Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"The mobile version is great and very easy to use. "
"The flexibility that is offered with the mobile app and the incredible customer support are what make this the best product of its kind."
"Overall, the software is adequate. It is very user friendly and the reports available are adequate and detailed."
Cons
"Sometimes it lags a little, but it’s mostly our web browser. I usually use my phone and the app. "
"ADP is antiquated. The design is not user friendly and there is a lot going on. Newer products (like Zenefits or Gusto) have a more seamless and well designed product."
"First and foremost, customer support needs to improve on timing of resolving issues. Price point could be better compared to competitors."
TeamPay Reviews
Filter by:
July 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Paying made easy
Pros
I really like TeamPay because it makes paying for my teams software and travel very easy. I dont have to walk around trying to find a company card. Its makes the approval process quick and easy
Cons
I am not always sure how much I need, Having a variable cost is tough and hard to know what to request.
December 2019
Allie from Nursery Two Child Care
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2019
ADP Payroll - review
Great - some hiccups along the way, however with all programs there are a few bumps in the beginning. Learning a new program with the support of ADP has been easy.
Pros
Customer Service - switching from a previous payroll company was like night and day coming to ADP. You can call their support team at any time with questions, or for any general help. They walk you through the solution, so you know what to do for the future. Having reports right on hand whenever you need them is also amazing.
Cons
Costly - however you do get what you pay for. Great support, that you only receive when paying this amount.
Reasons for Switching to TeamPay
Ceridian had multiple mistakes made on their end - constantly. Now with ADP we are able to input our own information, and if there are any mistakes made we are in control. Love the change.
June 2020
Nicole from Heavy Insustries
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 12 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
June 2020
Very Unhappy with ADP
I will never use ADP as a payroll provider again. I have implemented 3 payroll software's in my career, and this was by far the worst. I will never use ADP ever again.
Pros
The software will process payroll, eventually
Cons
I was sold a product of "Work Force Now" and dumped off into TeamPay. I can not get a single human to talk to me about the many frustrations, despite numerous attempts. No "time off" calculation or accrual tool. Hard to make a simple severance payment without waiting online/ phone for hours.
Reasons for Choosing TeamPay
I wish I would have picked Payworks, ADP has awful service after you sign the contract. I will be switching software's away from ADP soon.
August 2018
Derek from Andrews International
Company Size: 201-500 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
August 2018
Great Payroll Software
Pros
The mobile version is great and very easy to use.
Cons
It is an overall great product and no complaints.
April 2018
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2018
Payroll services at the highest level - cool to work with ADP !
Pros
The report writer is one of the best I have used. It's take the power of query writing, previously reserved attained by your business intelligence group and puts it in the hands of every-day users.
Cons
In the report writer there are hundreds of fields to choose from and it would be nice if a summary of the fields being utilized by our company was provided.
November 2018
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
November 2018
Organized and Colorfully Explanatory
Overall experience is satisfactory. I wish more companies would use ADP because of how user friendly it is.
Pros
There was a pie-chart feature to help understand where each portion of the paycheck went to. Ie: Federal Tax, State Tax, Medicare, and Take Home. It's very user friendly and they make it easy to recover your password if you ever forget it.
Cons
When it came to receiving feedback from customer care regarding inquiries, it was like pulling teeth. On numerous occasions, I finally decided to just got through my HR supervisor who oversaw payroll.
December 2017
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2017
There was a learning curve but once it was learned it was very easy to use.
Pros
I loved that there was a mobile app. Of course it is limited but for a quick look when not in the office it helped so much. It did what it was meant to do. Fully satisfied.
May 2019

Tyler from Embotics Corporation
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
May 2019
Compared to other providers this is the easiest to use
Since switching to ADP team pay, it has become much easier to access old pay stub and tax documents. I would strongly recommend for small -> medium sized businesses.
Pros
The mobile app is fantastic. Compared to other providers it is very easy to get paystubs, and tax documents.
Cons
The login username is hard to remember and there is no way to edit it, or create an alternate login. There is also no option to create a notification of new pay stub.
May 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
May 2019
Works for paying employees
Pros
I use this for paying employees and tracking pay stubs and T4s. Pretty simple functionality but works good for what it is intended for
Cons
Limited functionality and pretty ugly UI on the web.
July 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
So awesome!!
Pros
I love that app tells me to "get ready for pay day!"
Cons
Can be challenging to navigate for paper work or statements
July 2019
Haley from Southwood Realty
Company Size: 501-1,000 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
July 2019
ADP is a lifesaver!
Amazing way to keep up with everyone’s pay!
Pros
This software allows me to view my teams time weekly and ensure that our paychecks for the week are accurate. It also allows us to view pay statements, as well as PTO and timecards. Everything is available with just a click on one website!
Cons
Sometimes it lags a little, but it’s mostly our web browser. I usually use my phone and the app.
July 2017
Tom from White Allen
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
ADP is the best I have used so far.
just easy to use
Pros
I used ADP for 5 year at a job, when I left I used another product. They were using Reynolds and it was awful to navigate. Now I'm back with ADP and not using it for 2 year it was very easy to get back to using it.
Cons
Sometimes there are a lot of updates that happen and things will change. Will take some time to get the understanding of it
May 2018
Ellis from Wrap
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
May 2018
Excelent system
Pros
Ability to track my teams hours and asure they are getting paid properly. Easy to use and has enough functions.
Cons
Product does go offline at times and can cause issues with being able to track time. Dificult to have updated time off on this product.
May 2018
Wendy from 2nd Wind Consulting, LLC
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
May 2018
Wonderful overall payroll service with amazing help and accuracy.
Pros
The flexibility that is offered with the mobile app and the incredible customer support are what make this the best product of its kind.
Cons
It is not inexpensive, but in this case you truly get what you pay for. There is nothing that I have needed that ADP can't help with. The customer service team is responsive, and extremely helpful so paying a little more is a good value.
April 2018
Elizabeth from Historica Canada
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
April 2018
Value for money can definitely be better compared to their competitors. Features need to be updated
Pros
The software is easy to use but features should be updated to keep up with their competitors. Compared to their competitors, ADP needs to revisit its costs & product features.
Cons
The program lacks features. More features mobility and reports can definitely use some updates. Overall, it is ok.
May 2019
robin from Autofactory
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
May 2019
Great way to track your pay
Pros
I like that my W2 would get instantly uploaded each year and I could access it to file my taxes before my dealership even got around to handing out the printed W2.
Cons
Nothing, it was easy to use and gave me access to the information I needed.
October 2018
Michael from Trilogy-Net Inc.
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2018
Excellent all round payroll
Pros
always easy to use Quick access from anywhere via an internet browser ADP reps are easy to reach and always willing to help you get to where you are wanting and figuring out what you might have done wrong
Cons
They are so large that it can take time to get a rep on the phone. Once on the phone, it's all good though!
November 2018
Corrie from Stitch Fix
Company Size: 5,001-10,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
November 2018
Super Easy to Use
Pros
I love how easy it is to review my paystubs in the app and the touch log-in for easy access. It's so easy to use.
Cons
Having to resubmit permission to use the touch log-in can be annoying.
April 2019
deanna from Kia Enterprises, LLC
Company Size: 1 employee
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
ADP
Pros
Easy for small businesses to use for payroll processing and tax reporting.
Cons
The timelines for uploading data are a little hard to meet.
March 2018
Maria from EG Workforce Solutions
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
ADP is easy to use and navigate through the font is simple and neat the colors are bright &inviting
Pros
The ease of access, when you lose our forget password it is easy to find that information out easily.
April 2018
Cecilia from Nonprofit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
April 2018
the software could be better.
Pros
Overall, the software is adequate. It is very user friendly and the reports available are adequate and detailed.
Cons
First and foremost, customer support needs to improve on timing of resolving issues. Price point could be better compared to competitors.
May 2017
Joseph from Collectrium
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
May 2017
Difficult to access quickly as a lower level user, but once in it is very helpful.
Allows me to pull records if I ever need them for official documentation and gives me the break down of my paycheck details
Pros
This software is very good at providing me with documents and tools regarding paycheck histories and financial records for documentation.
Cons
Entering the system when it has been tailored to fit a larger company's network has left the log-in system a major hassle to deal with. You need a specific log in url that cannot be bookmarked in a browser to enter your credentials. Luckily, if you enter your login on the wrong sign in url, the site will suggest the correct one for you to click.
March 2018
Victoria from Knights Circle
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
Worked for our needs
Pros
You can easily view team members's time cards and edit for clocking in and clocking out mistakes. Also, payroll was a breeze.
Cons
It has been awhile since I've last used it, but I think access could be a little bit more convenient.
April 2019
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
2.0
April 2019
Check Pay Stubs
Pros
I use ADP to check my pay stubs. It allows you to search by a date range which is great
Cons
I find the online version to be very limited. There is no "see all" button and I need to manually enter dates every time to see the stubs. I dont feel it is very user friendly or well designed.
September 2018
Anonymous
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2018
ADP - Teampay review
I will recommend this for payment processing...
Pros
This software is easy to use for Payment processing and helpful to reduce workforce
Cons
Process can be more simpler for documentations.
February 2018
Anonymous
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
Functionality
4.0
February 2018
Tons of functionality but a bad user interface.
Pros
You can complete all of your payroll, taxes, and necessary employee tasks in one place. Has excellent functionality and customer service.
Cons
Extremely clunky software. Very slow to load, making each task a lot longer to complete than necessary.
November 2018
Rebecca from Lorien Health
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
November 2018
Payroll Okay
Pros
Ease of creating a manual check is fantastic - only wish other software worked this easily for manual checks.
Cons
The reporting capabilities could have been better. Would have preferred csv or excel versus pdf format.
April 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
Really good payroll platform
Amazing!
Pros
It just makes everything about payslips so easy. No paper versions - hooray! Everything is there for you to see so clearly. Tax breakdowns, income, national insurance etc. Love it.
Cons
Nothing negative to report so far. Really impressed
August 2017
Tina from New Continental Development Inc.
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2017
Straightforward and user-friendly
Pros
It is simple and clear. Very easy to learn all the features, and fill in the information online. The function of the software is complete.
Cons
As an administrator, I have to remember to go to the website to calculate and approve the payroll twice a month. It can not be automatically done by the system.
February 2019

Lisa from Versature
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
February 2019
Convenient and Easy to Use. Serves its purpose well.
Great simple tool. Relatively easy to get set up and roll out to all employees and saves time (and paper)!
Pros
This was just implemented at my company and has so far, worked very well. It is much better than getting paper statements and keeps everything organized in a way that's it's easy for employees to look up, save, and print their current and previous pay-stubs. Saves a lot of time bugging finance for copies of pay-stubs!
Cons
It was a few steps to set-up and the usernames don't seem like they can be changed. However, this is a very minor inconvenience and likely for security reasons.
April 2019
Beth from Addus
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
ADP for quick payroll
Pros
Adp works great for payroll. It’s much easier to navigate and the time has been cut in half for managing payroll
Cons
It can be buggy for employee timesheets
August 2018
Abby from Software Executive Magazine
Time Used: Free Trial
Review Source: GetApp
August 2018
March 2018
Kirsten from Black Family Enterprises
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
March 2018
Fair Product
Pros
TeamPay by ADP is, overall, a fair product that streamlines employee pay and tax management. It is relatively use friendly.
Cons
This product needs to grow in its customer services. It's hard to navigate how to find help and then actually receive the help.
May 2019
Graeme from R.Juba Accounting
Company Size: 2-10 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
May 2019
Great payroll solution for small business
Pros
A easy to use cloud based payroll provider that is perfect for small business. Easy to set up and use. With ADP you know amounts will be correct and timely
Cons
The industry is very competitive right now on both price and features of which ADP is on the high side of. You are likely partially paying for the trusted name.
July 2017
Shane from Whitte-Allen Chevrolet
Company Size: 51-200 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Fantastic
best bang for your buck.
Pros
TeamPay is about the best bang for you buck that is available. When researching products this seemed to be the best available for cost.
Cons
I have not used the software very much yet but so far I have not been able to find any cons other than its a bit expensive.
January 2018
Clayton from AirPR
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
3.0
Functionality
4.0
January 2018
Has a lot of functions but is fairly antiquated
Pros
There is a lot of functionality in the product. It has pretty much everything you need for a payment system.
Cons
ADP is antiquated. The design is not user friendly and there is a lot going on. Newer products (like Zenefits or Gusto) have a more seamless and well designed product.