--- title: "BrightHR Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BrightHR. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BrightHR is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/brighthr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [BrightHR](https://www.softwareadvice.com/hr/brighthr-profile/) / BrightHR Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/brighthr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/brighthr-profile/alternatives/) # BrightHR User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 241 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 179 reviews (74%) - 4 stars: 44 reviews (18%) - 3 stars: 8 reviews (3%) - 2 stars: 2 reviews (1%) - 1 star: 8 reviews (3%) ### Most mentioned pros - The payroll support, HR advice, health and safety guidance, employee handbook, and other documentation tools are extremely useful and help us stay compliant. - From payroll assistance and health & safety guidance to employee handbooks, templates, and training materials, everything is available in one place. - Bright have supported me with ensuring I am compliant, supporting my staff, streamlined absence logging and supported me with employee dismissal. ### Most mentioned cons - For our business we were unable to use the clocking in and out software due to multiple locations on different days, if we had employees in one location and on a weekly rota this would of been ideal . - Split up between several apps which hinders usability considerably and tracking overtime hours/inputting regular hours is left to those in 'manager' roles with special permissions, meaning all employees have to track their own overtime manually, day by day which is unsustainable and leads to a lot of guesswork due to the admin involved. - The only issue I have had was the point of contact not being updated which meant because the POC had left the business, I was not getting emails or calls about payments, however this was swiftly fixed by [sensitive content hidden] ## BrightHR customer reviews Showing reviews 1-25 of 241 (page 1). ### Refused Cancellation Within Hours - Overall rating: 1/5 - Reviewer: Mitchell L. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing. #### Cons I signed up for BrightHR and approximately two hours later realized that my existing bookkeeping software already included the functionality I needed. I contacted BrightHR immediately, explained the situation, and made it clear there was no realistic possibility I would ever use their service. Despite contacting them within about two hours of signing up, they refused to cancel the agreement and expected me to remain committed to a 60-month contract. What frustrated me most was the complete lack of flexibility or reasonable customer service. I wasn't trying to cancel months later after using the service. I contacted them within hours, before making any meaningful use of the product. I attempted to escalate the issue and asked to speak with someone higher up who could review the situation. They refused to provide the name or contact information of anyone above them. I understand businesses have contracts, but there is also such a thing as reasonable customer service. Expecting someone to pay for years for a service they notified you within hours they would never use is, in my opinion, extremely unreasonable. UPDATE: After posting this review, BrightHR’s Head of Service contacted me with what they called a “mutually beneficial solution.” They offered to reduce my five-year contract to two years and provide a larger discount — on the condition that I remove this review. Think about that. Rather than allowing a customer who tried to cancel almost immediately to walk away, their solution was still two years of payments, tied to removing my negative review. I find that astonishing. I’m sharing this so prospective customers can see how BrightHR chose to handle the situation and judge for themselves. --- ### Great and very professional experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very convenient and useful for all types of solutions. All policies and documents are kept in the same place. #### Cons Not too bad, but sometimes it's hard to add documents and schedule shifts on time; not ideal. Nothing much else to say about that. --- ### A great payroll solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Furniture - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Bright HR has been great, once up and running the payroll solution has worked seamlessly since. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have been using the payroll solution and it is easy to use. The solution is competitively priced and cloud based. Compared to Sage 50 payroll it is a much cleaner and streamlined solution. #### Cons There are many functions to Bright HR and it can be overwhelming with all the tabs. The HR and Health and Safety documents included are useful but again a lot of information with not a huge amount of practical use. --- ### Review of BrightHR - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The service has been really good overall, there is a wealth of information provided on the site, but at times I feel like I receive too many phone calls. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I find that it's great for team management and staff rosters. The e-learning section is really useful to all staff. #### Cons At times, I find it a little clunky, and making changes isn’t always as straightforward as it could be, particularly when uploading new employees. --- ### A good solution for SME businesses - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recommend to other SME businesses. The platform is easy to use, the onboarding was smooth and the support team have been very responsive whenever needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great onboarding and accessible and very helpful support team. Any queries have been dealt with quickly and the implementation process was straightforward from the beginning. #### Cons Some areas around time keeping are lacking features, particularly when trying to manage more complex scheduling and clocking requirements across teams. I would like to see more API features. --- ### Excellent company from start to present - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with BrightHR has been genuinely excellent. The sign‑up process set the tone from the very beginning — they made us feel valued, listened to, and supported, rather than just another sale being pushed through a system. Everything was explained clearly and patiently, with real care taken to ensure we understood how the platform would work for our organisation. Since joining, that level of support hasn’t dropped. As we’ve been setting the business up on the platform, the team has consistently been on hand to help, especially when we’ve made a few user errors on our side that needed correcting. Nothing has felt like too much trouble, and every interaction has reinforced that BrightHR is invested in helping us get things right. Overall, it’s been a smooth, reassuring, and genuinely positive experience from start to finish. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing that stands out most about BrightHR is how completely it covers everything a setting like ours needs, without ever feeling complicated or overpriced. It brings all the essential HR functions into one place, giving us a system that is genuinely great value for money while still feeling polished and professional. BrightHR securely stores all our employee information, giving real confidence that sensitive data is protected and handled properly. The platform’s structure makes it easy to access what we need, when we need it, without ever compromising security. And having qualified HR professionals available at the end of a phone call is a huge advantage. It means expert guidance is always within reach, whether we’re dealing with everyday queries or more complex situations. That combination of strong technology and real human support is exactly what makes BrightHR such a reliable and reassuring system for us. #### Cons We’ve genuinely not identified any negatives at this time. BrightHR has met every expectation we had of the system, and so far there hasn’t been anything we’ve disliked or found problematic. --- ### Bright HR Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Publishing - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As explained above, overall satisfied with the service but feel we should be paying less as we are a very small business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Everything was explained to me thoroughly. I was given the time i needed to think about whether I wanted to take the service. #### Cons I think the cost should be reduced for small businesses like ours. I am the only employee at the moment so should not be paying the amount I am paying. --- ### Positive Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with BrightHR has been very positive. The support I received was outstanding, especially from Sho Karengesha, who was extremely patient, helpful, and supportive throughout. Whenever I contacted her, she made sure to call me back and always came back with a clear and useful answer to my questions. Her professionalism, patience, and dedication made a real difference, and I felt confident that I was receiving the right guidance every step of the way. I would happily recommend BrightHR based on my experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BrightHR has been very helpful and easy to use. The support I received was excellent. Whenever I had questions, the team was responsive and always provided clear and helpful answers. Communication was reliable, and I felt well supported throughout. #### Cons There were a couple of updates and processes that could have been communicated more clearly, and sometimes it took a little time to get information sorted. However, these were minor issues and did not significantly impact my overall experience. --- ### BrightHR experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone has taken to Brught very quickly and the payroll software has save us lots of time and money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy for everyone to use. Good on boarding Quick response times on the chat. Lots of reading to help with FAQ #### Cons Limitations with calendar and people being about to see others on the calendar not in their team. Unable to remove headings we do not use. --- ### Can’t fault service - Overall rating: 4/5 - Reviewer: Ricky W. - Industry: Accounting - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Modules and the support from the team has been great would highly recommend them to anyone needing some advice #### Cons Nothing I can think of but haven’t used the software a great deal most of my dealings have been with the actual people when I have queries --- ### Amazing Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I find that everything is just there where you need it the helpline is very helpful on each page if you need some assistance I highly recommend this!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is super easy to use i am not amazing with technology but I find this system very easy to use #### Cons Initial set up on finding documents I didn’t know where to look but after having a chat I found it easily very efficient service #### Vendor response Fantastic! it's lovely to hear that our system can be such a user-friendly experience. Replied September 2021 --- ### Fantastic Software - Overall rating: 5/5 - Reviewer: Joanne S. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered The benefits are keeping everything in one place and managing it effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is very easy to use very straight forward, and a much easier and clinically safer way to use. #### Cons There could be more courses available e-Learning courses #### Vendor response Thank you for taking the time to post this wonderful review, we're glad to hear that you're finding the system easy to use and are always hard at work adding even more e-learning courses. Replied February 2022 --- ### Avoid contract - VERY DISAPPOINTING - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered VERY DISAPPOINTING #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros onboarding and introduction of the software #### Cons 1. Communication and Customer Service Issues : My experience with this company has been marked by significant communication breakdowns. When seeking specific information and answers to detailed questions, I was repeatedly transferred between agents without receiving the precise materials or responses I required. This pattern of ineffective communication not only wasted considerable time but also demonstrated a lack of proper training or coordination among customer service representatives. 2. Contractual Concerns : The contract terms present serious concerns regarding customer rights and fair business practices. Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies. This punitive approach to contract termination appears to prioritize revenue retention over customer satisfaction and service quality accountability. They didn't even notify me prior to the renewal which raised a red flag to me. When service quality issues directly contribute to a customer's decision to cancel, the company should reasonably adjust termination fees rather than maintaining such restrictive financial penalties. This practice effectively holds customers financially hostage to substandard service. 3. Legal Compliance Concerns : The contract terms raise questions about compliance with Ontario commercial law and consumer protection regulations. Under Ontario's Consumer Protection Act and related commercial legislation, businesses must ensure their contracts contain fair and reasonable terms. The 80% cancellation fee structure may potentially violate: -Consumer Protection Act provisions regarding unfair contract terms -Common law principles of unconscionability -Provincial regulations governing commercial contracts and cancellation rights I recommend that potential customers carefully review these contractual obligations and consider seeking legal counsel before signing. Current customers experiencing similar issues may wish to consult with legal professionals regarding their rights under Ontario commercial law. Recommendation Based on these experiences, I cannot recommend this company's services. The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider. #### Vendor response Hi there, Thank you for taking the time to share your experience with us. We regret to know that you have been left with a negative impression of BrightHR, though we appreciate this opportunity to address your concerns. Please rest assured that we take all client feedback seriously, so it is our utmost priority to ensure that we work with you to set things right. We would be grateful if you could share further details with us so that we can discuss your feedback with you personally. You can do so by calling us on 0161 513 1891 and noting this review. We sincerely hope to hear from you soon. The BrightHR Team. Replied December 2025 --- ### Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, straight forward. Can see us integrating very easily. Ticks all boxes for us for HR and HS #### Cons Not sure yet, it’s brand new to us. Maybe the amount of apps you need to download for your line staff. Would be good to have blip, hs, hr and pop in one #### Vendor response This is great to hear Anna! We're sure you'll have BrightSafe up and running in no time but if you do need any more support with this just let us know, we're here to help. Replied April 2021 --- ### An Indispensable, Cost-Effective HR Asset for Our Growing Team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As the Chief Operating Officer at Virdis Chemicals, I originally chose BrightHR looking for a simple, streamlined system to coordinate team training. It delivered on that goal amazingly, but we have since expanded our use to handle everything from company policies to employee appraisals. Every single aspect of the platform is well-designed, intuitive, and highly useful. Combined with top-tier customer service and predictable, value-packed pricing, it has become an indispensable asset to our business operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Exceptional Customer Service: The support team is second to none, consistently friendly, extremely knowledgeable, and highly helpful. Outstanding Value: The 5-year price lock perk is excellent, allowing us to add new employees without increasing our monthly rate. User-Friendly Interface: The entire platform is incredibly easy to learn, navigate, and adopt across the organization. Comprehensive Toolkit: Features extend far beyond basic tracking to include excellent policy management and employee appraisal tools. #### Cons No Major Complaints: The system meets all our current operational needs perfectly. Feature Scope: It takes a little time to explore all the available features because the platform offers so much functionality. --- ### Peace of Mind - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have yet to implement the software but so far it is user friendly and the team are very helpful with implementation. #### Cons Nothing so far. [SENSITIVE CONTENT HIDDEN] the manager has been very helpful. #### Vendor response Thank you for taking the time to post this amazing review Valerie! We're glad to hear that you're off to such a great start with your new BrightSafe account. Replied April 2021 --- ### Review of induction with [SENSITIVE CONTENT HIDDEN] - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Very Professional #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, functional, organised Lots to make manager life easier I hope #### Cons non so far, I have yet to use all of the features #### Vendor response This is wonderful feedback to hear, thank you for taking the time to post your review. Replied April 2021 --- ### Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been good, just a shame we are unable to use the E-Learning as we cannot assign and review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use and straightforward for the user. #### Cons E-Learning - Admin have no control over what training modules people need to complete and no access to certification to show if the training is complete. Admin need to be able to assign training to all staff and monitor as to whether or not the training has been completed. #### Vendor response Thank you for taking the time to post this review and great feedback. We're glad to hear that you find the system so easy to use. Replied May 2021 --- ### User friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Great customer service and support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, great customer service... #### Cons Price seems expensive at first. Hoping it proves good value in time #### Vendor response Welcome to BrghtSafe Daniel! It's great to hear how user-friendly you're finding the system, If you need any support with BrightSafe in the future please don't hesitate to get in touch. Replied May 2021 --- ### Great on boarding and easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Great. Smooth process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use Great training provided by [SENSITIVE CONTENT HIDDEN] Many Thanks #### Cons Nothing at present as only just started to use #### Vendor response Thank you for this wonderful review! We're sure you'll be up and running with BrightSafe in no time but if you do need any more support just get in touch with the team. Replied June 2021 --- ### Great Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and once you play about with it it’s easy to configure and operate. #### Cons A little time consuming to set up but once live it’s great. #### Vendor response This is amazing feedback to hear David! We're glad to hear that you're off to such a great start with your new BrightSafe account. Replied April 2021 --- ### Great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Great company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really great functionality- effortless to use #### Cons Not had any problems with set up or use, #### Vendor response Thank you for taking the time to post such fantastic feedback! If you need any support with BrightSafe please don't hesitate to get in touch. Replied April 2021 --- ### Great Support from BrightHR - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent. Very professional and leave me feeling more confident about taking on someone! It's very daunting but Bright HR and have made it seem straightforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was really helpful, patient and didn't mind all my questions! He even repeated lots of items I was having difficulty with. #### Cons Nothing so far. It is a lot to take on initially and there is a lot of onboarding but I wouldn't have done any of it myself and now its all done! #### Vendor response Hi Bairbre, Thank you for your review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your really positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team Replied February 2026 --- ### Introduction to Brightsafe - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered All health and safety issues and dealing with Covid in the workplace #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and access to data made the software easy to use #### Cons Haven't actually found any problems so far #### Vendor response This is fantastic feedback to hear! Thank you for taking the time to post your wonderful review. Replied April 2021 --- ### Outstanding Support from [sensitive content hidden] at BrightHR - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, a great system backed up by excellent customer service. [sensitive content hidden] in particular was outstanding – quick, thorough and genuinely helpful. Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve been using BrightHR as our staff portal for clocking in, storing employee details and managing documentation, and overall it’s been a really valuable system for our business. BrightHR offers excellent value for money. The platform covers everything we need in one place – from time tracking to secure document storage – which saves us both time and admin costs. After reviewing our account, we realised we were paying for features we didn’t actually use, and this was resolved quickly and fairly. The communication has been fantastic, especially from [sensitive content hidden]. We had some issues with our account setup, including the wrong point of contact being listed, and [sensitive content hidden] was superb from start to finish. She was proactive, clear, and incredibly efficient in getting everything corrected. Nothing felt like too much trouble, and she kept us fully informed throughout. #### Cons The only issue I have had was the point of contact not being updated which meant because the POC had left the business, I was not getting emails or calls about payments, however this was swiftly fixed by [sensitive content hidden] #### Vendor response Hi Stacey! Thank you for leaving such a positive review, we really value your feedback. It’s fantastic to hear that you’re happy with our support. Please rest assured that we will pass on your kind words to the team. However, we are sorry to hear that your POC was not updated following their departure from the team. Please rest assured that it is important to us that our clients feel confident and kept in the loop, so we will be looking into this internally. Should you need any further support, our team are always on hand to help! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/" Replied February 2026 ---