All ClockOn Reviews
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Sue
Automotive, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
You get to talk to a real person
I did not want to go with a big name company so I contacted Clock on back in March April in preparation for the one touch. I can honestly say they have been great .Easy to deal with honest, direct and nothing has been an issue. I would highly recommend them.
PROSIf i have an issue it is a small enough company where I get to talk to a real person who actually cares and is really helpful. Its an easy package to use.
CONSthere nothing that I can say that is negative about this package
Reason for choosing ClockOn
The first time I called I got straight through to a real person here in Australia who then spoke to me for ages answering all my questions. They then gave me time to have a look and think about it and arranged a time to call back. Loved it from the first call.
Reasons for switching to ClockOn
I felt like they were bulling me into staying with them and I could not call them I felt like just a number.
George
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
After 3 year usage
Moderate experience. Pros equal Cons. improving its spead will definitely makes a whole difference
PROSReporting system is good also rostering is somehow easy to use
CONSThe loading time is sometimes long. As cloud base data it takes ages to load timesheets and clockon people
Reason for choosing ClockOn
Seemed cheaper at the begining but now nearly the same cost
Reasons for switching to ClockOn
Based on my ex business partner suggestion
paul
Business Supplies and Equipment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
beware of promises from sales team
When challenged about the templates saving the information but not being able to recall or utilise the details, they simply acknowledged that the feature doesn't work. Their response was to send me a link to request cancellation of the product. We have spent $800 on implementation and licensing thus far with nothing to show, my calls to their main number go to voicemail and after 4 messages left over 8 days no one has as yet returned my calls. I requested cancellation over a week ago and I still don't have a confirmation from them that my subscription has been cancelled.
PROScomprehensive and feature-full product, also the sales and implementation team were very responsive
CONSimplementation is hit and miss - they are eager to sell you features that don't work eg. templates to reuse so you don't have to re-create rosters from scratch all the time. Unfortunately the information saved in the templates cannot be recalled or reused.
lynette
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
My review
Ease of knowing that all leave, overtime, deductions etc are always correct
CONSThe roster making is sometimes a bit tricky
Reasons for switching to ClockOn
This product goes in to more depth for reporting etc
Leanne
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Clock on - YES we did
The costing of rosters prior to them being worked provides us with great visibility and allows planning around this to ensure wages stay within acceptable levels of ratio to sales.
PROSit is a one stop solution to ALL payroll matters - from setting and costing rosters, to capturing actual times worked by who, and then easily sorting the payroll calculations and required reporting. All in one place - simple.
CONSThe latest updates for STP reporting, do not provide any reports to verify what has been reported and received by the ATO and there is no visibility on the ATO end either. Possibly a design fault at the ATO end, but IF Clock On could provide some reporting from their end, that'd make the whole thing very complete.
Greg
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great software for all your time & attendance and payroll needs
ClockOn is an all in one software that manages rostering, time & attendance and payroll. The fact that everything is integrated is a big plus. Payroll takes very little time due to the ease of use.
CONSIt would be good if it worked on other operating systems apart from Windows. A cloud service would be best.
Reasons for switching to ClockOn
The old software was too basic for my needs, didn't record time and attendance.
Lauren
Accounting, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
Reporting and Customisation need work
Award and pay scale interpretation works well if set up correctly Automation of timesheets and salaried information works well Clock on and off features easy to use
CONSThere is little to no report customisation for data analysis. Single Touch Payroll has caused issues given that the software still reports payroll data as period end date not actual pay date - this results in the reports being deemed as "late" but the ATO even though they are submitted in real time. There is also no report to check what data is being transmitted.
Mara
Veterinary, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great product with fantastic support
The time taken to pay staff is greatly reduced.
PROSClockOn makes pay day quick and simple and when I have needed help me set up something new the support team have responded quickly and have always come back to me with a solution to my problem.
CONSSome things are not as self explanatory as they could be.
Jessica
Medical Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
All rounder
Saving so much time in payroll
PROSEasy to use software. Can create rosters against budget. Awards and settings already in place, ensures compliance for tax and superannuation are being met
CONSStill learning all the shortcuts, perhaps a cheat sheet would be handy
Jane
Pharmaceuticals, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Pharmacy use
Great support Helps organise staff
PROSTemplates for rostering Tax calculations Payslip functionality Reporting Budgeting
CONSSometimes when a feature hasn’t been used for a while I forget how to do it Help section isn’t always useful Staff on phone are better
Tania & Lee
Construction, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2019
Paid for data entry and a training
None the experience was terrible I would not recommend this to anyone.
PROSI did not like it ..it was not user friendly at all
CONSthe customer service was garbage considering I paid for data entry and a first time run through training. Each day I tried to contact I had to wait for an email response 24 hrs later. I nor my business have time for waiting for support. We decided to run Clock on at a loss expense and moved on to MYOB and wished I had of used it first the support is first hand and no double entry, user friendly too.
Vendor Response
Thank you for taking the time to give your honest feedback. ClockOn is a powerful product and does come with some complexity, particularly in the setup phase. We do try our best to make it a smooth experience for all customers. Whilst you did pay for training and setup ($95) you were running the free version of our software which does not include ongoing phone and email support. I'm sorry if this wasn't adequately communicated to you. Thank you again for the feedback.
Replied October 2019
Bradley
Accounting, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Getting the most out of Clock on.
I love how everything is automated and the payroll report options
CONSIt looks dated. It would benefit from upgrade.
Diane
Import and Export, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Overall a satisfied customer
Overall I am satisfied with ClockOn. The initial set up and follow up was very good and I can not give the staff concerned enough praise. I like the ease of reporting wage information to the Government.
PROSthe ability to split shifts The ease of reporting wage information to the Government
CONSSome of the self help instructions are very complicated to follow. I had to end up contacting support
Clara
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
A Simple and Easy to use Program
All initial setup of payroll data base entry was done by Clockon personnel which eliminated the hassle of setting up myself. Clockon is overall fairly easy to use as long as there isn't much variation to regular employee payments.
CONSThe software is quite extensive and to learn the software competently would require a lengthy period of time.
Reason for choosing ClockOn
I was able to speak to a technical team member to explain the software and was able to answer the questions that I had regarding STP payroll. The support teams of other low cost software products which I contacted prior joining Clockon were always busy and unreachable.
Rowena
Real Estate, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Really good STP software
I do the STP soft ware with this company. I have found it very easy to operate & compatible with the ATO. So I am very happy that I got into their network & started with this company.
PROSThe company was so obliging in teaching me. It was extremely easy to understand the product. I have used it for two years now & I am very happy with the customer support extended to me. I will definitely recommend the product to anyone.
CONSI love almost everything about this software. I have not found anything to complain about.
Caterina
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
ClockOn Review
Payroll
PROSOnce you get the hang of it, the timesheet and payroll functions make the process more efficient.
CONSWe have had a lot of issues with the ClockOn Go app. Our employees are constantly complaining about the app not registering breaks and freezing.
Gregg
Pharmaceuticals, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Clock on for small Businesses
Still great support 3 months on. even have free webinars you can sign into to see what else the software can do.
PROSVery helpful when it came to transferring data from my old system, and creating data files for Clock on. Very helpful for any followup tweaking of those staff profiles.
CONSWas a little hesitant at first at it being cloud base, but I am really confident now with the process
Reason for choosing ClockOn
from first point of contact the customer service was prompt and efficient.
Reasons for switching to ClockOn
old software was not STP compliant
Lisbeth
Events Services, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT