--- title: "Homebase Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Homebase. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Homebase is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/homebase-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Scheduling Software](https://www.softwareadvice.com/hr/employee-scheduling-comparison/) / [Homebase](https://www.softwareadvice.com/hr/homebase-profile/) / Homebase Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/homebase-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/homebase-profile/alternatives/) # Homebase User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,158 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 832 reviews (72%) - 4 stars: 246 reviews (21%) - 3 stars: 53 reviews (5%) - 2 stars: 10 reviews (1%) - 1 star: 17 reviews (1%) ### Most mentioned pros - It also offers options for implementing custom requirements and meeting regulatory requirements using APIs, custom workflows and employee questionnaires. - Love all the features- payroll, tax collection and payment, ability for staff to exchange shifts, messaging feature, data gathering, scheduling, organization of onboarding. - We started using this about 4 years ago, as a way to help manage our schedule and payroll a bit better, and the idea that employees could swap shifts and have it only approved by MGMT online was very appealing. ### Most mentioned cons - Follow-up with Homebase support, that seems to use an outside source for payroll tax filing and payment, took more than 6 months to resolve and the tax authority still shows us as delinquent and owing penalties. - I want to see what the payroll piece will do. While I have a CPA doing my book keeping and doing payroll which cost me 600 monthly for two location. - Support staff just had the same answer when there were errors which is required staff to redownload the app if they weren't getting notifications. ## Homebase customer reviews Showing reviews 1-25 of 1,158 (page 1). ### New user with limited time using - Overall rating: 4/5 - Reviewer: Jerry H. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Really like the color and layout. Need to use it more to see if I can run reports or anything to better track points. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I am the end user, and do not have all the features, but I like the employee interface and the ability to leave a note. I just started using this for my temp employees. #### Cons Not able to make any changes to schedule. I can only make notes, but I am also the end user and not the agency handling the temps. #### Vendor response Thank you for sharing your feedback. We're glad you like the employee interface, the ability to leave notes, and the color and layout. Schedule editing permissions are set by the account admin, in this case your staffing agency, so they may be able to adjust your access. We've also passed your comments along to our product team. As you use Homebase more, we hope you find the reporting tools helpful for tracking points. Thank you for being part of the best part of Homebase! 💜 Replied September 2026 --- ### Homebase is a good basic payroll and scheduling service. - Overall rating: 4/5 - Reviewer: Amy M. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Scheduling and payroll processing are very user-friendly. Value for services is reasonable although if the tax processing and communication with support for tax processing does not improve, we will have to move to another provider. All reports (and more reports) available could be more sophisticated to keep up with other payroll software available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Homebase does both scheduling and payroll. The timesheet function then matches the employee's time to their schedule making it easy to review for errors or employee issues. The payroll processing is very quick and user friendly. #### Cons Payroll tax payment processing. One of our payments was not done in a timely manner. Follow-up with Homebase support, that seems to use an outside source for payroll tax filing and payment, took more than 6 months to resolve and the tax authority still shows us as delinquent and owing penalties. I could not speak directly with a payroll tax processing support person. #### Reasons for choosing Homebase We were already using Homebase for scheduling and pricing was competitive. #### Reasons for switching to Homebase Paychex Flex PEO was too expensive for use with our part-time employees which is the bulk of our work force. We were already using Homebase for Scheduling these employees and decided to try Homebase payroll as a solution. #### Vendor response Thank you for this thorough review. We're glad Homebase's combined scheduling and payroll has worked well for your team — particularly the timesheet function matching employee time to scheduled hours for easy error review, and the quick, user-friendly payroll processing at a reasonable value for part-time-heavy workforces. We sincerely apologize for the payroll tax payment delay and the extended resolution time with support. That experience does not reflect the standard we hold ourselves to, and we are sharing your feedback directly with our payroll tax and support teams. Your note on expanding reporting sophistication has also been passed along to our product team. Thank you for being part of the Homebase community! Replied July 2026 --- ### Homebase is Awesome! - Overall rating: 5/5 - Reviewer: Karen T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Experience is good. I like how this app does it all. We are all able to view our scheduled any time we want. We are able to communicate and create tasks for others #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about Homebase is the connectivity. I am able to communicate with everyone on the team on different channels, it keeps all the conversations in one place. #### Cons There isn't something I don't like at the moment. Every aspect that I use has come in handy during my shifts. #### Vendor response Thank you for the wonderful review! We're so glad the connectivity has been a highlight for you — keeping team communication organized across different channels and in one place is exactly what we aim for. It's great to hear that scheduling visibility, messaging, and task creation are all coming in handy during your shifts. Thank you for being part the best part of Homebase! 💜 Replied August 2026 --- ### Neat simple app for all that we need! - Overall rating: 5/5 - Reviewer: Rita D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We were customers a few years ago, before they did payroll, so we tried another system that was complex and confusing. Once they added payroll for nonprofits, we signed up again and are happy we did! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It's very simple and user-friendly. It does payroll, time tracking and scheduling all in one place. Previously, we had to use two separate apps to get all these features. #### Cons it doesn't connect with our small proprietary POS system for sales numbers, but that's not a big deal for us. They did mess up on our taxes and owe us for taxes they paid in error. It's taking a long time for them to respond to that. #### Reasons for switching to Homebase Paylocity was to complex and hard to understand. Gusto didn't have time tracking and scheduling at the time. #### Vendor response Thank you for sharing your experience with Homebase. We're delighted to hear that having payroll, time tracking, and scheduling all in one place has simplified your workflow, and that our nonprofit payroll made returning to Homebase the right choice. We're sorry to hear about the delay in resolving the tax error. This is not the experience we want for you, and we're sharing your feedback with the appropriate team so it can be addressed properly. Thank you for being part of the Homebase community! Replied June 2026 --- ### 5 year user - Overall rating: 4/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I am enjoying using Homebase. It does almost everything we could ask for. Will cotninue to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its price and the ease of using the platform. We have been using it for about 5 years now and it really has been without flaws. #### Cons I wish it would auto update times for breaks. We offer paid 30 minute lunch breaks, but have to manually adjust for those. #### Reasons for switching to Homebase Had to use physical timecards which got tricky and they were easily lost #### Vendor response Thank you for this thoughtful review and for five years with Homebase. We're glad the platform's affordability and ease of use have made scheduling and time tracking simple for your team, and that moving off physical timecards has been a clear improvement. We appreciate the note about automatic break adjustments for paid 30-minute lunches. Your feedback has been shared with our product team as we continue improving time tracking. Thank you for being part the best part of Homebase! 💜 Replied August 2026 --- ### No Customer Service, the only phone number they answer is for new sales - Overall rating: 1/5 - Reviewer: Jamie R. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Terrible experience, no customer service, when you have a problem they are not interested... they only answer the new sales phone number. The only business they are concerned with is new business #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The dashboard is fairly easy to use and I was able to export to excel, this was helpful to integrate with my current payroll company #### Cons LOTS AND LOTS AND LOTS OF THINGS. First the time clock button is right next to the logout button, so I was flooded with phone calls to log back into the time clock. Next customer service... actually I should say.....What customer service??? The only way you can speak with someone at Homebase is by calling the sales phone number, they want you to use their AI to service all of your needs and this is not always feasible. Finally, I cancelled my service and they still charged my account, again tried to get this fixed but AI did not understand and I did not receive a call back, I had to call the sales phone number to actually find someone who was capable of fixing my problem. I DO NOT RECOMMEND USING THIS SOFTWARE, there are lots of other companies that value customer service and are a great value for your money.... #### Reasons for choosing Homebase Felt as though it would be a better fit, I was looking for a simple system #### Reasons for switching to Homebase Because we were using an antiquated system - we were using old school punch cards #### Vendor response Thank you for leaving this review. We're so sorry you had this experience! We appreciate the detailed customer service and design complaints that we will pass to our respective teams to mitigate immediately for current and new customers. Thank you again. Replied April 2026 --- ### Happy Camper - Overall rating: 5/5 - Reviewer: Dawn T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I love Homebase and feel that it has made my life so much easier. The easy access to do payroll from my phone, change the schedule, approve days off, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ease of scheduling, time tracking, and being able to budget payroll accordingly. I love that my staff can easily look for someone to trade shifts with, too. #### Cons Sometimes it takes a while for someone to get back to you from customer support regarding your questions/issues. #### Reasons for switching to Homebase I switched due to cost and ease of use for processing payroll. #### Vendor response Thank you for the review — we’re glad Homebase has made managing your team easier. It’s great to hear that scheduling, time tracking, payroll budgeting, and shift trading are helping your staff stay flexible and organized. We’re also happy to know that being able to manage payroll, approve time off, and update schedules directly from your phone has been valuable. We appreciate the feedback around customer support response times and will continue working to improve consistency. Thanks again for choosing Homebase for its ease of use and cost-effective payroll management. Replied January 2026 --- ### Good for basics but not advanced software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was over priced and hard to get to work correctly. Support staff just had the same answer when there were errors which is required staff to redownload the app if they weren't getting notifications. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Ease of Scheduling, saved templates, looked clean & made team collaboration easier then what we had. #### Cons Bugs that required staff to redownload the app if they weren't getting notifications. No way to enhance this software to give them links or more information. #### Reasons for choosing Homebase We moved to them after homebase, there are more options. #### Vendor response Thank you for sharing your experience with Homebase. We're glad our scheduling tools, saved templates, and clean interface made team collaboration more manageable for your team. We're sorry to hear the notification issues and app reliability created friction for your staff, and that our support experience fell short of expectations. Your feedback on pricing and support quality will be passed along to the appropriate teams. Thank you for being part of the Homebase community! Replied April 2026 --- ### Essential all-in-one hub - Overall rating: 4/5 - Reviewer: Kira H. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Homebase has simplified our daily scheduling and team coordination. Having a mobile platform where staff can view shifts, trade coverage, and request time off directly has significantly cut down on back-and-forth messaging. The GPS clock-in feature and automatic timesheet calculations save several hours during payroll processing every week. While the platform is very intuitive for both managers and staff, some of the higher-tier plan limitations and occasional mobile sync delays can be frustrating. Overall, it is a solid, reliable choice for small-to-medium businesses managing hourly workers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simple, intuitive setup,The interface is clean, making onboarding easy for team members of all tech backgrounds.Another thing i enjoyed was All-in-one workspace, Bundling shift scheduling, mobile clock-ins, shift trading, and messaging in one app keeps everything organized. #### Cons Basic reporting depth, the Standard reporting options cover the essentials well, but custom operational reporting is limited on entry-tier plans, i also noticed an Occasional mobile app lag, Staff members periodically experience minor syncing delays or glitches when clocking in via mobile GPS. #### Vendor response Thank you for the thoughtful review. We're glad the clean interface made onboarding simple for your team, and that having shift scheduling, mobile clock-ins, shift trading, and messaging in one workspace has cut down on back-and-forth and saved hours during payroll each week. We also appreciate the notes on reporting depth at the entry-tier plans and the occasional mobile syncing delays with GPS clock-in. I've passed both along to our product team. Thank you for being part the best part of Homebase! 💜 Replied September 2026 --- ### Revie Homease - Overall rating: 4/5 - Reviewer: Lex S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Our company used it check our work hours and productivity. It was easy to use, we loved that it was an app. We were able to collaborate with other teams as well, very easy to use. #### Cons Occasional glitch in the notification system. Having to clocking in and out, and t timesheet could be easily done however it took time. #### Vendor response Thank you for taking the time to review Homebase. We're glad the app made it easy to track work hours and productivity, and that it supported collaboration across your teams. We also appreciate the feedback on the notification glitches and the time involved in clocking in and out and completing timesheets. I've shared this with our product team for review. Thank you for being part the best part of Homebase! 💜 Replied September 2026 --- ### Executive Director - Overall rating: 5/5 - Reviewer: Amber B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience was great. I just had to switch due to scheduling. I wanted time clock and scheduling on one app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the clocking in and out and how it was by location #### Cons I did not like that I could not do scheduling on the app #### Reasons for choosing Homebase I actually have switched from Homebase to Connecteam. #### Vendor response Hi Amber, Thank you for your feedback! We're sorry to see you go, but we appreciate you sharing your experience. We do, in fact, offer the ability to build out a schedule in the app, and we're always working to improve our product—especially our mobile experience. If you ever consider making the switch back, our support team would be happy to assist you with scheduling and any other features you need. Wishing you all the best! Replied March 2025 --- ### Homebase Review - Overall rating: 5/5 - Reviewer: Kyra H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great. I actually prefer using Homebase over my company's actual payroll/scheduling system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's super easy to put together a team schedule, #### Cons I wish that you could add a lunch break within the shift you are scheduling without having to split it up and make it two separate shifts on the same day. #### Reasons for switching to Homebase It's must easier to build a team schedule within Homebase. --- ### Great for Small Businesses Looking to Stay Organized - Overall rating: 4/5 - Reviewer: Jeff H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I’ve had a pretty positive experience with Homebase. It’s made things like scheduling employees, tracking hours, and keeping up with team communication a lot easier because everything is in one place. It’s simple enough for both managers and staff to use without much training, and it has definitely cut down on a lot of the back-and-forth that used to come with managing schedules. There are occasional small glitches or syncing issues, but nothing that has seriously disrupted how we use it day to day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros In terms of value, I think Homebase offers a lot for the price, especially for small businesses. It’s nice having scheduling, time tracking, messaging, and payroll-related tools all bundled together instead of having to juggle multiple apps. Customer support has been helpful when I’ve reached out, although sometimes it does take a bit longer to get a response depending on how busy they are. #### Cons It’s not perfect. I’ve run into a few minor bugs and occasional delays with syncing, which can be frustrating when things are time-sensitive. Some of the reporting and customization options also feel a bit limited if you need something more advanced. Even so, overall it’s been a reliable tool that makes managing a team a lot less stressful. #### Vendor response Thank you for your thoughtful review. We're glad Homebase delivers strong value for your small business by bringing scheduling, time tracking, messaging, and payroll together in one place, cutting down on the back-and-forth of managing a team. We're especially pleased it's simple enough for both managers and staff to use with little training. We've shared your feedback on the syncing delays, minor bugs, and advanced reporting and customization options with our product team, and your note on support response times with our support team. We appreciate you helping us improve. Thank you for being part of the Homebase community! Replied July 2026 --- ### Recommend for sure - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I have enjoyed using this software because it is very helpful and very well displayed, and they offer good products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can navigate this software with minimal directions. Everything is very well displayed, you don't get lost. #### Cons The least I like about it are all the notifications you get sent to your email. You have to go to settings and change that. #### Vendor response Thank you for taking the time to share your experience! We're pleased to hear that the interface is intuitive and that our product display has supported a positive experience for you. We appreciate your feedback regarding email notification defaults and have taken note of this as an area for improvement. It's great to know that overall, the platform has been a valuable tool for your needs. We look forward to continuing to support you! Replied March 2026 --- ### 5-Star Review: Homebase via Clover – A Game-Changer for Our Coffee Shop Operations - Overall rating: 4/5 - Reviewer: Joe B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As the IT Admin at a busy coffee shop, I've evaluated and implemented dozens of tools over the years to keep our POS running smoothly, staff managed efficiently, and labor costs under control. Homebase integrated with our Clover POS has been one of the best additions we've made. It seamlessly extends Clover's strengths without forcing us to rip and replace anything. #### Cons The free tier covers most of what we need (time clock + basic scheduling). Paid plans unlock deeper payroll and HR features, but even the basics deliver massive ROI for Clover users. Occasional minor sync hiccups during high-traffic updates, but support responds quickly. #### Vendor response Thank you for this thoughtful review. We're delighted to hear that Homebase has been one of the best additions for your coffee shop, and that the Clover POS integration seamlessly extends your existing setup for time tracking, scheduling, and labor cost management. We appreciate your note on the occasional sync hiccups during high-traffic updates and are glad our support team has been responsive—we'll continue working to make that experience even smoother. Thank you for being part of the Homebase community! Replied June 2026 --- ### Homebase is efficient and easy to use ! - Overall rating: 5/5 - Reviewer: Sheena C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience was very good with homebase. I used it for 4 years until my business was closed due to the need and economy. I would recommend it to business owners with small teams. It made annual record keeping a breeze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Homebase was user friendly, easy to add and remove employees, and great for record keeping. It was easy to share with my new hires and utilize for time keeping. #### Cons The location feature for clocking in was sometimes a little wonky. Manual edits were required for clocking in when it didn’t detect locations accurately. #### Vendor response Thank you for sharing your experience. We’re glad to hear Homebase has been user-friendly and helpful for onboarding, timekeeping, and record keeping over the years. It’s great to know it supported your team through multiple stages of your business. We also appreciate your feedback around location-based clock-ins and manual edits. Thank you for taking the time to leave a thoughtful review and for recommending Homebase to other small business owners. Replied January 2026 --- ### EASY EASY EASY!!!! - Overall rating: 5/5 - Reviewer: Kelley R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to make schedules, easy to clock in and out of, easy to make adjustments as needed, easy to get help if you need it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. It is very easy to teach new employees how to use this app. All types of phones work with this app the same way. #### Cons Sometimes even if you are right next to the central log in area, an error will state that you are too far away. #### Vendor response Thank you for the review — we’re glad Homebase is easy to use for your entire team. It’s great to hear that new employees can quickly learn the app, that Homebase works consistently across different mobile devices, and that scheduling, clocking in and out, time tracking, and making adjustments are all straightforward. We’re also happy to know our customer support has been easy to access when help is needed. We appreciate the feedback on occasional location-related clock-in errors and will continue improving accuracy and reliability. Thanks again for sharing your experience. Replied January 2026 --- ### Homebase Feedback - Overall rating: 4/5 - Reviewer: SAMANTHA K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I liked it overall, I feel that the software could have been a bit more advanced with how quickly it updated and registered outgoing and incoming punches. But overall a good value #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was easy to use and to get set up. I loved that it had a cash advance feature and that it showed how much you owed. #### Cons Sometimes the hours didn’t show until 24 hours later, or if you clocked out it didn’t register so the supervisor had to go back in and manually change it #### Vendor response Thanks for sharing your experience! We’re glad to hear the platform was easy to set up and that features like cash advances and clear pay visibility were helpful. We appreciate your feedback around punch updates and syncing delays—our team is continually improving time tracking accuracy and real-time updates to reduce the need for manual adjustments. Thanks again for your thoughtful review and for highlighting the overall value of the software. Replied January 2026 --- ### This program will help you save some money. - Overall rating: 4/5 - Reviewer: Sean D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We started using this about 4 years ago, as a way to help manage our schedule and payroll a bit better, and the idea that employees could swap shifts and have it only approved by MGMT online was very appealing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the layout of the program, and the ease of use to get started. It's solid for time-tracking my employees, and they enjoy being able to access their schedule online #### Cons It's a touch pricey if you have more than one store, and the customer support, while not terrible, does take a little time to get through to. --- ### Home Base Meets Our Needs - Overall rating: 5/5 - Reviewer: Randy W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great. I hope they keep their basic features free indefinitely. I've been using them since 2017 ever since I've been using the Clover Mini. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's free for the features that I need which is their time clock app. I'm able to easily edit the time clock as needed and it takes a picture of the person signing in to confirm the person. #### Cons Nothing that I can think of b/c it's a free so I can't complain. In addition, I don't use all their features so I can't comment on that. --- ### Effortless scheduling and time sheets for the whole team - Overall rating: 4/5 - Reviewer: Curtis S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Homebase was a very easy, and reliable workplace app that made scheduling and time sheets a breeze. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very relatable time clock, with zero hiccups over the years. Quite easy scheduling and also for booking time off. #### Cons Location access was not always accurate, and was easy for employees to falsely modify hours. Customer support eventually helped! --- ### Homebase Rocks - Overall rating: 5/5 - Reviewer: Emma Q. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like how accessible and simple the system is. It is easy to access from my phone as well as my computer, or POS system. #### Cons I love everything about homebase and all its functionality. #### Vendor response Hi Emma! Thank you for your amazing review! We're thrilled to hear that you find Homebase accessible and easy to use across all your devices. It’s great to know that our platform is making things simpler for you! If you ever have any questions or need support, we're always here to help. Thanks for being a part of the Homebase community! Replied April 2025 --- ### Would recommend. - Overall rating: 4/5 - Reviewer: Megan P. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that homebase can be free, simple and straightforward. This makes it easier for everyone to be able to use. #### Cons There are occasions where bugs do pop up, and they can be hard to mitigate thus making it difficult to continue the task at hand. --- ### From a small business view point - Overall rating: 4/5 - Reviewer: Tammy D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered We are a very small company and do not have a need for most of the program. With that in mind, the parts of the program that we do use has been awesome. We can keep track of employee wages, sub contractors hours, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the easy layout. Even someone with limited computer skills can understand use this program. #### Cons You can not always resend an invite to a worker. If the worker does not accept and add it to their phone the first time, it is not always available to resend the invite to the worker a second time. --- ### I like this product! - Overall rating: 5/5 - Reviewer: Emily H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is really a COOL tool! I just wish we used it more than we do. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that you can post notes to your coworkers!! #### Cons We don't use it for time clock purposes or anything other than showing our current schedules. #### Vendor response Hi Emily, Thanks for your review! We're so glad you’re enjoying Homebase, especially the ability to share notes with your coworkers. It’s a powerful tool beyond scheduling, and we’d love to help you explore more ways to make the most of it! If you're ever interested in learning how Homebase can support your team even further, our support team is always happy to share ideas. Let us know how we can help! Replied March 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/homebase-profile/reviews/?page=2) --- Homebase Reviews, Pros and Cons - 2026 Software Advice