ADP Workforce Now Software

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28

Recommendations

FrontRunners 2022

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About ADP Workforce Now

ADP Workforce Solution is suited for businesses with more than 50 employees looking to streamline HR processes. ADP Workforce Now includes capabilities such as payroll processing and tax filing, performance management, compensation management, talent acquisition, time and labor management, benefits management, analytics, plus more. This fully integrated HR software is built on a single database, which automates data synchronization and helps human resource teams minimize manual administrative task procedures. ADP Workforce can integrate with other HR and business applications via the ADP Marketplace. Other HR management features include proactive compliance and regulatory alerts; external perspectives on making HR and business decisions with the help of ADP Benchmark...
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ADP Workforce Now - Multi-device accessibility

ADP Workforce Now User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 5,830 reviews

Erica

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2021

It has been amazing.

User Profile

Shanice

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Best Pay Manager Ever

I would def recommend this service for companies that have payroll issues it's a great way for employees to manage their pay and have access to their documents without a hassel.

Pros

The ability to keep important documents 9n file for easy downloading.

Cons

The registration is a bit complicated when and if you've been employed through multiple companies using this software .

Reasons for switching to ADP Workforce Now

The ability to edit information without approval and more options for employees self service.

Ashley

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

April 2022

Easy, convenient and practical

Overall I enjoy it. My company has used it for the past 14 years, switched to paycom for a half a year and then made the smart decision to switch back.

Pros

Love the convenience of being able to use your phone with this app. Being able to clock staff in and out easily if they forget to clock in, keeping track of pto, time card edits and missed punches the main things I take care of is just so easy.

Cons

When I used paycom, you were able to request your days off on that. With adp, we have to go back to using pen and paper and keep track of staff days off instead of having it all in one spot. Would be nice!

Reasons for switching to ADP Workforce Now

Not enough support from customer service, and needing assistance.

Amy

Company size: 11-50 employees

Industry: Accounting

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

March 2022

Bait and Switch

The CSR implementing the software was unresponsive and I got login credentials a day before I had to submit payroll. They didn't set up all the tax numbers. So, 2 months later I am having quebec source deductions returned to me. We were told that the system integrates with QBO, it doesn't. We were told that employees could apply for and be approved for time off on line, the portal only allows them to see their paycheques. Paid Time Off can only be accrued and tracked as a % of pay. No tracking possible in the HRIS. The HRIS is only a bunch of templates and some articles. It's a joke. We went from a fully automated system down to a purely manual system that we need to use excel to track all PTO and manually calculate taxes and override in ADP. Plus we cannot use the chat or email support, only phone support that takes 2-3 hrs to access. The sales people disappear once they've sold you a system. They won't return your emails or calls even when you say you will give them more money!!! It seemed like a bait and switch scam. There is no recourse other than to find another payroll system.

Pros

The platform looks nice. Fairly easy to find things.

Cons

Does not integrate with QBO. Does not have a robust HRIS - only a couple templates and some articles. No tracking of any kind. Accrues vacation as a % of pay only. Does not accrue using hours. Portal only allows employees to see paystubs and T4's. Cannot view Paid Time Off accruals through the portal. Cannot apply or be approved for PTO through the portal.

Reasons for choosing ADP Workforce Now

We were sold on a version of ADP that we did not get and were not told we were not getting.

Reasons for switching to ADP Workforce Now

We thought we were going to a more robust system with better integration and PTO tracking. What happened was the exact opposite. We made a steep step down to a manual system that cannot service our needs in the slightest!

Adam

Company size: 201-500 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

February 2022

ADP Workforce

Pros

Makes managing a team's leave requirements easy, I particularly like the improvements the leave accrual gives over the previous ADP TotalSource product. Leave accruals now kept very accurately and the future date projections are valuable.

Cons

It can be difficult to key in split leave requests (Where there is a public holiday in the middle). It certainly would be better if it automatically excluded the public holidays.

Reasons for switching to ADP Workforce Now

Latest and greatest and due to previous leave processing issues.

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