The API and documentation are well-defined to integrate

Nothing related to api documentation but need to improve service

my overall experience with IDFY with is excellent and all team are very cooperative.

I would like the most of the IDFY the team are extremely supportive and process is very smooth.

You cannot rely just on IDfy if you have document or identity verification task. Because it's not 90% rather I'll say 60-70% uptime and correctness

Their API documentation and their sales team.

There up time and reliability is bad. OCR gives incorrect data, sometimes aadhaar is down.

My experience with IDfy has been good. I've been using it for over three years now, and it has significantly reduced manual work by automatically clearing the majority of IDs.

What I liked most about IDfy is its quick OCR capability, allowing for swift document scanning and extraction. The verification process, especially from government departments, is also speedy and efficient. Moreover, the support from the IDfy team has been consistently good.

However, the OCR quality could be improved to ensure better accuracy and reliability in document processing

I personally handle the BGV with IDFY and till date i have never faced any issue with the portal it is pretty much self explanatory and easy to use.

The Automation and the report method of closure.

The Data collected over the year are not put to use completely for employment and qualification verification.

The customer support is best, and our queries are resolved immediately and efficiently.

The automation wasn't great earlier, but it has resolved now so no issues.

The customer support team is very productive and efficient, and the TAT is amazing.

The reports generated in excel format can be better.

It provides end to end journey wise api stack for quick identification checks

It cannot be integrated with third party solutions and on premise platforms

The team is very supportive. BGV reports shared to us are in a very proper way. Overall we like to work with IDfy it's just final report takes a little longer.

Prompt reply from the IDfy team. Doubts are cleared at the same time.

It takes too long to complete the background verification.

We are using IDfy now since almost 1 year. And it has been a good experience, we never faced any problem using their services.

Their customer care services are very good, team responds very well and resolve the issues at the earliest. All the members are very polite.

There is nothing as of now that I did not like about IDfy.

Had a great experience from day one of the introduction of products and features available to the post-integration support. They do not walk away once the agreement is signed, instead make sure that you are supported whenever there is a requirement

A one-stop solution provider for all your verification and onboarding process. Great documentation and support in every stage of integration and POC. No false promises and will always abide by the legal rules.

Comparatively pricy which is expected with great quality, will try to pitch the other products always

IDfy has really amazing customer support. They actively respond to any queries we have

1. Customer Support 2. Pricing 3. Functionality

Nothing major to report - API Latencies can be improved

The customer support team was really helpful in integration.

The per hit charges of the APIs were a little high as compared to others.

Good Service by the account manager. Very prompt response to any queries

Nothing in particular. All good till now.

The APIs work fine most of the time and the integration was also smooth.

The servers stop sometimes and we get cached data instead of real time. Just fix this and everything will be fine.

Advanced Technology User-Friendly Interfaces Data Security and Compliance Fraud Prevention Customization Options

Cost: Services may be relatively expensive. Integration Complexity: Users might face challenges integrating IDfy into existing systems. False Positives/Negatives: Automated systems may produce occasional inaccuracies in identity verification. Scalability Issues: Potential challenges in adapting to increased verification demands. Customer Support: Issues reported with responsiveness and query resolution.

Good. We will suggest friend about the Api

Easy implement method. Response in details

Usage history is not in detailed and also no warning before the limit got over.

Overall experience is good and look forward to keep using the service

Support and API Usage Reporting on IDfy dashboard

More API services should be enabled for more usecases

It was a smooth experience from discussion to onboarding and implementation, their test dashboard before we signed up helped us understand their offering and experience. It was a great experience with IDfy

KYC Verification, PAN Validation were the most used features and we were happy about it.

Nothing as of yet, the API's and interface has been working smooth

Was nice we used it as a back up for our existing PAN verification APIs

Ease of use , Ease of integration , Accuracy

Pricing was on higher end and pricing was also not very transparent

The documentation and the team's explanation of the API was very easy to understand and the team has a clear idea about the capability of the product.

The cost of the product is slightly higher than the competitors. The product does not have enough features for a BSA.

Overall, IDfy gives off a trustworthy vibe. The real-time monitoring is like having a guardian for your data. Despite the document thing, it's been a reliable and secure experience.

The smooth and quick identity verification process impressed me the most. It's hassle-free and ensures security, making everything feel super easy.

The Turnaround time and enthusiasm of the support team could be better.

I have found it on google first time and started using It as test, but soon I caught up with all its features and now I am very relaxed about monitoring and security of systems in company. Saving lots of my time.

First time you need to take technical help to set it up and you need to understand the working model properly

The integration was very smooth and the sales person was also polite and open to negotiation.

The product cost was a little bit expensive.

Quick Response by the team Tech stack is is very neat

Nothing specific. Its pretty good so far.