Overall we have very happy with this partnership. We look forward to continuing it.

Easy to interact with from both the employer and the candidate side. Results are easy to understand. Interfaces with our HR System very easily. Support is easy to get in touch with and fast to reply.

We have noticed some changes in the quality of response we get from support now that Mitratech is involved. Almost like there's a quota or a time limit or something that they have for interactions. Not necessarily bad, support responses are not as personable and seem more rushed than before the merger.

AssureHire was the most responsive of the companies we contacted for a demo, and they've kept up the communication by checking in periodically and helping us whenever we hit a snag or need a question answered. The cost was similar to other systems but we're very happy with the level of customer support that they have offered, as well as the ease of using the system itself. Most BG checks for us come back within 24 hours, and the platform is straightforward and easy to use, even for beginners. [sensitive content hidden] has been our rep since the beginning and we're very happy with our choice. AssureHire has been great!

We use Paycor as our HRIS and I wish the integration were a tiny bit smoother, but it's a minor point. Everything so far has been solid and an A+.

My overall experience has been good. We are a unique large company that has many different background and drug requirements for our hundreds of accounts. My rep at Assurehire, [sensitive content hidden] has gone above and beyond to help us us achieve our many customizations that have been needed over the last 6 months. She is most helpful.

Very thorough background checks and they are up on all the legalities involved with different states, i.e. NY

The drug testing component. There is a disconnect between the labs and Assurehire getting the drug results and updating the background report in a timely manner. I have to continuously submit tickets or call for updates. Also, not enough In-Network labs in close proximity to our many locations that can complete the drug tests needed but Assurehire is working on this.

Overall a very good experience. I would recommend

The support and ease of use. I have been very happy

Not much. They have been responsive and easy to work with

Smooth and ease of use in the product. Very dependable

[sensitive content hidden] is awesome! She was so helpful and made the choice very easy after interviewing other companies she had an excellent sales presentation and followed up the entire way. Can;t say enough about the service she provided!!

Haven't had any issues so far with anything

We have had exceptional customer service from day one starting with the demo of the product. After implementation, [sensitive content hidden] has been more than helpful setting up new packages, new users, and answering any quotations that we have.

We have no complaints so far, we are very happy with Assure hire. We demoed several other companies before deciding and Assure hire's customer service was/is unmatched.

AssureHire meets the expectations of a background screening company. The backgrounds come back in a timely manner, and they are accurate. We can see a daily list of where all of the candidates are in the process.

The drug screen and physical service they offer doesn't meet the expectations. It sometimes takes months to get the physical results back.

Good and will continue to use within our company.

Simplicity when using the system and it’s very easy to teach someone how to use it

Nothing I really didn’t like about using assurehire

Productive, easy to use and meets our needs. They worked with me on price which was incredibly important!

The ease of use, the responsiveness of customer services and the integration with our onboarding to allow us to streamline the processes.

No applicable answer to this. I could say that the user interface could be revamped.

Assure Hire is accessible on the customer service portal. [sensitive content hidden] is my CSM, and she is extremely responsive. If I need any clarification, it is provided within 24-48 hours.

The ETA's don't always get accurately updated. Sometime it feels like the candidate is sitting stagnate, and I have to be proactive and reach out for updates.

Overall, working with Assurehire has been a great experience, they are help and most of the time results come back quickly.

The easy of access and customer support.

The changes made after we had a route setup.

I like the ease of access with Assurehire. I also like our CSM, [sensitive content hidden]. She is readily available to help with any questions or requests that I have. She makes the difference when it comes to vendors for background checks. I have never had this level of Customer Service with a vendor. She goes above and beyond helping us navigate different requirements that our clients need. She is the reason we stay with AssureHire.

When sending multiple invites to an employee, the generic emails all look the same so staff get confused easily.

Ease of use, ability to put the responsibility in the hands of the candidate, quick followup and follow through. Good relationship managers [sensitive content hidden] and fantastic sales rep [sensitive content hidden].

Id suggest adding in a mechanism to verify title along with employment confirmation (W2) when the employer cant be reached. This would help with fraud which is becoming more and more prominent in the Clinical Research Associate position we hire for frequently.

I have loved it thus far. Everything works well and it's very user friendly. It's also very versatile and customizable in the different services they provide.

The ease and speed of which we got set up with AssureHire and making any updates to our packages. The turnaround time is also much quicker than the company we were previously using.

Some of the checks, primarily employment verification, seems to be difficult to get results. Which is more on the companies that they are getting the verification from.

Frankly, the customer support aspect of AssureHire is phenomenal. Our rep at AssureHire provides quick support and responses any customizations or tweaks to our process. It's been a phenomenal partnership, and we're huge fans of how user-friendly and customizable AssureHire is.

Integration with our ATS is a challenge for us.

Easy to enter information, follow the status, & read the results

SSA-89 Form, we do see some delays with this when running a background check & candidates are hesitant to open or unaware. Causes delays.

Overall, my experience with AssureHire is a positive one. The customer service team is professional and responds to support requests quickly. Please overhaul your authorization form, specifically, when it comes to candidates in the Fargo, ND area and finding collection facilities, they get an error message each time. Also, please track pending drug tests better, specifically from third-party testers.

The quick customer service responses and the easy-to-use support request portal.

AssureHire doesn't do a good job tracking third-party drug test results.

Great! Easy to navigate and understand and keeps me in compliance!

I like the short turn around time of it. I usually have to fill positions fast so I like that I can give supervisor's assurance that it will take between 2-3 days to clear. I also enjoy the integration with Paycor, the fact that it is easy to navigate, and the timely response from customer service.

I have only had 2-3 circumstances where I waited almost 1-2 months for a background to clear. But that was an out of state case so it may have been rare. Other than that no complaints. Also when employees get the invitation from Assure Hire it tells the candidate they need to give medical or credit information so that was odd. I have to find out about that.

I like that the customer service is always on point.

That it may take a background a little longer to come through in certain areas.

The ease of entering pre-hires and the quickness the information is returned back to you. The support when I have questions is answered VERY quickly!

Quantiferon TB lab results takes weeks sometimes to get back. But, this may be a lab error and not assurehire!

I like the ease of initiating a background check and drug screen with AssureHire as it integrates nicely with our ATS. Turn around time for certain things is very quick

The platform itself could use some updates/upgrades, more control for the client. It's frustrating to have to open a ticket each time a drug screen comes back diluted or we need to extend. There are drop downs on the platform for resending it, but seems every time they are used, it still requires a ticket to get things reset properly.

- Customer Service - Quick background results

There are no cons about assurehire at the moment.

Easy to use system, updates/status are easy to read and decipher, the CSM for Defy Security is extremely responsive to all inquiries

Sometimes, checks can take a little longer than expected but we realize that can sometimes be due to slow candidate response to information requested.

It's been a great experience overall! We get what we need from them in a timely manner.

My customer service experience has always been really great with [sensitive content hidden] I also really appreciate how easy it is to use and how it integrates with our ATS.

We have had some difficulty implementing a new package for screening new hires, but the customer service team is working on it!

Working with Assurehire was a very positive experience. The implementation specialist was very through and the process was simple to set up.

Streamlined the Pre-employment process and easy for both HR and employees to use.

We recently moved to a new HR/Payroll Software, isolved and Assurehire currently doesn't integrate with our new provider.