APS Software

4.60 / 5 (574) FrontRunners

Our advisors have recommended this product 40 times in the last 30 days

What is APS?

APS has a mission: to make payroll and HR easier. They have been providing payroll and tax compliance services to companies since 1996. In 2004, APS released its cloud-based solution for workforce management.

APS delivers a single-system platform for managing payroll, HR, attendance, hiring, on-boarding, and ACA compliance. Once employee information is entered, it is immediately available across the entire platform. Employees and managers can access APS from any smartphone or tablet.

APS is ideal for midsize organizations. Their technology is suitable for churches, educational institutions, healthcare facilities, hospitality organizations, nonprofits, and restaurants. APS connects each client with a dedicated account team that is available via phone, ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

574 Reviews of APS

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(372)

372

4 stars

(173)

173

3 stars

(22)

22

2 stars

(5)

5

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 574 results

November 2018

Michele from Hardware Resources

Verified Reviewer

Company Size: 201-500 employees

Industry: Building Materials

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

November 2018

APS meets all of our payroll needs. Great customer service and support.

Pros

I've been working with APS for almost two years and being my very first experience with a payroll software I found it very easy to learn. The way this software is built and organized makes it very easy to use it. This is particularly true when you are in need to create a report. In this case you can choose one of the several ready-to-use reports from the "Report Manager" option, or you can build your own customized report that best meets your needs. Additionally, to save time and efforts the report you created can be shared among several users in different departments. Another thing I liked about APS is the excellent customer service I received in all of the inquires and issues I encountered during my job.

Cons

What I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses. Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.

Response from APS

Replied November 2018

Thank you so much for your honest and enlightening review, Michele. We really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

January 2020

Robin from KatieRich Farms

Company Size: 11-50 employees

Industry: Farming

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2020

Love it so far

Being able to combine payroll AND HR online is amazing. I love the reporting options I have and that I can still run payroll in house but have APS handle the taxes so they are done correctly.

Pros

I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.

Cons

You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies.... The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.

Reasons for Choosing APS

We needed a payroll program not just a payroll provider as we were not trying to outsource completely. We wanted to continue running payroll in house but have someone else handle the tax portion.

Response from APS

Replied February 2020

Your positive review is very much appreciated, Robin! We're glad to hear you're happy with the reporting options and your dedicated support team. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

August 2018

Julie from Tickets.com LLC

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2018

Payroll Specialist

My experience has had some good and some bad. I feel the customer service is great but I don't feel the system meets our companies needs as I have to track several things manually because the system does not track them correctly.

Pros

The system is pretty user friendly. I like the fact that the majority of reports export into excel. Customer service team is always readily available to help and very responsive.

Cons

There are issues with transferring employees from company to company. The system does not cap deductions correctly.

Response from APS

Replied August 2018

We appreciate your review, Julie! We're glad to hear our support team is providing the responsive attention you deserve. We see that you are experiencing issues with the performance of our system. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. We would also love the opportunity to speak with you one on one to discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further. Thank you for being an APS customer!

May 2020

Robert from Henry Kaufmann Campgrounds

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

An Absolute Pleasure to Work With APS

Simplify time keeping on three sites, make payroll process more user friendly and eliminate printing paper reports, integrate with QuickBooks software, and streamline on-boarding and information collection.

Pros

The setup was easy, their team did most of the work. I really like having a team of people assigned to my account that I have came to know and rely on, so I deal with the same people all the time. Help is an email or phone call away and my team are very responsive. Customer service is awesome!

Cons

Not much to dislike. In fact, what I do not like is that my own HR people haven’t utilized the on-boarding and HR functions or the software as of yet. The mobile services are not perfect and take some time to get functioning.

Reasons for Choosing APS

User interface was very friendly, support team is awesome, mobile time keeping is a little difficult but a huge step forward for us.

Response from APS

Replied June 2020

Robert, thank you so much for your feedback. It's awesome hearing implementation was a smooth process and you are enjoying your dedicated account team. We recently made some updates to our mobile app that you might find helpful, but we have also passed along your feedback to our developers. Thank you for being a valued customer!

November 2019

Dee Ann from ASi Environmental Services

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2019

Excellent Product for our Small Business without a Huge Investment

Before APS our payroll process was a multiple day process. It was a compilation of paper a third party time clock system that was very limited and our vacation policy was maintained by a spreadsheet and emails.

Pros

This software completely transformed our Payroll and HR processes. Completely integrated all aspects together into one place.

Cons

Have not really had any cons with the software if we run into something that we need it is either available or the customer support will give us ideas for a work around if not currently available.

Reasons for Choosing APS

Customer Support. Had never heard of APS and when we found it and looked into we were well pleased with what they offered compared to ADP at a much more reasonable pricing level. The corporate office was only one hour away from us and we went and met with them and saw first hand the Customer Support and have not been disappointed to date.

Response from APS

Replied November 2019

We appreciate your positive review, Dee Ann! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!