Ascentis offers a cloud-based human capital management (HCM) suite designed for midsize companies of all industries. It includes HR and benefits, recruiting and onboarding, talent management, time and attendance and payroll.

Ascentis HR provides insights into trends with deep analytics within employee metrics. Ascentis’ mobile experience for HR managers and employees offers access to data.

Ascentis Time is a fully-automated time and attendance solution that features online timesheets, clock in/out functionality, scheduling and more.

Ascentis Payroll allows clients to process payroll in real time, with live processing and auditing. Ascentis Payroll syncs with Ascentis HR and Time and offers a wide range of built-in reports.

Ascentis Talent Management allows managers to fine tune performance in real time, through a mobile interface.

Ascentis Recruiting supports applicant portals delivered directly to the business’ website for corporate branding and control.



37 Reviews of Ascentis

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 37 reviews

December 2018

samuel from University

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Ascentis Software Review

Ascentis is very good for processing payrolls thus making the work of project managers to be very simple.

Pros

This software Processes payrolls in time. It allows you to see and gauge the performance of your company's employees.

Cons

Ascentis does not work very well in a Linux environment I did not like it when I tried using this software in Ubuntu.

November 2018

Gina from Feast, inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

November 2018

Clean interface but a bit pricey

Pros

This software is extremely user friendly with a clean interface and rarely any glitches or slow downs.

Cons

Definitely proven to be a slight bit more costly than others and the customer service team is pretty slow to respond.

November 2018

Phil from On-Board Services

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Everything and the Kitchen Sink

Pros

- Tons of resources
- All the functionality one could likely ever ask for
- Beautiful interface
- Works quickly and rarely has hiccups

Cons

- Will make it hard to ever leave their ecosystem because it works so well.
- A bit more costly than others but certainly still a great value

August 2018

Haley from Positive Equation

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Great program for timekeeping

Pros

I have always been pleased with Ascentis for timekeeping. I know exactly how to use the features and have kept my hours tracked through this software.

Cons

I haven't had any problems until this point! We only use Ascentis to keep track of hours worked and it works well

July 2018

Mark from Accounting

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Employee self-service solution works OK but has room to improve

Pros

All of your employee self-service options, from paycheck and W4 integration to benefits selection are integrated into one self-service solution.

Cons

Timecard and payroll are not integrated directly, thus we must work directly with third parties, which can create problems if there is a problem with payroll.

June 2018

Lillia from Embrace Home Loans

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Great HRIS system

Pros

Ascentis was our HRIS system several years ago and it was a great way to keep all of our employee data. It was very customizable and the help desk was great!

Cons

Unfortunately the remote desktop style was not for us and we moved to a cloud based HRIS system. But I do miss the flexibility of HRO.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

5 of 5

June 2018

Good product needs some tweaks

Easily update and track employees and payroll.

Pros

Finally getting away from useless paper! I used the HR side and information updated was easily transferred to the payroll side. Employee self service is great (if your employees know how to use computers) they can update all of their information and can even complete open enrollment online.

Cons

The transition was a nightmare. I'm not sure how of that was on their end or ours. When did calls about the implementation their team often did not understand our concerns and questions making the transition even more difficult than it needed to be.
I did not handle payroll but our payroll specialist said it was missing features our old basic software could handle such as different pay rates for employees who work different shifts.

May 2018

Nathaniel from MRM//McCann

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

May 2018

Everything you need under one roof.

Lots of integrations, great for tons of people, well managed and thoughtful design.

Pros

Employee information, comfortably managed. Useful links provided to everything you need to manage employees, or as an employee, everything you need to keep yourself on track.

Cons

Organization can be cumbersome and annoying, but it's a good problem to have. Slow, clunky load times.

May 2018

Caley from La Cantar Animal Hospital

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Good for HR but not very user friendly

Pros

Great for posting jobs and applicant review. Very easy to use in that aspect. Keeps track of salary input and review status as well as employee longevity.

Cons

Back end of Ascentis is not very user friendly at all for mass communication and employee portal information unless you are very experienced in HTML format.

April 2018

Shea from Universal Services

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2018

It is just an ok program for recruiting and HR functions.

Pros

It is user friendly, easy to edit, and organized. It can pull reports and send candidates automated responses.

Cons

It could have a better layout, seems a bit repetitive in certain sections. When calling support sometimes it does take a while on the phone.

February 2018

Chris from ALTA IT Services

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2018

Good for small businesses

Pros

This product was easy to use and the interface was easy. You can customize a lot of the features you want.

Cons

As your organization grows you will need to put in more work updating a lot of records (as a lot of the software out there)

January 2018

Kyle from VSC Fire and Security

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

January 2018

Ascentis fills a niche that has a vacuum but is not complete

What took it over the top with poor satisfaction is that they tried to be good partners but as of late they just throw in the towel and want money.

Pros

Ascentis does the benefits, applicants and other HR functions on a basic level. Let me stress basic level.

Cons

If you want any integrations or some of the complexities when have beyond 100 employees, would suggest not utilizing Ascentis. Coupled with the added burden of the 1095-c and the need to manually update various records because Ascentis has software issues, it is disappointing.

January 2018

Ashley from Prime Retail Services, Inc.

Company Size: 201-500 employees

Review Source


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

Good experience, has made my work load easier to handle and saved a lot of time.

I think this product is great. Our company is uniquely structure and has difficulty with systems fitting our needs. Ascentis gives us control to customize the system to how we need it, the only draw back is understanding the details on how things flow and what changes effect other areas.

Pros

The best part about Ascentis is the versatility and customization. Everything flows together so it cuts down on duplicate work. The reporting is great and I like how we can basically create any report we need.

Cons

Sometimes it is hard to determine what flows to what and how certain things / changes effect other parts of the system. Can be complicated to figure out. Deadlines for Quarterly and annual filings are hard to meet.

January 2018

Donna from Summit Resource International

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

starting out

Our first week using, we've had a few things that needed fixed. Par for the course for anything new. Hope we grow to love it. It's our first HR software.

Pros

Adjusting to this new software, all first-time users. Getting used to the format and all it has to offer.

Cons

Some employees are asking HR to check with Ascentis to see if an app is available for mobile users. Hope so!

October 2017

Terrie from Ocean Gold Seafood

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

We transitioned a few months ago. The experience was fantastic!! Awesome support and training.

I would definitely recommend Ascentis to anyone ... large or small company. Our transition to Ascentis was well supported and has opened our processes up to today's world.

Pros

Ascentis is very user friendly. I'm still getting familiar with a lot of the features but I have not found anything to this point that is overly challenging or difficult to get understand. I like the way HR and Payroll sync, which eliminates double entry. And our supervisors love the access to their crews through Self Service

Cons

The reporting features are somewhat challenging only because I'm still getting used to them. There are a lot of selections and I'm still finding my pathways

October 2017

Angela from Keypoint Intelligence

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Moving to Ascentis Was the Best Decision We Made for our Organization

I have never worked with a vendor who was so organized and supportive of us reaching our goals. There was never a gap when we needed help--calls and emails are always returned promptly. They are a great organization that employees top-notch experts who are there to help you. Wish other organization ran this smoothly.

Pros

The implementation process is so well-planned. You have a team of experts supporting you for each module and they really work with you to learn and get through building. They also hold you accountable for your "homework assignments" to keep you on-track for your go-live date. This was helpful to us because we are so busy but they held our feet to the fire with deadlines (and we met our go-live date with ease). Our employees like the easy to use system and we have received much positive feedback since rolling out.

Cons

Needing to use a Remote Desktop to access the back-end for set up and maintenance is cumbersome. I had to invest in a second monitor to make it easier. The end-user's interface (Employee Self Service) is 100% web-based, so no issues there. This is truly my only complaint. Everything else they said they system could do really is possible. They are honest in what they sell.

September 2017

Connie from Durham Convention & Visitors Bureau

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2017

Long-term user of HR Office

We've used HR Office for about 20 years now -- started out with the in-house Access version and have used the .asp version since about 2001/2002.

Pros

I like that it's cloud-based, but most importantly for us, it offers employee self-service for PTO requests and information updates. The key reason we've stayed with this system is that it provides automatic calculations of paid time off based on a formula we set up, automatically changing accruals on employee anniversary dates. It also allows us to easily calculate PTO that will be earned through the end of the fiscal year since we allow staff to schedule (and generally use) PTO in advance of accrual. The calculations take into consideration any accrual rate changes and adjusts out any dates already scheduled. There are other HR solutions with a simpler interface, but this feature was a deal-breaker for us. The PTO request workflows can allow for more than one approval level and sends email alerts. Support has generally been very good in all the years I've used it.

Cons

We only have 30 staff members, but years ago, they implemented a rate based on a minimum of 50 users. We recently implemented the self service to manage PTO requests and overall, we're thrilled to have made that move (we have multi-tiered approvals, which they didn't have in the past). I would really like to have more customizable fields in the request form to prompt the user for key information the supervisor needs to make an approval decision. The interface is sometimes very slow to load for the HR admin (it's a remote desktop configuration). Some of it's not intuitive -- when setting up a new employee and their PTO accrual, we get a prompt that the person is not employed 40 hours (part of our PTO calculation criteria), but rather than the person's hours worked being in the main employee tabs, you have to click out and go to a completely separate area to indicate that they are full time.

September 2017

Dipika from Microsoft

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

September 2017

My experience with Ascentis HR has been one of ease. It is an intuitive software.

Pros

Simple and easy to understand interface
It is very intuitive
Has many usable and functional modules

Cons

Maybe add more modules to help on other areas apart from collecting compensation details
Make section for performance reviews within it

September 2017

Margaret from ThreeCs

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

We switched from an old-fashioned punch clock to this software a couple of years ago

Pros

It is a vast improvement to our old system and we are generally pleased.
Multiple areas to personalize the system and classify the employees (ability to assign departments, etc.)

August 2017

Shea from Universal Services

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Great so far

Pros

Easy implementation, user friendly. Lots of nice features and functions, customizable to our company!

Cons

Feel like implementation could be done more quickly. Other than that I think it is good over all and I would recommend.