Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"Reporting system is good also rostering is somehow easy to use"
"If i have an issue it is a small enough company where I get to talk to a real person who actually cares and is really helpful. Its an easy package to use. "
"Award and pay scale interpretation works well if set up correctly Automation of timesheets and salaried information works well Clock on and off features easy to use"
Cons
"It would be good if it worked on other operating systems apart from Windows. A cloud service would be best."
"there nothing that I can say that is negative about this package "
"The loading time is sometimes long. As cloud base data it takes ages to load timesheets and clockon people "
ClockOn Reviews
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September 2019
Sue from Classic Body Works
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
You get to talk to a real person
I did not want to go with a big name company so I contacted Clock on back in March April in preparation for the one touch. I can honestly say they have been great .Easy to deal with honest, direct and nothing has been an issue. I would highly recommend them.
Pros
If i have an issue it is a small enough company where I get to talk to a real person who actually cares and is really helpful. Its an easy package to use.
Cons
there nothing that I can say that is negative about this package
Reasons for Choosing ClockOn
The first time I called I got straight through to a real person here in Australia who then spoke to me for ages answering all my questions. They then gave me time to have a look and think about it and arranged a time to call back. Loved it from the first call.
Reasons for Switching to ClockOn
I felt like they were bulling me into staying with them and I could not call them I felt like just a number.
August 2019
George from Your Pharmacy Management
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
August 2019
After 3 year usage
Moderate experience. Pros equal Cons. improving its spead will definitely makes a whole difference
Pros
Reporting system is good also rostering is somehow easy to use
Cons
The loading time is sometimes long. As cloud base data it takes ages to load timesheets and clockon people
Reasons for Choosing ClockOn
Seemed cheaper at the begining but now nearly the same cost
Reasons for Switching to ClockOn
Based on my ex business partner suggestion
August 2019
Tania & Lee from Elite Cabinetmaker
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
August 2019
Paid for data entry and a training
None the experience was terrible I would not recommend this to anyone.
Pros
I did not like it ..it was not user friendly at all
Cons
the customer service was garbage considering I paid for data entry and a first time run through training. Each day I tried to contact I had to wait for an email response 24 hrs later. I nor my business have time for waiting for support. We decided to run Clock on at a loss expense and moved on to MYOB and wished I had of used it first the support is first hand and no double entry, user friendly too.

Response from ClockOn
Replied October 2019
Thank you for taking the time to give your honest feedback. ClockOn is a powerful product and does come with some complexity, particularly in the setup phase. We do try our best to make it a smooth experience for all customers. Whilst you did pay for training and setup ($95) you were running the free version of our software which does not include ongoing phone and email support. I'm sorry if this wasn't adequately communicated to you. Thank you again for the feedback.
August 2019
lynette from Manoah Homes
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2019
My review
Pros
Ease of knowing that all leave, overtime, deductions etc are always correct
Cons
The roster making is sometimes a bit tricky
Reasons for Switching to ClockOn
This product goes in to more depth for reporting etc
August 2019
Leanne from Hospitality
Company Size: 51-200 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Clock on - YES we did
The costing of rosters prior to them being worked provides us with great visibility and allows planning around this to ensure wages stay within acceptable levels of ratio to sales.
Pros
it is a one stop solution to ALL payroll matters - from setting and costing rosters, to capturing actual times worked by who, and then easily sorting the payroll calculations and required reporting. All in one place - simple.
Cons
The latest updates for STP reporting, do not provide any reports to verify what has been reported and received by the ATO and there is no visibility on the ATO end either. Possibly a design fault at the ATO end, but IF Clock On could provide some reporting from their end, that'd make the whole thing very complete.
August 2019
Greg from The Market Place Ballajura IGA
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2019
Great software for all your time & attendance and payroll needs
Pros
ClockOn is an all in one software that manages rostering, time & attendance and payroll. The fact that everything is integrated is a big plus. Payroll takes very little time due to the ease of use.
Cons
It would be good if it worked on other operating systems apart from Windows. A cloud service would be best.
Reasons for Switching to ClockOn
The old software was too basic for my needs, didn't record time and attendance.
August 2019
Lauren from Railway Motel
Company Size: 11-50 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
August 2019
Reporting and Customisation need work
Pros
Award and pay scale interpretation works well if set up correctly Automation of timesheets and salaried information works well Clock on and off features easy to use
Cons
There is little to no report customisation for data analysis. Single Touch Payroll has caused issues given that the software still reports payroll data as period end date not actual pay date - this results in the reports being deemed as "late" but the ATO even though they are submitted in real time. There is also no report to check what data is being transmitted.
August 2019
Mara from Family Vet Centre
Company Size: 11-50 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
August 2019
Great product with fantastic support
The time taken to pay staff is greatly reduced.
Pros
ClockOn makes pay day quick and simple and when I have needed help me set up something new the support team have responded quickly and have always come back to me with a solution to my problem.
Cons
Some things are not as self explanatory as they could be.
August 2019
Jessica from Algester Medical Centre
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
All rounder
Saving so much time in payroll
Pros
Easy to use software. Can create rosters against budget. Awards and settings already in place, ensures compliance for tax and superannuation are being met
Cons
Still learning all the shortcuts, perhaps a cheat sheet would be handy
April 2020
Gordon from ITM Pty Ltd
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Very happy with Product and Support
Very easy to use product with good support people and resources
Pros
The software works well. It is simple to use and was very simple to configure. I had setup another payroll system recently (not for myself) and Clock On is much more user-friendly.
Cons
Not much. It took me a little while to work out how to use it but that is to be expected.
August 2019
Bradley from SiDCOR
Company Size: 51-200 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
August 2019
Getting the most out of Clock on.
Pros
I love how everything is automated and the payroll report options
Cons
It looks dated. It would benefit from upgrade.
August 2019
Jane from Junee Capital chemist
Company Size: 11-50 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
August 2019
Pharmacy use
Great support Helps organise staff
Pros
Templates for rostering Tax calculations Payslip functionality Reporting Budgeting
Cons
Sometimes when a feature hasn’t been used for a while I forget how to do it Help section isn’t always useful Staff on phone are better
August 2019
Diane from Paul Anstey & Co Pty Ltd
Company Size: 2-10 employees
Industry: Import and Export
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2019
Overall a satisfied customer
Overall I am satisfied with ClockOn. The initial set up and follow up was very good and I can not give the staff concerned enough praise. I like the ease of reporting wage information to the Government.
Pros
the ability to split shifts The ease of reporting wage information to the Government
Cons
Some of the self help instructions are very complicated to follow. I had to end up contacting support
August 2019
Clara from Royal Jewellery
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
August 2019
A Simple and Easy to use Program
Pros
All initial setup of payroll data base entry was done by Clockon personnel which eliminated the hassle of setting up myself. Clockon is overall fairly easy to use as long as there isn't much variation to regular employee payments.
Cons
The software is quite extensive and to learn the software competently would require a lengthy period of time.
Reasons for Choosing ClockOn
I was able to speak to a technical team member to explain the software and was able to answer the questions that I had regarding STP payroll. The support teams of other low cost software products which I contacted prior joining Clockon were always busy and unreachable.
August 2019
Gregg from Moura Pharmacy
Company Size: 2-10 employees
Industry: Pharmaceuticals
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Clock on for small Businesses
Still great support 3 months on. even have free webinars you can sign into to see what else the software can do.
Pros
Very helpful when it came to transferring data from my old system, and creating data files for Clock on. Very helpful for any followup tweaking of those staff profiles.
Cons
Was a little hesitant at first at it being cloud base, but I am really confident now with the process
Reasons for Choosing ClockOn
from first point of contact the customer service was prompt and efficient.
Reasons for Switching to ClockOn
old software was not STP compliant
October 2019
Caterina from Mourant, Richter, Amato
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
October 2019
ClockOn Review
Payroll
Pros
Once you get the hang of it, the timesheet and payroll functions make the process more efficient.
Cons
We have had a lot of issues with the ClockOn Go app. Our employees are constantly complaining about the app not registering breaks and freezing.