--- title: "ADP Workforce Now Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ADP Workforce Now. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ADP Workforce Now is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/adp-workforce-now-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [ADP Workforce Now](https://www.softwareadvice.com/hr/adp-workforce-now-profile/) / ADP Workforce Now Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/adp-workforce-now-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/adp-workforce-now-profile/alternatives/) # ADP Workforce Now User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 7,263 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 4,230 reviews (58%) - 4 stars: 2,171 reviews (30%) - 3 stars: 660 reviews (9%) - 2 stars: 138 reviews (2%) - 1 star: 64 reviews (1%) ### Most mentioned pros - ADP excels at automated payroll, tax compliance, benefits administration, employee self-service, and centralized HR and time tracking in one platform. - Its biggest strength is its seamless integration with ADP’s core payroll platform. Because hours flow directly into payroll, you eliminate the tedious task of manually exporting data and drastically reduce human data-entry errors. - Good and useful platform for checking a couple work related things such as pay compensation, hours and availability, paychecks, tax documents, and legal information. ### Most mentioned cons - Setting up custom approval workflows or unique scheduling rules can also be surprisingly rigid, often requiring a call to ADP support rather than a quick fix in your settings. because it is an enterprise-grade solution, the pricing is usually higher than dedicated time-tracking tools, making it a heavy investment if you aren't fully utilizing the rest of the ADP ecosystem. - The system often feels clunky when trying to filter specific team data, and the standard templates don't always capture the unique metrics we need to track performance and attendance effectively without extra steps. - The system itself can feel really clunky and rigid—simple tasks take way too many clicks, and trying to pull a custom report is a total nightmare if you don't know exactly what you're doing. Plus, once you're done setting it up, the customer support is a maze; you usually end up dealing with a general call center instead of a dedicated person who actually knows your account. ## ADP Workforce Now customer reviews Showing reviews 1-25 of 7,263 (page 1). ### How I feel about adp now! - Overall rating: 5/5 - Reviewer: Lauren B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Ease of use! Super simple to use! Everything is in one place! Easy log in! Notifies me when a new stub comes in! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super simple to navigate the app and everything is all in one place! I can find my pay stubs and my tax statements at the end of the year! Easy peasy! #### Cons Actually I can’t even say I don’t like anything about it!! No issues using the app or website and everything is where I need it to be! --- ### Great self-service platform - Overall rating: 4/5 - Reviewer: Caroline M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, ADP Workforce Now is a comprehensive, user-friendly platform that keeps all of my employment information conveniently centralized in one place. The ability to easily access payroll, tax documents, time-off balances, and other HR-related information enables self-service and reduces the need to contact HR, helping to minimize administrative bottlenecks and improve efficiency. One area for improvement is the performance management functionality, which could be enhanced to match the intuitive design and ease of use found throughout the rest of the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about ADP Workforce Now is its convenience and ease of use. It provides a single, centralized location for all my employment information, including payroll, tax documents, paid time off, and organizational details. Having everything I need in one place makes it simple to access important information quickly and efficiently. #### Cons What I like least is the performance management feature. It is not as user friendly or efficient as working with the other tools in ADP. It requires a fair number of clicks and time to manage and doesn't visually show performance as well as other available performance management platforms. #### Reasons for switching to ADP Workforce Now The company wanted an all-in-one management platform. --- ### Making sure you get paid on time. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ADP Workforce keeps ups it promises for payroll information and processing. I have not had a problem when it comes to receiving my money. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that it keeps all my past payroll information for past years. It helps me find out if I am making more or if I have become stale. #### Cons Sometimes the authentication process doesnt work properly. It only happened twice, but I have had to have an administrator reset my password on my send because of too many attempts. --- ### ADP Workforce - Overall rating: 4/5 - Reviewer: Kevin W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was fairly positive, we never really had any major issues with ADP when in use, I think the main driver for change was an expanded use of geo location and further HR department requirements #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple layout for timesheet tracking and processing weekly schedule. Still had option of tracking pay stubs as well #### Cons We didn't use the geo location so could not compare to the next package we used. This is a very useful part of the app #### Reasons for choosing ADP Workforce Now simple functions and easy for end user on app --- ### Loving ADP Payroll - Overall rating: 5/5 - Reviewer: Jackson F. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everything has worked great since I started using it. My employees really love how everything is in one place. Tax information and pay stubs are easy to access. Also, it has 401k info. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that everything is in one place. It is easy to use to process payroll. Also, my employees are happy with how easy the portal is to use and view. #### Cons I honestly can't say I have any cons. I have been very happy ever since I switched over to ADP payroll services. #### Reasons for switching to ADP Workforce Now price and functionality. seemed like a way better deal --- ### 10/10 WOULD RECOMMEND! - Overall rating: 5/5 - Reviewer: Malerie G. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, ADP Workforce Now has saved our HR department both time and money. I would recommend this to any HR department! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature on ADP Workforce Now is the mobile app - This app is super easy to use and the customer support team is wonderful! #### Cons I cannot say that I have any negative feedback regarding ADP Workforce Now. This software has made time tracking a breeze! #### Reasons for switching to ADP Workforce Now ADP was much more cost efficient, and I did not have to worry about making sure employee deductions and tax amounts were correct - ADP does that for me! --- ### ADP Is Worth The Investment - Overall rating: 5/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I would turn to ADP for all my human resources needs in the future as long as it was in the budget. It is worth the money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I have always preferred this software for anything employment related. Employees have access to time cards and various human resource reporting. #### Cons It is definitely only in the budget for larger corporations. Customer support is always hard to get on the phone which is rarely needed. --- ### ⭐⭐⭐⭐⭐ADP workforce now - Overall rating: 5/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It was easy to figure out how to navigate through to look for your time card your paystubs and to request time off as well. #### Cons If you get locked out or forget your password it doesn't let you reset it yourself, you have to contact your HR thru your employer and that's not Always an option during the times I would be in need due to my funky hours --- ### Use of ADP - Overall rating: 5/5 - Reviewer: Dominique C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been great and resourceful. Easy to use tool and to navigate around the app . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use for time tracking, and time saving. As well as in putting time and proving resources. #### Cons Least like about ADP is the connection, and loading up available networks. As well as inputting time. --- ### Gets the Job Done, but Takes Some Getting Used To - Overall rating: 4/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to have things like time, employee information, pay-related details, and other HR items in one place. Once you know where everything is, routine tasks don’t take much time. #### Cons Navigation can be annoying sometimes. There are quite a few menus, and finding something you don’t use regularly can take longer than expected. Some screens also feel less intuitive than others. --- ### Simple but safety issue - Overall rating: 5/5 - Reviewer: Sandrine L. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing, clear, simple, daily use, neew an update on the safety and security. But nothing was flag other than that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, friendly user, simple, everything is there. I love the feed, so my boss can post some information or learning process quickly. #### Cons The safety and security. It's been a couple time in a short time frame that all employee need to change their password because we hav an alert saying someone try to connect and it was spam to us. #### Reasons for switching to ADP Workforce Now Because th cost was higher and we have so much difficulty to complete what we have to do and work with ADP. --- ### Terrible experience with Workforce Now - Overall rating: 1/5 - Reviewer: Jason K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awful. Never again. I switched to Paylocity after 1 year. I would never recommend ADP to anyone searching for a payroll provider. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. The service was terrible and the integration was poor. I did like the website but after that it wasn’t very helpful. #### Cons Everything. I could not link my 401k. I could not Get accurate reports. And payroll processing was terrible. #### Reasons for choosing ADP Workforce Now Cost. Ease of use. Reporting. Promises made by sales. #### Reasons for switching to ADP Workforce Now Ease of use and cost savings. These never materialized --- ### ADP because there’s not many other options. - Overall rating: 3/5 - Reviewer: Mallory T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it is still a good product as long as you don’t forget your log in credentials and you learn to navigate it for some employees because it’s not user friendly for those who aren’t tech savvy. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Adp works with software such as quikbooks so that employees can upload their W2’s directly. It is a great time saver and helps prevent errors. #### Cons Adp is not easy to get into if a password if forgotten. It usually relies on a second party to help with a password reset. My worst nightmare from years of experience with ADP is getting locked out. Another issue is if you used it with another company it will sometimes tie that company in. #### Reasons for choosing ADP Workforce Now It’s what my company uses so I didn’t have another option --- ### ADP- A strong and reliable partner with payroll, reporting, solution design, and more - Overall rating: 4/5 - Reviewer: Austin J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are very happy with ADP. It costs a premium, but we happily pay it with the amount of value it provides for our teams and organizations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The support and partnership regarding payroll and tax has been a huge value add. We have access to several teams ready and willing to work for us to help find solutions, for which we are very grateful. Also, custom reporting abilities in ADP are relatively robust and helpful. We also have dedicated access to a representative at ADP. He is more than tech support, he is invested in our problems and solutions, and makes time to help things go right for us. #### Cons ADP is large and slow to adapt. There are aspects we could or should have access to, but dont quite yet because the speed at which ADP moves and decides is that of a large company, which we understand. There is some rigidity in features and business responses that are sometimes necessitating workarounds. #### Reasons for choosing ADP Workforce Now We felt more confident in a larger industry solution, and we were eager to work with the support ADP provides. #### Reasons for switching to ADP Workforce Now reporting capabilities were greater in ADP. --- ### The Best Provider - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love being about to login and create my own COI for a client immediately without waiting for an insurance provider. It speeds up the process and makes is look like we have it all together! Need a paystub- easy. Need last years W-2 again- one or two clicks to anything you need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user friendly website. You can do almost everything by yourself with a few clicks. It is very self explanatory #### Cons I honestly can not think of a single thing negative thing to say. Everything works amazingly. The customer service is fast and on point. #### Reasons for choosing ADP Workforce Now The customer service was far more involved with us and answered all questions --- ### ADP is the way to go - Overall rating: 5/5 - Reviewer: Allyson B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For an HR or payroll administrator, it feels like driving a massive, armored tank: you know it is secure, it is highly compliant, and it will absolutely get you across the finish line on payroll day. However, it handles like a heavy vehicle—the steering is stiff, the dashboard is cluttered, and making a sharp turn (like running a non-standard report or fixing an implementation mistake) requires a lot of muscle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ADP Workforce Now is a highly reliable, all-in-one HR platform that does a fantastic job of streamlining everything from payroll and tax filing to benefits administration and time tracking. Because it houses employee data in one centralized hub, it eliminates the headache of jumping between different systems and drastically reduces manual data entry. The platform is also widely praised for its robust, automated compliance features, which take the stress out of navigating complex labor laws, while its intuitive self-service portal empowers employees to easily manage their own tax forms, pay stubs, and time cards. #### Cons Honestly, ADP Workforce Now is great for having everything in one place, but it definitely has its frustrating sides. The system itself can feel really clunky and rigid—simple tasks take way too many clicks, and trying to pull a custom report is a total nightmare if you don't know exactly what you're doing. Plus, once you're done setting it up, the customer support is a maze; you usually end up dealing with a general call center instead of a dedicated person who actually knows your account. On top of that, their billing is incredibly confusing with random extra fees that constantly catch you off guard.. --- ### Highly recommended/Reliable - Overall rating: 5/5 - Reviewer: Dave E. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a user managing HR and payroll for our team, my overall experience with ADP Workforce Now has been a mix of professional reliability and technical frustration. On one hand, it is an absolute workhorse that I trust to handle our complex tax filings and multi-state compliance without breaking a sweat. Having a single database for everything—from onboarding to open enrollment—has significantly reduced the "paper trail" in our office and given us much better data security. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I love most is the peace of mind that comes with their compliance and tax filing engine. As a mid-sized company, we don't have time to manually track changing state laws or tax codes, and ADP handles that liability seamlessly. Having a single source of truth where payroll, benefits, and time tracking actually talk to each other has cut our manual data entry in half. Plus, the mobile app is a huge win for our team—our employees actually use it to check their paystubs and request PTO without having to bug the HR office. #### Cons The biggest headache is the lack of consistent customer support; once you're past the implementation phase, getting a straight answer from a human can feel like a maze of tickets and general mailboxes. The system is also not very intuitive—simple tasks often require clicking through four different menus, and the custom report builder feels like it hasn't been updated since 2005. For a premium-priced platform, I expected a more modern user interface and a dedicated account manager who actually knows our business history --- ### Workforce Resourcing - Overall rating: 4/5 - Reviewer: Rochel A. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered As a person who has applied companies who uses ADP Workforce Now it gives a security and makes my application easier to where you have the same software runs only for your payroll but with the employment processes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I have fully utilized this platform as an employee. The ability of it to integrate payroll system and now the employment system makes it easier to set up payroll account. It streamline the process not only for the employee but also for the employers who uses ADP workforce now. I am exploring this software in building my own cleaning business nd I will definitely get this if I need to increase my man power. #### Cons It is reliable because when I lost access on my payroll account through my company website. The ADP workforce integration of its employees records of the company payroll records regardless you are no longer have access to the payroll record in the company website. --- ### Reliable but kind of clunky feeling - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Dependable platform for payroll and HR tasks. Once you learn where things are, it works pretty smoothly. It’s not the most modern interface, but it handles the important functions well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Easy access to pay stubs and tax forms. Good reporting tools for HR and payroll. Helpful compliance features. Works well for managing benefits and employee records. #### Cons Interface is outdated. Some features take too many clicks to find. Reports can be confusing at first. Setup for new features isn’t always intuitive. --- ### Efficient and Reliable HR & Payroll Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my Experience with ADP workforce Now has been very positive. It streamlines HR and payroll tasks, Improves efficiency, and provides reliable tools for managing employeesand reportings in one centralized platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ADP workforce Now, been a game-changer for our HR and payroll processes. Its reliable easy to use, and keeps everything centralised in one platform. The self-service tools and reporting features save a huge amount of time and improve overall efficiency. #### Cons What i liked least about ADP workforce Now was that some features can feel overly complex at first, and customization/reporting may require a learning curve for new user --- ### great payroll processing, lack of quality customer service - Overall rating: 4/5 - Reviewer: Anita M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As far as processing payroll and getting people paid ADP is great. Trying to work with them programming advanced reports or General Ledger programing it gets pretty frustrating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Payroll processing efficiency and accuracy is their strongest asset. When there is something that is out of the ordinary it is difficult to find the right person to assist you. #### Cons When working with ADP we never get to work with the same individual, resulting in a long discussion of us trying to explain our problem over and over again. You cannot call the same person, and no one takes any responsibility for accountability for advice given or action taken. #### Reasons for switching to ADP Workforce Now moved our accounting system to Sage Intacct --- ### ADP REVIEW - Overall rating: 4/5 - Reviewer: Gift S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. On the positive side, it is an absolute powerhouse for multi-state payroll, tax filing, and strict compliance management, serving as a rock-solid single source of truth that keeps HR departments legally secure. The employee mobile app is also highly functional, making routine tasks like viewing paystubs and requesting time off incredibly seamless for the average worker. However, the system administrator experience can be deeply frustrating; the legacy interface is notoriously rigid, generating custom reports is an overly complex chore, and finding consistent, prompt customer support often feels like navigating an endless maze of tickets. It is a premium, dependable system built to handle the heavy lifting for mid-sized organizations, provided you are willing to tolerate its administrative clunkiness. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Using ADP for time tracking has a few major advantages, especially when it comes to efficiency and compliance. Its biggest strength is its seamless integration with ADP’s core payroll platform. Because hours flow directly into payroll, you eliminate the tedious task of manually exporting data and drastically reduce human data-entry errors. Additionally, the system automatically applies local, state, and federal labor laws to handle complex calculations like overtime and required break periods, taking a lot of compliance pressure off your HR team. It also offers great flexibility for employees, who can clock in through mobile apps with geofencing, web browsers, or physical biometric kiosks. #### Cons both the desktop and mobile interfaces can feel sluggish, dated, and unintuitive compared to modern standalone software. Setting up custom approval workflows or unique scheduling rules can also be surprisingly rigid, often requiring a call to ADP support rather than a quick fix in your settings. because it is an enterprise-grade solution, the pricing is usually higher than dedicated time-tracking tools, making it a heavy investment if you aren't fully utilizing the rest of the ADP ecosystem. --- ### I do not recommend ADP - Overall rating: 2/5 - Reviewer: Greg R. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I don't like ADP. I've used it at 3 different companies over the last 10 years and my last experience with it was very poor. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros ADP does have a lot of functionality to accomplish all of your primary HR management and payroll functions. #### Cons ADP is hard to use. The app is almost always down and they seem to have multiple versions of their app, so you never know what website or app you're supposed to be using. If you're not careful you'll login in to the wrong one and won't be able to find what you're looking for. Logging in and accessing the information is always hard. --- ### Good Value Good Cross Functionality With Benefits Administration - Overall rating: 5/5 - Reviewer: Brett S. - Verified reviewer: Yes - Industry: Food Production - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great value and functionality. ADP has a very reliable and secure website as well. There are a few things I would improve, but it's the best option for us on the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ADP is user friendly and has a lot of cross-functionality with our benefits administration. We have no plans to switch at the moment and are happy with service and our rep. Our employees can access all of their statements as PDF's and also do open enrollment. #### Cons Employees have to do a few extra steps to request time off. The pop-out menu is a little clumsy for requesting PTO. --- ### Honest Opinion on ADP WFN - Overall rating: 4/5 - Reviewer: Kerri D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I worked with WFN for almost ten years. It is a great product for the right organization. ADP is a leader in the space for a reason, but its very easy to get lost in the mechanics of it all. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ADP Workforce Now is a great product for the right organization. The technology is consistently being expanded, they have a highly knowledgeable team and can be very easy to use. Payroll overall is very easy, time tracking typically can be setup efficient. I find ADP employees as a whole to be caring and well educated in their field. #### Cons What I liked least is that the technology can be overwhelming and if you are not a tech minded person it can be very clunky at points. Reporting used to be an absolute bear and while efforts were commendable it could take forever to get what you need setup custom. It can be very expensive and communication could be slow. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/adp-workforce-now-profile/reviews/?page=2) --- ADP Workforce Now Reviews, Pros and Cons - 2026 Software Advice