Homebase

RATING:

4.6

(1023)

About Homebase

Homebase is a cloud-based time tracking and scheduling solution that helps human resources personnel organize and manage employee schedules, timesheets and payroll. It caters to businesses in industries such as food service, retail, healthcare, software and more. Users can build employee schedules using a drag-and-drop interface. Schedules can be sent to employees via text message or email. The solution also enables users to get visibility into labor costs by tracking employee hours and overtime. Homebase also offers automatic error reporting and various data export capabilities. Integrations include multiple point of sale solutions like Clover, Poynt, Talech, Square, Breadcrumb, Lightspeed and Revel Systems. Mobile applications for iOS and Android devices are also av...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Homebase Pricing

Starting price: 

$24.95 per month

Free trial: 

Available

Free version: 

Available

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Homebase Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Homebase

1 - 5 of 1,016 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2024

Homebase Review: Homebase is the Best for the Price!

User Profile

Cheryl

Verified reviewer

Education Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

Game Changer

Finally getting up to speed with technology. We had so many issues with our previous time clock provider, I'm so glad we found Homebase!

PROS

Being able to use the software anywhere and have the ability to change the schedule, communicate with staff, find coverage and my staff to always be up to date with what's going on.

CONS

Sometimes staff tell me they don't get notifications of schedule change when I post it.

Reasons for switching to Homebase

Timetrax was horrible! Constantly had downloading issues and tech support was not helpful and down right rude. I spent several hours multiple different occastions trying to download info for payroll. Sometimes even loosing data. You cannot run a business like that!

Nancy

Retail, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2024

Outstanding program!

Exceptional experience and would highly recommend.

PROS

Very easy to add/remove employees, set up user roles, schedule time. There's nothing to NOT like about using Homebase!

CONS

I haven't found anything about using Homebase that I don't like! Hard to believe, but it's true!

Reasons for switching to Homebase

Very unsatisfied with customer service. Terrible, terrible, terrible.

Rachel

Music, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2024

Simple and Easy to Use Tool

Would highly recommend this tool for business that don't need complex employee management or any foo-foo extra features.

PROS

Homebase was a great tool, straight-forward, and simple to use. The user interface was super easy to navigate, really no learning curve to use the tool. Everything was a simple click away to get what I really needed out of the tool.

CONS

Nothing! It served it's purpose extremely well!

User Profile

Justin

Verified reviewer

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed December 2023

I regret purchasing Homebase

We are on the essentials plan. We have 45 employees. some of those employees are able to do more than 1 job. some of those jobs are a higher paying position (like bartender vs busboy) When you hire a bartender at $15 per hour, if that bartender picks up a job as a busboy at $10 per hour - the software won't allow you have that bartender get paid at $10 unless you upgrade to their "plus" plan. What was not explained was why this just became an issue in december 2023 and was not an issue when we onboarded all employees in september. for that reason - i will not be renewing and will be sourcing a new sofrware. if i'm going to pay a higher cost, it wont be for the lack of customer service i've recieved to date. i'll gladly update this review if the team can fix my issue but based on the customer service response i've seen so far...i dont see that happening without me making some noise.

PROS

The price was better than our old provider, wheniwork but maybe it turns out that you get what you pay for?

CONS

Customer service is very limited in what they are willing to say or do and you dont have a rep or salesperson other than when they first try to take your money and get you to sign up. I've sent messages for support or attempted to call or email my old rep that signed me up that went unanswered. When they have been answered - its been covered in technical jargon instead of a simple "yes you can do that by doing this or no, thats not available on your plan.