Deluxable

Exceptional experience.

Pros

Phenomenal support. I do not understand why any smaller company pays a bookkeeper to make error when this product is perfect.

Cons

Nothing. The support if incredible and to workflow can be done fro a smart phone!

Deluxe Payroll

Very pleased.

Pros

Provided all of the compliance reporting necessary, ease of use, and cost.

Cons

Reporting by departments is limited. Would like to see reporting by departments that provide detail of employees' time in those departments.

Very poor system design and accuracy

The managers and payroll reps I have worked with are all courteous, helpful and pleasant..... which I'm sure has been challenging for them given my level of frustration with the ongoing problems. But I do want to give them very high marks for being professional and helpful.....I know your system inadequacies are not their fault. However, your sales reps also leave something to be desired. I was given incorrect information on a NUMBER of items, that would have made a difference in my selection of Deluxe if I had complete and honest information. I don't think I was intentionally deceived in being given information, but your people promised things that were not possible, or that were misrepresented, most likely out of their lack of knowledge and/or training.

Pros

It is VERY easy to use, and the actual payroll processing function works well.

Cons

You have a very antiquated system in that it cannot accommodate a company with multiple pay cycles and be able to produce accurate governmental reports. After 3 quarters of INCORRECT quarterly reports, it was finally determined that a 2nd database would need to be created for hourly (semi-weekly) payroll cycles, and the original database would be kept for salaried (monthly) payrolls. Although I was assured that the 2 databases would produce combined accurate quarterly reports, this has not been the case and I am very frustrated. If an employee who starts out as hourly is transitioned to salary, they must be deleted from the hourly database and manually entered (wages) in the salaried database. If this isn't done correctly, we end up 2 W-2's, etc, etc, etc. A VERY CUMBERSOME process. Spend some money and get a real payroll system that can function in a real world where companies have multiple pay cycles.

Best bang for your buck

Overall it has been great. We were previously with paychex and being a large company they didn't really care about us. It was almost impossible to get them to help us.

Pros

The program is really easy to use and for a very low price.

Cons

It is missing some reports that may be useful.

Worth every penny!

see above

Pros

i have both W2 and 1099 staff members; i pay commission, tips and have local and state sick pay and taxes. Deluxe has made it fairly seamless for me and pays my ESD and L&I taxes on my behalf. saves me loads of time! i love the direct deposit feature, as do my staff. the reporting tools are perfect and exactly what my accountant needs. Customer support is top notch.

Cons

Wish it was a bit more customizable and that i didn't see all the reporting choices that do no affect me/my business. would also like if more HR info was included in my pricing. otherwise, very few issues or concerns. oh, and since we are West Coast and Deluxe is East Coast, i do sometimes have to pay more attention to the due dates and times that our usually outside of my personal schedule, but not really a problem, just my thing.