All Deluxe Payroll and HR Reviews
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Anonymous
2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Payroll Processing Made Easy for Small Businesses
My overall experience has been great! The customer service folks are very responsive. This software meets our needs and is very easy to use.
PROSIf you are a small business and are looking for a simple solution to your payroll processing, Deluxe Payroll and HR is your solution. This software is so easy to use and very inexpensive. There are only 10 employees at my company. I can process my semi-monthly payroll in 5-15 minutes each time. I have a template where I enter the current hours or simply pay the regular salary to salaried employees. Then you review and submit. It's so easy! As soon as you submit your payroll, your reports are available immediately. Deluxe files all the reports for us electronically.
CONSThis software may not be as robust as others when it comes to integration with other software programs. I have never really investigated to find out because my company is so small, and we don't really have the need for such integrations. I do have to upload my 401k transactions to another website manually, but that doesn't take long to do at all. The reports I need to do so are in Deluxe Payroll.
Reason for choosing Deluxe Payroll and HR
Not Applicable
Mike
Retail, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2021
Deluxe Pay Review
This saves us the time of figuring out what needs to be sent for payroll taxes.
PROSMy salary employees have their paychecks completed in about a minute total!
CONSThere aren't many negatives for the software, the only part I am not a fan of would be the warnings I have to approve each week for employees that are paid commission not having hours submitted for their time.
Reason for choosing Deluxe Payroll and HR
Deluxe was the only option that I could pick up payroll locally in Towson Maryland without our checks being mailed to us. Deluxe has now moved their offices to Kansas so we are now looking into alternative options.
Patrick
Staffing and Recruiting, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2021
Onboarding Staffing Company
We use deluxe payroll and SwipeClock to run payroll for up to 150 employees every 2 weeks. We are still hoping to automate some of the process, but we have found a way to make it work for us.
PROSWe needed this solution on a tight timeline and the initial onboarding was quick.
CONSThe software isn't intuitive and many features require Deluxe staff to set-up, which is complicated and time consuming to initiate. Onboarding customer service can be challenging to reach and coordinate with. Once on the phone, they are very helpful.
Reason for choosing Deluxe Payroll and HR
At the time of purchase, we didn't expect our company to grow at the rate it did and Deluxe seemed like a better option for a small firm. A significant portion of this decision was based on price. Workday includes features that we didn't expect needing or utilizing. In some ways, we have outgrown the user friendliness of Deluxe.
Nicole
Hospital & Health Care, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Deluxe has been the best!
Customer service is always extremely helpful.
PROSThe switch from our old company to Deluxe was seamless! The program is very user friendly.
CONSNothing at all. It is very easy to navigate.
Reasons for switching to Deluxe Payroll and HR
They made several mistakes. Customer service was lacking and they were expensive.
Danetta
Consumer Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Super user friendly
Our pay structure is weird since we pay for performance instead of the same hourly rate.
PROSIt is really easy to use! It is nice to have everything in one company.
CONSI have no complaints! Super easy to set up and use!
Reasons for switching to Deluxe Payroll and HR
ADP was difficult to enter our performance pay rates.
Libby
Religious Institutions, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2021
Works For Us
They have been helpful & efficient. We have A PERSON to contact who answers the phone or returns calls promptly!
PROSAccess for all employees to their own pay stubs, etc.
CONSIt does require some up-front work from the Administrator each year, but that is a small thing.
Reason for choosing Deluxe Payroll and HR
Cost & we decided that in-house would be stressful for folks not trained in HR & payroll.
Reasons for switching to Deluxe Payroll and HR
Cost
Elizabeth
Construction, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
HR relief
All we have to do for payroll is enter hours and everything is done, child support garnishments, quarterly taxes, it’s a breeze!
CONSWe use this only for payroll currently, we’re in the process of setting up the time tracking. Everything has been great so far.
Reasons for switching to Deluxe Payroll and HR
They weren’t as user friendly for our employees or us.
Edward
Civic & Social Organization, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
works great for our small organazation
overall very positive
PROSDeluxe does all the tax filings, which is very time consuming for me to do on my own.
CONScan't seem to find a way to add non taxed items like mileage reimbursements and meals.
Reason for choosing Deluxe Payroll and HR
ease of setting up and online use is very easy.
Reasons for switching to Deluxe Payroll and HR
they charged high subscription fees and i still had to do all the work, also thier product had constant problems which required me to call for support, which was either an automated system or a person who could not speak english clearly.
Art
Pharmaceuticals, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Easy to use product
Used for 3 plus years
PROSEasy to input and get reports out........
CONSCustom reports and interface with other software
Reason for choosing Deluxe Payroll and HR
Cost for each payroll period
Reasons for switching to Deluxe Payroll and HR
Cost
nick
Real Estate, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Good Value
Overall it is very good. I believe that the transition from Payce to Deluxe when Deluxe bought Payce had some hiccups that we are still experiencing. At one point, Deluxe's fee was pulled from the wrong bank account, even though it had been working seamlessly prior to the merger. One issue we are still having is that we are receiving emailed invoices for Westminster Self Storage but we are not receiving any invoices at all for Sunshine Management. This is something we have called about numerous times, but no one seems to be able to resolve it. It is not a huge issue, but it is inconvenient and it seems like a very fixable issue, despite that it has not been fixed yet.
PROSThe Deluxe software is fairly easy to use. Our customer service rep [SENSITIVE CONTENT] is outstanding. She is pivotal to our opinion of the software and she is an excellent representative for Deluxe.
CONSSome of the more complex things that come up are hard to figure out. Luckily [SENSITIVE CONTENT] is always available and happy to help or to teach me what to do.
Reason for choosing Deluxe Payroll and HR
Price and customer service of Payce Payroll were differentiators. We feel it is a good value and there is always someone available to help us.
arold
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2021
If I could spare the time to locate another vendor.
unhappy, Not loving it. reporting delays errors and fraudulent checks being made
PROSI did like the company when it delivered in all the above areas
Reason for choosing Deluxe Payroll and HR
because it was owned locally and i could reach out with issues.
Reasons for switching to Deluxe Payroll and HR
was unhappy..
Vendor Response
Hi Arold, thank you for your feedback on the Deluxe Payroll & HR platform. We want to connect with you to better understand your concerns. Please send us an email to payrollsupport@deluxe.com so we can connect directly with you. Please include your company name & contact information in your message. Deluxe Payroll & HR support
Replied September 2021
Zahra
Education Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Payroll services
Love how easy it is to use. The sun-categories are very clear. Profiles can be set-up specifically for your company’s needs. Customer service is AMAZING. You can call or email your request and they get back to you within 24 hours.
CONSI’ve been using this software for about 4 years and I don’t have a complaint so far! I’ve had to call in to get things corrected and while they said there would normally be a charge to correct the mistakes, they did not charge me. So maybe other people have been charged to correct mistakes that they might see as a negative. Atleast it is something to be aware of
Janna
Computer Software, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
If you are in the market, this is worth consideration
Our account rep is very responsive. We have had some issues with tax payments and rates not being input properly, but in the end, Deluxe has always taken prompt action to correct the situation.
PROSWe have been using this software since before Deluxe purchased it from another vendor. It is easy to use and fairly intuitive. Our payroll situation is not complicated, but we do have employees in several states - which they have been able to accommodate.
CONSHandling some of the year-end tasks like auto fringe benefit are a bit of a challenge, but our rep walked us through it and everything ended up fine.
Claire
Education Management, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Deluxe Payroll and HR: An overall positive experience
Our company greatly benefits from the simplicity of Deluxe, as our payroll individual has no prior experience and maintains the ability to navigate the program effectively.
PROSDeluxe payroll is a straightforward system that allows for a complete understanding of the world of payroll. It allows for efficient onboarding of employees, and requires no unnecessary or inconvenient information. Our company's favourite feature is the easy access to payroll registers. We also feel that we received excellent support from Deluxe employees.
CONSOne aspect we would like to see with the system is a chat feature, which could eliminate lengthy wait times for over the phone support.
abdallah
Consumer Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
best application
easy to use and it is easy to pick and choose the service you need not like the others
CONSsome of the integrations is still missing for example if i want to send some one document to sign but i want to send it to bulk group of employees , it is very hard to do it now and iam looking forward for the new release to fix that
Linda
Restaurants, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Deluxed!
Imputing and processing payroll is easy and we receive actual checks the next day. Amazing.
CONSCreating specific reports can be challenging. Looking for a past employee doesn't work at times. I would like for it to download into Quickbooks. Currently I manually input the paychecks into QB's.
Reason for choosing Deluxe Payroll and HR
It's about the cost. We have used Deluxe for over 20 years. It just works.
Susan
Telecommunications, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Deluxe Payroll
Very Good
PROSThe payroll is very easy to use. Deluxe provides great support. I have always had timely responses to all my enquiries. The functionality of the program is enough for my requirements. The staff like the portal where they can get their pay info
CONSWould like to download payroll entry to excel
John
Restaurants, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
Cheap and Efficient
Easy to input and pay employees, and updated with the EOTC credits
CONSIntegration had a road bump or 2, but mostly good
Reasons for switching to Deluxe Payroll and HR
Price
CHARLES
Transportation/Trucking/Railroad, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
EASY PAYROLL
ALWAYS VERY RESPONSIVE AND POLITE AND PROFESSIONAL
PROSVERY SIMPLE TO USE FOR PAYROLL AND FOR REPORTS NEEDED
CONSNOTHING I LIKE EVERYTHING THAT THEY OFFER FROM INPUTTING TO RETRIEVING REPORTS
Reason for choosing Deluxe Payroll and HR
I WASNT THE ONE WHO VENTED THE COMPANIES BUT VERY GLAD THE [SENSITIVE CONTENT] CHOOSE THIS COMPANY
Marilyn
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Value Software
It takes very little time to do Payroll, and my time is better spent on business operations.
PROSI love that I don't have the headache of paying and reporting taxes and deductions. Payroll reports are easy to create.
CONSHaving to update leave start dates every year!
Jeffrey
Wholesale, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Controller
Self service option frees up my time.
PROSCommon sense ease of use. Self service option is a big plus for employees.
CONSAd-hoc reporting could be improved. Would like it to be a little easier to create my own reports.
Reasons for switching to Deluxe Payroll and HR
IOI went bankrupt.
William
Restaurants, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Payroll company that keeps free of tax problems
Easy payroll. We have used the locks for the past 20+ years
CONSNone. I am not the actual user and therefore don’t have much interaction with the product
Reason for choosing Deluxe Payroll and HR
Returning customer
sean
Construction, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Flanagan Enterprise
How quick and easy it is to do payroll, and knowing that the taxes are being taken care of.
CONSThere is nothing that I do not like about this software.
ROGER
Printing, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
DEluxe Payroll
We are only payroll users, experoence has been good.
PROSWe are twice a month payroll users. It take less than 5 minutes to send payroll information and within an hour a conformation is received.
CONSThere is some difficulty in accessing reports, however Customer Support is good and the problems have been solved.
Reasons for switching to Deluxe Payroll and HR
I wanted a complete package.
Sherri
Construction, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Royal Plumbing and Construction
Making payroll much quicker and easier for me to be able to free up my time for the things that help me run my back office company without spending time on payroll and payroll taxes.
PROSThe entire system is a user friendly system and anytime I have had questions, customer service has been patient to walk me through what I need to learn. That means alot.
CONSIntergration process went smooth as I was learning everything.
Reason for choosing Deluxe Payroll and HR
It was recommended to us by our business consutlant.