What is Homebase?

Homebase is a cloud-based time tracking and scheduling solution that helps human resources personnel organize and manage employee schedules, timesheets and payroll. It caters to businesses in industries such as food service, retail, healthcare, software and more.

Users can build employee schedules using a drag-and-drop interface. Schedules can be sent to employees via text message or email. The solution also enables users to get visibility into labor costs by tracking employee hours and overtime.

Homebase also offers automatic error reporting and various data export capabilities. Integrations include multiple point of sale solutions like Clover, Poynt, Talech, Square, Breadcrumb, Lightspeed and Revel Systems. Mobile appli...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

766 Reviews of Homebase

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(525)

525

4 stars

(160)

160

3 stars

(31)

31

2 stars

(5)

5

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 766 results

November 2020

Maxwell from United Food Trade Association

Verified Reviewer

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Scheduling & Labor Costing

Years of working with Homebase have shown that they constantly improve their product, and make it easier to use with integrations with common applications (via API access).

Pros

Quite honestly, one of the first things I recommend to businesses that want to schedule employees and know their labor costs that are up to the minute.

Cons

The one feature that I do wish was available, would be a calendar view that showed the entire department or business, so that it could be displayed on a monitor or web-based application.

Reasons for Choosing Homebase

Homebase seemed to offer a solid free version, that makes it easier to implement with a client before showing them the added advantages of a premium plan.

Reasons for Switching to Homebase

The integration with Square POS and ease of use made it a reasonable switch. After years of use, I don't know if I would go back.

March 2021

Danielle from Firefly Restaurant

Company Size: 51-200 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2021

It's is a good app, but is constantly lagging, no matter what device and internet connection used.

See Above. I would like to say every time I have spoken with an employee from HB, they have been incredibly professional, polite, and knowledgeable. Homebase was also helpful during the early phases of Covid last year, with costs. I do wish there was an easier way than what I was told, to update myself to the admin of the account. Our current admin is an IT guy we used a few years ago, who does not have access to the email he used for HB anymore. I was told you'll need my [SENSITIVE CONTENT HIDDEN] to contact, and provide bills addressed to Firefly with his name listed as well, showing he is the [SENSITIVE CONTENT HIDDEN]. However, we are DBA, so nothing, not even our paystubs, state Firefly. Our DBA, is "Wes Pac Inc", which is what mail, licenses, and invoices state. If there is an alternate way to handle this, please contact me. Thank you all so much for everything you do.

Pros

Asking for time off is simple for my employees, the message option is convenient.

Cons

Homebase since the beginning is constantly lagging. Whether it be to load pages, send or receive messages, especially sending images. Whether I am using the url on a desktop, or the app on my iPad or iPhone, it is extremely slow. I get message notifications long before the messages actually show up. It is like this for all my employee's that use the app. The iPad version is difficult to use, it is as big as the size of a small phone screen, I don't understand why the app can't take up the entire screen of the iPad, like every other app I use on my iPad. I don't know if this is an option, but for my restaurant in particular, as I'm sure is the case with many establishments that use your app, we have several different departments. I'd for one like to be able to only see my FOH employee's on the schedule, and have a separate for BOH. It would also be convenient to not just limit the amount of employee's that can request off for a specific day, but to be able to limit by department. For example, to be able to say, 3 servers, 2 bussers, and 1 hostess is the limit for any particular day, rather than only being able to say 3 employee's in general is the max. I hope I explained that in a way it makes sense. Additionally, working in a restaurant that is open nights and weekends, your support hours are not reasonable at all. There has been numerous times we've needed support and you have been closed, so we are just hopeless.

Reasons for Choosing Homebase

It synchs with our Point of Sale System and pricing.

May 2021

Peter from Seven Rivers Paddling

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

May 2021

Simply the best

Great, saves time and keeps people up today with the ever changing schedule of a seasonal recreational business.

Pros

How easy it is to have staff clock in and out. I also love how easy it is to fix hours when staff forget to clock in or out.

Cons

When setting up schedules you can not just copy one employee from week to week.

Reasons for Switching to Homebase

Sling was not as user friendly and could not handle a larger amount of employees

April 2020

David from El Centro Inc

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

4.0

Functionality

4.0

April 2020

I've never seen so many bugs....

Bad,bad,bad. Customer service is responsive but there are just soooo many bugs with this software.

Pros

Very easy to use. The user interface is very simple and easy to navigate.

Cons

I feel like this is a beta software that should not have been rolled out yet. We have been using it for a week and have had issues every day since we started using it. Basic things that you think should just work doesn't work. Example: All my employees have a 1 hour, unpaid lunch everyday. They clock in and clock out on this required one hour lunch but Homebase is still counting it in their total hours. So know I ma getting alerts that they all have overtime but they actually don't because Homebase is not calculating hours correctly. So there have been several little things (Bugs) that I have found every day since using Homebase. I contact customer support and they tell me that they will pass it on to their product team. This may sound harsh but the product team really should have tested this software more before rolling it out. Makes me question all the reviews I am seeing on here. All the bugs have been on basic functions.

Reasons for Switching to Homebase

Price. Features. Bamboo does not have scheduling feature.

Response from Homebase

Replied April 2020

Hi David - We are so sorry to hear you've been having issues your Homebase account. This is not the experience we want our customers to have. Our head of technical support has just emailed you to see if we can remedy these issues for you. If you have any further issues, please reach out to me directly at reviews@joinhomebase.com. Looking forward to getting these issues resolved for you, and so sorry again for all the challenges here. - Ryan

March 2021

Michael from Spectrum Creative Interiors

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

March 2021

Best virtual timeclock for your money

Overall, my experience has been great with Homebase. Coming from manual punch clock, I've cut down my payroll process by at least 80%. It is easy to use (original software version is easy, new version is a little too messy so I haven't switched to the new view.) I still enter hours manually into QBO, because Homebase doesn't split regular and overtime hours. Not a big deal. *A couple wishes* 1. I wish there to be a button when employees punch out that says "Did you take a lunch break?" (Yes or No) Reason for this feature - I don't make our employees go to the iPad at lunch to "Take a break" when it's lunch time. I would have a line up of workers waiting to punch in and out because our entire company shuts down all at once for lunch. That way, when some employees DO work through their lunch break, they can just say "No" to the question "Did you take a lunch break" when they clock out at the end of the day. Currently, everyday I log into Homebase and manually add each employee's lunch break, except if they leave me a note saying "No Lunch". 2. It would be great if time card notes for a whole current pay period could be amalgamated into one document as I am processing payroll. I currently have to dig through each time card to find notes of employees asking for vacay pay, sick days, mileage etc. If I just had a list of all the notes and names for that weeks pay, I can check off each note as I add their request into QBO. Overall, I am still very happy with Homebase.

Pros

What I like most about Homebase is that it doesn't break the bank to put in a virtual timeclock system. It integrates with Quickbooks online and it is easy to use.

Cons

1. It does allow for a little customization, but not advanced enough for the way I run payroll. 2. It does not send separate regular hours and overtime hours to QBO.

Reasons for Choosing Homebase

100% for the price difference. Timesheets is so overpriced. Thank you for providing your software for such a reasonable amount of money. It makes a huge difference during this pandemic.