--- title: "ADP SmartCompliance Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ADP SmartCompliance. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ADP SmartCompliance is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/adp-smartcompliance-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [ADP SmartCompliance](https://www.softwareadvice.com/hr/adp-smartcompliance-profile/) / ADP SmartCompliance Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/adp-smartcompliance-profile/) Reviews # ADP SmartCompliance User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 25 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 12 reviews (48%) - 4 stars: 12 reviews (48%) - 3 stars: 1 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## ADP SmartCompliance customer reviews Showing reviews 1-25 of 25 (page 1). ### Easy Tax Notice Tracking and Reporting - Overall rating: 4/5 - Reviewer: Maritza N. - Industry: Accounting - Company size: 501-1000 employees - Product usage: 5+ years · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Currently working on prior year issues that wasn't process and/or submitted in time to be process. Also POA for a new state I recently set up in Smart Compliance. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros I am able to see the status of tax notice that i submitted. Also to set up new state taxes are easy to put in. It is also easy to run quarterly and annual reports #### Cons It is not an easy view for me to confirm what was paid and refunded back. I also dislike that I can't see which state is set up correctly and which state is not --- ### Easy-to-Use Compliance with an Intuitive Menu - Overall rating: 5/5 - Reviewer: Lorenzo G. - Company size: 501-1000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use ADP SmartCompliance® for uncashed and refunded checks and wage garnishments, so I don’t have to handle the manual uploading and processing. #### Pros I find ADP SmartCompliance easy to use, and its menu is intuitive. The initial setup was very easy for me. #### Cons N/A --- ### Automates Payroll Compliance, Though Navigation Could Improve - Overall rating: 5/5 - Reviewer: Alpha J. - Verified reviewer: Yes - Company size: 201-500 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use ADP SmartCompliance® to help with manual payroll tax management and time-consuming compliance tasks, and to address the risk of errors or missed tax deadlines. #### Pros I like how ADP SmartCompliance® simplifies payroll tax management and makes compliance tasks more efficient. I appreciate the automation, accuracy, and timely tax filings and payments. It saves me time, reduces manual work, and gives me peace of mind knowing important payroll tax responsibilities are handled efficiently. The initial setup was very easy for me. #### Cons I wish ADP SmartCompliance were more user-friendly when navigating different features and reports. Some processes take extra time to understand, and occasional delays in reporting or updates can affect my workflow. The setup was very easy for me, but hard for others. --- ### Payroll Specialist - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 501-1000 employees The reviewer appreciates the straightforward functionality of SmartCompliance, which has allowed for seamless report running and invoice retrieval. They have not experienced any implementation challenges or product issues during their time using it. Full review available after login on Software Advice --- ### Accounting clerk - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Staffing and Recruiting - Company size: 201-500 employees The reviewer appreciates the responsive support team at ADP, which aids in resolving tax filing issues and ensures compliance, although managing tax records across multiple jurisdictions can complicate the process. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 1001-5000 employees The reviewer appreciates the ease of navigation within ADP SmartCompliance®, which aids in managing various compliance functions. They expressed a desire for more control over tax jurisdiction management during the setup process. Full review available after login on Software Advice --- ### Payroll Manager - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 1001-5000 employees The reviewer found that Smart Compliance effectively handles garnishment requirements, significantly cutting down on the time needed for compliance, though they noted a desire for improved communication regarding case decisions. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees Using ADP SmartCompliance® has improved my ability to analyze data and monitor compliance activities effectively. However, the fragmented experience between modules and the limitations in reporting flexibility can be challenging. Full review available after login on Software Advice --- ### Payroll Analyst - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 501-1000 employees The reviewer primarily uses the software to verify wage garnishments and track tax payments, finding it straightforward for these tasks. They noted a lack of downsides but expressed a wish for more detailed insights related to payroll. Full review available after login on Software Advice --- ### Senior Payroll Specialist - Overall rating: 5/5 - Reviewed: February 2025 - Industry: Human Resources - Company size: 201-500 employees The onboarding experience with ADP SmartCompliance is supported by webinars and seminars that help users become familiar with the product. Additionally, the provision of an account manager ensures that any questions or issues are promptly addressed. Full review available after login on Software Advice --- ### Associate - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Investment Banking - Company size: 2-10 employees The reviewer finds this tax tool to be the best option available, highlighting its comprehensive features and wonderful support. They noted that the organization of tax summaries and invoices simplifies tracking, despite some instances of slowness. Full review available after login on Software Advice --- ### Talent Acquisition Partner - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 51-200 employees The reviewer appreciates the ease of use and standard setup of ADP, which has facilitated business growth. However, the cookie-cutter nature of the solution can hinder addressing specific business requirements. Full review available after login on Software Advice --- ### Good Product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Farming - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Good Capital Management Process,Neat Design, a lot of features regarding tax issues (agency upload) and great tracking system for checks and payments.his software has saved me a good amount of time and has helped us get to a paperless environment. Zenefits isn't as hands-on as an in-person agent, so it requires whoever is doing HR to be more knowledgeable about the insurance offerings. It also requires employees to become a little more knowledgeable as well, rather than being Spoon fed information every 6 months about "how insurance works. Simplifies payroll tax compliance by keeping up with regulatory changes and compliance rules across the more than 10,000 U.S. federal, state and local jurisdictions. Backed by ADP's team of tax, government relations and compliance specialists, ADP SmartCompliance manages nearly every aspect of tax filing and remittance to help minimize the risks associated with tax management.Helps companies identify and claim all tax credits available to them to help lower a company's effective tax rate and reduce staff time spent searching and determining potential credit eligibility. #### Cons Bit typical to understand,It's not really a software issue but if the process for resolving tax problems could be followed up sooner and quick. It'd be much better.Garnishments reports can be downloaded in excel instead of pdf.NetTime is terrible. We are switching to a different vendor.Reporting is underwhelming. Canned reports are okay, but would really benefit from the user being able to customize them. Report builder is unusable (I listened to training webinar twice and still couldn't .More guidance or information around what is typical practice for things like vacation, holidays, benefits, 401(k) etc. would be helpful, especially for those of us who manage this relationship but are not based in the USA. Perhaps a primer on the HR legislative environment.Ability to feed to and from another HRIS would be helpful. Our "HQ" HRIS needs to have all employees globally in it and right now we have to manually make changes to two systems whenever something about a US employee changes.More resources for being able to provide candidates we are looking at hiring with information about the benefits and what it could potentially cost them (and us). --- ### It is okay - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use this once every couple weeks because we don't usually get too many employees using the wisely cards #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We use this section of adp for our wisely cards that we issue out to employees who don't have direct deposit. I think this works okay, but it's not as good as what we used to use which was aline. It works great expect when you run into a problem and need some customer service help (that's the only downfall). #### Cons We use this section of adp for our wisely cards that we issue out to employees who don't have direct deposit. I think this works okay, but it's not as good as what we used to use which was aline. Also, the customer service isn't that great for this because every time I have a question or there is a problem entering an employee, they take weeks to respond. It works great expect when you run into a problem and need some customer service help (that's the only downfall). Also we requested new cards for all our locations a while back and they still have not been sent out --- ### SmartCompliance makes it easy for me to track payroll notices - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, easy system to use and for general taxes, it is simple and not complicated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros You can submit tax notices in bulk in Smart Compliance. It is easy to upload and a reference number is given to you so you can reference the notice. You also get a confirmation through email once you submit a notice and will get another email once the notice has been resolved. You can also keep track of your tax filing SUI and SDI numbers which makes it convenient. #### Cons The time it takes to get a response back is slow and sometimes I need to follow up with them with a call. Depending on the representative, your responses vary as well. I call in multiple times to make sure the answer I'm receiving is the correct one. --- ### A+ Upgrades - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Gambling & Casinos - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am a happy customer to have everything I need at my fingertips #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the upgrades ADP made to SmartCompliance. I have access to all the things I need outside of WFN and customer service. #### Cons With the upgrades I don't have much to say about what I least liked. I love ADPs upgrades they are always helpful. --- ### Great software for payroll taxes - Overall rating: 4/5 - Reviewer: Karen S. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered I like the fact that someone else can do our payroll tax filings and pay our taxes which frees me up for other things. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can process the tax file and they handle paying all the state and federal tax entities our payroll taxes and they file all tax returns as well as creating W2s and mailing them out. #### Cons I don't see any problems with the ADP software. --- ### Smart Compliance - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact it is easy to use and the help menu! #### Cons Not much i do not like about it. the managers should bet back sooner --- ### ADP has been very helpful in our payroll process and their customer support is outstanding. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend ADP for companies that need a good and solid payroll system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is user friendly but if you run across something you don't understand, The Bridge is very helpful. If you need to call the customer support, they are extremely helpful and will spend as much time with you to make sure everything is perfect before they hang up. #### Cons The hold wait time can sometimes be very long. I know they are very busy so most of the time I don't mind waiting. --- ### ADP Smart compliance review - Overall rating: 4/5 - Reviewer: Jaehwan Y. - Industry: Retail - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Neat Design, a lot of features regarding tax issues (agency upload) and great tracking system for checks and payments. #### Cons It's not really a software issue but if the process for resolving tax problems could be followed up sooner and quick. It'd be much better. --- ### Payroll Coordinator Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service for this product is fantastic. Also, the software is very user friendly. #### Cons There have been times where the software does not work as an administrator, which can be frustrating when dealing with time sensitive items. --- ### Great Platform for Tax Notices - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 10000+ employees - Product usage: 3-5 years · weekly - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We use ADP Smart Compliance to process our tax notices. It's easy to upload in bulk and each notice is given a reference number. It's easy to track and organize the taxes for each quarter. #### Cons The turn around time for the notices varies, but I find that the more detailed notices take time for responses. I also find that when I call, the answer will vary depending on the representative I get on the phone. --- ### Every HR Department Needs SmartCompliance - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Even if you don't think you have a problem in your company as far as compliance goes, I highly suggest you consider this product! It has been amazing for us in streamlining so many processes previously requiring manual reviews and audits. #### Cons The learning curve seemed to be relatively steep for our staff to allow the system to learn our exact needs. Once this was resolved after working with the system it was a smooth transition! --- ### Smart Compliance easy to use for taxing needs! - Overall rating: 4/5 - Reviewer: Catherine W. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: less than 1 year · a few times a year - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really do like the linked system for the Smart Compliance and easy access for updating. The first time going through may take some assistance with the customer service. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The ability to go in and update your tax information directly from the Smart Compliance is a great tool and easy access to have when you are faced with many challenges and job functions throughout the HR day. --- ### Verified Reviewer's review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: less than 1 year - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 ---