CIPHR software


18 reviews(4.0/5)
18 reviews(4.0/5)

CIPHR is a cloud-based human resource management solution that helps businesses across various industry verticals manage daily HR processes. It combines multiple HR functions like storing employee data, payroll, recruitment and attendance records.

Using CIPHR’s applicant tracking system, managers can track vacancies and any applicants from application receipt to offer of employment. CIPHR also handles onboarding in order to get new hires up to speed and to track necessary documentation.

CIPHR helps maintain private records of individual employees, where organizations can keep track of personal information, job and pay slips, training, absences and more. CIPHR includes a Restful API which allows data to be exchanged, within the confines of security, with other business apps and programs.

Analysis of absences can be handled through the solution to identify any trends or patterns with one employee, a department or the entire organization. CIPHR also features employee self-service, expense management and reporting functionality.

Support is available via phone and email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

18 Reviews of CIPHR

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  • Nick from Warrington College

    Specialty: Education

    Number of employees: 201-500 employees

    May 2018

    Nice end user interface, but VERY slow HR management interface

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Nice. But expensive and slow.

    Pros

    End users lover it. Browser based, cloud based. Access on or off site. Access on mobile devices. Very easy to use.

    Cons

    Slow. HR have to access via a remote desktop connection to a CIPHR data centre machine which runs very slowly. You have to wait for screens to refresh. Think modem days! :)

    This review was submitted organically. No incentive was offered
    Review Source
  • Nettie from Previously Aetna Global Benefits

    Specialty: Insurance

    Number of employees: 501-1,000 employees

    November 2016

    Grows with your business needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I worked using this system for 7 years, it adapted through varies business changes, improvements and specific tailored needs. Customer service was always a call away and very helpful. I also worked on specific projects to adapt our requirements with the project team at CIP and various Consultants.

    Pros

    Customer service
    Ease of use
    Implementation support
    Training options for the system
    Ability to host Ciphr if necessary.

    Cons

    Costs, business are always looking for savings.

  • Muhammad from Origin Housing Ltd

    Specialty: Non-Profit

    February 2016

    Easy to use cloud system

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The system is intuitive and easy to use. We were able to have secure single sign on using certificates. Both IT and support staff are friendly to deal with.

    Cons

    IT and support seem to be different functions and server migration didn't come under support.

  • January 2016

    Great product and outstanding support

    Ease-of-use
    Quality
    Support
    Value for Money

    I was employed by a client to review and better use out of their CipHR system (amongst many other things). Working with the CipHR team, we moved from using only the most basic aspects to almost full functionality within 10 months. There was a significant impact on the business with reduced HR costs, greater HR face time, reduced manager system usage time and reduced error rates. I could not have done it without the tireless team at CipHR supporting me all the way.

    Pros

    Great, intuitive product with outstanding support.

    Cons

    Although all feedback I gave CipHR was acted upon, there was at times a little too much reliance on personal relationships between the support team and client (my team).

    Review Source: GetApp

    Response: CIPHR, CIPHR, Ltd.

    January 2016

    Thank you for your review regarding CIPHR, we really appreciate your time and look forward to working with you again in the future! The CIPHR team

  • Donna from Oakhaven Hospice

    Specialty: Healthcare / Medical

    January 2016

    Great Product and Excellent Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use, great for streamlining processes and brilliant report writing system/statistical analysis.

    Cons

    Currently unable to recognise complex shift patterns. This is not a problem but does impact absence statistics.

  • Mike from Walsall Housing Group

    Specialty: Non-Profit

    December 2015

    CiPHR - 'Does what it says on the tin'

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It provides a great system for our needs. It does not have every bell and whistle that some systems suggest / sell off but it does everything it says it will time and time again.

    Cons

    Can take a little time to understand how the system drives data, if you are not a database person, but once you master this the rest is all easy from there. Has streamlined our processes and led to us achieving self service in no time at all.

  • Lisa from Air Business Ltd

    Specialty: Distribution

    December 2015

    Changed the view of HR to a strategic partner

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The ease of report generation and the vast array of reports that can be tailored to the business needs.
    It gives a great visibility of terms and conditions across all business units and varying sites. The support from our Account Manager is fantastic and she is extremely knowledgeable about the product.
    The mobile function is great for employees and managers who work remotely.

    Cons

    The internal forms can sometimes be restrictive in flexibility and in terms of who can add narrative but this can be worked around. All issues can be solved but there is nearly always a cost hence 'work around' are sort.

  • December 2015

    Simply, Easy to Use System

    Ease-of-use
    Quality
    Support
    Value for Money

    As rapidly growing company we recognised that using Excel documents and paper was not sustainable. We went out a number of companies but shortlisted CIPHR due to the cultural fit that we felt as team was best suited to us. We wanted to be able to give our staff and managers the freedom to be able to manage their work life as they needed to without having to run everything by HR - the self service function has enabled this and within the first day of our launch we had over 90 employees log in and make changes to their records. All in all a brilliant system and is valued by those that use it!

    Pros

    Tech support are fantastic - all issues are resolved within 24 hours and the teams knowledge is incredible.

    The on-boarding functionality that we have recently launched for all new joiners have proved to be incredibly valuable and really helping to start their journey with us once they have have been recruited.

    System is super easy to use and if you are looking to have a system that when pulled out of the box can do everything you need it to but can be customised as and when you need then look no further.

    Cons

    Reporting can be complicated if you aren't an Excel whizz but the training that is offered can help minimise this.

    Review Source: GetApp

    Response: CIPHR, CIPHR, Ltd.

    January 2016

    Thanks for your review Claire, it's great to hear your thoughts and that CIPHR's having such a positive impact within Zoopla! The CIPHR team

  • Claire from ZPG Ltd

    Specialty: Software / Technology

    December 2015

    Fantastic Support and Easy to use System!!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    System - easy to use and if you are a busy HR team like most and need something that is out of the box but customisable when you need it to be then this is the system to use.

    Vendor - Fantastic support from the Tech Support team but also from our Account Manager, no problem is too big or small and always resolve the issue within 24 hrs

    Cons

    Reporting can be complicated if you aren't an Excel whizz however training is provided to help make it less painful.

  • Jumoke from RCNi

    Specialty: Other

    December 2015

    very user friendly and eay to pick up

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Being able to download reports into excel. I use reports a lot in my role and find this function very useful.

    Cons

    I really don't dislike anything about this product

  • Nettie from Previously Aetna Global Benefits

    Specialty: Insurance

    December 2015

    User friendly HR system, strong customer service and support.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    User friendly system, adaptable and can grow/ develop with the business. Ideal for businesses that may not have the IT infrastructure in place and who would require Computers in Personnel to host the system.

    Cons

    I think it would always be the cost, even if it's competitively priced!

  • Andrea from Rugby School

    Number of employees: 501-1,000 employees

    December 2015

    Would recommend

    Ease-of-use
    Quality
    Support
    Value for Money

    Implementation was methodical, comprehensive and well supported. Spend time ensuring your data for migration is accurate and comprehensive as this will save time later. Good data in = good data out!

    Pros

    The product is easy to use, with plenty of available training. Ongoing support is good and readily available via either phone, email, or support portal.

    Cons

    Whilst it can deal with multiple roles for an employee, it didn't quite meet up to our expectations. We would have benefited from clearer information from the outset regarding its capabilities/functioning in this respect.

    Review Source: GetApp

    Response: CIPHR, CIPHR, Ltd.

    January 2016

    Thanks for your review Andrea, we really appreciate your feedback. If there's anything we can do to assist with the multiple role query please do let us know. The CIPHR team

  • Vicky from whg

    Specialty: Other

    December 2015

    Software Advice

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use and understand. Functionality of the system and the help and advice you receive from the whole team

    Cons

    The creation of your own reports - it is not always easy to understand where to find the inforamtion you wish to extract from the system which can slow you down however the support line is only a phone call away and they are always very helpful.

  • Maria from Rugby School

    Specialty: Education

    December 2015

    Useful Product, Highly Customisable

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    CIPHR are great & offer easy access support via an online helpdesk & a phone line. During the set up process we also had several sessions with our own consultant ensuring we had the system working the way we wanted it to.

    The product is great - we have been able to adapt fields to hold pertinent data & the reporting functions are great. Self service section is easy even for non computer users.

    Cons

    You need a different user name & password for every different CIPHR product unless you pay extra for another level of security that logs you into all at once. Be prepared to have a list!

  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2014

    Worked with the system for 15+

    Quality
    Support
    N/A

    I have worked with the CIPHR system for 15+ years and I'm fully aware of the benefits it brings to businesses. Being delivered via SaaS makes the system accessible to admins and employees 24 hours a day.

    Pros

    Available any time
    Great support
    Fast implementation

    Review Source: GetApp
  • March 2018

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • David from Microsoft

    Number of employees: 10,000+ employees

    January 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Maria from Rugby School

    Number of employees: 501-1,000 employees

    December 2015

    Ease-of-use
    Quality
    Support
    Value for Money
    Review Source: GetApp
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