Ascentis
About Ascentis
Awards and Recognition
Other Top Recommended Human Resources Software
Most Helpful Reviews for Ascentis
1 - 5 of 54 Reviews
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2022
User friendly time coding and clock in/out
Overall this is a super easy performance review, time coding and tracking and PTO interface. I’ve also successfully done training within the platform for HR.
PROSI love the one button punch in/out as well as easy time tracking for PTO and my timesheet.
CONSYou may need initial training to use time coding settings/categories. Easy to use once you get the hang of your project codes.
Frank
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
If support is important to you, go with Ascentis
Overall, our experience with Ascentis has been positive. We saved a little bit of money, gained the support we needed, were able to streamline the close of payroll periods, and can process payroll much quicker.
PROSThe best part about Ascentis is their support, hands down. It is very rare that we have to wait more than 1 or 2 business days to get an issue resolved or an answer to a question. If it is an urgent matter, they are on it immediately. In addition, we get a dedicated Account Manager that is very responsive and helpful. Even when our account managers have changed, they are always brought up to speed and haven't dropped a ball yet.
CONSThe modules are somewhat segmented. We log into one application for payroll, another application for HR, and another application for timekeeping. They are working toward getting everything centralized and web-based, but they aren't quite there yet.
Reason for choosing Ascentis
Neither of these companies showed up for the initial meeting that was set up, so we went with the only one that did, Ascentis.
Reasons for switching to Ascentis
ADP had virtually zero support, and it was expensive. We would go months without hearing back from anyone at ADP. Our "Account Manager" would sporadically respond to us but never solve any issues. And it was about a billion clicks to get payroll processed.
Joanie
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2022
Not a good product
Not good at all. Implementation was never complete, the system was outdated. The customer service was non-existent. It was not cost-affordable for the lack of services provided and we had to sign a contract.
PROSThe only thing that seemed to work with Ascentis was the timekeeping. However, it did not bridge to our payroll system causing us to manually enter any non-productive time into payroll every other week
CONSThe customer service for Ascentis is absolutely non-existent. It was so terrible that I had to send an email to the CEO and other members of the C-Suite to get my issues addressed.
Reason for choosing Ascentis
I was not with the Agency at the time that the selection with Ascentis was made.
Yoh
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2023
Ascentis user
Ok experience, wished it saved previous years info.
PROSOne website to track all benefits, time and payroll.
CONSDid not save the previous years information. Like if I wanted to change my 401k elections I can’t go back years and see what I selected.
Noelia
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Human Resources Manager
I love it.
PROSEverything in one location and the security measures to make sure your documentation is safe.
CONSTo be honest nothing really, the user friendly portal is vital.
Reason for choosing Ascentis
ADP could not handle the different levels of employees
