Ease Software

Ease Software

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FrontRunners 2021

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About Ease

Ease (formerly EaseCentral) helps insurance brokers offer their SMB clients better service through simple technology. Ease makes it simple to set up and manage benefits, onboard new hires, stay compliant and offer employees one destination for all their human resources information. Today, more than 70,000 SMBs use Ease for benefits and HR. ...
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Ease employee benefits

Ease User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 102 reviews

User Profile

Willie

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2018

EaseCentral is an incredible service and a tremendous value for the yearly investment

My clients and I use it and we like it. Here's a recent quote..."2018 is going well... We have had a large amount of growth and employee turnover so it has been very busy. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. "

Pros

My clients and I love EaseCentral because it is easy to use. Here's a recent direct quote from a client: "So far this year is going welll. We have had a large amount of growth and employee turnover so it has been very busy as the Director of Operation and HR Manager. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. " EaseCentral has allowed me to win new business because they were so impressed with the new hire on-boarding capabilities and benefit enrollment & management functionality of the platform. Also, I like that I can teach my clients how to use it themselves and administer their own benefits in about 10-30 minutes of training. Bottom line is it's easy to learn and use.

Cons

About the only thing I don't like about EaseCentral is recently their Customer Success Support team must have just grown. When I called into EaseCentral in the past I would almost always get a person that I recognized and had worked with before. The last 2-3 times I've called in to ask a question of the support team, I feel that I got a new person and I honestly think I knew more about EaseCentral's features and capabilities than he/she did. That's about it...everything else is really 2 thumbs up. That's my feedback and the feedback from my clients have been very positive too. Thanks,

Harley

Company size: 2-10 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Top Choice

Ease has been a solution to the Covid 19 problem where enrollment can be done by the employees at their homes. It has also been wonderful for groups with employees in multiple states for them to enroll on-line. And there is no missing information as the program requires answers before you can go to the next section. Customer support is right there to help you, no long waits that stops your progress.

Pros

The Ease software is easy to use. Adding a new company is a snap because all the product data, forms and plan designs are in the Ease library. Plan Administrators love the fact that all of their employee's information is at their fingertips and chasing illegible enrollment forms is a thing of the past. And, 1095 ACA reporting is quick and easy. A Great feature is that you have a Success Manager assigned to you so you can get up and running quickly and someone to go to for assistance with any feature.

Cons

I am waiting for integration with some of the largest carriers to take place so enrollments and terminations would be automated. However, Ease has added multiple carriers to that list, just not the ones I sell.

Reasons for switching to Ease

Ease offered so much more and flowed properly. I did not find Employee Navigator user friendly or intuitive.

Maria

Company size: 51-200 employees

Industry: Environmental Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

EASE made easy!

You basically set up all your plans and emails that you want to send to employees. Add all employees in with an excel sheet. Then you can start by sending an email that goes out to employees to select their benefits. You can even put a video like a tutorial on how to use.

Pros

I loved that this software is friendly user for both the administrator and for our staff. I never receive any complaints from our employees.

Cons

Honestly, I can't think of anything negative to say about this software. It's so easy to maintain.

Reasons for choosing Ease

Loved the platform and the charge was perfect for our budget.

Reasons for switching to Ease

We wanted to make everything in HR electronic and this works so well for us.

Eric

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

March 2018

Pleasant but can be frustrating

Pros

The ability to have applications generated extremely easily. Applications will typically have all of the necessary information. It is easy to use once you have learned it. It is constantly changing and they are constantly adding new information. Saves a ton of time when working properly.

Cons

There is a lot of room for error. The program does not save everything like it is supposed to at all points. Mapping errors have sometimes caused bigger issues with the company as a whole. Not constantly reliable as certain information does not get mapped despite the website being set up for it. Finding out why issues are happening can be extremely frustrating

marilyn

Company size: 51-200 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2022

Technology Mngr

have been using it for 6 years and enjoy the simplicity of the platform

Pros

Very user friendly, the dashboard is easy to maneuver through and great ACA and reporting tools

Cons

Their customer support needs help. They have a bot for support on the platform that offers a chat /call or email feature to reach support. This is a new feature they brought to their platform this year and is not very streamlined. Takes some time to get callbacks and email responses, the chat service is only available from 9-3pm

Reasons for choosing Ease

Cost factor

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