Deluxe Payroll and HR

RATING:

4.4

(103)

About Deluxe Payroll and HR

Deluxe's online payroll solution provides your business with comprehensive, full-service payroll and HR solutions with dedicated customer service.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Deluxe Payroll and HR Pricing

Free trial: 

Not Available

Free version: 

Not Available

Modern HRIS
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Deluxe Payroll and HR Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Deluxe Payroll and HR

1 - 5 of 103 Reviews

Anonymous

2-10 employees

Used less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Payroll Processing Made Easy for Small Businesses

My overall experience has been great! The customer service folks are very responsive. This software meets our needs and is very easy to use.

PROS

If you are a small business and are looking for a simple solution to your payroll processing, Deluxe Payroll and HR is your solution. This software is so easy to use and very inexpensive. There are only 10 employees at my company. I can process my semi-monthly payroll in 5-15 minutes each time. I have a template where I enter the current hours or simply pay the regular salary to salaried employees. Then you review and submit. It's so easy! As soon as you submit your payroll, your reports are available immediately. Deluxe files all the reports for us electronically.

CONS

This software may not be as robust as others when it comes to integration with other software programs. I have never really investigated to find out because my company is so small, and we don't really have the need for such integrations. I do have to upload my 401k transactions to another website manually, but that doesn't take long to do at all. The reports I need to do so are in Deluxe Payroll.

Reason for choosing Deluxe Payroll and HR

Not Applicable

Derek

Information Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

My Review

Its been great!

PROS

Its easy and offers everything a Major company offers and a fraction of the price.

CONS

I changed my pay and have commission. Wish their was a commission template to make inputting payroll easier. No commission template but I havent asked so their may be one.... !!!

Reason for choosing Deluxe Payroll and HR

Pricing and function of software. They made it wasy!

Reasons for switching to Deluxe Payroll and HR

They kept messing up my taxes, cost more and customer service was not good. Had a new rep each week.

Carrey

Accounting, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed January 2024

Customer Support is Failing

Seven years ago they are fantastic and I used to recommend them to everyone. These days I would not recommend them anymore because of their failing customer service.

PROS

When I first started with Deluxe 7 years ago, I really liked the customer support, the ease of setup and the fact that it was really good value for my clients. The company only hired payroll specialists so I knew I was getting professional advice and guidance. If I ran into any issue at all, all I had to do was pick up the phone and there was always someone there to help me. They also had a chat feature available. Even by e-mail, the response was almost immediate.

CONS

Deluxe's customer support has really gone completely downhill. These days when you call Deluxe you are waiting on the phone forever and if you send an e-mail, sometimes you are waiting for a day or two to get a response. When you are doing payroll, there are deadlines and people can't wait two days or hours for help!!

Reason for choosing Deluxe Payroll and HR

Customer service, professional advice and costs.

Reasons for switching to Deluxe Payroll and HR

I switch due to constant payroll errors that were made by their employees that created so much more unneccesary work and due to cost.

Nicole

Hospital & Health Care, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Deluxe has been the best!

Customer service is always extremely helpful.

PROS

The switch from our old company to Deluxe was seamless! The program is very user friendly.

CONS

Nothing at all. It is very easy to navigate.

Reasons for switching to Deluxe Payroll and HR

They made several mistakes. Customer service was lacking and they were expensive.

Danetta

Consumer Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Super user friendly

Our pay structure is weird since we pay for performance instead of the same hourly rate.

PROS

It is really easy to use! It is nice to have everything in one company.

CONS

I have no complaints! Super easy to set up and use!

Reasons for switching to Deluxe Payroll and HR

ADP was difficult to enter our performance pay rates.