Deluxe Payroll and HR Software

Find out more:

PriceDemo

17

Recommendations

FrontRunners 2022

Find out more:

PriceDemo

About Deluxe Payroll and HR

Deluxe's online payroll solution provides your business with comprehensive, full-service payroll and HR solutions with dedicated customer service. ...

Deluxe Payroll and HR Pricing

Free trial: 

Not Available

Free version: 

Not Available

Close

Image 1 of 5

Modern HRIS

Deluxe Payroll and HR User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 97 reviews

Christopher

Verified reviewer

Company size: 2-10 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Deluxable

Exceptional experience.

Pros

Phenomenal support. I do not understand why any smaller company pays a bookkeeper to make error when this product is perfect.

Cons

Nothing. The support if incredible and to workflow can be done fro a smart phone!

Reasons for switching to Deluxe Payroll and HR

The bookkeeper kept calling to confirm a small payroll. We left the bookeeper. No more call no more last minute confusion.

James

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

August 2021

Deluxe Payroll

Very pleased.

Pros

Provided all of the compliance reporting necessary, ease of use, and cost.

Cons

Reporting by departments is limited. Would like to see reporting by departments that provide detail of employees' time in those departments.

Reasons for choosing Deluxe Payroll and HR

Cost and ease of use.

Reasons for switching to Deluxe Payroll and HR

ADP was too complex and expensive for our small business.

Gail

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2021

Very poor system design and accuracy

The managers and payroll reps I have worked with are all courteous, helpful and pleasant..... which I'm sure has been challenging for them given my level of frustration with the ongoing problems. But I do want to give them very high marks for being professional and helpful.....I know your system inadequacies are not their fault. However, your sales reps also leave something to be desired. I was given incorrect information on a NUMBER of items, that would have made a difference in my selection of Deluxe if I had complete and honest information. I don't think I was intentionally deceived in being given information, but your people promised things that were not possible, or that were misrepresented, most likely out of their lack of knowledge and/or training.

Pros

It is VERY easy to use, and the actual payroll processing function works well.

Cons

You have a very antiquated system in that it cannot accommodate a company with multiple pay cycles and be able to produce accurate governmental reports. After 3 quarters of INCORRECT quarterly reports, it was finally determined that a 2nd database would need to be created for hourly (semi-weekly) payroll cycles, and the original database would be kept for salaried (monthly) payrolls. Although I was assured that the 2 databases would produce combined accurate quarterly reports, this has not been the case and I am very frustrated. If an employee who starts out as hourly is transitioned to salary, they must be deleted from the hourly database and manually entered (wages) in the salaried database. If this isn't done correctly, we end up 2 W-2's, etc, etc, etc. A VERY CUMBERSOME process. Spend some money and get a real payroll system that can function in a real world where companies have multiple pay cycles.

Reasons for choosing Deluxe Payroll and HR

Price and promises...... While the pricing is fair, the many promises that didn't work (and are continuing to be a problem) are unacceptable for a company the size of Deluxe. Do better :-(

Reasons for switching to Deluxe Payroll and HR

Because their software/system was even worse than yours is......

Richard

Company size: 11-50 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

July 2021

Best bang for your buck

Overall it has been great. We were previously with paychex and being a large company they didn't really care about us. It was almost impossible to get them to help us.

Pros

The program is really easy to use and for a very low price.

Cons

It is missing some reports that may be useful.

Reasons for choosing Deluxe Payroll and HR

Price was a huge factor and the fact that they could handle all of the necessary payroll functions.

Reasons for switching to Deluxe Payroll and HR

Their customer service was horrible for the amount of money we were paying.

Karin

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Worth every penny!

see above

Pros

i have both W2 and 1099 staff members; i pay commission, tips and have local and state sick pay and taxes. Deluxe has made it fairly seamless for me and pays my ESD and L&I taxes on my behalf. saves me loads of time! i love the direct deposit feature, as do my staff. the reporting tools are perfect and exactly what my accountant needs. Customer support is top notch.

Cons

Wish it was a bit more customizable and that i didn't see all the reporting choices that do no affect me/my business. would also like if more HR info was included in my pricing. otherwise, very few issues or concerns. oh, and since we are West Coast and Deluxe is East Coast, i do sometimes have to pay more attention to the due dates and times that our usually outside of my personal schedule, but not really a problem, just my thing.

Reasons for choosing Deluxe Payroll and HR

CSR was far more attentive and was able to answer all of my questions; gave a good breakdown of my expenses and quickly found answers for my reporting concerns.

Popular Deluxe Payroll and HR Comparisons