All Freshteam Reviews
1-25 of 208 Reviews
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Tara
Information Technology and Services, 2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed January 2024
Feature Heavy Applicant/Employee Tracking System
Tony
Verified reviewer
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Good ATS that saved us a ton of time
Excellent experience with the product
PROSIt saved us from Chaotic spredsheets and excel sheet reports. Brought efficiency to the team
CONSNothing much. The ATS was excellent and met our needs
Tyler
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
As an ATS, it has tremendous value and is very competitively priced
Cost-wise, it's very competitive and a literal fraction of some less capable ATSs. Works very well off the shelf.
PROSLet me say first lie that we don't use the entirety of FreshTeam but rather we only use the ATS portion of the software only. Overall it's pretty good. FreshTeam makes it very convenient to keep everything together. The kanban board feature makes it really easy to find where people are in a given pipeline. There are some really good Integrations as well with popular tools like Zoom. FreshTeam makes it very easy to blast out job ad to major job boards . Cost-wise, it's very competitive and a literal fraction of some less capable ATSs. Works well off the shelf.
CONSThere are a couple minor features that don't really add tremendous value. In addition, some of the auto email triggers don't work like you would think they would, but neither of those criticisms are showstoppers.
Reason for choosing Freshteam
Price, capability, and closest off-the-shelf solution to what we envisioned for our ATS.
Parasar
Internet, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2020
Poor / Pathetic / Worst
I haven't found any Pros till now even after paying this much amount
CONS(1) No Customer Support (2) Testers can't find their bugs (3) Developing team can't solve their bugs (4) Every time they want you to prove your problem and share your recorded screen with them (5) Emails of the candidate are not getting sync with there profile in freshteam, every time we need to check our mail for mail trail. (6) you cannot upload a resume or offer letter in word format every time you need to convert I into pdf then only you can upload. There are many more Cons but I guess this much will be enough to help you...
Rohit
Staffing and Recruiting, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Best CRM software
the overall experience is wonderful.
PROSWe were searching for a good CRM+ ATS+ HR software in the beigning of Covid19. we used many software as trail but liked no one. Suddenly, i got to know about Freshteam via google and decide to give a try. earlier we used as a Sales reporting tool and liked their functionality and use of access. finally, after using 2 months as free user, we decide to choose freshteam and still using as all in one software.
CONSdata download option. the reporting format can be more simple and more effective
Reason for choosing Freshteam
The pricing and the cutsomer support team. that the one of the most critical key for any software.
Steffi
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Efficient solution for onboarding
Freshteam has saved my time in onboarding exceptionally. I use it for end-to-end onboarding. It helps me stay organized and be on track with leads in hiring.
PROSUI is pretty easy to use Integration with existing tools could be done with ease and quite efficient simplified scheduling and hiring
CONSThe navigation could be tricky sometimes.
Reasons for switching to Freshteam
The UI was bad in Recruiter Lite, not worth the money when most of the features were not available despite paying for a premium version.
Callum
Civic & Social Organization, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Highly Reccommended
Overall fresh team makes it easier for staff to keep their details updated as they can freely update their profiles and it massively reduces the workload and time delays for HR by making information clear and easy to access. I've also not seen many accessibility features an option for large text and dark background could be really helpful
PROSThe time off and employee profile features allow quick and easy access to vital information reducing the time spent on database searching by Human Resources Staff. The recruitment tracker is clear and concise and allows a quicker selection process to be made as all information is in one place.
CONSThe documents features such as right to work ID is behind a paywall which can be pricey for a start up like us. Overall the pricing is high for small start ups like us.
Reasons for switching to Freshteam
Overall cost and features were better on FreshTeam compared to Zoho People
Tiffani
Staffing and Recruiting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed October 2020
Inexpensive Applicant Tracking System
What I like most about the Freshteam software is the price point. I started my staffing firm at the beginning of 2020. Due to having a small budget and the effects of Covid-19, I needed an inexpensive software to use to grow my business. Once speaking with a representative I decided to signup to use the system.
CONSAfter signing up, I noticed a main feature that was missing in the package I signed up for, which was the ability to create jobs in different cities or states. I am currently limited to where I can post jobs.
Reason for choosing Freshteam
I choose Freshteam over the alternative product due to the price; however, I will be switching soon to JazzHR because it provides me with all the features I need.
Ujjwal
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Best in Market, Need to workout
Awesome experience. Still you need to manage payroll and reimbursement by your own
PROSVery detailed features available in this Saas model software.
CONSPayroll not available in India, I am expecting this.
Reason for choosing Freshteam
Best in features for my team needs. And overall experience is best.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed June 2023
Decent HR/Applicant Tracking Software
The thing we were looking for the most was applicant tracking and PTO. This was solved by Freshteam.
CONSSupport is not as good as we'd hoped, but haven't had to use them too much. They aren't as responsive.
Haani Hashim
Verified reviewer
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Good Software for best candidate Experience
Ease of use and self explanatory, streamlined the entire hiring process
CONSIntegration with HRMS, Offer Letter Drafting Limit on Resume Parsing
Caitlin
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Great recruiting software for a bargain price
It has been great. Freshteam was exactly what we were looking for: a cost-effective ATS that provides the most useful features and with top tier customer support.
PROSOur company previously used a different ATS, and Freshteam is literally 5% of the price. It covers everything that we need for tracking candidates, setting up interviews, and keeping us all organized. Since I started using them a year ago, they've rolled out new features like a Zoom integration which has been a lifesaver.
CONSThere are some features that are either missing or that I haven't figured out how to use yet, like how to email candidates in Gmail and simultaneously log them in the ATS. There are some features in higher tier plans that I'd love but can't justify the cost (like adding more than one hiring manager to a position). The pre-written template emails are not very good but they're easy to rewrite and store!
Reasons for switching to Freshteam
Cost
Vicky
Internet, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Great product, value for money for small business
Overall the experience is very good with the same, I will recommend the same to my friends all.
PROS- The best thing is it has a very powerful tracking and reporting system. I can generate all my reports on a single click. - It based on SAAS, hence can use anywhere to everywhere - It has a mobile app as well for fast and quick checks - It got integrated with almost every mailer and test websites
CONSNo cons as such but I do face difficulty using the same in low network speed. It requires a high-speed internet connection to load and work properly.
Reason for choosing Freshteam
It has very user-friendly UI
Lisa
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
A lot of good features
The customer service is good. They really try to work and explain the system issues and come up with work arounds.
PROSWe really like the parsing of resumes, the pushing of the job to multiple job boards and the ease of coordinating live job postings right on our site. The features within each candidate profile is robust and quite adaptable in terms of recording comments, uploading other types of documents, customizing statuses. It makes managing through multiple candidates easily.
CONSThe ability to search keywords is not there. The program expects you to manually tag keywords to make them searchable or reportable in the future. That is very time consuming. They have a great feature that parses the keywords out, but those are not searchable (yet). Also importing resumes from a prior tracking system did not work well. We could not import our comments on each candidate profile from our old system.
Justine
Telecommunications, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Good HR software for a fair price
Overall, a good experience with excellent customer support however the functionality’s and integrations are not quite there yet.
PROSFor hiring and onboarding new staff freshteam is great. Also used for staff documentation.
CONSLack of functionality’s and integrations.
Reason for choosing Freshteam
It was a lot cheaper
Surya
Human Resources, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Best & easy tool for Human Capital Tracking
Looking forward to use for many many upcoming years.
PROS1. Customer Support is one top pros would like to highlight to upcoming user I can say from my exp. 2. Ease of depolyment. 3. Intergration with many 3rd party tool 4. Tracking any candidate is cake walk here.
CONSThere no such which affects business process.
Reason for choosing Freshteam
easy of use and immediate support from sales team and onboarding team.
Nataraj
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Simple but mandatory tool for a startup
It simplified our candidate tracking. The level of automation which we are able to achieve is amazing.
CONSResume parsing and display, especially word document is not good.
Brook
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Outstanding ATS
In addition to the software being so easy to use, the customer service experience has been absolutely fabulous. Every representative has ensured that all my needs were thoroughly taken care of and always extended additional assistance, making me feel like I was like their only client.
PROSThis ATS was by far the simplest ATS I've used and had to implement with a company. The step-by-step instruction guides was so easy to follow and also very easy to locate.
CONSI've had no complaints whatsoever with this software.
Chandan
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Nice product to manage your HR needs
It's a good software and can grab the market if it can offer more profiles.
PROSIt's easy to integrate and use. We didn't require much of training to start using it.
CONSThere can be improvement in number of profiles available, which should be more relevant also.
Dana
Pharmaceuticals, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Tale of two platforms
I like it's native design and ease of use. A large portion of my company uses this tool frequently.
CONSWe have some features that overlap with our other platform, so we are needing to assess how to migrate to one platform.
Claire
Automotive, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Essential for any busy HR Department
Employees are able to change their own personal details rather than coming through HR Employees can view contracts and benefits information rather than coming through HR HR can access salary information and dates salaries changed
PROSFreshTeam is easy for employees to use and keep their details updated, additional fields can be added to make the information relevant and being able to do reports can save time for a busy HR department.
CONSWe have staff who book holiday hourly so are unable to use the holiday feature at present, we have been assured the feature will be available soon.
Janhavi
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
To an Amazing software - Freshteam
Overall experience is very nice. It did not take us much time to decide to go ahead with Freshteam after using the trial account. Earlier it was difficult for me to track the applicants and remember everything. This has made my work easier and helped me to save time.
PROSAlmost everything. Easy to use, easy to track the applicants, easy to schedule the interviews, easy to give feedback, and easy job postings. The software is amazing.
CONSThe only thing which can be improved is job posting on LinkedIn. Once the job is posted it takes time to appear on LinkedIn. If this can be done immediately that would be helpful. When vendors add candidates to the portal, they should see only their names. They can see other vendors' name as well while adding the tag. This I feel can be improved.
Reason for choosing Freshteam
Easy access, easy to understand, easy to use, best customer support.
Raphael
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Early Stage Start-Up Review
All of the features within the platform provide an excellent base for small start-ups looking to scale their team. We have been using FreshTeam from the point at which we were 4 people. We are currently 20+. The automatic workflows save a huge amount of time
CONSThere is no centralised scorecard for interviews.
Mohit
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2022
Fresh Team || Review 2022
User friendly Compatible with LinkedIn and other Job portals easily schedule interviews ,compatible with platform like gmeet ,zoho etc Keep a track of candidates ,panel and feedback.
CONSWish Customer support would have been better and can provide timely resolutions .
Phoebe
Facilities Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
Review of Freshteams
Great to have all employee details in one place, great resource for recruitment needs. Some issues with customer service and additional options which were promised to be changed by a specific quarter which we are still waiting for.
PROSRecruitment aspect- ease of posting jobs onto careers page and other free job boards, integration of other apps such as Docusign for onboarding documents.
CONSSome elements are difficult to edit and involve a long process to edit a small detail, limited customization.