--- title: "Employee Navigator Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Employee Navigator. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Employee Navigator is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/employee-navigator-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Benefits Administration Software](https://www.softwareadvice.com/hr/benefits-administration-comparison/) / [Employee Navigator](https://www.softwareadvice.com/hr/employee-navigator-profile/) / Employee Navigator Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/employee-navigator-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/employee-navigator-profile/alternatives/) # Employee Navigator User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 184 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.7/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 120 reviews (65%) - 4 stars: 52 reviews (28%) - 3 stars: 8 reviews (4%) - 2 stars: 3 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - It provides a centralized system that streamlines onboarding, enrollment, and employee data management, which has significantly reduced administrative workload and improved overall accuracy. - It integrates seamlessly with our payroll software and keeps up with all of our employee benefit changes, even the smallest changes, such as a premium change due to a salary change. - Strong integration capabilities with payroll and carrier systems, improving overall data accuracy ### Most mentioned cons - The reporting functioning can be really hard to navigate if you don't know some of the terms that are being used for report names, or where to find specific reports. - absolutely horrible support-We have attempting now for a week to get the login issue corrected and none of the call support can help. - At times, rates are not correct in Employee Navigator so the wrong deduction amounts are taken from employee paychecks. ## Employee Navigator customer reviews Showing reviews 1-25 of 184 (page 1). ### I would recommend Employee Navigator - Overall rating: 5/5 - Reviewer: Carla G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall since switching to this platform 2 years ago I have had a great experience. It syncs with Paylocity and has had no issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is very user friendly and fast to update changes. The system will sync and update usually within a day to reflect changes. #### Cons There have been times where I will update directly in Employee Navigator but the changes will not occur if you do not make them in CRM first. #### Reasons for switching to Employee Navigator Their system was not efficient for the value we were paying --- ### Easy to Use, Easy to Integrate, Easy to Customize! - Overall rating: 5/5 - Reviewer: Jennifer C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use EN for our benefits enrollment process. It makes it so much easier for employees to enroll. I love that it feeds through to our payroll system so no manual entry of deductions is necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of integration with our HRIS and Payroll System. Very customizable and user friendly. Our employees find it easy to enroll and or change their benefits directly in Employee Navigator! #### Cons I would like to see more canned report options. I find I'm often writing ad-hoc reports. The reports they have are good, but they are limited. #### Reasons for choosing Employee Navigator Cost was a huge driving factor. Employee Navigator seemed easier to use and administer and the cost was half the price. --- ### Employee Navigator is an affordable, robust benefits administration system! - Overall rating: 5/5 - Reviewer: Nancy G. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We have become much more efficient as an agency and the dreaded fourth quarter is more manageable. Most of our clients now handle open enrollment through Employee Navigator which has improved accuracy and reduced our processing time. Many of our clients have now integrated payroll and vendor feeds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was an early adopter of Employee Navigator, having used it for nearly 5 years now. I have never regretted the decision as it continues to evolve to meet the ever-changing demands of the industry, brokers & clients. This software is an integral component of our success in both managing clients and attracting them. #### Cons I wish it had an Agency Management System component and commission tracking. --- ### Very Poor online support - Overall rating: 1/5 - Reviewer: P B. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered absolutely horrible support-We have attempting now for a week to get the login issue corrected and none of the call support can help. then instead of having a better support available they want to send and email, hide behind inept company support and then oh we'll contact you VERY POOR CUSTOMER SUPPORT I HAVE WASTED OVER 6 HOURS THIS WEEK. enavigator owes me $2,500 in LOST TIME/REVENUE #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros at this point nothing - why would i write anything good when all they do is say as part of our process........ #### Cons EN support for online access is HORRIBLE. username/passwords are kicked out weekly. downloading the verification software is also done with NO assistance from a technical support staff --- ### Great Reports and Ease of Use for Manager and Employee - Overall rating: 5/5 - Reviewer: Courtney T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Employee Navigator was a great switch. The switch from our past platform was involuntary, but I am really glad it happened. The layout and features on Navigator are much better and the reporting is very easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy! Employee Navigator makes benefit administration effortless. It's a very modern software that is very clean and professional. #### Cons At first, notifications were wonky. They would turn off without my approval, but I was able to contact customer support and get that fixed quickly. #### Reasons for switching to Employee Navigator Our insurance broker was switching, so we were forced to make the switch. --- ### Employee Navigator - User Friendly, Excellent Customer Service - Overall rating: 5/5 - Reviewer: Victoria W. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered The overall experience is wonderful, excellent customer service, connects direct to the HRIS and Insurance platform saving hours of manual labor hours for me. In addition, it has compliance reminders to help me stay compliant with required notices and law changes. I highly recommend this product as a one stop solution for your benefits platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application is extremely user friendly and really simplifies getting employees enrolled in benefits. This application also helps ensure that we are maintaining compliance with changes and required notices. The customer support has been amazing as well, I have never had to wait more than a few hours to get an issue resolved. The application connects the benefits deductions directly to our HRIS software eliminating the need for manual entries. It is a great tool for the busy HR professional. #### Cons There really are no cons, we do have divisions that we have to enter which can be a pain but that is organization specific and not anything that Employee Navigator has required! #### Reasons for choosing Employee Navigator The simplicity of the platform, it is truly user friendly and allows both administrators and employees to stay on top of their benefits without having to be computer savvy. --- ### Great benefit tool/app and easy integration with feeds. - Overall rating: 5/5 - Reviewer: Devin S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered It has been great, honestly has worked so well with intergrating our systems with feeds. It has been less issues arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it feeds to and from other applications for benefits, which makes processes SO much easier. #### Cons I really have not come accross any issues with Employee Navigator. Both admins and users find it extremely easy to use. #### Reasons for switching to Employee Navigator The feeds and overall benefit enrollment process was the easy for both admin and users. --- ### HR Director - Overall rating: 4/5 - Reviewer: Rebecca J. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall a great program and most of the negatives or opportunities are more of a communication issue not so much the site. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I do like the reports on the site and the ability to see in real time the updates after the employee completes their benefits so we can ensure the update is in payroll timely. #### Cons Some of the features are not as helpful especially around feeds to your payroll the communication was not clear when we decided to use them for Employee Benefit Platform instead of our HCM #### Reasons for choosing Employee Navigator It was free. I am moving to Paycor soon and expect that I might use them but we will see. #### Reasons for switching to Employee Navigator Because I hate having extra work of not having my programs talk to each other. --- ### Employee Navigator Feedback - Overall rating: 5/5 - Reviewer: Julie P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been very positive. The program is designed to be simple and easy for employees to be able to enroll in their benefits and for administrators to easily find reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of the program. It makes my job so much easier with all the reporting features, tracking new hires to make sure they have enrolled in benefits. The ease of integrating with our payroll company. #### Cons There isn't anything I don't like about the program. I can't find any con to report. It's simply the easiest program to use for employees and Administrators. #### Reasons for switching to Employee Navigator The bswift product did not support the difficulties of our organization and the different States we work in. --- ### Very Good Benefits Portal - Overall rating: 5/5 - Reviewer: Brenda A. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience, we partner with Benechoice and they were able to setup the system so that it functions properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and convenience of the platform makes it easy for our team members to enroll and make changes to their benefits. #### Cons n/a #### Reasons for switching to Employee Navigator Ease is no longer active, they transferred our account to EmNav --- ### An Excellent Benefits System with Integration to Most HRIS Systems - Overall rating: 5/5 - Reviewer: Karen C. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a very positive experience with EN. It saves us money by not including a benefits module in our HRIS system, and flows seamlessly between both systems. Open enrollment is very easy and my ACA reporting of 1095Cs only took me about 20 minutes to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Employee Navigator is an excellent benefits system. It is very easy to use, and makes benefits administration less complicated. #### Cons There are a couple of deduction codes that aren't able to feed over to my payroll system, and I have to manually update them. They are the employer paid codes. --- ### Great product! Try Employee Navigator - Overall rating: 5/5 - Reviewer: Trey M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been great, we have been using it for 3 years now. Employees love using it for open enrollment #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it was to integrate into our payroll system. Made everything effortless. Also the SSO is a great feature #### Cons Sometimes the syncs can be a little off, but they’re able to be corrected very fast, so it’s not a huge issue --- ### Great site - Overall rating: 5/5 - Reviewer: Sherri C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Employee navigator saves time and is user-friendly for those who are not so tech-savvy. Employees can log in to view their previous contributions and move forward into the next benefit year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The website is easy to navigate, and you do not have to worry about paper. all your elections are in one spot #### Cons I do not see any cons at this point when using employee navigator. It works very well. Employees have no issue logging on --- ### Connected with Employee Navigator - Overall rating: 5/5 - Reviewer: Maria C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It's been a positive experience, other than a few times when things didn't work (e.g., new Team Member couldn't log on). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love how easily Employee Navigator connects to other platforms such as Paylocity. This makes it easier as an owner to make sure that nothing gets entered incorrectly or anything is missed. Also love the notifications about onboarding, birthdays, etc. Lastly, it's great that my insurance broker can also work on things for me on the Employee Navigator. #### Cons There have been times when new Team Members aren't able to log on and we have to wait as well as troubleshoot things. --- ### Employee Navigator - Overall rating: 5/5 - Reviewer: Kasey C. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Employee Navigator has been very postive. From the initial training to all of the available webinars and recordings to the support and the actual system itself, it is a well oiled machine! The bar has been set and I rarely use another system without expressing frustration that they don't have the options or setup that Employee Navigator does. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy Employee Navigator is to use. The system is very intuitive and able to calculate eligibility in a number of ways and account for a variety of unique circumstances. The enroller view looks just like the employee view and makes it easy for the enroller to see exactly what is being elected for only that specific new hire or open enrollment window. There is no guessing. The timeline tracks every action to an employee profile or election which makes it very easy to know exactly what happened and who was signed in to complete that action. Employee Navigator is constantly adding new partners for data integrations. Support is amazing. They are always friendly, helpful and responsive and if they aren't certain of an answer, they will work until they have an answer. The help pages are are easy to search and to understand and always link to other things that you might want or need to know about your topic. Employee Navigator is always a positive experience. #### Cons Because you have to be a premier user to call Support, there are times when I am working with another group and they can't specifically help me if I am not the premier user on that group. I understand why they have the premier users, but it would be great if they could still help me with the specific group as long as I am a premier user on another account. --- ### Employee Navigator Technology is Easy as 1-2-3! - Overall rating: 5/5 - Reviewer: Rana K. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered My clients love Employee Navigator and their employees find it easy to use and quick to make changes or enroll in benefits. The Onboarding platform is also very straightforward and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use, navigate through and find what you need quickly. How easy it is to build the plans and the instructions are straight forward, but the best thing about Employee Navigator is the Support Team and the quick response time in submitting a ticket or speaking with someone on the phone and getting an immediate response. the support team is amazing, you will not find any other software platform that provides better service! They are exceptional! #### Cons Not sure, some of my clients want the ability to add unique programming but that is about all I can think of. --- ### With EN Your Clients will be Happy - Overall rating: 5/5 - Reviewer: Kathleen K. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Love this system, with each day you will learn something new and gain more knowledge. Would recommend EN to all brokers/agencies!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EN offers Online Training for Primer Users. Once trained your client builds will go smoothly. You have the ability to testing out features with Demo EEs you can add and this is also an additional layer of training for your HR clients who are using the system. Integrate whenever you can, start with the data exchange preferred carriers this saves your agency staff time on manual eligibility processing and makes for less carrier audits needed which saves your client and your agency time. Love the Onboarding feature for new hires, Asset tracking of company equipment, the PTO feature is available and you also can process ACA in EN for 50+ eligible clients. All of the above is handle within Employee Navigator with one login to the same system, not different systems but within EN which make things easier for everyone. No hidden fees. You will not be disappointed. We love the system and so do our clients and their employees who are using it daily. To close EN Support will never let you down, their TEAM is amazing, very professional and knowledgeable. Can not say enough positive above Employee Navigator, embrace the system and learn the functions and you will see the positive impact as our agency has. #### Cons With any new system you have to embrace the system and how it works. The biggest challenge we had was creating the workbook we use to collect the data for the new client builds and with only 1 person handling EVERYTHING in EN setting a reasonable turn around time to set client expectations but that had nothing to do with EN directly. #### Reasons for choosing Employee Navigator We use EN, Ease, GIS and a couple of other systems but are working to get as many of our 100+ clients on EN as possible in a workload that works for our staff. It was just myself handling all things EN for the past year and now with additional staff we can focus on adding more clients to EN. --- ### Great system for managing benefits online and user friendly for HR Staff - Overall rating: 5/5 - Reviewer: Lisha B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I have worked with Employee Navigator since 2017 as a Benefits Analyst setting up the software for enrollments and benefits management. This is a great system for administering benefits, setting up electronic data interface (EDI) with carriers (including 834 reports built by the user), managing ACA, PTO, and OnBoarding. Clients can also integrate their payroll vendors, Cobra and FSA Administrators with Navigator. Their help desk system is run very well and you typically have an answer back within 24 hours, or at least a follow-up if the issues is still being researched. It was an easy system for me to learn as well, but I did have experience with similar products prior to using this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. Solutions for many types of insurance products. Knowledgeable staff. Help Center "Community" of users is a great resource for workarounds and other information. #### Cons There are some limitations with particular plan features (like any software). Some aspects of the reporting system are limiting as well. They do have suggestion section in their help center for software updates you wish to see. --- ### Employee Navigator for Benefit Admin - Overall rating: 5/5 - Reviewer: Gerry R. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered We use the program all day and can't imagine how we ever did the job before. This tool makes our, and our clients, job easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This intuitive system keeps us connected to our clients and their employees; helping us to stay abreast of any status changes, benefit enrollments, and compliance requriements. #### Cons There is a learning curve - it takes awhile of regular use to become accustomed to where everything is. #### Reasons for choosing Employee Navigator EN is the best, most comprehensive system for the money; and the training and support offered is outstanding. --- ### I Use Employee Navigator daily, and love the ease of use! - Overall rating: 5/5 - Reviewer: Angie B. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered I love using Employee Navigator, and have gotten many positive responses from HR Administrators using it, as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Friendly, helpful and very knowledgeable support team; ease of use; system is easy to navigate through, with so many tools at your fingertips to make benefits management much easier. #### Cons There are no cons that I can think of. I highly recommend it! --- ### Good Product for Employee and Benefit Management - Overall rating: 4/5 - Reviewer: jessica j. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, It is a great system and easy to use. Most of the employees find it easy to get there information quickly and can be accessed from anywhere. It is also easy for New hires to log on and start their new hire forms #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is a great system to send the employees there benefits packages. They all fill out there yearly benefits and it comes automatically to HR. This eliminates stacks of papers. The employees can easily access there benefit guides throughout the year and check if there have been any changes. It has helped decrease the amount of HR emails and calls from employees with these questions. It is very easy to add or remove data on the employees end so they do not need to submit a ticket for a manager to do it. #### Cons No major cons. Again, I only use it for benefits and new hires. All payroll is used in a different system. --- ### User friendly Benefit Admin systems - Overall rating: 4/5 - Reviewer: Jorge B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was ok however there are improvements needed in the data exchange with paylocity #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked the ease of use and reporting features #### Cons There are issues with system feed to our HRIS System and payroll data that we had to manually adjust to accurate deductions of employee benefits. This could be a headache if not addressed. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Catherine o. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Employee Navigator is so user friendly. All our clients love how easy the system is to use. It is like a huge filing system for all their employee benefits. It assists our clients/HR users in keeping track of their employee benefit elections and makes Open Enrollment less stressful. #### Cons Like all benefit administrative and HR management systems there are some cons. You have to pay attention when setting up certain plans, such as short-term and long-term disability, and life insurance. However, I will say that the Employee Navigator customer service is top notch and will do their best to fix any issues you run into. --- ### Using Employee is a NO Brainer for me. - Overall rating: 4/5 - Reviewer: Lee A. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very user friendly and if you need help, you can call and talk with a live person-Not a robot or an automated attendant. #### Cons The retirement and voluntary life features are not the best and need some work. But they do work ok as they are. --- ### Lots of training, lots of fields - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far during the free trial it has been a lot of training and waiting and training and waiting - I wish it was more doing. I feel stuck and in a holding pattern right now, maybe that will change when I am able to begin working in it full time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There is a lot of customization that can be done, and a lot of reports that you can pull. It also seems to integrate with a lot of carrier enrollment systems - that is a huge plus. #### Cons The training is a very long process - broken out by certain aspects of the system that you learn by watching then learn by doing in front of a trainer. This process of learning is just really long - I want to be able to get to work on day one, not have to wait weeks to be able to be in the system. One other thing, not having carrier applications in the system is hard - it is definitely a con over other systems as members want and carriers want the actual application filled out. And last it is strange to have one system administrator - or what they call prime user for an agency. My co-workers can't call with questions, they have to direct them to one user who has access to the customer service with Navigator. It causes a lot of work for our prime user. #### Reasons for switching to Employee Navigator Cost - this change was 100% due to cost. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/employee-navigator-profile/reviews/?page=2) --- Employee Navigator Reviews, Pros and Cons - 2026 Software Advice