ADP Workforce Now Software


 

ADP Workforce Now is a human capital management solution for companies with more than 50 employees. The core capabilities of the solution include human resources management, payroll, benefits, talent management, compliance, time and labor management and analytics and benchmarking.

The fully integrated suite is built on a single database, which automates data synchronization across different components and helps users to minimize manual administrative tasks. The platform also integrates with other HR and business applications via the ADP Marketplace and APIs.

With ADP Workforce Now, clients also receive self-service tools for employees and manager, such as the widely used ADP Mobile app, to access paychecks, W-2s, timecards, benefit information and more; proactive compliance and regulatory alerts; external perspectives on making HR and business decisions with the help of ADP Benchmarking, the ADP Research Institute and ADP Professional Services; and access to a client community with more than 50,000 peers.

 

ADP Workforce Now - Multi-device accessibility
 
  • ADP Workforce Now - Multi-device accessibility
    Multi-device accessibility
  • ADP Workforce Now - Job benchmarking
    Job benchmarking
  • ADP Workforce Now - Post job details on various job portals
    Post job details on various job portals
  • ADP Workforce Now - Manage candidates profile
    Manage candidates profile
  • ADP Workforce Now - Benefits management
    Benefits management
  • ADP Workforce Now - ADP Mobile
    ADP Mobile
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

711 Reviews of ADP Workforce Now

 

Start your review of ADP Workforce Now

Click to start
https://www.softwareadvice.com/hr/adp-workforce-now-review/
Software Advice Reviews (182)
More Reviews (529)

Showing 1-20 of 182

Jake from NAPA Auto Parts
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

ADP is a great payroll company and they are taking steps to get better.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

They now have a dedicated account manager for payroll that has been super helpful, they know your system and remember what issues you've worked on in the past. It makes it super helpful!

Cons

The bolt on modules don't work as well as they sound. Things like recruitment, time and attendance, etc. Everything integrates which is nice, however, the functionality is pretty limited.

Review Source
 
 

Michael from Lake Michigan Credit Union
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Good, but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I like most about the system is overall how much is offered for you to use such as payroll processing, benefits administration, Time/Attendance, etc. It seems like everything we needed was all in one place.

Cons

What I like least about the system is that the company's customer service is very poor and it seems as if every time we needed to reach out for something that our representative was someone knew.

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Michael – I am sorry to see your experience with our customer service teams has been less than stellar. We recently updated our service model, so I am hoping you are seeing a positive change as of late. I would love the opportunity to assist in finding the right ADP resource to help you. Please reach out to me directly. Lori.wilmot@adp.com

 
 

Alyssa from Clasen Quality Chocolate
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

ADP Workforce Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-Updated paydata (all employees are showing and there is a shirt option)
-HRIS (having employee's information in one spot)

Cons

-Lack of mass updates (merit increases, vacation accrual, etc) - an easier way to import spreadsheets, not all company's use file numbers
-Customer Service (a lot of the time I will speak to someone that doesn't know how to help me or gives me wrong information)
-Printing employee information (there should be a button you can click that says "print employee file" that prints job history, pay history, personnel information, etc. so if a company wants to go paperless and they get audited there is an easy to to provide them the information).

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Alyssa –

Thank you for your review of our WFN product/service. I am glad to see that implementing WFN has allowed you to have all your HCM data in one place. I am sorry to see that your service experience has been inconsistent. I would love the opportunity to connect you with the ADP resources that can help you with the imports, etc. Please feel free to reach out directly. Lori.wilmot@adp.com

 
 

Vanessa from The Plaza Suites
Specialty: Hospitality / Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Very convenient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My workplace uses this for payroll, day off requests, and vacation day requests. I even downloaded the app.

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Vanessa – Thanks so much for your review. Glad to see if works well for you to manage your time off requests and your payroll data.

 
 

Susan from Truckstop.com
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Payroll Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You need to train all of your support staff that answer phones, you need

Pros

No pros-Worst experience ever in my history of being in payroll. You are forcing me to type 100 characters and there are NO PROS with your software!

Cons

The customer service wait times over 1 hour hold times!
The response time from Account Mgr is awful!
The quality of your customer service reps that are not your account manager (Very POOR)
The inability to talk to someone past 5PM
Inability to talk to someone in the tax department to resolve tax matters.
The overpriced charges our account is being charged compared to competitor

Review Source

  Response: Lori , ADP (iProspect)

Date: January 2018

January 2018

 

Susan – I am sorry to see your experience with WFN and ADP has been less than stellar. It is our intention to provide the very best service to all of our clients, and clearly that is not the experience you have had. I have contacted the Leadership team in your region and asked them to reach out to you. If you would like to contact me directly, I can connect you with the ADP resources that can assist you. We sincerely want the opportunity to make this a good experience for you and your company. Feel free to reach out. Lori.wilmot@adp.com

 
 

Jenn from Smithtown Christian School
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Not very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ADP would not be something I would recommend at this point. We have had many problems.

Pros

A little intuitive, has a lot of features, and we can usually muddle through what we are looking for. Thank God for the Bridge

Cons

There are a lot of things that don't work. For example, if you have any additional earnings that are treated as negative deductions - you can not set a goal for the deduction to be reached. Also, SUI and SDI should be separated, and not treated as one item. We have employees eligible for SDI, but not SUI.

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Jenn –

Thank you for feedback on our WFN product. I am sorry to see that you have had issues with deductions and goals. I have reach out to the leadership in your region to ask them to have an ADP resource contact you and assist. If I can be of any direct assistance, don’t hesitate to reach out directly. Lori.wilmot@adp.com

 
 

Benjamin from Associated
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Everything in one place

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love having benefits information, time off requests, and paycheck information all in one place. It is simple to use, and is quick to learn.

Cons

The "help" functionality from within the application could be improved. It does not respond well to keywords.

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Benjamin –

Thank you for taking time to review our WFN product. I am so happy to see that you find WFN easy to use and learn. If you need some assistance with the Help function, feel free to reach out to me directly. I will be happy to connect you with an ADP resource to assist. Lori.wilmot@adp.com

 
 

Derek from Mortagage
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

We have not had a very good experience with ADP. Would not recommend to those seeking a user-friendly system with good customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ADP has been constantly pushing back on us saying that when the system was initially set up, it was rushed and not set up properly. So we gave them the benefit of the doubt and asked them to provide us with a list of courses to take. When we looked at the courses, it was realized by ADP and us that the page we had was different from theirs. Looks like we haven't even been getting the necessary updates for this either, not just the ATS. We are currently waiting for training material (half of which has to be paid for). I don't believe that training is going to fix all of the issues we've had. Why else would it take months for things we request to be fixed? We have been unhappy for a while with this system. Through all of this we have been extremely patient and giving them the benefit of the doubt. We were told by an ADP representative that we were giving up. I have reason to believe that this is why our requests were stagnant for so long. Like ADP just threw their hands up in the air and said, why even help them, they're leaving anyways. We are very frustrated with this system, but even if we were entertaining the idea of switching to a different system, we still have jobs to do. So, why give up on us while the company is still paying you for your service? Totally backwards to me.

Cons

1. Reporting is difficult to navigate and select. You can create a custom report, but don't be fooled. It's not as customizable as you need it to be.
2. You cannot find an employee by typing out their full name; it has to be either their first or last name and then the options will populate.
3. There is no onboarding functionality. We've created so many of our own spreadsheets simply because this function does not exist.
4. You can change the status of an applicant, but you have to go into their profile in order to do so or select a checkbox that will bring up a different screen. Too many pages between what you would like to do, makes such a simple step in the hiring process very cumbersome.
5. The referral option is not customizable at all. We were excited about this functionality, but can't even use it because it cannot do what we need it to do.
6. Our ATS has not received any patched updates at all (ADP has known about this and is "fixing" for the past 6 months). Our applicants can't even click the 'next' button without a banner being in the way of it. We know that we have lost many applicants due to this.
7. I do not work in the benefits side of things, but I know that we had a big issue with many of our employees being provided with the wrong insurance due to a mishap on ADP. Took us months to correct. Many employees paychecks for almost a whole year were incorrect that we had to refund.
8. Registering to apply for a position is so difficult. You have to click on 'apply' for the same job 3 times navigating to multiple different screens before you actually start applying.
9. There is no automatic feature to remind our managers to submit their time cards for their branches. This has to be done manually. We have to then submit the time cards individually at the end of every pay period. This takes a whole day for one person to complete, and we have about 250+ employees.
10. Customer service is atrocious. It was so bad that when we finally complained about it enough, they didn't really offer any fixes to the standing requests that we already had, but offered us a "white glove" service that we would have to pay for just to get better customer service. 10's of hours are wasted monthly just to get someone that can help us. And then we have to call back again to see if we get the same answer twice, which more often than not, we receive a different answer.

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Derek – I am sorry to see that you have had a less than stellar experience with our WFN product/service. As a member of ADP's Client Loyalty team, I am committed to getting you the help and resources you need to improve your experience. Please reach out to me directly so I can assist. Lori.wilmot@adp.com

 
 

Luis from Family First Health
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Good overall payroll product with lots of features

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Product has good features in addition to payroll and clock-in/clock-out such as integrated PTO, tax forms, company news/updates, and more

Cons

Some of the extra features are a little clunky and take some time to get to figure out how to use. Also we've had several errors in our pay outs to employees due to errors not being caught by the system, so it does require a keen eye to make sure it's working correctly

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Luis – Thank you for your review of our WFN product. Glad to see you use many features that assist you with your payroll processes. I am sorry to see that you have had errors in your process. If you need some assistance, please feel free to reach out to me directly. Lori.wilmot@adp.com

 
 

Matthew from Overcoming By Faith Ministries
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

ADP Time and Attendance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The mobile app functionality and ease of use to keep up with time and attendance tracking. The ease of use to edit errors of employees within the admin portal.

Cons

The nonuse of advanced customization with creating schedules. Also the limited selection of analysis not much of a choice for created customized reports

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Matthew – Thank you for providing a review of our WFN system. Happy to see you find the time and attendance tracking easy to use and that you enjoy the mobile app. If you need some assistance with reporting or configuration, please feel free to reach out. I can connect you with an ADP resource to help. Lori.wilmot@adp.com

 
 

Kiara from The Plaza Suites
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

ADP Workforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ADP allows you to requests your days off, track your working hours and see how many vacation and sick leave you still have.

Cons

ADP workforce has to be administered and signed up by Human Resource (at least that's what they do with mine).

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Kiara – Thank you for taking the time to review our WFN product. So happy to see that WFN allows you to track and view your work hours and time off.

 
 

Matthew from Calvert Hospice
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

ADP Workforce Now Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not bad but needs work. Use someone else for HRMS/HRIS management.

Pros

A robust payroll system that should be able to do everything you need in running payroll at your company/organization.
They provide updates fairly regularly.
Long history of payroll success.

Cons

HRMS needs work.
Support is always someone different and often does not speak English as their first language; however, they normally can fix the problems you have.
System is very complex and not very user-friendly.
Reporting is confusing and complicated

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Matthew – We appreciate your feedback on our WFN system. I am glad to see that the payroll portion works well for you, and sorry to see your experience with our HCM modules and Customer Service team has been inconsistent. I would love the opportunity to connect you with ADP resources that can assist with set up and training to make WFN work better for you. Please feel free to reach out directly. Lori.wilmot@adp.com

 
 

Erich from QSI
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

APD Workforce Now - Shiny GUI over an aging system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Graphical User Interface is actually not bad
- Controls for pushing out new policies and see who has seen/acknowledged
- Is capable of all-in-one functionality

Cons

- The GUI blankets an aging system which desperately needs to be replaced with a ground-up rebuilding
- Think of WFN as having a great payroll system, it's what ADP does right. Everything else is bolted-on and is terrible
- "Works best" on outdated Internet Explorer, so when things don't work on Chrome (my company's supported browser) i have to figure out how to fix it by myself (or go into IE)
- Reporting is atrocious and non-intuitive. You literally have to take classes to learn how to report
- All of the bolt-on options are lacking: ATS, background check, drug screen

Review Source

  Response: Lori, ADP (iProspect)

Date: January 2018

January 2018

 

Thank you for your review of WFN. It is critical that we hear directly from our clients on what they believe we do well and what they would like to see us change in the future. Over the past year we have moved all our WFN clients to our current version. I hope your company has seen the changes in our newest version, which addresses the things you mention below. We appreciate your feedback and are here to help. Please feel free to reach out to me directly and I can connect you with ADP resources able to assist. Lori.wilmot@adp.com

 
 

Blair from The Plaza Suites Santa Clara
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

ADP!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that this system has it's own app! You can view your check stubs, and also request time off of work that you need.

Cons

There should be a new user tutorial for this product. It took me a while to get used to how it worked.

Review Source

  Response: Lori, ADP (iProspect)

Date: December 2017

December 2017

 

Blair – Thank you for taking the time to review our WFN product. We have several learning bytes, and educational materials I would be happy to share with you. Please feel free to reach out directly. Lori.wilmot@adp.com

 
 

John from self employed - worked as a consultant for Mister Kleen
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Over the past 12 months I have helped implement ADP Workforce Now.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are far superior products in the market place. Run away from ADP!

Pros

If you a simple demands and nothing complex or difficult the software may work for your company. The product is not intuitive nor is it user friendly.

Cons

Clearly this product was not designed by Users - it reeks of being over engineered by Engineers. If your company has different payrolls running at the same time or exceptions based different levels of employees with different benefits offered, I have one bit of advice find another HRIS vendor. Many time the Customer Service team or Implementation teams of ADP can't come up with solutions. Once ADP has implemented the software - their support decreases and solutions are minimal. You have to threaten to fire them before you get some help.

Review Source

  Response: Lori, ADP (iProspect)

Date: December 2017

December 2017

 

John – Thank you for providing feedback on our WFN product. I would love the opportunity to talk with you further. It is critical that we hear directly from clients on what they believe works well in the software and what we can improve. In the past few years we have invested heavily in user-based research, and have a state of the art facility in New York where we bring clients from all over to work with our UX Designers. I am sure they would love to hear your thoughts. Please reach out directly. Lori.wilmot@adp.com

 
 

Stephen from Incarnate Word Academy
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Big Company, Good Platform, High Turnover

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system as a whole is good, but if you have any issues it is very much dependent upon who happens to be assigned to you at the time. My rating would be much higher if there was stability where you worked with the same person for a number of years as opposed to frequent changes.

Pros

The platform was good and made for relatively easy payroll processing. The interface for employees was also relatively straight forward.

Cons

The biggest issue I had was the turnover in account representatives. I had an excellent representative that was transferred, but then it was a revolving door.

Review Source

  Response: Lori, ADP (iProspect)

Date: December 2017

December 2017

 

Stephen –

Thank you for taking the time to review our WFN product/service. I am sorry to see that you have experienced turnover in your assigned ADP Service representative. If you want to reach out to me directly, I would be happy to connect you with leadership in your region to determine the correct service model for you. Lori.wilmot@adp.com

 
 

Susan from Investors Community Bank
Specialty: Banking
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Good Product but Weak Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They continue to try to improve.

Pros

Some of the modules are very good, i.e. Time and Attendance, Payroll Processing, HR Basics, Benefits Administration

Cons

Some of the modules are a bit old-fashioned, i.e Performance Management - traditional basic approach.

Review Source

  Response: Lori, ADP (iProspect)

Date: December 2017

December 2017

 

Susan -
Thank you for reviewing our WFN product. We appreciate the feedback on the Performance Management module, and want you to know that we are making several updates that will be introduced in the Spring. Stay tuned, and thanks again for the review.

 
 

Erin from QI
Specialty: Energy
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

ADP - Good until it isn't.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you need payroll and a few other things, ADP will do it. And they'll do some of it well. But not all of it. And it'll cost you. You've been warned. If you want a fully functional HRIS, this probably isn't for you.

Pros

ADP does payroll pretty well, and it seems that they are investing in developing smoother interfaces and more streamlined reporting. The other parts are tacked on from acquisitions. But those have been getting better over time as well. Think about how nice it is to have benefits enrollment tied directly to payroll! And ACA reporting! Huzzah! But with those pros, there are quite a few cons. Please read on...

Cons

Probably not the best bang for you buck, and the way they bill and invoice for separte products and services makes it very easy for them to slip little charges in that add up over time. ADP has recently updated their call-in system, but I've been on hold way more than normal. They seem to get better with customer service, then get worse, then get better again. Some of the reporting is counter intuitive....

Review Source

  Response:  Lori, ADP (iProspect)

Date: December 2017

December 2017

 

Erin –

Thank you for taking the time to provide a detailed review of your experience with our WFN product/service. We truly appreciate your feedback and would love to hear more directly from you, such as which version of WFN you are using, etc. As a member of ADP’s Client Loyalty team, I would love the opportunity to connect you with an ADP resource that can assist you with anything you need. Please reach out. Lori.wilmot@adp.com

 
 

Karen from PSU
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

ADP as an end user and a customer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

ADP is well known, offering more features and functionality. it is secured and well developed. in most cases it is user friendly.

Cons

In most cases it is user friendly however in time sheet entry, it has to complicated to use occasionally...high cost vs other vendor

Review Source

  Response: Lori, ADP (iProspect)

Date: December 2017

December 2017

 

Karen –

Thank you for reviewing our WFN product. We appreciate your review and feedback. If you need some assistance with time sheet entry, feel free to reach out. I will connect you with an ADP resource who can assist. Lori.wilmot@adp.com

 
 

Catherine from Unlocking The Spectrum
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Great Customer Service and Implementation for products we chose to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After reviewing 12 software platforms, we chose to go with ADP. They worked with our specific needs and concerns from negative experiences with other software providers. They made sure to walk through implementation with a plan and great communication!

Pros

The product is diverse and allows us to maintain our HR and Payroll in one central location. We also chose to use ADP for other services which is assisting in a more streamline process. Great Training provided to assist clients in knowing how to navigate the software as needed. Simple processes to get your HR and payroll needs met.

Cons

Systems can be a little separated and is a lot to learn. Sometimes the constant upgrades can be challenging to keep up with. The network environments working cohesively for the one your company is using. Our diverse industry struggles with the scheduling and view ability especially with mobile users.

Review Source

  Response: Anthony, ADP (iProspect)

Date: December 2017

December 2017

 

Hi Catherine – Thank you for completing a review of ADP’s WFN. It is great to know that we were able to accommodate your specific needs, and we look forward to an on-going relationship!

 
 
 
Write a Review
Showing 1-20 of 529


January 2018

January 2018

One of the best Human Resource Softwares out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has taken me from several manual processes and automated all of them. This allows me to do more more more efficiently without having to hire more help!

Pros

The multiple features and functionality that ADP has along with the ease of use makes my job so much better and automated! I have used a lot of different software and nothing compares to the flexibility that ADP has for individual companies.

Cons

There are a couple features that can use some improvement, such as recruitment, but I do know that ADP is continuously trying to improve their products all the time.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi -

Thank you for completing a review of our Workforce Now system. I am happy to hear that we have been able to eliminate some of your manual processes by utilizing WFN!

 


January 2018

January 2018

User-friendly platform, that houses a lot of information in one place.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Timesheets are a breeze and other HR information is quick and easy to find.

Pros

Timesheets are easy to complete and submit. It's easy to check or print a pay stub as well as request for time off.

Cons

I haven't figured out the mailbox yet. There's not feature to delete my messages, so each time I log on it looks like I have a new or unread message when I don't.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi -

Thank you for taking the time to complete a review of our Workforce Now system. It is great to know that you find our system easy and intuitive to find everything you need in one place.

 


January 2018

January 2018

Great platform for everything HR related!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software is the go-to for anything Human Resources related, has a clean UI and is easy to navigate.

Cons

Whenever I don't manually log out and try to log back in it will tell me that I can't log into two places at once, so I must clear my cookies every single time.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi -

Thank you for reviewing our WFN solution. I am glad to know Workforce Now is your go to system for anything HR related!

 

Denise from TOCA
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

So far so good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how i can look up tax information, vacation time, and insurance information. Through different windows on the program.

Cons

It takes a while to log into the system. Once you put in the user name and password, it takes a good 45 seconds to a minute, to log into the system.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi Denise -

Thank you for taking the time to review our WFN solution. I am glad all the information you need is able to be accessed in one place.

 

Chad from Little Giant Ladder Systems

January 2018

January 2018

Not a bad timeclock system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ADP has been relatively easy to use and does a lot of things like keep track of time and pay stubs. For the most part everything is user-friendly.

Cons

The mobile app always seems to be slow, and quite often gets hung up, either freezing or refusing to load.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi Chad -

Thank you for reviewing our Workforce Now system. I am happy to hear that the interface is easy and intuitive for you to use.

 

Matt from Merrill Manufacturing Company
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

I have now implemented Kronos and ADP in the same year. ADP Workforce Now is a superior product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and functionality with the ability to incorporate all aspects of HR and benefits including 401K.

Pros

I am still working thru a full implementation of WorkForce Now. This includes Payroll, Time, Benefits, and Talent. I have found this experience to be second to none. Each function of the product has its own specialist to help your company implement the solution along with a project manager that oversees all aspects of the implementation cycle. Having so many moving pieces can be a tough process but ADP has it down pat. They are in my option the best in the business. Although they might not be the best at everything the team that I have worked with have been responsive to issues and go out of their way to resolve your needs.

Cons

One of the issues that come to mind is when we implemented Time & Attendance. For our business, we have multiple roles that required 6 different setups. the challenge we have is that our employees want to check their timecards outside of the businesses network. We have Time & Attendance setup so that our employees can only punch in from either the ADP Clocks or on a local network pc. This creates a problem as if you want employees to be able to see their timecards outside of the business network, they can only do so by the ADP App for smartphones or tablets. It has created a few issues. We came from Kronos which did not have this issue but was much less user friendly navigating the site.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi Matt -

Thank you for completing a review of our WFN solution. I am glad to hear that you find our product to be superior to our competitors!

 

Elizabeth from DiscipleMakers
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

I think the software has made my use of payroll processing in particular a lot simpler!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The payroll processing is very simple and is much easier than our prior system. Also, the way our company receives the W2s is much easier than our other system, too. We used to have to hand calculate a lot of information and it took forever. The way ADP auto calculates tax information is excellent and very helpful, since most of that information is very complicated for the average user. It is also very intuitive on how to navigate to different features.

Cons

I think it can be hard with the customer service aspect. Our company isn't given just one representative to reach out to, so we get a random person every time we call in, which makes it difficult if we are following up with a prior issue.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi Elizabeth -

Thank you for taking the time to complete a review of our WFN solution. I am glad the system has payroll processing easier for you! I apologize for you less than expected experience with customer service so far and would like to connect with you more on this. Please reach out to me directly: Anthony.Woodard@adp.com

 

Jolyane from H2O Innovation

January 2018

January 2018

It's the best payroll system I've worked with so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the reporting tools, and now that I am confortable with it, it makes my like as a payroll coordinator much easier. I also love the quality of customer service. Every specialist is nice, courteous and competent.

Cons

There's a lot of learning that needs to be done on the practitionner's side. It took me about a year to feel fully comfortable with the software.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi Jolyane -

Thank you for taking the time to complete a review of our WFN solution. I am glad the reporting tools we offer are easy for you to work with! We offer many training resources online that may be able to help you with any future issues, if you ever need more training!

 

Susan from ZOLL
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

I have worked with ADP software for 25+ years, they keep their product relevant and accurate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of learning, teaching to others and reliability as an accurate package

Pros

I like the ADP WFN product because it is user friendly; the functionality good, up to date product and reliability is very good.

Cons

They have changed their customer service model about 6 months ago and it is horrible. The software occasionally new updates with seemingly models that aren't tested thoroughly and bomb or the functionality isn't conducive from the user aspect.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi Susan -

Thank you for reviewing our WFN system. We appreciate you business and loyalty to ADP! I am sorry you have had a less than exceptional experience with our new customer service model, and would like to connect with you more on this. Please reach out to me directly: Anthony.woodard@adp.com

 

Rebecca from RB

December 2017

December 2017

Overall a good experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This program has some great features and it's easy to use. It has a nice interface, as well. Customer service was always spot on.

Cons

As great as it is having so many features, some can be a bit challenging for some users to utilize.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi Rebecca -

Thank you for your positive review of our Workforce Now solution. It is great to hear that our system is easy for you to use an navigate. Also, thank you for shouting out our exceptional Customer Service!

 


December 2017

December 2017

Great Start. Still needs a lot of work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how everything can be centralized in ADP. Payroll, benefits, HRIS. I love the idea of only using one system to do it all.

Cons

It still needs a lot of work. The onboarding is still very clunky and needs work. There is still a lot of manual entry we needed to do on our end. I wish we could do more with reporting as well. I do want to give them the benefit of the doubt because it is a new product they rolled out.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi -

Thank you for taking the time to complete a review of our Workforce Now platform. I apologize for your less than stellar experience so far, and would like to connect with you more on this. Please reach out to me directly: Anthony.woodard@adp.com

 

Donny from Little Giant Ladder Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

OK, but doesn't always work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to see my pay stubs...

Pros

This software has all the right features and functions that I would want in something like this, and then some.

Cons

The mobile version seems buggy or slow and often crashes. The online version is better, but less convenient.

Review Source: Capterra
 

Brittney from DineAmic Group
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

The implementation process was very all over the place and the lack of communication is a huge issue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With the daily issues that arise with the software I can't speak to it being that big of a benefit as of yet. A lot of the issues that I bring to the teams attention I often get the response that "everything is setup correctly, I am not sure what the issue is" it is very frustrating to have spent hours upon hours setting up each individual module to your organizations needs for the features to all of a sudden stop working and none of the representatives are able to give you answers nor follow-up with you regarding a resolution to any of your issues. So at this time I would say the only real benefit I have found thus far is electronic PTO tracking.

Pros

What I most like about the software is that I am able to house all employee data in one place and the analytics dashboard is extremely helpful when looking at measurable data to base company performance on.

Cons

What I like least about the software is that all modules are ran on separate platforms. Specifically the ATS and Workforce Now. This makes it very confusing for candidates when having to create two separate credentials when logging in. The software is very glitchy and I find that random features will stop working for a period of time and then randomly come back. The on boarding process when creating activities is not all encompassing causing you to still use paper forms, specifically when it comes to the I-9 and State Tax Form. The ATS module needs some updates in order to be competitive with other ATS softwares. The inability to customize a lot of the fields to your organizations needs can be very frustrating and with the constant software updates the changes are hard to keep up with and you aren't given a choice whether to if you want the new software update features. Specifically speaking, in order to most efficiently hire a candidate after the interview process it would be nice to do this electronically but you need personal information that the system doesn't require. Our ATS was setup requiring that a physical address was entered upon applying then all of a sudden I noticed that candidates weren't supplying this information and to my surprise this feature was taken away causing our organization to now have to find a work around receiving an employees physical address, SS number and date of birth before entering them into the system to be able to send them on-boarding.

Review Source: Capterra
 

Isaiah from Treatment Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

I found this app very straight forward to use and simple.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

It was very simple and straight forward to use. Who doesn't have their phone on them? It's very simple to just pull out the phone to sign in and out rather than on paper or on a computer at home. Very convenient.

Pros

As previously stated, I found this software fairly straightforward. Obviously, it is nice not to have to manually input hours on the computer or on a sheet of paper. Simply establish the software and have employees download the app on their phone. It also has a GPS system to see where your phone is so that you don't "cheat the system". Clearly no system is perfect and anyone can cheat the system if they try, but it is nice that it is more direct and easier to keep people accountable.
The location and time card settings are also straight forward with a decent amount of options. My work experience was very plain as far as signing in and out, but it is nice that there are other options if needed (different clock in options, as well as break and signing out options).
Lastly, I didn't have many (if any) software problems on it. It didn't seem to ever have any problems or hiccups while logging hours. I used it for 2 years and never experienced any problems.

Cons

Obviously, it is a little bit annoying to have to literally sign in and out of breaks. But there really is no way around it. I often forgot to sign out for my lunch break until I actually sat down to eat. However, eventually signing out and back in for lunch break became a habit.

Review Source: Capterra
 


December 2017

December 2017

The HCM system to beat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It offers a lot of custom fields and keeps everything from time off, compensation, vacation calendar, benefits all in one. The software is very easy to use and they are always adding improvements.

Cons

It takes a while to get familiar with the platform, it could be easier to use. The interface is clunky and sometimes does not populate as fast as I like.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi -

Thank you for your positive review of our Workforce Now solution. I am glad the platform has been able to be customized to your company's HR needs. If you ever need future training, we offer many online resources that may help you with future issues.

 

Tanya from Micro Pave Systems Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

For the most part its been a positive experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Auto calculates the gross amount. Certified payrolls are easier to create I am told.

Cons

When you start a new batch, it would be nice if we could select an X number of rows for specific employees, as opposed to inserting one row at a time.
Right now the only feature available is to add rows for all employees.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi Tanya -

Thank you for completing a review of our WFN platform. I am glad that the system is easy for you to use to process payroll.

 

ANITA from office of samoan affairs

December 2017

December 2017

I had a hard time in using it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Employees information protected, it is detailed, and so particular about users making sure the person who open the system is an authorized user.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: December 2017

December 2017

 

Hi Anita -

I am sorry you have had a difficult time using our system thus far. I would like to connect with you more on this, please reach out to me directly: Anthony.woodard@adp.com

 

Samantha from Commission on Economic Opportunity
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

We recently implemented ADP. It went fairly smooth and we've enjoyed using it since.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They are the industry expert and provide value added advice and service. I appreciated the implementation process and felt it was thorough.

Pros

The implementation process was very thorough and they provided value added advice when requested. There is a relatively high level of trust as they are the industry leaders and push out lots of helpful communication. This is in stark contrast to our previous payroll provider where there was absolutely no trust. So far they have been a pleasure to work with.

Cons

Sometimes there are functionalities that we used to have with our old payroll vendor that are not available with the industry leader. We'd like electronic forms to be signed and stored within employee's personnel records through ADP, but evidently that functionality does not exist at this time. Pay raises that occur in the middle of a pay period must be entered manually for that payroll which also feels like something they should've figured out how to automate by now.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi Samantha -

Thank you for reviewing our Workforce Now system. I am glad to hear that your implementation went smooth and that you've enjoyed our platform since. We appreciate your feedback and look forward to an ongoing relationship.

 

Anastasia from PowerReviews
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

WFN is very user friendly and easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Effortless payroll!

Pros

WFN is very easy to navigate. Changes are seamless and in real time. Payroll runs effortlessly. I love being able to completely control payroll, even down to being able to edit the schedules directly in the software. Custom reports come in handy as well. I would like to see more education around the usage and capabilities of reporting but it's awesome!

Cons

I don't have any complaints about the software, but I do wish that ADP was more responsive when engaged. Most of the customer service representatives seem to be irritated by helping, and short answered when asked for direction. It also feels like issues can't be resolved without waiting 30 minutes or more on hold, or being passed around from department to department.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: January 2018

January 2018

 

Hi Anastasia -

Thank you for submitting a review of our WFN system. I am glad the platform is easy for you to use and navigate! I apologize for your less than stellar experience with customer service and would like to connect with you more on this. Please reach out to me directly: Anthony.woodard@adp.com

 


December 2017

December 2017

Buyer beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Prior to ADP, we did not have an HRIS system so we finally have a history of records for our employees. Also, instead of using different vendors we are able to consolidate payroll and HR functions into one system.

Pros

I like that there are different modules so that all HR your functions are integrated into one system.

Cons

The system is not user friendly and has many limitations. In addition, you have a to pay a good amount to add each module and the customer service is horrible. It has gotten better since they added a dedicated Account Manager but they don't do a good job on educating you on what needs to be done.

Review Source: Capterra

  Response: ADP, ADP (iProspect)

Date: December 2017

December 2017

 

Hi -

I am so sorry you have had a difficult time with our system thus far. I would like to connect with you more on this, please reach out to me directly: Anthony.woodard@adp.com

 
 
Write a Review