Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"Easy to use, resume capture and downloads are very fast."
"It's ease of use and all the information you need in one location."
"It never crashes - can be accessed on my phone from the digital desktop anywhere."
Cons
"Like anything, it has its quirks. Sometimes I need to contact customer support. They are great though and usually can fix it in a few minutes."
"Some limitations in state of the art features. I like to keep things very simple, so this works well for me. Needs better maintenance utilities. "
"I have no issues. There's nothing that I do not like. It works well and consistently."
Gopher for Recruiters Reviews
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September 2016
Anna from Monarch Technical Services
Company Size: 2-10 employees
Industry: Human Resources
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Best Recruiting Partner
As Gopher knows, I have worked with them to customize almost every field to better suite our business needs. I have used other recruiting software's, and although some have nice features, when it comes to matching candidates to our open jobs QUICKLY and recording important candidate/company information, none compare. Another cool thing about Gopher is that almost every field is searchable, which we use all the time. Gopher knows how to keep their best employees, as I can't imagine Sofia or Heather not being there. Those ladies are so knowledgeable and work great together at helping me with projects whenever I need it. They are open on training our team on new features, or even refresher courses when needed. And let's not forget Ken who knows how to get stuff done and quickly. He helped me with a few issues we had that involved our 3rd party IT company who was not very responsive in order to get our Gopher up and running onto our new PC's. Response time to questions or issues is very quick, which is a must. Overall, Gopher has been and is our most valuable business tool.
Pros
-Customizable to your own personal business needs -Recruiting Software built by Recruiters, for Recruiters - so they understand our daily challenges, and think outside the box on how to solve them to get best function/and less time wasted -Best software for matching candidates to jobs (creating a pool of best possible)
Cons
-Not a fan of folder 1 and folder 2 - I wish there was just a drop down of candidates/clients that I worked on that day, so I can select who I want to go back and view - quickly. If I click on a profile, and get a call, and by accident click the wrong way, I lose the person I was working on, and it becomes frustrating - as many times I can't recall who it was. I end up finding them, but the drop down with the file name would be cleaner and faster. It really would make life easier.
September 2016
Penny from Because 'FIT' Matters, LLC
Company Size: 1 employee
Industry: Program Development
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
September 2016
Loving GO4-but overwhelmed with what I do not know after 30 years of using it
The Sofia support is first rate- how do you ever keep her?? :-) Features and functionality- the 3 is because there are SOOOOOOOOO many that I just cannot learn them all and so I do not get the full benefit of GO4- I would love to talk with a local business owner that uses all of them in their business. I just do NOT understand why it has not done better in the US market, except that it is designed for the 'real' recruiter and todays recruiter is simply lazy, wants easy, pushes quantity not quality and starts a new search every time the same job reopens. DUMB!!! BUT as long as they fall under HR its about numbers not match and HR destroys the point of relationship.. I cannot get a company to look at it and have no idea why. They end up buying something more expensive and less effective.. I suck at selling it and I am sorry for that.
Pros
its instinctual, customizable and has the long term goal of match and stability
Cons
Me- as a user I just cannot remember all the features or in 30 years have ever used all the features.. There is nothing wrog with GO4 but if people do not use it all or use it right, then they simply blame the SW...DUMB
September 2016
Heather from Healthlinx
Company Size: 51-200 employees
Industry: Staffing and Recruiting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Functionality
4.0
September 2016
LR Representive. I use Go4 all day everyday
It crashes constantly and I have to reboot approx. 4 -5 times daily.. usually in the middle of a phone call. Quite often I will go through the 4 steps to add a note and it won't take so I have to do it multiple times before it actually posts to the record. Also I always have trouble adding more than 1 email. It's also very glitchy sometimes when adding a note it will to into the company name field or I've also seen it go to the current pos: desired pos field or the email field.. I also don't like the fact that I can't delete a note.. we are supposed to send those requests to IT to have it deleted. ...not sure why.. maybe it's a preference thing
Pros
The wild card search function *
Cons
the constant crashing and glitchyness
September 2016
Jim from MRC Corp
Company Size: 2-10 employees
Industry: Human Resources
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Great Recruiting Software
We have been on the Go4 platform for several years and, compared to others we used previously, it is, far and away, a superior product. There are so many features available and it allows each user to utilize the platform as they desire, using all the features or just some of them. Technical/customer support is excellent and very responsive and they keep the system updated and enhanced on an ongoing basis.
Pros
The wealth of features available that one can use all of or part of, depending on need
Cons
The resume parsing is a little cumbersome, requiring about 7 clicks to finally get a resume parsed. Some of the required clicks seem a little redundant. It would seem that that particular feature could be streamlined a bit.
September 2016
Clay from Sales Source
Company Size: 2-10 employees
Industry: Medical Devices
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2016
Good Recruiting Software that does the job
I have been Gopher user for over 10 years. Prior to that I used PCHunter / MacHunter. This works very well but like all recruiting software you need to plan ahead of time and learn the functions to best utilize it. I have been very impressed with how responsive technical support is and generally there have been very few issues that have occurred that took two attempts to solve. Keep in mind that is over 4 different Windows operating systems from XP Pro to the current Windows 10 platform. I currently use a non cloud based version since I like to have access to my files and not worry about them being accessible without internet access. It is a very simple 4 computer setup and all data amongst our users stays up to date and coordinated. I see no reason to switch from Gopher.
Pros
It's relative simplicity yet powerful feature set.
Cons
Some functions that I used were not included in later versions of the software
September 2016
Judy from Leader Group
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
September 2016
Good general recruiting software.
I am a customer since 1994. Easy to use; however, lacks the features of some more sophisticated software using social media, etc. I use on desktop and it is a fast and serves my needs. However, the cloud version, based on my position in Florida, slowed me down 75% as the data bumped to several servers around the country first. Cloud version would only be good if response time is not degraded, so be sure to set up a test system before cutover.
Pros
Easy to use, resume capture and downloads are very fast.
Cons
Some limitations in state of the art features. I like to keep things very simple, so this works well for me. Needs better maintenance utilities.
September 2016
Rhea from Szanca Solutions, Inc.
Company Size: 51-200 employees
Industry: Staffing and Recruiting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2016
review Gopher software -Szanca
We have been using Gopher software for over five years and find it to be a useful tool for our recruiting efforts. The ease of use and all the information you need at a glance. It's saved us tons in valuable time and resources. Customer support is outstanding! FSO Szanca Solutions, Inc.
Pros
It's ease of use and all the information you need in one location.
Cons
The email tracking has been posting ALL email traffic onto one record as well as each individual record. There are some repetition with notes/email entries from our remote users and corporate users.
September 2016
Craig from CLD Search, Inc.
Company Size: 1 employee
Industry: Human Resources
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2016
Gopher - Pretty Good
I signed up with Gopher about 5 years ago. I liked its versatility and the person who set it up for me did a great job getting it to look and feel like the older system I was using at my former agency. I wanted to hit the ground running and didn't want to spend weeks learning a completely new data base system. It's a tiny bit slower then I'd like it to be, but otherwise very happy with it. Y'all do a good job of adding features and your customer support people are friendly and have fixed all problems.
Pros
It's versatile and easy to use.
Cons
It's a little slower then I'd like it to be.
September 2016
Paula from Szanca Solutions, Inc.
Company Size: 51-200 employees
Industry: Government Relations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
September 2016
Paula's review
I rely on Go4 daily for my recruiting tasks. It is like my bible and I use it like it's my diary! It keeps all the notes in it's database on all the candidates. We have had it at our company since 2008.
Pros
The amount of storage. we have over 25K resumes stored in it now and still climbing with more added daily.
Cons
Like anything, it has its quirks. Sometimes I need to contact customer support. They are great though and usually can fix it in a few minutes.
September 2016
Shelly from Global Talent Solutions
Company Size: 2-10 employees
Industry: Renewables & Environment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2016
Go 4 Gold with Gopher!
Gopher has worked out very well for all of our recruiting needs. Their customer service has been patient and are great to work with!
Pros
The functionality of the program and how it fills our database needs as a company.
September 2016
Matt from Garage Built Racing
Company Size: 2-10 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Best ATS out there
Their hosted desktop and service is better than any other ATS software we have used. We use it to track all our customers and Business Partners. We can easily reach all our client base in just minutes with the email feature built into this software. We can access our data any where and any time and that comes in handy when we are at major events across America.
Pros
Can be easily customized to fit your needs. Allows customer to control information. Imports our sales directly into the database and creates customer profile without doing any data entry.
Cons
Haven't found any yet.
September 2016
Fred from The Recruiting Group
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2016
gopher review
Customer reps are excellent. I don't you can find better anywhere. I like the personal contact and follow up compared to when I used Bullhorn. Glad I came back and will probably stay forever. As with any system gopher is a little confusing left click/ right click but one you get the hang of it it works. I would suggest that there be a place in the profile wish there was a place for the Candidate's "street" (the name they go by on a daily basis) along with their formal first name as it currently is. Would seem friendlier to greet them with their street name when contact is made.
Pros
Somewhat confusing when starting our
September 2012
Richard from Windsor-Fitzgerald
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
September 2012
Excellent Product-Excellent Service
Strongly recommended, I love the Product, I love the Customer Service/Customer Relationship. Customer Service is the best. First of all it's a little like the Maytag repair guy in that we never need them, I can recall only one time in eight years that I had a problem with GOPHER. My call was answered by a real person who worked with me for an hour and resolved the problem. I have asked for their help on four or five other occassions and each time I felt like I had a free consulting firm at my beck and call. An example would be the time we purchased a list of ten thousand people in our industry. Gopher parsed the list and imported the entire thing over a weekend and the charge was a lot less than I would have expected. Speaking of cost the low purchase price beat the heck out of the other five or six potential systems that we evaluated.
Pros
I purchased GOPHER 8 years ago for our three office six person team and it has been awesome from day one in that it delivers everything I ever wanted and offers even more tools that I have not taken the time to learn. Managing our 24,000 person data base is so easy that it substantially reduces the amount of administrative work being performed by recruiters. OUTLOOK linked to GOPHER allows us to automatically log all communications with clients and candidates. Searching for a specific resume or searching for a pool of candidates is instantaneous.
Cons
Seriously, there are no negatives. I have 28 years as a Recruiter and Gopher meets all my needs without any problems.
September 2016
Randy from Referral Staffing
Company Size: 2-10 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Randy's Review
I find Gopher easy to tool around. Great for submitting and keeping track of candidates. The help portal is excellent, as well as the customer support.
Pros
It never crashes - can be accessed on my phone from the digital desktop anywhere.
Cons
Difficulty of importing resumes which are in a PDF format.
September 2016
Tiffany from DKM
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
September 2016
DKM Review
Gopher is a good ATS tool with good features. Would like to see more modern technology and web based system.
Cons
Installed on a VM. Cannot access anywhere. No mobile application. Cannot text from system. Hard to learn for new users/
September 2016
Joe from Consulting Central & Brokerage
Company Size: 2-10 employees
Industry: Staffing and Recruiting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Gopher Support & Heather Clark
Heather Clark is the backbone for Gopher Support and always handles issues that come up. Would recommend this company to other companies needing a database provider.
Pros
Easy to work with.
September 2012
Bob from High Road Partners Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
September 2012
Blackdog Recruiting Software Go4 recruiters
Strongly recommend
Pros
Gopher for Recruiters has been a big help to our firm. We are a niche recruiting firm with seven recruiters, all working in the same specialty. The software that we previously had in place was installed in the late 90's and was, to put it simply, outdated for the information environment we live in now. Its primary setback was that it required two sets of records for a single "contact", one if they were a client and another if they were a candidate. The notes associated with each file were never merged. In addition, the process of adding a resume to the database was cumbersome and required additional overhead in back office staff to administer. Gopher solved all that. We bought the software in 2009 and have been very pleased with the outcome. We were able to reduce overhead by eliminating one administrative position and we gained some productivity with our recruiters. The Gopher staff did a great job with integrating our existing data.
Cons
No Cons that I can think of
March 2015
Richard from Windsor-Fitzgerald, Ltd.
Industry: Staffing and Recruiting
Time Used: More than 2 years
Ease-of-use
4.5
Customer support
5.0
Functionality
5.0
March 2015
Our firm has used Gopher for the past twelve years
Pros
Very user-friendly. I only recall needing tech support two times in 12 years, and they were on it immediately
Cons
I have no issues. There's nothing that I do not like. It works well and consistently.
September 2012
Tom from Trimble & Associates, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
September 2012
Gopher for Recruiters
We would highly recommend Gopher to any recruiting firm interested in a high quality and reasonable priced product.
Pros
We are a contingency search firm specializing in direct placement of finance and accounting professionals. We have used Gopher for Recruiters for over 10 years and have been extremely satisfied with the software and the customer support. Gopher is very flexible and customizable. Another benefit is that the software is tightly integrated with Microsoft Outlook and Word which speeds up a new users learning curve. We use the hosted version of Gopher which allows us to access the software from anywhere in the world and not have to worry about back-ups, installing software updates, etc.
Cons
None. This is a great piece of software. It is priced at a level that is very fair for the value provided.
September 2016
William from Sales Source
Company Size: 2-10 employees
Industry: Medical Devices
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
September 2016
Some good, Some bad
Overall the software is adequate. Some glitches that have not been figured out. Some features lacking but overall tends to do the job.
Pros
Assimilation of resume's. Ability to track activity. Coordination of memos and communication with candidates and clients.
Cons
Difficulty in changing company info. Difficulty in differentiating between individuals with similar or same names.
September 2016
Lance from ProSource
Company Size: 2-10 employees
Industry: Staffing and Recruiting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
5.0
Functionality
2.0
September 2016
There has to be better out there
The search functions on Gopher are poor at best. Not intuitive, not comprehensive. Have you ever downloaded a resume - try it. It takes between 10 and 11 clicks. Customer service is fantastic, Heather is always available and helpful. Top notch person.
Pros
Outlook and Gopher are well allinged
Cons
See the notes before
September 2016
Nikki from HealthLinx
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
September 2016
Utilization of Go4
Overall Go4 is simple and easy to use. It has a number of functions but not all align with our needs. It's difficult to tailor it to meet our needs without messing up other functions.
Pros
Simple and easy to use
Cons
Difficult to tailor to our needs
September 2016
Karen from Corporate Link Search Group, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
We've Been using Gopher for 14 years and still happy!!!!!!!!!!!!!!!!!!
We started our agency 14 years ago and needed a good database for our needs. We did the trial with many different products and Blackdog/Gopher won and we have been happy ever since. I can not say one bad thing about this product. Its easy to learn and use, keeps track of everything from the initial phone call to the placement. I would recommend this product to any recruiter. Best of all, the people at Blackdog are so nice and on top of any issue you may have. Thumbs way up!!!!!!!!!!!!
September 2016
Elaine from Energy Recruiters
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
September 2016
Fantastic Customer Support
Biggest problem I have is lack of customization. It has to be customized by Blackdog. My gopher seems to crash on the days I am busy running reports or researching, going back and forth constantly between windows. The Customer Support is awesome and response is timely. They can talk on my level. The Software has all the features we commonly use.
September 2016
Matthew from Strom Engineering Minnesot
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2016
Complex UI but solid program
I use Gopher all day every day. It almost never crashes or lags, but some of the user interface commands are counter-intuitive and difficult to understand at first. Overall though it does the job quite well, once you get used to the controls.
September 2016
Brian from Energy Recruiters Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
September 2016
Not a bad Platform
I haven't used other platforms, so I don't have much to compare too but like it. Could it be better? Of course.
Pros
Saves data precisely.
Cons
Can not navigate through the tab button.
September 2016
Patty from Agency Specializing in Manufacturing
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
September 2016
Excellent Support
Whenever we have a question or concern about Gopher, we are able to reach someone quickly and easily. Heather is very knowledgeable and always knows how to direct us.
September 2016
Paul from Healthlinx
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
September 2016
VPTL. Valuable tool for managing mid sale next sale as well as managing both interim and permanent r
Great tool used primarily by my area for managing interim leaders and updating communication and using a central area to share communication related to projects
September 2016
Jon from High Road Partners, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2016
reviewed many before gopher
Recommend Gopher, do your homework and include Gopher as one of your picks before you decide on your CRM.
September 2016
Loren from ERI
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
September 2016
Good product!
I think this is a decent product but I don't have much to compare it to. Customer support is always there to help
September 2016
Sharon from Corporate Link Search Group
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Always there for us
company - quick to respond and pleasurable software - easy to navigate and does all I need it to do
September 2016
Bob from The Ansell Group
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
September 2016
Performance Excellence
I have nothing but good things with regard to Gopher-- Very easy to use and Customer support is/has been fantastic--
September 2016
Rich from BMD Scientific, LLC
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
September 2016
solid basic local software
1 person practice. I like how the software is local. I use office 365 and almost every time there are updates, I have to call the support. I am on the support plan and they are super helpful. You can search the resumes for anything that you can think of. I am not changing.
Pros
Local not web based.
Cons
when MS has updates. The software sometimes needs to be changed.
September 2016
Jen from STM Associates
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
September 2016
Research Assistant
Some functions of Gopher are great while others are frustrating and tedious. Overall, it works FINE.