All ClayHR Reviews

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User Profile

Irina

Verified reviewer

Insurance, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Great software to manage your team

PROS

It is a great software to organize each member of your team. Also, it helps to make it clear and super easy to hire an employee and to track his/her career. I tried a free trial and don't regret that switched to the paid version. It worth it.

CONS

I didn't face any problems yet. And I hope I never will.

Vendor Response

Thank you for your detailed review. Please let us know if you have any feedback or feature requests.

Replied June 2020

John

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

Optimal Defense Solutions, LLC gives BizMerlinHR two thumbs up!

Overall, we are completely satisfied with our experience with BizMerlinHr. The reason why we're satisfied is because [SENSITIVE CONTENT HIDDEN] are very responsive. Anytime we have an issue, they work with us until the issue is resolved. And anytime we make a recommendation, they understand where we're coming from (feel our pain), and they work with us to develop a solution.

PROS

What we like most about the software is that it's all inclusive. We've searched high and low for a one stop shop platform that would allow us to do everything from onboarding, training, payroll, evaluations, to invoicing. BizMerlinHR includes all of these features.

CONS

Some of the features did not work, or were not as intuitive as we'd like.

Reason for choosing ClayHR

Price point and amenities. Either these products don't include all of the amenities of BizMerlinHr or if they do, the pricing structure is completely inflated.

Reasons for switching to ClayHR

Because Replicon doesn't have all of the features of BizMerlinHR

Dhanesh

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Very easy to use & agile product.

Overall, I believe it's an awesome tool to have.

PROS

Overall, Clay HR does solve most of the problems faced by Companies like Time sheet management, Leave management, Employee life cycle management etc. While most of the other competitors do have similar features, what differentiates Clay HR from others is, it's very easy to use and agile product, hence if implemented properly, this can change fortunes for HR, Finance and Operations function as the amount of data it gives, it really solves much of the manual works across organisation.

CONS

None as such. I would recommend that the Company which is going to use Clay HR should deploy a right project manager, so that the implementation doesn't go wrong.

Reason for choosing ClayHR

Few of the reasons,- Product is very agile during & post implementation.- Good customer support service

Vendor Response

Thank you Dhanesh for your review and your 10/10 likelihood to recommend! We are always adding features and functionality, so hope to continue to automate more and more manual activities for your organization. Thank you for your support, confidence and leadership!

Replied September 2023

Peihua

Automotive, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2023

Easy to access and use

centralised system thats allow users to access HR information

PROS

integration is seamless to payroll and time clocking

CONS

the project implementation takes longer time as they are many integrations required to various systems

Vendor Response

Thank you Peihua for your feedback and for pointing out the centralized ClayHR system that allows users to access HR information, and for the seamless integration to payroll!! We are always working hard to shorten the implementation cycles even further!

Replied September 2023

Jong

Logistics and Supply Chain, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2023

Feedback

good

PROS

easy to use to facilitate HR relating request

CONS

less functionality to use detail add-on service (i.e. cross evaluation)

Vendor Response

Thank you for leaving us a 5 star rating Jong! It is always a pleasure to see that rating from users who people who have used it for 2+ years!! Anything else that we can ever do to make your HR process even more smooth, please don't hesitate to connect with us via your account manager.

Replied September 2023

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed September 2019

Great Career Planner application

Overall, we are very happy with them and the satisfaction level is 8 out of 10.

PROS

BizMerlin has a great career planner application that can be used in the organization of any size to create a roadmap of career growth. It is highly customizable to allow multiple career maps or create different levels or opportunities of promotion. Overall the application provides all the features that a HR department in the organization needs. It is value for money. Also because, we were very early customers, we have always received special attention and are able to get a quick turnaround on our customizations.

CONS

The skill matrix is over-kill feature. We read about the white paper and highly applaudable research paper on skill matrix but could not really use much in our organization.

Vendor Response

Thanks for the review! Thanks, especially for calling out the career planner application, which is indeed a game changer, and as the reviewer writes, "can be used in the organization of any size to create a roadmap of career growth." As for skill matrix, it is true that organizations of a bit larger size may benefit from it, and also that the matrix visualization may not be the best suited to every organization. Finally, please keep in mind, that under Setup -> Look and Feel, you can tweak your own menu to turn off visualizations that don't work especially well for your own org!

Replied September 2019

Caitlyn

Management Consulting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2016

Probably the best HR software for SMBs that's out there

We selected BizMerlin after doing a long review of all leading HRs, spanning over 3 months. If you see the advertising, the competitors promise the moon, but if you get into the details, they nickel and dime you. For example, from one of the better known competitors, we got slapped with a couple of grand "setup fee". With BizMerlin, you get zero drama. Their product just works, and the pricing is super flat. All two or three times I had to call them, I got pretty much their top leadership or a very experienced product developer on the phone, who know everything inside out, and were able to help me in like 5 mins. Again, no drama, and this is their best aspect.

PROS

The goals module is our biggest used module. For their price point, the goals, instant feedback, applicant tracking and onboarding, we are saving almost 30% of what we were spending, while getting a whole lot more. With integrated payroll, it is pretty much a dream come true. It is very feature rich, and extremely configurable. Every time I thought I would need them to "change" something for us, BizMerlin team was able to show me how to accomplish that myself through the Setup menu.

CONS

Pretty much nothing.

Vendor Response

Thanks!

Replied September 2016

Suyash

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Easy to Use

PROS

I use ClayHR daily for updating my timesheet , applying leaves , user interface is very easy that a layman can also use it with ease.

CONS

I use it daily but not found any con yet.

Vendor Response

Hi Suyash! Thank you for your kind words. Happy to see that you find the UI to very very easy and intuitive. Also happy to see that you did not find a con yet. :-). We would love to get additional insights on what we could do to get a 5 star rating, please connect with your customer success manager. Thanks! Maria

Replied August 2023

Anonymous

51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Expert Advise

PROS

Very user-friendly and simply laid out. Support tips help to explore the unknown features like how to consolidate the reviews or add a custom field.

CONS

We cannot create training materials in this.

Vendor Response

Thank you for a great review! We especially like the fact that you gave us 5 * on features and functionality and 5 * on customer support! Our customer support is truly the best in class, and we are very proud of that fact. As for creating training material in BizMerlinHR, your feedback is spot on, and this is something we have been aware of. In the recent months, we have released new features in this module with which you can do 3 things: upload or link videos, upload documents / PDFs etc, create tests. You can also create automation using training workflows. These features allow you to create a pretty complete learning/training experience. But yes, overall, it may not come that close to something that is a dedicated LMS, and for that reason, we integrate with quite a few of them.

Replied September 2019

Anonymous

501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2021

First you Try then you Buy for all HR solution

IT has all the feature which is required and my favorite is performance management feature as it has vast function which solve you all the problem. Yes I think you can go for it as it has free trial version so if you have doubt you can go for trial version what I did but I am sure after that you will go for paid version like me.

PROS

Best feature of this first it has trial version so you can try it yourself and then go for paid version and also it has Certified HR Consultant who help you to improve your existing HR process. It give you perfect and effective solution for performance management as it has feature like 360 feedback , analysis of feedback and others so you can easily track the performance of employee and the result also help you in R&R. It has HR features which is required for a mid and large cap business.

CONS

Sometime I have to refresh multiple time but other then that it didn't have any cons. you can go for it.

Vendor Response

Thank you for the awesome feedback. Please let us know if you come across any questions.

Replied July 2021

Calli

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2021

Great Experience

BizMerlin is our global HRIS, Time Tracking, Performance Mgmt, & ATS. Many systems are not equipped to be a global solution. Being able to store our company wide data in one place is crucial for our business.

PROS

The customization and support. If it doesn't exist they build it for us. If I need help they respond immediately. I am so grateful for all of the assistance.

CONS

Not the most intuitive setup. I am always learning new funcitionalites and tools but it's overall obvious on how things work which can be frustrating. Reporting customization and filtering is so limited for users. Always have to have custom reports built and then we have a ton that need to be removed as we redefine what is required.

Reason for choosing ClayHR

Global abilities and customization

Patience

Insurance, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

Very Good

We now have our personal file soft into the software. Report can be generated. We have used the software to do our first performance appraisal for 2021. Even though there are small areas of touch ups, we are almost there. The other area to experience is training tracking and finally how to use the software to generate various HR report for the Board.

PROS

The bio data feature The Performance reviews The Group Survey Integration with our current software is currently being worked on and that would bring it to finality as data capturing has to be done twice, into our software and then to Bizmerlin

CONS

Integration is the next level to cross. The Performance Reviews, how the system converts the relative weights and the summation at the end of the year to populate the overall scores.

Reason for choosing ClayHR

The demonstration went well and a lot of the features fits into our current needs.

Vendor Response

Thank you Patience for the detailed review. Special thanks for highlighting the integration capabilities of the system. Our product is a living artifact and feedback from customers is a great part of the process loop that helps the product become better and better.

Replied April 2022

Marie

Recreational Facilities and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

From a reservationist point of view

I love it; some bugs still need to be fixed but that takes time.

PROS

For me it is easy to use and navigate. Like how I can find a site or a member different ways.

CONS

would be nice to not have to reenter some information when you leave a page it would go right back to the previous page and you don't have to scroll to find out where you left off.

Vendor Response

Thank you Marie for the review and feedback! BizMerlinHR is very appreciative of our hospitality sector customers. I appreciate you pointing out the easy of use and navigation of the system! We are ALWAYS making improvements to the system, and appreciate your suggestions!

Replied September 2022

Maria Fernanda

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Excelente servicio

PROS

Que nos apoya a generar y tener el control de los usuarios conforme a tiempo real, se adapta a nuestra forma de trabajo

CONS

A veces la poca intermitencia que puede tener

Reason for choosing ClayHR

Porque se me hizo una herramienta de trabajo eficaz

Vendor Response

Hola Maria Fernanda. Muchas gracias por tu reseña. Tener una plataforma capaz de adaptarse a sus propios procesos y la forma de trabajar de cada organización es fundamental, y claramente una de las fortalezas de BizMerlinHR. Y desde luego, tener la información de los empleados en tiempo real permite hacer una lectura de la realidad siempre que se necesiten para una toma de decisiones ágil y a tiempo.

Replied September 2022

Ana Claudia

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

BizMerlin Excelente Opción

Execlente servicio

PROS

Que es muy intuitivo y fácil de usar, así cómo la flexibilidad que posee la plataforma en diferentes secciones

CONS

Se podría mejorar un poco la apariencia par que sea más atractiva visualmente, y la intermitencia que es poca de la plataforma

Vendor Response

Gracias Ana Claudia por tu reseña y especialmente por mencionar la flexibilidad de la plataforma manteniendo la facilidad de uso. Esto es clave para organizaciones de vuestro tamaño y sofisticación. BizMerlinHR sigue evolucionando, y el feedback directo de nuestros clientes informa el curso de las próximas funcionalidades.

Replied September 2022

Nathan

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Great HR solution for managing workforce with configurable integrations with third party systems

We have evaluated various HR systems for our needs. BizMerlin comes on the top of our evaluation. Account creation to customer support was one of the best. We were really looking for a configurable system that can product multiple integrations and BizMerlin supports most of the integration. Responsiveness from the support team is amazing. it allowed us to on board our new employees digitally cutting all the manual paper work. Configurable workflows allowed us to create action items for our employees to complete for on boarding. Goals and Performance management piece is amazing. Our teams are using on almost daily basis and has increased the motivation and productivity. I must say our organization has become more transparent in terms of giving and receiving constructive feedback. I must say BizMerlin is HR professional's delight.

PROS

This software is highly configurable. Very easy to use. Lots of out of box integration. Great customer support . Paperless on boarding. Actionable goals and instant feedback ( Super useful )

Vendor Response

Thanks Nathan!

Replied November 2016

Akhilesh

Hospitality, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2016

Excellent work at integrations

We were skeptical in the beginning before picking any product because of our legacy sytems, but BizMerlin successfully integrated with freshbooks and dropbox etc.

PROS

Mobile app is excellent. Skill Matrix is a very useful feature as it is now easier for us to plan trainings based on that.

CONS

Their Resource Management was little complicated initially but they have improved a lot in the last year.

Vendor Response

Please Approve

Replied September 2016

Satwik

Health, Wellness and Fitness, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT