

Deluxe Payroll and HR Software
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Deluxe Payroll and HR User Reviews
OVERALL RATING
Showing 1 - 5 of 97 reviews
Christopher
Verified reviewer
Company size: 2-10 employees
Industry: Law Practice
Time used: More than 2 years
Review Source: Capterra
August 2021
Deluxable
Exceptional experience.
Pros
Phenomenal support. I do not understand why any smaller company pays a bookkeeper to make error when this product is perfect.
Cons
Nothing. The support if incredible and to workflow can be done fro a smart phone!
Reasons for switching to Deluxe Payroll and HR
The bookkeeper kept calling to confirm a small payroll. We left the bookeeper. No more call no more last minute confusion.
James
Company size: 51-200 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
August 2021
Deluxe Payroll
Very pleased.
Pros
Provided all of the compliance reporting necessary, ease of use, and cost.
Cons
Reporting by departments is limited. Would like to see reporting by departments that provide detail of employees' time in those departments.
Reasons for choosing Deluxe Payroll and HR
Cost and ease of use.
Reasons for switching to Deluxe Payroll and HR
ADP was too complex and expensive for our small business.
Gail
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
July 2021
Very poor system design and accuracy
The managers and payroll reps I have worked with are all courteous, helpful and pleasant..... which I'm sure has been challenging for them given my level of frustration with the ongoing problems. But I do want to give them very high marks for being professional and helpful.....I know your system inadequacies are not their fault. However, your sales reps also leave something to be desired. I was given incorrect information on a NUMBER of items, that would have made a difference in my selection of Deluxe if I had complete and honest information. I don't think I was intentionally deceived in being given information, but your people promised things that were not possible, or that were misrepresented, most likely out of their lack of knowledge and/or training.
Pros
It is VERY easy to use, and the actual payroll processing function works well.
Cons
You have a very antiquated system in that it cannot accommodate a company with multiple pay cycles and be able to produce accurate governmental reports. After 3 quarters of INCORRECT quarterly reports, it was finally determined that a 2nd database would need to be created for hourly (semi-weekly) payroll cycles, and the original database would be kept for salaried (monthly) payrolls. Although I was assured that the 2 databases would produce combined accurate quarterly reports, this has not been the case and I am very frustrated. If an employee who starts out as hourly is transitioned to salary, they must be deleted from the hourly database and manually entered (wages) in the salaried database. If this isn't done correctly, we end up 2 W-2's, etc, etc, etc. A VERY CUMBERSOME process. Spend some money and get a real payroll system that can function in a real world where companies have multiple pay cycles.
Reasons for choosing Deluxe Payroll and HR
Price and promises...... While the pricing is fair, the many promises that didn't work (and are continuing to be a problem) are unacceptable for a company the size of Deluxe. Do better :-(
Reasons for switching to Deluxe Payroll and HR
Because their software/system was even worse than yours is......
Richard
Company size: 11-50 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
July 2021
Best bang for your buck
Overall it has been great. We were previously with paychex and being a large company they didn't really care about us. It was almost impossible to get them to help us.
Pros
The program is really easy to use and for a very low price.
Cons
It is missing some reports that may be useful.
Reasons for choosing Deluxe Payroll and HR
Price was a huge factor and the fact that they could handle all of the necessary payroll functions.
Reasons for switching to Deluxe Payroll and HR
Their customer service was horrible for the amount of money we were paying.
Karin
Company size: 2-10 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
July 2021
Worth every penny!
see above
Pros
i have both W2 and 1099 staff members; i pay commission, tips and have local and state sick pay and taxes. Deluxe has made it fairly seamless for me and pays my ESD and L&I taxes on my behalf. saves me loads of time! i love the direct deposit feature, as do my staff. the reporting tools are perfect and exactly what my accountant needs. Customer support is top notch.
Cons
Wish it was a bit more customizable and that i didn't see all the reporting choices that do no affect me/my business. would also like if more HR info was included in my pricing. otherwise, very few issues or concerns. oh, and since we are West Coast and Deluxe is East Coast, i do sometimes have to pay more attention to the due dates and times that our usually outside of my personal schedule, but not really a problem, just my thing.
Reasons for choosing Deluxe Payroll and HR
CSR was far more attentive and was able to answer all of my questions; gave a good breakdown of my expenses and quickly found answers for my reporting concerns.