Justworks PEO is a human resources solution for small and mid-sized companies in industries including accounting, advertising, non-profit, banking, consulting, telecommunications and more.

Core features offered within Justworks PEO include personnel tracking (core HR), payroll, benefits administration, and on-boarding. Through partnering directly with aetna and MetLife, Justworks offers benefits package options for users, and employees can make their benefits selections online without the need for any paperwork. Additional features of the software include vendor payments, tax document filing, Zero and Quickbooks integrations, time-off management, and an employee dashboard. The employee dashboard feature offers employees the capability to request time off, enroll in benefits packages, review payments and pay stubs, and access the company calendar. As a PEO, Justworks manages all compliance and tax filing procedures.

Justworks PEO is offered to companies throughout the United States as a web-based solution, and is both Mac and iPad compatible



37 Reviews of Justworks PEO

Overall rating

4.65 / 5 stars

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Showing 1 - 20 of 37 reviews

December 2018

K.L. from Cloudcherry

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

fabulous payroll software

yes Justworks is one of the best payroll/HR tool for US companies of all sizes. without a doubt you will be amazed by the experience and the service they offer.

Pros

we moved our payroll software from a old vendor to Justworks 7 months back. trust that was the best decision we could have taken. Right from the day one of transition we experienced fabulous customer service. the software itself was pretty easy to use both for the Admin and the employee. their Customer success ensure everything is smooth for you in the early days. their 24/7 Customer services is great place to get issues addressed. any company with as low as 2 employees can avail their service. they treat every customer the same way.

Cons

they do not have a mobile app for employees to access the paystubs and others stuff. that is a drawback.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great PEO platform for mid size comany

Very positive. onboarding was easy. Pricing was most competitive vs other PEOs, and platform seems superior.

Pros

They saved us 25% off our medical and payroll and its a nice platform.

Cons

paying 1099 could be more automated. Would be nice to have employee review system built in. But not of their competitors have it wither.

December 2018

Brittany from Leadfeeder

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easiest HR Tool

We are a remote company all over the world and Justworks keeps things concise and easy to use for everyone. Its perfect!

Pros

This is a very easy tool to setup and use. When I was hired by my current company, it was so simple to setup my information and get setup with benefits. Normally, new hire HR setup procedures were so complex and frustrating - it was a breeze to get setup and get started when I was hired all thanks to Justworks!

Cons

I do not have any complaints at this time for this tool - its easy, fast and very helpful!

December 2018

Ari from Young Judaea

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Helps small business!

Pros

Justworks is easy to use with its online platform and makes it easy for me to get all the information I need in the HR realm.

Cons

The customer service was very bad at first and caused me some big issues but they have slowly improved. They can get better but they have improved

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

Simple and (Mostly) Efficient

Justworks has certainly served its purpose as an HR software. A few minor uprgades would make it nearly perfect, but it does what it needs to do.

Pros

Justworks is very easy to use. Each section is clearly labeled and organized in a way that makes sense. Basic sections iclude "Paystubs," "Timecards," and "Benefits." I refer back to it a lot when I have questions about my benefits. It has been very useful for storing my important personal information. Unlike other software, it's compatible with all of my banks for direct deposits.

Cons

Some features that seem obvious (such as saving your hours on your timecard throughout the week) were not present until very recently. You had to record your hours elsewhere and enter them all at once at the end of two weeks, which basically defeated the purpose of the Timecards section. That feature was supposedly added though it's not clear how you use it.

November 2018

Jaime from Parsley Health

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

If you’re using to legacy HR software, Justworks is a breath of fresh air

Pros

JustWorks is a great tool for any startup looking to set up its HR infrastructure. There’s a great user experience—no hassle at all.

Cons

While it is easy to use and aesthetically pleasing, there’s little room for customization. For its price point, it is fair.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Great product

Pros

Justworks makes HR and payroll as simple as can be. The user experience of the software is top notch and incredibly user friendly. They are also cheaper than some of the competition in terms of per user fees.

Cons

The healthcare plans are somewhat limited and more expensive than their competitors and the outsourced HR function is lacking compared to a few other companies.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Amazing all-inclusive HR benefits suite

Pros

Contains everything you need to manage and enroll in benefits. Great plan prices that are well laid out. Super easy self service portal

Cons

The monthly fee is steep for starting companies

November 2018

Gavriella from Margaux

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

Provides the HR our small company needs

I love using Justworks to stay on top of days off, company scheduling, and personal documents. I feel comfortable knowing everything is in one place and keeping it all paperless.

Pros

Justworks has a great UX and is easy for our team members to use to navigate the company policy and structure, which isn't always obvious given our small and informal team.

Cons

Not much, but I find that the "time off" page can be a bit clunky/ doesn't have the smoothest navigation.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great tool to automate your HR

Pros

Very easy to use and love the design of the platform

Cons

Set up took 2 weeks but that's more a legal requirement rather than the software's fault.

October 2018

Anna Ruth from ARPR

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Switched from Trinet, and never looking back

Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve.

Pros

The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.

Cons

It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Easy to Use

We use it purely for payroll. It has made processing payroll so much easier.

Pros

Justworks has simplified payroll for our company. It is very easy to use, especially for hourly employees.

Cons

I honestly do not have any issues with the software.

October 2018

Andrei from HelloTeam, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Justworks Customer for 6 Months

So far, it's been a smooth transition to Justworks. The platform is intuitive and user-friendly. We added health, dental, vision, 401K, commuter benefits, flexible spending, and other benefits all through Justworks. Very easy.

Pros

We switched to Justworks in May of 2018, and never looked back. It's highly intuitive and user-friendly. Truly a great product. Their onboarding team is quick to address questions too.

Cons

Having to manage Plus employees and Basic employees annually and monthly at the same time can be confusing.

October 2018

Anatoly from Carevoyance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Justworks is a great HR Suite -- but make sure to watch the invoices!

We've had mostly positive experiences w/ Justworks, except for when we had issues w/ our benefits, at which point it became difficult to get to the root cause of the issue.

Pros

Justworks makes it super-easy to manage HR, payments to contractors, payroll and benefits. We use it to pay all of our vendors and Justworks handles all the IRS reporting for us.

Cons

It was tough to figure out some issues w/ our benefits and we went back and forth for a few weeks working on it w/ Justworks. It seems like they were just getting familiar w/ benefits themselves, so we were both climbing the learning curve.

October 2018

Adam from Northern Right Capital Management, LP

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Amazing value. Super efficient.

Excellent. I highly recommend.

Pros

It is incredibly easy to use and very efficient for the team.

Cons

Would like some more flexibility and transparency with withholding taxes on the employee level.

October 2018

Ramiz from Zeva Incorporated

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Makes life easier

Pros

The payroll and the fact that they have all employees info readily available

Cons

The timesheet function did not meet government requirments so we couldn't use it

October 2018

Nick from Quantworks, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Justworks more than just working

Pros

Great CS team, very attentive. The interface is as easy as it needs to be-not solving climate change (unfortunately), looking to maintain employee satisfaction with as few clicks as possible.

Cons

The on-boarding could have been better...no biggie-we have worked through it.

October 2018

Davey from Meehle & Jay

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Justlove

Pros

It's extremely user friendly and makes my life about 2000% easier. Payroll? Done. PTO? Tracked. Benefits? Awesome.

Cons

I haven't found anything to complain about yet.

October 2018

Benjamin from Ben Herzog Architect, PC

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

October 2018

Just don't.

Run away

Pros

It is a neat looking interface. The positives stop there.
I really have nothing more to say that is positive.

Cons

Poor communication and a very sloppy transition have left me needing to refund employees for lost benefits. This more than negates any company savings we hoped to reap by switching to this.

September 2018

Lauren from The Sill

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Absolutely love Justworks

Justworks has saved us from an incredibly outdated software which is an absolute behemoth and hard to use. Justworks makes me more efficient, reduces questions from employees and makes me feel confident that if I don't have the answer they definitely will. I would highly recommend making the switch.

Pros

Justworks is amazing. We have been onboarding them as we transition from TriNet and I could not be happier. They have answered every question--whether big or small. They have an amazing support team. I also was able to talk to someone from their HR support team, and they are super knowledgeable but also very nice and engaging without being dry. I feel like I am in great hands as we make this switch. The UI is also excellent and employees love how easy it is to use.

Cons

There are some minor glitches here and there that I will notice (i.e. display issues etc.), but the minute I tell them they get it fixed by EOD. I appreciate the swiftness in which they deal with problems.