The iCIMS Talent Acquisition Platform provides cloud-based software that enables users to manage the candidate lifecycle. 

The TextRecruit module is a mobile engagement platform with text messaging, live chat and natural language processing. The iCIMS Connect module enables candidate relationship management, pipeline management and provides a candidate-facing communication tool. The iCIMS Recruit module allows users to view the hiring pipeline from a single dashboard. Users can also automate job board postings, connect with job seekers through Google applications and set workflows to move candidates through the hiring process. 

The solution also provides paperless offer management that allows users to manage compliance with branded templates, e-signature integrations and clause management tools. Employee onboarding tools lets users create, assign and manage tasks. Users can configure processes to engage new hires before their first day and automate Form I-9s and E-Verify submissions. 



481 Reviews of iCIMS Talent Platform

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 481 reviews

December 2018

Sarah from Washington University in St. Louis

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent for recruiting top talent

Pros

Our team used iCIMS to recruit new employees from all over the US, and the platform made it easy to do so. The best thing about iCIMS is the customer service. Our team had frequent conference calls with our account manager, who was most helpful in getting us the most out of the platform.

Cons

Much like other software, there is a learning curve associated with using iCIMS. Give yourself and your team some time to understand the platform before diving in.

December 2018

Shae from nFocus Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

1 of 5

Functionality

5 of 5

December 2018

Pricey Enterprise Product Lacking in Updated User Experience

Pros

iCIMS is extremely customizable, down to view permissions at the field-level. I also appreciated that it offered the ability to view the system as a specific user to test said customizations. In a time where our business was growing and we did not have an established HRIS, it afforded us the ability to store data both recruiting and HR-related.

Cons

Since the product is enterprise, you are going to pay out the nose for it. After conducting several detailed demos for competitors, I found that in all cases newer products offered a fresher user experience as a fraction of the cost. That is what ultimately led me to transition to JazzHR. I was disappointed to see that in over 2 years of serving as the administrator, that there were zero improvements to the look and feel of the product on either the recruiter or candidate side. The lack of innovation partnered with pricing made it easy to part ways.

December 2018

Brad from La Pine Community Health Center

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

December 2018

Human Resources Manager

Good program at a low price with great features.

Pros

The thing I like most about iCIMS is it's comparability with HRIS and ease of use. Post and tracking is real simple.

Cons

The least likable thing is reports. They are hard to make and the ones provided lack certain information. Portability is difficult, I used snipping tool for most of them.

November 2018

Sandeep from General Mills

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Good recruitment/applicant tracking system

Pros

Our organization uses iCIMS for application tracking, we use it mostly to create requisitions for our team, the process is simple enough, however sometimes need HR folks to handhold when we have doubts. Documentation is adequate enough.

Cons

More comprehensive documentations for first time users as not every managers are very well versed with the system.

November 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

icims

Pros

Very thorough software that is easy to use!

Cons

I don't have anything I didn't like about it.

November 2018

Vicki from ADK Executive Search and Consulting

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

A Lot of Features and Functionality

Be prepared to spend a lot of time during the integration and adoption phase of using this platform. But once you get the kinks worked out, you'll notice a huge difference in the time you have to spend moving your candidates through the process.

Pros

The applicant tracking system is very robust and allows us to easily keep track of our candidates and where they are in our process.

Cons

There is a huge learning curve. Many of the features and functions are not intuitive, so we have to reach out to customer support.

November 2018

John from Reach Home Loans

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Top notch recruiting

Pros

Icims is well designed & flow seamlessly. I am able to post jobs & review candidates with ease.

Cons

The notes & candidate tracking tools are not as great as some of their competition

November 2018

Robin from Cranemasters

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2018

Just OK

It is better than not having an online portal but is not intuitive. Have had continual connectivity issues that limit applicants in applying. Emails from the system land in candidates junk mail box.

Pros

Direct link from software to our company website which allows for candidates to apply directly to our company for open positions.

Cons

The “workflows” are displayed in a folder set up that feels clunky. Viewing candidates is awkward as you have to continually click through folders to view candidates stage in recruiting process.

October 2018

Sheila from American Medical Response

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Implementation to go live has been a well organized knowledgable process with iCIMS

We are a pretty complex company with a variety of differences that iCIMS has been able to accommodate across our business groups. The system has been very user friendly for our recruit, hiring manager personnel. Reporting is very robust and has given us metrics we did not have before helping us to do better across the country and recruit times have diminished extensively

Pros

Implementation was well organized and the team we had from iCIMS was incredibly knowledgeable. since go live the support has continued to be top notch, the Support center is again very knowledgeable and issues are resolved on the spot 95% of the time. The system is very user friendly and since go live we have made multiple changes that have been very easy and quick to implement

Cons

There really so far is nothing I don't like about iCIMS, other than Reports can not be built using Internet Explorer.

October 2018

Dori from Digital First Media

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Seamless implementation with unparalleled support!

I highly recommend iCIMS; from implementation through support they are a great team!

Pros

Very intuitive and easy to customize! You can do all of your scheduling of candidates right in the system, no need to create separate calendar invites. I love that I can create as many email templates as I want so I don't have to craft the same message over and over. All of your communication with candidates stays in the portal as long as you initiate the first email from iCIMS.

Cons

Reporting is a bit tricky but they have webinars to help! Searching is also a bit tricky but again, they have webinars regularly that can help you manage.

October 2018

Mansoor from Best Buddies International

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Great tool to transform to a modern era of recruitment

Pros

Very user-friendly interface with lots of customization options. It also has a very good reporting tool.

Cons

The reporting tool has a limit which gets really annoying when you want to export for analysis on other tools. Availability of lots of options on the dashboard makes it look busy and sometimes hard to navigate.

September 2018

Corinne from Level Office

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Easy and Helpful

Pros

iCIMS has been great for our team to use. It is super helpful in keeping track of all of the new hires coming in. The daily report has been a lifesaver with knowing who and how many people are in the pipeline so we can plan for getting new hires onboareded.

Cons

I don't have anything bad to say about iCIMS. It works great for our team and gives me all the info I need to know about the new hires coming into the office.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Simple yet powerful ATS

Good

Pros

We used this ATS with one of the recommendation from our Client and it is a simple yet excellent ATS. You get all the functions that you need to keep a track on your work and status of resources.

Cons

Nothing much, if you like your ATS to be simple and no fancy or unnecessary tabs/functions go for it

September 2018

JAMIE from FCG

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

September 2018

Long Waits for Updates

We utilized icims for over 5 years and could not wait to get out of the contract at the end. The system is cumbersome and the customer service is lacking in all the areas that matter.

Pros

It was easy to transition candidates from the recruiting side of the software to the onboarding side.

Cons

The wait for updates to custom iforms was 20 business days!

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

September 2018

HELPFUL AND COMPREHENSIVE; MAKES THE EMPLOYEE SEARCHING PROCESS A BREEZE

Pros

Being able to post job listings on job-search websites through a software is an amazing thing to be taken off your hand especially if you are dealing with a large number of employees. It is amazing how this software posts the job listings on well-known websites. Resumes are managed when they arrive as well. It is overwhelming at first, being able to receive huge amounts of resumes and possible applicants. It makes the job easier.

Cons

iCIMS focuses mainly on applicant search and it does just that. It will be amazing if it's capable of more employee-related tasks as well, such as time tracking or payroll management. It is really a nice software to build around with more features.

September 2018

Josh from DNSFilter

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

September 2018

Outdated and clunky applicant software

Pros

I like that the software doesn't lose applications.

Cons

As someone who used icims as an applicant for probably over 30 job applications, it comes across as clunky and outdated software. The resume scanner and linkedin profile importer both had very subpar results at importing information, often putting job titles as addresses or cutting off job details. This almost always results in a manual process of correction that makes one feel they should have never used the importer.

September 2018

Julie from Chautauqua Institution

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

September 2018

Not a user friendly product

Pros

If you have the ability to search it is easy to search for candidates and jobs. Nice at a glance of applicants in bin.

Cons

In order to search you must give all hiring managers this ability. It also gives them the ability to see everything about your candidate/new applicant including salary offer and benefits made- not cool. Too many updates.

September 2018

Nabeel from Salient CRGT

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

iCIMS Talent Platform is a great way to hire the best talent for your organization

Overall, iCIMS Talent Platform is a great way of hiring the best resources for your organization. The dashboard is user-friendly and it allows one to track all requisitions through various stages. It one be great if iCIMS Talent Platform could integrate better with other softwares and tools.

Pros

iCIMS Talent Platform makes it very easy to navigate the best candidates for a requisition, it helps create, change and delete job requisitions with ease and has a easy to use interface.

Cons

One of the main cons of iCIMS Talent Platform is that it does not integrate well with other talent acquisition and performance management tools and this causes third party interfaces and bridges to be build to achieve the same purpose.

September 2018

Cindy from DirectEd Educational Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

We use this program a lot

Pros

It makes it easy to keep in contact with our potential applicants. Anyone can go in and see their credentials, the last time we contacted them, etc. Very easy to use.

Cons

Wish we could delete some of the mandatory fields. Somehow we were able to bypass them before. But if you go in to update a phone number, for example, you also have to put in an address if there isn't one.

September 2018

Jill from The Delta Companies

Company Size: 201-500 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2018

Not worth your time

Antiquated and cumbersome

Pros

The only thing I can see that iCims has going for itself in a positive light is name recognition. Beyond that, I would run.

Cons

ICims, for the candidate/potential new employee is Not user friendly. It also makes that so important first impression of a company, less than a good impression.
For the end user/recruitment team, the software is easier than what the candidate experience is, however, that is not saying much. iCims is clunky, cumbersome and frustrating to use. And then there is the customer service. We had a question that we were not able to find an answer to in all the resources provided. When we called iCims we were told to see and read the resources provided to us. We told them we were not able to locate a solution to the problem within the resources and that was why we were calling - their response, I’m sorry we can’t help you.