ADP Workforce Now Software

4.30 / 5 (3,054) FrontRunners®

Our advisors have recommended this product 37 times in the last 30 days

About ADP Workforce Now


ADP Workforce Now is a human capital management solution for companies with more than 50 employees. The core capabilities of the solution include human resources management, payroll, benefits, talent management, compliance, time and labor management and analytics and benchmarking.

The fully integrated suite is built on a single database, which automates data synchronization across different components and helps users to minimize manual administrative tasks. The platform also integrates with other HR and business applications via the ADP Marketplace and APIs.

With ADP Workforce Now, clients also receive self-service tools for employees and manager, such as the widely used ADP Mobile app, to access paychecks, W-2s, timecards, benefit information and more; proactive compliance and regulatory alerts; external perspectives on making HR and business decisions with the help of ADP Benchmarking, the ADP Research Institute and ADP Professional Services; and access to a client community with more than 50,000 peers.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

3,054 Reviews of ADP Workforce Now

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(1,548)

4 stars

(1,031)

3 stars

(360)

2 stars

(76)

1 stars

(39)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 3,054 reviews

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April 2019

Shikha from ApTask

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

ADP Workforce Now-Most used and advanced Human Capital Management Solutions

Our company’s overall experience has been extremely good except for the customer service part, which has now improved as compared to earlier. We have no plans to move to any other software since our entire team is very well versed with this software.

Pros

ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc.
This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using this software for almost 5 years now and the experience has been amazing. The entire application is user friendly and easy to manage with a supportive customer service.
It also facilitates our employees to register into the system whose paycheck has been processed once and they can view their paystubs online, which reduces our burden of sending the paystubs separately.
The entire process of payroll including the tax processing, sick time filing (if applicable), PTO management etc. is simplified through this application.
The benefit enrolment/waiving process is also easier with all the documents placed under different sections of the consultant’s file.

Cons

The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.

February 2019

Samridh from TSI Incorporated

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

3.0

February 2019

Easy to Use and Easy to Manage

Pros

Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP.
- Easy to manage my PTO and see balances
I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a lot better with ADP.
Apply for PTO is also a piece of cake. Simply choose the date (calendar is shown on right) and submit the hours.
- Notifications
ADP is really good about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work email and it helps me to remember that I should go and check it out.
- Everything in one place
All my Paychecks, Tax Documents, Health and Dental Benefits, Policies etc are on one spot. They are all properly placed under specific tabs so after some clicking around I was able to easily get to the page I needed too.
I also like that I can download my information and documents in a pdf format and store it computer for later access. I no longer have to email HR and ask for my tax document if I lost it or ask what is the health/dental plan i enrolled in.
Even enrolling or changing the benefits plan is super easy and it is all done inside the ADP at the beginning of each year.

Cons

- Outdated look
I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO.
- More details needed
I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things
- Update takes time
When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.

December 2018

Collin from Trunk Club

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

December 2018

Leading Payroll Vendor for a Reason

This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features. There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.

Pros

This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies.

Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze.

Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).

Cons

ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday.

Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications.

Pricing may not be as competitive as other vendors and module implementations can add up.

December 2018

Cynthia from East Haven Builders Supply

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

December 2018

WFN Review 2018

Overall experience with WFN platform has been very good. PS: I miss being able to go to ADP locations for "live" training. Especially for reporting! I know that the WFN reporting is very strong and I am not using to it's full ability. I am more of a hands on learner vs. webinars and learned a lot by attending ADP classes for training in THIS area in the past. (Hint, hint - Smile)

Pros

Love having everything on the same platform; payroll, benefits, T&A, and reporting. For the most part I love the ease of using the product. While updates are important to stay compliant and current with needs they create havoc with current setup.(growing pains!) I have been using ADP products since 1990 and this platform is by far the best and easiest to use. Love the training bites on the top of pages.

Cons

I only have cons with specific areas of WFN updates and not the overall WFN platform.
1. Time & Attendance - Current update of moving hours to payroll we lost that the function where the system will stop the import to payroll if there are exceptions and either make you acknowledge the exception or delete from the time card. Example: A manager approves a time off request for a closed pay period. The hours flow to the current pay period. Since it is just hours (because in wrong pay/time period) there are no dollars. When doing a payroll reconciliation we tie hours & dollars. When it's a company of 400 employees this is like looking for a needle in a hay stack. I'd rather be stopped and asked to note the exception before I can import.
2. There needs to be more flexibility with the restrictions within time and attendance. Example: We want to restrict an employee to only being able to swipe in 5 minutes before the start of their schedule. If they are 5 minutes late I don't want them restricted; they should be able to swipe in even if they are an hour late. (The old ETime allowed this and it was very helpful in controlling OT because employees had to immediately go to a manager to get permission to start or stay later than their scheduled time vs. seeing the next day when reviewing time cards)
3. Wage & Garnishment - Need easier reports to get what is needed

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2018

Intuitive for users of all types

As a leader of a team, I am responsible for approving time cards, PTO requests, time adjustments, etc. and have found that ADP WorkforceNow is an intuitive software that anyone can learn very quickly. The menu is thorough but simple, and functions are placed in a logical workflow. I would highly recommend ADP WorkforceNow as a timekeeping/payroll software due to the easy-to-use software.

Pros

Intuitive web-based software that I have found easy to use across users of all types. As a manager that approves time cards on a regular basis, I found that it's easy to find what you're looking for. For example, if you want to adjust a time card, simply click on the employee's time card, and go to the appropriate day that you want to adjust the time, and click "add row," "delete row,", etc. OR simply adjust the time as needed in each box - it's as simple as that. I also liked the calendar-based PTO request form - simply click on the date(s) that you want to schedule for PTO, Jury Duty, etc. and it will mostly populate the request form with the date(s) you selected. There's also a variety of reports you can run in which you can select your criteria so provide the right report you need.

Cons

One con is when you are "acting on behalf" of someone else, the menu looks a little different than your normal dashboard screen, but it's nothing major and you quickly get used to the functions. Also, it can be a little tricky to find out each team members time off scheduled as you have to dig into the menu a little deeper. But as you use the software more, you quickly become accustomed to where to go.

December 2017

Claudia from River Oaks Baptist School

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

December 2017

ADP has been the best aspect of my job at times and the most frustrating at other times.

It does a great job of staying current with all the compliances changes to payroll and HR. I rely on them to get the payroll reporting correct.

Pros

The webinars and continuous learning opportunities for the user are great. Laws and compliances are changing so quickly that it is hard for someone in the trenches to keep up. They make staying current easy with their Eye on Washington and special webcasts. I like the look and ease of the program. It is easy to navigate and find what you're looking for. The new Pay Cycle is great, but it would be nice to enjoy it a while before they "upgrade" it again. I need time to learn and discover all the ways it can assist me. Customer support has been one area of frustration, but help with the ACA and Time and Attendance has been stellar.

Cons

Getting answers quickly has been a huge frustration, and not just with customer service although that has been an issue with payroll. It seems to take an unnecessary amount of time to get something new implemented. We took steps to add an HR component for tracking professional development hours for our teachers. Once we signed up, we waited weeks to hear back about implementation. Finally after emailing our rep, I was contacted about training for the addition and found out it was not what we wanted. What we wanted was free and available with the push of a button. ADP has great resources for self-learning and I take advantage of them frequently. But sometimes I have an issue with payroll and need an answer quickly. Now with the designated rep, that doesn't happen. She is rarely available, which I understand, she has many clients and speaking with someone else is perfectly acceptable, but usually I end up having to leave a message. I find myself not wanting to call and having issues unresolved. Sometimes she is not able to resolve the issue completely because it involves a different department.

Response from ADP of

Replied December 2017

Hi Claudia - Thank you for your review of Workforce Now. We have made significant changes to our Service model that I would love to connect with you more about. Please reach out to me directly: Anthony.Woodard@adp.com

July 2017

Monica from Brazos River Authority

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2017

For the most part, this is a good product and fairly intuitive.

I was using a massive system, that was very cumbersome and not flexible at all. ADP streamlined our processes for the most part and has made our jobs in HR and Payroll a little easier.

Pros

There is a home page that can be customized. This provides the employer a good opportunity to communicate with all employees, considering everyone must go into ADP to enter their time at least twice each month. The portal can be setup in English and Spanish. The system overall is fairly easy to work in and find information. There are a good number of standard reports. ADP offers a lot of training opportunities, support, message boards, etc. at no cost, which is a definite benefit.

Cons

The home page is a wonderful communication tool; however, customizing it in Portal is very difficult and takes more time than it should to get it to look professional. The setup is fairly restrictive, the 'Undo' button no longer exists after this last upgrade, you can't control the line spacing, for some reason the system removes some spacing between words that were copied and pasted into the Portal, and for the most part, the system seems to do what it wants. The leave-time system has become very cumbersome. Example: An employee is out sick one day in a pay period. The employee enters their work hours, along with their sick time, into the timesheet, then saves and approves their timesheet. The supervisor then goes in and must first approve the sick time, which automatically removes the employee's approval. The employee then must approve their timesheet again before the supervisor can approve the entire timesheet. Another aggravation is the ridiculous number of messages and the requirement to archive the messages. The system even requires confirmation that you want to archive and then it provides a running total of the number that has been archived, or the number of new hires entered, etc. Knowing the number of actions taken or messages archived is unnecessary.

Response from ADP of

Replied July 2017

Monica - Thank you for taking the time to review our WFN product. I am sorry you find our customization features and leave-time system underwhelming. I would love to connect with you more about this. Please reach out: anthony.woodard@adp.com

July 2017

Mark from CRAssociates Inc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2017

Overall the different components of the system work well together and are easy to use.

The system has easy to track timesheets, both the hours and the supervisor and employee approvals. This is important as a Government Contractor. Having a system that works as smoothly as this makes growing as a company much easier and limits the amount of staff that we have to hire to process the payroll and the HR functions. Having a customer support team for payroll questions and reporting questions helps greatly. I have always found ADP's reporting support staff the most knowledgeable about their department and have always given me great help.

Pros

The reporting system is is easier to use than other systems I have used in the past. Also, I like how the HR functions, employee service items, the payroll system, and the timesheet system flow well together. The reporting system makes it easy to run reports over several companies, for several years, and for active and terminated employees. I've used other popular payroll processors software which limited the reports to only 1 year at a time. I like how easy it is for employees to access their paystubs, access past w-2s, and make changes to some of their information. Having the view available for pay stubs and w-2s has cut down on phone calls. The payroll system is very easy to use. Recent upgrades have placed fields in a better arrangement for viewing several fields of an employee record at the same time. I find the timesheet system mostly easy to use for our employees.

Cons

There are too many, too frequent upgrades. I've experienced reports losing formatting during the upgrade and have to repair them or reach out to ADP to repair them. Also, there have been several periods of downtime hours this year where the system has crashed and almost all of these are following an upgrade. The security portion of the system can be a bit tricky and not very user friendly, although, some improvements have been made in recent upgrades. Also, the phone app for the timesheet system is a bit lacking in functionality, although, this too has seen some recent upgrades.

June 2017

Deborah from Nexus Valve, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

June 2017

Our company has been using ADP Workforce Now since 2014. This is an amazing program!

Secure, dependable and user friendly payroll processing. A time and attendance system. Reporting functions that allow us to track and report critical information that helps us run a better company. Offsite support and a system that is always rolling out updates and training. This is a great system for the medium to large business. You cannot go wrong with this program.

Pros

Workforce Now has changed from being a time and attendance and payroll system to a Human Resources tool I cannot do without.
I am a one person Human Resources Department and I need a HR system that can streamline and support the many functions I deal with on a daily basis. Workforce Now (WFN) does that and so much more. WFN comes with dozens of preloaded reports that allows me to run employee rosters, payroll reports, attendance reports, cost of labor by hours and earnings. It tracks tax information and General Leader Reports for our accounting department. Employees are able to electronically request time off and get manager approvals emailed to their cell phones or home computers. Managers and supervisors can make notes right in the employees electronic file so there is always a record of items they can use when doing annual reviews or disciplinary action meetings.
There is so many options available. Making sure employees get paid properly is critical, but this system and the ADP support team take payroll to a whole new level! ADP has been working diligently to make this system a workhorse in the HR department. The updates keep this system cutting edge, yet user friendly and easy to run. You will not have to worry about having outdated and stale software in a year. There is always something being improved. Just in case something does come up, WFN has a solid support team that you can reach out to for questions and assistance. And they are only a phone call away.

Cons

What do I like least? I only have a couple of issues, and the pro's far outweigh the concerns, but it seems like the support team is very busy on some Monday's and Tuesday's. When you try to call in for support the wait times can be a little long. I have learned to plan ahead and call early. If you want a least like about the software specifically then that is more difficult to answer. I guess I'd say the learning curve can feel a little intimidating when you first start to using WFN. Help is only a phone call away or a quick look up in the integrated help screens.