Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.

It’s very comprehensive and performs a great deal of background checks in terms of warranty claims takes out a lot of manual work.

Occasionally the service processes running on the server will run away with themselves, leading to RAM bottlenecks that degrade server performance.

The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly.

Support is good during our current implementation.

There are many features we have yet to take advantage of since we implemented. The capability and flexibility is what I like most.

Ongoing intermittent issues and  Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities.

Overall, you will be hard pressed to find something you need that Astea Alliance won't be able to handle, either out of the box or through customization.

Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment.

What I like most about this software is that it increased our productivity and allowed us to track our customer calls/issues as well as our installed equipment.

Field engineers can use the mobile app to get the tickets and resolve the tickets.

Astea Alliance  is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy.

Sometimes the emails get lost in spam or are hard to find so people can miss updates. I wish it has a desktop notifications.

Actually I do not have any complaints about the software, it has work greatly. Maybe the only problem would be that you need internet connection.

Trello has lend a great helping hand in organizing my projects and improves my productivity in then professional environment.

I found the software user friendly and I enjoyed the responsive design and easy to understand pricing system. I also liked the familiar Kanban board design.

I liked the ease of use, the interactivity, and the great features that it has, even in the free version.

While you can utilize board histories to access lost cards, I found that too often some of our cards were inadvertently deleted by users.

Everyone in the company can see what is going on and what they need to do, and no information is lost.

Fantastic on mobile which is a brilliant plus especially when on-the-go. Reasonably priced if you want to upgrade to the paid version.

The seamless integration of features. It's so easy to switch between boards, clearly see all projects, and the timeline of all upcoming deadlines thanks to the wonderful (and rare) calendar feature.

I am able to help my Clients keep track of the candidates I have recruited for them on a very user friendly platform and they are always pleased.

The cost to benefit of Trello is competitive, The way it helps boost efficiency and helps streamline communication is fantastic.

For a free option, it's fantastic and I highly recommend it for project management on a budget.

I want full functionally for free. I realize how ridiculous that is, but if pressed for a complaint, that's the worst I can come up with.

Very fun and playful feel to it. Love the backgrounds and the ease of dragging from one card to another.

I love the layout, it's the perfect project and task management program. I take advantage of their referral program so I am on the free plan.

I love being able to use this to organize my notes through my phone. Super user friendly and I love that too.

Second beatifull feature is butler that help to create quick button like complete etc. This is an awesome and very effective for team meeting update as anyone from them and update.

Availability of templates shared by community. The tool is so popular that you can get easily get the template if you don't want to start from the scratch.

I love how user friendly it is, super simple to understand and get around. I love that i5 helps organize my tasks.

I wish more of the aesthetic features were not restricted to those who pay a subscription. But that is a very minor complaint.

I did not find a serious con that made me dislike this product. The only negative side I can think of is that, given its structure, it may be hard to envision it as a calendar.

For such a helpful tool, it is pretty simple to navigate. The interface is clean and user friendly for instance there a templates included to help guide users who may not know where to start.

The title says it all, if you like to be organized then this is fantastic software. After using it for a long time I realized that I do NOT like to be organized.

Because the text was automatically all highlighted when clicking on the box, I have accidentally deleted texts from description boxes before and was unable to recover it.

What I like most about Trello is the ability to neatly lay out tasks and share those tasks with other users that have an interest in the progress or users that will also be working on the tasks.

Great YouTube community. I love that it integrates with Gmail.

I like the fact that it integrates with other tools we use, and this is amazing for me because I don't have to do a lot of manual work.

I love that each team member can be assigned tasks and the whole team can see where everyone is at with their specific tasks. I love the ease of collaboration.

Very good and easy to use tool with very good integration with a popular set of web-based apps.

Very good to keep track of task with team members. Love the way the app is very stable and has many useful functions.

I love the design and the usefulness of every single feature. It helps me organize all my tasks and projects and keeps me super productive.

Trello helps us share our construction schedule with our clients in a fun and visually appealing presentation.

This has been a lifesaver in helping to define our project management structure and strategy. It is really a top notch product with a top notch customer service team.

I love that there is so much free with Trello, I also like the flexibility to set trello up however you want to, it is very easy to use.

Overall I'm super satisfied to have come across a tool like this one as it's functions are perfect for my job.

I love that it is easy to use, colorful, shareable and free. And that I can integrate it with other tools, like Slack.

The software is really easy to use and has very good customer support. We really like it for our company as a great collaborative tool.

US Dollar

Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial customer call to the closing of work orders, customer invoicing and asset retirement and product replacement. The solution can be deployed on-premises or hosted in the cloud.


Alliance Enterprise can blend planning and optimization of break/fix, preventative maintenance, predictive, project-based and remote service work orders across a native (W2), third party and contingent workforce.


Astea Alliance's modules include customer management, service management, asset management and mobile workforce management, with workforce scheduling capabilities, forward and reverse logistics management, project management, depot repair and more. These integrated modules, which share and leverage information throughout the service lifecycle, can be bought as standalone entities or as a part of the suite.


Support is offered via phone, email, live chat and other online resources.



LongDescription

Real Time Reporting

Access Controls/Permissions

Technician Management

Contractor Management

It is not necessary to purchase the entire end-to-end solution --- organizations can select the modules that best fit their needs with options to expand, if needed, later in time.

Email/Help Desk

Knowledge Base

Phone Support

201-500

501-1000

1000+

Astea Alliance

Videos

Trello is a visual collaboration tool for planning tasks and projects. While commonly used by agile software development teams, the solution is also used in other departments such as marketing, sales, support and HR. The web-based solution provides tools to define projects, their requirements and the workflow to ensure projects are completed in a planned sequential manner.


Trello offers a digital board to create, organize and prioritize actions. Administrators or managers can even define workflows, assign tasks to individuals or teams, set deadlines and monitor progress. Trello cards allow users to collaborate with each other. Users can add comments, add members, and attach documents to the tasks assigned to them.


Trello offers a professional package that includes the privacy and administrative settings required by large enterprises. Trello integrates with a number of online applications including JIRA Cloud, Bitbucket Cloud, Google Drive, GitHub and Slack.



File Management

Commenting/Notes

Deadline Management

Milestone Tracking

Project Workflow

Employee Management

Messaging

Surveys & Feedback

Status Tracking

Visual Workflow Management

Meeting Management

Idea Management

Due Date Tracking

Time Tracking

Document Storage

Activity Tracking

Process Change Tracking

Data Synchronization

Activity/News Feed

Templates

Progress Tracking

Task Board View

Workflow Configuration

Task Scheduling

SSL Security

Real Time Editing

Marketing Calendar

Order Management

Portfolio Management

Project Planning/Scheduling

Strategic Planning

Project Management

Task Planning

Gantt/Timeline View

Rules-Based Workflow

Projections

Product Roadmapping

Knowledge Management

Communication Management

Brainstorming

Resource Management

No-Code

Guest Access

Calendar Management

Goal Management

Customizable Fields

Collaboration Tools

Assignment Management

Template Management

Scheduling

Data Import/Export

Risk Management

Multiple Projects

File Transfer

Process Modeling & Designing

Testing/QA Management

Media Planning

Content Management

Notes Management

Configurable Workflow

Project Time Tracking

Email-to-Task Conversion

Email Marketing

Cost-to-Completion Tracking

Mobile Access

Planning Tools

Orientation Workflow Management

Requirements Management

Skills Tracking

Resource Request

Real Time Data

Performance Metrics

Discussions/Forums

Channel Management

Vendor Management

Training Management

Agile Methodologies

Issue Management

Resource Scheduling

Supports Scrum

Spreadsheet View

Marketing Automation

Roadmapping

Client Portal

Labeling

KPI Monitoring

Real-Time Notifications

Graphical Workflow Editor

Workflow Management

Real-Time Updates

Email Management

Project Tracking

Percent-Complete Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Web browser (OS agnostic)

Windows 10

$5.00 per user per month for Standard, $10 per user per month for Premium. Pricing starts at $17.50 per user per month (starting for 250 users, billed annually) for Enterprise.

Astea Alliance vs Trello

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