--- title: "Freshteam Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Freshteam. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Freshteam is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/freshteam-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Recruiting Software](https://www.softwareadvice.com/hr/recruiting-software-comparison/) / [Freshteam](https://www.softwareadvice.com/hr/freshteam-profile/) / Freshteam Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/freshteam-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/freshteam-profile/alternatives/) # Freshteam User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 207 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 104 reviews (50%) - 4 stars: 81 reviews (39%) - 3 stars: 19 reviews (9%) - 2 stars: 1 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - It's so efficient, it has automated functions that will do everything perfectly and it organizes the data very well and will reduce the hiring costs a lot, 10/10.Almost forgot, it has a 21-day free trial, fantastic! - I really like the time-off and leave management system. - I especially love the "job specific email" functionality, which allows candidates to just send an email in order to apply, and removes the need to dispatch a large number of incoming email on a single mailbox. ### Most mentioned cons - Customer support can also be slow - Any issues raised would continue to remain open for months on end without any solid solutions coming our way. - Navigating to Candidate's profile form task is not possible which eats up time for profile reviewers. ## Freshteam customer reviews Showing reviews 1-25 of 207 (page 1). ### Good HR tool for small to mid-sized teams - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I've had a positive experience with Freshteam but I also feel there are better tools out there that have more functionality for the same price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Having onboarding tools, time-off tracking, and employee records all in one place reduces a lot of manual admin. It’s a solid, straightforward tool for small to mid-sized teams. #### Cons Some features feel limited especially around customization and reporting. I'd say certain workflows require extra manual steps that should be automated. Customer support can also be slow --- ### Excellent for recruitment tracking and job posting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Freshteam solved the Careers and recruitment issues we had. Job posting was a headache and tracking applicants all over the place was a mammoth task. Freshteam cuts that time out and I now actually look forward to going through our applicants. Very impressed and will definitely continue using it for the foreseeable. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since using freshteam, it has cut down the time we spend posting jobs and sifting through applicants by at least 3 times. The job posting features are simple and easy to use and tracking and moving applicants on in the process couldn’t be easier. #### Cons So far I have not found anything that freshteam does not have for our recruitment process, but as with everything I am sure they will continue improving and impressing. --- ### Freshteam for easier hiring - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Based on the features available, I would highly recommend the tool to organizations that are particular about the quality of their hiring. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The ease of use and the ability to customize each requisition (by a large margin) based on the nature of the role. We even had the feature to create separate evaluation for each role which is not very commonly available in my experience. #### Cons The support team was not as helpful as we would have liked them to be. Most often we had to refer to our in house IT team for support. Any issues raised would continue to remain open for months on end without any solid solutions coming our way. As users, we had to be careful to work within certain boundaries so as to not end up depending on the support team. --- ### ATS + HRIS is a winning combination - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros We don't hire often, so it never made sense to subscribe to a pure ATS solution that we'd only use 2-3 times a year. Freshteam solves that by being a combination ATS and HRIS system. The HRIS system helps us with onboarding, time off tracking, maintaining salary and review history, and more. All this for less than the cost of most ATS-only solutions. #### Cons I haven't been thrilled with the Tech Support. I reported a problem with the documentation and instead of fixing it they just sent me the missing screenshots. There are some minor usability problems but after getting limited/incomplete support I'm less likely to open support cases for them. --- ### Freshteam is very smooth to operate - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Publishing - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, it's a nice experience with Frehteam. We can use it for bulk mailing, posting job requirements and shortlisted the candidates smoothly. It is really a user-friendly tech tool along with its easy setup process and intuitive setting. Still, we hope it can improvise more e.g. on the mail text body format at least. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros 1. The consolidated Database 2. Using Bulk Email with a single click and ofcourse the "Canned response" support 3. Easily posting the job requirement 4. Screening candidates 5. Easily operate from phone (Handset Device) 6. Very easy to understand the entire operation. Don't need an expert to execute the features. Very user-friendly. #### Cons 1. The data import process can be easier if the required fields can be reduced. Sometimes occurs problems during the import. Although it can be negligible! 2. The email format (Text Body) can be more user-friendly. As of now, it follows a particular format (email/text body) only, which is not looking good as a mail body. Maybe it can add a feature similar to MS Word or Google Docs. 3. It's really excellent for the free tier, but expensive for the pro versions. --- ### Amazingly user friendly ATS - Takes of just like a supersonic fighter jet - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Surely a very pleasant experience and the sole reason why I have recommended and onboarded freshteam for Tickertape and now proposing for AMC - Zerodha fund House - our new initiative ------ so lot of business to freshteam from my side #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User Friendliness - easy to manoeuver - customisable features - good for process automation across all stages of recruitment life cycle #### Cons Nothing that I honestly can think of now - its value for money --- ### Easy onboarding, fast installation, very user friendly dashboards - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Overall we are satisfied with Freshteam. It has everything that we need and then some. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Love the ease of use, setup, intuitive settings and user friendly dashboards. Very little explanation needed for this product. Freshteam covers pretty much everything our team needs to in terms of team management and on the recruiting end, we have been very pleasantly surprised by the ease of use and features. Freshworks as a whole is constantly coming up with new products and regularly updates and adds new features. They make sure their products are always improved. #### Cons Customer service can take a while to respond. I believe their customer support team is based overseas so it may have to do with the time zone change, but getting in touch with someone fast can be hit or miss. --- ### Highly Reccommended - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Overall fresh team makes it easier for staff to keep their details updated as they can freely update their profiles and it massively reduces the workload and time delays for HR by making information clear and easy to access. I've also not seen many accessibility features an option for large text and dark background could be really helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The time off and employee profile features allow quick and easy access to vital information reducing the time spent on database searching by Human Resources Staff. The recruitment tracker is clear and concise and allows a quicker selection process to be made as all information is in one place. #### Cons The documents features such as right to work ID is behind a paywall which can be pricey for a start up like us. Overall the pricing is high for small start ups like us. --- ### As an ATS, it has tremendous value and is very competitively priced - Overall rating: 5/5 - Reviewer: Tyler S. - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Cost-wise, it's very competitive and a literal fraction of some less capable ATSs. Works very well off the shelf. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Let me say first lie that we don't use the entirety of FreshTeam but rather we only use the ATS portion of the software only. Overall it's pretty good. FreshTeam makes it very convenient to keep everything together. The kanban board feature makes it really easy to find where people are in a given pipeline. There are some really good Integrations as well with popular tools like Zoom. FreshTeam makes it very easy to blast out job ad to major job boards . Cost-wise, it's very competitive and a literal fraction of some less capable ATSs. Works well off the shelf. #### Cons There are a couple minor features that don't really add tremendous value. In addition, some of the auto email triggers don't work like you would think they would, but neither of those criticisms are showstoppers. --- ### Amazing product for Recruiters! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Freshteam has streamlined all of our recruitment needs along with that we were able to solve test feature as well with the help on integration. Overall a very good experience with freshteam!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked everything about this software. Everything is really easy to manage and most importantly I love the reports feature which helps us in taking out the reports. #### Cons Interview timing slot feature can be improved i.e. introducing 15 mins slot as well --- ### Using Freshteam for leave tracking - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The free version give us good value for a SMB to manage simple stuff like personal time-off tracking. #### Cons When you start your trial, it starts as you had the paid version and you don't really know what features you would be getting if you sticked to the free one. --- ### Fresh Team || Review 2022 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User friendly Compatible with LinkedIn and other Job portals easily schedule interviews ,compatible with platform like gmeet ,zoho etc Keep a track of candidates ,panel and feedback. #### Cons Wish Customer support would have been better and can provide timely resolutions . --- ### Freshteam at the Indian Support Center Inc Sydney - Overall rating: 4/5 - Reviewer: Subba Rao V. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered For our operations at the Indian Support Center, we find Freshteam to be the best fit and the price we are paying. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The entire process of recruitment and onboarding is so easy and new employees can be trained in a matter of two to three hours. #### Cons We would like to have more HRIS features in this software and integration with other software. We also want time and attendance module. --- ### Great Tool for an HRIS Database - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Broadcast Media - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered We never had an HRIS platform that we used globally before. This is the first time we have consolidated all this information in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most robust tool that we use in Freshteam is the HRIS portion. We use this as an employee database to track communications, contracts, and information. We went through a fundraising round and had to consolidate all of this information onto Freshteam quickly, and the process was super easy and streamlined! #### Cons We cannot connect it to our payroll software (Justworks) to upload information automatically. --- ### Great recruiting software for a bargain price - Overall rating: 5/5 - Reviewer: Caitlin B. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered It has been great. Freshteam was exactly what we were looking for: a cost-effective ATS that provides the most useful features and with top tier customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our company previously used a different ATS, and Freshteam is literally 5% of the price. It covers everything that we need for tracking candidates, setting up interviews, and keeping us all organized. Since I started using them a year ago, they've rolled out new features like a Zoom integration which has been a lifesaver. #### Cons There are some features that are either missing or that I haven't figured out how to use yet, like how to email candidates in Gmail and simultaneously log them in the ATS. There are some features in higher tier plans that I'd love but can't justify the cost (like adding more than one hiring manager to a position). The pre-written template emails are not very good but they're easy to rewrite and store! --- ### life changing recruitment process - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I completely recommend Freshteam to any company who is planning on scaling. It is really easy to track, and to collaborate with colleagues on this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - a really user friendly way of tracking candidates - very easy for the candidate' experience from the moment they apply to the moment they are officially an employee - onboarding and offboarding easy to do, with checklists included #### Cons maybe the employee page can be a bit more improved, I sometimes struggle with the settings with what employees can see on their end. --- ### Freashteam is best worth to it's price - Overall rating: 4/5 - Reviewer: Praveen K. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I would rate 9 on 10 one point lost for an important feature we were expecting Please do add a bulk screening option based on certain keywords in the resume #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Adding employees is very simple Good integrations Friendly design #### Cons no Bulk screening of resumes based on few keywords --- ### Great product, value for money for small business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Overall the experience is very good with the same, I will recommend the same to my friends all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - The best thing is it has a very powerful tracking and reporting system. I can generate all my reports on a single click. - It based on SAAS, hence can use anywhere to everywhere - It has a mobile app as well for fast and quick checks - It got integrated with almost every mailer and test websites #### Cons No cons as such but I do face difficulty using the same in low network speed. It requires a high-speed internet connection to load and work properly. --- ### Freshteam made recruitment easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered It easy to manage different jobs, publishing them on different job boards and then conducting full Interview life cycle using its easy workflows are really awesome !! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Candidates Management, Job Management, Interview Management, Workflows #### Cons All data in Freshteam cloud, we can't have it synced in our local server when we want to. We own our data and this must be downloadable especially candidates database --- ### Simply great tool for your business automation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Simplicity - Clear UI - User friendly experience - Helps getting Transparency of business #### Cons Pricing is bit on higher side, but since we are getting enough value it's okay to invest. --- ### Great Value for Money - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros My recruitment team loves the ease of use of this software and their favorite feature has been the ATS and having the flow of various stages in recruitment. They've also found it extremely convenient to manage all of their job posting from one platform. #### Cons I think apart from the integration with our careers page which was quite cumbersome and we had to abide by freshteams layout everything else about the software has been quite good. --- ### One of the best Software to handle end to end recruitment process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Product is quite intutive and very easy to use. It support integrations with teams, zoom, O365, Job portals. Navigation to candidate profile is so easy and interview meeting request captures all the details. Its very easy to customise the overall recruitment process. #### Cons Navigating to Candidate's profile form task is not possible which eats up time for profile reviewers. this feature should definitely be worked upon. --- ### A lot of good features - Overall rating: 4/5 - Reviewer: Lisa D. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered The customer service is good. They really try to work and explain the system issues and come up with work arounds. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We really like the parsing of resumes, the pushing of the job to multiple job boards and the ease of coordinating live job postings right on our site. The features within each candidate profile is robust and quite adaptable in terms of recording comments, uploading other types of documents, customizing statuses. It makes managing through multiple candidates easily. #### Cons The ability to search keywords is not there. The program expects you to manually tag keywords to make them searchable or reportable in the future. That is very time consuming. They have a great feature that parses the keywords out, but those are not searchable (yet). Also importing resumes from a prior tracking system did not work well. We could not import our comments on each candidate profile from our old system. --- ### Good HR software for a fair price - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, a good experience with excellent customer support however the functionality’s and integrations are not quite there yet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros For hiring and onboarding new staff freshteam is great. Also used for staff documentation. #### Cons Lack of functionality’s and integrations. --- ### One of the best HR systems and great customer service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Freshteam is a very professional outfit with very responsive customer service and comprehensive documentation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Freshteam is a pretty comprehensive HR system - covers standard HR functionality, leave management, recruitment workflow and document storage very well. The Google calendar and SSO integration is great, and the security features are sufficiently strong. #### Cons Some of the default workflow and user experience is geared to the US and Indian economies. Some of these can be modified to be more suitable to the UK but I would like to see more flexibility on user experience to make it more friendly and localised. It would also be great to have some simple expense management and learning management system functionality. ---