Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"I think it is a great system to use for the most part, everything is easy to understand once you get used to how things work"
"Great customer service and the product is very intuitive and easy to use."
"User friendly, from both a User and an Admin. point of view. The level of customer service is amazing, and the system is easy to customize!"
Cons
"Organization can be cumbersome and annoying, but it's a good problem to have. Slow, clunky load times."
"Timekeeping side (Novatime) can be a little slower in response for support, but the product itself is amazing."
"- It runs a little slow sometimes but always runs"
Ascentis Reviews
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May 2019
Omikka from Hope CU
Company Size: 51-200 employees
Industry: Accounting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Performance Management
Pros
My light in to this software was one of the very first things I received as a new hire. Helps keep me on track, as far as work performance goes.
Cons
Everything is pretty simple so far. Very user friendly and easy to navigate.
September 2017
Connie from Durham Convention & Visitors Bureau
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
2.0
Customer support
4.0
Functionality
4.0
September 2017
Long-term user of HR Office
We've used HR Office for about 20 years now -- started out with the in-house Access version and have used the .asp version since about 2001/2002.
Pros
I like that it's cloud-based, but most importantly for us, it offers employee self-service for PTO requests and information updates. The key reason we've stayed with this system is that it provides automatic calculations of paid time off based on a formula we set up, automatically changing accruals on employee anniversary dates. It also allows us to easily calculate PTO that will be earned through the end of the fiscal year since we allow staff to schedule (and generally use) PTO in advance of accrual. The calculations take into consideration any accrual rate changes and adjusts out any dates already scheduled. There are other HR solutions with a simpler interface, but this feature was a deal-breaker for us. The PTO request workflows can allow for more than one approval level and sends email alerts. Support has generally been very good in all the years I've used it.
Cons
We only have 30 staff members, but years ago, they implemented a rate based on a minimum of 50 users. We recently implemented the self service to manage PTO requests and overall, we're thrilled to have made that move (we have multi-tiered approvals, which they didn't have in the past). I would really like to have more customizable fields in the request form to prompt the user for key information the supervisor needs to make an approval decision. The interface is sometimes very slow to load for the HR admin (it's a remote desktop configuration). Some of it's not intuitive -- when setting up a new employee and their PTO accrual, we get a prompt that the person is not employed 40 hours (part of our PTO calculation criteria), but rather than the person's hours worked being in the main employee tabs, you have to click out and go to a completely separate area to indicate that they are full time.
March 2021
Gwen from Cogent, Inc.
Company Size: 201-500 employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Couldn't Work as Affectively without It!
Our overall experience with Ascentis has been amazing. We always get the support we need and feel very confident with the software.
Pros
Very easy to use, and user-friendly... we are constantly training new Managers, etc., and everyone seems to understand the system quickly. Provides HR with a consistent, reliable system to work with. Employees appreciate having everything in "one place" (personal info., payroll, benefits, etc.).
Cons
There is nothing we don't like about this software. They have been going through upgrades for quite some time, and actually, listen to customer suggestions. They provide very clear training on the system changes and are more than willing to assist with questions, etc.
January 2018
Kyle from VSC Fire and Security
Company Size: 1,001-5,000 employees
Industry: Construction
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Value for money
2.0
Customer support
1.0
Functionality
2.0
January 2018
Ascentis fills a niche that has a vacuum but is not complete
What took it over the top with poor satisfaction is that they tried to be good partners but as of late they just throw in the towel and want money.
Pros
Ascentis does the benefits, applicants and other HR functions on a basic level. Let me stress basic level.
Cons
If you want any integrations or some of the complexities when have beyond 100 employees, would suggest not utilizing Ascentis. Coupled with the added burden of the 1095-c and the need to manually update various records because Ascentis has software issues, it is disappointing.
March 2013
Lora from Capital Core, Inc
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
March 2013
I have now had Ascentis HR for 2 months, and Payroll for a month, and I can sum my experience up in 4 words: Thank goodness for Ascentis. We are a small to medium company with the unique feature of being made up of multiple FEINs. We are also on an aggressive growth plan in terms of expansion. Although the company has been around for more than 30 years, it's only been in the last 5 it's gone from a small family business to a regional (soon to be national) distributor. When I took on the position with this company to build a HR department and functions, one of the task requirements/ requests from the owner was to bring payroll inhouse within the first year. Payroll was being managed by the accountants, and it was neither cost-effective or timely; corrections were always a challenge. The existing HR software, Sage, was full of bugs and not managing tasks effectively. Much of the historical data was inaccurate, as well. Literally, I was printing out time punch reports, manually entering onto a spreadsheet, and at the end of the paycycle emailing it to the accountant with all changes/corrections the very next business day. And then sending someone an hour away to pick up checks. And same for corrections. Not anymore. I did quite a bit of research early on for the right system. The multiple FEINs made some systems much more expensive. And even though I'm in a culture that has been embracing change, I knew doing everything at once would create shock waves. Additionally, the projected growth made it so easy, expandability was a absolute necessity. Finally, the system would need to be easy enough and intuitive enough to teach a Vice President to be an emergency backup. Selection of Ascentis was easy, actually. I asked lots of questions, and the response was usually either "oh, yes, of course, this is how we do that...." or "that does sound a little different, let me check" followed by "ok, this is how we can do that for you...". Things fit nicely. The implementation team has been wonderful. They made it easy, making sure I knew what they needed and when, and kept me updated on their statuses as well. I unexpectedly had to move up one of my timelines as my previous system had a different renewal date than I was originally told. It took two months to implement HR, and 3 to do Payroll, which in terms of transition is lightning speed. This is particularly true as I had other major projects going at the same time. Christy, Jean, Kimberly and the rest have been great about letting me mess around with it before going live, and been there to answer the phone as my safety net as I spend time double and triple checking things when I went live. We have had a few minor tech problems, and Jack solved them quickly and easily. Training was almost too much. There are videos, live demo, handbooks, and the team calls. They have been great about letting me do that part at my own pace. Once piece of advice: if you have more than one location, use the tax service. Payroll does not print coupons and is a little less helpful with the who-when part (although the related reports are awesome.) I have now had two zero-error payrolls; I had to make up mistakes to learn how to do that piece! We are likely adding Tax very soon, and anticipate adding Time later this year. We are eventually going to add self service. Ascentis has wonderful reports, and has cut the time involved significantly. It's less expensive, and just so easy to use. Even the Payroll person at the accountant who did it before is jealous.
March 2020

Heather from City of Lone Tree
Company Size: 51-200 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
March 2020
Ascentis
Overall we have implemented the system and we are using it. Ascentis support is helpful.
Pros
The recruiting feature is collects good data, candidates are able to complete the application. The performance reviews module is straight forward and the wizard makes it easy, very easy, for employees to complete their reviews.
Cons
It can be hard to get the system to do what you want! For example, our company uses the Kudos feature all the time. However it takes 3-4 clicks to find the "give kudos" button. I have made several requests to move the button, but I am told it can't be done. Applicants see a plain white page with small font as they use the wizard to click through the application process.
January 2018
Ashley from Prime Retail Services, Inc.
Company Size: 201-500 employees
Industry: Construction
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
January 2018
Good experience, has made my work load easier to handle and saved a lot of time.
I think this product is great. Our company is uniquely structure and has difficulty with systems fitting our needs. Ascentis gives us control to customize the system to how we need it, the only draw back is understanding the details on how things flow and what changes effect other areas.
Pros
The best part about Ascentis is the versatility and customization. Everything flows together so it cuts down on duplicate work. The reporting is great and I like how we can basically create any report we need.
Cons
Sometimes it is hard to determine what flows to what and how certain things / changes effect other parts of the system. Can be complicated to figure out. Deadlines for Quarterly and annual filings are hard to meet.
August 2019
Laura from CRRL and CCPL
Company Size: 51-200 employees
Industry: Libraries
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2019
Ascentis
Pros
I like that this software has a function that you can view everything at once. You can see your time offs and you current clock in on the same screen. It is relativity easy to use and it has book keeping function that allow pay checks to be issued easier than other software.
Cons
That is sometimes have different leave amounts on the different screens without telling you why.
Reasons for Switching to Ascentis
It worked for bookkeeping better.
June 2017
Anita from Business Health Solutions / Michigan Urgent Care & Occupational Health
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: Less than 12 months
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
June 2017
Overall quite pleased with Ascentis
I really do like the Ascentis system and would highly recommend it because it offers a lot of functionality and great value for a mid size employer. Many similar systems are often priced significantly higher or out of reach.
Pros
The Ascentis payroll and HR systems offer a lot of functionality and value for the money. Their customer service is very good. It's a very good system for a mid size employer group.
Cons
It is not a single sign on system and the HR changes don't automatically update in Payroll. Once changes are made in HR you have to go in to Payroll and individually approve the changes. While it is a good feature as a last step to double check your changes, it can also be time consuming depending upon the amount of changes to be approved. Also, it is easy to forget to update the change in Payroll if you get busy or distracted.
July 2020
CHALICE from ABSENTEE POLLING PLACE/COUNTY CLEERK
Company Size: 11-50 employees
Industry: Human Resources
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
July 2020
As an employee, this is great
I don't really like the color scheme, so if they ever gave the option to switch to a different color I would take it. That is not a complaint or a problem.
Pros
It's very easy to punch in/out using this system. When I forget to punch, or there's any issue, it's simple to put in a request to my supervisor.
Cons
It took a while to get used to the format, but I am starting to find it enjoyable and easy to use. Beats filling out the antiquated print-outs of time cards and remembering to get them to my boss.
March 2013
Eunae from Mobile Doctors
Time Used: Free Trial
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
March 2013
We had always outsourced our HR and payroll, and as a rapidly growing company with more offices opening around the country, we were outgrowing the functionality of the third party HR firm; not to mention the enormous costs of their service fees, inflated benefit premiums, and customer service issues. During my research of in-house support software, Ascentis stood out for its completeness. There is a lot of software that will do HR, or payroll, or timekeeping, but I wanted something that was already built to work and flow together. I was looking for something that would provide a high level of detail in data storage and maintenance, as well as be customizable for the way we already operate. Ascentis definitely provides all of that, and has a good user interface as well. I appreciate how comprehensive it is - I'm happy that it handles our taxes as well as manages data flow to our benefits carriers through Carrier Connect. We began implementation in July 2012 and currently we use Time, Self-Service v 8.4, HR v 8.5, and Payroll 4.2.1. Since we started, there have already been big upgrades to Self Service and HR that has resolved some of the issues I was having. We have done an open enrollment already using the Self-Service, which creates a walk-through wizard for employees that makes the process of learning about company benefits and signing up for them really easy. The housing of the benefits structures is detailed and I was able to automatically build in nearly all the rules or restrictions that were associated with our plans. Implementation went smoothly overall - it was a daunting task but the support is terrific. Everyone I've talked to in all the software components are very available and patient, and extremely responsive. This was one of the most important considerations for me. This being our first time handling HR and payroll in-house, I knew we needed to work with a company that we could have a personal relationship with, and not be lost. I also appreciate the fact that the software is continually upgrading and improving. I do not expect anything to be perfect; it is more important to me that they are working to improve and are responsive. Any issues I've had, they have received thoughtfully and log the suggestions/needs to submit for potential changes. I'm extremely happy with the product and the company and look forward to continuing working with them.
April 2014
Karen from Bridgelux
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
4.5
April 2014
Ascentis is the best!
Pros
One of the things that I was looking for was an HR system that would link to the Payroll system so I wouldn’t have to do dual entries. This system provided that for me. The other tabs we have added on the HR side is Education (degrees held) and Salary survey information, so this has come in handy for requests that come up. It also makes it much easier for the EEOC reporting along with the Worker’s Compensation reports because data can be entered there too. The Employee Self-Service tool through Ascentis is very clean and uncluttered compared to other systems. I had another vendor do a presentation for me, and the screen itself looked way too overwhelming. I didn’t want to make it too difficult to use for both the managers and the employees. Since we have rolled out the Self-Service tool, my employees love it! They are so excited about the features and how much they can access for their own screens. In fact, we used the Open Enrollment feature so that the employees could go into this system to make changes for the upcoming year. The employees can also access their W-2 forms at any time during the year. I like everything: HR, Payroll, Timekeeping, Carrier Connect, and the Employee Self-Service tool.
Cons
There is nothing that I would change about Ascentis.
October 2017
Angela from Keypoint Intelligence
Company Size: 51-200 employees
Industry: Management Consulting
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Moving to Ascentis Was the Best Decision We Made for our Organization
I have never worked with a vendor who was so organized and supportive of us reaching our goals. There was never a gap when we needed help--calls and emails are always returned promptly. They are a great organization that employees top-notch experts who are there to help you. Wish other organization ran this smoothly.
Pros
The implementation process is so well-planned. You have a team of experts supporting you for each module and they really work with you to learn and get through building. They also hold you accountable for your "homework assignments" to keep you on-track for your go-live date. This was helpful to us because we are so busy but they held our feet to the fire with deadlines (and we met our go-live date with ease). Our employees like the easy to use system and we have received much positive feedback since rolling out.
Cons
Needing to use a Remote Desktop to access the back-end for set up and maintenance is cumbersome. I had to invest in a second monitor to make it easier. The end-user's interface (Employee Self Service) is 100% web-based, so no issues there. This is truly my only complaint. Everything else they said they system could do really is possible. They are honest in what they sell.
May 2019
Philip from On-Board Services
Company Size: 1,001-5,000 employees
Industry: Staffing and Recruiting
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Customer support
3.0
Functionality
5.0
May 2019
Great System to Utilize
Pros
- Splendid performance and options for human capital management - Offers great educational/professional development options
Cons
- It runs a little slow sometimes but always runs
May 2018
Nathaniel from MRM//McCann
Company Size: 501-1,000 employees
Industry: Banking
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Functionality
5.0
May 2018
Everything you need under one roof.
Lots of integrations, great for tons of people, well managed and thoughtful design.
Pros
Employee information, comfortably managed. Useful links provided to everything you need to manage employees, or as an employee, everything you need to keep yourself on track.
Cons
Organization can be cumbersome and annoying, but it's a good problem to have. Slow, clunky load times.
January 2013
Kristy from The Vintner Group
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2013
We brought payroll in-house after outsourcing it for over 15 years. We were tired of having vendors add ridculous fees and for stifling our ability to make back-end changes. In addition, they made numerous mistakes in processing taxes and garnishments. The choice to go with Ascentis was made in large part because of the incredible ability to customize it. The setup of the system (employee records, reporting, back-end) is very logical and easy to navigate. The implementation was fantastic, and who ever says that about changing payroll systems? Our Implementation Manager, Elissa, was extremely knowledgeable, not only about Ascentis, but payroll processes in general. She was incredibly fast at responding to questions and to implementing all the data as it came in. She provided us with an action timeline outline who was responsible for each part along the way. We had our implementation complete and parallel payrolls processed AHEAD of time!! So far we have loved the ability to run off-cycle checks, and payroll has processed without a hitch. The off-cycle paychecks alone have saved us thousands in fees we would have normally paid. We also implemented Employee Self Service for the first time and my employees love having access to all their pay information online. The few times we've needed to access the customer support team they have been incredibly responsive. I would highly recommend Ascentis to anyone!!
October 2019
Franchesca from Birch Tree Communities
Company Size: 201-500 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
October 2019
Good system, Can use some work
So far i think it is a good system for the most part but it needa some work definitely
Pros
I think it is a great system to use for the most part, everything is easy to understand once you get used to how things work
Cons
Customer service is not the best. I just feel like if i send an email to support ot takes entirely too long to get assistance. Also any time we want to change something, they charge you for every little thing
Reasons for Switching to Ascentis
Was not part of the company at that time
May 2018
Caley from La Cantar Animal Hospital
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
May 2018
Good for HR but not very user friendly
Pros
Great for posting jobs and applicant review. Very easy to use in that aspect. Keeps track of salary input and review status as well as employee longevity.
Cons
Back end of Ascentis is not very user friendly at all for mass communication and employee portal information unless you are very experienced in HTML format.
October 2019
NIcole from Automotive
Company Size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
User Friendly
Pros
This software was very user friendly for employees and myself. The layout was not confusing over overbearing.
Cons
I did not have any cons with this software.
September 2017
Margaret from ThreeCs
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
We switched from an old-fashioned punch clock to this software a couple of years ago
Pros
It is a vast improvement to our old system and we are generally pleased. Multiple areas to personalize the system and classify the employees (ability to assign departments, etc.)
October 2017
Terrie from Ocean Gold Seafood
Company Size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
We transitioned a few months ago. The experience was fantastic!! Awesome support and training.
I would definitely recommend Ascentis to anyone ... large or small company. Our transition to Ascentis was well supported and has opened our processes up to today's world.
Pros
Ascentis is very user friendly. I'm still getting familiar with a lot of the features but I have not found anything to this point that is overly challenging or difficult to get understand. I like the way HR and Payroll sync, which eliminates double entry. And our supervisors love the access to their crews through Self Service
Cons
The reporting features are somewhat challenging only because I'm still getting used to them. There are a lot of selections and I'm still finding my pathways
August 2018
Haley from Positive Equation
Company Size: 2-10 employees
Industry: Media Production
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Functionality
4.0
August 2018
Great program for timekeeping
Pros
I have always been pleased with Ascentis for timekeeping. I know exactly how to use the features and have kept my hours tracked through this software.
Cons
I haven't had any problems until this point! We only use Ascentis to keep track of hours worked and it works well
June 2018
Lillia from Embrace Home Loans
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Great HRIS system
Pros
Ascentis was our HRIS system several years ago and it was a great way to keep all of our employee data. It was very customizable and the help desk was great!
Cons
Unfortunately the remote desktop style was not for us and we moved to a cloud based HRIS system. But I do miss the flexibility of HRO.
June 2017
Nicole from Western Golf Properties
Company Size: 501-1,000 employees
Industry: Hospitality
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
June 2017
Ascentis Review
Pros
The easy of use is great. The implementation team is fantastic! Our company experience has been great. We transitioned to several modules that included: HR, Payroll, Time, Recruiting/Onboarding, Performance Management and Learning. Each team lead has been responsive and has provided great support and education thru the process. Support members are extremely knowledgeable and timely.
Cons
Only concern could be working with several other systems vs. single system. We view this as both a pro and con, but the pros out weigh the con's, without a doubt.
June 2014
Jennifer from Cobalt
Industry: Banking
Time Used: Free Trial
Ease-of-use
4.5
Customer support
3.5
Functionality
4.0
June 2014
The Switch to an HRIS System
Pros
Our company experience rapid growth over the course of two short years, and we desperately needed an HRIS system to house all of our information. There is no way we would've been able to keep up with our growth had it not been for the implementation of Ascentis HRIS and Time/Payroll.
Cons
We experienced some implementation woes, as was to be expected, but the main issue has been with the flow of our HR employee info and benefit elections flowing over accurately to Payroll and our carrier connect pieces.
July 2018
Mark from Accounting
Company Size: 501-1,000 employees
Industry: Philanthropy
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Customer support
4.0
Functionality
3.0
July 2018
Employee self-service solution works OK but has room to improve
Pros
All of your employee self-service options, from paycheck and W4 integration to benefits selection are integrated into one self-service solution.
Cons
Timecard and payroll are not integrated directly, thus we must work directly with third parties, which can create problems if there is a problem with payroll.
November 2018
Phil from On-Board Services
Company Size: 501-1,000 employees
Industry: Staffing and Recruiting
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Everything and the Kitchen Sink
Pros
- Tons of resources - All the functionality one could likely ever ask for - Beautiful interface - Works quickly and rarely has hiccups
Cons
- Will make it hard to ever leave their ecosystem because it works so well. - A bit more costly than others but certainly still a great value
February 2017
Marci from STAT Imaging Solutions LLC
Company Size: 201-500 employees
Industry: Medical Practice
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2017
Happy we made the switch
I chose Ascentis in a very short time frame after viewing 10 Payroll/HR/Timekeeping software solutions. I am very happy I made the choice I did! The software is flexible, reliable and accurate - three must-haves in payroll.
Pros
It is completely customizable, no "cookie cutter" software with Ascentis. The implementation team is great and they helped keep us on track for an expedited roll out.
Cons
Timekeeping side (Novatime) can be a little slower in response for support, but the product itself is amazing.
November 2019
Amy from Visiting Nurse Association
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Functionality
2.0
November 2019
Ascentis it's ok...
Pros
I like that it is easy to navigate and search in
Cons
The functionality is a little lax and slow. Not easy to build reports and upload and search of files and the support is sub par at best on the customer service side
August 2017
Shea from Universal Services
Company Size: 51-200 employees
Industry: Construction
Time Used: Free Trial
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2017
Great so far
Pros
Easy implementation, user friendly. Lots of nice features and functions, customizable to our company!
Cons
Feel like implementation could be done more quickly. Other than that I think it is good over all and I would recommend.
November 2018
Gina from Feast, inc.
Company Size: 2-10 employees
Industry: Philanthropy
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
3.0
Customer support
2.0
Functionality
5.0
November 2018
Clean interface but a bit pricey
Pros
This software is extremely user friendly with a clean interface and rarely any glitches or slow downs.
Cons
Definitely proven to be a slight bit more costly than others and the customer service team is pretty slow to respond.
January 2018
Donna from Summit Resource International
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2018
starting out
Our first week using, we've had a few things that needed fixed. Par for the course for anything new. Hope we grow to love it. It's our first HR software.
Pros
Adjusting to this new software, all first-time users. Getting used to the format and all it has to offer.
Cons
Some employees are asking HR to check with Ascentis to see if an app is available for mobile users. Hope so!
June 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
1.0
Functionality
5.0
June 2018
Good product needs some tweaks
Easily update and track employees and payroll.
Pros
Finally getting away from useless paper! I used the HR side and information updated was easily transferred to the payroll side. Employee self service is great (if your employees know how to use computers) they can update all of their information and can even complete open enrollment online.
Cons
The transition was a nightmare. I'm not sure how of that was on their end or ours. When did calls about the implementation their team often did not understand our concerns and questions making the transition even more difficult than it needed to be. I did not handle payroll but our payroll specialist said it was missing features our old basic software could handle such as different pay rates for employees who work different shifts.
August 2019
Matthew from LNRS INC
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2019
Ascentis
By allowing the end users to manage some request like vacation, offloads some work off of the payroll department and managers.
Pros
We get weekly reports emailed. Also able to see PTO, taxes and other cool features like performance reviews.
Cons
The actual accounting user interface is a bit dated.
Reasons for Switching to Ascentis
Cost too high
April 2018
Shea from Universal Services
Company Size: 201-500 employees
Industry: Construction
Time Used: Less than 12 months
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
April 2018
It is just an ok program for recruiting and HR functions.
Pros
It is user friendly, easy to edit, and organized. It can pull reports and send candidates automated responses.
Cons
It could have a better layout, seems a bit repetitive in certain sections. When calling support sometimes it does take a while on the phone.
September 2017
Dipika from Microsoft
Company Size: 10,000+ employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Functionality
4.0
September 2017
My experience with Ascentis HR has been one of ease. It is an intuitive software.
Pros
Simple and easy to understand interface It is very intuitive Has many usable and functional modules
Cons
Maybe add more modules to help on other areas apart from collecting compensation details Make section for performance reviews within it
October 2014
Jesus from HANAC Inc.
Industry: Philanthropy
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2014
I've had nothing but a great experience using Ascentis
Pros
i love that it is very simple to use. and I especially love the reporting capabilities. There are tons of reports ready to use, and it's very easy to create your own custom report.
Cons
What i like least is how it looks. It could be updated. Other than that, it works just fine.
July 2017
Vanessa from DPS
Company Size: 51-200 employees
Industry: Philanthropy
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
The best!
Highly recommend!
Pros
Very knowledgable, practice and quick . Able to keep track of hours and benefits without having to wait on HR.
December 2015
Sharie from DreamBox Learning
Industry: Computer Software
Time Used: Less than 12 months
Ease-of-use
4.0
Customer support
5.0
Functionality
4.5
December 2015
Ascentis is a great product!
Pros
Great customer service and the product is very intuitive and easy to use.
Cons
Lack of training classes - it's all online videos.
February 2017
Savitha from The NorthTide Group
Company Size: 51-200 employees
Time Used: Less than 6 months
Ease-of-use
4.0
Customer support
1.0
Functionality
4.0
February 2017
Ascentis
Ascentis is very user-friendly. All fields are self-explanatory. You need no guidance to use this product. It is very simple to use. I highly recommend this product.
July 2014
Karman from Cobalt Mortgage
Industry: Banking
Time Used: Free Trial
Ease-of-use
3.5
Customer support
4.5
Functionality
3.5
July 2014
Ascentis user experience
Pros
I find the application easy to use and very straightforward. The vendor team has great customer service and is very helpful.
Cons
Setting up the reporting is difficult at first, but once it is run the first time, you can save and re-run it with different dates.
June 2017
Karen from TruStone Financial
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
2.0
Functionality
3.0
June 2017
small and customizable
Pros
Customizable, more one-on-one support when you wanted to set up the programs. The initial consult was involved.
Cons
You have to know exactly what you want/need or it gets set up incorrectly. This most likely due to inability of small org to really recommend a best practice, or detail consequences to the business of decisions.
June 2014
Ashley from Bryn Mawr Skin and Cancer Institute
Industry: Medical Practice
Time Used: Free Trial
Ease-of-use
5.0
Customer support
3.5
Functionality
4.5
June 2014
Great software for derm
Pros
Very user-friendly. Easy to use, and all pertinent material is accessible.
Cons
Minor glitches. Inability to make changes without having to contact support.
April 2015
Patricia from Morrison & Foerster
Industry: Legal Services
Time Used: Free Trial
Ease-of-use
4.0
Customer support
5.0
Functionality
4.5
April 2015
Survey Review
Survey Review
Pros
The ease of use; simplicity for employees to understand; timeliness of change submissions
Cons
Nothing comes to mind, calculations are very accurate.
February 2018
Chris from ALTA IT Services
Company Size: 201-500 employees
Industry: Staffing and Recruiting
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
February 2018
Good for small businesses
Pros
This product was easy to use and the interface was easy. You can customize a lot of the features you want.
Cons
As your organization grows you will need to put in more work updating a lot of records (as a lot of the software out there)
July 2015
Lane from Apsaalooke Nights Casino
Time Used: Less than 6 months
Ease-of-use
3.5
Functionality
4.0
July 2015
Ascentis Cloud based Employee management
Pros
Its wide area of influence and the ability to integrate HR with Payroll.
Cons
There were a few upgrades that I thought were part of the package.
March 2019
Chris
Time Used: Free Trial
Review Source: GetApp
March 2019