All BrightMove Reviews
1-25 of 272 Reviews
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Scott
Verified reviewer
Hospital & Health Care
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great product - easy to use
Ease of use. Very little training needed for everyday tasks. Candidate submitting, job building etc can be done in no time.
CONSReporting - all reporting can be done, training could be better. While reporting functionality is there, it is not easy to locate on your own.
Vendor Response
Thank you for taking time to provide feedback. We hope you are enjoying the new reporting features that were made available due to customer feedback like yours.
Replied November 2018
Scott
Staffing and Recruiting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
I love using BrightMove
The only reason I rate BrightMove as 4 Stars instead of 5 Stars (and 9 instead of a 10) is because I don't believe there is a perfect system for everyone.
PROSHaving worked in Recruiting / Hiring since 1993, I have used lots of systems over the years and can confidently say BrightMove is my favorite system. I think it is very intuitive and easy-to-navigate. And if-when I am ever not sure how to do something, I can find an answer to my question fairly easily on my own or by contacting a Customer Support person in the U.S. who is easy to understand (instead of someone overseas who has a thick accent and makes me repeat everthing multiple times).
CONSI wish there was a Auto-Login feature or a "Keep Me Logged In" feature so I wouldn't need to put in my Username and Password every single time I want to use BrightMove.
Sarah
Used free trial
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
2
Reviewed April 2015
Okay product, crappy customer service
Pros - Easy to use, more additional functions (although most don't work very well) and cheaper than other options Cons - If you are operating in Canada many features are not yet functional; its annoying to use their LinkedIn integration, the resume formatting is so bad we often have to ask candidates to resubmit resumes directly to our e-mail; some issues with the interface/workflow; customization is time consuming or will cost you extra $ to do; the real CON is their customer service team I have asked questions several times, and if the issue is really basic they do okay, otherwise it can take weeks of e-mails back and forth, only to be told that the solution is either your problem or will cost extra to fix if you want........for instance I noticed that we were not able to integrate our BM account with our Monster account in 2014, at that time when I asked the CS team to address the issue it took several days of communications, and then I was told it was fixed, it was not fixed. Rather than continue to argue with the CS team at BM, we left it as is. Then in 2015 I again brought the issue to the CS team's attention, they said it worked again, and this time I decided it point out it still didn't work....they asked for our Monster rep's info to talk to Monster, only to then tell us it was our responsibility to deal/talk with Monster....urgh. Terrible customer service - exactly how do I communicate to one service provider about an tech issue that one of our other vendor's products has? It was the same with issues with Twitter integration, and several other requests I have had - basically figure it out on your own or pay us a lot to deal with our own crappy product bugs. Honestly, I wish looking back we had of gone with CATS. I have used that ATS in the past, and way fewer issues. Buyer beware!
Vendor Response
Thank you for your feedback. We appreciate your comments and concerns. While we certainly regret not being able to resolve the integration issue with Monster in a more timely manner, I assure you that we were working diligently behind the scenes to correct the problem. Unfortunately, we are sometimes constrained in integration situations, based on the flexibility, and responsiveness of the companies we integrate with. On a positive note, we were able to resolve the integration issue. We have additionally worked to improve on support communication during the resolution process. Thank you again for your comments.
Replied January 2016
Lisa
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
We use this software daily to manage applicants and record activities
You can easily parse resumes and create profiles. We have a chrome extension added to this site (Text Recruit) that allows us to text from Brightmove and stores the conversation history that is super helpful. It would be great if Brightmove had similar built in features without having to manage a separate software.
CONSRefreshing the jobs is cumbersome. The website is less user friendly with too many options that we don't use. The reporting is less useful...if I want to pull all candidates in submitted status I just want to click a button and not run a full report. Better yet, I would like that report to have hyperlinks to the candidate's profile or job so I can work off of the report.
Vendor Response
Lisa, Thank you for the review. Regarding reports - we are enhancing this module with custom report building very soon. Target release time is less than 6 weeks. It's going to be a huge improvement.
Replied June 2017
Michelle
Human Resources, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
Bright Move is easy to use
BrightMove is very easy to use and helps to streamline my process. The customer support live chat feature is wonderful, and allows me to continue to work instead of staying on the phone with a customer service rep. There are a couple of features that I would like to see come back (hourglass resume function, being able to print out placement details). Overall it works very well for my recruiting needs.
PROSUser friendly, bright move chat feature
CONSNew update has lots of bugs, took away good features.
Vendor Response
Thanks Michelle, Please take advantage of our new feature suggestion under the help menu to let us know what you would like to see us add, or bring back for you. You can add requests, and vote on other user suggestions - these are voted on internally every week and added to development if they have enough user support. Thanks again!
Replied February 2017
Marlayna
Staffing and Recruiting
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2016
Brightmove is great for startups.
The vendor has excellent customer service. The product provided is decent for the price you pay. The functionality makes it easy to train new employees on. Searches are easy to maneuver and the customization for this system is very flexible. I would recommend this to a start up company.
CONSI least like the following: Implementation is lacking: While there are tools in place to teach you how to put triggers into place unless you understand technology on what I'd describe as an intermediate level they may not function the way you'd like them to. The owner of our company stated that when they purchased the system for use any customization beyond the standard template software had to be completed on their own. When I started working with Brightmove there were many triggers that did not function the way they were intended to for what the owner needed. Simple operator error that I was able to fix, but it's not exactly simple for a person not as familiar with some of the tech intel. Data Manipulation: Data Analytics is hard to gain with this system accurately. There are multiple ways to manipulate the data and therefore makes it almost impossible to set tiered goals for the staff as the data is then not broken down completely. The numbers can be spoofed due to this oversight.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
My overall experience with Brightmove is satisfying, they recently improve a lot.
It help us a lot on our day to day work.
PROSEasy to use, excellent customer service, new Gmail integration, new ad-hoc report, good reporting tools,
CONSThe limited configuration for users in the dashboard, the ad-hoc reports need to be improved all user-defined fields should be available to create a report.
Susan
Verified reviewer
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Great ATS.!!!
Great program to post jobs and manage candidates. I like the ability to rate candidates and post jobs to multiple sites.
CONSDefinitely would like the ability to connect the program to Outlook to email candidates. Currently, I have to jump out of BrightMove to send emails.
Vendor Response
Thank you for taking the time to leave feedback. Please be sure to ask support about our Exchange email integration.
Replied November 2018
Cassidy
Verified reviewer
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
I love using Brightmove, it's so user-friendly and easy to organize information!
It is so easy for us to organize all of our client and candidate information so that unnecessary information isn't in the way of the specific things that I am working on!
PROSI love that Brightmove allows me to put my jobs into a folder for just me, because I can find what I'm looking for very easily and go through my co-workers jobs if they need me to do something for them. I also really love how we can customize all of the templates that we need!
CONSMy least favorite thing is that after you rate a candidate, the page re-adjusts while loading so you might accidentally click on a resume that you didn't mean to click on.
Vendor Response
Thank you for taking the time to provide feedback. We are glad to hear you are enjoying all of the customization features.
Replied November 2018
Alyssa
Verified reviewer
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Customer support is unbeatable!
The power search options make it easy to narrow down what you're seeking. Since I help create and post the jobs, the templates provided also ensure that you don't miss the most crucial information in the job postings.
CONSNo cons that I've experienced. Is it possible that the software is too amazing? Honestly, the only issue I've had is the information sorted didn't stay that way when I switched from job posting to list again. My overall user experience is not tainted by this in the least.
Vendor Response
Thank you for taking the time to provide feedback. I'm glad you find our support to be helpful - we have actually won two awards this year for our customer support!
Replied November 2018
Michelle
Human Resources, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Great Customer Service!
I love the ease of use. The platform is very easy to understand and user friendly. I like the customer service options as well.
CONSSome glitches. Wish it had more reports. They are adding new features often, so that is great! I also like that BrightMove gives its customers the options to add features and actually moves forward with them. Great!
Vendor Response
Thank you for taking the time to provide feedback. We value the opinions of our customers and enjoy the feedback for new feature requests. Thank you for being a long-time customer.
Replied November 2018
belma
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Great software- easy to use and
What I like most about the software is being able to figure out new tools and functions so easily. The system is very user friendly and the support staff is always available to help out when needed!
CONSWhat I like least about Brightmove is that at times it can be slow. There seems to be system errors randomly and sometimes it doesn't seem compatible with Google Chrome.
Vendor Response
Belma, Thank you very much for taking the time to review BrightMove. I'm sharing your comments with our team. We closely monitor system stability and speed, and while we maintain a very fast response time we are always working to get even better. Thank you again! The BrightMove Team
Replied October 2017
Howie
Human Resources, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Review of Brightmove by Kutcher Tax Careers
Am a long-time user of Brightmove and am always satisfied. Have used another ATS and this one is superior. I can run and ad at anytime which has helped me make placements. The Brightmatch feature is a winner!
PROS(1) Easy to use (2) Can run ads through ATS--so don't have to pay separately (3) Friendly and knowledgable staff (4) Brightmatch feature is a winner
CONSDon't have 24/7 customer service and name recongnition is lacking--most of my clients never heard of Brightmove
Marcus
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Easy Peasy
IT's our Bread and butter.
PROSThe UI is excellent - Our recruiters love the software and it's easy to manage. Not major challenges, and no issues with ease of use.
CONSNot sure yet..... The jury is still out, but so far so good and we have no complaints on the software.
Vendor Response
Thank you for taking the time to provide feedback. We are so happy to hear that you are having a great experience, which is what we strive for.
Replied November 2018
Jayna
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2016
Happy customer with a few suggestions
Thus far I have had a pretty painless experience. The provided template emails help for a non-seasoned recruiter and the ATS is very easy to just jump right in to !
PROSAllowing you to bounce between accounts easily, recognizable tabs for quick clicking, and overall color scheme keeps the experience bright and engaging,
CONSA few useless tabs that take up space and could be used for better information gathering. The Notes tab does not have a time snap- so for a new recruiter knowing to bounce between the two can be confusing and irritating. Notes and activities are essentially the same. The tab with the graph has absolutely no use. If graphs were clickable and gave legitimate information, it may be useful.
Cody
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
All you can ask for in an Applicant Tracking System.
Manages everything I do throughout my day. Outlook paired with Brightmove is all you need to recruit.
PROSIntuitive and well organized. No matter what you need to do in Brightmove, the answer is either obvious or just a live chat away.
CONSThe reporting leaves a little to be desired. Other ATS systems I have used allow you many more options.
J.
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Very intuitive. When I've had an issue, the live chat provides quick resolution.
Great value for functionality. Easy to use, integrated well with our careers site and the customer support is amazing.
CONSCustom report function can take time and will cost a little. Most of the reports are available but if custom report needed, will incur time and cost.
Savannah
Staffing and Recruiting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY