ADP Workforce Now Software


 

ADP Workforce Now is a human capital management solution for companies with more than 50 employees. The core capabilities of the solution include human resources management, payroll, benefits, talent management, compliance, time and labor management and analytics and benchmarking.

The fully integrated suite is built on a single database, which automates data synchronization across different components and helps users to minimize manual administrative tasks. The platform also integrates with other HR and business applications via the ADP Marketplace and APIs.

With ADP Workforce Now, clients also receive self-service tools for employees and manager, such as the widely used ADP Mobile app, to access paychecks, W-2s, timecards, benefit information and more; proactive compliance and regulatory alerts; external perspectives on making HR and business decisions with the help of ADP Benchmarking, the ADP Research Institute and ADP Professional Services; and access to a client community with more than 50,000 peers.

 

ADP Workforce Now - Multi-device accessibility
 
  • ADP Workforce Now - Multi-device accessibility
    Multi-device accessibility
  • ADP Workforce Now - Job benchmarking
    Job benchmarking
  • ADP Workforce Now - Post job details on various job portals
    Post job details on various job portals
  • ADP Workforce Now - Manage candidates profile
    Manage candidates profile
  • ADP Workforce Now - Benefits management
    Benefits management
  • ADP Workforce Now - ADP Mobile
    ADP Mobile
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

528 Reviews of ADP Workforce Now

 

Start your review of ADP Workforce Now

Click to start
https://www.softwareadvice.com/hr/adp-workforce-now-review/
Software Advice Reviews (129)
More Reviews (399)

Showing 1-20 of 129

Robin from The Innovation Institute
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Decent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Great for Payroll
- Lots of add ons, benefits, WC, Policies, etc.

Cons

- Customer Service - Such a large company service tends to get lost
- Takes awhile for updates and some updates don't seem that important

 
 

Erin from QI
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

ADP WorkforceNow!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd recommend this software to smaller companies who don't need a mega-HRIS, and need payroll capability.

Pros

Combines a lot of functionality of an HRIS and Payroll. They've done a lot of work recently to improve the UX, and be a lot less clunky.

Cons

ADP Workforcenow does a lot of things well, but it doesn't do any one thing amazingly. This is what happens when you have payroll and start adding other functionality on. However, I've been using it for 4 years now and there have been significatn improvements over that timeframe.

  Response: Anthony, ADP (iProspect)

Date: September 2017

September 2017

 

Hi, Erin –

Thank you for taking the time to review our Workforce Now platform. It is great to hear that our software has become more efficient and intuitive for you to use. We appreciate your business and loyalty to ADP.

 
 

Lena from ghc
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

ADP Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Streamlines payroll & time off balance tracking. The employee dashboard is very useful when trying to quickly retrieve employee information.

Cons

We're had many staff unable to navigate approving time off requests. The reporting capabilities are also no the most user friendly.

  Response: Anthony, ADP (iProspect)

Date: January 1970

January 1970

 

Hi Lena –

Thank you for taking the time to review our Workforce Now platform. I am glad the system is easy for you to use. Also, we are currently changing our customer support system to ensure quicker turnaround times on your issues. Please stay tuned for the upcoming changes.

 
 

Ashley from ZENETEX
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Not Worth Your Time and Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service takes extensive periods of time for responses, unless working with payroll- they're great!

Pros

The layout and viewing is at least manageable- selected fonts are easy on the eyes and logically organized.

Cons

Search features on the applicabtvtravking software pull mismatched results. The program lacks the ability to build talent pools. The job posting process isntedious and almost always requires re-entry and adjustment.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Ashley –

Thank you for taking the time to review our Workforce Now platform. I am glad the system is easy for you to navigate. We do offer various training solutions that I believe can help you in the future. Please reach out to me directly so I can connect you with them: Anthony.woodard@adp.com

 
 

Sarah from Fleet Feet
Specialty: Retail
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Inconsistent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it's tough when there is no direct account representative that knows exactly how our company is set up and understands the specifics that we deal with day to day.

Pros

The ease of employee time card management and use, and the payroll integration with time and attendance.

Cons

The recruitment /onboarding platform does not help us source, screen or onboard applicants. This process is a major pain, because everything is not done in ADP. Also, the background check process takes way to much time.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Sarah –

Thank you for taking the time to review our Workforce Now product. I am sorry that you have had a less than stellar experience so far, and would like to connect with you more about it. Please reach out to me directly: Anthony.woodard@adp.com

 
 

Carol from Housing Kitsap
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

For Human Resources this is lacking, it is best for payroll only

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a lot of reports that needs to be created in order for this software to work for Human Resources.

Pros

I do not work in the payroll office but it seems to be adequate for preparing employee pay, just expensive.

Cons

Expensive and not adequate for human resources. Preparing reports is too time consuming for my position.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Carol –

Thank you for taking the time to review our Workforce Now product. I am glad the system has created a payroll solution for your company. As for creating reports, we offer many training resources that I would love to connect you with. Please reach out to me directly: Anthony.woodard@adp.com

 
 

John from El Super
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

Great system to use if you have their payroll as well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Most HRM systems don't offer everything out of the box. What makes ADP great is that it does. You can use the LMS component for training, you can use the payroll component for accounting and you can use workforce to manage your employees. Anyone who has had experience with ADP knows how simple it is use the platform.

Cons

My only complaint is that for the cost it may not be a good fit for a small organization but can work well with a medium size one.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi John –

Thank you for taking the time to review our Workforce Now platform. I am glad the system offers all of the HR solutions you need in one spot.

 
 

Natalie from New American Funding
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Potential to be greater

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ADP is constantly rolling out upgrades. These upgrades usually come with enhanced features that make our working lives much easier. Pros are the potential it has to do more, ease of use and the appearance.

Cons

Not so many additional options built it to the custom options, we are able to customize areas/fields etc but beyond that i.e. reporting on these customized fields etc. they just aren't there yet.
Customer service is a con.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Natalie –

Thank you for taking the time to review our Workforce Now product. I am glad you find value in our consistent upgrades to improve our HR platform. I am sorry you have not had a positive experience so far with customer support and would like to connect with you more about it. Please reach out to me directly: Anthony.woodard@adp.com

 
 

Lily from Nicolia Industries
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use and run reports additional training tools would be great if provided in order to help our team.

Cons

No representative for our account. Would like someone to take care of our account and be able to call.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Lily –

Thank you for taking the time to review our Workforce Now product. I am glad the platform is easy for you to use. Also, we are making changes to our support system that will reduce your wait times and provide quicker answers when needed.

 
 

Brandi from American Cancer Society
Specialty: Non-Profit
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

Clunky Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It does the job its meant to do
Competitive pricing
Modules available so you can implement what you need as you need it.

Cons

It is very clunky to use and not very intuitive.
It does not seem to work very well in Chrome and it does not work well on mobile devices.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Brandi –

Thank you for taking the time to review our Workforce Now product. I am glad the system offers the HR solutions you need.

 
 

Shaida from Vista Prairie Communities
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

ADP review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

the product is good but the support is not there. it was a struggle to get contacts for specific types of issues. without a direct contact, cases fall through the cracks and have nowhere to be escalated to.

Also, provide more simulations and demos for updated products - i have found those to be very helpful but lacking on certain topics.

Pros

lots of features and capabilities. Implementation team is good. Emily Brown with etime is amazing.

Cons

customer support is lacking. very hard to get direct contacts for more difficult cases, escalation time takes too long, service center often provides incorrect information that is contradicted by other specialists when contacting the service center again.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Shaida –

Thank you for taking the time to review our Workforce Now product. I apologize that you have had a less than stellar experience with our customer support so far; however, we are making changes to our support system that will reduce your wait times and provide quicker answers.

 
 

Bernadette from CFF
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Good Product, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, pretty intuitive, lots of useful functions. Integration with other systems is easy because it is so widely used.

Cons

Extremely poor customer service, it's difficult to get to someone and to find someone who is helpful and is willing to help. In addition, training sucks or no training is available.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Bernadette –

Thank you for taking the time to review our Workforce Now platform. I am glad the system is easy and intuitive for you to use. Also, we are currently making changes to our customer support strategy that will reduce your waiting time for getting answers to your questions.

 
 

Maria from USTA
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Not an HRIS product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it tries to keep up with the demands of the market by making updates that are more aligned to HR management needs

Cons

It's a hodgepodge of different modules that make it very clunky to navigate; the recruitment and talent management features are sub par at best.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Maria –

Thank you for taking the time to review our Workforce Now platform. I apologize that you have had a less than stellar experience so far, and would like to connect with you more about it. Please reach out to me directly: Anthony.woodard@adp.com

 
 

Philip from Trinity People Captial Solutions LLC
Specialty: Consulting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Clunky, not very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Get a fuller understanding of the marketplace and the technology. Go back to basics where the customer is always right, listen to them. Senior management must go back to the principles what made them the go to platform in the 60s and 70s. Don't be so tied to the shareholders and the price of your stock. I know, big business, etc. Remember most big businesses spawned from small business.

Pros

There aren't any. Your business model is flawed. Your leadership and strategy team continue to double down on 20-30 year old infrastructure. Your customer support team are set up to fail. 2/3 of your CS Team or more concerned with getting the client off the phone, rather than solving the problem. Also, your telephone menus take way too long to navigate through and it takes way too long to speak with a live person. Your client's are calling you because they have a problem with payroll/hris platforms. In other words it is URGENT! They need to pay their employees. Most employees live pay check to pay check. Swifter systems lead to swifter resolutions.

Cons

Customer support is in way over their heads. Clients are not provided with a designated contact for customer support unless they buy the top shelf platform. Your infrastructure is grossly outdated. You continue to rely on your older mainframe model which is causing the clumsiness and lack of agility within the product. Any request for customization is at least a 2 month project.
There are much better platforms out there for less $ and provide you with a designated contact for customer support. Platform customization can be done with less rancor and professional service.

  Response: Philip, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Philip –

Thank you for taking the time to review our Workforce Now platform. I am sorry you are not having a positive experience with customer support as of now, and would like to connect with you more about this. Please reach out to me directly: Anthony.Woodard@adp.com

 
 

Franchesca from PHI
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Great software, bad customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I about this is the software is very user friendly and easy to access information. Everything is well organized by category.

Cons

The set up can get a little complicating. Make sure all your features are set up correctly and an are set up in the on features. The customer services representatives are not all in the same level of knowledge, so you might get a good one or one that knows very little. Also billing has no direct line, it's very difficult to get explanations on invoices.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Franchesca –

Thank you for taking the time to review our WFN product. I am glad the platform is easy for you to use and navigate. We appreciate your business and loyalty to ADP.

 
 

Jodi from Perry's Ice Cream Company, Inc.
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

ADP Workforce Now is a comprehensive HRIS solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integration of payroll, personnel records, benefits, time & attendance.
Reliable service and functionality
Service & Support resources are available during business hours.
Well-established and known so interfaces with our other systems.
Robust report-writing capability

Cons

Recently been releasing frequent upgrades and updates which alter functionality & displays, making challenging to adjust our processes.
Customization of fields can be clunky.
Pricey option if you don;t need all the functions.

  Response: Jodi, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Jodi –

Thank you for taking the time to review our Workforce Now platform. It is great to hear that our system allows you to integrate all of your HR solutions seamlessly. Also, thank you for shouting out our Service team!

 
 

Tiffany from SmartPractice
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Visually Friendly but inconsistent service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a good system, visually friendly and some use of ease. But customer service could use a lot of work.

Pros

The overall platform is visually friendly. I have quite a few employees that English is not their first language. They are able to easily access the information they need. However, from the admin's perspective, it can be quite tricky. There are some items that take several steps to access or in places you wouldn't think they would be in. Many features that have streamlined our processed

Cons

-There has been times that the platforms do not talk to each other.
-upgrades to the software without communicating how it will effect things behind the scenes. Has caused financial issues for us.
- Very inconsistent customer service. You can call the service center on 5 separate times, receive 5 different reps and receive 5 different answers.
- Call time to get a rep on the phone averages about 30 minutes. I think having to wait at least 30 minutes to get a rep on the phone for assistance is outrageous.
- Does not provide analytics. Have to spend hours running a variety of reports to provide my management team or the federal government.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Tiffany –

Thank you for taking the time to review our WFN product. I am glad the system has been easy and efficient for you to use; however, I apologize that you have had a less than stellar experience with our customer service. In the near future, we will be implementing new service strategies to reduce wait times and provide you answers quicker.

 
 

Rachel from Chelsea Groton Bank
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

My experience with ADP has been both good and bad.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The interface of ADP WFN is organized and relatively simple to use and understand. I like that the Bridge has been introduced because I use that on a daily basis for any questions that I have that I don't necessarily need to call into the customer service line for. Bridge is my favorite thing connected to ADP.

Cons

Customer Service is not as good as it could be - reps never follow up. I often have to wait 15-30 minutes for someone to pick up the phone when I call in. When I do connect with customer service, they typically don't know the answer so I am forced to wait again for someone to come on the line that is knowledgeable about what I have questions about. However, there have been times where I speak to reps over the phone that are just fantastic - I wish I had their names. But, sadly, those people seem to be rare to connect with.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Rachel –

Thank you for taking the time to review our WFN product. It is great to hear that you find our platform easy to use and navigate. I am glad the bridge has been an effective tool for you as well. I apologize that you have had a less than stellar experience with our customer service, but we will be implementing new service strategies in the near future to reduce wait times and provide you answers quicker.

 
 

Shannon from NER Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

ADP

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This tool works smoothly for recruiting teams to track and manage candidates through the hiring process.

Cons

I prefer other products to this one, but I don't really see any complaints. Some of the other tools seem to have a bit better search function.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Shannon –

Thank you for taking the time to review our WFN product. I am glad our recruitment software helps make your hiring process more efficient.

 
 

Eunice from Non-Profit Organization
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

System is OK but not my favourite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer support has been very responsive to the company issues and regularly meets with them to work on ongoing problems.

Cons

Recruitment software is not advanced and for the payroll portion there has been a lot of difficulties at our company to get all the features working correctly (sick and vacation balances etc.)

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Eunice –

Thank you for taking the time to review our Workforce Now product. I am glad our customer service team has been exceptional in fixing the issues you’ve previously experienced. We appreciate your business and loyalty to ADP!

 
 
 
Write a Review
Showing 1-20 of 399

Victoria from Schnabel Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great data storage tool with room for improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to create custom reports and view employee data/history. Fairly user-friendly and continuous upgrades.

Cons

Recent upgrades have made employee profiles more difficult to navigate and locate the data looking for (i.e. more clicks to access certain data and less visibility) and have complicated the reporting.

Source: Capterra
 

Stephanie from DFI Resources
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Too Complicated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Finally got us into a real HRIS system that was integrated with our payroll system. But it's a constand struggle

Pros

Could be a great product with the proper customer service, That's about all that I like about the product - it's potential

Cons

The customer service is awful. I typicially know more than the CSR does that answers the phone. It takes entirely too long to get answer on something and I have been run in circles more often than I can count.

Source: Capterra
 

Kimi from Johnstn, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

best HRIS software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Software was very efficient. You had to push it to the limits to find the value. At one firm, they used it minimally and were not happy with it but at my company it was pushed to the limits and was great.

Pros

I used ADP Workforce now for a several years and enjoyed the simplicity of the system. The updates in HR and payroll were real time, not having to worry about uploading. Running workforce reports, turnover reports, etc., was so easy and seamless.

Cons

It was suppose to be upload to Deltek, our accounting software but did not without building a "bridge". we were told it was automatic and it was not.

Source: Capterra
 

Shane from Tribridge

October 2017

October 2017

Software is easy to use and is staying up on the latest trends for software tools. Simple navigation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software has the ability to scale and adapt to my environment which allows me to tailor my implementation.

Cons

Navgation can sometime get a bit confusing so ensuring navigation remains easy for my users is key.

Source: Capterra
 

Heather from RevLocal
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

I use this every day to clock in and out for work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm able to clock in and out from work very quickly, I can access all of my benefits and see my 401k info and more, I can easily request time off...the list just goes on and on!

Pros

I LOVE that I have access to multiple discounts and coupons through this site. I also love that I can track all of my information. From benefits and hired date to pay stubs, time off requests, and more.

Cons

There are times when it runs a bit slow but that's a rare thing. It's literally the only negative aspect I could come up with! That means ADP software is AWESOME!

Source: Capterra
 

Moises from Palenque group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

The easy way to make your payroll, we have over 3 year using adp as our payroll provider and we love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

On the past few years we are growing a lot, that been said, the time that we make a over 1200 employees payroll is amaizing, all the reports that are available is great, also comparing the price with other similar you will apreciate your actual quote.

Pros

The way it comunicate with our POS system (is where we have the timer for our employees), also the ability to download all the info, and the customer support are very profesional, they help us to make a weekly report so we upload all the resume with our accounting soffwarr, amaizing

Cons

We have a minor problem, most of the problem was a bad comunication about how to terminate a employee, so for a few months we where overpay adp because we never terminate our employees the way should bee, but at the end ADP make us a credit so we get our money back, nice to have someone on your sitr

Source: Capterra
 

Cyndi from HRx and Compliance LLC

October 2017

October 2017

It is a good product however it seemed a little complicated to use. It had some nice features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It made the hiring process a lot easier using the recruitment module, open enrollment with the self service piece was quicker and easier on both the HR department and employees. I also liked the fact employees could look up information about themselves if needed.

Pros

The recruitment module was very nice and the fact it fed into the HR piece when you hired someone.

Cons

At the time I used it you could not upload documents into the employee profiles - this might be a feature they have added since that time
The customer service was lacking - almost non existent

Source: Capterra
 

Deann from U.S. Water Services Corporation

October 2017

October 2017

Long and drawn out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of features. Abilities to process payroll, HR files, Talent, Screening services. Carrying the information from one module to the next without multiple manual inputs is great.

Cons

Customer support and Implementation is very bad. No hands on. They teach you how to teach yourself.
Each section of the Software is set up by a different person and no two people know what the other is or has done.

Source: Capterra
 

Sarah from The Sandbox Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Slow and often errors - customer service needs work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that benefits, pay and reporting is all in one place. Makes a hub for our teams to get into and easy for us to show them all info in one place/process things in one place.

Cons

Often requires clearing cookies/cache and errors. Customer service is AWFUL - I compare this to Comcast. Our team does have a dedicated rep but our payroll and benefits admin often experiences long hold times and case #s where individuals can't assist.

Source: Capterra
 

Maria from ScreenWorks USA Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Overall excellent software and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefit was to have history information from employees changes which was done manually and also have access to benefits area is awesome.

Pros

Keeps history of all changes on employees records and most likely easy to create reports although sometimes is a little difficult to make the selections on what you need.

Cons

Could make some fixes to make it easier to user in terms of time card and schedules. Would be easier if schedule change can be done directly in the time card.

Source: Capterra
 

Shelby from Francescas
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Above and beyond, I wish a few features were easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My team is able to access their time cards, pay, request off time and previous activity. I don't have to do any of this for them which is nice and private!

Pros

It has everything. Clock in and out, time cards, request off, payment, etc. I can also check all of these things at home!

Cons

The paycheck estimator isn't consistent and the system is often down. Otherwise, I am content with the program and have no problems.

Source: Capterra
 

Gianna from Embrace Home Loans
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

I use ADP workforce now version 13 daily. It is very user friendly and appealing to the eye.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to navigate

Pros

ADP is easy to navigate and I like how the employee profiles are set up. I find that all the information is located in the correct categories, which makes it easier to find a particular field.

Cons

It can sometimes be very slow and some of the updates cause delays in employees being able to log into ADP

Source: Capterra
 

Robert from ASA Fire Protection
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great product to have when your employees are technicians

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I could leave straight from my house to the job site and clock in to work via phone instead of the old way we used to do by coming into the office first thing just to clock in to essentially pass right by my house again to get to the job.

Pros

Takes away the requirement for standard punch clocks when we are technicians that are required to travel away from office and ultimately saves the company money from having us come to the office just to clock in when it is out of the way from the job site.

Cons

I understand the security reason in frequently changing the password often, but it was annoying to have to change it as often as ADP required it, making us come up with a new password every time.

Source: Capterra
 

Marilyn from Beaverton Foursquare Church
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

We have had a difficult transition to ADP.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

direct deposit of payroll checks

Pros

Inputting the paydata batch is quick and easy. Our employees appreciate the ability to choose direct deposit.

Cons

Getting answers to questions. Our questions have not often been easy or routine and can rarely be answered by the first level of support, but moving up the ladder to someone who can help is tedious, time consuming, frustrating. We often need answers quickly, not by email in a week or so, and people who reply by email half the time do not include their name. So if we do not understand the response or it does not fully answer the question, we cannot get clarification without more time consuming emails. The emails have only case numbers in the subject line so when there are two or more outstanding problems (as has been our case) it¿s very difficult to keep up with the email train. A phone call won't help when we don't know who to ask for so we reference the case number but still don't get someone who is familiar with the problem. We have dealt with SO MANY PEOPLE, all of whom are courteous and want to be helpful, but ADP seems to be so big and compartmentalized that we feel there is no one there who fully understands our company [church] and its needs. We still have outstanding issues that have been going on since April.

Source: Capterra
 

Ashley from Embrace Home Loans
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

For a company as large as ADP the technology should be more innovative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HRIS software which serves the needs of our company.

Pros

The layout of the system is user friendly. The reporting is easy to create and export as well as easy to update if you are working on a custom report. The timecards are simple enough to use, especially from the homepage.

Cons

The lack of customization available, the amount of times the software crashes, anything having to do with open enrollment - especially the approval process.

Source: Capterra
 

Linda from Cavaliers

August 2017

August 2017

ADP Workforce Now is a great product and works perfect for our complicated payroll.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, Multi-J feature and report, there are so many awesome features. The reporting feature is great as well.

Cons

The one thing I would change is the direct deposit screen does not allow you to enter the bank name, which would be very helpful.

Source: Capterra
 

Jenny from R & R Ceilings, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Initially intimidated but now I am overall satisfied and pleased with the "workings" of the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organized and timely payroll input and processing of reports; employee information at our fingertips

Pros

User-friendly; generates helpful reports; having real-time results is very helpful; works well with our job costing

Cons

setting up new hires can be a bit tedious...so many screens; the new paydata screen is a little busy to follow

Source: Capterra
 


August 2017

August 2017

Whys is it hard (so far impossible) to locate copies of the actual payroll reports filed by ADP on behalf of my client?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Unfortunately, I can not identify any pros from a reporting stand point. Not a lot good to say about any of it so far actually. Not user friendly at all. Very difficult to use and navigate. Basic information is not available. Very disappointed and will not recommend or accept a client using this platform again.

Cons

I am used to using ADP Run for most of my clients. It is very straight forward. I have been severely disappointed with how difficult it is to get simple information out of Work Force Now. My client was already on this platform. I have decided that not only will I never put a client on this platform, I will never accept another client that is already on it. VERY disappointed in ADP on this one. All I want to do is print copies of the ACTUAL quarterly reports filed, not their jumbled up "W&T Tax reports" that are basically a summary of payroll registers, but does not show you WHAT WAS ACTUALLY FILED with each tax jusrisdiction. Even if it did, I do not want their summaries. I WANT COPIES OF THE ACTUAL RETURNS FILED. Why is this basic information not available? I have contacted ADP and received no response. But really, why should I have to contact them and wait days for a response when this is so basic and should be readily available.

Source: GetApp
 

Norman from Parc U.S. Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Apart from the software itself, the customer service is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to use and, therefore, less headaches!

Pros

Simplicity; back-up Customer service which is fantastic, friendly, informative and easy to reach and always cheerful and and friendly

Source: Capterra
 

Kelly from LM San Francisco, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Overall it has been very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm able to keep a handle on 130+ employees all in one spot

Pros

Being able to house so much information in one place. I have been able to cut down on boarding and paperwork drastically by having employees sign off on company policies via the portal and housing all of the new hire handouts there.

Cons

To really get to know how to use all of its functions takes a lot of time and training. Setting up some of the modules can be time consuming but once set up is complete, things go well.

Source: Capterra
 
 
Write a Review