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> Reviews of ADP TotalSource. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ADP TotalSource is a good fit for you!

Source: https://www.softwareadvice.com/hr/adp-totalsource-profile/reviews

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ADP TotalSource Reviews

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[Overview](https://www.softwareadvice.com/hr/adp-totalsource-profile/)

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# ADP TotalSource Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(234)

4

(145)

3

(48)

2

(13)

1

(17)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

4.1

Value for money

3.9

Functionality

4.2

* * *

### Pros

"The HR Business Partner model adds significant value and provides confidence in handling both routine and complex HR matters. While there are occasional learning curves, particularly within reporting and the available support helps offset those challenges."

"ADP TotalSource has been a great solution thanks to its user-friendly platform, flexible options, easy and reliable payroll processing, and robust reporting capabilities."

"One of the standout features of ADP TotalSource is its intuitive and user-friendly interface, which makes navigating the platform a breeze, even for new users."

### Cons

"Inability to handle complex matters, large bureaucracy, failure to take responsibility for mistakes, many unresolved issues that just die on the vine and inability to offer competitive benefits"

"The implementation and configuration process was riddled with errors, and due to the decentralized structure, where everything funnels through call centers and support cases, there was a clear lack of ownership and accountability for resolving issues."

"My experience with HR Business Partners (HRBPs) varied widely—from an excellent HRBP and payroll advisor, to one who provided questionable guidance, and finally to a newer HRBP who frequently had to consult with senior staff before offering support, often resulting in delays."

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ADP TotalSource Reviews, Pros and Cons - 2026 Software Advice