iCIMS Talent Platform Software

4.24 / 5 (564)

Our advisors have recommended this product 74 times in the last 30 days

About iCIMS Talent Platform


The iCIMS Talent Acquisition Platform provides cloud-based software that enables users to manage the candidate lifecycle. 

The TextRecruit module is a mobile engagement platform with text messaging, live chat and natural language processing. The iCIMS Connect module enables candidate relationship management, pipeline management and provides a candidate-facing communication tool. The iCIMS Recruit module allows users to view the hiring pipeline from a single dashboard. Users can also automate job board postings, connect with job seekers through Google applications and set workflows to move candidates through the hiring process. 

The solution also provides paperless offer management that allows users to manage compliance with branded templates, e-signature integrations and clause management tools. Employee onboarding tools lets users create, assign and manage tasks. Users can configure processes to engage new hires before their first day and automate Form I-9s and E-Verify submissions. 



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Supported Operating System(s):

Web browser (OS agnostic)

564 Reviews of iCIMS Talent Platform

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(237)

4 stars

(244)

3 stars

(59)

2 stars

(15)

1 stars

(9)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 564 reviews

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September 2017

Tina from MOSAIC Technologies Group

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

September 2017

Comprehensive system but lots of clicks to get there

There are a lot of ATS systems out there. Look for a good one that can grow with your company. ICIMS charges for everv new technology they put out there, social media, website upgrades. They bank on you being captive since it is difficult to migrate to a new system.

Pros

ICIMS is a very robust system and has alot of capabilities, add-ons and overall functionality. It is highly configurable and allows you to add custom fields. There is a reporting feature that allows you to select specific report data and save the report for future. Additionally, libraries will store your requisitions, and other position information for easy reference through foldering capabilities. Tracks email communication through your outlook system, to capture both sides of the email conversation. Additionally, they have a lot of pre-recorded training and webinars to get to learn the system.

Cons

They didn't have a direct feed through Indeed and our positions were picked up randomly and after several days. Additionally, requisitions are difficult to post, show up with multiple fonts (even after various attempts at editing, which is a poor representation of your company.) ICIMS is very difficult for EEO/AAP reporting. Our standard reports didn't work well for this at all. Customer service is very hit or miss, some are really great, and others don't know the system at all. Account representatives are the same way, we just left them, due to their lack of interest to help us update the system set up after 10 years of use. There are alot of custom programming required to implement changes, and they didn't implement updates with the new DOL requirements. We had to ask for the new EEO forms for VEVVRA and Disability reporting requirements.

March 2019

Elizabeth from IDinsight

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Best functionality for objectively and automatically screening candidates

With iCIMS, we've become a much more effective and efficient recruiting team. We processed more than 5,000 applications in order to hire approximately 50 employees last year alone. Because of iCIMS' unique functionality, we've spent less time to make the same quality and higher quantity of hires. This is a huge win for our team and we're excited to share our success with others.

Pros

When searching for our organization's ATS, I demoed with A LOT of vendors. I was shocked that most relied on very crude initial screening mechanisms. Most were dependent on an HR's manager review of a a resume-- HR managers would give a thumbs up or thumbs down on whether or not to advance a candidate. We are a data-driven organization, and we prioritized an ATS that offered the functionality for us to objectively and automatically screen candidates. This functionally helps to minimize human biases while simultaneously weeding out irrelevant candidates; opening our organization to a diverse but targeted hiring pool. iCIMS was the only ATS that was able to offer us this critical functionality.

Cons

iCIMS is far and away the industry leader on critical aspects of functionality, however user-experience is not necessarily one of those aspects. It's a clunky system (feels a bit like Salesforce in that way), and not super intuitive on how to use. We've been able to workaround this, for the most part, by really streamlining how specific people interact with the platform.

Response from iCIMS of iCIMS

Replied March 2019

Hi Elizabeth! Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer¿s expectations. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

March 2019

Sandra from Installed Building Products

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Navigating the Options

IBP is able to employ technology that it didn't have two years ago and reach a wider applicant base. We have the capability to receive applications online, post and advertise our openings on a variety of job boards and most importantly, get our customers the workforce they need.

Pros

When building a new recruiting process and the technology around it, you need a partner with a strong background in the field and an even stronger support team. iCIMS delivers on both! Having the opportunity to configure pages, portals, fields...you name it, it can most likely be done. That means that your process is not only improving, but it's also getting the efficiency, reliability and back up it needs from the technology you're employing to help your company meet its recruiting needs, retain talent and up your employer brand.

Cons

With great power comes great responsibility and it's clear from the beginning that if you don't establish a clear path for your recruiting process, you can get swallowed up by all of the customization options with iCIMS. Sometimes, it's too much. Talking through your needs can help you establish a clear path forward. That is also true of introducing the platform to your users - a bit at a time is best to get buy-in - because there's just so much you can do!

Response from iCIMS of iCIMS

Replied March 2019

Thank you so much for your positive feedback and for taking the time to post this review! We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer¿s expectations. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

March 2019

Megan from SWCA Environmental Consultants

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Great tool for customization

Pros

iCIMS is highly customizable, which they will tell you themselves but they truly aren't kidding. We have been able to automate many of our recruiting and onboarding processes, which in turn has given time back to not only our corporate group but operations staff as well. As an iCIMS administrator, I love that I am able to make configuration changes myself, independent of iCIMS Customer Support, for a huge variety of functions. When there's a change that I don't know how to make, the Customer Support team will walk me through the steps so that I am empowered to make the change in the future. In instances where iCIMS Customer Support is required to make adjustments, due to limited administrator permissions, they are quick and responsive, ensuring little to no downtime.

Cons

The reporting function is not very intuitive or user friendly in the beginning. As you become more familiar with the software the reporting function becomes easier to use and is quite powerful but there is definitely a learning curve.

Response from iCIMS of iCIMS

Replied March 2019

Thank you for the awesome review, Megan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you and your organization.

February 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Great Software for Healthcare Recruitment

The software is giving a clear view of each stage what the candidate has to go through at the time of hiring. Mostly this is accurately imputed by each hiring manager or HR . The clear view of the process is giving a full understanding when the start date of the new hire might be and making manager aware of the education plan and orientation in the healthcare facility might be. All great info!

Pros

The software and program are really easy to use. I worked at San Antonio Regional Hospital in California with this software and I can say loudly and proudly that I recommend it . I used it daily to access any updates regard hiring process of my candidates or applicants of the position open in my department.

Cons

Not sure if they have mobile access. Being always on the go, sometimes between meeting you want to check on the processes, however, I never tried to access it because was no option given. Being in management I see this a way to improve because being always gone and not at your desk mobile access can give you a great view of the process of hiring.

Response from iCIMS of iCIMS

Replied March 2019

Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

March 2019

Suzanne from HGA

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Intuitive and to Easy to Use

Overall this program has significantly simplified our process of screening candidates and moving them through the hiring process, which continues to improve as we learn the system. Customer service is excellent. Implementation went pretty smoothly, but if you are connecting to your HRIS, that adds a complicating layer depending on the vendor. I am happy with the product 15 months post implementation.

Pros

iCIMS was a big improvement for us over the previous recruiting program we used as part of our HRIS primarily due to ease of use and reduced time in our screening process. The layout is clean and easy to read, and once you understand how things are organized, it is simple to navigate the software. We use the onboarding feature, which has automated that process for us. Customer service has been excellent. Most of the time (99%), they resolve my issue in one brief phone call. Everything is customizable and there are many training resources available to users.

Cons

The layout of the candidates in "bins" can be a little confusing sometimes. There was a task we were trying to improve and finally found out how to do so but it took a few conversations to figure it out.

Response from iCIMS of iCIMS

Replied March 2019

Thank you for the awesome review, Suzanne!

January 2018

Michael from Lake Michigan Credit Union

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Best Applicant Tracking System!

Pros

What I like most about iCIMS is that their client service is by far some of the best I have ever encountered with a vendor. Anytime you need help their client support line is always available to help out and I have not had to wait longer than 5 minutes or so for an answer over the phone. Additionally, when you open a ticket with them on an issue you are having, they send you email correspondences for every update they have to share, which I appreciate because you are always in the know on how to move forward with issues you are having.

Cons

What I like least about iCIMS is that their focus is mainly as an applicant tracking system and not a full-service system that includes features like payroll, performance management, succession planning, etc. iCIMS has really mastered being a very reliable applicant tracking system, but they have room to improve moving forward as a full-service provider for companies.

September 2016

Jeremy from Unata


Ease-of-use

4 of 5

Functionality

4.5 of 5

September 2016

Awesome Mobile; Great Product to Build Around

Pros

The mobile portion from the candidate side of things was really exciting - given the social aspect of recruiting, having a mobile-friendly app is a big plus. iCIMS also makes it really easy for hiring managers to be more involved in the process - in many cases, moreso than other products on the market - this translates to more hires, more quickly, and a better ROI.

Cons

I found that while working with this product at a past employer, there were problems with resume population. While this is commonplace among several softwares, this is really what stuck out here (when a resume was drawn in, the auto-populated fields were consistently misplacing information). Where this became a significant problem, was when candidates/applicants would then have to go through and manually correct and populate/paste their job titles, employer names, dates and work duties into the correct boxes after uploading a resume that was supposed to do this for them. It reflected poorly on us as an employer, and through meeting hundreds of candidates both in/formally, I found that many had abandoned their applications entirely because of this.

March 2019

Bree from GMR Marketing

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Robust Tool with a Challenging Interface

We've worked hard on getting our sourcing solidified so we can truly see where our candidates are coming from.

Pros

Incredibly robust - most cases anything is possible and can make the system meet that need. Reporting, while difficult to understand at first, is strong and can report on almost any business need that arises. Love the customization when it comes to recruiter dashboards, what we find important, and messaging. First class customer service; love working with our client success manager to improve our use of the system.

Cons

It seems iCIMS is an ATS built with admins in mind which can make it a bit more confusing for Recruiters, especially those just getting started. It heavily relies on our administrators for some simple things in assisting our recruiting team (especially reports).
Our pricing went up drastically when we came around to sign our second contract.

Response from iCIMS of iCIMS

Replied March 2019

Thank you for taking the time to leave a review. We enjoy reading positive feedback because we work hard to meet expectations like yours!

March 2019

Amy from Bosselman Administrative Services, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

ICIMS Recruit Review

Our experience with ICIMS has been exceptional. It is easy to use and intuitive. The functionality is robust and ICIMS has created a tremendous product. You do it well! Our implementation process was smooth. We didn't really have any issues. Those that we did were very minor and ur implementation specialist helped us through them. I would have liked to have more training as an administrator (on the backside/set up side of the system). I didn't feel there was much training in terms of how to make necessary changes after the system was up and running. We have a phenomenal HCM administrator on our team and she has been able to pick up and learn the backside. Partnering with ICIMS has been a great experience. We also partnered with Verified First to be the first customer with an API between ICIMS and Verified First. It has created so many efficiencies to have the API and the flow of information back and forth between the two system. We are very pleased! We look forward to a long relationship with ICIMS!

Pros

ICIMS has a fantastic support team. They are extremely knowledgeable and helpful. The software is extremely robust and has tremendous functionality.

Cons

The report writing has been a little bit difficult to catch on to.

Response from iCIMS of iCIMS

Replied March 2019

Thank you for taking the time to leave a review, Amy! We enjoy reading positive feedback and welcome constructive criticism to ensure we¿re meeting our customer¿s expectations.

March 2019

Christina from Cuyahoga County Board of DD

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

BEST APPLICANT TRACKING SYSTEM ON THE MARKET...AND I KNOW!

We have saved HUNDREDS of man-power hours by automating our all archaic system. We attract more candidates because it is an on-line system. Paper applicants are old news If you want to attract the new employee of the 21st century you need to be online.

Pros

It allows me to automate confirms and emails so all applicants get feedback. I can create templates for frequently used messages, job postings, etc. I attract more applicants with the job aggregates that sweep our postings out onto the web. Honestly, I could go ON AND ON. I love this software.

Cons

It is a little pricey for our size and non-profit status, but so far we have been able to keep it since I have been able to justify how much time it saves us and personnel costs.

Response from iCIMS of iCIMS

Replied March 2019

Thank you for the awesome review, Christina! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you and your organization.

March 2019

Tari from General RV Center

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Robust Tool

Overall our experince with iCims has been great. We continue to utilize the platform more and more in our recruiting process, from all digital applications to texting our candidiates. I look forward to more opportunities to develop and grow with the program.

Pros

I like that iCims has so many possibilities. It is very robust and customizable so it is easy to adabt it to your own process. iCims is continually updating and evolving so that the systemy continues to improve with no additional costs.

Cons

iCims takes some effort to learn. Becasue it has so many capabilities, what you want is not always right in front of you. You must continue to learn the program and the toools available. However, technical supprt is always nearby to help.

Response from iCIMS of iCIMS

Replied March 2019

Thank you for the awesome review, Tari! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

December 2017

Brian from PrimeLending

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

iCIMS is a very modern, robust, and customizable ATS that should work well across many industries and organizations.

This is a great product. As someone who has experience with several large ATS platforms, there doesn't seem to be a single product that does everything, but this one seems to come the closest by far.

Pros

I really like that it can be easily customized to suit our needs, and can manage the recruitment pipeline for a wide variety of candidate types and requisitions. It also provides many data points and intuitive reporting capabilities. It has a nice, clean look and feel to the UI. They provide strong customer support whenever there are questions or issues. It integrates seamlessly with many other vendors and HR products.

Cons

They could make a few improvements. It feels like sometimes there are a few too many "clicks" required to drill down to the info needed. Also, it would be great if they could include a feature to view the "last viewed candidates," or "last viewed requisitions." It would help speed things up when trying to move quickly between multiple candidates and requisitions.

December 2018

Erin from Lake Michigan Credit Union

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

iCIMS Recruitment Review

Pros

iCIMS has the capability to house multiple jobs at once, which is perfect for corporations of any size. You are able to assign different managers for different positions, so managers do not have their own dashboards filled with (or access to) jobs that are not their own. As candidates apply, and positions are hired, there are many, configurable, statuses you can use to organize the applicant flow. Based on the positions and statuses, there are reports you can run as well to track your progress and view overall statistics on your recruitment process.

Cons

The reporting feature is incredibly capable, and has many options, but putting the reports together is not always user friendly. Sometimes it takes more trial and error than you'd originally expect it to.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

The support team is responsive and helpful.

Enabled our hiring and onboarding process creating an easy visible way for candidates to reach us as well as automating the onboarding process.

Pros

I like the support and having a dedicated TAM. Additionally there is a lot an admin can configure. There are a lot of reference and training materials available online. Overall this software is easy to use and configure.

Cons

The forms are a bit clunky and are not easy to use. The forms are not visually appealing and it takes a while for updates. Additionally reports can be a bit touchy. Sometimes report data doesn't refresh as expected. The report data doesn't always dynamically update. If you make changes in the tool you have to remember to update the reports. You don't necessarily receive an error that the reports stopped working.

August 2016

Karen from Arena Technologies

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Slow Start - Strong Finish

I have been involved in an iCIMS implementation from scratch and walking into a company already using the software. I found the system to be robust and a large portion of the time fairly easy to use. Training videos are a must for anything beyond basic usage.

Pros

The system is malleable enough to adjust to different process flows and offers enough "free fields" to allow for companies to track unique needs in handling data. Plenty of notes fields and calendar integration. Web based so it's portable and can be used by traveling hiring managers. Handling of resumes in the system is fast and efficient.

Cons

The reporting function can be cumbersome because you have to know what every field IS and what it is named, and what it does, to make an accurate report. Field Titles sometimes don't make sense. There is a lot of trial and error in the process to set up reports.

July 2017

Ibrahim from Southwest Key Programs

Company Size: 1,001-5,000 employees


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

iCIMS Products Review (iRecruit and Onboard)

- Great recruiting and onboarding tool to fit the needs of a mid-size organization. - Great value for the money spent.

Pros

- Exceptional customer service on all levels.
- Working with customers to fit their budget.
- System configuration flexibility. Lots of configuration tools available to the system admin on the front end.
- Decent reporting.
- Continues improvement of the product.
- Work with customers to improve the product. Yes, you as a customer can influence development team to improve product features.
- Customer oriented. "Can - Will do" attitude.

Cons

- Still need to improve reporting capabilities. Even though reporting is easy to use and reports can be fully automated, iCIMS still need to fork on developing tools for data correlation/query builder.

March 2019

Jared from U.S. Anesthesia Partners, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Great ATS at a Great Value

I came from a Taleo environment, so I thought that iCIMS would have fewer features, but I have been extremely pleased with the feature set that iCIMS provides and the customer service is some of the best in the business. Their representatives are knowledgeable and have always answered my question and explained items in a clear and concise manner. I would highly recommend iCIMS to anyone who is looking for an ATS.

Pros

I like the great customer service to help me with all of my configuration needs. I like that it has all of the capabilities and integrations that are easy to setup and get working. I like the annual review of the system and the helpful advice iCIMS provides to improve the system.

Cons

I don't like that their is no auto progression. Auto progression is extremely helpful around key statuses.

Response from iCIMS of iCIMS

Replied March 2019

Thank you for the awesome review, Jared! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you and your organization.

April 2018

Victoria from Crown Automotive Group

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

As the administrator for this system in my company's recruiting process, I work in it daily.

Well, as a recruiting and applicant tracking tool, the benefits we receive are in these areas. One area where all electronic applicant/candidate files are kept and documented as they go through the process. The reporting from this is also quite helpful.

Pros

What I like most is the ease in creating and posting open jobs and recruiting for candidates through this platform. I also like the reporting features.

Cons

While it is robust in features, many of the uses and applications for our particular use are up to US to read about and try to implement. The Help Desk is there to assist but iCIMS really relies on the customer to be VERY active and knowledgeable, tech-savvy and solely focused on working in this system alone. My role is varied so it is difficult to keep up in this system with updates and new technology/features that are offered. As a result, we are not always 'up to the minute' with using the newest and greatest features.

March 2019

Emily from Topco Associates LLC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2019

Great Customizable ATS!

Pros

I really like the ability to customize this software for our business needs. We have the ability to control the hiring manager and candidate experience in ways that I have not seen with other solutions. With that customization comes the ability as a User Admin to make system changes on the fly, without engaging a support team or paying for extra services. They are also constantly improving their offering and we get great updates periodically and they integrate with so many other vendors.

Cons

The reporting tool is a little clunky and can take a bit to learn - but once you learn, you'll find it is very robust.

Response from iCIMS of iCIMS

Replied March 2019

Thank you so much for your positive feedback and for taking the time to post this review!