--- title: "Employee Navigator Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Employee Navigator. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Employee Navigator is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/employee-navigator-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Benefits Administration Software](https://www.softwareadvice.com/hr/benefits-administration-comparison/) / [Employee Navigator](https://www.softwareadvice.com/hr/employee-navigator-profile/) / Employee Navigator Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/employee-navigator-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/employee-navigator-profile/alternatives/) # Employee Navigator User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 187 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 121 reviews (65%) - 4 stars: 54 reviews (29%) - 3 stars: 8 reviews (4%) - 2 stars: 3 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - It integrates seamlessly with our payroll software and keeps up with all of our employee benefit changes, even the smallest changes, such as a premium change due to a salary change. - It provides a centralized system that streamlines onboarding, enrollment, and employee data management, which has significantly reduced administrative workload and improved overall accuracy. - One addition is I wish it provided the new updated rates for whichever plan information your company is utilizing, that could be really helpful. ### Most mentioned cons - The reporting functioning can be really hard to navigate if you don't know some of the terms that are being used for report names, or where to find specific reports. - absolutely horrible support-We have attempting now for a week to get the login issue corrected and none of the call support can help. - At times, rates are not correct in Employee Navigator so the wrong deduction amounts are taken from employee paychecks. ## Employee Navigator customer reviews Showing reviews 1-25 of 187 (page 1). ### I would recommend Employee Navigator - Overall rating: 5/5 - Reviewer: Carla G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall since switching to this platform 2 years ago I have had a great experience. It syncs with Paylocity and has had no issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is very user friendly and fast to update changes. The system will sync and update usually within a day to reflect changes. #### Cons There have been times where I will update directly in Employee Navigator but the changes will not occur if you do not make them in CRM first. #### Reasons for switching to Employee Navigator Their system was not efficient for the value we were paying --- ### Easy to Use, Easy to Integrate, Easy to Customize! - Overall rating: 5/5 - Reviewer: Jennifer C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use EN for our benefits enrollment process. It makes it so much easier for employees to enroll. I love that it feeds through to our payroll system so no manual entry of deductions is necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of integration with our HRIS and Payroll System. Very customizable and user friendly. Our employees find it easy to enroll and or change their benefits directly in Employee Navigator! #### Cons I would like to see more canned report options. I find I'm often writing ad-hoc reports. The reports they have are good, but they are limited. #### Reasons for choosing Employee Navigator Cost was a huge driving factor. Employee Navigator seemed easier to use and administer and the cost was half the price. --- ### Employee Navigator is an affordable, robust benefits administration system! - Overall rating: 5/5 - Reviewer: Nancy G. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We have become much more efficient as an agency and the dreaded fourth quarter is more manageable. Most of our clients now handle open enrollment through Employee Navigator which has improved accuracy and reduced our processing time. Many of our clients have now integrated payroll and vendor feeds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was an early adopter of Employee Navigator, having used it for nearly 5 years now. I have never regretted the decision as it continues to evolve to meet the ever-changing demands of the industry, brokers & clients. This software is an integral component of our success in both managing clients and attracting them. #### Cons I wish it had an Agency Management System component and commission tracking. --- ### Very Poor online support - Overall rating: 1/5 - Reviewer: P B. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered absolutely horrible support-We have attempting now for a week to get the login issue corrected and none of the call support can help. then instead of having a better support available they want to send and email, hide behind inept company support and then oh we'll contact you VERY POOR CUSTOMER SUPPORT I HAVE WASTED OVER 6 HOURS THIS WEEK. enavigator owes me $2,500 in LOST TIME/REVENUE #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros at this point nothing - why would i write anything good when all they do is say as part of our process........ #### Cons EN support for online access is HORRIBLE. username/passwords are kicked out weekly. downloading the verification software is also done with NO assistance from a technical support staff --- ### Great tool for employees - Overall rating: 4/5 - Reviewer: Alyssa C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it has been a pretty resourceful tool for our employees however I do wish that the intergration part was updated for a more seamless intergration with less of a wait time to the information that should be moved over. Additonally, I do really like the fact that it is super easy to compare benefits options available to you. One addition is I wish it provided the new updated rates for whichever plan information your company is utilizing, that could be really helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love that it is an easy tool for employees to choose and compare their benefits options. I like that it can store benefits documentation and I really appreciate that it intergrates with Paylocity. #### Cons It can take time for information to populate over to Paylocity and sometimes we do have to ask our broker to take a look into the system to see why information did not transfer. You have to be mindful of the info that is transfering. --- ### Employee Navigator - User Friendly, Excellent Customer Service - Overall rating: 5/5 - Reviewer: Victoria W. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered The overall experience is wonderful, excellent customer service, connects direct to the HRIS and Insurance platform saving hours of manual labor hours for me. In addition, it has compliance reminders to help me stay compliant with required notices and law changes. I highly recommend this product as a one stop solution for your benefits platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application is extremely user friendly and really simplifies getting employees enrolled in benefits. This application also helps ensure that we are maintaining compliance with changes and required notices. The customer support has been amazing as well, I have never had to wait more than a few hours to get an issue resolved. The application connects the benefits deductions directly to our HRIS software eliminating the need for manual entries. It is a great tool for the busy HR professional. #### Cons There really are no cons, we do have divisions that we have to enter which can be a pain but that is organization specific and not anything that Employee Navigator has required! #### Reasons for choosing Employee Navigator The simplicity of the platform, it is truly user friendly and allows both administrators and employees to stay on top of their benefits without having to be computer savvy. --- ### Great benefit tool/app and easy integration with feeds. - Overall rating: 5/5 - Reviewer: Devin S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered It has been great, honestly has worked so well with intergrating our systems with feeds. It has been less issues arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it feeds to and from other applications for benefits, which makes processes SO much easier. #### Cons I really have not come accross any issues with Employee Navigator. Both admins and users find it extremely easy to use. #### Reasons for switching to Employee Navigator The feeds and overall benefit enrollment process was the easy for both admin and users. --- ### Great Reports and Ease of Use for Manager and Employee - Overall rating: 5/5 - Reviewer: Courtney T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Employee Navigator was a great switch. The switch from our past platform was involuntary, but I am really glad it happened. The layout and features on Navigator are much better and the reporting is very easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy! Employee Navigator makes benefit administration effortless. It's a very modern software that is very clean and professional. #### Cons At first, notifications were wonky. They would turn off without my approval, but I was able to contact customer support and get that fixed quickly. #### Reasons for switching to Employee Navigator Our insurance broker was switching, so we were forced to make the switch. --- ### Very Good Benefits Portal - Overall rating: 5/5 - Reviewer: Brenda A. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience, we partner with Benechoice and they were able to setup the system so that it functions properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and convenience of the platform makes it easy for our team members to enroll and make changes to their benefits. #### Cons n/a #### Reasons for switching to Employee Navigator Ease is no longer active, they transferred our account to EmNav --- ### It's all in one place! Great! - Overall rating: 4/5 - Reviewer: LINDA F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been very good. We have never had a tool like this before and it has been so helpful and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It puts all of benefits in one place. This is so much easier for the Employer and Employees at renewal time. It sends out emails directly and automatically during open enrollment, reminding them that they haven't yet enrolled. The benefits that were elected are available for the employee at any time. They put lots of details of the benefits for reference, since many employee don't read the documents closely when enrolling. #### Cons When we agreed to go to Navigator, we were told that our payroll from Paylocity would automatically be linked so that we won't have to manually post in Paylocity the benefits chosen at open enrollment . This was not true. We still had to put it all into Paylocity one by one. We were now told that they have to do a special, lengthy process, to link Paylocity to Navigator. So far, no one has the time to do all those steps. --- ### Most user friendly system for a non-technical user - Overall rating: 5/5 - Reviewer: Megan C. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Our experience has been very positive for us and our clients. It's a huge value to be able to offer this to our employers to help manage their employees and benefits. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We've learned as we go with this system but once we got the hang of certain features or rules for plan setup it became much more smooth to set up new accounts. We have used/experienced other systems and this is the most user friendly. The support team is excellent and helpful whenever we have questions. The wall feature is critical in managing changes. #### Cons The reporting tool could use some work. It's not possible to pull only new hire elections for deductions. There also needs to be a way to include new employees in an open enrollment period without having them enroll twice (once for OE and once for new hire eligibility). They MUST get the PDF editor/fillable form situation figured out asap. Being able to map any fields to a PDF form needs to be figured out. #### Reasons for choosing Employee Navigator I used both and found the alternative to be less intuitive. It looks nice/flashy and has one feature of PDF mapping/forms that is nice. Otherwise, we have other clients who use it and it doesn't do agent assisted enrollments smoothly nor does it integrate well with some of the third party vendors. --- ### Best System for Group Health Insurance - Overall rating: 5/5 - Reviewer: Brian A. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered We have been using Employee Navigator for close to 10 years. We were not disappointed with our choice, nor were our clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This system is superior when it comes to general benefits administration. Employee Navigator can handle the most complex of builds since it is a very customizable platform. Businesses love how quickly we can get it setup and love integrations back to payroll. A seamless system for users and HR alike. #### Cons Although not their core feature, spending some more time on Onboarding (digital I9, and type in forms), as well as their Time and Attendance modules would be beneficial to invest in. #### Reasons for choosing Employee Navigator Ability to be completely customizable to our groups. --- ### Streamlines the benefit process- a win win! - Overall rating: 5/5 - Reviewer: Emily C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been great thus far! We have used Employee Navigator for the past 3+ year and we are extremely happy with its functionality. As I previously stated, it has cut out a lot of the leg work for me and automated our benefits process which is a huge plus for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Employee Navigator makes our benefit process very easy. From new hire enrollments to open enrollment, it has cut out the leg work and made it so easy for these things to be completed on both the employee and employer end. It is integrated with our HRIS system, Paylocity, so it receives updates on things like name/address changes, new hires, and terminations and applies them in real time. It has automated a lot of the process that we used to do manually so it has also saved our company time and money! #### Cons The reporting functioning can be really hard to navigate if you don't know some of the terms that are being used for report names, or where to find specific reports. --- ### Accessible! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Pleasant. User friendly. Accessible. Simple, and walks you through every step of the way. I like that it can integrate with Paylocity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its super simple and user friendly. Literally walks you through every step of the way. It flows nicely with Paylocity so everything is consistent. #### Cons I wish the custom reporting was a little more user friendly. Other than that I have no complaints about it. --- ### HR Generalist - Overall rating: 5/5 - Reviewer: Julia H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with Employee Navigator has been pretty seamless! Client Service is great, the website is easy to navigate and learn, and I feel comfortable asking questions if I have any. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a new user, Employee Navigator has been very easy to learn and easy to navigate. I had training with an account manager before being able to use, which was very helpful! I appreciate that it's not as clunky as other platforms. #### Cons At this time, I haven't experienced any issues with Employee Navigator. My only real feedback is that I wish there were more automated message or email templates that could be sent directly from Employee Navigator pertaining to new employee benefit reminders. --- ### Great platform and integrations - Overall rating: 5/5 - Reviewer: Nora S. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Open enrollment process is a breeze, ability to customize dashboards and materials, great support, and Integration with our HRIS Paycor. #### Cons Some FSA contributions don’t feed over to our HRIS for payroll deductions so we still have to monitor and audit. --- ### Good benefits management, ok compared to other HR management software - Overall rating: 3/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am happy with it as a basic HR, benefits, and time-off management tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Employee Navigator is a great platform for benefits management. It simplifies enrollment for both the employee and our HR team. #### Cons The HR tools are very limited. I would love to have training and employee performance management included. I have been a user for at least 5 years and other than adding integrations to 3-party applications, I have seen no development within the platform. --- ### Save money and time with Employee Navigator administrative tools. - Overall rating: 5/5 - Reviewer: Dee P. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Very positive experiences with the system and with its employees who make it a pleasure to call in with a question. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They have the processes we need; are willing to listen to new ideas for upgrades to those processes; put lots of enthusiasm and effort into training and providing support to their clients and their vendors. #### Cons Honestly, they are awesome, but the one area which needs a bit more attention is the search tool. They have amazing articles, but the update of those articles doesn't show unless you click on them. I would like to see the updated date on the review page. #### Reasons for choosing Employee Navigator This is the most affordable and we loved the owner and management interatction. This is reflected in the employee's positive attitude and willingness to train and explain the processes we need to succeed in our efforts to serve our clients quickly and efficiently. --- ### Employee Navigator Is The Best Benefits Management Software - Overall rating: 5/5 - Reviewer: Michelle H. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Outstanding and I look forward to our continued relationship! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I present this software to a client and see how excited they get about how easy it is to manage and how easy it is for employees to enroll and say "I want it, where do we sign up", before I even finish the demo speaks for itself!!!!! :) #### Cons I would not say there is anything I like least about this software, it is constantly evolving, their product team wants to hear what is and is not working, if there is an ehnancement request that gets enough backing from other users, EN will do their best to make it happen or will alwasy provide a workaround! They go above and beyond to ensure that this product works for everyone. --- ### Great piece of software for benefits admin - Overall rating: 5/5 - Reviewer: Elizabeth S. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Absolutely positive! I liked it so much at a prior job that I brought it with me to my current job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's free thru our insurer, we get great IT support, and it makes electing benefits so easy. #### Cons Some of the configuration settings we need are a bit contrary and some of the integrations don't behave as expected. #### Reasons for choosing Employee Navigator I'd used it before and really liked it. It made things much easier. --- ### We Love Employee Navigator - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Wonderful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer service is second to none. Whoever answers the phone owns your questions I have never had an issue with follow up. They work very hard to be partners sharing information and/or trainings without being annoying. I've been in employee benefits for 25 years and I highly recommend Employee Navigator. It has helped us scale and has greatly reduced our costs. We also love it integrates with lots of payroll and cobra vendors. #### Cons We have honestly not had any issues and are Raving Fans. --- ### Meets the needs for benefits enrollment - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've only used this a couple times due to the limited reasons behind using the software. Each time has been just fine. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Enrolling in benefits this year took all of two minutes and a couple of clicks. I like that. I've definitely used more confusing, tedious software and processes in the past, and it was unlike Employee Navigator. I'm grateful my company uses this to enroll in benefits. The only problem I'm having now is accessing my HSA, but this could very well not be to the fault of Employee Navigator. #### Cons I don't like that we only use this software once a year, for benefits selection. I'm not sure if more features exist or could be added to it so it'd be more relevant in our work lives. --- ### User Friendly, Efficient, Transparent! - Overall rating: 5/5 - Reviewer: Ariel T. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company has utilized Employee Navigator for a few years now and we appreciate how user friendly it is. The information provided to employees regarding their benefits and PTO is transparent and easy to locate. No complaints here! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The dashboard is set up to conveniently find what you are looking for. Whether it is benefits, PTO tracking, reporting, etc. Also, the process to add a new hire is easy to follow. #### Cons So many reporting options, it is sometimes tough to decipher which report I need to pull in order to find what I am looking for. Although, this is not necessarily a bad problem to have! --- ### Great product - Overall rating: 5/5 - Reviewer: Paula T. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This integrates with my payroll processing software seamlessly. Employees choose their coverage, I receive a notification of this and can print out a report of what they chose, all deductions automatically populate into our payroll system. I do not need to do anything! This is a free service that is being paid for my our insurance broker #### Cons Setting up the integration can be difficult, but I have done it a few times now over the years and I kind of know what I am doing. The reporting feature is cumbersome and hard to use. #### Reasons for choosing Employee Navigator This has always been offered free by my insurance broker, cannot say no to a free product. --- ### Easy Benefit Adminstration for Smaller Business - Overall rating: 5/5 - Reviewer: Kerri A. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Employee Navigator because our benefits administrator (Alera Group) set it up. It interfaces easily with our payroll system (Paylocity). New employees are automatically enrolled in the system and receive an email to set up their benefits. Payroll data is automatically updated for income-driven benefits, such as disability insurance. During Open Enrollment, the new benefits enrollments are automatically sent to Paylocity, so the individual deductions are updated. #### Cons The website does not allow you to update the passwords directly. Instead, it requires a password reset email be sent. Many of our employees only access the site during Open Enrollment, and do not actively use their email accounts. This can often create a chain reaction of password reset emails. It would be helpful to have alternate ways to reset passwords, such as text confirmations. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/employee-navigator-profile/reviews/?page=2) --- Employee Navigator Reviews, Pros and Cons - 2026 Software Advice