APS Payroll Software

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Recommendations

FrontRunners 2022

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About APS Payroll

Automatic Payroll Systems (APS) has a mission: to make payroll and HR easier. They have been providing payroll and tax compliance services to companies since 1996. In 2004, APS released its cloud-based solution for workforce management. Since then, their internal development team continues to update the software based on their clients' needs. APS delivers a single-system platform for managing payroll, HR, attendance, hiring, on-boarding, and ACA compliance. Once employee information is entered, it is immediately available across the entire platform. Employees and managers can access APS from any smartphone or tablet. APS Payroll is ideal for mid-sized businesses. Their technology is suitable for churches, educational institutions, healthcare facilities, hospitality or...

APS Payroll Pricing

$50 base fee per month + $5 per employee/month With Attendance: +$3 per employee/month With Scheduling: +$5 per employee/month Visit our pricing page for more details: https://apspayroll.com/competitive-solution-pricing/

Starting price: 

$50.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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APS Payroll User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 610 reviews

User Profile

Michele

Verified reviewer

Company size: 201-500 employees

Industry: Building Materials

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2018

APS meets all of our payroll needs. Great customer service and support.

Pros

I've been working with APS for almost two years and being my very first experience with a payroll software I found it very easy to learn. The way this software is built and organized makes it very easy to use it. This is particularly true when you are in need to create a report. In this case you can choose one of the several ready-to-use reports from the "Report Manager" option, or you can build your own customized report that best meets your needs. Additionally, to save time and efforts the report you created can be shared among several users in different departments. Another thing I liked about APS is the excellent customer service I received in all of the inquires and issues I encountered during my job.

Cons

What I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses. Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.

Response from APS

Thank you so much for your honest and enlightening review, Michele. We really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

Replied November 2018

Mary

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2021

So pleased to have found an affordable product that is robust and works as anticipated!

As having transitioned to APS at the beginning of this year, we are still rolling out new functions within the APS product, but have had an AMAZING group of assigned (dedicated) representatives from the Project Manager and Sales Account Representative to our Help Desk team and the Benefits, HR, and APS Hire experts to help us through the transition, implementation, and 'de-bugging' journey!

Pros

Cost savings as compared to Kronos/Ultimate Software, ability to set up multiple EINs in payroll, and the development of the software from one inclusive database.

Cons

I would love to see that some of the reporting could be customized more easily to include all individual EINs/payrolls in a single report and would also like the benefits and PTO plans to be transferrable between locations when employees move and the record requires transferring.

Reasons for choosing APS Payroll

"Fit" for our organization - sophisticated enough but not overly complex and pricing.

Reasons for switching to APS Payroll

There were any number of reasons, but the previous vendor was expensive, the software lagged behind many in its capabilities, and there were issues that simply were not being addressed that consumed far too much of my time as administrator to be considered effective or satisfactory.

Response from APS

Thank you so much for your wonderful review, Mary! We're glad to hear that APS has been a great fit for your company's needs. We're excited for you to roll out all of the functionality APS has to offer for easier payroll and HR. We will pass along your feedback regarding reporting to our development team. Thank you for being a valued APS customer.

Replied August 2021

Karlye

Company size: 51-200 employees

Industry: Events Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Great Software from Great People! Exceptional Customer Service & Usability

A BREATHE OF FRESH AIR. Really good, honest people from sales through support. I had a few unique things I needed and they got me accurate answers and worked with me. The software is very proven and reliable which is their reputation and what got me interested in making the switch.

Pros

The implementation was flawless. The sales team (unlike others we looked at) took extra effort to NOT over promise what they couldn't deliver. I felt like they were really there to help me. I never felt pressured for a decision. Onboarding was straight-forward and I self-guided myself through most of it. However, anytime I needed help personal customer service was right there to help. NOT COMMON WITH OTHER SOFTWARE IN THIS SPACE.

Cons

APS focuses on clean functionality, which I appreciate. The UI is basic and could be improved, but it does everything I need which is what I really care about.

Reasons for choosing APS Payroll

They built their product the right way in my opinion and the people I dealt with seem more honest and fair compared to 'tell you what you want to hear' demos I've seen from others.

Response from APS

Thank you Karlye for a great review! We are so glad you have had a great experience with implementation and the sales team. Thank you for being a valued APS customer and we look forward to working with you in the future.

Replied April 2022

Phyllis

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

1

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
1

Functionality

out of 5

August 2021

APS

I love the customer service. They are extremely knowledgeable, friendly, quick to respond, and always trying to make the experience easier for you. Sometimes I think their hands are tied though.

Pros

I am able to run payroll faster. Love APS Hire and the onboarding of new employees.

Cons

I find that it is behind the norm for this type of service. Help center needs revamped for looking up (not the employees), and need to allow video uploads for new hires. Think outside the box on processing payroll, not everyone does it the same.

Reasons for choosing APS Payroll

At the time pricing and I thought it clicked all of our boxes. I do however, feel that the sales person misrepresented what the software can do.

Reasons for switching to APS Payroll

Bamboo lost important documentation and couldn't get it back. I am however, finding out that this not unusual with HR software companies.

Response from APS

Thank you for your honest review, Phyllis. We're glad to hear that you're enjoying APS Hire and the quality of support. We appreciate your constructive feedback and will pass this information along. We will also make sure our Customer Success team reaches out to you to ensure you're getting the most out of your investment in the system. Thank you for your time and for being a valued APS customer.

Replied August 2021

Amy

Company size: 2-10 employees

Industry: Human Resources

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

April 2022

Best Customer Service

Good experience, just wasn't as scalable as we needed for other HRIS.

Pros

Dedicated, available and knowledgeable customer service. The best I've experienced with payroll systems.

Cons

It had difficulty when the client became larger.

Reasons for switching to APS Payroll

Features related to ministry options - housing, etc.

Response from APS

Amy, thank you for taking the time to write us a review. We are glad to hear you are satisfied with our customer service team. Thank you for being a valued APS customer. We look forward to helping and working with you in the years to come!

Replied April 2022

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