--- title: "ChartHop Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ChartHop. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ChartHop is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/charthop-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Compensation Management Software](https://www.softwareadvice.com/hr/compensation-management-comparison/) / [ChartHop](https://www.softwareadvice.com/hr/charthop-profile/) / ChartHop Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/charthop-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/charthop-profile/alternatives/) # ChartHop User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 79 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 52 reviews (66%) - 4 stars: 26 reviews (33%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It’s a robust tool for centralizing people data and making strategic workforce decisions. Although there’s room for improvement in terms of usability and responsiveness, the platform has been an invaluable asset for enhancing transparency and collaboration within the organization. - ChartHop is a people analytics platform that offers organizations robust tools for workforce planning, data visualization, and HR management. - It was quick and fast for listing goals and achievements. ### Most mentioned cons - Occasional syncing delays with integrated tools can also be frustrating, especially during high-priority tasks. - You can't do budgeting in it easily - On rare occurrence, search could be a bit funky and I cannot find a specific person unless I drill down manually ## ChartHop customer reviews Showing reviews 1-25 of 79 (page 1). ### Charthop helps AMs - Overall rating: 5/5 - Reviewer: Harter H. - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Allows me to quickly and easily get responses to customers and solve their problems. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Being able to search for internal employees based on their department and responsibilities allows me as an AM to loop the proper internal asset into a conversation with a customer and/or get the answer I need to a rare questions. #### Cons Nothing, it is great. Has always done what I need from it. --- ### Charthop is a great employee-data centralizer - Overall rating: 4/5 - Reviewer: Rosario T. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Charthop is a great vendor and we plan on keep on using it for long. Every time there's a new product update or launch we are eager to test it out and try new things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Charthop has been developing more interesting festures and modules as years pass by. Having been collaborating with them since 2022 has allowed my company to centralize all employee-related data in one place #### Cons It would be great to have more customized integrations with deel/gusto, and the dashboard section could improve a lot - i believe today it's not so UX-centered #### Reasons for switching to ChartHop At that time, leapsome had several UX restrictions, mainly with the org chart features. but many other things are admirable --- ### User-friendly & Customizable - Overall rating: 3/5 - Reviewer: Kate J. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros This product is very user-friendly and customizable. The custom field mapper and custom field capabilities make Charthop a great place to store all types of employee data, and the search & filter features make it easy to find what you're looking for within these data sets. #### Cons Sometimes the ease of configuring data in the system can lead to a lack of clarity about what changes were made when. However, this can be avoided with good SOPs and documentation, and by limiting administrator access to only a few key team members. --- ### Market Leader Excellent Products - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent overall, strong product market leader #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, comprehensive features, and fantastic design. #### Cons Prefer a flat rate of pricing company-wide instead of per user #### Reasons for choosing ChartHop Still TBD but ease of use and design is strong --- ### My goals, my game plan, my achievements! - Overall rating: 5/5 - Reviewer: Joanne M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was quick and fast for listing goals and achievements. Allowing my superiors to see my goals and how I am working towards them to reach above and beyond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of using for the first time. It was not complicated and I was able to travel through the software very easily. That it wasn’t confusing like many other applications. #### Cons Not knowng the process. First time was easy but it’s after I’ve submitted I didn’t know what was next. --- ### Comprehensive People Management Platform with Room for Growth - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ChartHop has been positive. It’s a robust tool for centralizing people data and making strategic workforce decisions. Although there’s room for improvement in terms of usability and responsiveness, the platform has been an invaluable asset for enhancing transparency and collaboration within the organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros ChartHop excels in providing a visually intuitive and centralized platform for managing HR data. The org chart visualization is particularly helpful for understanding team structures, succession planning, and workforce analytics. Its integration capabilities with other HR tools streamline workflows effectively, saving time and reducing errors. #### Cons While powerful, ChartHop can have a steep learning curve for new users. Some features, like customization or reporting, could be more user-friendly. Occasional syncing delays with integrated tools can also be frustrating, especially during high-priority tasks. --- ### Chart hop off the charts - Overall rating: 5/5 - Reviewer: Dakota S. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with charthop has been a positive one #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to find all my people in one data site #### Cons That it is hard to get a hold of customer service --- ### 202501charthop - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered The pricing for core module is per month, per employee, which is a reasonable way. There is minimum contract size. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a clear way to manage and catch up with human resources, especially for the large number of group. It also provides AI-powered dashboards to see the turnover rate by each group. #### Cons The functions could be included in the company portal, usually provided as a package in the company. --- ### Best User-Friendly Interface, great job! - Overall rating: 4/5 - Reviewer: A. K. T. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I think it is good platform for the employees can view their own data and org chart positions, improving transparency and engagement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ChartHop is a people analytics platform that offers organizations robust tools for workforce planning, data visualization, and HR management. Good software #### Cons While ChartHop is a powerful tool, there are some potential drawbacks or areas for improvement based on feedback and typical user experiences. --- ### I love ChartHop - Overall rating: 5/5 - Reviewer: Zachary K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I use ChartHop almost every day to check the organization charts of our company, as it's ever growing and ChartHop always makes it easy to see who reports to who and who is in what department. It's also fun to see people's birthdays and work anniversaries :) #### Cons Sometimes the search function can be hiccup-y, but it often rights itself after a second try. --- ### Pretty Good - Overall rating: 4/5 - Reviewer: Rachael L. - Verified reviewer: Yes - Industry: Research - Company size: 1001-5000 employees - Product usage: Used other for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall pretty good, the pros definitely outweigh the cons and I think the ease of use is pretty good. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros We use this for setting our MBOs and it does make is fairly easy to see what is being done. It breaks it down by month and has you label each goal which is very helpful. #### Cons I think the only issue I have is I wish the interface of editing a goal was a little easier after it has been submitted instead of someone else having to do it. --- ### best software - Overall rating: 5/5 - Reviewer: NITYA P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it on a daily basis and its the best #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros all the info that you need about your org and its employers #### Cons nothing that i don't like about the software. --- ### ChartHop is a super intuitive tool for performance review and management - Overall rating: 5/5 - Reviewer: Bryan S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used other for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Performance review setup is easy and doesn't need to look for any tutorials. #### Cons Too many features, not sure why some of them get organized as the current structure. --- ### HR Use - Overall rating: 4/5 - Reviewer: Shwetabh G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very much enjoy using it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Organization chart is extremely useful as well as employee profiles to outline equity, compensation #### Cons It's pretty 'loud' and there's a lot in the view at all times. --- ### Easy to Use - Overall rating: 4/5 - Reviewer: Melissa H. - Verified reviewer: Yes - Industry: Computer Games - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The ChartHop Org chart feature has been fantastic for our company. With such a rapidly growing and organic company sometimes it is difficult to keep track of who falls where in the structure, now it is never an issue. #### Cons So far, we have not really experienced any cons. Sometimes we thought there was something missing, but usually upon further examination, the feature was actually there we just didn't know it! --- ### Overall ChartHop experience - Overall rating: 5/5 - Reviewer: Daniel K. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like the way it distributed the organization chart and employee profile. It looks detailed but concise, and it also includes the history of the company. The charts are easy to read and searchable. #### Cons I think it will be better if the search button can include all deactivated employees' status. In other words, it will be easier if there is a group chart for different job positions, including options to clear or include the deactivated employees. --- ### My charthop review - Overall rating: 4/5 - Reviewer: sai k. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Org chart is cool and interesting easy to navigate and get company overview. #### Cons Goal settings can be improved and also its not that intuitive. --- ### Very helpful - Overall rating: 5/5 - Reviewer: Emily L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've really enjoyed ChartHop so far! It's a lovely user interface, efficient, and easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ChartHop is easy to navigate and makes it incredibly simple to quickly find the information you need. #### Cons My only issue is the org chart navigation. It could be user error, but the chart zooms in and out quickly which makes it difficult to use. --- ### ChartHop Review - Overall rating: 5/5 - Reviewer: William J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like how easy it is to navigate around Charthop and how the different tiers of the organization appear as you "zoom in" on different department leaders. It has a very modern feel and functionality, very intuitive as a user. Our organization has been growing a lot and so this tool helps me learn new key players on the team and also stay up to date on birthdays and anniversaries of my colleagues. #### Cons I think sometimes the zooming/ scrolling with the mouse function can be hard to control but that is really the only negative I can think of. --- ### Easy and Convenient - Overall rating: 5/5 - Reviewer: Peter Y. - Verified reviewer: Yes - Industry: Chemicals - Company size: 501-1000 employees - Product usage: Used other for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was easy to use #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Everything that I needed to ensure the allocated compensation was fully implemented to my satisfaction #### Cons No negatives. It was really easy and convenient #### Reasons for switching to ChartHop Our corporate headquarters made the switch --- ### Quality review of chart hop! - Overall rating: 5/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy and good #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Finding out who works for who's jurisdiction in the company #### Cons Not having a direct link to the person's email or slack for a quick DM --- ### This is great! - Overall rating: 4/5 - Reviewer: Philip L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and interface are exceptional. #### Cons The time to navigate the software from a new hire prospective. --- ### Easy to use! - Overall rating: 5/5 - Reviewer: Prab M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The org chart is easy to navigate and you can build different sheets based on different parameters #### Cons Nothing in particular, I really do find Charthop easy to use. --- ### ChartHop - Overall rating: 5/5 - Reviewer: Jake D. - Verified reviewer: Yes - Industry: Design - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Charthop's visualizations provide simple and beautiful to stay up to date with my companies organization design and reporting structure #### Cons UX of progressively disclosing reports. The digging part seems overly complex. --- ### Great roadmap to company structure - Overall rating: 5/5 - Reviewer: Margareth d. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great way to see the company hierarchy tree while seeing where some coworkers are in tiers #### Cons some spots are too linear and if you click one option you may have to go through your beginning key strokes to get back to where you left off. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/charthop-profile/reviews/?page=2) --- ChartHop Reviews, Pros and Cons - 2026 Software Advice