--- title: "APS Payroll Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of APS Payroll. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if APS Payroll is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/aps-online-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [APS Payroll](https://www.softwareadvice.com/hr/aps-online-profile/) / APS Payroll Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/aps-online-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/aps-online-profile/alternatives/) # APS Payroll User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 600 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 416 reviews (69%) - 4 stars: 153 reviews (26%) - 3 stars: 25 reviews (4%) - 2 stars: 4 reviews (1%) - 1 star: 2 reviews (0%) ### Most mentioned pros - The software is affordable, offers great features, ad effortlessly tailored to suit needs. - What I like most about APS Payroll is that you have the ability to clock in from the application as well as desk top - APS Payroll aims to provide a user-friendly interface, making it easier for HR professionals and payroll administrators to navigate the system, input data, process payroll, and generate reports. ### Most mentioned cons - There are some options of personalization that APS could not offer. - I feel like it is a bit hard to navigate. - A bit cumbersome when adding new pay types, such as bereavement pay. ## APS Payroll customer reviews Showing reviews 1-25 of 600 (page 1). ### APS - Overall rating: 3/5 - Reviewer: Phyllis J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I love the customer service. They are extremely knowledgeable, friendly, quick to respond, and always trying to make the experience easier for you. Sometimes I think their hands are tied though. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros I am able to run payroll faster. Love APS Hire and the onboarding of new employees. #### Cons I find that it is behind the norm for this type of service. Help center needs revamped for looking up (not the employees), and need to allow video uploads for new hires. Think outside the box on processing payroll, not everyone does it the same. #### Reasons for choosing APS Payroll At the time pricing and I thought it clicked all of our boxes. I do however, feel that the sales person misrepresented what the software can do. #### Reasons for switching to APS Payroll Bamboo lost important documentation and couldn't get it back. I am however, finding out that this not unusual with HR software companies. --- ### The Best Business Payroll Solution - Overall rating: 5/5 - Reviewer: Paola O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With this software, handling business payroll needs is easy. The software is affordable, offers great features, ad effortlessly tailored to suit needs. #### Cons No problems to report about APS Payroll. #### Reasons for switching to APS Payroll APS Payroll is amazing and meets all our business payroll needs. #### Vendor response Thank you for your glowing review, Paola! We’re thrilled to hear that APS has made handling your business payroll needs easy and that you value the affordability, great features, and flexibility of our platform. It’s wonderful to know that we’ve been able to meet your expectations after switching from other solutions. Your satisfaction is our priority, and we’re so grateful to have you as part of the APS community. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. Thank you for choosing APS Payroll! Replied December 2024 --- ### Wonderful Payroll Solution - Overall rating: 5/5 - Reviewer: Kellie B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered APS has helped me minimize the time that I spend doing payroll. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that APS handles everything for us. They take care of paying our taxes for us and make sure that we are always in compliance. #### Cons The website could be more user friendly. --- ### The APS payroll process is easy to set up - Overall rating: 4/5 - Reviewer: Alan B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Our team is comprised of people that work in the field and either rarely or never log onto a computer. Thanks to APS, I was able to streamline the process through which staff members access eSelfserve and punch in/out. They've also recently helped us out with putting up a new payroll system for one of our subsidiaries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The program is exceptionally simple to pick up and use. The APS support team is rarely needed for help with novel tasks. I appreciate how simple it is to use APS. That APS is constantly improving the system and making it more accessible is much appreciated. #### Cons The "Self-Help" part isn't always as in-depth as I'd like. My first inclination is to check there, followed by an approach to the community of helpers. #### Reasons for switching to APS Payroll The quality of APS Payroll's customer service is unparalleled. When I encounter a situation I don't fully grasp, they are always available to explain it to me. The interface of the software is straightforward. The reports are excellent and may be exported to be used in other software. The service has exceeded our expectations. #### Vendor response Thank you for sharing your experience with APS, Alan! We’re delighted to hear that you find the system simple to use and appreciate our continuous improvements to make it even more accessible. It’s also wonderful to know that our platform has helped streamline processes for your team, especially for those who work in the field. Your kind words about our customer service mean a lot to us—providing exceptional support is a top priority. We’re glad to hear that we’ve been able to exceed your expectations and assist you in setting up a new payroll system for your subsidiary. We also value your feedback about the "Self-Help" section. Ensuring that our resources are as detailed and helpful as possible is important, and we’ll take this into consideration as we continue enhancing our knowledge base and community tools. Thank you for choosing APS! If you ever have further suggestions or need assistance, please don’t hesitate to reach out. We’re here to help! Replied December 2024 --- ### So pleased to have found an affordable product that is robust and works as anticipated! - Overall rating: 5/5 - Reviewer: Mary D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As having transitioned to APS at the beginning of this year, we are still rolling out new functions within the APS product, but have had an AMAZING group of assigned (dedicated) representatives from the Project Manager and Sales Account Representative to our Help Desk team and the Benefits, HR, and APS Hire experts to help us through the transition, implementation, and 'de-bugging' journey! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cost savings as compared to Kronos/Ultimate Software, ability to set up multiple EINs in payroll, and the development of the software from one inclusive database. #### Cons I would love to see that some of the reporting could be customized more easily to include all individual EINs/payrolls in a single report and would also like the benefits and PTO plans to be transferrable between locations when employees move and the record requires transferring. #### Reasons for choosing APS Payroll "Fit" for our organization - sophisticated enough but not overly complex and pricing. #### Reasons for switching to APS Payroll There were any number of reasons, but the previous vendor was expensive, the software lagged behind many in its capabilities, and there were issues that simply were not being addressed that consumed far too much of my time as administrator to be considered effective or satisfactory. #### Vendor response Thank you so much for your wonderful review, Mary! We're glad to hear that APS has been a great fit for your company's needs. We're excited for you to roll out all of the functionality APS has to offer for easier payroll and HR. We will pass along your feedback regarding reporting to our development team. Thank you for being a valued APS customer. Replied August 2021 --- ### I was nervous about switching our HRIS from ADP to APS. - Overall rating: 5/5 - Reviewer: Felicia S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered APS has far surpassed our expectations. The recruiting/hire feature has saved me hours of work in relation to on-boarding. It's been amazing to have the seamless transfer of employee data into payroll. More recently, APS was able to setup EDI feeds with most of our benefit carriers. Yet another reduction in my data entry responsibilities! :D #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize the software quickly and easily. The fast and knowledgeable customer service to help with any customization required has been my favorite feature since our transition to this software. #### Cons Happy to say that software works exactly as promised. This is more of a behind the scenes detail, but I wish at APS would draft our bank account for the lump sum total of the garnishment checks each payroll and then issue the individual checks from their account. As it stands, APS cuts individual garnishment checks from our bank account each week. This results in extra weekly admin on our company accounting side of things. #### Reasons for choosing APS Payroll Paycom had a lot of the fancy bells and whistles that ADP offered with a price tag that reflected as much. APS offered all of the functionality we were looking for and needed at a much more reasonable price. #### Reasons for switching to APS Payroll Our ADP relationship manager failed to show us the value in staying with ADP. #### Vendor response We appreciate your positive review, Felicia! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Replied November 2019 --- ### Excellent Product for our Small Business without a Huge Investment - Overall rating: 5/5 - Reviewer: Dee Ann S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Before APS our payroll process was a multiple day process. It was a compilation of paper a third party time clock system that was very limited and our vacation policy was maintained by a spreadsheet and emails. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software completely transformed our Payroll and HR processes. Completely integrated all aspects together into one place. #### Cons Have not really had any cons with the software if we run into something that we need it is either available or the customer support will give us ideas for a work around if not currently available. #### Reasons for choosing APS Payroll Customer Support. Had never heard of APS and when we found it and looked into we were well pleased with what they offered compared to ADP at a much more reasonable pricing level. The corporate office was only one hour away from us and we went and met with them and saw first hand the Customer Support and have not been disappointed to date. #### Reasons for switching to APS Payroll The system was totally manual and basically only processed what was manually entered fro all of our other processes. Nothing was electronic. Everything was on paper. #### Vendor response We appreciate your positive review, Dee Ann! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Replied November 2019 --- ### APS Payroll and Hiring Software is second to none - Overall rating: 5/5 - Reviewer: Anthony C. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We are solving payroll and new hire issues. They make it so easy for our reps to complete their onboarding process that we can't imagine ever going back to our old software. They also make it extremely easy to troubleshoot payroll issues in the even that a rep didn't receive their pay card or direct deposit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use that this product offers. Even your day 1 employees can get the hang of this software before lunch time on their very first day using it. I also really like that they are continually updating and improving the software as the professional landscape grows and changes through technology. APS seems to be at the forefront of advancing their software so you'll never be frustrated at using a slow or outdated software for hiring or payroll. All in all this is just a great product that anyone can use and that is a major selling point for any business owner. Nobody wants to spend tons of time and money just training their HR and payroll teams to use their software and APS keeps that cost at a minimum. #### Cons I can't really think of anything i don't like about this software. I guess the one thing that i think APS could improve is where they put the search bars to search for current employees. Right now you have to go to a specific page to search for already hired employees while the applicant search bar can be accessed from the main screen. #### Reasons for switching to APS Payroll APS was recommended to us by a colleague of the owner and after some due diligence we decided that APS was light years ahead of Paychex in every way. #### Vendor response We appreciate your positive review, Anthony! We're glad to hear you're happy with the intuitive design of our platform and our system has reduced your errors. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Replied November 2019 --- ### Made the switch from Intuit - Overall rating: 5/5 - Reviewer: Elizabeth R. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Onboarding, when we went remote during the pandemic we desperately needed to onboard remotely and this was the perfect solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a total HRIS solution that is inexpensive and easy to use. You can choose what services to add and use and they all work together. #### Cons There are 3 different websites for different tasks, one for payroll, benefits, etc., another for recruiting and onboarding which imports into the payroll website, and a third for management and employee info. Wish it was all on one site and a separate website for employees, otherwise, no complaints. #### Reasons for choosing APS Payroll APS had more features and was a better value. #### Reasons for switching to APS Payroll Quickbooks didn't have the HRIS options that we needed, such as electronic onboarding. #### Vendor response Elizabeth, Thank you so much for taking the time to leave us a review. We're happy to hear that our software has provided you with more features and a better value. Thank you for being an APS customer. Replied June 2021 --- ### APS - Overall rating: 5/5 - Reviewer: Mandy M. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We can easily add, change, or delete deductions pay items and customize to our company needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ability to easily see all the important info in the employee screen. The support and assistance is great! #### Cons I wish the analytics feature allowed you to drill down to individual info --- ### Great System for the Money - Overall rating: 5/5 - Reviewer: Mary M. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience overall. Us HR and payroll people are happy with it and it has made our jobs easier and more efficient. Employees and manager love it because it is easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the payroll, time and attendance and Hiring module the best. It is very easy to use and has cut down on the time I spend doing things immensely. #### Cons Sometimes it is hard to get someone on the phone. They say to email them and they will call you if you need them to but sometimes you have to wait. #### Reasons for choosing APS Payroll We had things is different systems which made it difficult to pull reports. It is much easier to have everything housed under 1 roof. This also allowed us to streamline many of our processes. #### Vendor response Mary, Thank you so much for taking the time to leave us a review. We're happy to hear your time spent processing payroll has been reduced. We've passed along your feedback about reaching your dedicated account team member as well. Replied May 2021 --- ### Efficient and Reliable: A Review of APS Payroll's Streamlined Payroll Management - Overall rating: 5/5 - Reviewer: Wilson K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Ease of Use: Users appreciate payroll systems that are intuitive and user-friendly. APS Payroll aims to provide a user-friendly interface, making it easier for HR professionals and payroll administrators to navigate the system, input data, process payroll, and generate reports.Functionality and Features: APS Payroll typically offers a wide range of functionalities to manage payroll tasks efficiently. These functionalities may include payroll calculations, tax management, direct deposit, benefits administration, compliance reporting, time and attendance tracking, and more. Users often evaluate the depth and breadth of features to ensure the system meets their specific payroll needs.Accuracy and Automation: Accuracy is crucial in payroll management to ensure employees are paid correctly and tax withholdings are accurate. APS Payroll focuses on automating payroll calculations, reducing manual errors, and improving efficiency. Users appreciate systems that minimize manual intervention and provide accurate payroll processing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Comprehensive Payroll Functionality: APS Payroll offers a wide range of features and capabilities to manage various aspects of payroll administration. It typically includes functions such as time and attendance tracking, tax management, benefits administration, direct deposit, compliance reporting, and more. This comprehensive functionality streamlines payroll processes and reduces the need for manual interventions.Automated Calculations and Accurate Payroll Processing: APS Payroll automates payroll calculations, ensuring accuracy and reducing the chances of errors. The system calculates wages, taxes, deductions, and benefits based on defined rules and configurations, minimizing the need for manual calculations and saving time.Customizable and Flexible: Users appreciate the flexibility and customization options provided by APS Payroll. The system allows businesses to configure payroll settings, tax rules, pay rates, deduction formulas, and other parameters to align with their specific requirements. This adaptability enables businesses to accommodate their unique payroll policies and ensures compliance with applicable laws and regulations. #### Cons Integration Challenges: A few users have encountered challenges with integrating APS Payroll with other systems or software, such as HR management systems or time and attendance tracking tools. Integration issues can create complications when transferring data between systems, potentially requiring additional manual work or IT support.Response Time of Customer Support: While APS Payroll generally provides responsive customer support, a few users have reported occasional delays in receiving assistance or experiencing longer response times during peak periods. Prompt and efficient customer support is crucial for resolving any issues or inquiries that users may encounter.Pricing Structure: Some users have mentioned that the pricing structure of APS Payroll can be complex or less transparent, particularly for businesses with specific requirements or unique payroll setups. It's advisable for potential users to thoroughly understand the pricing model, including any additional fees or charges, before committing to the system. #### Vendor response Thank you for such a detailed and thoughtful review of APS, Wilson! We’re thrilled to hear that you find our comprehensive payroll functionality, automation, and customization options valuable in streamlining your payroll processes. Accuracy and ease of use are at the heart of what we aim to provide, and it’s rewarding to see that reflected in your experience. We also appreciate your honest feedback regarding integration challenges, customer support response times, and pricing transparency. These insights are incredibly helpful as we continue to refine our solutions and services. Our team is actively working to enhance system integrations, improve response times during peak periods, and simplify our pricing structure to ensure greater clarity and flexibility for all users. We’re committed to delivering a reliable and efficient payroll solution that meets your needs. Should you have any additional suggestions or require assistance, please don’t hesitate to reach out! Replied December 2024 --- ### APS-A good option - Overall rating: 5/5 - Reviewer: Debbie R. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The APS team does a good job with checking on what the customer needs. They’ve regularly checked in With me and inquired about my satisfaction with the product and I’ve suggested something. A few times in an update I’ve noticed that they’ve included something that I (and others) requested. The customer support is wonderful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is the first time I’ve used a third party for payroll and have loved using APS. I think it offers a lot in terms of the ease in using it, reporting, data collection. The attendance tracking system is so helpful. The support team is wonderful and most of my questions are answered immediately unless Research needs to be done on the issue. #### Cons I think there are some reports that should be standard and they aren’t. It’s not a big deal because it’s pretty easy to set up a new report. However there have been times when I need certain information immediately and its not included In a standard report but It seems like it should be a standard report. #### Reasons for choosing APS Payroll NA-APS was set up when I started with the company. #### Vendor response Debbie, Thank you so much for taking the time to leave us a review. We're happy to hear that you're having a great experience with our software and support. Thank you for being an APS customer. Replied June 2021 --- ### Efficient, Functional & Easy!! - Overall rating: 5/5 - Reviewer: Amy O. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been amazing! From sales to implementation to service, I always get helpful and quick responses. Processing payroll is quick and efficient! And APS Hire is a great tool for finding and hiring employees. My managers love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how user friendly this software is! It was a fairly seamless transition from previous provider and has been easy to use and a breath of fresh air. Processing payroll is a breeze and I am so happy we made the change. #### Cons Only what I have not learned or trained to use! #### Reasons for switching to APS Payroll Price and Service #### Vendor response Amy, Thank you so much for taking the time to leave us a review. We're happy to hear that you're having a wonderful user experience with our intuitive software and your responsive support team. Thank you for being an APS customer. Replied June 2021 --- ### APS is definitely worth it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The whole process goes very smoothly. If we have something we want to change, the change gets made fairly quickly. If we need to speak to a rep they are a phone call or email away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros At first I was hesitant to switch to APS but I realized early on that it was very worth it! #### Cons We had a few changes we had to make to our particular module, but it only took a little while to be available. #### Vendor response Thank you for taking the time to write this great review! We are happy to hear that the switch to APS was smooth and that your dedicated support team is there when you need them. Thank you for being a valued APS customer! Replied June 2022 --- ### Intuitive & easy to use with great customer care - Overall rating: 4/5 - Reviewer: Elizabeth R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy with it and appreciate the customer service - shout out to [SENSITIVE CONTENT HIDDEN]! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The reporting features and the payroll audit summary are so helpful and convenient when pulling metrics or finding important information in a snap. #### Cons Being that it's a smaller platform, it does not integrate with other software platforms where data pull is needed from our payroll HRIS. #### Vendor response Elizabeth, Thank you so much for taking the time to leave us a review. We're happy to hear that our software has made your job easier and that your support has been helpful. We noticed you mentioned a lack of integration with other systems. We do offer integrations with hundreds of other systems. Our customer success team would be happy to discuss options with you to ensure you're getting the most out of your investment. Feel free to reach out to April Remedies for assistance - aremedies@apspayroll.com. Thank you for being an APS customer. Replied June 2021 --- ### Excellent software for a small business - Overall rating: 5/5 - Reviewer: Crystal H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm extremely pleased with this software. I would highly recommend to any company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of the software and the quick response from the support team when I have a question. #### Cons At this point, I have yet to encounter anything about this software that I'm not happy with. #### Reasons for switching to APS Payroll We were streamlining our processes. #### Vendor response Crystal, Thank you so much for taking the time to leave us a review. We're happy to hear that you are extremely pleased with our software and the quick response from your support team. Thank you for being an APS customer. Replied June 2021 --- ### APS Captures All the Necessary HR Functions in One Easy-to-Use Package - Overall rating: 5/5 - Reviewer: Laurie K. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We cut our costs in half and doubled our functionality. The implementation team spent more time on training than all of our previous payroll vendors combined. Answers to questions are a click away from within the system or a quick phone call to a dedicated team member. I highly recommend this product to companies of all sizes or to companies with multiple divisions to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What's not to like? From implementation to use, the team at APS managed our conversion smoothly. Their dedicated tax team is always one step ahead of me and does regular audits to make sure we are compliant in all areas. I work with a specific payroll team so I know when I call or send in a support request through the online system, I will always be talking to the same people who know my account. Everything is contained within one module so you don't have to wonder if the information you enter in one part of the program is going to sync properly with other areas. Real-time updates keep all my reporting accurate. #### Cons We have had some occasional minor issues with our field techs being able to enter information to their timecards through the mobile app which is actually just a mobile friendly version of the online system. A true app is being released soon and I expect it will eliminate any small issues we've had in the past. #### Vendor response We appreciate your positive review, Laurie! We're glad to hear you're happy with the user-friendly design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Replied May 2019 --- ### An Absolute Pleasure to Work With APS - Overall rating: 5/5 - Reviewer: Robert R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Simplify time keeping on three sites, make payroll process more user friendly and eliminate printing paper reports, integrate with QuickBooks software, and streamline on-boarding and information collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The setup was easy, their team did most of the work. I really like having a team of people assigned to my account that I have came to know and rely on, so I deal with the same people all the time. Help is an email or phone call away and my team are very responsive. Customer service is awesome! #### Cons Not much to dislike. In fact, what I do not like is that my own HR people haven’t utilized the on-boarding and HR functions or the software as of yet. The mobile services are not perfect and take some time to get functioning. #### Reasons for choosing APS Payroll User interface was very friendly, support team is awesome, mobile time keeping is a little difficult but a huge step forward for us. #### Reasons for switching to APS Payroll Simplicity and Cost #### Vendor response Robert, thank you so much for your feedback. It's awesome hearing implementation was a smooth process and you are enjoying your dedicated account team. We recently made some updates to our mobile app that you might find helpful, but we have also passed along your feedback to our developers. Thank you for being a valued customer! Replied June 2020 --- ### Time saver! - Overall rating: 5/5 - Reviewer: Jenny B. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has greatly helped supervisors monitor for overtime. It's the first system we've used to digitally process time off requests, and after using a paper system for year, this has been a welcome change. Highly recommend. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This has been a great tool for managing employee time, benefits and leave in our organization. The self-serve portal is great for allowing employees to clock in/out from anywhere on campus (it is geofenced). It allows both employees and supervisors to easily monitor time so overtime is not so frequent. We also used it for benefit enrollment which streamlined the entire process for everyone! #### Cons The only glitch I've found is that the only spot to enter an employee comment is before you click "clock out" or "clock in," so an extra clock in/out is necessary to add a comment, and then the admin has to clean up that time entry. (Comments are necessary if a punch is missed: for example, if an employee forgot to clock in from lunch, they would have to enter the comment "missed clock in after lunch 12:15" before they clock out. #### Vendor response Thank you so much for your wonderful review, Jenny! We are happy to hear that the APS platform has made it easier for you to manage employee time, benefits, and leave. We will pass along your constructive feedback regarding comments for time entries. Thank you for taking the time to review us and for being a valued APS customer! Replied November 2020 --- ### APS Payroll - Overall rating: 5/5 - Reviewer: Norma R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Over all my experience with APS Payroll has bee a good one. I find it easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about APS Payroll is that you have the ability to clock in from the application as well as desk top #### Cons I really do not have any conns regarding APS Payroll at this time #### Vendor response Thank you for your kind review, Norma! We're thrilled to hear that you're enjoying the flexibility of clocking in through both the application and desktop. It's great to know that you've had a positive experience and find APS Payroll easy to use. Your feedback motivates us to continue providing a seamless and user-friendly platform. If you ever have suggestions or need assistance, don’t hesitate to reach out. We're here to ensure your experience remains exceptional. Thank you for choosing APS Payroll! Replied December 2024 --- ### Simple and cost effective payroll solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Quick, effcient payroll processing with the flexibility to write paychecks on the fly, if necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is easy to use product with great customer support. It is perfect for our small company. I love the fact that since it is all web-based, I can process my payroll from anywhere that I have an internet connection. #### Cons Would like to be able to download an individual employee's attendance record in a calendar format for a good visual representation of attendance. #### Vendor response We appreciate your positive review! We're glad to hear you have been able to remotely process your payroll. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Replied December 2017 --- ### Excellent Customer Support - Overall rating: 5/5 - Reviewer: Kathy C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think their customer service is top notch. I love the fact that I can always pick up the phone and get someone immediately or send an email with a request and get a response back within one business day. This kind of service is rare these days. I really like that applicants automatically move from APS Recruiting to APS Onboarding and then to Employee payroll account. I am very glad that we streamlined this process with APS. #### Cons I wish we could view multiple screens at the same time. Currently, if I want to view multiple reports at the same time, I have to back out and re-enter the info again. This part is not very user friendly. It requires too much going back and forth from one report to another. Another thing that I do not like is that the system logs you out if there is no activity for so many minutes. I wish the user can set the time when this should happen. I feel like I am constantly getting logged out and have to log back in. #### Vendor response We appreciate your positive review, Kathy! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Replied June 2019 --- ### More features - Overall rating: 5/5 - Reviewer: Chelsey B. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that it has a whole section for covid, and how that can be effective. They also help with taxes so thats nice, its all automatic. A lot of the same features you see elsewhere. #### Cons You can log in on your phone but personally I feel like it caters to android phone more than my iphone. #### Vendor response Thank you for sharing your feedback, Chelsey! We're glad to hear that you found our COVID resources helpful and appreciate the convenience of automated tax features. It's great to know that these functionalities meet your needs. We also value your input on mobile accessibility. While our goal is to provide a seamless experience across all devices, we’ll certainly pass along your feedback about iPhone compatibility to our development team for review. Ensuring a consistent and user-friendly experience for all users is a priority for us. If you have any additional suggestions or specific challenges you’ve encountered, please don’t hesitate to reach out. We’re here to help and continually improve! Thank you for being a part of the APS community. Replied December 2024 --- ### APS eliminates the company's PR tax liability & has wonderful one on one customer service. - Overall rating: 5/5 - Reviewer: Zettie R. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros APS has unlimited resources and reports and the customer service if great. It has safety nets during the payroll process that makes mistakes virtually impossible. #### Cons Occasionally the system slows down on the processing speed. The speed is generally back up and going within a couple of hours. #### Vendor response We appreciate your positive review, Zettie! We're glad to hear you have been able to eliminate your tax liability with us and have enjoyed the customer service. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Replied December 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/aps-online-profile/reviews/?page=2) --- APS Payroll Reviews, Pros and Cons - 2026 Software Advice