

RUN Powered by ADP Software
FrontRunners
About RUN Powered by ADP
1 / 5





Image 1 of 5
The all new RUN's dashboard offers easy access to your recent payrolls, search bar and upcoming to-dos.
Other Top Recommended Human Resources Software
RUN Powered by ADP User Reviews
OVERALL RATING
Showing 1 - 5 of 711 reviews

Jeremy
Verified reviewer
Company size: 201-500 employees
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
July 2020
Powerful Enough for Large Companies
Paying employees weekly or biweekly has been simplified.
Pros
I've used a few payroll companies during my time but ADP always seems to be the most dependable and reliable.
Cons
With convenience is going to come cost. However, the newer level additions have made programs more customizable and tailored to individual business owners.
Reasons for switching to RUN Powered by ADP
Overall convenience, reliability, and customer service.

Response from ADP
Jeremy, How wonderful to hear that both our top notch RUN? Service Team and our powerful payroll engine provide you with features tailored to YOU. We appreciate you entrusting us with your partnership on your human capital management needs. -Your RUN? Service Team
Replied August 2020
William
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
February 2021
The customer service is outstanding even late at night.
I have been using this software and ADP for 5 years. There have been more than a few times where something went seriously wrong on a payroll day and I was not able to run the payroll at my normal time. Inevitably, I am up late finishing it, "Murphy's law" happens, and I run into a problem on that particular night. It is nice to know I can get help when I need it.
Pros
This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.
Cons
ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.
Reasons for choosing RUN Powered by ADP
My accountant at the time had some experience from clients using it and recommended it to me to use.
Reasons for switching to RUN Powered by ADP
Reliability and certainty that my tax payments would be made for the business on time.

Response from ADP
William, We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs. We are glad to hear you find a user friendly experience within RUN along with quality support from the RUN Service Team. Thank you for the feedback on the fee structure. We are always working to enhance RUN and delight our users so we value your insights. - Your RUN Powered by ADP? Team
Replied February 2021
Samantha
Company size: 11-50 employees
Industry: Industrial Automation
Time used: Less than 6 months
Review Source: Capterra
May 2022
User Friendly and Time Saver
We have had an absolutely wonderful experience with ADP Run. The set up was easy and they walked us through every step getting started. Their help functions are awesome and always help me with any questions quickly and efficiently. I love how user friendly their portal is and the employee portal is a great help for all of our employees to track their weekly pay.
Pros
The portal is so user friendly and the online chat function is great and easy to get help
Cons
I have had no problems with this program.
Reasons for switching to RUN Powered by ADP
I believe ADP Run took over our PrimePay account but we were already looking at switching to ADP Run so it worked out perfectly.

Response from ADP
Samantha, Thank you for your review of RUN Powered by ADP?. We love hearing that our RUN Powered by ADP? is easy and intuitive for you! We appreciate your feedback and as always we continue to strive to add value to your organization and to add time back into your day through our products and services. - Your RUN Powered by ADP? Team
Replied May 2022

Russell
Verified reviewer
Company size: 2-10 employees
Industry: Accounting
Time used: More than 2 years
Review Source: Capterra
June 2022
Stale product, but flexible payroll processing
It is a competent system as long as you only need to access it from a desktop browser. The pricing is “OK” for wholesale clients with more than 5 employees.
Pros
It is very easy to make on the fly adjustments to paychecks, such as overriding the amount of withholding, recording an advance repayment, etc. Overall the system is easy to use. The payroll for my accounting firm is free, which is appreciated.
Cons
In 2022 one STILL cannot access the Run Oayroll website from a mobile phone. This is inexcusable and something I have been asking them to correct for more than 15 years. The site automatically redirects to the mobile app, which still, after 15 years, can’t be used for wholesale accounts like mine. It is beyond aggravating.
Reasons for choosing RUN Powered by ADP
Gusto makes it nearly impossible to change paychecks on the fly.

Response from ADP
Russell, We thank you for your feedback of RUN Powered by ADP® and are glad to hear you find ease of use and flexibility with your payroll. Your feedback regarding mobile access has been passed along to our Product Team for review. We value your partnership on your payroll and HCM needs. -Your RUN Powered by ADP Team
Replied June 2022
Melinda
Company size: 11-50 employees
Industry: Automotive
Time used: Less than 12 months
Review Source: Capterra
March 2022
Great software
My overall experience with ADP RUN was phenomenal, not only because I loved the user-friendly site that made my life as the administrator so much easier, but the customer service I received was top-notch! I had my own personal representative every step of the way. Any time I needed anything and reached out whether it was via email, text, or phone I would get an immediate response. I loved RUN so much that I made multiple referrals to them. Did you know that you can earn gift cards that you can use anywhere when you refer someone who signs up with ADP?! And each time you refer another person/business the amount of the gift card increases!!
Pros
What I like most about the ADP RUN software is how user-friendly it is. You can literally be a first-time user with no instruction at all and successfully execute any task. The way the site is laid out makes it very easy to find what you're looking for. If you're not 100% sure what it is that you need but you have an idea you can even type a keyword into the search and all of the options associated with that word will pop up and trust me, you'll answer will be there!
Cons
The thing that I liked least about ADP Software was the GPS tracking feature. It does offer a feature that will show you the location of the employee when they clock in and out but that's it. For my business I really needed more out of this feature like geo-fencing for each job location and for me to be able to get an alert if the employee clocked in/out outside of the job location. ADP RUN does not offer those additional features.
Reasons for choosing RUN Powered by ADP
What made me choose ADP RUN over other payroll processing providers was the customer service I would receive for my money (which isn't expensive at all) as opposed to paying close to nothing for a payroll service that gave me no benefits whatsoever.
Reasons for switching to RUN Powered by ADP
With Heartland Payroll I received only payroll processing and that's it. Sure, it was extremely inexpensive, but I got no other support from them. After I switched to ADP RUN I found out that there were so many things that I wasn't doing for my company that I should've been. Because of the lack of guidance from Heartland I was truly missing out.

Response from ADP
Melinda, Thank you for taking the time to post this review of RUN Powered by ADP?. How wonderful to hear that RUN? provides you with the information and access you require at your fingertips, empowering you to focus on your business! We appreciate your valuable insights! -Your RUN Powered by ADP? Team
Replied March 2022