So far excellent due to rep personal support.

The support from rep has been very important

Lacks pre post comparison of results. This is a important feature.

The Multirater Surveys platform allowed me to use it for 100 managers seamlessly. We created pre and post-assessments and the comparative report gave us useful insights with regard to the impact of our program. We would highly recommend this for users who want to run surveys with their teams and people. The best part of the experience was the responsiveness from the team and the support from my point of contact.

The least liked feature was making changes to the published survey. Once published, we had to go into individual surveys and make the change. It would be great to have some batch processing/editing tools.

Perception is not always reality and apart from providing an easy but detailed picture of all facets of an employee's performance and suitability for a particular role. Further they generally provide a very clear picture of a teams' performance. The only criticism we would have is that an individual scores are excessively low or high for that matter it can sometime skew the overall results. Having said that no system is absolutely "foolproof" and the results should be carefully reviewed and the anomalies at either end of the range accounted for. This is not an onerous task and is a very useful exercise in itself. While the results are anonymous if their are scores that are extreme it generally means that the person scoring has not had the scoring sufficiently explained by their supervisor or manager which in itself is another measure of performance

Multirater team has been extremely supportive and agile in adapting to our needs, and have also consulted us on certain requirement, which was very helpful.

The ease of use and customizability to match our needs.

Our biggest challenge is that there are no Arabic language capabilities, which we had to work around.

Its help us to groom our employees with profession competencies and the succession planning/Career path can be carried out in an efficient and accurate manner

As a logistic & transport company we are working with different type of employees and this system is very User Friendly and the Question bank questions are straightforward and easy to understand which helps the employees to provide us the accurate feedback

What ever the features available fits our requirement

We have been utilising the Multirater Surveys for quite a few years and can confidently say that our organisation's strengths can be attributed to the evolving outcomes provided by the surveys be it at Management, Employee or at Customer level. Being a multi-sited business Multirater ensures we can cover the broad spectrum required to have our finger on the pulse with all business units and, importantly, it is very cost effective. We run most surveys annually and have found a consistency in responses over time that gives us the foundations for managing our people at all levels. This has led to an extremely low attrition rate amongst the workforce and multiple career advancements within the business, all of which enhance the bottom line.

Pros: As an independent consultant working with a wide range of local and internationally based organisations, I find the feature of being able to customise the surveys excellent. This gives me the ability to refine the 360 Surveys to ensure they are truly relevant for the organisation and appropriate for the country we are working in. The built in question bank is comprehensive with professionally developed probing questions. Designing a survey is simple and the administration of the site is straightforward and self -explanatory. Con's: Have not had any negatives using this survey.

I have used Multirater surveys for Managers/Leaders wanting feedback on their leadership and also as part of the probation period. I have found their customer service to be outstanding. The demo and instruction initially provided was very thorough and whenever I have encountered a problem it has been answered on the spot. I have never had to wait for a response! I'm a big fan.

The ability to customise all the fields. The ability to preview the survey. The ability to set up templates to reuse later. I like that I didn't have to think of all the questions myself and could use the standard questions. Like the ability to get Net Promoter Scores

That I have to scroll through and select all the recipients manually from the list.

A series of detailed questions whose answers give greater insight into the drivers and behaviours of employees both current and prospective. I have found these tools particularly useful in driving successful change management and transformation within many different organisations. First rate service at an economic cost

Having multiple sites this product has improved our efficiency and greatly helped with leadership improvement

We've been using these tools/products for some time and would highly recommend to improve management performance. There is no doubt that our management team has improved in all facets of people management which has, in turn, led to dramatic improvements in company and staff productivity.

I was very impressed and pleased with the results I received from using this platform.

Simple to use, very cost effective and customer friendly

Excellent support Ease of set up and automation of the program Confidence in the data and survey Question banks

Nothing to note - it worked well for our business