Customer service need attention and while the customized service option just create confusion when we also pay for training.

Aspect helps us maximize utilization and minimize cost and allows us to offer schedule flexibility, maintaining agent satisfaction.

I like the ability to use the forecasting module for Budget and staff forecasts. The ability to multi skill and see staffing numbers is impactful to my business.

Staffing and scheduling and that we have this integrated throughout. The fact that we can run all our contacts through the system is a great feature.

It is easy to use I love it. I can take shifts and give away shifts on it, see my schedule and edit my schedule all in the one program.

I like the customer support they are very helpful and attentive, most are fairly knowledgeable. They also have great scheduling and request options for our agents to be able to manage their own lives.

Permissions are clunky, it's a little difficult to get setup and going.

I would say these three things that I like most about the software: ease of use, ability to pull data to excel, and finally the ability to tell the story through data.

Overall, the application is very useful for the organization.

This software has made life so much easier at work, reduces costs and makes me aware of what is outstanding to be done.

Easy to manipulate schedules and functions like other core programs i.e. outlook. Empower for agents is easily understandable and easy to navigate.

It is fully featured but is no longer as strong as when they acquired TCS management.

Love the new Multi-Channel features that were rolled out with version 18.

The ability to set everything up from a scratch is great, you're able to set the FTEs at ease with its included calculator and have the team request what days they'll like to have off and so on.

The system has limited flexibility and usually slows down or lags behind when large amount of information are being generated when running reports.

The product as so many great features as the Forecasting piece is outstanding, creating schedules, managing intraday, manage shrinkage, and tracking performance.

Business has struggled with forecasting accuracy. System integrated with Genesys via Gplus adapter.

The forecasting feature does not work well in our environment.

Its so easy to use, its a tool that make it easy and quicky, you can make and if it is necessary you can  make it again correctly.

APM -  I am frustrated with the interface with workforce, specifically, the supervisor hierarchy does not have history.

Its a great software to help with workforce planning and schedule management.

The versatility and ease of use of the product, the service that I receive from the help desk, employees are super friendly.

Out of the box the software is easy to understand and pretty straight forward.

Some times we have problemas to open some of the task that this tool , and when we see the reports theres no info about it.

Easy to use no matter what level of the organization is using it.

Easy to set up and use; the customer service is extremely responsive and helpful; and our employees love it.

Excellent customer service for a very good tool.

Previously we were having staff send emails all over the place and keeping track of leave approvals, pending leave requests and balances was becoming problematic.

Bindle saves me so much time tracking, approving, and reporting time off and has eliminated all discrepancies. It was the perfect solution as we did not want or need additional HR functionality.

It's super easy to login and request days off while seeing what my coworkers are requesting to make sure we aren't overlapping with eachother.

Easy to set up, can be customized to our leave policies and calendar, very good price.

This should be an option for customers to decide and not based on Bindle's your philosophy about leave.

Customer service was wonderful with the few questions I did have.

For the little amount I have used the software, it seems pretty easy to navigate. I think it will work great at our organization.

It's easy to use for both myself, as the employer,and my employees to keep track of used and remaining days.

Looked so long we considered building our own. Finally found Bindle & easy to set up and crucially do not need an instruction manual/training when I share with others in the team.

The Slack integration keeps everyone in the loop (definitely one of our favourite features as an organization).

We've been using Bindle for a few months now and love it.

Our organisation implemented Bindle after a horrible manual process of recording leave.

Bindle was easy to set up, while still having all the options I needed for my team.

This seems crazy to me for software that is based around dates.

I can't get an overview or summary of all leave taken by individual.

The extra features such as Time in Lieu and long service accrual are great as well. Also very good support, our requests were answered promptly and even some suggestions integrated.

I like the simplicity, ease of use, accuracy, and limits on fluff. It does exactly what I and my employees need it to do and nothing more.

Bindle is a very easy and pleasant to use tool. It helps really great for small and middle companies  to track their PTOs.

Simple and effective product that is worth the low cost.

Harder to change leave entries after the fact.

Damian has been of great assistance getting me set up and assisting with items that weren't so straightforward. Thanks Bindle!!!!  I can highly recommend.

We use this product to track vacation and sick days.

The system was easy to setup and handled all the different scenarios we had to cover.

I would recommend to small-medium sized businesses. The customer support I have received from the Bindle team is quick and very helpful also.

Bindle has made it easy to track all of these with ease.

Bindle is super easy to setup and have running to track all employee vacation or personal leave requests. We easily integrated a time in lieu option for ourselves.

US Dollar

Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience. Rated #1 in North America, Alvaria Workforce assures you are staffing the right agents, with the right skills, at the right time and helps plan and manage the performance of inbound, outbound and blended staffing resources across all customer channels. The software’s core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support anticipated customer contact volumes, create optimized staffing plans with unique schedules for each agent, and monitor staff performance and adherence in real-time throughout the working day, so staffing adjustments and other corrective actions can be taken immediately.

Alvaria Workforce is an important tool used by many personas in the contact center. Agents use it to enter their personal schedule preferences, receive their official schedules and request changes to their schedules. Alvaria Workforce uses built-in business rules to automatically approve or reject proposed changes, so agents know immediately if their change was approved. Agents can also see the information that’s most important to them on their dashboards including the day’s schedule, requested changes, status of schedule trades, performance and much
more. Supervisors and managers use Alvaria Workforce to manage the schedules of each team member, monitor agent activities vs. planned activities throughout the day and view aggregate information at the team and group levels. Workforce planners use Alvaria Workforce to forecast contact volumes, create official schedules that are disseminated to agents, and monitor workforce performance throughout the day. Workforce planners use the wealth of workforce
data in Alvaria Workforce to make adjustments to forecasts and schedules, while using real-time data from the ACD to make decisions about workforce staffing near real-time.

LongDescription

Real Time Analytics

Employee Management

Leave Tracking

Performance Management

Customizable Reports

Activity Tracking

Vacation/Leave Tracking

Shift Swapping

Real Time Monitoring

Automatic Call Distribution

Variable Workforce

Attendance Management

Attendance Tracking

Approval Process Control

Blended Call Center

Call Recording

Call Logging

Sick Leave Tracking

Calendar Management

Labor Forecasting

Data Import/Export

Employee Self Service

Self Service Portal

Outbound Call Center

Employee Time Tracking

Skills Tracking

Compliance Management

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Multi-Channel Communication

Queue Management

Real-Time Notifications

Time & Attendance

Workflow Management

Predictive Dialer

Real Time Updates

Budgeting/Forecasting

Time Off Management

Activity Dashboard

Employee Database

Reporting & Statistics

Reminders

Automated Scheduling

Contractor Management

Chat/Messaging

Alerts/Escalation

Real Time Reporting

Compliance Tracking

Reporting/Analytics

Monitoring

Employee Scheduling

Drag & Drop

Call Monitoring

Third-Party Integrations

For Call Centers

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Contact sales for pricing information and a quote.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Alvaria Workforce

In Person

Live Online

Webinars

Documentation

Vacation & PTO tracking software for growing teams.

Give staff and managers direct access to request, view and manage their paid time-off. 

• Full visibility on who’s off next week via integration with your existing Outlook, Google, or Apple Calendars.
• Check accurate, real-time PTO balances at anytime and manage visibility for the team.
• Automatically notify the right people about PTO requests and decisions.
• Track all PTO & vacation calculations in one easy, error-free place.

Detailed Features:

Bindle is a web-based time off authorization and management system which supports multiple types of time off. The system can be used for time off requests, approvals, annual leave balance calculations and tracking, time off reporting, and more. Bindle can be configured to match your existing time off policies perfectly, or you can use Bindle's intelligent defaults. 

Bindle allows users to add people to the system and invite employees by email, calculate annual leave allowances, set standard public holiday calendars from the built-in selection or create their own calendars to reflect their business’ holidays, and assign each employee an approver who is responsible for approving or rejecting their leave requests. Employees can view their remaining time off balances and leave request histories for both rejected and approved requests.

Employees can submit requests for time off online, with email notifications automatically sent to the relevant approver when a request is submitted. Approvers are shown how many other employees already have leave booked across the requested dates, and can use this to inform their decision. When a request is rejected or approved, the employee is automatically notified. Approvers can also reverse their decisions at any point, with employees notified of the change. Users can also set approvals to occur automatically for some or all employees. Booked and pending leave requests are displayed, color-coded, on the wallchart, indicated alongside any public holidays and upcoming company events.

Access Controls/Permissions

Team Calendars

Audit Trail

Time Off Requests

Mobile Access

Role-Based Permissions

Alerts/Notifications

Leave Policy Management

Bindle costs just $1.50 per person per month. You can add or remove users at any point.

There are no hidden charges. Free set up and awesome support is included.

You can cancel at any time. If you leave, you can of course take your data with you.

Alvaria Workforce vs Bindle

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