--- title: "Ciphr Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Ciphr. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Ciphr is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/ciphr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Ciphr](https://www.softwareadvice.com/hr/ciphr-profile/) / Ciphr Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/ciphr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/ciphr-profile/alternatives/) # Ciphr User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 55 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 25 reviews (45%) - 4 stars: 24 reviews (44%) - 3 stars: 4 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (4%) ### Most mentioned pros - Our implementation timeline faced some delays due to changes in consultants and periods of sickness, but the level of support we received remained strong throughout. - The Articles in the knowledge base are also really useful and 90% of the time I have been able to find the answer to my query without having to raise a ticket. - It also provides our dealer management team with the necessary reporting capabilities and tools to manage team training effectively. ### Most mentioned cons - Some pre-built reports (e.g. Gender Pay Gap) have produced inaccurate data, and resolving these issues requires external consultancy, which is costly and time-consuming. - Payroll integration is not seamless, relying on Paylink rather than full automation, with gaps in areas such as maternity processes. - The reporting function - I found this difficult to use when trying to extract information at a specific point in time, and the filtering options weren’t always as flexible as needed. ## Ciphr customer reviews Showing reviews 1-25 of 55 (page 1). ### 'First Class HR with CIPHR' - Overall rating: 5/5 - Reviewer: Amanda K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This has been a game changer for us ! It is like having a super organised HR Assistant that never takes any breaks :) Everything is clear, easy and our employees are loving it too and have said how fabulous it is ! It has certainly made HR at ATPI fresh again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like how user friendly CIPHR is. It has made our processes so much quicker and easier. Everything feels streamlined and accessible, which makes a huge difference day to day. #### Cons There is not much to dislike about CIPHR. It was very overwhelming at first but once you have the fabulous support from the PM and the consultants, it is smooth sailing. #### Reasons for switching to Ciphr I decided to make the switch from HR Select to CIPHR because HR Select wasn't doing what we needed anymore. It felt clunky, outdated and a bit stuck in the past. I wanted something more modern, intuitive and fit for how we work today and CIPHR delivers exactly that. It is streamlined, simple navigation and easy to access the information we need. It is fresh, brilliant and just works so well for my team and our people. --- ### Good with room for improvements - Overall rating: 4/5 - Reviewer: Freya M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Mixed - but most definately improving and there are stand out members of staff who go above and beyond to work through solutions with us as clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It is all in one place. The navigation for the most part is intiutive and the ability to move in and around the system is useful. The roadmap over the last 2 years has definately improved user ease of use though some things do not seem to have been thought through and end of breaking internal processes e.g. SSO for which there is often no quick solution. #### Cons Length of time to achieve fixes when there are problems or having to go beyodn the helpdesk as their answers seem quite profunctory and they don't tend to dig a bit deeper into the issue. I often find that I re raise questions with members of the dev team or customer experience team and they are able to identify a solution really quickly but this knowledge appears to be lacking in the customer care team (sometimes!). We have not had the smoothest ride with CIPHR however in the last year collectively I feel we have found the right trajectory for a balance partnership. It would be really really helpful to have the ability to view from a different user profile and/or have a test environment that system admins could use. #### Reasons for choosing Ciphr At the time of initial choosing it seemed the best to manage dual/multiple roles - though this was perhaps a little bit missold. The system has improved over time. During the contract renewal we did look again at alternative providers but felt given the high costs of all products it was better the devil you know. #### Vendor response Hi Freya. Thanks for sharing such detailed feedback, and for recognising the team members who go above and beyond for you. It's great that improvements over the last 2 years have made a difference to your daily use of Ciphr. We take on board your comments about SSO and the impact this can have on internal processes when things do not go smoothly. We also hear your feedback about the customer care experience. It's not the standard we want for our customers, and we don’t want you having to re-raise issues to get to the right answer. We will feed this back directly to the customer care team so they can look at how they dig deeper into root causes earlier in the process. Your suggestion of the ability to view the system from a different user profile is a great one. We’ll pass this on to our product team. We're really glad that, overall, things feel like they are on the right trajectory, and we want to keep building on that. Please reach out to your CXM if you'd like to discuss further. Replied July 2026 --- ### Positive HR Experience, with Payroll Requiring Improvement - Overall rating: 3/5 - Reviewer: ulrike n. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall experience is positive for the HR part ( with some exception) but difficult and too manual in relation to payroll #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The HR module is simple to use. The processes for new starters and leavers are easy and intuitive, and creating and updating salaries, particularly for bulk changes, can be completed quickly and efficiently. Navigation throughout the system is straightforward, and the self-service function is user-friendly for staff. While customer service was previously an area of significant concern, it has improved substantially and is now effective which has improved our experience. I can see an overall improvement with HR module and this is welcomed. #### Cons Reporting is generally effective but can be overly complex, and customer support still struggles to assist, particularly with absence reporting. Some pre-built reports (e.g. Gender Pay Gap) have produced inaccurate data, and resolving these issues requires external consultancy, which is costly and time-consuming. Payroll integration is not seamless, relying on Paylink rather than full automation, with gaps in areas such as maternity processes. Overall, payroll remains a key concern. The system handles multiple roles and variable hours poorly. There is no simple way to process variable hours payments, and the timesheet module is not fit for purpose. Holiday calculations are also unreliable when employees change roles or entitlements, requiring significant manual intervention. #### Reasons for choosing Ciphr seemed cost effective with similar functionality however, some of those functionality were later not developed #### Vendor response Thank you for your detailed feedback. We’re pleased to hear the HR module is working well for you, particularly around usability and core processes, and that you’ve seen improvements in our support. We recognise the challenges you’ve highlighted with payroll. Integration via Paylink, handling of variable hours, multiple roles, and holiday calculations are known areas for development. We are actively investing in improving our solutions to reduce manual effort and deliver a more seamless experience. We’d welcome the opportunity to review your specific setup and support you further through your customer experience manager. Please get in touch with us to arrange time for us to speak. Many thanks Team Ciphr Replied May 2026 --- ### Game-changing system! - Overall rating: 5/5 - Reviewer: Natalie M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I cannot fault the experience with CIPHR and the team. Every person that we have interacted with has been helpful, and if they can't help you then they know someone who can. Any issues are dealt with swiftly and we also like that CIPHR do not have a huge turnover in their own employees which as an end user means that we get consistency in who we are interacting with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CIPHR provides us with a solid portal to store all of our employee data in one location (including payroll data). From implementation through to present day the team are on hand to resolve any issues quickly and ensure we have a system that adds value to our business. For the HR teams it has been a gamechanger in having access to data when needed, and the ease of creating and running reports has helped us immensely. #### Cons Implementing the project alongside a challenging day job! I would advise anyone looking at implementation ensures that time is dedicated for this part of the process. If there was one improvement, and this is partly on us is the manual upload of documents which is quite timely but then we benefit from having these in the system. #### Reasons for choosing Ciphr Felt that this was the system that most met our needs, and one that we could mould to our personal requirements. --- ### Customer Review - Peaks and Plains - Overall rating: 5/5 - Reviewer: Sharon P. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have found Ciphr to be highly customer-focused and responsive. Over the past 12 months, we have required some additional support with our HR system due to the maternity leave of a colleague who is one of our key super users. Our Customer Experience Manager has been excellent in supporting us, helping to resolve system queries and taking the time to explain solutions thoroughly. This has not only enabled us to resolve issues quickly but has also helped to build our knowledge and confidence in using the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Speed and quality of support from Ciphr customer care and helpdesk for the HR and LMS system and also from the payroll provider. #### Cons That the webexpenses system is a separate system to the HR system. It would be helpful if these systems were integrated to reduce manual inputting. However the benefits we receive from having the Ciphr system outweigh this issue. #### Reasons for choosing Ciphr It provided the most of what we needed and works very well for the size and scale of the business #### Reasons for switching to Ciphr Old fashioned, difficult to use. We were sending lots of reports to the payroll provider who were sending reports back, lots of checking and manual spreadsheets. --- ### Ciphr review - with special thanks to [sensitive content hidden] - Overall rating: 4/5 - Reviewer: Phoebe S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Ciphr has been positive overall. Our implementation timeline faced some delays due to changes in consultants and periods of sickness, but the level of support we received remained strong throughout. In particular, our project manager [sensitive content hidden] made a significant impact. Joining partway through the project, she integrated seamlessly and quickly became a reliable point of contact. She was consistently responsive, set realistic expectations around timelines, and approached challenges with a clear mindset. Her support played a key role in helping keep the project on track and moving forward effectively despite the initial setbacks - thank you so much [sensitive content hidden] for your patience and hard work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The core HR system is very intuitive and accessible, making it easy to navigate even for users without a strong technical background. The platform supports efficient employee management, with well organised data that helped streamline everyday HR tasks. Overall, it made managing employee information and processes straightforward and user-friendly. #### Cons The reporting function - I found this difficult to use when trying to extract information at a specific point in time, and the filtering options weren’t always as flexible as needed. #### Reasons for choosing Ciphr Due to our Procurement process limitations #### Reasons for switching to Ciphr Needed something more modernised to move away from manual processes #### Vendor response Hi Phoebe, thanks for taking the time to review your experience of Ciphr HR and your implementation journey. It’s fantastic to hear that the platform is helping to streamline everyday HR tasks and is generally easy to use. Thanks also for the great feedback about your project manager, and how much they contributed to the success of your project. If you have any other feedback for us, don’t hesitate to contact one of our team directly, or email info@ciphr.com Replied April 2026 --- ### Customer Review - 2 years after implementation - Overall rating: 4/5 - Reviewer: Jo P. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a very positive experience working with Ciphr and feel well supported in getting the most out of the system. The team has been consistently helpful in ensuring we can fully utilise the platform and make the best use of its features. Whenever we have had queries, they have been dealt with quickly and efficiently, with our questions being directed to the right members of the team without delay. This has made a real difference in helping us resolve issues smoothly and keep things moving. We have also had excellent support from [sensitive content hidden] throughout our time working with Ciphr. They have been incredibly helpful, knowledgeable, and flexible in supporting our needs. They take the time to really understand our business and have built strong working relationships with us, which has been invaluable in helping us get the most out of the system. Their guidance and responsiveness have played a key role in enabling us to use the product to its full potential, and their support is always delivered quickly and effectively. Overall, we really value the support provided and the responsiveness of the team, and we would be happy to recommend Ciphr to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Ciphr is the ease of use of the system and the value it brings in improving the efficiency of our HR processes. The platform continues to develop in a way that feels aligned with real business needs, particularly with the launch of Ciphr Analytics and the clear roadmap towards making the system even more business-focused and insight-driven. The support we receive is also excellent. The team are responsive, knowledgeable, and always ensure our queries are handled quickly and directed to the right people. This combination of a strong system and great support makes the overall experience very positive. #### Cons There are occasional areas where the system could feel more intuitive, particularly when navigating less frequently used features or those parts which are complex. At times, some processes require support or guidance to fully understand. However, the support team are always very helpful in resolving these queries quickly, which helps minimise any impact. #### Reasons for choosing Ciphr We chose Ciphr over alternative products, due to its greater flexibility, more modern and user-friendly design, and overall system aesthetics. Ciphr offered a more intuitive and scalable solution that better aligned with our business needs and future plans. While the initial implementation period was challenging, the Ciphr team have since gone above and beyond to re-engage with us and support us through that phase. Their commitment, responsiveness, and willingness to work closely with us have made a significant difference in turning the experience around. We now feel well supported and are getting far more value from the system as a result. #### Reasons for switching to Ciphr Our previous system was approaching end of life, and we had not undertaken a system upgrade or change of provider for a considerable period. As the business had grown and developed into multiple entities, we were also operating across a number of different HR systems, which created duplication and inefficiencies. We were looking for a more modern, flexible, and future-ready solution that could better support the evolving needs of the organisation. A key requirement was also the ability to integrate directly with an in-house payroll solution, enabling a more streamlined and connected approach across HR and payroll. Overall, the main challenge was moving away from a fragmented legacy setup towards a single, scalable system that could support both our current requirements and future growth. #### Vendor response Hi Jo, thank you so much for taking the time to leave such a thoughtful and detailed review — it genuinely means a lot to the whole team. We're delighted to hear that Ciphr is making a real difference to your HR processes and that you’re seeing the value of Ciphr Analytics. It’s also good to know that our product roadmap aligns with what matters most to you. It's especially meaningful to hear how far the relationship has come since your initial implementation. Supporting you through that journey and seeing the experience turn around is exactly what we strive for. Thank you again for recommending Ciphr — we look forward to continuing to grow with you. Don’t hesitate to get in touch if you need our support or if you have any further feedback for us. Team Ciphr Replied April 2026 --- ### CIPHR Review | Sterling - Overall rating: 4/5 - Reviewer: Jennifer A. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I would say it was mixed, a few hurdles however overall we're a lot more settled with the system now, if we'd looked back we may have changed the order for some areas as the system began being implemented eg Reporting possibly nearer the end rather than earlier on however most people were very supportive and more than happy to help when needed. There would be a few details I'd probably spend a bit more time on at the time if I'd known but our teams seem engaged and it's helping us build on more streamlined processes across the business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I felt that the support and response from Mel the project manager was done really well and would always action queries as quickly as possible. The guidance and support for the LMS was great; Beth was fantastic and really encouraging when getting to know the system and how it works, especially helping get areas set up for future work. #### Cons I found sometimes the general responses to questions could take a longer time and some details asked I didn't feel would be so complex for the system but seemed to be a little more challenging at the time. I do find some of the CIPHR system quite clunky and feels things could be a little smoother and done in less steps or actions as a back end user. There was times things were communicated and then when queried it would be a different response and sometimes it would differ to the original comment/ discussion. #### Reasons for choosing Ciphr Unsure of others that were considered at the time as everything was signed and prior to me joining #### Vendor response Hi Jennifer, thanks for taking the time to review your experiences using Ciphr's HR software and LMS. We really appreciate it! It's great to here that our project team supported you well during implementation. Remember, our experts are on hand any time to help you get the most out of your software - system optimisation sessions, for example, are a great way to uncover hidden opportunities for using the software fully and streamlining your processes even further. If you'd like to book that in, or have any other feedback for us, please get in touch! Team Ciphr Replied February 2026 --- ### Positive experience! - Overall rating: 4/5 - Reviewer: Nicole C. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall a positive experience! [sensitive content hidden] who supported me in implementing iRecruit was great - he was very communicative and ready to offer support whenever he could. He spoke in a language we could understanding (ie non-technical) to ensure we fully understood each step of the process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User-friendly and easy to navigate, making it simple for employees to access their personal data. The system is highly accessible, and the customer service is supportive. Ciphr continually improves the platform and provides excellent short learning tutorials to help us make the most of its functionality. #### Cons The implementation process at times felt longer than necessary, and there were periods where progress could perhaps have been streamlined. On occasion, response times from customer support have been slower than expected, which has temporarily delayed our ability to fully utilise all system functionality. #### Reasons for switching to Ciphr Unsure - I was not part of the decision process as joined the company following the initial discussions. #### Vendor response Hi Nicole, thanks for taking the time to leave a review of Ciphr. We really appreciate it! We're thrilled that your employees find the system easy to use, and that you're seeing the benefits of our regular schedule of releases. It's disappointing that our customer care team has, on occasion, responded more slowly to queries than you'd like. Rest assured we are constantly looking at ways to improve our service levels. If you have any further feedback or suggestions, don't hesitate to contact us! Team Ciphr Replied February 2026 --- ### A much improved experience - Overall rating: 4/5 - Reviewer: Bob P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Initially there have been issues with customer support, however the change to the pods has improved things. However there is still the issue of 'dead air' on tickets that have been open a while. As was pointed out at the event, there will be things going on behind the scenes, but all we hear is silence. When we have big events such as the API shutting down then this is frustrating. Even if there is no news, an update to know we haven't slipped under the radar would be good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The LMS is a straightforward system to set up and use with a lot of features behind the scenes which can combine to make it a very powerful piece of software to use. The rules and learning plans allow to customisation of training plans by role or individual. However it can be a simple database of learning if required. The big plus for me is the API which links the databases from CIPHR HR direct to the LMS. Single sign on, no password resets, and automatic change of training plans when people change roles saves a massive amount of time. #### Cons There are some small features that could be changed which would enhance the user experience. The badges are of little use as they are not transferable, ie: Open Badges, as is the case with other LMS's (Moodle, Tottara, etc). The league tables are of little use in modern day workplace. Customisation of colours beyond one base colour would make for a more enhance experiance as would being able to import your own icons for labels etc. Adding delegates to couses after the event and sorting of the delegate list would be useful as well. A "rule building" wizard would enhance the rules further. These are not show stoppers but would enhance the experience a lot further than we currently have. #### Reasons for choosing Ciphr Our Exec team insisted that there was clear integration #### Vendor response Hi Bob, thanks for taking the time to leave a review - we really appreciate it! It's great to hear that the API between our HR and LMS is saving you time, and that you've seen a noticeable improvement in our service levels. We've also shared your product feedback with our product team for their future consideration. Don't hesitate to get in touch if there's anything you wish to share with us. Replied January 2026 --- ### Customer Support really good! - Overall rating: 4/5 - Reviewer: Melanie F. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have mainly used Ciphr support for iRecruit issues, and a few My Trust issues. The experience has always been positive and the people in the support team are reactive and very helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros When it comes to iRecruit, Hassan is a godsend, and is always able to understand our requests and action those that he can help with very quickly. He has also advised us when some of our suggestions have been put to the development team, which is helpful. He includes screenshots and clear information, to help us understand and guides us when there are things we can resolve for ourselves. #### Cons Having to put in a service ticket rather than being able to pick the phone up quickly (especially when something is super urgent and potentially a very quick resolution) - it's not made easy to get through to a person quickly. #### Vendor response Hi Melanie, thanks so much for taking the time to leave a review! It's fantastic to hear that our customer care team - and Hassan in particular - are able to swiftly resolve any issues your might experience with our ATS, iRecruit. We appreciate that many of our clients prefer to speak to our team directly rather than submitting a ticket through our support portal. Logging tickets online does help us to monitor the nature and volume of issues, so we can resolve them more efficiently. If you have any further queries or feedback for us, don't hestiate to get in touch. Replied October 2025 --- ### Highly recommend. - Overall rating: 5/5 - Reviewer: George A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall a great experience so far from discovery through to procurement and implementation. We can't wait to go live #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are currently in the process of implementing Ciphr HR and Payroll into our organisation. The procurement process was very smooth and one of the biggest highlights was the approach of the Sales Consultant who gave us confidence in the system through their honest feedback. So far, the implementation has gone smoothly and there have been no surprises. The system appears intuitive and good value for money and we are confident that it will transform the way we work. #### Cons The new Ciphr Payroll module is still being developed so there are a few limitations. However, rapid work appears to be being done which will mean most of the limitations will be resolved before we go live. #### Vendor response Thank you for taking the time to review your experiences so far with Ciphr – we really appreciate it! It’s fantastic to hear that you had a positive experience with your sales consultant, and that your implementation process is going well so far. We’re really excited to get your system live and partner with you to get the most value out of your investment in Ciphr HR and payroll. If you have any further feedback, don’t hesitate to get in touch with our team directly, or email info@ciphr.com. Replied April 2026 --- ### Refuge's review of CIPHR - Overall rating: 4/5 - Reviewer: Epru H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I've had a positive experience with CIPHR and its great to see they regularly engage with their clients to ask about their needs and change their priorities for improvements based on feedback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I have always received great customer service and left my needs and concerns were being listened to. Implementation of the payroll system was very well supported and was launched on time. System setting are fairly easy to navigate and use once trained. Good value for money. #### Cons Absence not linked to payroll means there is a lot of manual work and its open to errors. i-Recruit needs to be be improved with only one portal to login to rather than a separate assessor portal. Better dashboards and easy access stats should be standard i.e. managers can easily see days lost to sickness for their team members, Bradford factor etc. #### Reasons for choosing Ciphr We switched from ADP to CIPHR payroll in 2022 - better value of money and better customer service. --- ### Would recommend - Overall rating: 4/5 - Reviewer: Andrea R. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 501-1000 employees - Product usage: Used unspecified for less than 12 months - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered Implementation was methodical, comprehensive and well supported. Spend time ensuring your data for migration is accurate and comprehensive as this will save time later. Good data in = good data out! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 #### Pros The product is easy to use, with plenty of available training. Ongoing support is good and readily available via either phone, email, or support portal. #### Cons Whilst it can deal with multiple roles for an employee, it didn't quite meet up to our expectations. We would have benefited from clearer information from the outset regarding its capabilities/functioning in this respect. #### Vendor response Thanks for your review Andrea, we really appreciate your feedback. If there's anything we can do to assist with the multiple role query please do let us know. The CIPHR team Replied January 2016 --- ### Simple system for the user to navigate and use - Overall rating: 5/5 - Reviewer: David T. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It's a system which is easy to use and it offers info from holidays through to personal HR info. #### Cons Once a holiday request is submitted by the user, it cannot be amended - even while still waiting for approval. --- ### Fantastic Support and Easy to use System!! - Overall rating: 5/5 - Reviewer: Claire C. - Industry: Computer Software - Product usage: Used unspecified for less than 2 years - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros System - easy to use and if you are a busy HR team like most and need something that is out of the box but customisable when you need it to be then this is the system to use. Vendor - Fantastic support from the Tech Support team but also from our Account Manager, no problem is too big or small and always resolve the issue within 24 hrs #### Cons Reporting can be complicated if you aren't an Excel whizz however training is provided to help make it less painful. --- ### Great Product and Excellent Customer Support - Overall rating: 4.5/5 - Reviewer: Donna W. - Verified reviewer: Yes - Industry: Medical Practice - Product usage: Used unspecified for less than 12 months - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, great for streamlining processes and brilliant report writing system/statistical analysis. #### Cons Currently unable to recognise complex shift patterns. This is not a problem but does impact absence statistics. --- ### Worked with the system for 15+ - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered I have worked with the CIPHR system for 15+ years and I'm fully aware of the benefits it brings to businesses. Being delivered via SaaS makes the system accessible to admins and employees 24 hours a day. #### Pros Available any time Great support Fast implementation --- ### Intuitive & great support - Overall rating: 4/5 - Reviewer: Eden B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I think we have a great account manager and I feel supported in my role. I had no handover of the system but I have worked on a similar system previously which definitely helped me understand the system. However, [sensitive content hidden] has been amazing in helping with my confidence on the system. The cons seem to be longer than the pros but these are just things that we as a team see day in and day out when using ciphr and would be great to have solutions for these. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ciphr is user intuitive for those with system knowledge. The Articles in the knowledge base are also really useful and 90% of the time I have been able to find the answer to my query without having to raise a ticket. I have also found our account manager, [sensitive content hidden], to be super helpful and always happy to help me when needed. As well as [sensitive content hidden] being helpful with any technical queries I have. #### Cons My cons for Ciphr are only small bugbears, but when you make a change in the system for an employee, you have to go into their current job and end the job, it would be useful if this ended automatically when you insert the new job record. When you have ended the job and create a new entry, it doesn't detect the end date of the previous job, so you have to populate this. In the policies, we can't search keywords in a document, this would be useful to have access to. When we upload personal documents, we always add a description in the notes but this doesn't pull through onto the main screen so if the file name isn't something that relates to the document eg File1234, we are having to resave files to see what they are on the main screen. Personal Development area isn't user friendly, we get a lot of queries on how to insert objectives, probation reviews etc. For tickets, its frustrating that these auto resolve if I don't respond within so many days but some of my tickets can take a month to be responded to without an update. #### Vendor response Hi Eden, thanks for your review. It’s fantastic to hear that you have a great relationship with your customer experience manager & feel supported by us. Your customer experience manager has been in touch with you to discuss some of the 'cons' you raised, many of which are actually possible in the system, and we are thrilled you were able to go over these together. For example: * Job changes - we've shown you how to add a new job record & that this triggered the auto-closing of the old record * Searching keywords in documents - we confirmed this is possible within PDFs, and you were able to do this * We've offered a workaround for the challenge with personal document uploads and visibility * We reviewed the personal development area with you, & you clarified that the functionality is clear, & that challenges are internal, but we will support you in next review cycle to support If you have any other feedback please get in touch. Replied April 2026 --- ### Inspired feedback for CIPHR - Overall rating: 5/5 - Reviewer: Jan A. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. our experience with CIPHR has been positive. Tickte items are managed in a timely fashion and the support team is extremely helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Direct contact with a knowledgeable, supportive CSM team. [sensitive content hidden] have initiated regular check ins to check on service and provide updates. #### Cons The switch to v10 took a little getting used to. Onboarding needed a lot of updating and business priorities meant this was out of action for some time. #### Vendor response Hi Jan, thank you for reviewing your experience with Ciphr - we really appreciate it. It's fantastic to hear that you have had a positive experience using our software and interacting with our helpful customer care team. If you have any further feedback for us, don't hesitate to get in touch. Thanks again! Team Ciphr Replied June 2026 --- ### iRecruit okay, customer care good - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Some members of the Customer Care team are excellent - Stu Armstrong in particular has helped us out massively. #### Cons Some of the iRecruit features cause a fair amount of errors on our side. I would like to be able to upgrade the iRecruit features more to allow for more advanced job adverts. #### Vendor response Hi, thanks for reviewing your experience of Ciphr iRecruit, our ATS, and our customer care team. It's fantastic to hear that our customer care team has been supportive and helped resolve issues you've had with the system. Our product team is always keen to hear feedback and suggestions for our products, including iRecruit. You can reach us by submitting a request through the Customer Care Portal, or email us directly at info@ciphr.com. Replied May 2026 --- ### Great experience with new version of CIPHR & Clients support - Overall rating: 5/5 - Reviewer: Aliya K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been excellent. The new CIPHR version is very logical and easy to navigate. The support from the client support team has been outstanding, with special thanks to [sensitive content hidden] for his great assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The new CIPHR version is very logical. Your customer support from [sensitive content hidden] is absolutely fantastic! #### Cons CIPHR has a steep learning curve, and reporting could be time-consuming. We have had some issues with CIPHR payroll / payroll bureau since Sam has left. #### Vendor response Hi Aliya, thanks for leaving a review! It's great to here that Ciphr is easy to use, and our customer care team has been really supportive. On the flip side, it's disappointing that you've had issues with our payroll/bureau service. Do reach our to our customer care team to get that sorted out. Similarly, if you need support with the reporting tool, or would like to see our new, more intuitive, analytics tool in action, drop us a line! Thanks Team Ciphr Replied February 2026 --- ### Core HRIS - consistent and reliable - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros System reliability is strong, allowing consistent functionality for users and integrations from our ATS and into payroll. Report writer is extremely useful, with adaptable and powerful configuration options without needing coding knowledge The ability for HR system admins to configure new areas of the system enables increased functionality without additional cost investment. We have therefore been able to create areas to help us achieve our DEEI and ER priorities without additional cost. #### Cons Not many cons. It is a good system. The service desk response times can be delayed during busier periods. #### Vendor response Hi, thank you for reviewing your experiences with Ciphr - we really appreciate it! It's great to hear that the site is reliable and you're benefiting not only from the integrations with your ATS and payroll software, but also with our report writer tool. And that you've been able to configure the HR software to do more, but without extra costs. That's a win all round! Sorry to hear that our customer care team can take a while to respond to queries. We work hard to respond to all requests as soon as we can, and are regularly introducing new ways of working so we can deliver a better level of service. Thanks again for leaving a review. Please get in touch with us if you have any further feedback or need our help. Team Ciphr Replied February 2026 --- ### Efficient HR & Payroll Management with Excellent Customer Support - Overall rating: 5/5 - Reviewer: Sue K. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Ciphr is that it is a reliable, supportive HR and payroll system that keeps improving and makes day‑to‑day processes smoother. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Ciphr is how proactive and helpful their customer support team is. Every interaction I’ve had with them has been genuinely positive. The system itself is easy to navigate, with plenty of resources to help you along the way (not that you need them). It’s also really flexible—there’s lots you can configure, and it handles a wide range of scenarios like absence management without any fuss. Ciphr are clearly focused on further modernising and improving the platform. The planned updates really show their commitment to making things even more user‑friendly and keeping them ahead of the game. #### Cons Honestly, I’m struggling to find any negatives – I’ve always been able to find a solution with help from the Customer Services and Payroll teams. One thing I’ve learned is that just because you think the system can’t do something, doesn’t mean it actually can’t. Just reach out to Ciphr, and they’ll come back with a solution every time. #### Reasons for switching to Ciphr The need for a better self service system . #### Vendor response Hi Sue, thanks for taking the time to review Ciphr's integrated HR and payroll system. We really appreciate it! It's great to hear that our customer care team is proactive and helpful, and that you are seeing the benefits of our schedule of regular product releases. If you have any further feedback, don't hesitate to get in touch! Team Ciphr Replied February 2026 --- ### Ciphr Review - Sterling Furniture Group Limited - Overall rating: 4/5 - Reviewer: Maya D. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The overall set up of the HR system was very well explained and we felt fully supported throughout the entire process, especially given we went from having no HR system at all. [sensitive content hidden], our HR implementation consultant, was extremely helpful and always went out of his way to support us and answer any queries, making sure that the system was tailored to our needs. Our project Manager, [sensitive content hidden], was also really great and helped keep the process running smoothly, despite the amount of changes we had to make due to re-starting our payroll implementation. We also really like the new interface, it's really easy to use and have had good feedback from staff. #### Cons I think it sometimes take a while to get a response to tickets, however we have found that this has improved massively as of recently. #### Reasons for choosing Ciphr Ciphr was a cheaper alternative to Sage. #### Vendor response Hi Maya, thanks for taking the time to review Ciphr's HR software. We appreciate it! We're pleased that you felt "fully supported" throughout the implementation process, especially as it was your organisation's first HR system. And it's great to here that recent improvements to the user interface have been well received, and that you've seen a noticeable improvement in responses to tickets. If you have any further feedback for us, don't hesitate to get in touch! Team Ciphr Replied February 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/ciphr-profile/reviews/?page=2) --- Ciphr Reviews, Pros and Cons - 2026 Software Advice