Ease Software

4.66 / 5 (62) FrontRunners®

About Ease


EaseCentral is a cloud-based human resource management (HRM) solution designed for small and midsize health insurance brokers. Key features include compensation statements, client management reports, online enrollment, employee scheduling, benefits administration and payroll management.

EaseCentral maps to various insurance carrier forms that enable users to compare different plans and enroll in a specific one based on a predefined set of rules. The solution also allows HR departments to send offer letters to employees and help them manage their tax routines.

Additionally, EaseCentral features a marketplace for third-party revenue management and employee engagement applications. The solution can be accessed via multiple devices such as phones, tablets, desktops, laptops and provides users with compliance management functionality and a custom reporting and analytics engine.

Services are offered on a monthly and annual subscription basis that includes support via phone and email.



Read More

Supported Operating System(s):

Web browser (OS agnostic), Windows 10

62 Reviews of Ease

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(43)

4 stars

(17)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 62 reviews

Do you use this product?Write a review

March 2018

Willie from Podium Benefits

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2018

EaseCentral is an incredible service and a tremendous value for the yearly investment

My clients and I use it and we like it. Here's a recent quote..."2018 is going well... We have had a large amount of growth and employee turnover so it has been very busy. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. "

Pros

My clients and I love EaseCentral because it is easy to use. Here's a recent direct quote from a client:
"So far this year is going welll. We have had a large amount of growth and employee turnover so it has been very busy as the Director of Operation and HR Manager. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. "

EaseCentral has allowed me to win new business because they were so impressed with the new hire on-boarding capabilities and benefit enrollment & management functionality of the platform. Also, I like that I can teach my clients how to use it themselves and administer their own benefits in about 10-30 minutes of training. Bottom line is it's easy to learn and use.

Cons

About the only thing I don't like about EaseCentral is recently their Customer Success Support team must have just grown. When I called into EaseCentral in the past I would almost always get a person that I recognized and had worked with before. The last 2-3 times I've called in to ask a question of the support team, I feel that I got a new person and I honestly think I knew more about EaseCentral's features and capabilities than he/she did.

That's about it...everything else is really 2 thumbs up. That's my feedback and the feedback from my clients have been very positive too. Thanks,

March 2018

Nolan from Qandun Insurance Agency

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

After trying many systems... Ease Central comes out on top

The main benefit our agency has received from this product is the ability to streamline the enrollment experience for our clients. On of our top goals, as it relates to interacting with our clients and prospects, is to teach. We want people to deepen their understanding of healthcare, and their benefits options. Ease Central has helped us further our mission.

Pros

Our agency has committed to using Ease Central as our default system. Though we use others from time to time, Ease Central continues to be the most user friendly choice we're aware of - For employees, company admin, and brokers like us. The reality is - Benefits administration can be complex... Having said that, Ease makes it as simple as our agency has seen.

Cons

There are a few small features that we've requested, and that the Ease Central team is working on. Our first BIG feature request has been implemented - COBRA automation through our preferred COBRA vendor... Outside of that, we'd love to see the system auto-generate term forms for employees who are no longer with the employer or eligible for benefits.

February 2018

Ian from Filice Insurance Agency

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Ben Admin system that's easy to setup, fast to deploy and most importantly - it works

simplification of benefits administration, which continues to consume more and more time from people in the insurance industry.

Pros

After trying a wide variety of ben admin systems, my favorite aspects of EaseCentral are that it's easy to setup, user friendly for group administrators and employees to use, and it creates a centralized database with a record of all benefits decisions that are available 24/7 from anywhere. Our team can setup a client in a matter of hours even after QA testing. Anyone who's been through long setups with other systems knows the importance of being able to launch quickly. The EaseCentral system was designed and continues to evolve in ways that make almost any benefits program and contribution strategy a possibility to deploy.

Cons

Product updates and new capabilities happen so quickly that if you miss a couple weeks of updates, you can be really behind.

July 2017

Andrea from Capitol Health Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Easy to use, responsive support team, excellent service & training options, very secure.

Pros

LOVE that EaseCentral provides brokers with a single source, easy-to-use system that integrates onboarding, employee benefits, payroll and many additional HR and compliance features to support and bring value to our small business clients. Complex (multiple eligibilities, classes, locations, ...) and customized benefit options are made simple for the employee - allowing them to compare benefit plans, enroll and access their benefit information 24/7. EaseCentral has been an invaluable tool and has allowed us to grow our business and better serve our clients.

Cons

Brokers and Admin are not copied on emails they send out from the EaseCentral site.
Unable to search all Employer Groups by an employee's name.

June 2018

Jillian from United Agencies

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Ease Central has been a tremendous resource, housing employee and benefit information.

I'm not sure the full scope of benefits purchased. We use it for employee data, employee benefits, elections, employer contributions, , paycheck deductions, hiring and terminations dates, wages, pay period, 5500 forms.

Pros

It is a one stop for activities with most of our employer groups. It is simple to use, easy to track tasks, and easy for employers and employees to use too. It is so nice to have eSignatures and to be able to download the apps with signatures when needed. It is a quick resource when info is needed on employees. I don't have to hunt through enrollment forms or wonder if it is accurate. It is accurate, current employee information for immediate needs. The employee cost is a great resource for employees and the website is an ongoing resource to come back to when needing documents, search tools, or when there is a qualifying event. It is awesome!

Cons

I don't have any cons about the software. Any unknown that I have come across has been quickly answered.

March 2019

Stephanie from Myriad Benefits, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2019

Efficient Enrollments

Enrollments are so much smoother, whether for a new hire, a renewing group or for a new group. It saves so much time not having to go over handwritten paper apps any more. More complete data is also available at my fingertips, easy to find and access. No more having to dig through the files to find a rate sheet, or manually calculate a family level premium.

Pros

I love how smooth the enrollment process is for the employee, the group admin, the brokerage, and the carrier. No more having to go back and forth with missing data, illegible handwriting, incorrect effective dates, etc. Plus, having the contributions, and benefit details right there for the employee, it makes their options and costs easy to see in order to make an informed decision.

Cons

The search function is a bit limited. When searching for an employee, it will only search within the selected status, ie "Active", so it can make searching a little more complex than it could be.

December 2018

Dede from BenAssist Health Insurance Services, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2018

Broker with large and small clients on EaseCentral

Able to offer Ben administration at no charge to all our clients as perk of doing business with us. We charge set up fees for micrclients only.

Pros

Able to manage all Ben administration needs and keep close eye on employee experience and provide our tailored employee decision support, ability to fix employee errors/changes and override quickly and easily

Cons

All systems demand set up time- this is no different, took my staff time to get through learning curve mostly self taught- need staff who can do this efficiently

April 2019

Lovett from KYRAS Insurance Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Reduce Admin time and cost for employer, employees and producers

tracking all client information Census on demand easy click for marketing with partners as a broker / consultant it is of value to be able to access client information and to empower the employer HR to be able to access enrollment and plan information.

Pros

Easier Open Enrollment as well as ongoing enrollment as it shows enrollment status for each employee.
Employer and employees like 24/7/365 access to benefit information
Employer can track admin changes and employee access
Added Security - 2 step authorization process to login
Paperless
Compliance documents posted
Reports easily available - census, enrollment forms, by plan, employee, vendor, etc
Compensation statements convey true employer value
Carrier/Vendor partners automatically download eligibility so employer need only enter it into EASE system.... example Employee termination - HR enters date and reason; COBRA will automatically generate when the TPA picks up the data weekly (Sunday nights).

Cons

Wanted:
more carrier partners such as Delta and VSP to automatically download eligibility
waiver form completion - currently requires an extra step to download and check box before forwarding to carrier

June 2018

Stacey from SullivanCurtisMonroe

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Easy to Use and Implement

The ability to give clients a portal in which employees can enroll in benefits without the hassle of paper forms.

Pros

The ease of use, the fact that we have complete control over the site set up and do not have to rely on the team at EaseCentral to set up sites on our behalf

Cons

Waiting patiently for file feeds to the carriers to be set up. The only piece of EaseCentral that is lacking is the inability to actually send enrollments to the carriers. But I know they are working on it.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

EaseCentral makes life so much easier as a broker!

Accurate forms and data collection. Easy Payroll deduction information to use. Great client customization.

Pros

Gathering completed forms with no more missing information or data from employers and employees. I like the central access point to manage new group enrollments as well as open enrollment changes.

Cons

It would be nice to receive specific notifications when a particular employee has made a change or completed their enrollment, etc. Other than that the system is great.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0</