Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
3.5 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"We have switched to this program a few years back. It handles all elections very well. Our customers love the customization and the ability to report. "
"The EDI feeds are great. They really take tasks away from the employer and broker. The reporting functionalities are also nice"
"Configurability - able to accommodate complex benefit and contribution structures. You can also apply wellness credits. "
Cons
"Ask Emma - I am not a big fan of the avatar. Perhaps at somepoint Emma will transition to a more AI experience. "
"We are unable to pull in our time and payroll deductions to this platform. This has stopped us from being able to do things with the EDI feeds. "
"Too large for smaller sized groups. Even for our 75 Employee groups, sometimes the breadth of the software was overwhelming."
bswift Reviews
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October 2019

David from UL LLC
Company Size: 1,001-5,000 employees
Industry: Public Safety
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
BSwift
Pros
Makes applying for annual benefits very easy. Step by step instructions that are incredibly easy to follow.
Cons
I do not have any complaints to report.
May 2020
Ryan from Paycor
Company Size: 1,001-5,000 employees
Industry: Human Resources
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
3.0
May 2020
Great benefits tool
Overall we are really please. Our customers love that we can offer them such a great tool at a low price.
Pros
We have switched to this program a few years back. It handles all elections very well. Our customers love the customization and the ability to report.
Cons
We are unable to pull in our time and payroll deductions to this platform. This has stopped us from being able to do things with the EDI feeds.
November 2019
Chris from Paycor, Inc
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
November 2019
My review
n/a
Pros
System navigation is simple to use, intuitive
Cons
system slowness, click and drag can be difficult, difficult to build test users.
July 2018
Victoria from LAC
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
3.0
Functionality
4.0
July 2018
Used on medium sized groups
Pros
The EDI feeds are great. They really take tasks away from the employer and broker. The reporting functionalities are also nice
Cons
Too large for smaller sized groups. Even for our 75 Employee groups, sometimes the breadth of the software was overwhelming.
October 2017
Fernan from The YMCA of Greater Rochester
Company Size: 1,001-5,000 employees
Industry: Philanthropy
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
The Swiftness of bswift
The customer support center I would consider to be best in class. They have a level of service response time that is quite rapid in its turn around.
Pros
To state that the benefits enrollment platform is user friendly would be a gross understatement. The platform is user interactive! The software is written for maximum end user interaction that is both intuitive and engaging. The tutorial is set up like a guided tour that guides the user step by step to achieve real outcomes and without annoying sidebar simulations. They smartly even include a feature to turn the guide off for the more savvy users.
Cons
If I were to complain about the bswift platform I would have to said that the animation is bit staid and stiff but it does not in any way detract from the end user experience.
November 2019
Michael from Paycor
Company Size: 1,001-5,000 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Solid software for setting up benefits feeds
Overall it’s a solid way to built a benefits EDI feed. It’s flexible and intuitive. The team behind it is always helpful with any issues that arise.
Pros
Ease of use, drag and drop interface. Shallow learning curve. The debugger is very useful for tracking down mapping errors
Cons
Some of the file and ftp failure error messages can be a little vague.
July 2019

Aimee from Branches, Inc.
Company Size: 51-200 employees
Industry: Human Resources
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
3.0
Functionality
4.0
July 2019
Helpful benefits platform if you don't have a good one built into your HRIS
Pros
I've used the system at 2 organizations now and it's a clean-looking, easy-to-navigate system. I appreciate that it organizes ACCURATE benefits information including all the plan summaries, costs, and even invoices from providers. You can literally audit it all right there for accuracy.
Cons
At one organization where I consulted, there was a separate log-in for this system, separate payroll, and others. It gets ridiculously time consuming to be moving between systems all day long. In the other organization where I consulted, the log-in was built into the existing HRIS/Payroll system (PayCor), so it saved a step.
October 2017
Michelle from Hub International
Company Size: 10,000+ employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2017
bswift is a solid benefit administration platform - one of the best
I have placed bswift with many clients - especially those in the healthcare industry. The software has streamlined benefit enrollment, ongoing changes, new hires and ACA.
Pros
Configurability - able to accommodate complex benefit and contribution structures. You can also apply wellness credits.
Cons
Ask Emma - I am not a big fan of the avatar. Perhaps at somepoint Emma will transition to a more AI experience.
November 2019
Barbara from Banner Health
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Customer support
1.0
Functionality
1.0
November 2019
Spouse of employee
Pros
I used this software for many years as an employee myself and did not find it easy to maneuver.
Cons
Your software does not recognize my husband's SSN and date of birth to allow him to reset his password. We're trying to do benefit enrollment from home and your customer service hours are terrible. Employees don't have time to do enrollment at work but by the time he's home, your department is closed.
April 2015
Christopher from General Atomics
Industry: Mechanical or Industrial Engineering
Time Used: Free Trial
Ease-of-use
3.0
Functionality
3.5
April 2015
bswift review
bswift review
Pros
I'm given a debit card to directly deduct amount of charges.
Cons
Have to be careful about going over the amount. Would need to specify to POS the exact amount to charge and split the charge if necessary.
December 2017
Tom from Buckley
Company Size: 51-200 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Good benefits/HRIS system but some cumbersome features
One stop shopping when I need to look up employee info
Pros
BSwift has a user friendly interface making data entry and retrieval quite straightforward. The system is very flexible - you can customize many features to fit your needs.
Cons
The reporting feature is very powerful and flexible, however this is also cumbersome. The canned reports are not always what you want and to make custom reports it can be quite confusing. I usually need help from my benefits consultant to create the exact reports I need and then I use those custom reports.
November 2019
Devin from Paycor
Company Size: 1,001-5,000 employees
Industry: Human Resources
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
November 2019
BSwift Software Review
Pros
Customization, ability to perform/solve multiple functions, ease of navigationz
Cons
Slight learning curve, some features have random bugs/errors without any reason, processing/load time is too long for tasks/screen loads to complete.
November 2019
Kimberly from Paycor
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2019
Easy to Use
In and out quickly when choosing and editing benefits
Pros
Ease of use and straightforward design of software
Cons
I have no negative feedback regarding the software
April 2018
Philip from Doyle & Ogden Insurance Advisors
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
April 2018
One of our insurance carriers (UNUM) has partnered with bSwift
Pros
While we have just been introduced to this availability we have not totally integrated in with our book of business with UNUM. Thus, the "bad" (i.e., one star rating).