroll data into our books now takes more manual work than before. - Additionally, the platform lacked functionality we previously had with another provider, including more flexible reporting, document management with e-signature, seamless data integrations, and timekeeping controls and administrative visibility are limited. ## RUN Powered by ADP customer reviews Showing reviews 1-25 of 1,684 (page 1). ### Easy to Use with Great Reports, Helpful Support, and Competitive Pricing - Overall rating: 5/5 - Reviewer: Xavier C. - Industry: Accounting - Company size: 11-50 employees - Product usage: 5+ years · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They help solve payroll issues for our accounting clients, and it also benefits our company thanks to the commission plan. It’s easy to use and provides a few tools that make the work easier. #### Ratings breakdown - Ease of use: 5/5 #### Pros Easy to use, great variety of reports, the customer service is very helpful, for the organization good benefits, performance is good, price is competitive #### Cons They have a very strict secure-deposit policy. They asked for $10,000, which is a lot for a small business. They also aren’t patient if a client doesn’t have funds for even one payroll. --- ### Mobile Payroll Keeps Taxes on Track, Despite Slow Support - Overall rating: 5/5 - Reviewer: Elena R. - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RUN Powered by ADP helps me pay my payroll taxes on time and relieves me of penalties from EDD. #### Pros I like that RUN Powered by ADP is easily accessible on my mobile device. I can run payroll for the week, enter hours, modify pay rates and pay frequency, and run reports. It also helps me pay my payroll taxes on time and relieves me of EDD penalties. #### Cons I had to wait a while for an agent to call me back. During setup, there was an issue with the weeks catching up to my initial run, so I had to check the year-to-date figures before I okayed it. --- ### Easy, Flexible Payroll with Exceptional Support - Overall rating: 4/5 - Reviewer: Melissa C. - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RUN Powered by ADP helped me make sure we still get paid the day after a holiday, work through regular and off-cycle payroll submissions, and set up two child support cases. It helps me with everything when it comes to payroll. #### Pros I love that RUN Powered by ADP is very user friendly and detailed, with lots of different functions. Processing payroll is easy because I can enter amounts to be paid, repaid, or taken out in the boxes. I can also choose filters and boxes for each payroll cycle and adjust things to fit our needs. The customer service is very helpful. They helped me work through payroll and off-cycle payroll issues, set up child support cases, and made the initial setup pretty painless. #### Cons I’d like to be able to create as many categories as I need. To break down different percentage commissions on a check or pay stub, I have to create separate boxes, like a commission box and a technician commission box. --- ### Nómina intuitiva y completa, pero con integraciones manuales - Overall rating: 5/5 - Reviewer: Luciana P. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Con tantos empleados y tanto detalle de sus horas, RUN Powered by ADP me hace mucho más amigable procesarlos; la aplicación es más intuitiva y sencilla. #### Pros RUN Powered by ADP me resulta bastante intuitiva y sencilla. Cuando necesito asistencia, la tengo en el momento, y me han resuelto muchas dudas; eso me resulta productivo y resolutivo. Los reportes e informes que pido me resultan buenos, y es una herramienta cómoda. Por lo que he visto, la configuración inicial también es intuitiva y sencilla, siempre que tenga a mano la documentación o la información que piden. Me gusta la facilidad de los tags, poder entregarles el W-2 a los empleados, registrarlos y tener su información completa. También está muy bueno poder acceder a los empleados activos, inactivos y a su historial. #### Cons Me gustaría que fuera más sencillo conectar RUN Powered by ADP con QuickBooks. Ahora tengo que hacer el proceso a mano y, como tenemos muchos empleados, la tarea se vuelve lenta. No me animo a integrar ambas aplicaciones porque no me da buena impresión de que sea fácil. --- ### Problem Solving, Detailed Answers, & Easy to Reach! - Overall rating: 5/5 - Reviewer: Joei D. - Industry: Law Practice - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are helping us navigate the new policy changes that impact overtime hours for both salaried and hourly employees to ensure tax forms are prepared properly. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros My questions were researched, reviewed, and answered thoroughly. They make it easy to reach a customer service associate 24/7, and give detailed answers. #### Cons The lack of consistency between chat associates. Example- one was able to solve my problem immediately. The one before that person actually made it worse. --- ### Effortless, Reliable Payroll with Exceptional Support - Overall rating: 5/5 - Reviewer: Dylan D. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered RUN Powered by ADP has solved our payroll issues and streamlined payroll, so I don’t have to do much to run it. It’s been seamless and reliable, with zero major issues over the years, which gives me peace of mind. #### Pros I use RUN Powered by ADP for payroll and HR, and processing payroll regularly takes just a few clicks. The interface is clear and intuitive, and the automated tax filings and reports take a huge burden off my team’s shoulders. Everything is laid out logically, so training new administrative staff is fast and simple. The platform is seamless and reliable; we’ve had zero major issues over the years, which gives me peace of mind knowing payroll works consistently week after week. Setting it up and entering everyone is very easy, and it keeps track of the steps for adding a new employee as well as everyone’s PTO, vacation, and sick time. It runs quickly and efficiently. I also appreciate the support team: when I call with a question, need help with a specialized feature, or want to check a compliance setting, the staff are friendly, patient, and knowledgeable. I don’t feel rushed, and they make sure my issue is resolved before I hang up. #### Cons I don’t think there’s anything that should be improved; RUN Powered by ADP runs really quickly and efficiently. I guess I’d like a bit more AI integration. --- ### RUN Powered by ADP Simplifies Payroll and Saves Our Small Business Time - Overall rating: 5/5 - Reviewer: Kiara S. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RUN Powered by ADP helps simplify payroll management by bringing employee pay information, payroll processing, and tax-related tasks together in one place. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros RUN Powered by ADP helps simplify payroll management by bringing employee pay information, payroll processing, and tax-related tasks together in one platform. This reduces the need for manual calculations and helps keep payroll records organized. For a small business, having these tools in one place saves valuable time, reduces administrative work, and makes it easier to stay on top of payroll responsibilities. It allows me to spend more time focusing on daily operations and business growth rather than paperwork. #### Cons Although the platform is helpful, some features and processes can take time to learn, especially for users who are new to payroll software. Certain tasks could be more straightforward, and having clearer instructions or easier navigation would improve the overall experience. I also believe that making customer support and troubleshooting even more accessible would be beneficial for small business owners who need quick answers. --- ### Knowledgeable Support That Makes Payroll Setup Easy - Overall rating: 5/5 - Reviewer: Andrea R. - Industry: Accounting - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reporting correct payroll taxes to all the agencies/states where we have employees is a big relief. Knowing reports won't be late or missing a payment gives us peace of mind. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Knowledgeable customer service reps whenever I have a question. When adding new states for payroll they are able to direct me to the correct websites/agencies for withholding and unemployment insurance account numbers. #### Cons Reports could be improved. Come of the CSV reports need clean up in order to make the most use of the data. I prefer representatives over chat than phone as they seem to be more helpful. --- ### Simple Payroll with Helpful Support, Though Reporting Could Improve - Overall rating: 4/5 - Reviewer: Alex L. - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RUN Powered by ADP makes it simple and easy for me to do payroll online. #### Pros I find doing payroll online simple and easy. I can quickly enter payroll and integrate it with outside tools, and I can get help quickly through support when needed. The automatic tax reporting, when set up, helps ensure compliance. #### Cons I’d like to be able to see the actual text forms, and the reporting could be a little bit stronger. --- ### Helpful Chat Support and Easy Payroll With Handy Reminders - Overall rating: 5/5 - Reviewer: Timothy J S. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Honestly, I don’t feel like ADP is solving any problems for me right now. I was already handling all of this myself, and I only signed up because my tax accountant requested it. I’m curious to see whether it actually makes things easier when tax season comes around. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 #### Pros The chat feature actually seems to work and is genuinely helpful. When I did have an issue, it was nice to know there was someone available to assist. Payroll is also easy to run, and the reminders help me stay on schedule. #### Cons The worst part so far has been the setup. There was a lot to configure, and the person assigned to help with the setup wasn’t very helpful. Now that everything is set up, there’s no way to go back and reach out to that person to ask additional questions. --- ### President - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer has successfully used RUN Powered by ADP for payroll and tax tasks across two companies, appreciating the simplicity of the software. They noted that while setup was easy, report retrieval could be improved. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates the straightforward payroll processing and the responsive support from RUN Powered by ADP. They noted that the reports could benefit from enhanced user-friendliness. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees As a busy mom managing a business, the reviewer appreciates the ease of accessing payroll support through live chat. The setup experience was smooth, thanks to the assistance provided throughout the process. Full review available after login on Software Advice --- ### HR Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Computer Games - Company size: 11-50 employees The platform's ease of use is complemented by responsive chat support, which helps in addressing inquiries quickly. Despite this, the AI chat feature is perceived as less effective, often failing to provide specific solutions to user problems. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The initial setup of RUN Powered by ADP is described as straightforward, enabling users to quickly start managing payroll. The user-friendly interface allows for saving work and returning to it without hassle. Full review available after login on Software Advice --- ### Office Administrator - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Farming - Company size: 11-50 employees The app's design has garnered positive feedback from employees, making it a preferred choice for payroll tasks. The onboarding process was frustrating, as the reviewer had to enter much of the data manually after providing various reports. Full review available after login on Software Advice --- ### HR Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Education Management - Company size: 51-200 employees The reviewer appreciates the straightforward operation of the platform and the professional support received. They noted that while payroll reporting is easy, the job posting function is costly and the integration with their 401(k) vendor is problematic. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates the quick setup and helpful support from ADP when establishing a new business account. Despite the positive experience, they find the need to log into multiple accounts for different roles to be confusing. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates the simplicity of setting up RUN Powered by ADP for payroll and HR management, which has made in-house operations feasible. They also highlight the responsive customer support as a key advantage. Full review available after login on Software Advice --- ### Practice Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Medical Practice - Company size: 11-50 employees ADP has been a beneficial addition to the business, streamlining payroll processes and providing convenient support. While the online portal is mostly user-friendly, it does experience occasional glitches that can disrupt navigation. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 3/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer appreciates the straightforward functionality and accessible support of RUN Powered by ADP for HR tasks. However, they find the system too basic and manual for the needs of a growing business, indicating a desire for more advanced features. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer appreciates the helpfulness of the chat support team at RUN Powered by ADP, which assists with payroll and deductions. However, they express a need for better clarity on leave balance accumulation and salary computation methods. Full review available after login on Software Advice --- ### Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Consumer Services - Company size: 11-50 employees ADP is primarily utilized for payroll services and tracking paid leave hours, making it effective for managing pay differentials. The user finds the interface easy to navigate, although some reports for external services are lacking. Full review available after login on Software Advice --- ### Accountant - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees RUN Powered by ADP simplifies payroll administration with its user-friendly interface and comprehensive features. Despite its strengths, the accessibility of customer support can be a concern during critical payroll situations. Full review available after login on Software Advice --- ### Owner - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 2-10 employees As a small business owner, the reviewer finds RUN invaluable for managing payroll and ensuring tax compliance. The straightforward setup and excellent customer service contribute to a positive experience despite some minor frustrations. Full review available after login on Software Advice ---