All Lever Reviews

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Melissa

501 - 1,000 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2022

Great Tool for Scale-Up's

User Profile

Morgane

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Amazing user experience from end to end with Lever !

Saving time on everything from applications review to interviews feedbacks, including sourcing and nurturing !

PROS

I really enjoyed discovering the Nurture feature that helps me save a lot of time. The team collaboration on hiring is really smooth thanks to Lever from reviewing sourced profiles and applications to completing interviews feedbacks. Using Lever really ease the implementation of new collaborative hiring process within GitBook. My experience with Lever is the first user experience I ever had that encourages me to recommend a product being 100% confident ! I enjoyed every step of my experience with Lever from the very 1st call discovering the product with [SENSITIVE CONTENT HIDDEN], all the way to the amazing on-boarding led by [SENSITIVE CONTENT HIDDEN] until being an actual power user of Lever.

CONS

There is not much things I didn't like about Lever. If I would think of one, it would be the grey UI that is not really appealing and sometimes the UX such as having to go back on settings part to update a template but those doesn't reduce the great user experience one should have using Lever.

Reasons for switching to Lever

Missing a feature regarding sourcing and nurturing

Sydney

Biotechnology, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Easy to configure ATS that provides a great candidate, recruiter, and hiring manager experience

PROS

User interface is very intuitive and makes it easy to navigate. As a super admin, it's been very easy to configure/change/edit the settings in all facets. The global aspects of the company are very important from a data protection perspective along with the integration APIs. If you are a data person, you will love the visual insights as well. You can slice the data any way you need to and share automated reports on a cadence you define. The integration team was also incredible....they go above and beyond to figure out any roadblocks with integration and/or process specific needs that Lever doesn't readily support.

CONS

We are very strict with our security settings related to email and can't enable the approval processes just yet which is disappointing. Not Lever's fault, just the nature of our business setup. It has many features, but it could use a few more visual indicators in the candidate pipeline stages when multiple people are adding notes or giving a "thumbs up or down" while reviewing to make it easier to see if action has been taken on a candidate. It would also be nice to have sorting capabilities in the pipeline stages as well.

Reason for choosing Lever

Contract terms, cost, customer service, configurability, ease of use

Reasons for switching to Lever

We were using the recruiting module in ceridian and it was clunky, not very efficient, and didn't allow good workflow/visual insights.

Alexander

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2018

Clean Functionality, but Major Flaws

PROS

Lever has made a great many clever, intelligent design choices. For example, color coding makes for a clean UI with clear calls to action, so that when a candidate needs to be scheduled for an interview, a big blue "schedule" button appears next to their name.

CONS

Our company recently made a terrible discovery about some secret Lever functionality. It turns out that some our top executives have been somehow put on a secret "Suppressions List" which caused all of the messages being sent to them within Lever to be blocked. Many of these messages were time sensitive and mission critical. As a result of this "secret suppression", several top candidates bottlenecked at key points in the hiring process. After not receiving a response, many of them dropped out and extremely valuable talent was lost. So instead of accelerating our recruiting process, this suppression list functionality damaged our process. And the WORST part of all this is that Lever never once informed us about any of this. We discovered it ourselves. No one in our company was notified when our executives were added to this censor list No one in our company was ever informed that this could EVER happen No documentation or info was ever provided to us about this kind of "Suppressions List" functionality We still do not know how this Suppressions List is tracked or maintained This Suppressions List functionality is not covered in any of the Lever on boarding training with new clients This Suppressions List is not described anywhere in the Lever HELP documentation This Suppressions List is not accessible to our Lever Admins Why would any legitimate ATS company build such terrible gestapo like censorship into the bones of their product? We are still scratching our heads on this question, while we try to undo the damage that was caused

Russell

Mental Health Care, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

The best ATS

By far the best ATS that I have used in 15 years of recruiting. The UI is intuitive, the ability to manage your pipeline using is as easy as they come. The reporting is accurate and it is easy to identify what impacts and triggers. I did 15 demos before deciding on Lever. And after each Demo I felt like there were missing tools or a misalignment on what those ATS did vs what I believed was an effective way to manage candidates through the interview process. With Lever I felt like the softwares functionality matched with my philosophy on recruiting and the candidate experience.

PROS

Easy to customize, great bulk actions, strong reporting, and the best tool for managing your candidate pipeline.

CONS

The Easy Book tool lacks some customization. You can work around this through management of your calendar.

Reason for choosing Lever

Levers focus on the candidate profile and the ability to manage your pipeline best allows me to manage candidates through the pipeline, providing a great candidate experience and never missing/ghosting candidates.

Chengeer

Computer Software, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Does the job on the budget. If you have $ go with a more expensive one.

Overall 4/5. There are things that I would change but as I said it does the job. At the end of the day, it is all a question of your usage, your team, the scale of the business, and ofc your budget. Lever is a great solution if you have a small team under 10 recruiters, company size under 1k, and a small budget to operate with. If you know how to run scrappy and get things done, Lever is a solid choice.

PROS

Simple.Intuitive. Extremely easy to onboard new recruiters and get them up to speed. All the basic functionality to run a quick process is there. Not expensive - for the price point I would say delivers a lot of value.

CONS

Not innovative. They accept feedback - but nothing gets implemented. Even simple things that should take no time. I wish they were listening to the customers who are using the product every day - we want to help and make Lever better.

Reason for choosing Lever

I am not the decision-maker for the implementation. When I joined the team - Lever was already there.

User Profile

Jessica

Verified reviewer

Computer Software, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Lever is such a user-friendly tool and a huge improvement for us!

We weren't able to successfully build a robust database previously. Lever allows you to do that in an organized way. Also, the metrics/reporting capabilities even within the enhanced package is far superior to those I've used previously.

PROS

I love the UI/UX of Lever. It's super user-friendly and easy to figure out overall. Lots of capabilities we didn't have before. Compared to the solutions I've used before (JazzHR and BreezyHR for smaller businesses), it's like night and day. SO much better.

CONS

There are some features that are missing/need to be improved. They aren't dealbreakers, though. For instance, you can't manually update job posting dates. Also, the site doesn't have many partnerships with free job boards allowing you to automatically push out postings to them. It's integrated with LinkedIn and has a recent integration with Indeed as well, but that's it. If you want postings on other job boards, you have to manually do it, which is a decent amount of work.

Reason for choosing Lever

Better sales experience and better interface

Reasons for switching to Lever

BreezyHR was lacking in functionality for a globally dispersed recruitment team at a high growth company.

User Profile

Cinthia

Verified reviewer

Financial Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Best ATS Ever!!

The team has been amazing! Since the 1st contact, demos, implementation, everything has been great!

PROS

The integrations with LinkedIn, HackerRank, Fetcher, Slack are amazing!

CONS

Please give us Hiring Manager Satisfaction Surveys and improve the automation feature!!

Reason for choosing Lever

The functions, integrations, talent intelligence module, and all the support provided by their team :)

Reasons for switching to Lever

Better trearment

Susan

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Excellent Onboarding Experience

Great experience at this time.

PROS

As a recent customer of Lever, we've just completed the implementation phase. It's been a very smooth onboarding experience, and we have received excellent support from [sensitive content hidden]. The posting and requisition process is simple, and we appreciate that custom fields can be created to support business needs and reporting.

CONS

As a new customer, there is nothing that we dislike about Lever at this time. One product suggestion is the ability to auto-email reports created through Data Explorer.

Reasons for switching to Lever

Ability to have a simple requisition/posting process that allows us to manage our business needs and provide a great candidate experience simultaneously. Lever's reporting capabilities help solve our data management needs.

User Profile

Louis

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2022

Good tool and great customer support

PROS

Customer support while setting up the whole system across 10 entities was superb. [SENSITIVE CONTENT] was, despite the time difference, very reactive and helpful. On the product itself, it has been design to recruit and it does just so.

CONS

Some things are missing like really customizable analytics and filtered export of opportunities. The product is still being developed but as of today it still needs extra development to meet all our needs.

Reasons for switching to Lever

To go to a dedicated product for recruiting.

Anonymous

51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

Enjoyed Using

Very positive. Implementation was very easy and the support team was great.

PROS

I really enjoyed user Lever. It has tons of features for DE&I. Our managers loved using it as well and it really streamlined our recruiting efforts. Scheduling through the Office integration was also great.

CONS

Compared to others, Lever was pricey but we felt it was worth it. The software runs very smoothly, never had an issues, and was very easy to use. Top of our budget but we got what we paid for in my opinion.

Reason for choosing Lever

We liked the user experience best. Seemed like the easiest to use and it had the most robust reporting when we demoed the product.

Michaela

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2021

Smart ATS + CRM tool

We went through the implementation led by [SENSITIVE CONTENT HIDDEN] and that was superb. Overall the customer care is strong and I like the product. There are several features that Lever should work on so it fits better organizations of a larger scale (1000+) as some of the workflows are just not granular enough.

PROS

- sourcing part - integrations with other systems - the system is smart so it is limiting mistakes - reporting is strong (as the system does not allow many mistakes)

CONS

GDPR options are very simple, we need them more advanced as a EU based company user roles - too simple for us, again we would need to have them more granular email/interview templates - it would be great if these could be preset based on the interview name/type - it would save a lot of time to search through templates department/team set up - as this affects the entire system and automation it is very hard to set it up correctly, as we are an organization of larger scale, it is just not enough granular for us job offer approval set up - again not granular enough for us

Reason for choosing Lever

Lever was better fitting our business needs - strong CRM + ATS that helps with clear reporting

Reasons for switching to Lever

Jobvite did not allow keeping Job postings and requisitions separate The interface was quite old-fashioned and some tasks took way too many clicks to do Jobvite was very rigid when we needed to make any changes from the standard

James

Computer Software, 11-50 employees

Used daily for more than 2 years

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

RLL = Recruiters Love Lever

PROS

Lever is a very intuitive product, and takes the recruiting efforts of any organization to the next level. The interface is extremely user friendly, and helps streamline candidate experience. Their Customer Success team is amazing, and they are always willing to go above and beyond for their clients. I first came across Lever when I was leading recruiting efforts at a startup called Bluecore. I was all but settled on selecting Greenhouse as our ATS, not because I thought it was better than Lever, but simply because Greenhouse was the ATS that I heard the most buzz about. Before pulling the trigger, though, I decided it would be a good idea to see what else was out there, and at least take a look at another option or two. I reached out to my Recruiter network, and my buddy at Foursquare mentioned to me that they were using Lever, and that he really liked it. I set up a demo, and the rest is history. Lever knocked the demo out of the park, and I have had an amazing relationship with the company since. When I eventually left Bluecore to become the Director of Talent at Docurated, I made sure during the interview process that I would be able to bring Lever with me. The product is continuously improving, and I look forward to being a part of the ride.

CONS

I don't really have anything negative to say about Lever, as I am a big proponent of all of it's functionalities. If I had to pick something, I would suggest that Lever start working with more job posting sites to enhance it's capabilities on the frontend. Blasting out job postings to Indeed and other top job sites, besides for just Glassdoor and LinkedIn (I think you can only do this if you purchase job posting slots from these sites), would be awesome. Right now I am using Built In NYC in additional to Lever to ensure I get the most bang for my buck in regards to driving inbound candidate flow.

Jake

Primary/Secondary Education, 501-1,000 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2017

Intuitive, Effective, Innovative.

Bottom line: In my opinion, Lever is the best ATS out there. Beats its competitors by at least a mile. Keep up the great work!

PROS

- Scheduling interviews have never been easier for our Talent Team. Our conference rooms are linked to Lever so we can do everything without checking Google Calendar! - Easy to use interface. Every tab, page, and profile is very user-friendly, with the recruiter/hiring manager in mind. - Sending candidates a link to schedule their phone interview cuts down on the back and forth. - Communication between approvers, hiring managers and interviewing team is ridiculously easy that even my mom can use Lever. - Automatic job posting to external job boards. Super easy to use for niche job boards as well! - The referral system is super easy for folks who don't use Lever on a daily basis. - Customizable application per posting. SUPER easy. I love this feature. - Reports are very easy to pull and read. - Recruiters have control over who they involve in the hiring process. Before when we didn't have Lever, all hiring managers had access to every single job posting and its applicants in front of them. Now, we assign them to specific jobs they own. They can't see anything else. - Lever Extension on Chrome is insane, in a very good way. Extremely helpful when you're sourcing candidates on LinkedIn! - Andrew is great. Always there when we had questions and always willing to hop on a call with us. - Implementation phase was super quick and simple. The Lever team did whatever we asked and in turn, we did whatever they asked.

CONS

- Requisition approval needs fine tuning. When we decide to hire internally for a requisition that has already been approved, we have to delete the current req and add another one indicating it was an internal hire in order for us to report on the number of internal hires. There's very little you can do with a req once it's been approved without getting the approvers involved again. - Offer approval is backward, in my opinion. The letter should be drafted first, then sent out to the approvers for their review. Right now, it's approval first, then offer letter draft. - Referrals are counted as "applicants" and not "leads." That's crazy to me. - Once a lead has applied through our careers website, we have to manually move them from the lead bucket to the applicant bucket. There's no automatic transfer. No notification, either.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

1

Reviewed November 2022

Painful enough to leave my first review on anything work related

Based on the above am clearly not very happy. That said, I have only used Lever and Greenhouse (which is far far better). I feel like some negative grump leaving this review, but in 4 months I have wasted hours trying to get feature requests, figuring simple things out like specific plans for certain roles, only to find it literally isn't an option.I feel like they have given up on this, it could be so much better, get a small team with proper UI/UX skills and it could be a really good ATS.

PROS

It looks ok, isn't slow, I like the font.Customer service is actually good (although feature requests don't get completed).

CONS

No point in listing everything or I'll be here for days, I've already flagged them as feature requests months ago and not heard anything back. This ATS, whilst fast and not completely useless is just so painful in so many ways, the amount of illogical UX/UI that has been put into this is baffling - the main outstanding one being that jobs and candidates are kept in separate channels... what!?- Can't format feedback forms.- Any interview plan you set up is duplicated across ALLjobs.. you can't have specific plans for specific roles, are you kidding me right?- Can't turn off email notifications for reminding to submit feedback, even though there is a notification options in settings (missing the option).- When you are rejecting/archiving people if you type out an email and accidentally click off it's all deleted and does not save, this happens with other parts as well (if you just send a norma email it does save).- Want to return to the candidate after leaving feedback? You have to open a new tab.- Scheduling feels like someone doing A level comp science has built it, basic and not efficient. - No customisation settings - sorry, deal with the grey, bleak looking system (other than the font).- Don't get me started on the analytics, it's so poor.

Vendor Response

We are very sorry to hear about your experience. The Lever team is here to help. Please submit a request to the Lever Support team: https://help.lever.co/hc/en-us/requests/new You have opted to keep your contact information hidden; if you change your mind and would like to provide the name of your organization, we can connect you with a rep for support as well.

Replied December 2022

Candice

Computer Software, 5,001-10,000 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2018

Mostly good

This is a pro and a con - When processing a candidate for a role, it's good to be able to have visibility of what stages they're at with other roles they've applied to. But then it becomes a bit annoying when trying to process them for one role, but having to either decline or progress them for any other roles they've applied for, even if they aren't your roles.

PROS

- I like the way Lever processes candidates (pipeline). It's straightforward to use. - Great visibility of candidate notes. - It's fast at updating across the system, good synchronisation. - I like the way the feedback works between Outlook/hiring managers email. - New interview feature to show if hiring managers have accepted their interview invitations. - We like that it integrates with DocuSign and Outlook, and the chrome extension for LinkedIn. - It's cloud-based so we can log in from anywhere. - Evan is awesome

CONS

- We can't use bullet points in Offer forms because they don't format correctly in the final contract. - Formatting of job description (can't do bullet points) - It's challenging for hiring managers to find the 'approve' button when offer approval emails come through (it's at the bottom of the email and then it's not clear when they open the candidate's profile. - Could have more use of colour coding. - Hiring managers keep their access to individual profiles after their jobs have closed (then managers complain about receiving too many notifications) - There should be multiple Offer forms (for each of our locations for e.g.) -

Kyle

Banking, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Awesome ATS!

In our search to implement a new applicant tracking system at our organization, we came across Lever and were so excited about the platform and what we could do with it. One of our biggest wish list items was a system that not only would help us integrate different recruiting and onboarding processes for a more streamlined applicant journey, but also one that looked great and was easy to use. Lever had it all and the feedback we have received on it since implementing has been great! Lever helps us feel empowered to make changes as needed in the platform easily without getting lost in admin menus and various settings configurations that are so hard to replicate. It’s simple yet sleek and is honestly refreshing coming from our previous ATS. On top of all this, they have a wonderful team from implementation to support should we need to reach out on something. We definitely recommend Lever and hope you like it as much as we do!

PROS

Lever is an easy to use platform with a fresh look and feel from an admin and candidate perspective. Streamlined integrations with numerous other systems and a sync with our internal communication channels.

CONS

At this time there is nothing that we dislike about the platform.

User Profile

Mary

Verified reviewer

Cosmetics, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

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