When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.

Limited integration options. Sending data to necessary tools would be a little difficult.

I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection.

Some filters disappear or are limited when using the integration with Shopify.

After three years of dormancy, my company is bringing back net promotion scores and Delighted can help us with this need.

I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision.

Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time.

The team there was fantastic. We were a small company but they treated us like we were huge.

Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

I work as the Manager for my customer support team and I know how important these factors are for customers.

It's hard to work out how to survey existing customers already in the database.

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Perfect for both ad hoc and diarised customer feedback - what's not to like.

I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Automation - to trigger surveys based on product and customer events. Delighted was the only tool I found that would let us do this at a reasonable price.

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

Delighted's ease of use enabled to get an understanding of our customers' experiences in no time. Their onboarding support was excellent as well.

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do.

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out.

I hope it's better from an HR processing standpoint, otherwise there's not muse use in continuing its use.

The ease of use and reports generated. Friendliness of customer service.

It's cost effective and i have great local support. My sales person,  [sensitive content hidden], is really attentive.

It's cost effective and i have great local support. My sales person,  Nick, is really attentive.

I love the ease of reporting payroll to Asure and then all the (correct) calculations and deductions are handled by Asure and it's less stress on our company.

Very good, people were excellent and the implementation was easy.

I enjoy how easy it is to use and also customer support.

There's nothing clear about navigating the webpage once you're logged in-- if you want to quickly look to see how much vacation or sick leave you have left, it's not clearly put in front of you.

Like clockwork, Asure along with my CPA was able to complete quarterly returns and take care of payroll taxes.

We've had a very good experience. We've use Asure to do payroll in our small business for sometime now and are very happy with it.

At first it was confusing how to use the system compared to the payroll program I was used to.

My rep is the best to work with and makes it seem like I'm her only customer and she helps with everything.

The support is worth more than we pay, it's so responsive, knowledgeable, and ready to help.

Payroll is very easy to use. Customer Support is excellent.

Easy to work with and easy to communicate with.

We have been very satisfied with Asure Payroll & Tax Management. The proof is in staying loyal to them even when other companies have tried to get us to switch to their companies.

They never sent us termination forms or stressed that they were necessary when we told them that we no lonnger needed their services.

It's been great working with them since 2013 when I came onboard. Great to see them grow and evolve.

They make termination difficult. We stopped needing the service in 2021 and informed them of our last payrol date.

Asure bought out our old payroll system (Compass) which was admittedly antiquated. My GL imports have been broken since I started, and getting it fixed is impossible.

It gets the job done every payroll without any problems and without costing a lot of money. It's also easy to use and takes very little time to operate.

Again, there is little reference material to guide one through different scenarios that are easy to understand. No reference or procedure guides.

For the most part, it work out well. I overlooked an error in 2023 but it's something we look out for moving forward.

It is easy to use doesn't have too much complicated stuff. Straight and convenient to understand.

We told them we spoke on the phone with someone twice and they said too bad but their phone records don't go back that far so we can't prove it so they will not give us any money back.

US Dollar

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions.


Enable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods.


Customers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action.


Delighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Support is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert.



LongDescription

Commenting/Notes

Engagement Tracking

Surveys & Feedback

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

SMS Messaging

Sentiment Analysis

Conditional Logic

Knowledge Management

Communication Management

Churn Management

Data Import/Export

Randomization

Pulse Surveys

Customer Experience Management

Email Marketing

Mobile Access

Multi-Channel Data Collection

Survey/Poll Management

Question Piping

Multi-Channel Communication

Complaint Monitoring

Question Library

Question Branching

Real-Time Notifications

Email Reminders

Real-time Updates

Email Management

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Data Visualization

Community Management

Chat/Messaging

Customizable Templates

Dashboard

Multi-Language

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Trend Analysis

Feedback Management

Data Analysis Tools

Negative Feedback Management

Tagging

Action Management

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Search/Filter

NPS Survey Structure

Real Time Analytics

Text Fields

Access Controls/Permissions

SSL Security

NPS of Customers

Customizable Fields

Collaboration Tools

Template Management

Real Time Data

Social Media Integration

Website Integration

Segmentation

Reminders

NPS of Employees

Anonymous Feedback

Widgets

Site Intercept Survey

Visual Analytics

Support Audio/Images/Video

Drag & Drop

BILLED YEARLY
Free = $0 per month
Surveys Starter = $17 per month
Premium = $224 per month
Premium Plus = $449 per month
Enterprise = Contact for pricing

BILLED YEARLY:
Free = $0 per month
Premium = $224 per month
Premium Plus = $449 per month
Enterprise = Contact for pricing

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Delighted

In Person

Live Online

Webinars

Documentation

Videos

Asure’s end-to-end Payroll, HR, and Time and Attendance solutions were developed specifically for small to mid-sized businesses. With the modern Asure platform, remain compliant, support your employees, and free up time to focus on your core business.

Efficiency: Automate payroll tasks and guarantee timely and accurate wages.
Tax Compliance: Our system does the heavy lifting - we automate calculations, payments, and filings.  
Integration: Sync seamlessly with your General Ledger and Asure HR systems.
Employee Empowerment: Give employees self-access to pay information within a secure environment.

Features at a glance:
•Simple, user-friendly dashboard that makes payroll processing quick and effortless.
•100% compliant payroll taxes. Automated updates to federal, state, and local tax codes, ensuring your business always stays compliant.
•Easily manage payroll for employees in multiple states with varied tax requirements.
•Access detailed payroll and tax reports in real-time to make informed decisions.
•Seamlessly integrate with other HR and accounting systems for holistic business management.

Take your business to the next level with an integrated Human Capital Management platform that helps you stay compliant, automates all the payroll and tax functions, and improves employee satisfaction. We’ve helped more than 80,000 clients boost their productivity with a solution that optimizes your business processes. 

Additionally, our unique Centers of Excellence model ensures personalized service. Get tailored service and training delivered by local experts who understand your market and business nuances. Get more with Asure and our comprehensive solutions that help your business drive efficiency, compliance, and growth. 

Delighted vs Asure Payroll & Tax Management

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