--- title: "Ease Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Ease. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Ease is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/easecentral-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [EHS Management Software](https://www.softwareadvice.com/ehs/) / [Ease](https://www.softwareadvice.com/hr/easecentral-profile/) / Ease Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/easecentral-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/easecentral-profile/alternatives/) # Ease User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 173 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 113 reviews (65%) - 4 stars: 42 reviews (24%) - 3 stars: 12 reviews (7%) - 2 stars: 2 reviews (1%) - 1 star: 4 reviews (2%) ### Most mentioned pros - The system is organized, reliable, and makes benefit management much simpler. - The platform feels intuitive and makes managing benefits much easier. - I would definitely feel comfortable using it again in the future. ### Most mentioned cons - I've done it both way (through a broker and self serve) and even after months of use, it's still confusing and hard to navigate. - Just some minor issues after awhile with sign on issues, but could have been just coding issues. - We hate the Legacy mapping fees - particularly on the supplemental insurances such as vision and life as these fees practically take away our commissions on those plans. ## Ease customer reviews Showing reviews 1-25 of 173 (page 1). ### Make your benefits administration easy with Ease! - Overall rating: 3/5 - Reviewer: Victoria W. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been good. A little overwhelming in the beginning when first implementing groups, but client support has increased and made it easier over the years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This platform puts the employee in the driver seat for managing their profile and benefit elections. The platform provides legible forms for carrier submission or helps integrate an electronic feeds for eligible carrier partnerships. Ease provides very details support with check lists, tasks and videos to guide ease administrators. #### Cons I would like to see more medical carrier connections for Washington state. #### Reasons for choosing Ease Ease seemed to work with our book of business better than other platforms. --- ### Simple Benefits Platform - Overall rating: 4/5 - Reviewer: Callie T. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everything was pleasant and we never had complaints or technical problems within the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ease of use for employees made it much simpler to implement within our company #### Cons We did not have an integration set up with our payroll provider that caused additional manual work. #### Reasons for switching to Ease We changed insurance brokers that utilized Ease --- ### COMPANY WAS MAYBE TOO BIG - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We only used it briefly in our company. I don't know if our company was too large to benefit or if it just wasn't a good fit. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I never really had found a use for it. Maybe it was meant to be helpful to our HR but didn't have much except our benefits listed and our vacation time was always wrong. #### Cons Things were not accurate, most likely a user error in our HR department. I only went in a few times but never really saw a use for it. --- ### Ins. Agent's thoughts on Ease - Overall rating: 4/5 - Reviewer: Lindsey O. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've had our ups and downs with Ease, but we've stuck with them because it does store a lot of information that would be hard to more elsewhere. It's a good product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that things have been moved to being digital instead of using paper. It saved time, money and effort. #### Cons There are some key items missing from Ease, but I'm sure they'd be easy to add on. #### Reasons for choosing Ease GoCo has a ton to offer, but it's expensive. #### Reasons for switching to Ease The technology with HR Works wasn't where we needed it to be, it wasn't intuitive and it didn't have many helpful capabilities. --- ### Pro's and Cons - Overall rating: 4/5 - Reviewer: Anne K. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Building benefits into EASE is not easy. I have helped other agencies get started with the product. 1 agency had it for a year and their Admin person had watched Video after training video but had yet to get 1 group finished on the system where they could actually use it. We spent 2 days training them IN PERSON and getting them up and running. Recently, Ive been helping another agent - again NEW to the system. They seriously messed up deductions on about 4 cases, as well as employee applications as you have to be careful naming plans and checking that if an employee selects each plan the apps are marked correctly. In this case- Met life dental apps were not being marked when employees selected dental, due to the Plan name being wrong in the set up. Another problem was due to setting up employees with JOB CLASSES - But not offering the each plan to ALL CLASSES ... I explained to this agent Employee Class better Match the Benefit set up OTHERWISE - NEVER USE JOB CLASSES UNLESS IT"S ABSOLUTELY NECESSARY. For new users - building groups into EASE can lead to a myriad of issues. This goes away once you become proficient - but the learning curve can be devastating to agencies as we can lose cases over errors. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros EASE - Has User friendly screens and Reports. It is easier for employees to use and navigate benefits. We also like the EASE phone app #### Cons We hate the Legacy mapping fees - particularly on the supplemental insurances such as vision and life as these fees practically take away our commissions on those plans. We spend time selling those as added value benefits , it's time consuming with very small commissions, so it's a RUB when EASE takes the equivalent of those commissions monthly for the Legacy mapping fees . These NEW additional fees can increase the software monthly charge by 30% #### Reasons for switching to Ease Employee Navigator tech support was atrocious- you could never get someone on the phone and they required you to email the issue and the majority of the time their response did not address the issue. So it was a back and forth for TOO LONG ( days to weeks) . EASE support is there- and reps answer the phone and you get IMMEDIATE help. That is HUGE and was the deciding factor for me. --- ### Originally Great but declining - Overall rating: 3/5 - Reviewer: Maria H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has just been okay. As I said in the title, originally it was great but over the past several years it's been declining as they've gotten bigger and have made updates to their company structure. The product is good and we continue to use it because we can't move platforms during the busiest time of the year for our agency. However, we are exploring other options. Ease's support area is bare and rarely provides solutions. It's very difficult to get a support ticket answered. If you aren't sure which department you should select for your issue sometimes it will go unanswered because you selected the incorrect department. When you notify ease support of issues with the rates they pulled from Vericred, you are told you are wrong even though the rates you are providing them are the rates you received from the carrier. Then they expect you to manually add the rates yourself if you are needing them updated quickly. With the growth of Ease it's is evident that they are simply money motivated. Our contract was recently renewed and the previous discount went away. When asked for another discount similar to what we previously had we were told what was in it for Ease to provide another discount as before. We are sticking around for at least another year but with this attitude its hard to say anything positive about a company who cares more about money than the product they are putting out. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros What I originally liked about Ease was that it was user friendly, support staff was accessible and had an easy interface. Integration with our business was seamless and had the tools we needed to set up our business and clients for success. #### Cons There are some capabilities missing such as being able to really be notified when an employee has completed their enrollment. Or when the employer has added an employee. Or being able to pull a deduction report only for employees who are new hires and not the entire company roster. I don't like how there's little integration with other insurance companies. Other enrollment platforms have several integrations. #### Reasons for choosing Ease Chose Ease because it cost less than other platforms and provided us a solution to take in applications without having to use paper applications. --- ### Intuitive, easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Companies love Ease when I introduce it to them. It's simple, clean-looking, and cuts down on paperwork. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how intuitive the software is; everything is where I think it will be. #### Cons I don't like that I have to add certain history manually (for example, the previously-taken PTO in EaseHR). #### Reasons for switching to Ease Employee Navigator is the opposite of intuitive, very wordy, and not easy for the broker or the company admins to use. --- ### Well-Designed Benefits Management Platform - Overall rating: 5/5 - Reviewer: Vicky T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I had a positive experience with Ease. Since it was my first exposure to the platform through my employer, there was a small learning curve at the beginning, but it quickly became easy to use. The system is organized, reliable, and makes benefit management much simpler. I would definitely feel comfortable using it again in the future. I especially appreciated how benefits are organized by category, making it easy to see my medical, dental, and vision coverage in one place, even when they come from different providers. The platform feels intuitive and makes managing benefits much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My company introduced me to Ease, so it was my first time using the platform. I liked how easy it was to navigate once I got familiar with it. The layout is clean, and it made managing benefits and finding information much more convenient than I expected. Didn't have any security issue and I was able to get help from customer service staff when I had issues. #### Cons The biggest challenge was when I didn't know my company's specific URL or login link. It was a bit frustrating trying to figure out where to access the correct portal, especially as a first-time user. Once I had the right link, though, everything worked smoothly. --- ### Ease Makes Benefits Management as Easy as Can Be - Overall rating: 5/5 - Reviewer: Kennedy H. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Ease never has any technical issues or any other types of problems. Day to day, it makes managing our employee benefits plan much easier and it removes any room for error. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease is very straightforward and user friendly. Even without a tutorial, one can figure out how to carry out the main functions of the application. #### Cons There really aren't any big cons. If I am splitting hairs, I would say that accessing employee's enrollment forms could be slightly easier. When you are on the employee page and want to view the enrollment forms, you must create a report and then navigate to another page to view the forms. --- ### Great product could use some additional features - Overall rating: 5/5 - Reviewer: Stephanie A. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. It’s takes a little time to get it setup but it’s worth it to have things done electronically as apposed to paper forms #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Makes benefit enrollment easier and it has the ability to integrate with our payroll software which helps out a lot. #### Cons It does not send automatic enrollment emails to new hires so you still have to manually push those out. --- ### EASE from a Broker and Employer Viewpoint - Overall rating: 5/5 - Reviewer: Debbie H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Compliance, aca reporting #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Truly the ease of set up and the availability of all the features such as basic enrollment to full HR data collection and compliance documentation #### Cons we have honestly not had any reason or situation we have had issues with or disliked. That does not mean it could happen but right now we feel we have a great program compared to other programs we have used for clients. Ease of administration and setup is key as well as ease for employers and their employees. #### Reasons for choosing Ease just the overall ease of setup and administration. For both us as the broker and our clients that we provide ben admin to #### Reasons for switching to Ease ENAV is not as user friendly and getting help leaves a lot to be desired and you have to set up only one person or two that have access to ask questions. As the COO/Agency manager I have assigned two of our account managers since they work on it more than i but they will not talk to me if I have a question or concern. they will if we pay an additional $500 annually. --- ### Ease Platform Works for our Clients Benefits Administration Needs - Overall rating: 5/5 - Reviewer: Regina G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease is a system that we use daily to manage our clients benefits and its one that works for our clients needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We handle most our our clients benefits administration in Ease and it is a user friendly system. We have no issues with setting up new clients and maintaining our clients renewals each year. The system tracks open enrollment progress for us and new hire enrollments, terminations, or QLE. All around it is a great system for benefits administration. The carrier connections with Ease is an awesome feature that has helped cut down time of processing for our clients. #### Cons There are many great features that we aren't familiar with and have yet to use. It would be great if our clients used more than just the benefits administration feature and this is something we have to explores. Two clients have their payroll integrated with Ease and at first it wasn't clear on how the deductions needed to be sent over to the payroll system and we had errors. We were able to clarify the process and now the process runs smoothly. --- ### Ease Customer Service is Ruining a Good Product - Overall rating: 4/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been overshadowed by very poor customer service at all levels. When the software has caused such bad problems that we have to spend many, many hours to find and fix the damage that was done to the data, I found it very surprising when no apologies were given, and no one at Ease took responsibility for getting the issues fixed in a timely manner. It literally has taken months to get a couple of the problems fixed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros We are an insurance broker and use Ease primarily for benefit enrollment and oversight of our clients' employees. Dealing with medium sized businesses, reports and censuses are often created to solve problems. Ease has a sizeable array to choose from and I have always been able to find what I need. Also, building new companies in Ease and adding employees by spread sheet upload is relatively quick and easy. #### Cons Renewing benefits during open enrollment and also adding new benefits can be challenging. If you don't do it often it is difficult to remember everything that should be done. And you won't necessarily know if you have made a mistake until down the road when something doesn't work correctly. There is much to learn working in this area, although there are small question marks next to many items that can be clicked on and can be quite helpful. #### Reasons for choosing Ease It offered what we needed and the pricing was good. --- ### Ease Review - Overall rating: 5/5 - Reviewer: Elizabeth S. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is such a powerful tool and is helpful in so many ways as far as employee management, benefit management, pulling reports, access to a multitude of information in one place. I have used it both to setup client groups and utilized on the other side as an employee. The employee side was easy, flows well and walks you through it! #### Cons As an administrator, the build is daunting. Unless you have a small group, with a minimal amount of benefits, it can take a long time to build, usually needing to stop and ask questions for the setup. It can get even more frustrating for big groups with multiple classes, locations, divisions, contributions, etc. However, these are the groups that usually need or want to utilize all Ease can offer. As an admin, it takes a lot of time to build, taking away from the day to day work for a broker. #### Reasons for choosing Ease This was vetted and implemented before I joined the team. I just had to onboard as an employee and now setup new groups in it. --- ### One piece of constructive criticism - Overall rating: 5/5 - Reviewer: Nancy D. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, have been very, very pleased, and our employers have been overwhelmingly happy. Even those we more or less forced into moving to the platform have come back and said how much they like it. It's made our admin lives much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The efficiency and accuracy - save us (or our employers) a lot of time that we were previously wasting, having to follow up on paper forms to get missing information, figure out what something said that we couldn't read, etc. #### Cons There have been a couple of things that are inaccurate or incomplete. For instance, the program seems to automatically default to saying the Rx coverage is NOT creditable...but most of them are. There has also been at least one case where the detail of the BCBS lab and x-ray benefit was not exactly accurate. We can "fix" these, but we DEPEND on the program to do most of this for us. #### Reasons for choosing Ease recommendation from a couple of colleagues, work with AFLAC, comparative ease of use, and carrier integrations --- ### Small business Dream - Overall rating: 4/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease is great for Small business owners. Ease is a multifunctional tool that helps with all aspects of having employees. There is no need for employees to complete multiple forms and applications and changes are a breeze. #### Cons The reports are sometimes missing information during benefit open enrollment. Be careful with newly eligible employees during open enrollment. They must complete both current and open enrollment plan selections. --- ### Great product! - Overall rating: 5/5 - Reviewer: Madison G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, I really like Ease and feel comfortable with the platform. Despite limitations with connections to other softwares, I am able to get my work done through Ease quickly and efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease is extremely user friendly and easy to use. I personally have had very few, if any, issues with the platform. Additionally, my employees are able to use it without an issue when making their benefits enrollment selections. Additionally, the reports are extremely helpful for pulling censuses and deductions amounts. #### Cons One issue I experience with Ease currently is that my carriers do not have EDI connections to the platform, and it does not link to Paylocity, our HRIS. Therefore, most of the administration is done manually. --- ### User Since It Came Out - Overall rating: 3/5 - Reviewer: Jeff S. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been... Okay. Support and billing really need to learn that they aren't the most important people in the world and should have a way better attitude. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nice graphics, Clean Design. Easy on the employee side #### Cons COMPLICATED, lacking features, PRICING. #### Reasons for choosing Ease Pricing by subscription not employee #### Reasons for switching to Ease Lacking tools --- ### Time Saver - Overall rating: 5/5 - Reviewer: Joanne P. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My work requires obtaining accurate census details and the Ease provides that at a moments notice. It speeds up my work in getting insurance proposals and reduces the work my employer clients have to do. The excel spreadsheets makes it so easy to customize each report. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to conduct enrollments and keep health information confidential. Employees can enroll at home where they can discuss choices with a spouse and have access to medication details for the necessary medical information required. #### Cons The customized reporting option is great, but it's a little complicated to get started and took some time to get good at it. --- ### Ease is always improving - Overall rating: 5/5 - Reviewer: Gloria N. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience. Ease takes my suggestions for any type of improvement into consideration and is great on customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are easy to navigate and they improve their software all the time. #### Cons Nothing. This software is great and the employees love it. --- ### Ease Review - Overall rating: 4/5 - Reviewer: Aida S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been ok. Support is getting better but I oftentimes figure things out on my own. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like the simplicity on the employee's end. #### Cons The back-end setup can be complicated and time-consuming. There are always issues that are unpredictable. Even when running tests there are scenarios that come up that end up in errors. Training is poor on the product. It has been a learn-as-you-go experience. #### Reasons for choosing Ease Recommended by my general agent --- ### Satisfied broker and client - Overall rating: 5/5 - Reviewer: Parrish P. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Ease has been a great provider for our Agency's clients. It's powerful, yet simple to deploy and get clients up to speed whether that be HR/admin or employee level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease is a great system, learning and adapting with input from brokers and end users. It's got a great look and feel to it and the ever growing 3rd party connections and integrations are awesome. #### Cons I have to get nit picky to really get to a con but here you go, when you are typing in a pop up box and hi-lite something to change or delete it or whatever and you drag too far, the pop up box disappears and you have to start over. Rather annoying if you've typed a name, address, DOB, SS# and so forth and lose it. #### Reasons for choosing Ease Ease of use, good pricing, and connections were huge. --- ### Robust System and growing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Great business, good support. Always delivering new features and perks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really appreciate the level of thought and innovation this company invests. They continue to solve industry issues and allow brokers to benefit from the efficiency. #### Cons There is great limitations on the retirement plan setup functions. #### Reasons for choosing Ease There are very little competitors in the space for independent brokers at an affordable price. --- ### Ease vs Paper - Overall rating: 4/5 - Reviewer: Cynthia R. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to offer employers a way to add new health programs, and new hires, with less paper. The ACA was to be "paper reduction" but didn't turn out that way. This is one way to lessen the paper. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We are able to enroll new client benefits with access to benefit forms, summaries, etc. without having to locate them from each insurance carrier. #### Cons To load a new form for a carrier takes more time that we thought necessary. We had difficulty interacting with the client's security system and it took a lot of time sorting this out. --- ### Easecentral is aptly named! Easy to use, and was the center of my daily activities! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All employee and benefits information was easily stored in one, highly organized, place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Auto populating forms, electeonic signatures, and AMAZING customer service made this program a life saver in my day to day. #### Cons Sometimes the really neat little features can be hard to find, and the FAQ and help videos are more general. Also, sometimes it can take a while for a help ticket to be responded to, but that was usually only during 4th quarter when they're likely inundated with requests. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/easecentral-profile/reviews/?page=2) --- Ease Reviews, Pros and Cons - 2026 Software Advice