APS Software

Pros

All of the figures are accurately depicted so I know exactly where my money goes. I am able to clearly see my statements as well as taxes.

Cons

I do not have any cons on the web version of the site. As for the phone application it can be difficult to link at first.

Overall, it takes the grunt work out of processing payroll.

Pros

Very simple to navigate. Nice to have a place for employees to log in and view their information. Complex tax filings are handled for us.

Cons

Does not fully customize to create the level of detail we need on payroll journal entries. There are still some manual processes that must take place which we'd prefer to be automated.

Pros

How easy it is to use and implement. There are a lot of good features and this software offered the most options.

Cons

The price. It is a little pricey considering we are a non-profit. Wish they had discounts for non-profits.

Great option. more user-friendly than ADP or Paychex in my experience. Very easy to set up new employees.

Pros

Very easy to use and great customer support when I have questions. They got us set up very quickly and made our timeline work.

Pros

Customer service is always available and very helpful. They are aware of potential needs for your company and make insightful suggestions to eliminate future problems.

Cons

As of this writing I have no negative thoughts about APS. As a first time user of a payroll company, I feel very comfortable using the software.

I like the ease of the training as it is done in steps, which really helps you take it all in. I think the layout of the website could be a little more friendly as sometime you have to look around to find where data is located.

Pros

The ability to merge HR / Payroll / Insurance all into one system. They have a great training system.

Cons

There is no mobile app though you can log into their web site via mobile. The app would make it more friendly to use. At this time they can not import data from files to documents so that it is automatically populated, also the employee can only electronically sign the form but cannot add any information to the form.

The best part of the APS tool is their attention to customer service. Any problems there is someone available to help. APS makes time reporting and payroll easier for us - that's all we need. Great value.

We've been using APS for 2 years. It's easy to add employees, change their deductions and monitor their hours and PTO. Employees like the ease of a web-based timekeeping system. Customer service is always polite and very responsive.

Pros

Easy to use, changes update automatically. Web-based so employees at multiple sites can always access it to enter time or view paystubs. Customer service has been great.

Cons

Employees would like a little more access to update bank account information and deductions.

Advice to Others

Great value for a small company, it's easy to use and having an integrated payroll and time-keeping keeping system saves time and energy.

Amazing customer service, service representative was very informative and easy to work with. Program is very flexible for business with unique needs as well as the pricing for small businesses!!!

Pros

Very flexible and easy to work with

Cons

Doesn't include payroll

Likes Best

I appreciate the quick replies to any of my questions

Likes Least

I spend way too much time going over everything with a fine tooth comb to be sure things are accurate. Still after many months, there are on-going issues with how things are set up etc. It defeats the purpose of "saving time, saving money" when I cannot count on things being correct. Many of the functions do not quite work how I would expect them to. I have had to go back to support multiple times on different issues and many of the same issues (the biggest frustration) to correct things. My customer support has gotten better but initially it was clear the person I was set up with never took the time to actually read my emails.

Recommendations

Do your homework. My other suggestion would be to get a company that is in your state and knows your state laws inside and out.

Likes Best

Ease of use. At first (if this is new to you / your company like for me) it seems like a lot of information and a lot to learn. It is a lot of information but so very easy to navigate. Super user-friendly. Getting answers to questions is a cinch and multiple ways to get them. From the self help which truly is step by step, simple to understand or I can call, email or submit a request. I have done all of the above for the littlest of things and I always find or get my answer, almost immediately. Everyone on the "team" that I have had contact with has been great and always kind. The best part is having everything we need at hand from Payroll to HR and employee services.

Likes Least

What I liked least, though it was temporary was the "set-up" of services. There seemed to be "too many hands in the pot" so there were misunderstandings about what services we wanted or needed and I felt I was resubmitting documents repeatedly to different people or departments that didn't know they already had them.

Recommendations

Do your homework. I met with, researched, compared and evaluated many options and providers of the services we were looking for, which was everything. From the "big" guys to the "little" ones. Overall, we went with APS because not only did they come highly recommended but they also are very personal. It was important to me and for our small and growing business, to be able to have direct contact with someone and that would get to know us. We have our own team with APS and that is a huge plus. With that, we have all services, one platform that also allows us to empower our employees. Definitely the most bang for your buck. Great services and not overpriced.

Likes Best

1. The orientation is 4 half hour sessions. It's really that easy to get started.
2. Reduces labor hours in ACA report, EEO report, OSHA report, and Workers Comp audit
3. Staff Appraisals are easy to set up and its easy to look back at previous reports
4. Required docs have to be acknowledged for staff to continue having access. Staff who do not give direct deposit information automatically get free pay cards so compliance and check handling labor is saved

Likes Least

Especially in the early months, it would be nice to have a next button to go from one staff to the next sequentially. You have to back out, choose the employee list, and then choose the next employee. This is not serious enough to affect choice of program.

Recommendations

We have previously used Paychex and ADP. They have portals that were designed in the 90's and not intuitive. For large payroll that uses ADP daily, it's not that hard to learn. For small companies who don't use it daily and for training new payroll staff hires, the old companies are way behind the intuitive interface of APS.
There are dozens of choices and we examined 6 options before choosing APS

Likes Best

The software works on the Safari platform so I don't have to download other browsers. Although not completely intuitive, the software is easy to use and the customer service is excellent. I love how they assign one service rep for consistency but others are always available to help you if needed. I have used Automatic Data Processing (ADP) and Paychex, and hands down this is the best software we have found to manage our payroll. I would highly recommend this company to anyone.

Likes Least

Some of the features are not as adaptable to our needs as we would like, and some of the reporting capabilities are not intuitive, but again the customer service is far superior to that of any other company so it has really been a non-issue.

Recommendations

Customer service and ability to correct user errors efficiently is key. If you are looking for a software that will make payroll less stressful and will do everything it says it will, this is the one for you.

Likes Best

It is quick and easy to use and they are always very helpful!

Likes Least

There are several steps that aren't necessary for my business.

Recommendations

If you have any questions, just call, they are always willing to help!

Likes Best

The transition from our own payroll process to APS was almost seamless and such a time saving process. Any minor problems were addressed and solved expediently by our assigned account representatives. I can't stress enough the amount of time and effort it has saved my company when processing payroll and when calling for support, I am so glad that we chose this company.

Likes Least

No issues with this product. The learning curve was very minimal.

Recommendations

I would highly recommend this service and software. We looked at several different payroll processing services, but this company was not only the best pricing but very easy to learn and utilize. Not only is this service is reasonably priced, but is time saving and very efficient. We couldn't ask for better service from this company, as previously with our other service, any problems (even small ones) involved a minimum of 3-6 hours of waiting on hold with the customer service group and some problems were never solved after months of waiting.

Likes Best

Responsive, professional and have never had a problem

Likes Least

There is nothing I can think of that I like the least.

Recommendations

Keep in mind to review all aspects of the vendor including their technologies especially for time keeping and employee clock-in. APS has superior products for this.

Likes Best

We really like the integrated time keeping and payroll modules. We were using 2 separate services before and this has saved us huge amount of time. It also fairly easy to use and it looks really clean.

Likes Least

Sometimes it acts a little buggy. You'll need to refresh or log out and then log back in but not too often and the support staff is really nice and helpful. Some of the reports arentied to check date instead of real time so I can't get as accurate an a report as I would like but I'm still getting used to it.

Recommendations

It is a great price for an all-in-one system. It's easy to use and it looks very clean.

Likes Best

I love how the website is easy to navigate through. Everything is very simple to understand. Each category is easily labeled.

Likes Least

I always have liked this product, I have nothing negative to say!

Recommendations

I recommend using the help that is given. You can always call or instant message. When I instant message within 5 minutes I have received a response. It is a live person messaging you so they actually understand the question and answer it correctly. If I end up calling my calls are usually less than 3 minutes. They always give the best answer to my question.

Likes Best

Ease of use and always someone available should any concerns arise.

Likes Least

Most everything is easy to use with the exception of running certain reports and unscheduled payroll runs. Maybe newer version corrected this?

Recommendations

I cannot currently think of any recommendations that I have.

Likes Best

The conversion process was seamless and we were under a time crunch. APS staff are very helpful; any questions were answered quickly and completely.

Likes Least

Nothing! From the conversion to day-to-day use it has been great.

Recommendations

Consider how much time front line managers spend reviewing and approving time cards; APS makes it easy! Processing payroll is a breeze! Having all employee information in one place is a huge time saver.