Justworks Software

4.76 / 5 (183) FrontRunners

Our advisors have recommended this product 4 times in the last 30 days

About Justworks

Justworks makes it easier to start, run, and grow a business. With Justworks, entrepreneurs and their teams get access to big-company benefits, automated payroll, compliance support, and HR tools - all in one place.

Justworks was built as a Professional Employer Organization (PEO) to allow entrepreneurs to focus on what matters most: growing their business and taking care of their team. PEOs work with small and mid-sized businesses to support their employment-related compliance needs and provide their teams access to corporate-level benefits at affordable rates. As a PEO, Justworks also streamlines back office functions like payroll and HR in one simple tool.

Justworks pairs the power of a PEO with expert 24/7 customer se...


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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

182 Reviews of Justworks

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(153)

153

4 stars

(24)

24

3 stars

(2)

2

2 stars

(0)

0

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 182 results

July 2019

User Profile Picture

Liam from Pinnacle 21

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2019

The New Age of HR Administration (or lack thereof)

From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team. Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team! It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space.

Pros

The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin. Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization.

Cons

Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it.

Reasons for Choosing Justworks

It really checked off a good amount of needs that we're currently and foresee facing in the next few years as we scale as a company. At 30 people, it provides a comprehensive service and platform which allows for a hands-off approach to HR and Payroll administration served up with a sexy and intuitive interface. We're approaching a new day in HR software and the freedom of time created simply by the employee onboarding features in JustWorks are enough to create the consideration to move off of these more archaic platforms.

Reasons for Switching to Justworks

Lack of account support Lack of direct support for the common employee (admin mediation) Cost savings (Salary based % to $ per seat) Unnavigable interface and overabundance of user portals Large portfolio of under/unutilized services and features

July 2020

User Profile Picture

Christopher from Road Warrior Creative, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Good Software, GREAT Benefits for SMB's

Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."

Pros

Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

Cons

My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

Reasons for Switching to Justworks

Gusto had good HR management tools and reporting, but lacked competitive benefits offerings. While this may not be an issue for larger companies that have better bargaining power when it comes to insurance, it did not work for our small team. To put it bluntly, the benefits packages on offer were pure garbage.

October 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

October 2020

Worst PEO ever

They just suck and I suggest you to not to be misled by their sales pitch

Pros

Somewhat easier to use they put too much burden on the company.

Cons

Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website Very unfriendly customer service - they act like a bunch of entitled officers

Reasons for Switching to Justworks

to get the benefits from PEO

November 2019

Chris from Synapse Studios

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Justworks does what it says on the tin

The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering how complex an operation it is to onboard. They move you seamlessly from sales rep to onboarding rep to ongoing support rep, and you end up with a dedicated rep that knows your business. They handle compliance really well, and their Slack support is fantastic. It's great to have a resource I can tap for questions on compliance or policy, and the ThinkHR integration offers even more resources. My employees love OneMedical, Health Advocate, and Teledoc. Love love. Having a self-service onboarding process is really great and simplifies our onboarding dramatically. Using a PEO helps with having remote employees across the country. Much less to worry about around taxes and compliance there.

Pros

Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice. Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases. From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.

Cons

There are a couple of limitations that are vexing, verging on boneheaded: * PTO requests don't show remaining balance for the PTO plan * Unpaid time off is a manual ordeal * There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still * No expense management or reimbursement scheduling. It's just a manual process. * QBO integration is weak, but I've been promised it'll improve

Reasons for Choosing Justworks

TriNet is eye-wateringly expensive and an old system. Gusto is really compelling and affordable, but they're not a PEO: they don't handle the compliance or shared benefits rates

Reasons for Switching to Justworks

IOP was dated and abandonware. It was manual and didn't handle benefits.

January 2021

Daryn from Induro

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

It Just Works for our employees

We love it. It is inexpensive and provides amazing value to our company as an HR database and for running payroll.

Pros

I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.

Cons

There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.

Reasons for Choosing Justworks

ADP was too expensive and didn't offer everything we wanted.

Reasons for Switching to Justworks

Justworks offered better benefits for our small company.