--- title: "ICIMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ICIMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ICIMS is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/icims-talent-platform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Applicant Tracking Software](https://www.softwareadvice.com/hr/applicant-tracking-software-comparison/) / [ICIMS](https://www.softwareadvice.com/hr/icims-talent-platform-profile/) / ICIMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/icims-talent-platform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/icims-talent-platform-profile/alternatives/) # ICIMS User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 824 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.4/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 397 reviews (48%) - 4 stars: 320 reviews (39%) - 3 stars: 76 reviews (9%) - 2 stars: 19 reviews (2%) - 1 star: 12 reviews (1%) ### Most mentioned pros - It provides good visibility into candidate pipelines, supports collaboration across hiring teams, and helps streamline communication with candidates. - Its a great tool for recruitment process and documentation of employees records... and great in providing security to employee documents - In all my experience with different Applicant Tracking software I found iCIMS to be the most customizable. ### Most mentioned cons - The most challenging feature of iCIMS is sending out the emails to candidates not selected. - I don't think our feature supported video recording for interviews. - Technical issues: As with any technology, iCIMS Talent Cloud may experience technical issues that can disrupt the recruitment process and cause frustration for users. ## ICIMS customer reviews Showing reviews 1-25 of 824 (page 1). ### Recruiting with ICIMS - Overall rating: 5/5 - Reviewer: Rachel M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ICIMS seemed some-what difficult to use at first, but my team has adapted well to it. At first, it didn't seem very user-friendly, but through trial and error, we have developed some tips and tricks. I do like the reporting features, which make it easy to pull numbers and data from our recruiting efforts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ICIMS has great add-on features, such as TextRecruit that make it convenient and easy to interact with candidates. Adding candidates into ICIMS is very easy and user-friendly. It's also awesome that it has a dashboard on the front page, which makes for easy access to current candidate data. #### Cons I wish ICIMS had more appeal, design wise. It's very bland looking compared to other recruiting software I have used before. #### Reasons for switching to ICIMS Our organization partnered with another organization and we adapted their recruiting software. --- ### Experience with ICIMS - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend ICIMS to other businesses and individuals. I think the pricepoint matches the services and I would rate it a 10. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ICims is extremely user friendly for a new user. I have trained managers on the product and they were able to pick it up very quickly. #### Cons I didn't have any cons with it, I liked that you can move applicants through a cycle, take notes, set reminders and I found it to be one of the best sources I have used. #### Reasons for switching to ICIMS Our company switched based on cost and feedback we received from managers using UKG. --- ### ICIMS puts the talent in your worksforce - Overall rating: 5/5 - Reviewer: Tena D. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was on the team that chose ICIMS and implemented the program. They were very helpful and offered training both onsite and off site #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is such a customizable software for the cost. We have a seasonal work force of 1200 and have to rehire and hire them each year. #### Cons It is so detailed in the back ground and the administrator can make many changes without fully understanding their impact --- ### ICISM Hire - Overall rating: 4/5 - Reviewer: Monica M. - Verified reviewer: Yes - Industry: Warehousing - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was an overall positive experience. iCIMS Hire enabled a more structured and efficient recruiting process, with strong pipeline visibility and collaboration capabilities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros iCIMS Hire has been a strong recruitment platform for managing our hiring process end-to-end. It provides good visibility into candidate pipelines, supports collaboration across hiring teams, and helps streamline communication with candidates. Overall, it has improved efficiency and organization in our recruiting efforts, especially the interview process. #### Cons While some workflow steps can feel more detailed than necessary, it continues to be a helpful tool for managing recruitment. #### Reasons for switching to ICIMS The company grew and ICISM provided better support for our needs. --- ### Less Clunky Faster Searches - Overall rating: 4/5 - Reviewer: Gabriel A. - Verified reviewer: Yes - Industry: Building Materials - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I definitely love how fast searches are and the interface is less convoluted than our previous software. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It’s definitely not as clunky as our previous tracking system and it’s much more responsive after initial login #### Cons It could just be the version we have, but having a few more options for search for internal candidates (ex. Exclude reqs that have already been applied to) #### Reasons for switching to ICIMS It was time to upgrade and make the move to a less clunky ATS --- ### Very robust system - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would not recommend this applicant tracking system. It's very overwhelming and difficult to navigate. It's also very difficult to see where candidates are at in the process. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The software is very robust. There are endless amounts of reports that you can run from iCIMS and there's a lot of features within a candidate profile. I really enjoy using the Dashboard as you're able to pull so much information. #### Cons This software is sometimes very overwhelming. It takes so many clicks to get to a candidate's profile and there are an overwhelming amount of features within a candidate's profile. It is also very difficult to figure out how to run reports and pull information you're wanting to see. #### Reasons for switching to ICIMS The company I'm with was acquired and we had to switch to the system they're currently using. I was not recommend the switch. --- ### iCIMS is robust in application for diligent users - Overall rating: 4/5 - Reviewer: Lisa C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered iCIMS Hire could do everything that our team thought of to simplify the process of finding candidates and hiring a large number of employees in a short period for a BPO customer service call center. We found the CRM piece robust and were able to set up our system and dashboards for ultimate efficiency, but there was a definite learning curve, and your team will need to go the extra mile with setup to utilize it to its full potential. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In all my experience with different Applicant Tracking software I found iCIMS to be the most customizable. There were many areas where customizable fields could be added to track anything needed. #### Cons While iCIMS was a very powerful tool, it was not super user-friendly. As a manager in Talent Acquisition, our team learned all the ins and outs of the system and had it set up to be as close to effortless as we could imagine, but our HR Dept found the UKG piece to be cumbersome and never really learned to utilize it efficiently. It was their lack of proficiency with the UKG tie-in that ultimately drove us to choose a different software for our company. --- ### ICIMS review - Overall rating: 5/5 - Reviewer: Aarti B. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. I can always find the candidates I want and the navigation is user friendly. Integrations can be setup to other vendors and you can proxy in as users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have used iCIMS for nearly 7 years and I find it to be user friendly when it comes to reporting and scheduling reports. #### Cons As an administrator, I think you can accomplish most of your goals in iCIMS however it’s not always easy to modify existing integrations to other HRIS platforms. That does require support from iCIMS and testing on your own. --- ### Great product overall very few bugs - Overall rating: 4/5 - Reviewer: Stephanie B. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall iCIMS makes a lot of my job easier on a daily basis. I have been using this product for over a year on a daily basis and I love the ease of the interface overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ICIMS has great ways to filter potential candidates based on screen filters applied. You can also adjust them through the different steps to help filter out the candidates that did not meet the criteria. #### Cons The most challenging feature of iCIMS is sending out the emails to candidates not selected. It doesn’t filter the categories well even if “rejection” is selected. Instead I have to spend more time scrolling the list to find what is needed. --- ### Icims review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its a great tool for recruitment process and documentation of employees records... and great in providing security to employee documents #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was user friendly and easy to navigate and set up Candidate interview process which was great to navigate. #### Cons There is no single reason i can say i did not like about icims... maybe sometimes having duplicate profiles created causes an issue until integration we can't know regarding the duplicate profile. --- ### HR Director - Overall rating: 5/5 - Reviewer: Rebecca J. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It was perfect for my situation and it integrated with my HCM system so that allowed us to lower cost by a person not having to do it and lowered the human error #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was good for the time that I was at Walden Security. It helped organize the company for hiring and helped the communication experience with regular communication from one source. #### Cons Nothing at the time. Now I would hope they have evolved into a better suited for the Human Resources function. --- ### Works for us - Overall rating: 4/5 - Reviewer: Madeline V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it fits our needs and is helping us keep track of the open positions and candidates. It is robust enough for our needs and I don't think it would be worth switching to another platform with any of the minimal complaints we have. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The app is pretty intuitive for most needs. It is easy to clean up candidates and keep up with applications. #### Cons The resume PDF reader is a little quirky. The website is not optimized for cell use; however, I was using a browser on my phone. If there is an app, I have not used it. There isn't a spot for notes between the hiring manager and the recruiter. I wish I could send messages to the recruiter asking for specific questions to be asked in the screening or to clarify anything. We have to email instead. --- ### Review on iCIMS Recruit module - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with iCIMS is amazing. With the help of iCIMS, we gain a bigger pool of candidates from different sources, we manage well of the applications within the system and we build up a stronger talent pool for our company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - expand our reach to wider groups of candidate: iCIMS has partnered with Google job and other free job aggregators, that job posting function helps us to reach more candidates, we do see a significant growth of quality candidate profiles for our job openings. It is very cost effective and it saves so much time on populating our jobs on different portals. - navigate with ease within the platform: it is very easy to pull out different applications and review the resume and cover letter. I like the tabs which are very clear and categorise information in good order - Very good customer support team: Whenever I call the iCIMS customer support team, there is always someone on the phone and solves the problem for us. The customer ambassadors are professional, friendly and knowledgeable. #### Cons Overall, I would say there is no big issue in my user experience when iCIMS. Just two minor things, - When I move the candidate to the next bins in the recruitment workflow, I couldn't find an update button. If I reload the page, it will show up the main dashboard and I have to go back to the particular job profile again. - The cover letter button does show as the same tab of resume, I have to go back to the candidate details tab and find out the cover letter. It will be great if I can see the resume and cover letter on the same tab. Besides, we think that the hiring manager app may need more modification as right now the app doesn't equip with all the functions from a web version. #### Vendor response Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. Replied June 2019 --- ### Great Software for Healthcare Recruitment - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is giving a clear view of each stage what the candidate has to go through at the time of hiring. Mostly this is accurately imputed by each hiring manager or HR . The clear view of the process is giving a full understanding when the start date of the new hire might be and making manager aware of the education plan and orientation in the healthcare facility might be. All great info! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software and program are really easy to use. I worked at San Antonio Regional Hospital in California with this software and I can say loudly and proudly that I recommend it . I used it daily to access any updates regard hiring process of my candidates or applicants of the position open in my department. #### Cons Not sure if they have mobile access. Being always on the go, sometimes between meeting you want to check on the processes, however, I never tried to access it because was no option given. Being in management I see this a way to improve because being always gone and not at your desk mobile access can give you a great view of the process of hiring. #### Vendor response Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. Replied March 2019 --- ### Navigating the Options - Overall rating: 5/5 - Reviewer: Sandra S. - Verified reviewer: Yes - Industry: Construction - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IBP is able to employ technology that it didn't have two years ago and reach a wider applicant base. We have the capability to receive applications online, post and advertise our openings on a variety of job boards and most importantly, get our customers the workforce they need. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When building a new recruiting process and the technology around it, you need a partner with a strong background in the field and an even stronger support team. iCIMS delivers on both! Having the opportunity to configure pages, portals, fields...you name it, it can most likely be done. That means that your process is not only improving, but it's also getting the efficiency, reliability and back up it needs from the technology you're employing to help your company meet its recruiting needs, retain talent and up your employer brand. #### Cons With great power comes great responsibility and it's clear from the beginning that if you don't establish a clear path for your recruiting process, you can get swallowed up by all of the customization options with iCIMS. Sometimes, it's too much. Talking through your needs can help you establish a clear path forward. That is also true of introducing the platform to your users - a bit at a time is best to get buy-in - because there's just so much you can do! #### Vendor response Thank you so much for your positive feedback and for taking the time to post this review! We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer¿s expectations. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. Replied March 2019 --- ### Not User Friendly - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have not had a good experience with iCIMS Recruit. I had to teach myself how to use it, I've spent countless hours on the line with customer support trying to get the system to do normal things and it cannot be done in this system (simple scheduling, assigning onboarding tasks - I realize that's not Recruit but whatever, sourcing out of the system is a mess - I could keep going)....I thought adding Connect would be better but it's not, so I plan to get rid of this ASAP - pay the fee to get out of it and get another system. The ONE thing I can say is the customer support team is very nice and they TRY to help as best they can. But most things cannot be done - and if they can, it's never just an A-to-B fix...it's a work-around to go from A-F-D-X-R-Z-B. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros It is a place to store candidate information. #### Cons Its UI/UX is clunky, you have to configure your own dashboards (I didn't know I worked at iCIMS but, after a few days on the line with customer care, I feel like I should be getting paid), the scheduling feature is a nightmare, sourcing out of the system is a nightmare (I don't even bother), there's a "person", "candidate," and "manager" profile - ALL for the SAME individual. Why? Why can't you just have one person and they are either a candidate for a role or they're not? I've worked with so many other Applicant Tracking Systems and this was never an issue or even a "thing." Everything is "a la carte" - other ATS's such as Lever or Greenhouse are much easier to use, have built in functionalities that you'd otherwise have to pay extra for an API connector to have said functionality, and - wait for it - already have dashboards in place that make sense for most organizations - and will CUSTOMIZE IT FOR YOU - no questions asked!! --- ### Works well if you have someone who knows what they are doing - Overall rating: 4/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. iCIMS was a ever long continuous improvement project that needed constant attention. We paid an implementer to set it up and he did, but there was much left that needed to be changed. I spent endless hours on iCIMS support (who are very good) to make sure our ATS was functioning properly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customization of iCIMS is undeniable. You can create all sorts of reports and integrate it with pretty much anything. #### Cons You really have to know what you're doing in the system to get the most out of it. An iCIMS admin on staff is almost a necessity. --- ### The support team is responsive and helpful. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Enabled our hiring and onboarding process creating an easy visible way for candidates to reach us as well as automating the onboarding process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the support and having a dedicated TAM. Additionally there is a lot an admin can configure. There are a lot of reference and training materials available online. Overall this software is easy to use and configure. #### Cons The forms are a bit clunky and are not easy to use. The forms are not visually appealing and it takes a while for updates. Additionally reports can be a bit touchy. Sometimes report data doesn't refresh as expected. The report data doesn't always dynamically update. If you make changes in the tool you have to remember to update the reports. You don't necessarily receive an error that the reports stopped working. --- ### iCIMS Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ths iCIMS Recruit product has been beneficial to our business by automating certain features and speeding up the hiring process. It creates a positive candidate experience as well. We are excited to see where the product takes us! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The iCIMS product offers everything I need in an ATS. It manages job postings, candidate workflow, and much more. I'm able to create candidate pipelines based on skillset which is a great organizational tool. The tool is also customizable to our needs- we recently added an offer feature and a new scheduling tool was just added. #### Cons Some of the features aren't very user friendly. The search function for the candidate database can oftentimes be confusing. --- ### iCIMS - Overall rating: 5/5 - Reviewer: Julia A. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered We have improved time to fill, system analytics, and can produce actionable data to improve our recruitment process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s extremely configurable and they put out quarterly releases in direct response to customer feedback. #### Cons The Offer product is an additional cost that is quite hefty. Without it, the offer letters through iforms can be a difficult process. #### Reasons for choosing ICIMS Ease of use, customer support, UI, cost #### Reasons for switching to ICIMS Ease of use, customer support, UI, cost #### Vendor response Thank you so much for your positive feedback and for taking the time to post this review. It's our customers who allow us to constantly improve the way we do business and I'm so glad to hear that your experience with iCIMS has supported your initiatives. Replied October 2019 --- ### Not user friendly - awful UI/UX - Overall rating: 2/5 - Reviewer: Destiny Q. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am not having a good experience with Recruit. It just isn’t as flexible, sleek, and up to date with the other competitors in the market. If the above were fixed, I guarantee you would keep a huge amount of market share - but we may pay whatever fee we need to get out of our contract as this is just a mess, and we - the customer - have to fix it ourselves (and that’s IF we can even fix it at all). #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros That it holds resumes and integrates well with our HRIS. #### Cons Where to start? - Ease is Use - UI/UX is clunky and outdated - Scheduling is not easy for interviews - Tasks take so much time to assign to users - Doesn’t integrate with a lot of other systems as easily as Lever, Greenhouse, etc. - Can’t “talk” to hiring managers in real time like competitors above - Ranking candidates is an “add-on” feature (as are most features) while included in most ATS’ - Recruiters have to configure their own dashboards and it is extremely difficult to do as well as time-consuming. #### Vendor response Destiny, thank you for posting your feedback and bringing this to my attention. I understand how disappointing it must be to go through this and I¿m truly sorry that your experience with us hasn¿t met your expectations. Your business means a lot to us, so if you¿d like to continue this conversation, please don't hesitate to reach out to your Customer Success Manager. Replied March 2019 --- ### Intuitive and to Easy to Use - Overall rating: 5/5 - Reviewer: Suzanne G. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall this program has significantly simplified our process of screening candidates and moving them through the hiring process, which continues to improve as we learn the system. Customer service is excellent. Implementation went pretty smoothly, but if you are connecting to your HRIS, that adds a complicating layer depending on the vendor. I am happy with the product 15 months post implementation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros iCIMS was a big improvement for us over the previous recruiting program we used as part of our HRIS primarily due to ease of use and reduced time in our screening process. The layout is clean and easy to read, and once you understand how things are organized, it is simple to navigate the software. We use the onboarding feature, which has automated that process for us. Customer service has been excellent. Most of the time (99%), they resolve my issue in one brief phone call. Everything is customizable and there are many training resources available to users. #### Cons The layout of the candidates in "bins" can be a little confusing sometimes. There was a task we were trying to improve and finally found out how to do so but it took a few conversations to figure it out. #### Vendor response Thank you for the awesome review, Suzanne! Replied March 2019 --- ### CAME BACK TO ICIMS - Overall rating: 5/5 - Reviewer: Edith S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used unspecified for less than 2 years - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Our HR department used ICIMS for a year and raved about it. Then our company moved to an "all in one" package to connect the functions between billing, payroll, HR and more. During this 2 year period HR simply had a data base of applicants .... not a recruiting tool. We came back to ICIMS specifically for it's ability to match our varied hiring flows, customize requisitions for each facility, hiring manager access, and the ability to capture metrics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 #### Pros - Truly customizable - Easy set up process - after a few ATS we knew exactly what we wanted - Clean visuals - Intuitive design - easy for new Hiring Manager to learn - Catches duplicate applicants - Search and reporting options are vast! Not limited to a few canned reports. - Ability to capture hiring expenses - Nice addition of Connect to capture passive applicants - Nice integration with Job Target to push our jobs out to job boards - Responsive Help Desk Team - Multiple learning tools (printed guides, videos, web conferences) - Reasonable price - we had been paying more for less functionality and consistent performance problems. #### Cons NO CONS With this system we have all the basics... plus areas to grow! --- ### Modern Recruitment Communication - Overall rating: 5/5 - Reviewer: Jose W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TextRecruits customer service is outstanding and the user design is easy! You can organize candidates by job titles and campaigns. An app can be downloaded to your smart device to allow for communication with candidates as needed. We have been able to successfully set up large hiring campaigns and keep candidates updated on where they are in the hiring process. We also use it for orientation and interview reminders by scheduling text to be sent out prior. Overall it has been an important tool to add to our recruiting tool box. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a web-based system that has a Google extension that allows new candidates to be quickly added without navigating away from your current page. The campaign system is also a positive feature that allows for drip marketing campaigns. #### Cons I would like to be able to include GIFs into some of our campaigns but this function isn't possible yet. --- ### Sticking with iCIMS - Overall rating: 4/5 - Reviewer: Allison H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, so good. We are sticking around for the long haul! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The database allows a lot of opportunity for various recruiting functions, including keeping notes, and updating candidates throughout the process. I like that everything is time stamped, which helps keep track of candidates and when they applied/were submitted. The different bins keep us organized. #### Cons Not able to store more than 1 resume per profile. The emails that come from iCIMS to external mail boxes look like spam: i.e.: . This makes candidates think it's a spam bot, or because of phishing filters, it makes our emails go to spam folders, making our jobs harder. #### Vendor response Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we¿re meeting our customer¿s expectations. Regarding the email issue, I recommend reaching out to your Customer Success Manager to find a solution for this issue. Replied March 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/icims-talent-platform-profile/reviews/?page=2) --- ICIMS Reviews, Pros and Cons - 2026 Software Advice