All ClearCompany Reviews

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User Profile

Carlos

Verified reviewer

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

It is easy to filter the right candidates for recruitment, we save time in the election and intervie

I have had a better organization and I can count on a tool to collect, inform and analyze data.

PROS

What I like the most is the help of the support staff, always willing to collaborate in everything necessary to continue with the process, as well as how easy it has been for the selection process for hiring and saving time in filtering the candidates and their skills

CONS

I do not like that he does not have a live interview feature. you can not link it to other databases and neither to be able to filter candidates within the same category based on their punctuation

Sara

Food & Beverages, 51-200 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Easy to use platform that has helped our HR department grow and develop!

Everything has been great! ClearCompany has helped us to become better organized and to reach more candidates.

PROS

Easy to use, great customer service when there are questions, tons of training modules online at your fingertips

CONS

There is nothing I really dislike. I think that everything about this platform is great!

Reasons for switching to ClearCompany

HR integration was a huge reason we switched. The features also surpass what others offer by far.

Tina

Used free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

1

Reviewed June 2016

Okay system; bad customer service

I was with this system when it was HRM and then ClearCompany bought it out. This happened a year after we implemented the HRM system and it felt like we had to go through constant training with our hiring managers and updates for the transition. I had 3-4 different reps in less than 2 years and the response time was horrible. I waited over a month for things to get done and implemented. When ClearCompany took the product over it was definitely better than HRM but not enough to justify them wanting to double our cost! I felt like it was finally an okay system as opposed to bad and was not willing to pay twice the amount for okay. If you're a growing organization and don't want to go through the headache of changing systems in the future look for a system that does not charge per recruiter license. A lot of the functions that only recruiters could utilize should have been available to hiring managers or HR generalists. For example, you could not search a specific applicant if you did not have a recruiter license so if we made a hire and HR needed to grab some info from the system they could not use their hiring manager access to do so even if they had access to the candidate in the requisition. They had to try and remember which requisition they were pulled from and go into the requ and find the candidate which makes it challenging if you have to hire 20 of the same position. Another headache is if you want to really track your candidates and the time to fill you can't indicate to the system that you need 20 admins, you have to post 20 times. Waste of time. Overall: System is ok and functioning = 3 (the CRM aspect is horrible, I wouldn't recommend at all this is just for ATS) Ease of use: search limitations and the fact you can't identify more than one hire needed for a role increased the workload = 2 Customer service: horrible. Expect delayed responses and implementation of things needed. Really impacts the efficiency. = 1

Vendor Response

Hi Tina, we appreciate your feedback and are sorry to hear that you have not had an optimal experience with our customer service team. It sounds like we did not effectively communicate our rebrand or some of our staffing updates to your team. We changed our name from HRM Direct to ClearCompany in 2013 to better reflect our total offering, and were not acquired. We strove to minimize the impact this name change had on our clients, and it looks like we didn¿t excel on that with your team. We apologize for any confusion the change caused for you. Additionally, we are committed to offering our team members options for growth in their careers. As a result, we do see staffing changes from time to time. In your account's case, we promoted two Relationship Managers into more senior roles in 2014 - both of whom were dedicated to your account.

Replied July 2016

Torrey

Non-Profit Organization Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Solid ATS And Great Return On Our Investment!

We've had a great experience with Clear Company. For us, our needs are pretty simple: we need to quickly post, attract, and hire candidates. Clear Company has consistently allowed us to do that.

PROS

Really user friendly with a lot of features. Very easy to post positions, access candidate profiles, and run reports. Customer service and ongoing webinars are excellent as well.

CONS

Not too much, we looked at several other ATSs when re-evaluating whether to continue with Clear Company, and none of the other products would have provided us any improvement or added value based on what our needs are.

Reason for choosing ClearCompany

It was just as good as the other products and the pricing was competitive, if not better.

Elena

Mechanical or Industrial Engineering, 201-500 employees

Used monthly for less than 2 years

Review Source
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Great Experience

Very happy with our choice. Great people.

PROS

Excellent customer service, ability to speak to a live CSR is a undeniable plus. Easy to navigate and launch. Paperless approach

CONS

Printing option is not the strongest. Definitely needs improvement on printing formatting.

Reason for choosing ClearCompany

felt like it was the most fit choice for our Company.

Reasons for switching to ClearCompany

unhappy with the service and software options.

Jason

Staffing and Recruiting, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Solid program with good support

PROS

This program is reliable, customizable, good support.

CONS

Cost increases over the years were significant. Forced me to look for other options.

Reason for choosing ClearCompany

ClearCompany had a comprehensive recruiting package, but since we weren’t ready for the whole solution, they allowed us to utilize the on-boarding portion by itself.

Kristin

Electrical/Electronic Manufacturing, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Excellent ATS System With Great Functionaltiy

Overall I've been really impressed with this ATS system. I'd never used it before, and it is a very robust system with a lot of features. It was easy to learn, and it's easy to make minor changes to templates and forms when needed. The customer support is better than what I've experienced with other ATS systems.

PROS

It is easy to learn, has many features, and allows you to easily track applicants. We also use it to send offer letters, initiate onboarding activities, and schedule interviews. There are many features in one platform, and it is straightforward to learn how to use the features. We have a dedicated account manager whom we can contact when we have to escalate issues, and they also have an online chat feature with customer service.

CONS

Sometimes the reporting is not consistent with results after you run a query, and the applications sometimes get submitted in different formats based on the method the applicant uses to apply. Also, sometimes the customer service team doesn't give a complete answer to your question.

Reason for choosing ClearCompany

I was not part of the process, but I believe it was due to the cost and the fact that it offers international recruiting functionality.

User Profile

Jillian

Verified reviewer

Human Resources, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2018

ATS system that makes tracking easy

PROS

ClearCompany applicant tracking system is very intuitive for both recruiters and hiring managers. The system allows you to reply directly to candidate and forward them to the hiring manager. The best part is that all of the information is kept in one place for easy reference. You can view the email correspondence with each candidate, add interview notes and attach documents.

CONS

I wish there was a better way to sort candidates based on the jobs they're matched with or could potentially be matched to. The software has a Talent Pool feature, but I don't find it useful unless there is an open requisition for the type of job the candidate could be considered for.

Summer

Consumer Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2022

Clear Company - Good ATS

I feel it is a useful system that still needs some 'work'. I have used many ATS' and I do feel this one is very easy to follow, not complicated for candidate profiles or job posts.

PROS

The candidate tracking. The Requisition page. Adding job posts is easy to follow and allows tracking of time to fill. The Workflow helps organize applicants easily.

CONS

Applicants that apply on Indeed, the resumes to flow over to Clear Company. This causes almost double work on transferring resumes over to CC manually. Under the Recruiter page, to search for candidates, it needs to have phone, email search option - ON THIS Page, not to have to go to another page.

Jessica

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Clear Co!

Overall ClearCo is great!

PROS

This product is very user friendly for recruiters!

CONS

the backend set up is a bit confusing and the Data does not reflect the same as the dashboard. I would like to see that info to be easier to pull and manage. I would like to have more search or sorting features as well.

Taylor

Religious Institutions, 201-500 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

So easy to use and has made our hiring flow a breeze!

Our team switched to ClearCompany after several frustrating years with another company. Our experience has been night and day different! ClearCompany is so easy to implement and use and the customer service is truly unmatched. We have never felt like a burden by the team, and they are very quick to help us troubleshoot issues or to answer questions. We've also been able to train and set up all of our hiring managers, and the ease of sharing applicant information throughout the office is so helpful. The cost is also very reasonable for the number of features provided!

PROS

It's so easy to use and it only takes a few minutes to train up new hiring managers/users. The scorecards are incredibly helpful for gathering information as well as keeping all notes in one place. Also, the ability to schedule interviews directly through the system was a GAME CHANGER for our team!

CONS

While there is an option to schedule multiple interviewers, that can only be done for back to back interviews. It would be helpful to have an option to add multiple interviews to the SAME interview block when looking to schedule things. That way, the calendar confirmations go to each person separately and we don't have to track or copy invites.

Reason for choosing ClearCompany

Ultimately, it came down to price. With ClearCompany and our budget restrictions, we were able to get the greatest number of features and users. Also, the overall system is very clean and professional. The customer service could also not be beaten.

Reasons for switching to ClearCompany

The applicant tracking side of Paycom is a nightmare. We had timeout issues, no place to store notes or feedback, and it was difficult to share information with hiring managers. It would also take us several weeks to get ahold of their support team and work through issues. While our HR team still uses Paycom, it did not offer nearly enough for our hiring and recruiting team.

Carmen

Verified reviewer

Oil & Energy

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

Reviewed August 2015

I highly recommend ClearCompany

I have found the ClearCompany recruiting and onboarding modules very helpful and easy to use. Coming from our previous manual system, they have saved me a great deal of time. The best thing about ClearCompany, though, is their excellent customer service. When I need help, I can call and get real help from someone who actually works there, usually my account manager, not someone in a call center somewhere reading from a script. They are always very quick to address whatever concern I have. We are an energy company with over 200 employees in several states. Having an efficient, online onboarding process has streamlined HR's workflow, and being able to sort and categorize the thousands of applications we receive each year has saved us a great deal of time, and has eliminated the bottleneck we used to have in distributing resumes to the relevant department managers.

PROS

Customer service; our hiring managers have immediate access to resumes; efficient, streamlined onboarding process; customized forms

CONS

1. I'd like to see an integrated, easy way to sort applicants on our side. We get a huge number of applicants seeking all sorts of jobs we aren't advertising. We have two "General Consideration" requisitions set up to keep people from applying inappropriately for jobs that require special qualifications. I have not found the Talent Pool feature to be useful in sorting these candidates, so I set up many unposted requisitions that I forward those candidates into, based on what type of job they may be considered for in the future. This clogs up our requisition list, and takes extra time. It would be nice to have an assortment of buckets for these applicants that is seperate from the live requisitions, and with some automation as in the talent pool feature. For instance, they could be automatically sorted based on an answer to a screening question. 2. Also, it can take a while to get new forms built, or old ones changed. Sometimes they fix one piece on a form, and something else stops working. I would like for them to test the forms thoroughly to make sure they work before giving them to us. We have also had trouble printing some of the forms, because they aren't designed to be printed.

Cienna

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2018

ATS of choice - simple, complete, and cost effective

This is by far my favorite software for recruiting and communicating with candidates. Still not quite ideal for scheduling internally or exporting to other systems of my choice, but its a huge bang for the buck.

PROS

Cost-effective Easy to use and quick navigation (way less clicks to get more done) Great searchability within the talent pool Great customer support & training, after implementation Integrates with Outlook for viewing and scheduling Great email template system saves time with easy mass emails and quick customized responses. Electronic Job Offer letter signing and storage is helpful, and you can attach additional documents to the offer.

CONS

Outside job posting (JobTarget) does not work well at all. Only works great with large posting sites: LinkedIn, Indeed, Zip Recruiter Slow and manual labor intensive implementation process, with not much flexibility or support (you've got to manage this one yourself) Doesn't allow interview scheduling with multiple interviewers or a conference (from the outlook integration within the app, this may change soon) This doesn't integrate with any background check systems besides their own contracted vendor. This is not flexible, although I've tried for a couple years now.

Cheryl

Real Estate, 1,001-5,000 employees

Used daily for more than 2 years

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed May 2017

Very user friendly!

Clear Company works to make improvements on its product, and functionality. While it does not offer some of the immense details that other products may offer- this suits our companies needs perfectly. I found that when researching other options (some of which were very expensive) - we would not utilize everything that came with the price tag. Clear Company was and still is the best option for us. It gets the job done without getting bogged down in things that we don't use.

PROS

Easy to learn and use, can build my own job reqs and apps, or the support team will also do for you. Easy to teach and train others to use, has a large number of standard report options, or you can have one customized to suit your needs. This has been one of the best decisions our company has made!

CONS

There are several functional niceties that I would like to see and have recommended. The support team keeps track of all requests and works to implement changes in product updates.

Eric

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Far Superior to Other Platforms

As someone who has used many other talent acquisition and performance management tools, ClearCompany has proven to be far superior to other platforms commercially available today. It is an extremely efficient product, very intuitive and not at all clunky. We have never experienced any downtime or unexpected periods of not being able to access the system when we need to which validates the reliability of the technology. As it relates to the performance management module, I was surprised at how quick and easy it was to set up a performance review cycle in particular. It is very intuitive, and you have the ability to make changes quickly and easily. User feedback was also positive in terms of "ease of use" and efficiencies gained. The ClearCompany software saved a significant portion of our Human Resources and managers time in terms of creating efficiency and adding value to our processes. For each manager who used the software during our most recent review cycle, ClearCompany's technology saved each individual substantial time vs. a cumbersome process. Once we eliminated the administrative burden from our reviews, we were able to spend more time on quality performance discussions - creating succession planning and performance improvement.

Wanda

Consumer Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2018

Could be better

Client support is mostly good and they try to help as best they can. However, there are simply some functions that they just don't have so they can't help. Oh and there's a glitch with the sycning of the outlook calendar. For some reason it would show up as a double event on my calendar when the candidate accepted. They said the glitch was not on their end and my IT dept. said it was not on our end. So it just went unresolved.

PROS

I liked the ease of creating a job requisition and the fact that I could have the job posted to multiple job boards is also pretty great. It also nice to create offer letters in the system.

CONS

Making changes to an offer letter is not as easy as they make it seam. I usually just created a new one. They don't have the capability of scheduling an interview with multiple interviewers. Also, adding the knockout questions is not as simple as they made it look during the demo; there are a lot of steps to set it up and set it up correctly.

Maria

Real Estate, 51-200 employees

Used daily for less than 12 months

Review Source
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Clear Company makes my job easy!

We are able to track and follow through with our candidates and manage the recruiting process. I've also discovered that I have extra time to explore the endless possibilities it has for screening and testing. the scorecards and interview question templates have helped me delegate the interviewing process to the hiring managers so that they can manage their own screening process easily and boost their confidence in the recruiting process.

PROS

The recruiting process is seamless and intuitive. As I new user I was able to understand and use the features it provides with incredible ease. Once I became comfortable with the software I was able to optimize my recruiting efforts. As an example, we filled 10 positions in one week.

CONS

The software allows us to transfer candidates to our PEO system, Paylocity. Both systems have their own performance evaluation systems, but this does not transfer from one system to the other. Perhaps if the performance evaluations were the same in both systems it could reduce double work.

Laura

Construction, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

I've become a believer

We've been able to tackle our greatest problem by implementing a more lean approach to hiring. I've seen an incredible amount of engagement from the team and they are always innovating to deliver to customers.

PROS

Ease of use and customer support, great interface and a really nice look. Initially, I wasn't sold on the software and was partial to my previous ATS. After a year of use in this platform, I've learned to love it and implement it more fully across the organization. I look forward to adding some additional features in the future.

CONS

The system is less intuitive than I've used in the past and requires a great deal of set up prior to implementing. However, that set up saves time down the line and you can maximize the product when you take this critical step.

Vanessa

Management Consulting, 11-50 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING: