I was with the company when we made the transition over ADP and it was a huge change but it made normal day to day tasks easier and especially helped with time off/ vacation pay, and benefit compliance.

I loved being able to keep track of all my employee payroll, time off, benefits and calendars in one place. I had been working with a much simpler software system before we made the transition and it was honestly like night and day. We had an issue with not being able to completely track employee time off so some employees were taking more vacation time than they had earned and with ADP it was so much easier to track all employee hours.

The only real complaint I have is the time it takes to complete certain tasks. I would rather it be careful and thorough but sometimes it can be time consuming

Overall it works well. It seems they all have a little issue - none have it all and work exactly as I wish they did.

Easy to navigate the pages, the app is great to have on your phone to approve time cards in a pinch.

The customer service is lacking if you need help. Long hold times and emails do not get any responses.

I would rate customer service/support a zero or "N/A" because I cannot rate something that does not exist. I stopped using the customer support ticket system shortly after I surpassed 10 open tickets with an average of 15-30 days of NO response whatsoever. In 4 months, I have not been able to use the background check process efficiently; I have not had anyone assigned to help me implement a performance review process; I have not been able to properly create a new hire checklist for onboarding of new hires, and I have not been able to properly have the paid time off accrual for one group of employees, for example. I have asked many times to give me the access to make the changes myself. I have met with executives, pleading my case. All I get is "we have escalated your request". Yet no action and no solution. You are often encouraged to go to their knowledge base to figure things out on your own. I do not mind doing so. However, most of the articles are referring to prior versions of the system. So, the steps are incorrect or misleading, forcing me to ask again for clarity only to again get no response for weeks. Sometimes customer support responses are also incorrect. I regret choosing ADP TotalSource. The best analogy I have is imagine purchasing a Ferrari with all the bells and whistles. However, you end up keeping it in the garage 80% of the time. The other 20% of the time the Ferrari is stuck in stop and go traffic with no access to an interstate.

Payroll can be processed smoothly. That's about it.

I have the Administrator role and I lead the implementation process in my organization. What I like the least about the software is that not even the Administrator role has access to do simple tasks such as: add a new reason for a pay change; change a paid time off accrual rule; create a simple way to communicate to an employee they received a change in their pay (you are forced to create an "event", where there are several unnecessary steps that makes the "event" take days to be completed; and create an onboarding task list.

Payroll processing is self explanatory and user friendly.

Customer service is lacking, most of the time when we ask questions (especially HR related), we are just referred to our employee handbook, which is not helpful.

Convenience more than anything.

I can use ADP from my phone. I am able to clock in, view my hours and see my pay without anywhere and anytime. It's very convenient.

The software doesn't always pick up my punches so my manager has to manually enter them. if i can't remember the exact time of my punch, I have to guess and I lose time.

We were able to move from paper to electronic records.

Helped us transition from paper to the electronic age. We now had a system within which we could maintain several employee functions, so in the end it did save us time and allowed us to do more (run reports, retrieve employee data quickly, etc.)

It was so buggy! The two sides (HR and Payroll modules) would not "talk" to each other which meant errors or glitches. Trying to keep data accurate was nightmarish. We had to develop our own internal process of not making any changes on the HR side when Payroll was running. We actually gave it two days before we would make any changes, even if an employee had terminated on the day payroll was running. Reports were rarely accurate.

Before, we were tracking hours by using excel. TotalSource made everything really easy. I am not able to track hours, OT, payroll and benefits.

I have no real con about this software other than the customer service. It is sometime really hard to get in contact with anyone when help is needed.

Provides us with accurate information. Security is a priority but still user friendly. The information listed on each tab is easy to understand and affords you the opportunity to access more data if necessary.

The software is very easy to use BUT the service and customer support that assist our account is SUPERB!

Reporting options and the Ilearn Admin user options could be easier to use.

Overall it's very good, I get everything in my hand quickly.

I really enjoyed the ease of finding my company documents and processes without having to request it.

Worst thing is when we forget the password, saving password process is complicated and confusing.

The customer service we've received is nothin short of embarrassing. They apologize profusely, but no action is taken to resolve issues. [sensitive content hidden] our support manager is a politician and largely useless. I've tried for weeks and months to get the support needed... we just get the runaround. I'm going to pay 20% more for a different product just to get away from them.

The health insurance available is decent

The set up was a disaster. Feels like we took a step back 10 years. On boarding is clunky, support is abysmal. They take no ownership of issues.

Overall I love the program. It's so convenient and makes it so everything is at my fingertips. Instead of me sending a million emails to human resources or going up to human resources it's all readily available. Let's say it's the weekend and I need a copy of my last two pay stubs. I can just go online and obtain them with only a few clicks.

I like the fact that this software makes things easy to change. It's super easy to navigate and if I update my address or if I want to change my benefits it's super easy to use. The greatest thing is that I don't have to bug anyone if I just have a short question about my benefits or my time off. Also, my paystubs are all online and easy to view. The system is so easy to use and the site offers great security if you should lose your password.

I don't like the fact that all of the options aren't available within the program but I'm not sure if that's something the place of business chooses or if it's something within the software. For example, most people I see can check their paid time off and other things. My version doesn't allow me to click on paid time off, but I think that has to do with how the company sets their program up.

Good product overall, but there is a learning curve

Administrators are able to adjust, edit, or update anything. Assigning managers and time card approvers is easy, and time off requests live in a portal - that way if one manager is covering for another it is easy for them access and approve.

Many features are not intuitive to find and some updates require changes in 2 or 3 completely different areas. Customer service is ok, not great. They'll help you quickly but do not always fix the problem on the first or second try.

The ease of turning in payroll whenever I am ready without having to make phone calls to do so. Reports at my fingertips, ease of setting up employees, etc.

Love the ease of putting in payroll, new employees, updating employees, getting reports, terminating employees, etc. Really quick and easy.

There isn't anything we just don't like about this software. Do wish you could use your right/left arrow keys when inputting payroll. It would save a lot of time. You can use the up/down arrow keys, but not the right/left.

Not a problem while working there, big problem when no longer working for company. Onboarding is a breeze, but it should also be a breeze on our end to leave

Easy to use when I was an employee but once I left the company I couldn’t access my account.

Self-termination so I can transfer 401k funds. Since I am unable to find the contact who set up my payroll (she may have left the company) no one can terminate me and I can’t rollover my 401k with Voya Financial.

I am able to not only clock in and out, but can access pay stubs, estimate pay, complete reviews, update insurance and personal information and even have access to coupons and discounts.

I like all of the feature that are available for employees in the ADP platform. We are able to complete so many necessary tasks with this platform.

The software is hard to access from mobile devices. It does not format for mobile viewing and must be used on a desktop/laptop for best viewing.

Full HR ingegration between payroll, talent acquisition, HRIS, and employee relations.

At the employee level data is displayed in a friendly and easy to read way. Panels separate data into easy to understand groups.

Reporting is awful. Not being able to get accurate effective dates on single fields is awful for analytical reporting. Advanced reporting requires further work after the data is collected to process it into a meaningful method,

Reporting, easy for employees to use and navigate on

The software is easy to use and navigate with. The reporting mechanisms are very good and helpful too.

Hate that Easy Labor and Total Source are separate. Still have issues with the correct accruals showing up consistently in both software packages. The service center is attempting to correct

Very good experience. Very useful software. You can view your profile and activity online and mobile apps.

It's a very good payroll software. I punched in and out accurately and I could view my time track online.

I do not have any problem with this software. Very good and useful. I punched in and out on time.

Ease of use, accuracy, support.

Very easy to use. Do not need lessons to use and never need to contact support for assistance for every day things. I could probably state that in the time we have been using ADP Totalsource - approximately 6-8 years, I have had to contact support for their program/site less than 10 times.

PEO met the company's needs for benefits, leaves and payroll requirements

Trusted the software, great customer service

Not customizable, our company has unique fields for performances, time off and other reporting that cannot be built into the total source.

With ADP handling all payroll and benefits I save many, many hours of work. I know the work will be done properly and be kept up with all current regulations.

Customer support is fabulous. Reps are always able to solve any problems I have save one (see cons). I rest assured knowing that all payroll related tasks are being dealt with properly and in a timely manner.

Reporting is weak. I am unable to use ireports and have spent a lot of time with ADP technicians trying to get this function to work to no avail. I would like to be able to run simply reports with just the data I need and not have to download tons of data into a spreadsheet and then sort it out.

Most categories are well defined, and easily accessible. It's good to be able to be able to get contact information that correspond to each category.

No longer works on Safari (we're an "Apple house"). 3rd party EZLabor does not work well with software. Time-out is way too short.

A complete payroll, benefits and HR system all in one easy to use application.

Perfect service for our company; offers a breadth of benefits and services our Company could not find on its own as a small employer. Easy to use, amazing customer service and dedicated support people.