RUN powered by ADP Software

Pros

RUN as per its name it RUNS really great. Using it assures of getting your work done. No issues uptill now.

Cons

Regarding cons I am not able to find it any sometimes it do freezes but after updates it works fine.

Pros

I really enjoy being able to adjust my time card on the dashboard now, instead of being taken to a new tab in the old way.

Cons

My husband uses this for his work as well, and as the "CFO" of our family it would be nice if there was a way to link two accounts, so I can see our information together.

ADP stinks.

Pros

Eddie was very helpful. Got us all signed up and good to go. But ADP doesn't talk to one another so we kept getting requests for our UBI # every week and said they would charge us if we didn't get it to them. Very disorganized company that probably won't post this review.

Cons

ADP does not communicate in-house. They send you paperwork that you don't ask for, bill you for things that you don't ask for, and don't process payroll correctly. I had to hire a bookkeeper to come in and fix it all.

I like that you are able to go back and check the tips of the week because their are times wer are too busy to read thru the entire article.

Pros

I like that you are able to get HR trainings, and check an employees payroll details for previous years. I also like that you have the new hire and termination paperwork right at your fingertips.

Cons

I do not like that you get charge if you have to change something once you submit payroll. I would like to have the ability to fix something I did in error without having to call customer care or/and getting charged.

Pros

This is a very uncomplicated, fairly straight-forward payroll system. Web-based and therefore accessible anywhere. Easy to navigate.

Cons

No bells and whistles, somewhat "boring" and rudimentary. I wish there was a chat now function so you didn't have to call customer support with every glitch or issue.

Add import/export. Great software.

Pros

Great price, very simple and works for SMB. Very simple payroll solution. ADP is great but I would highly recommend upgrading into a system with import/export.

Cons

No import/export function. Really limits who you work with and they use it as a retention tool. Wish they had more integrations.

Overall, we find ADP RUN to be useful and a pretty good value for the money. It saves us time and works as expected 99% of the time with no downtime. ADP has really good customer service and we've enjoyed the integration with the retirement services. RUN is robust and offers a lot of different, useful features.

Pros

We've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.

Cons

Every so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).

Excellent Product Support

It's Updated Verision in Finical Account and Usa Accounts And Taxation proces in ADp Payroll in feeling Happy

Pros

We Will easy to send the Payroll Process to Consultants and We will written the Adp Payroll Process Bi- weekly

Pros

Very easy to use and understand. Support team is very helpful and there when you need assistance. A good system for small employers.

Cons

Needs to offer more features for human resources (i.e.. leave of absence tracking, application tracking)

Pros

Converted last June from another provider that didn't have the controls and security that is necessary for payroll.
Easy to use and good support through the transition.

Cons

Additional costs when a change to tax setting is made, even though the quarterly report hadn't been filed

Pros

Easy to use platform. Little room for Error. Store documents using the doc vault. Gives you exact amount you will need to run payroll.

Cons

Wish the site wouldn't go "down" as much. If this happens be prepared to wait 1.5 hours to speak to someone. Luckily they have a service where you leave your number and they'll call you back. But if your looking to talk to someone immediately, good luck.

Pros

The only positive thing I have to say is the customer service is very quick to respond to you and help you over the phone.

Cons

This product is expensive and they charge an extra per check if you need to correct something on payroll. Once submitted there is no way to undo payroll to fix any errors or add in hours.

Pros

We are not happy with any part of the service or software. We were promised something much more than we are receiving.

Cons

Cannot reach a representative without a 20 minute hold
We are not receiving all of the services that were sold to us

I am still a fairly new user of run ADP and I know there are features available that have not been enabled. It would be nice if there were a detailed list of features with the descriptions of uses, for everything available with each level of package being used.

Pros

I manage the accounting and payroll for a small business. While I have the ability to process payroll manually, ADP saves a tremendous amount of time that needs to be focused elsewhere. ADP also supports the business whenever any legal issues come up when reporting and/or paying taxes. I was sent an alert that the company's rates were being raised in the state of IL, weeks before it was scheduled to occur. The alert enabled me to dispute the raise in rates and keep the company's tax rates at the lower percentage. It would have been much more difficult and time consuming, had I not had the support of ADP.

Cons

The customer support is lacking. I recently upgraded to include the HR Support add-on because I was supposed to have my 6 free months for joining ADP, was due to start. I ended up not receiving my free months and am still working with the sales rep to have this corrected. Although this is frustrating, the sales rep from ADP did make the time to go over the functions available with the HR add-on, so I can fully utilize all it has to offer.

Pros

I used ADP RUN for about 5 years, but we eventually grew out of it and needed to transition to the Workforce Now platform. I had a lot of bad things to say about RUN previously (report capability, customer service, etc), but compared to WFN I know realize RUN was great! It's very user friendly, you don't even have to be a payroll expert to easily use it.

Cons

I'm not a fan of ADP as a company in general. Their customer service is hit or miss, it just depends on who you get on the phone. Some are very knowledgeable, some seem very new or just give contradictory information that you know is incorrect.

I believe RUN is best for small companies, maybe <100 employees. We had a 401(k) functionality come up that RUN couldn't support, but if that hadn't come up we'd still be using RUN happily.

Pros

EASY TO NAVIGATE, GREAT CUSTOMER CARE. HELPS TO EFFORTLESSLY KEEP TRACK OF WORK DONE, APPOINTMENT ETC

Cons

DEPENDING ON INTERNET CAN HESITATE DURING ACCOUNTING PROCESS, BUT IF THATS MY ONLY ISSUE ALL IS GREAT

Pros

The functionality of the website is great--super easy, user-friendly, attractive platform. While the rate to use isn't bad, they do randomly just increase the charges.

Cons

I've had some tough customer service calls--I eventually got resolution, but met some resistance along the way.

Pros

Easy to use and cheap. Great for a basic hris and running various reports. It was a service we needed just for payroll so it did the job but it did not offer anything else. Also the payroll processing function is super easy to navigate.

Cons

They do not provide any training on using the software which I think does them a disservice because people will not use it. I don't know if this is a ploy to get people to upgrade to their more robust platforms but quality customer service should be a given across the board of all their offerings.

Pros

They have improved on their reports feature. Now I can customize more so reports with more specific filters. I also really like that I can download payroll into QuickBooks into a general ledger, it is super easy and time saving!

Cons

I process payroll for several companies, and it would be more helpful if I could use one login for all companies.

I have to say I loved the product but I was never crazy about the customer service. They don't get back to you right away and at the time you are holding the line for a long time. If ADP had a direct contact to call someone when you have a problem I would gibe them 4 stars.

Pros

Ease of the use the software

Cons

Customer service

Advice to Others

I recommend the product but if you want customer support look elsewhere.