--- title: "Justworks Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Justworks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Justworks is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/justworks-peo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Justworks](https://www.softwareadvice.com/hr/justworks-peo-profile/) / Justworks Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/justworks-peo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/justworks-peo-profile/alternatives/) # Justworks User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 745 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 501 reviews (67%) - 4 stars: 192 reviews (26%) - 3 stars: 40 reviews (5%) - 2 stars: 6 reviews (1%) - 1 star: 6 reviews (1%) ### Most mentioned pros - Integration with other systems are easily established via the open APIs. - Overall, Justworks simplifies complex HR processes and saves a significant amount of time, especially for growing teams. - It has the right tools to help maintain a more streamlined workflow and ensure compliance with all administrative procedures. ### Most mentioned cons - The dashboard cannot be shared because raw data cannot be locked. - Troubleshooting or getting support can be difficult at times, and the response time can take a while. - Previously they didn't offer global employee support, and once they added it we couldn't move to it because there weren't great local health plan options. ## Justworks customer reviews Showing reviews 1-25 of 745 (page 1). ### easy to use and easy to get started with less integrations - Overall rating: 5/5 - Reviewer: Hugo S. - Industry: Broadcast Media - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We save on time for payroll, benefiting from an ease of use of our benefit enrollments and assurance we are doing everything correctly. We then concentrate on running and developing our business. This saves us hours a week which would have been spent managing our core business. We also feel reassured that we have automated alerts, tax submissions and expert HR advisors assisting us. Whether we need to onboard our remote staff into various states or expand internationally, we can easily scale the platform and there is no changes needed to how we run our HR. #### Ratings breakdown - Ease of use: 5/5 #### Pros it brings all of the payroll, compliance and HR together in one place which is easier to run a small business . it's team is very helpful and knowledgeable, and provide clear guidance on all HR, payroll and compliance related queries. it also gives detailed answers. During busier periods, such as the end of the year, open enrollment and payroll periods, sometimes there can be some delays. However, the help center gives great guides to help with common queries and therefore many issues are resolved without having to contact anyone. Onboarding and daily HR are extremely easy to get to grips with. It integrates really well with all the core systems we have, such as our accounting software and other popular systems. it also integrates with accounting and time tracking systems that helps to reduce duplication and ensure that data is accurate. #### Cons The cost of using the software are expensive for smaller teams. It is also a per user cost. Whilst it provides many useful features for standard HR requirements, sometimes the reporting functionality and benefits can seem quite inflexible. There are some features that are heavily focused on the US market meaning that there aren’t as many native options available to manage your international remote teams. The support team is also slow at busy hour. Some of the changes required such as benefits do need to be done at specific times. --- ### Justworks is easy to use; only a few use cases are not yet covered. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, encourages engagement, well organized and many self-service functionalities are available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface and ease of use for both users and HR are excellent. Justworks is easy to configure and customize. Since we've been using Justworks, the quality of our HR data has improved significantly because both the HR team and users enjoy using this platform. The reporting is also very intuitive and offers extensive capabilities. Integration with other systems are easily established via the open APIs. Technically, Justworks is built exactly as a versatile cloud system should be; secure, reliable and flexible. #### Cons Some integrations with other tools are not yet very stable. The dashboard cannot be shared because raw data cannot be locked. --- ### Great administrative platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Justworks has been an easy to use platform for all of my HR and administrative needs related to insurance and payroll. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Justworks is a simple to use platform that contains all the information I need as a employee related to payroll, insurance and other administrative features related to my job. #### Cons Troubleshooting or getting support can be difficult at times, and the response time can take a while. --- ### Justworks work! - Overall rating: 5/5 - Reviewer: Tomoya K. - Industry: Luxury Goods & Jewelry - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Justworks was positive! I love the convenience of viewing my paycheck as well as other work related information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the security aspect of justworks. It allowed me to feel confident using the platform knowing that my information is safe. #### Cons It takes a little while to learn all of the features of justworks which is not a negative, it's a good platform. --- ### Simple, Streamlined, and Easy to Use - Overall rating: 5/5 - Reviewer: Rachel S. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Justworks has been positive. The platform does a great job of simplifying payroll, benefits, and HR processes, which makes day-to-day tasks much easier to manage. It’s intuitive to use and helps reduce a lot of the stress that can come with HR administration. While there are a few limitations around flexibility and pricing, the convenience and reliability of the platform make it a solid choice, especially for growing teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Justworks is how user-friendly and well-organized the platform is. It makes payroll, benefits, and HR tasks feel straightforward rather than overwhelming. The interface is clean and intuitive, so it’s easy to find what you need without digging through multiple menus. I also appreciate the transparency around benefits and payroll details, which helps build trust and clarity. Overall, Justworks simplifies complex HR processes and saves a significant amount of time, especially for growing teams. #### Cons At times, the platform can feel a little less flexible if you need something very specific or customized. Some changes require reaching out to support instead of being able to adjust things on your own, which can slow things down slightly. Pricing may also feel a bit high for smaller teams, especially if you’re not using every feature available. Overall, these aren’t dealbreakers, but they’re worth noting. --- ### Onboarding Specialist - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees The reviewer appreciates Justworks for its ease of use in handling training, payments, and benefits. The positive experience is highlighted by the absence of any issues. Full review available after login on Software Advice --- ### Operations Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 51-200 employees The software is particularly useful for organizations with diverse teams, streamlining payroll and HR processes. Users appreciate the outstanding customer service, which enhances their overall experience. Full review available after login on Software Advice --- ### People Operations Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Consumer Goods - Company size: 11-50 employees As a one-person HR team, the reviewer finds Justworks invaluable for managing payroll and benefits efficiently. The dedicated customer support and chat tool contribute significantly to a positive user experience. Full review available after login on Software Advice --- ### Great Prodct; Make's Admin Jobs Easier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered It's just made everything easier from requesting PTOs to offering different benefits to your employees. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is outstanding! Each company has a representative that is always willing and ready to help. With my interactions with them, they have been very friendly and knowledgeable. #### Cons We have used Justworks for just about everything except for our timesheet system. While they do have one (and we use it for hourly workers), the services we offer make it that out timesheet system has to have certain specifications that Justworks currently does not meet. --- ### Easy UI/UX and organized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been easy. They do the security check (sending a one-time password) every time I log in on my phone, which is helpful and I appreciate it, but I wish it would remember that it's the same device. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Information isn't clustered. With other such platforms, there are so many options that make it confusing. Justworks is pretty limited with the information that our company stores. #### Cons I think the information can be organized better. There is different information stored under different headings that are too similar; this is more evident on the app versus the web interface. --- ### Compliance and Organization - Overall rating: 5/5 - Reviewer: Janne L. - Industry: Leisure, Travel & Tourism - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It streamlines human resources processes, making each process more agile and thus achieving more useful performance. It reduces the error rate in payrolls by having clearer information gathered on a single platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a very modern software that provides organization and compliance support for human resources services, making everything easier to manage, such as hiring, onboarding, and paying very accurately. It has the right tools to help maintain a more streamlined workflow and ensure compliance with all administrative procedures. #### Cons I don't really dislike it at all because all its tools work perfectly without errors or slow loading times. --- ### Great solution & folks behind it - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall great, and I would absolutely recommend to anyone. Easy to use solution, has everything a small business could need, and fantastic support. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and despite us being a really small company, we received really great support across all the various teams we interacted with: tax, benefits, health, sales, success, support, etc. White glove service and a very straightforward product. #### Cons I don't think there is anything I like least about Justworks. Previously they didn't offer global employee support, and once they added it we couldn't move to it because there weren't great local health plan options. --- ### Great choice for small to midsize businesses seeking a reliable, streamlined HR and payroll solution. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Public Relations and Communications - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, great to manage HR for smaller teams. We used it for our team based in the US and made the employee management process easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User-friendly interface: intuitive, clean platform that's easy for both admins and employees to use. Also great support team. #### Cons Lacks robust features needed for larger, multinational organisations- but great for managing smaller teams. Limited integrations: fewer third-party software integrations compared to more established HR platforms. --- ### Great and simple to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was good for us to use for all employees. From salaried to actual time managed employees like CRM, LOGISITICS, WAREHOUSE MAINTENANCE, ETC. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy platform to use , was Able to use this product at a small family business I was working for. Easy to fix mistakes . #### Cons It can be a. It automated so glitches will happen. However they can be resolved fairly quickly. Color scheme is plain. --- ### Justworks is a big time saver - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Justworks has been a huge time saver for us. Onboarding and terminations are so much easier, payroll essentially runs itself, but perhaps the biggest perk is the great, affordable benefits we now have access to. In the end, even with the JW annual fees, we've saved a lot of money, and provided really great benefits to our employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of onboarding has saved me countless hours. #### Cons I wish the PTO visibility was a bit easier for employees. --- ### It Just Works for our employees - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love it. It is inexpensive and provides amazing value to our company as an HR database and for running payroll. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll. #### Cons There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset. --- ### Justworks.... Just Works! - Overall rating: 4/5 - Reviewer: Carlotta S. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My experience was somewhat above average. I did not incur very many issues when using Justworks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Justworks offers multiple different methods to track your work hours. I am in favor of the added layer of security with the 2-step verification. #### Cons Justworks can become confusing with submitting time-off requests, ensuring paid holiday hours are included when necessary, and managers editing errors. --- ### Fantastic Product - Overall rating: 4/5 - Reviewer: Karan K. - Industry: Accounting - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall product is Amazing i would love to recommend this to others #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Best product for startups and multi state operations who needs advanced benefits and features and low pricing #### Cons Only thing i don't like about it is that for large companies and organization who needs to work for number of people its not worth it. --- ### Easy to Set Up, User Friendly, and Great Support - Overall rating: 5/5 - Reviewer: Sarah C. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Great user experience. Modern, easy to set up, use, figure out health care or put time off. Services are limited, but work for the size of the company right now. #### Cons Limited services, would be harder to scale as the company grows. --- ### Justworks is an excellent PEO for small business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Justworks is a PEO, which stands for Professional Employment Organization. The software is the tool you use to administrate most of your company's activities with the PEO. PEO's come in various business models, but here is the way to think about them: if you are a small business that wants to outsource payroll AND a full set of benefits (health insurance, 401K, dental insurance, workers comp, short term disability, long term disability, paid holidays, paid time off) to your full-time employees), one of your best options is to use a PEO. For payroll, tax and benefit purposes, Justworks becomes the "employer" of your employees. You remain the employer in terms of hire/fire/train/ performance appraisal. You select what benefits you want to offer, and have fairly good flexibility on whether you want the "gold plated" benefits or the "just good enough" benefits or something in between. As the employer, you pay roughly $80 - $99 per month per full time employee for payroll services, plus the cost of the benefits you choose to provide to your employees. As a very small business, using a PEO was by far the best option for me to provide big-company benefits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I shopped about two years ago, Justworks was by far the best AND lowest cost option. Justworks customer support (think of them as your Human Resources department for benefits and payroll) is top notch. We get answers to our questions within a few hours, and have always gotten satisfactory responses to issue. Their payroll service has always been satisfactory, and they allow my company to offer "big company" benefits. #### Cons I really have no complaints about Justworks. When I was shopping for PEOs, I found lots of nightmare reviews of all the other PEOs I found. The large payroll companies also have terrible reviews. I never found a bad review of Justworks, and now I know why. They are a great service provider. The only way I can imagine leaving them is if my company grows so large that it makes sense to have an internal HR and payroll department. --- ### Justworks! Will work for you! - Overall rating: 4/5 - Reviewer: Michael A. - Industry: Human Resources - Company size: 51-200 employees - Product usage: a free trial · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you are looking for app that will help you in Working! Justworks is the app that will WORK FOR YOU! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros All features of Justworks really helps us #### Cons For now I do not have any issues using Justworks --- ### Easy Transistion - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Justworks has been very good. I transitioned from a large PEO that offered a lot more services than I needed and I was not really sure what I was paying at times. I have found Justworks offers everything I need to easily process payroll, including bonuses, and the health insurance program is actually better at least for my family than what I was getting in the past. There have been times when I needed help fixing things I did incorrectly or just special circumstances and the Justworks staff was very happy to help me out. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Justworks product is pretty intuitive so makes it easy to use. My company is in the technology industry so I need a product that my staff can quickly tap into when needed but that doesn't require babysitting . #### Cons I don't like that the payroll reports download in a spreadsheet that I personally find less readable than I would like. I would prefer a simple report format that lists each person's' details similar to a check stub and then provides a summary. I am not a trained accountant or bookkeeper so I appreciate things being super simple. --- ### Best Payroll/Benefits Host I've used as a user - Overall rating: 5/5 - Reviewer: Kristine T. - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sleek and modern interface that is easy to navigate. My company switched to another host (unclear why, most likely cost) and I saw even more how much better Justworks is compared to its competitors. Payroll, benefits and tax forms are not something I have a great understanding of and this site made it easy to find what I needed it, when i needed it. #### Cons No large complaints and never had to reach out to customer service as the site was easy to navigate. --- ### Justworks Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Investment Banking - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The breakdown of all fees and taxes is very transparent in the system which allows me to produce accurate reports for the management with minimal effort. Great customer service allows to solve issues and get my questions answered without any wait time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very easy to use, the screens are very intuitive and user-friendly. The information presented in a very clean and efficient form, screens are easy to navigate and understand. The platform offers a variety of services from payroll management, payroll compliance, training, HR tools, and benefit coverage at a very competitive price. #### Cons There are some reporting that has not been fully developed yet. It is definitely not a show stopper but a very nice and convent feature to have. Since I am a system administrator and act as a VP of Finance for the company I work for, collecting data for reporting purposes is not readily available and requires massaging data. --- ### It does Just Work!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Justworks is the best and it is very deatailed. i wouldnt trade it for anything else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This app is great and it is amazing, you get to see when your employee wants to be off and when they want to request time off as well. the best to have. #### Cons I just recently started using and while i havent had any hiccups yet. i have nothing bad to say. --- Justworks Reviews, Pros and Cons - 2026 Software Advice