What is Multirater Surveys?

Multirater Surveys is a cloud-based solution designed to help businesses build and manage custom surveys for gathering feedback from team members and generating people analytics to increase employee engagement. Key features include individual reports, NPS questions, rater selection, open link functionality and alerts/notifications.

Consultants using Multirater Surveys can use predefined templates to build several types of surveys such as 360-degree, 180-degree and pulse for developing short, medium and long-term business strategies. HR teams can modify questions based on individual requirements and generate reports to gain insight into employee performance and identify development areas. Additionally, the solution allows managers to monitor people analyt...


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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Multirater Surveys

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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August 2018

John from Level Five Selling, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Professional Training & Coaching

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Level Five Selling

So far excellent due to rep personal support.

Pros

The support from rep has been very important

Cons

Lacks pre post comparison of results. This is a important feature.

Response from Multirater Surveys

Replied September 2018

Thank you for your feedback John. We have recently released a new download feature which will allow you to create an excel format of the report. This means you will have access to compare data between past results.

May 2016

Gary from McPherson Wines Pty Ltd

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Benefits a'plenty!!

We have been utilising the Multirater Surveys for quite a few years and can confidently say that our organisation's strengths can be attributed to the evolving outcomes provided by the surveys be it at Management, Employee or at Customer level. Being a multi-sited business Multirater ensures we can cover the broad spectrum required to have our finger on the pulse with all business units and, importantly, it is very cost effective. We run most surveys annually and have found a consistency in responses over time that gives us the foundations for managing our people at all levels. This has led to an extremely low attrition rate amongst the workforce and multiple career advancements within the business, all of which enhance the bottom line.

Response from Multirater Surveys

Replied May 2016

Gary, thank you very much for your glowing endorsement. We look forward to continuing our contribution to the ongoing success of McPherson Wines

May 2016

Andrew from Ozpak Pty. Ltd.

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

The multi rater survey system are an excellent tool for evaluation

Perception is not always reality and apart from providing an easy but detailed picture of all facets of an employee's performance and suitability for a particular role. Further they generally provide a very clear picture of a teams' performance. The only criticism we would have is that an individual scores are excessively low or high for that matter it can sometime skew the overall results. Having said that no system is absolutely "foolproof" and the results should be carefully reviewed and the anomalies at either end of the range accounted for. This is not an onerous task and is a very useful exercise in itself. While the results are anonymous if their are scores that are extreme it generally means that the person scoring has not had the scoring sufficiently explained by their supervisor or manager which in itself is another measure of performance

Response from Multirater Surveys

Replied May 2016

Andrew, thank you for your review and comments. I have requested that our tech team investigate whether it is possible to provide functionality that will assist our clients to manage extreme scores from survey raters.

May 2016

David from Directions Unlimited

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

I have been using Multirater Surveys for 3 years, excellent system that is easy to use.

Pros: As an independent consultant working with a wide range of local and internationally based organisations, I find the feature of being able to customise the surveys excellent. This gives me the ability to refine the 360 Surveys to ensure they are truly relevant for the organisation and appropriate for the country we are working in. The built in question bank is comprehensive with professionally developed probing questions. Designing a survey is simple and the administration of the site is straightforward and self -explanatory. Con's: Have not had any negatives using this survey.

Response from Multirater Surveys

Replied May 2016

David, thank you for your valuable feedback. As a long term user of MRS we certainly appreciate you taking the time to review our survey platform.

May 2016

Peter from Corecon

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

May 2016

An excellent tool for understanding the innate qualities and attributes of people

A series of detailed questions whose answers give greater insight into the drivers and behaviours of employees both current and prospective. I have found these tools particularly useful in driving successful change management and transformation within many different organisations. First rate service at an economic cost

Response from Multirater Surveys

Replied May 2016

Peter, thank you for your review and your candid comments. Appreciate you taking the time to provide your feedback.

January 2020

Lee-Anne from HR Dept Ringwood

Verified Reviewer

Company Size: 2-10 employees

Industry: Professional Training & Coaching

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Multirater Surveys

I have used Multirater surveys for Managers/Leaders wanting feedback on their leadership and also as part of the probation period. I have found their customer service to be outstanding. The demo and instruction initially provided was very thorough and whenever I have encountered a problem it has been answered on the spot. I have never had to wait for a response! I'm a big fan.

Pros

The ability to customise all the fields. The ability to preview the survey. The ability to set up templates to reuse later. I like that I didn't have to think of all the questions myself and could use the standard questions. Like the ability to get Net Promoter Scores

Cons

That I have to scroll through and select all the recipients manually from the list.

Response from Multirater Surveys

Replied January 2020

Thanks Lee-Anne. Appreciate your feedback. We are currently developing our new scheduling functionality to automate the process. We will be sure to let you know once this is live.

May 2016

Alister from Tahbilk Group

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

May 2016

All companies should use this product if they are serious about better managing their staff.

We've been using these tools/products for some time and would highly recommend to improve management performance. There is no doubt that our management team has improved in all facets of people management which has, in turn, led to dramatic improvements in company and staff productivity.

Response from Multirater Surveys

Replied May 2016

Thank you Al, we really appreciate your feedback

May 2016

Ashley from Kwik Kopy Printing Brisbane

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Easy to use and very cost effective

Having multiple sites this product has improved our efficiency and greatly helped with leadership improvement

Response from Multirater Surveys

Replied May 2016

Ashley, thank you for your review. As a long standing client of ours your feedback means a lot to us.

May 2016

Alex from Employsure

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Great service

I was very impressed and pleased with the results I received from using this platform.

Response from Multirater Surveys

Replied May 2016

Thank you for your review and feedback Alex. It is very much appreciated

May 2016

Phil from Hunt Consultants Pty Ltd

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Employee Engagement Survey

Simple to use, very cost effective and customer friendly

Response from Multirater Surveys

Replied May 2016

Thank you for your feedback Phil