All Gem Reviews
1-25 of 119 Reviews
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Sandra
51 - 200 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed June 2022
Amazing tool to source for candidates
Blake
Verified reviewer
Computer Software, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
I love using Gem and their team!
Through my experience working with Gem I've been able to harness our recruiting data to allow is to make huge strides with our Diversity recruiting goals as well as uncover insights that help us re-organize and become a more efficient team. The team at Gem has been very helpful and I love partnering with them as they certainly have been committed to enabling us to achieve our goals.
PROSI love that it gives us the ability to track our recruiting efforts towards our Diversity goals. I also love how easy it is to automate sequences and email campaigns while also providing quantifiable data so we can continue to iterate on our strategies. Lastly, the reports are great to view recruiting pipeline health.
CONSWhenever I think of something that could be improved on the team is quick to help me find the solution. I really enjoy partnering with their CS team.
Ryan
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Great Recruiting & Sourcing Tool!
Overall, Gem is a great tool for any company's recruiting stack. It's got a ton of features, great integrations, and they're backed by top tier VCs!
PROSI like that Gem has a strong database of email addresses that they verify, their reporting and analytics is very useful for identifying bottlenecks in the recruiting & sourcing process, reviewing top of funnel metrics for the team, and measuring template effectiveness when reaching out to candidates.
CONSI believe the user interface is a bit clunky and could honestly use a design make-over.
Reason for choosing Gem
Gem was just an all around better solution - had more capabilities and their email database was definitely more accurate! Gem's pricing was also aligned with what I was able to spend at an earlier stage start-up.
Reasons for switching to Gem
Resource.io was purchased by Gem, so I was moved over due to the acquisition.
Terry
Staffing and Recruiting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Corporate Recruiter
Very good !
PROSYou have to play around with GEM but once you acquainted with the system yo can master it
CONSThe time to feel comfortable learning and working with it. And the wait time in changing from one screen to the next.
Tommy
Security and Investigations, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed November 2023
Useful for sourcing
Gem is a useful tool for finding contact information and creating nurture campaigns easily. Its easy to use and started building out a marketing and an ATS, so having a Gem ecosystem.
CONSthe support could be much better, working with support on problems is slow.
Reason for choosing Gem
Ease of use and been using Gem longer and so didn't feel a need to change
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
GEM it is
Gem is really good for recruitment and obtaining data for better outreach, especially in Recruitment and HR roles.
PROSThis platform is really good especially in sourcing as it has automatic sequencing that will send follow-up emails which is time-saving. You could also integrate other software tools for seamless transfer of data.
CONSinterface as it's a little confusing but when you get the hang of it then you get comfortable
Reason for choosing Gem
Gem is referred to us by one of the Manager success which gives us better reach rate
Hannah
Computer Software, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed November 2022
Useful Product that Helps a Busy Recruiter Stay Organized and Informed
The ease of use and streamlining workflow. Makes follow up easy and candidate management/relationships more attainable.
CONSThat more analytics insight even for just user is an extra cost
Reason for choosing Gem
Ease of use, actually works with recruiting products.
Pablo Ariel
Verified reviewer
Human Resources, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
One of the best sourcing tools in the market!
Excellent, it beats any other sourcing tool out there.
PROSAchieving superb response rate thanks to the sequences and how easy they are to set up. Not only it allows personalisation at scale, but it also gives you the tools to send highly personalised messages. Their reporting and analytics tool has saved me lots of time and is well-rounded in terms of the info that you can download from candidates.
CONSThere are mainly 2 things that I would love for them to improve: Making sure that the email that gem is showing is actually the email of the candidate (would be nice to know how it was generated to double check). It would be great if you could select candidates from a peoject/sequence and only download the info of those.
Sandra
Verified reviewer
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Amazing tool to source for candidates
I enjoy using Gem. It's a great tool that has kept on changing since early on. They keep making it better.
PROS- It's easy to send messages, engage with candidates by setting up reminders. Also, great analytics data.
CONSThe only feature that is missing is adding information when a prospect accepts the invitation to connect on LinkedIn. It has to be added as an InMail instead of using the personal LinkedIn messaging service.
Reason for choosing Gem
Early on, I relied on spreadsheets. In my previous company, we began using Gem and in my current role I asked to have Gem.
Jonathan
Verified reviewer
Computer Software, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Gem beautifully automates so much of sourcing outreaches and reporting with graphs
Categorizing prospects into projects, automatic detection of whether they replied to outreaches, the sequence/outreach automation is great, the data analytics seem helpful too though I haven't spent much time on it.
CONSI had to troubleshoot with tech support about correctly counting prospects as converted to candidates since at first it wasn't doing that for all candidates that were in our ATS, but it seems to have self-corrected or been corrected by support. I'd make it a little easier to add notes about candidates and make them visible on the project columns, and also make a way to manually mark as converted to candidate on the ATS (maybe by linking on the ATS) if it doesn't automatically detect. Also I'm not sure why I sometimes have to manually add in a prospects info when adding to Gem from Linkedin, but if that could be better automated that could save time and make sourcing less burdensome.
John
Verified reviewer
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2022
Turbo-charging Recruiting
Overall I feel like utilizing Gem in my sourcing/recruiting function provides me with a competitive advantage to help attract and engage candidates.
PROSIntegrates seamlessly with ATS, LinkedIn, Calendly, etc. and provides excellent data on effectiveness of outreaches, candidate engagement with messaging (open rates, click rates, etc.), and qualitative sourcing information.
CONSSometimes the "download as pdf" feature can be a little slow or buggy, but it's generally responsive.
Galo
Computer Software, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Gem Review
Access to data and keeping track of candidate outreach (sequences).
PROSGem makes it so easy to create projects and build talent pipelines using the Gem extension.
CONSI sometimes have issues with boolean searches not yielding results. A simple refresh usually does the trick
Reasons for switching to Gem
Eightfold wasn't very user friendly and the recruiting team didn't utilize it as a result.
Mark
Biotechnology, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Excellent Product!
Awesome! I would say GEM is a great partner to help achieve our Talent Acquisition goals. Our current ATS (Lever) does not offer some of the features this technology does. I'm so happy we decided to partner with GEM!
PROSThe technology offers a great dashboard experience for producing reports for our internal clients, they are easy to set up and share. We also use the technology to source, send sequenced messages, and manage a passive candidate pool. Great software, I would highly recommend it!
CONSThere are still some features that are in production or haven't made it to this state, but there are only a few of these situations. On one or two occasions, we've asked for enhancements our Account Manager/Tech Lead took our feedback and shared it with their Engineering team. To my surprise, our request made it into production and 2 weeks later the feature was created in the product. I'm super happy with the partnership and response from GEM.
Rhianna
Computer & Network Security, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Organized and User Friendly!
My company uses gem to reach out to candidates for recruiting purposes. Because of the sequence set up, we can automatically schedule and send multiple emails in hopes of getting a response. It is nicely organized by sequence and project and shows clean data at the top to show how successful your sequences are.
PROSFor someone not super tech savvy, this was very user-friendly and well organized. It's extremely helpful in collaborating with my team and keeping track of our candidates and their status.
CONSWe are moving from Google to Outlook, and in the middle of this integration some of our sequences are not being stopped when a candidate responds, unless we log into Gem separately to mark them as replied.
Katinka
Staffing and Recruiting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
never want to work without Gem
I never want to work without Gem, I am a Sourcer and my aim is to reach out to as many candidates as possible. Gem is very user-friendly and helps me track myself easily. I love the Outreach stats section,
PROSsearch in the Prospects; email sequencing and automizing the outreach to candidates, being able to set up email sequence "on behalf of" hiring managers; the reports; finding the emails of candidates works pretty well; customer support is excellent and quick; love the brochures
CONSIt is not possible to download the candidate list or change the status of candidates who are in my team mates' sequence (in case of holidays this would be useful). I would make the Columns in Sequences adjustable, like in Projects, but it is not a dealbreaker.Just an idea: would be great if I could be able to rank candidates (prospects) on a given email sequence or project e.g. Tier 1, Tier 2 (based on how much they match the job requirements).
Ethan
Computer Software, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Secret Weapon
- Automates the sourcing process, allowing you to set up drip campaigns (either short bursts or long-term) - Data visualization in sourcing efforts - Ease of access to hiring teams to have insight into sourcing efforts
CONS- Manual inmail sequences - Difficult to setup/share drip campaigns with teammates - Expensive
Reasons for switching to Gem
Resource was acquired by Gem :)
cory
Investment Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
My only must have tool outside of LinkedIn Recruiter and an ATS
I like how you can set up drip email campaigns and even thought sending inmails is manual, it's much better to remind you when you have to send that follow up(2nd, 3rd) whereas before it would be a one and done.
CONSI'm curious to explore more about the pipeline/stage analystics connected with Greenhouse
Peter
Internet, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed June 2020
Better than traditional ATSs, especially for sourcing
Gem's made sourcing and hiring much easier for us. It automates following up multiple times with a drip email contacts, importing and synchronizing who we've reached out to, and keeping track of both email and LinkedIn (InMail) outreach.
PROSGem has been perfect for us as an early-stage startup for our sourcing efforts. It nails the key features of reaching out to candidates and keeping a paper trail of who we've contacted already, and makes importing data from LinkedIn (where we do most of our sourcing) extremely easy. It also magically finds emails for the candidates; I don't know how they do it, but it's great. It's way better than a spreadsheet or Airtable/Notion, and the bigger ATSs (e.g., Greenhouse, Lever) really are overkill for us at this point.
CONSNothing much, really. The UI sometimes feels dated, but really gets the job done! Also, they don't fully support browsers other than Chrome, but really, that's not been much of a problem.
Justine
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2021
Huge fan of Gem!
Love Gem, no other recruiting tool compares! Highly recommend for your recruiting team.
PROSSo many things. Gem makes my recruiting workflow so much simpler and less manual. I love how it integrates with Greenhouse. It has good reporting features as well.
CONSI wish this software integrated with Lever (a previous ATS I've used–I currently use Greenhouse). I also wish InMails could be sent more efficiently.
Ashia
Internet, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Great product for sourcing and hiring professionals!
Very easy to use, intuitive.
PROSThe product is extremely easy to use and integrates seamlessly with Greenhouse. One of my favorite features is the ability to set up my sequences ahead of time. Additionally, the analytics on response response rates, sequences is unlike any other product I've used in my 10+ years of sourcing. The user interface is extremely well designed.
CONSI'd be interested in seeing any other analytics that might be market related.
Reasons for switching to Gem
Switched jobs.
Tiffany
Biotechnology, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2022
Recruiter's Dream
Overall I love it and I wholeheartedly know it saves me a ton of time! Thank you Gem!
PROSIt saves SO much time! It saves you a lot of typing as well, so it saves you ergonomically as well! I love how you can set templates for projects, that they are timed, and that they stop when someone replies... it is very intuitive and smartly made.
CONSI would love a pop out of the person's LinkedIn page for a quick glance, rather than needing to open a whole new tab to see their profile from a sequence/project.
Erin
Renewables & Environment, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Thoughts on Gem
The contact information finder is wonderful. Second, is the email campaign feature.
CONSI wish I could search for candidates within the platform instead of by LinkedIn similarly to how HireEZ does.
Vendor Response
Hi Erin, thank you for writing us the review. You can search, organize, and re-engage your past candidates and silver medalists from your CRM and ATS with Gem's Candidate Rediscovery. If you have any questions, please don't hesitate to contact your customer success manager. Thank you!
Replied September 2022
Amanda
E-Learning, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
If you don't have Gem, you should!
Gem is one of the best software products I've used for daily use. Some of my favorite features include the talent pipeline, personalizing analytics dashboard, and the outreach stats to track which versions of sequences work best.
CONSOne thing that I think could be improved is getting daily, weekly or monthly reports for analytics that people have run before so you don't have to go back every time you want to.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Gem is the champ in candidate outreach
Easy to use the product, makes outreach seamless!
CONSThe UI is a bit janky, could be a prettier design.
Reason for choosing Gem
Most robust system
McKenzee
Consumer Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Very Effective and Useful
Amazing.
PROSMass communication to candidates. Automatic completing of sequences. Gem saves a lot of time when initially contacting prospects.
CONSI do not have something that I like the "least".
Reason for choosing Gem
I was not involved in purchasing Gem
Vendor Response
Hi McKenzee, thank you so much for giving us a good review. We are happy to learn that Gem can save you time and increase efficiency in candidate communication.
Replied November 2022