--- title: "GoCo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GoCo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GoCo is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/goco-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Clock Software](https://www.softwareadvice.com/hr/time-clock-comparison/) / [GoCo](https://www.softwareadvice.com/hr/goco-profile/) / GoCo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/goco-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/goco-profile/alternatives/) # GoCo User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 117 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 74 reviews (63%) - 4 stars: 30 reviews (26%) - 3 stars: 6 reviews (5%) - 2 stars: 4 reviews (3%) - 1 star: 3 reviews (3%) ### Most mentioned pros - Dashboards made payroll seamless, and compliance easier to monitor. - They seem to get more responsive as their renewal comes up, and all of a sudden they want our feedback. - GoCo is great for tracking time off, training, onboarding, and all of our current (and former) employees across all of our locations. ### Most mentioned cons - We're still dealing with payroll tax issues that they created during the onboarding process- and they're blaming Gusto- and Gusto is blaming GoCo. When seeking support online their responses are usually a link to a page on their help site. - Instead of being transparent about the process it’s been nothing but platitudes and canned responses like “thanks for your patience” - It’s been six weeks and we haven’t been able to pay the [sensitive content hidden] because they don’t understand how to fix an issue they created with S Corp. tax benefits. ## GoCo customer reviews Showing reviews 1-25 of 117 (page 1). ### GoCo.io delivers - Overall rating: 4/5 - Reviewer: Daava M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Fantastic. Seriously, I can't say enough good things about them. I'm excited to see how this company progresses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Super easy to use. No more staff griping. I don't have to have a full time administrator. GoCo.io has assembled one of the most responsive an knowledgable teams I have ever dealt with. I was sold on this when I was told they looked at HRIS like a game, it should be something people can figure out. My staff has done just that, and they able to poke through parts and do what they need to do with limited input. Their mobile interface is just like the desktop version. The staff is responsive, the implementation manager was superb! It's weird as an HR manager to be excited about software, but going to GoCo after our last experience was like dealing with a broken down high end sports car that looks nice in the garage, but doesn't go anywhere, to a super reliable truck that just gets the job done. #### Cons It's a newer company, and it has less modules an options, it's what I refer to as "vanilla with sprinkles." That being said, when I set out to select a software, I aimed to get one that had what I needed, and I didn't focus on any nice-to-haves. I don't even miss all the other stuff I used to have, because this delivers on what I need in a fantastic way. #### Reasons for choosing GoCo Ease of use, ability to work with our industry, mobile friendly, ability to interface with our Payroll. #### Reasons for switching to GoCo We needed something that we could set up and only touch to do employee maintenance. Needed to move away from programming. Also, needed something that was proven to be mobile friendly. --- ### GoCo - Overall rating: 4/5 - Reviewer: Katie M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our company really enjoys GoCo. They have a great response rate for support, and are always ready to jump into action to fix any issues. There are some things I hope to see improve in the future, and I try to participate in their quarterly meetings when they announce changes and look for feedback. They seem to listen to what their clients want, and I know we appreciate it here in our clinic. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The flexibility and customizable nature of GoCo is nice to have for our company. It was one of the primary things that attracted us to GoCo. #### Cons Some of the systems don't flow well together. I love the Spaces implementation, but it doesn't allow us to have a Performance-related space set up for our lead team to easily access or review performance flows that have been completed. Additionally, there is a struggle on our team for them to grasp how to use workflows. Most has ironed out over time, but it is still difficult for many to comprehend and use effectively. #### Reasons for choosing GoCo The price point and customizability of the platform met our immediate needs. Having workflows and the like was a big bonus. --- ### Effective HR Solution for Medium-Sized Teams - Overall rating: 4/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I've had a solid experience with GoCo, using it regularly to streamline HR tasks and benefits administration. It's been a reliable tool, with some minor hiccups along the way, but its user-friendly interface and helpful support team make it a valuable asset to our team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros GoCo's workflows for employee onboarding and offboarding are pretty solid, we've streamlined our process significantly after about six months in. #### Cons Not a huge deal, but the mobile app's UI took a bit to figure out, especially for our team's less tech-savvy members, works well enough though. --- ### Save yourself the tax headache and look elsewhere for payroll management - Overall rating: 1/5 - Reviewer: Ezequiel D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The time tracking was fine, I believe that was why my company switched to them from trinet. This was really the only aspect of the software that worked well. #### Cons Their customer service is awful. They not only messed up all our W-2s, but have yet to send the corrected ones after many requests and reminders. We’re now a week from the tax deadline and our entire staff will have to file for an extension this year. Instead of being transparent about the process it’s been nothing but platitudes and canned responses like “thanks for your patience” #### Reasons for switching to GoCo I believe it was a cost saving decision. --- ### Great experience with GoCo! - Overall rating: 5/5 - Reviewer: Shari S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we've had a great experience with GoCo. There were some rocky moments but the team at GoCo has helped us get through and now it's a system that is really interwoven in our daily operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros GoCo has enabled our company to completely automate processes such as onboarding and performance management. The ability to build workflows keeps us organized and ensures that no task falls through the cracks. Further, the documents feature with electronic signatures makes rolling out new incentive plans, handbooks, and other policies seamless! We've also gotten a lot of assistance from our client services team who meet with us whenever we need assistance. Having a dedicated success team that we can speak to live makes all the difference. #### Cons While the workflows are great and really a unique feature of GoCo, there is a learning curve involved because customers need to build the workflows themselves. Once we got the hang of it, it was definitely easier and our account management team did hold our hands quite a bit!There were also some features that were missing e.g., the ability to duplicate documents and workflows, but GoCo has continued to upgrade the platform and has added this functionality! #### Reasons for switching to GoCo We had just implemented BambooHR and had such a terrible implementation process that we decided to look at other products right away. The custom workflows that GoCo offered were a big selling point. We do so much onboarding that being able to streamline that process was so critical for us and GoCo solved that business problem! --- ### Avoid at all costs - unhelpful and inaccurate - Overall rating: 1/5 - Reviewer: Sarah S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible I do not recommend using them if you need to ensure tax compliance. Moves very slow and most people stay siloed vs help you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros [sensitive content hidden] was helpful in payroll. He seemed the most empathetic out of the media of individuals we came across during our turbulent times. #### Cons I’m not able to find anything I like. It’s been six weeks and we haven’t been able to pay the [sensitive content hidden] because they don’t understand how to fix an issue they created with S Corp. tax benefits. I feel like we’ve had to describe tax code and everyone is so stuck in their silo. No one would track down the actual issue until about week four. I’m the COO and I haven’t gotten paid in a month. #### Reasons for choosing GoCo Their transition team seemed knowledgeable and confident #### Reasons for switching to GoCo Forced to due to massive price hike for their enterprise focus --- ### Strong starters, weak finishers - Overall rating: 2/5 - Reviewer: Jon V. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Strong starters, weak finishers. During the onboarding process with them, it was obvious that some of their 'onboarding team' were either rookies at their jobs, or just didn't understand what their jobs were. We're still dealing with payroll tax issues that they created during the onboarding process- and they're blaming Gusto- and Gusto is blaming GoCo. When seeking support online their responses are usually a link to a page on their help site. They seem to get more responsive as their renewal comes up, and all of a sudden they want our feedback. Most of the people we've talked to within the organization don't find solutions, just offer lip service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros We liked the ability to streamline our onboarding process. Different tasks can be assigned to different individuals, and deadlines could be set. The onboarding process is about the only pro that I can think of. #### Cons Their support is close to non-existent. I have never been able to connect to a live person on the phone. We have had numerous issues related to payroll, scheduling and a myriad of other problems, and they are always days away from a response. #### Reasons for choosing GoCo Pricing was the main consideration. We were also told the onboarding process would be easy. --- ### Could use some work - Overall rating: 2/5 - Reviewer: Aziza H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros The onboarding was meant to be easy and effective. It didn’t quite meet the mark and was pretty difficult to navigate #### Cons Adding an editing forms for on boarding staff just employees in general to fill out was a hassle very complicated in the individual field that they require required you to add to your PDF in order to make it affordable form was overly #### Reasons for switching to GoCo We wanted the HR benefits in the on boarding packet and making on boarding seamless, but connect team ended up being a better alternative than Goco --- ### Great Software & Consistently Awesome Service - Overall rating: 5/5 - Reviewer: Cassie Z. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We currently meet with our GoCo representative once a month to 'check-in', and have done so since we switched to GoCo years ago. This says ALOT! They want feedback on the good, the bad, and the challenging, and they ALWAYS act on it. If I have a question that I send to our representative, I have no doubt that I will get a response within an hour. I've said this before, and I'll say it again, it's so nice to work with company that aligns with our core values. They are definitely a great team that Gives Customers What They Want and Builds Something Special every step of the way! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I use GoCo mainly when I need to update our Team Members' profile to make them eligible for benefits within our Company. GoCo makes offering our Team Members benefits and enrolling them into our plans so much easier! During open enrollment, not only am I sending our eligible Team Members emails to remind them to enroll in our benefits, but GoCo is also sending them multiple emails so they don't miss their opportunity to take advantage of their potential benefits. It's so refreshing to get rid of all the paperwork and complete everything electronically flawlessly. #### Cons Our company structure is set up a little differently than most. We have multiple companies under one umbrella company. This makes it a tad bit challenging for GoCo to be able to structure the profile setup, necessary documents, and permissions, but they have turned this into an opportunity to make updates and create additional features. #### Reasons for switching to GoCo Quality of Product, Ease of Automation, & Cost of Service --- ### HR that automates payroll, onboarding, and compliance - Overall rating: 5/5 - Reviewer: Juan S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HR processes from hiring to time off became less fragmented. Dashboards made payroll seamless, and compliance easier to monitor. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Automated onboarding gets new employees moving fast, and payroll flows are adaptable, so time tracking, benefits, and documents are all in one place. #### Cons Learning curve bites while creating data maps and workflows for enhanced reports, whereas bug fixes require careful follow-up. --- ### Excellent choice - Overall rating: 4/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is that I would definitely recommend this to anyone wanting to Use it for payroll #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the value for your money.The scheduling and time clock and the payroll, it all gives a good learning curve.The security as great as well #### Cons Sometimes, the onboarding can be a little bit confusing, but in the end it helps the employee.There are some bugs and issues that need to be worked out --- ### GoCo - Your HR - Payroll Solutions - Overall rating: 5/5 - Reviewer: Chris F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Communication between GoCo and myself improved on the Payroll Sync side. Any questions that may have arose were communicated immediately. I retired from the secondary company so I handed off those task to a new firm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to log in to clock in and clock out, look up PTO available and what is scheduled. I also perform a payroll sync Bi-Weekly which is fairly simple. #### Cons Used GoCo for a a secondary company that I was working for. Paid GoCo for a payroll sync service with a separate payroll provider service. The Payroll Sync service is being performed manually by GoCo and is not an automated between the two providers. There were issues at the beginning where sync's were not accurate or marked as being sync'd and they weren't. I tried to verify the sync's before running payroll, but the whole purpose of paying someone to do it is so you don't have to. Some issues were a breakdown in communication, some were changes to policy that needed to be updated on the initial questionnaire, other issues not so sure. Be aware that even though GoCo offers the payroll sync service it may not be automated and they manually enter the sync information. --- ### Customizable and growing - Overall rating: 4/5 - Reviewer: Maxine Y. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the customer service and care has been amazing and this is a company that is continuously growing and adapting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Having most features flexible and customizable was a huge attraction for our company in choosing GoCo. #### Cons Some functions stilllack automation. I like the workflows but would like to see how it can be more automated into other HR functions. #### Reasons for choosing GoCo Benefits integration with current broker. --- ### GoCo Does Everything You Need Easily - Overall rating: 5/5 - Reviewer: Steven G. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's by bar the best program and service of its type! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's extremely easy to handle every I need to accomplish in terms of tracking and managing my employees. Everything from payroll, to time off, and really ant facet of employment can be easily accessed and quickly handled #### Cons There isn't anything! I have not had any kind of issues in all the years I've used it. Their customer service is fantastic if I ever have questions or need help. --- ### Great! - Overall rating: 5/5 - Reviewer: Alysha S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It's easy to use, keeps track of everything #### Cons I hate how the app quits our of no where the app is always crashing so I have to use my browser instead. --- ### Streamlined and Efficient - Overall rating: 5/5 - Reviewer: Sheryl Z. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Go Co has an intutive and user-friendly platform. It is easy for administrators and for employees to track their time and benefits. #### Cons GoCo is not as agile with changes to the program. We could use a two-part approval process for time track and that is not available at this time. --- ### Highly Recommend! - Overall rating: 5/5 - Reviewer: Lisa M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple, intuitive, and flexible. Easy to onboard, run open-enrollment, track PTO. #### Cons We use embedded payroll. I'd like to be able to customize some payroll reports #### Reasons for switching to GoCo Poor support, inflexible --- ### Works well - useful tool - Overall rating: 5/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Simple, easy to understand layout #### Cons I don't really have any complaints. It does what I need --- ### review - Overall rating: 4/5 - Reviewer: Larry F. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros i am not sure what i like the most about the goco #### Cons i am undecided about how i fell about goco and its use --- ### Goco - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a good system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of information access to time clock and payroll and vaction #### Cons Mobile app is less than stable, always hangs or crashes --- ### Goco! - Overall rating: 5/5 - Reviewer: Jordan O. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the onboarding! It is easy for new employees to use and has helped us gather the documentation we need for team members faster and with fewer errors and missed documents! #### Cons We did a Gusto trial and that was rough for a while but has gotten much easier as of late! --- ### Easy to use HR software - Overall rating: 5/5 - Reviewer: Sunrise A. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using GoCo for our onboarding and HR needs for several years now and we have found it to be very easy to use both for our management team and for our staff. We've also found a lot of value in the trainings that GoCo provides periodically. #### Cons Would love to see additional features added in the future to help with other benefits such as loan repayment assistance or to help with other HR functions, such as employee performance reviews. --- ### Happy with the GoCo - Overall rating: 4/5 - Reviewer: Bob W. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We had no complaints. It worked as intended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It worked well with our software and met our needs. It did everything they said it would do. #### Cons The software we used changed and we needed to use another company's product --- ### Happy with product - Overall rating: 5/5 - Reviewer: Mikayla S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and the layout of the product #### Cons it doesn't mesh with our payroll system well which is challenging --- ### Disappointing. Should have stuck with Zenefits. - Overall rating: 2/5 - Reviewer: Kat S. - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered I'm optimistic that Goco will continue adding improvements and additional staff until their product is as strong as Zenefits. I'd just hold off signing up until that happens. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Goco promised a lot - everything Zenefits offered (since it was founded by former staff of theirs) - plus MORE! Unfortunately, in my opinion they haven't delivered. The pros are that this is basically a free software if you don't add any bells and whistles, and it is WAYbetter than managing an HR system on paper or with spreadsheets. The onboarding process is great on the new employee side. The staff have welcomed my feedback when I give it, which I appreciate. #### Cons As soon as we switched to Goco, we entered a nightmare. We were charged for things the sales rep said we wouldn't be (the company executives sent a very nice apology about that misunderstanding), the functionality did not live up to its promises and has lots of annoying little UI issues, and it is like pulling teeth to get a response from my account rep (I received a separate apology directly from the exec about that). From my perspective, Goco is suffering new-startup syndrome where they overloaded their staff and make promises they can't possibly deliver. I do believe that my Customer Service rep and all the staff are genuinely trying their best and that the company has simply bitten off more than they can chew. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/goco-profile/reviews/?page=2) --- GoCo Reviews, Pros and Cons - 2026 Software Advice