--- title: "bswift Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of bswift. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if bswift is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/bswift-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Benefits Administration Software](https://www.softwareadvice.com/hr/benefits-administration-comparison/) / [bswift](https://www.softwareadvice.com/hr/bswift-profile/) / bswift Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/bswift-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/bswift-profile/alternatives/) # bswift User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 18 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 4/5 - Value for money: 3.8/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 7 reviews (39%) - 4 stars: 6 reviews (33%) - 3 stars: 3 reviews (17%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (11%) ## bswift customer reviews Showing reviews 1-18 of 18 (page 1). ### BSwift Review - Overall rating: 4/5 - Reviewer: Gunnar P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with bswift has been positive. It provides an organized and effective way to manage employee benefit enrollment and integrates well with systems like Paylocity. Although the website can be slow at times, it remains a reliable tool for benefits administration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate that bswift streamlines employee benefit enrollment and integrates seamlessly with HRIS systems such as Paylocity, which helps improve accuracy and efficiency in benefits administration. #### Cons I dislike that bswift’s website can be slow and occasionally unresponsive, which can delay benefit administration tasks and impact overall efficiency. --- ### Swift Benefits with bswift - Overall rating: 5/5 - Reviewer: Noah M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy bswift as an employee more than anything else. It makes benefits enrollment so much easier that I can't believe it isn't this easier everywhere else. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that bswift integrates very well with our other programs, and it makes benefits administration much easier for both employee and employer. #### Cons I can't say that there is anything that I dislike about bswift. I have not encountered something I can even think of to complain about. --- ### Ughhhh lost time - Overall rating: 3/5 - Reviewer: Denis B. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very frustrating voice recording to listen to. Up to 3.5 mins of say this, enter this, confirm what you entered, now enter this, confirm, now enter this, confirm, then state your name, then when agent responds she again validates your name and info. Ughhhh #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros polite and courteous staff; polite and courteous staff; polite and courteous staff; polite and courteous staff #### Cons I am now on the 3rd case and 8 calls to try and get resolution on my cobra application. A lot of wasted time! In all fairness it seems the company that was providing my covg was very tardy on these matters. However 3 case #s and 8 calls is a lot of wasted time, to finally resolve an issue! --- ### BSWIFT Benefit ADMIN - Overall rating: 5/5 - Reviewer: shameika s. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with BSWIFT has been great overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impactful feature if the benefit admin feature. The employee enrollment and EDI feed between providers. #### Cons The products has been implemented for a couple of years. The only feature I think would be a great addition , is managing Cobra. #### Reasons for choosing bswift n/a #### Reasons for switching to bswift n/a --- ### bswift is a solid benefit administration platform - one of the best - Overall rating: 5/5 - Reviewer: Michelle J. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you. I have placed bswift with many clients - especially those in the healthcare industry. The software has streamlined benefit enrollment, ongoing changes, new hires and ACA. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Configurability - able to accommodate complex benefit and contribution structures. You can also apply wellness credits. #### Cons Ask Emma - I am not a big fan of the avatar. Perhaps at somepoint Emma will transition to a more AI experience. --- ### Helpful benefits platform if you don't have a good one built into your HRIS - Overall rating: 4/5 - Reviewer: Aimee F. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I've used the system at 2 organizations now and it's a clean-looking, easy-to-navigate system. I appreciate that it organizes ACCURATE benefits information including all the plan summaries, costs, and even invoices from providers. You can literally audit it all right there for accuracy. #### Cons At one organization where I consulted, there was a separate log-in for this system, separate payroll, and others. It gets ridiculously time consuming to be moving between systems all day long. In the other organization where I consulted, the log-in was built into the existing HRIS/Payroll system (PayCor), so it saved a step. --- ### Great benefits tool - Overall rating: 4/5 - Reviewer: Ryan M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are really please. Our customers love that we can offer them such a great tool at a low price. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We have switched to this program a few years back. It handles all elections very well. Our customers love the customization and the ability to report. #### Cons We are unable to pull in our time and payroll deductions to this platform. This has stopped us from being able to do things with the EDI feeds. --- ### great customer support - Overall rating: 3/5 - Reviewer: Serena D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros someone always available on the phone to answer questions in under 5 minutes #### Cons the reporting functions is confusing and difficult --- ### BSwift - Overall rating: 5/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Public Safety - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes applying for annual benefits very easy. Step by step instructions that are incredibly easy to follow. #### Cons I do not have any complaints to report. --- ### Used on medium sized groups - Overall rating: 4/5 - Reviewer: Victoria M. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The EDI feeds are great. They really take tasks away from the employer and broker. The reporting functionalities are also nice #### Cons Too large for smaller sized groups. Even for our 75 Employee groups, sometimes the breadth of the software was overwhelming. --- ### Spouse of employee - Overall rating: 1/5 - Reviewer: Barbara V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I used this software for many years as an employee myself and did not find it easy to maneuver. #### Cons Your software does not recognize my husband's SSN and date of birth to allow him to reset his password. We're trying to do benefit enrollment from home and your customer service hours are terrible. Employees don't have time to do enrollment at work but by the time he's home, your department is closed. --- ### Solid software for setting up benefits feeds - Overall rating: 4/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s a solid way to built a benefits EDI feed. It’s flexible and intuitive. The team behind it is always helpful with any issues that arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, drag and drop interface. Shallow learning curve. The debugger is very useful for tracking down mapping errors #### Cons Some of the file and ftp failure error messages can be a little vague. --- ### The Swiftness of bswift - Overall rating: 5/5 - Reviewer: Fernan C. - Industry: Philanthropy - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer support center I would consider to be best in class. They have a level of service response time that is quite rapid in its turn around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To state that the benefits enrollment platform is user friendly would be a gross understatement. The platform is user interactive! The software is written for maximum end user interaction that is both intuitive and engaging. The tutorial is set up like a guided tour that guides the user step by step to achieve real outcomes and without annoying sidebar simulations. They smartly even include a feature to turn the guide off for the more savvy users. #### Cons If I were to complain about the bswift platform I would have to said that the animation is bit staid and stiff but it does not in any way detract from the end user experience. --- ### My review - Overall rating: 3/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. n/a #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros System navigation is simple to use, intuitive #### Cons system slowness, click and drag can be difficult, difficult to build test users. --- ### Good benefits/HRIS system but some cumbersome features - Overall rating: 5/5 - Reviewer: Tom S. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One stop shopping when I need to look up employee info #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BSwift has a user friendly interface making data entry and retrieval quite straightforward. The system is very flexible - you can customize many features to fit your needs. #### Cons The reporting feature is very powerful and flexible, however this is also cumbersome. The canned reports are not always what you want and to make custom reports it can be quite confusing. I usually need help from my benefits consultant to create the exact reports I need and then I use those custom reports. --- ### BSwift Software Review - Overall rating: 4/5 - Reviewer: Devin D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Customization, ability to perform/solve multiple functions, ease of navigationz #### Cons Slight learning curve, some features have random bugs/errors without any reason, processing/load time is too long for tasks/screen loads to complete. --- ### One of our insurance carriers (UNUM) has partnered with bSwift - Overall rating: 1/5 - Reviewer: Philip R. - Verified reviewer: Yes - Product usage: Used other for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros While we have just been introduced to this availability we have not totally integrated in with our book of business with UNUM. Thus, the "bad" (i.e., one star rating). --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Kimberly J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used other for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In and out quickly when choosing and editing benefits #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and straightforward design of software #### Cons I have no negative feedback regarding the software --- bswift Reviews, Pros and Cons - 2026 Software Advice