EaseCentral is a cloud-based human resource management (HRM) solution designed for small and midsize health insurance brokers. Key features include compensation statements, client management reports, online enrollment, employee scheduling, benefits administration and payroll management.

EaseCentral maps to various insurance carrier forms that enable users to compare different plans and enroll in a specific one based on a predefined set of rules. The solution also allows HR departments to send offer letters to employees and help them manage their tax routines.

Additionally, EaseCentral features a marketplace for third-party revenue management and employee engagement applications. The solution can be accessed via multiple devices such as phones, tablets, desktops, laptops and provides users with compliance management functionality and a custom reporting and analytics engine.

Services are offered on a monthly and annual subscription basis that includes support via phone and email.



51 Reviews of EaseCentral

Overall rating

4.61 / 5 stars

Filters:

Showing 1 - 20 of 51 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Wonderful Product

EaseCentral is a wonderful product. The support team is accessible all the time and extremely knowledgeable. I will send an email at 7am, and I have a call scheduled for 8am. 2 of my clients have gone through open enrollment using this portal and are so happy to have this added benefit offered by my firm. I highly recommend EaseCentral.

Pros

This software offers my clients an easy to use online enrollment portal that is also easy for me as their broker to set up.

Cons

Does not integrate with all of the carriers we currently use for benefits.

December 2018

Elizabeth from Autumn Insurance

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Makes Open Enrollment Easy!

I love EaseCentral. There is a learning curve, but support is extremely helpful. They can even log into the client you are working with and help you with specifics.

Pros

I love that the employees can log in and review their benefits and make their elections themselves, leaving me time for other things.

Cons

There is a lot of setup to do, but as I learn to use it I am finding the shortcuts.

December 2018

Dede from BenAssist Health Insurance Services, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Broker with large and small clients on EaseCentral

Able to offer Ben administration at no charge to all our clients as perk of doing business with us. We charge set up fees for micrclients only.

Pros

Able to manage all Ben administration needs and keep close eye on employee experience and provide our tailored employee decision support, ability to fix employee errors/changes and override quickly and easily

Cons

All systems demand set up time- this is no different, took my staff time to get through learning curve mostly self taught- need staff who can do this efficiently

December 2018

Richard from HUB Northwest

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Review

excellent

Pros

easy to use, lots of options, good service

Cons

little real-time updating of information

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Enrollment technology for all size employers.

People don't like paper anymore. Easecentral allows plan administrators of any size group to manage open enrollment and new enrollees electronically. They don't have to track people down and collect paperwork.

Pros

Easy to implement, easy to update, and changes update in real time.
The system allows us to input all of our groups into one place. Online enrollment tools are typically too expensive for small employers and this brings the technology and employee experience to any size employer group.

Cons

Some of the help bubbles and 'learn more' pages are confusing. But the ticket system is great to get questions resolved.

December 2018

Shannon from Premier Benefits Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

EaseCentral Review

Overall, my experience has been great. The EaseCentral customer support has been great. They were an awesome point of contact as we rolled out the platform to our clients.

Pros

EaseCentral is a great tool for groups who need a user friendly benefit platform. The 24/7/365 user access is a great feature for those who want to go paperless with their benefits administration. My clients agree, using EaseCentral has cut down on their manual benefit administration time and reduced the amount of errors and employee follow up.

Cons

There were some products that EaseCentral could not support. Example: Universal Life with a variable interest rate component. We should be able to solve that with the upcoming integration with the carrier.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Solid platform, good experience for a small group

Overall user experience was very nice - visually good looking and ease of use to get started scored high with my test group. We also appreciated the fact that the system can integrate with other tools/sites.

Pros

This tool very easy to get setup in and start using quickly without a lot of support help. Works very well for our situation of testing it with a small group at first.

Cons

As we added more people to our test we began to realize we needed a bit more help as things got more complex. For example, when you add multiple people you have to scroll and navigation to jump from screen to screen becomes a little tougher.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

User freindly and easy to build

Pros

From a broker standpoint, this has been the most user friendly, easy to build platform that I have used.

Cons

There are a few things that I would update, but not much at this point. Most would be a few group specific items, but noting overall

November 2018

Denny from Rivas & Associates | ClickAskBenefits.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Changed the way I manage my clients.

Pros

Lots of pros but what sticks out most is:
1) The seamless integration of data onto enrollment forms. No more back and forth with employees correcting/completing paperwork. Such a time saver.
2) Straightforward online portal to ease enrollment for employees and access for employers/admin and us as brokers. Everything is right there.

Cons

Nothing really. Any processes that could've been simplified have already been implemented... sometimes before I even realize that there was an easier way.

November 2018

Kaye from United Agencies

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Account Manager

Pros

It places all information in one central location.

Cons

You must go in each day and complete tasks that are already completed or closed them out.

November 2018

Sharyn from Wertzco

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

2 of 5

November 2018

Use a real HRIS

Pros

It is really simple to use. But that is also its downfall. You can navigate through EaseCentral really easily. No tutorial needed. We implemented this software for our Open Enrollment and without having to really teach anyone, they all got it.

Cons

The problem with EaseCentral is that there is very little...wait, there is NO capability for customizing this to your company's needs. You can slap on a logo and a background photo and that's about it, which is a huge bummer.

November 2018

Ubaldo from United Agencies

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Fast and easy !

This software allows our clients to submit changes directly to us with no miscommunication that may occur with other manual processes.

Pros

Once you get to know the software, it works great.

Cons

I would like to see the enrollment side look more like a Shopping Cart style , Amazon style. This would help our non-english speaking employees.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Meh

I don't have benefits from my company so just waiving my benefits was too complicated

Pros

Everything seems to be laid out simply enough.

Cons

It was asking for information that should not have been required and held up my process.

July 2018

Natalie from The Grigg Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Easy and Simple

Pros

easy to use, everything is in one place. Its ease of use is great for complicated insurance things.

Cons

I love it all! no Cons. I'm able to see all my documents in one place and its super easy for me to sign up for my benefits!

July 2018

Rachel from Navinsure

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

This has been a game changer for eliminating paper and tracking employee enrollments and engagement.

Less paper, easier employee engagement, great reporting, and more.

Pros

Ease of use for employees. Easy (now) for us to set up employer groups and communicate. There is also great reporting that makes us far more efficient as benefit managers.

Cons

There are some nuances for larger or more complex groups that are still not as easy as they should be.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Best Customer Service/Tech Support ever!

Reporting is AMAZING!

Pros

Every time i call into the Vegas hotline they teach me something new and awesome about the software. It has easily freed up a lot of reporting time for us and our clients as well.

Cons

No (EDI) connections like Blue Shield with other Health Carriers. That makes it super easy for us to upload same day OE finishes

June 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Easecentral is aptly named! Easy to use, and was the center of my daily activities!

All employee and benefits information was easily stored in one, highly organized, place.

Pros

Auto populating forms, electeonic signatures, and AMAZING customer service made this program a life saver in my day to day.

Cons

Sometimes the really neat little features can be hard to find, and the FAQ and help videos are more general. Also, sometimes it can take a while for a help ticket to be responded to, but that was usually only during 4th quarter when they're likely inundated with requests.

June 2018

Matt from LBA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Smooth implementation with solid software interface

Online enrollment for new hires, paperwork renewals for Open Enrollment, robust reporting capabilities for the admin, and integrated HRIS for groups needs that functionality.

Pros

The look is visually appealing, the employees really like the look & feel, and from an admin side the reporting is very robust.

Cons

Aside from the necessary data entry to build groups there isn't anything I dislike about the software.

June 2018

Jillian from United Agencies

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Ease Central has been a tremendous resource, housing employee and benefit information.

I'm not sure the full scope of benefits purchased. We use it for employee data, employee benefits, elections, employer contributions, , paycheck deductions, hiring and terminations dates, wages, pay period, 5500 forms.

Pros

It is a one stop for activities with most of our employer groups. It is simple to use, easy to track tasks, and easy for employers and employees to use too. It is so nice to have eSignatures and to be able to download the apps with signatures when needed. It is a quick resource when info is needed on employees. I don't have to hunt through enrollment forms or wonder if it is accurate. It is accurate, current employee information for immediate needs. The employee cost is a great resource for employees and the website is an ongoing resource to come back to when needing documents, search tools, or when there is a qualifying event. It is awesome!

Cons

I don't have any cons about the software. Any unknown that I have come across has been quickly answered.

June 2018

Erin from Rancho Mesa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

I love Ease Central, it makes it easy for me as an administrator to track my groups enrollments, etc

Pros

User friendly
Service Team is awesome
Houses so much useful information for both me as an administrator and for employees
Reports are easily accessible (Enrollment Reports, etc.)
Employees are able to view benefit summaries, plan designs, etc.
Makes Open Enrollments MUCH smoother of a process

Cons

I wish everything was an automatic file feed over to the carrier, so far I do not have any other cons to mention.