All Namely Reviews

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User Profile

Sanskriti

Verified reviewer

Information Technology and Services, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2020

Namely keeps us connected and focused at work.

Namely has helped us to manage the workforce, employee retention, understand data and insights within our organization, and keeping us connected in a single package, and we are able to benchmark our productivity, accountability, and credibility in terms of HR. We are able to set time cards, clock-in features at work, as a result, we are able to get optimum results. Managing time-off requests, sick leave(vacation) for employees has been a lot easier, and also the reporting and analytic feature of Namely has helped to keep track of every record at work. Overall, Namely has helped our organization in managing the workforce, employee engagement along with payroll, benefits, and talent management.

PROS

Namely is simply a great platform for HR, Payroll, and benefits management within the organizational framework, as it helps to create better workplaces with varying functionality to adapt in small to mid-size businesses and comply with different regulations at work.

CONS

No particular downsides of the software. Sometimes, I got a problem syncing employee's data to Namely. The API call is not worth handled by the application and keeps me disconnected. Hope this would be solved in the next update.

Vendor Response

Thank you for your review! We really appreciate your feedback and are happy to hear that Namely helps you manage your workforce, keep employees engaged, and build a better workplace.

Replied November 2020

Melissa

Information Technology and Services, 501-1,000 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2020

Happy with HRIS

Namely is a good system. It has helped us to make our candidate and employee experience easier and more efficient. We are looking forward to adding the benefits system to replace our current system to really give our employees a central place to go for all of their needs.

PROS

We really like the onboarding tool for our new hires. There are definitely benefits to this system to streamline your process. For the most part, Namely provides an easy to use platform for our new hires to upload and provide their information. I really like the option of the e-signature which allows us to send out documents to individuals or company wide to be signed. Those documents are then available on the employees profile. We like the analytics which allow us to look at a variety of data points about our employees. We are preparing to add Namely benefits to our package and are hopeful that this will allow us to increase our employee experience satisfaction.

CONS

We did not have a great experience with implementation and felt that we were not prepared for our go live. Our original Customer Support person struggled with many of our questions and concerns and we were left to figure a good number of work arounds on our own. We are hopeful that the new system for getting help support will be better for us. We are frequently looking for ways to work around the limitations of the Namely software. The Namely community of users has been helpful to our company.

Reasons for switching to Namely

At the time of the switch Zenefits was not able to offer a Global solution for our company.

Vendor Response

Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has enhanced your onboarding process and overall employee experience. As for implementation, we truly apologize for your experience. We have made several improvements recently, such as introducing Data Migration Services, to ensure that our clients' implementations go smoothly and properly prepare them to go live. As for customer support, we are confident that our new Pod Service Model will enhance clients' overall experiences and are happy to hear that you have found the Namely Help Community to be helpful.

Replied November 2020

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2018

Avoid at all costs

Terrible - service reps do not know the system, standard payroll practice, let alone any questions. Service tickets get lost, takes months for resolution of more complex tasks and extreme micromanagement

PROS

It's pretty. There is really no other pro.

CONS

HRIS: No proper Leave tracking for maternity/paternity, jury duty, bereavement leave ETC There's no way to see a PTO accrual history Employees are not alerted when their address format is invalid Only one set of holidays - UK sees all US Holidays When reporting structure changes you have to make MANUAL changes in Namely Payroll IN ADDITION to doing a mass upload in the HRIS Doesn't auto track history of Job titles Need to manually assign PTO to employees not automatic Leave approval amends, not sent Lack of point in time reporting Does not auto assign pay group based on the type of pay entered Payroll: You can't retract partial payments Had to print W2s and sort through employees that electronically consented and send out those that did not "We have to do all of the calculations manually when there is a comp change in the middle of a pay period " Invalid addresses prevent us from proceeding with payroll We are unable to easily add "time and a half" for employees who work on holidays Takes weeks to add a new department code Tax withholdings do not flow seamlessly from HRIS to Payroll If we need to Mark an employee as FICA tax exempt we need have to reach out to Namely as only they can do this Employee ID do not flow over to HRIS Manually have to add holiday pay for employees does not flow into payroll You have to manually exclude employees from payroll once terminated Time and attendance: Time card entry is tedious PTO doesn't communicate to Payroll You have to man

Yvonne

Industrial Automation, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2020

HR and payroll 'amped up'

Great team, good support. Really have enjoyed and benefited from the Broker Team at Namely.

PROS

I think the ease of use for all users was a main factor. Keeps the team engaged, connected and really enjoy the ability to manage PTO all in one spot.

CONS

Think sometimes there are a couple of suggestions by a minority that get a lot of attention and maybe it isn't something that needed to get focused on right away or maybe more discussion so the functionality works better for all.

Reason for choosing Namely

Enjoyed the team I had during the process, their knowledge and experience made all the difference.

Reasons for switching to Namely

Primarily ease of use.

Vendor Response

Thank you for your review! We really appreciate your feedback and are happy to hear that our platform helps keep your employees engaged and connected. We work very hard to assess, prioritize, and action on all suggestions that we receive. Please continue to give product feedback to your dedicated Namely Pod and know that we take it very seriously!

Replied July 2020

Tess

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2020

CircleCI<>Namely

Our experience with Namely has definitely been tumultuous. We had a very rocky start and it continued to be rocky as the turnover rate was extremely high on their CS team. We had about 6 CSMs within one year. Constant issues with the platform and no resolution in sight. Things are better now and Namely seems to be making great strides towards progress, but still has work to do.

PROS

-one source of truth for all employee information - easy to track/request time off -resources tab is helpful for new hires -place to store private employee data -very customizable

CONS

-SO many issues in the beginning(especially with workflows and onboarding templates) (ex. when you submit a salary change workflow you have to do two separate workflows for base salary and commission, even though the commission piece is added into the workflow). -can't easily hide legal name from other employees view -tasks tab is pretty much no use to us. When you assign a task to someone there is no way to set reminders or alert you if you have a task overdue. Also, no notification or red flag that says you have incomplete tasks on the homepage.

Reason for choosing Namely

We thought it would be best for what we needed. Globally distributed. Payroll+HRIS. Customizable.

Leslie

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Namely HRIS

Excellent

PROS

I love the viewability of the site for our staff.

CONS

Back end functionality and learning. Lots of e-learning but we have admin users who need to be able to have a walk through while they are on their machine to understand. Namely does however, do a good job of having plenty of YouTube videos that show you the walk through.

Reasons for switching to Namely

Paychex was difficult and customer service turnover is awful - you never knew who you were going to get and often had to re-explain our complex company to them and the "why" behind what we wanted to do with any changes. They also don't understand non-profits well.

Vendor Response

Thank you for your review! We really appreciate your feedback and have been releasing more intuitive training courses to make you and your HR team's e-learning experience as seamless as possible.

Replied July 2020

Rachel

Entertainment, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Very helpful!

The Namely team has been incredibly helpful from day 1. They took ample time to walk our team through the entire process and trained us up. They anticipated our needs and questions all along the way.

PROS

With Namely, we have been able to make all of our HR files secure and digital.

CONS

I love everything about Namely. My only wish is that they integrated with a larger list of other softwares.

Reason for choosing Namely

Namely was easier to use and more user-friendly. Their customer support is top-notch!

Vendor Response

Thank you for your review! We really appreciate your feedback and are happy to hear that our user-friendly platform has enabled your company to go digital. Additionally, we are pleased to hear that you have enjoyed working with our Pod Service Team, as it was designed to provide our clients with top-notch support.

Replied May 2021

Cristin

Military, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

Namely Review

Amazing. Timely. Professional. Helpful. Friendly.

PROS

HRIS system is easy to manage and understand. Our employees like the feed. Love the customer service - they are super helpful and friendly. Love eSig.

CONS

I don't like Namely Time. I wish it was more straightforward to use. I also wish that Namely had a background check integration providers. I wish there was a built in ATS system.

Reason for choosing Namely

Ultimately because of your customer support system. It gives me confidence to use your product.

Vendor Response

Thank you for your review! We really appreciate your feedback and are happy to hear that our customer support team helps give you confidence when using Namely. As for your pain points, we will be be sure to relay them to our Product team.

Replied October 2020

User Profile

Leon

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed September 2018

Easy and sustainable.

Namely is simple and easy to use, it requires a few improvements that seem to be coming soon. It still has some glitches that need an urgent fix, but with the few conversations I've had with the Customer Support team, I can tell that Namely will greatly improve in future versions.

PROS

It is a straightforward and easy to use software, the user interface is the simplest one in the market of HR Management tools. It is a good example of the Integration between Payroll and HR Systems, and might be useful in the Linkbuilding bussiness with a few enhancements and addons. The Customer Service is great and the people involved are very kind and competent.

CONS

The customization of the processes is not easy to implement, and tends to be tiresome, and in many cases it slows down the navigation. It is currently lacking a proper auto-sync feature. It does not have the E-signature feature for current employees. The performance management module has a complicated nature. There could be a better integration between the HR and the Payroll modules. As I explained in the Pros, it is easy to use but it could be highly improved in terms of pragmatic functionalities over the user friendly interface.

Elena

Verified reviewer

Biotechnology, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

User friendly HR platform

In other words, to make my job easier in every aspect. You can just like the post, add a comment. On the left you will see a panel where you will find several links to help you navigate the platform. You can also view compensation and benefits in the profile area. Goals and performance reviews are also easily accessible from there.

PROS

The best thing about Namely is that it is user friendly and the reports are valuable. We have easy access to our resource section where we can post any policy, brochure, company or benefit related information.

CONS

Could be more intuitive, especially going back and forth between all the modules. Also, I think some features could use more customization.

Amber

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2019

Needs more work

I have only been using Namely since the end of May 2019. I am hoping that as time goes on it will become easier to navigate, but at this time I am not enjoying the move.

PROS

I like the idea of only having to use 1 program to manage employee timekeeping, payroll and benefits.

CONS

This program has not been an easy transition nor has it been easy learn. One of my biggest issues with Namely is the process of inputting new hires. They call it Onboarding, and the new hire has to have an email or you have to setup one for them. Once you have completed the onboarding process then you have to go through many different screens to finish the setup, and then wait for the system to catch up and generate an employee ID so they can start clocking in/out on the time clock. I have found that if I do this in the morning, the employee ID is not issued until end of day. The old program I used I could setup the new hire in 10 minutes and have them clocking in and out right away. Clocking in/out for team members has been a struggle too because it does take a lot of time and if you have more than one person attempting to clock in/out for their shift, someone is always late or ends up with a missed punch because of all the "ok"'s they have to hit. If they miss the last "ok" it does not record their punch.

Reasons for switching to Namely

My corporate office decided to make the switch in order to have communities only using 1 system instead of 3 systems for payroll, benefits, and timekeeping.

Susan

Research, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2020

Namely Allowed HR to Scale

Streamlining all of our onboarding and reviewing.

PROS

Namely is used as our HRIS and payroll system. I has an onboarding module that was incredibly helpful in digitizing our entire onboarding system and allowing all the info to flow into HRIS and payroll. The EE review feature has also streamlined our review process

CONS

The implementation required heavy lifting to present our data into a Namely prescribed spreadsheets. I wished there were better mapping that would have required more on Namely's part. (2) some of the place holding features that exist in payroll are not available on the HRIS side. Ex: if I want to view deductions for many EEs I can go the deduction location and click through and easily view one EEs info after another. If I want to do the same within HRIS I cannot. So there are many, many clicks required to accomplish the same task.

Reason for choosing Namely

features, look and feel of the UI

Vendor Response

Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has streamlined your HR processes, like onboarding and performance reviews. As for implementation, we truly apologize for your experience. In 2019, we recognized that gathering required data was a huge lift and burden for some of our clients, so we introduced Data Services as a solution. Clients who utilize Data Services work directly with a Namely consultant to pull the necessary data from their current system. The Namely consultant then works to ensure the data is formatted properly for import, giving our clients more time to focus on other pieces of implementation and providing them with a more seamless experience. As for the place holding features on the HRIS side, we will relay your feedback to our Product team. Thank you!

Replied September 2020

Joseph

Marketing and Advertising, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2021

Namely is a great option for a mid sized company

PROS

The software flows very well and links everything so it's easy to onboard and offboard employees. The profiles store employee data efficiently and the reporting and analytics is very useful.

CONS

There are many inconsistencies or illogical set ups that make the software wonky at times. For example, titles are considered an "object" rather than text. So you have to add every title manually in the backend. THEN, only on the onboarding form can you search titles. Everywhere else you must search the alphabetized list manually for your title. This is just a minor inconvenience. A more major one is how salaries are handled. When inputting a salary for payroll you have to calculate out how much each check should be and input that in addition to listing the annual salary. This might be fine if every other form or field didn't calculate it automatically for you. This seems like a major oversight and really puts into perspective how this software was developed. And that is, many teams working on their own parts without any formal cohesion of functionality. Honestly, it feels like an intern built the whole onboarding piece (which is the function you will use the most).

Vendor Response

Thank you for your review! We really appreciate your feedback and are happy to hear that our platform has simplified your onboarding and offboarding processes. As for your pain point about salaries, we apologize for your negative experience. Fixing that process is currently on our product roadmap and we look forward to making your experience as seamless as possible.

Replied August 2021

Mary Beth

Non-Profit Organization Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Namely HR Software

Our staff is very pleased with Namely - it saves them time completing performance appraisals. Plus they have their information at their fingertips and can quickly make a change of address right there instead of sending an email to all who needs to know.

PROS

The software is extremely easy to use. It reminds me most of Facebook. Pretty user-friendly.

CONS

We have a lot of "special circumstances". Some are harder than others to incorporate into this software. We have workarounds for most of them and we have changed some of our procedures to fit within the Namely parameters.

Reason for choosing Namely

Ease of use

Reasons for switching to Namely

Ease of use

Vendor Response

Thank you for your review! We really appreciate your feedback and are happy to hear that your employees enjoy using our platform.

Replied July 2020

Mim

Computer Software, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

3

Reviewed June 2021

Great system to bridge the gap between HR needs and employees

Depending on what you need to use it for, the system is great and simple for employees to use. It could definitely use some work in the PTO request department, but other than that, it's a solid system!

PROS

Namely is easy to use with a pretty intuitive interface, which makes accessing tools and information quick and simple. We utilize this system mainly for our payroll info, performance reviews and general employee information across the company.

CONS

We were hoping to move all facets of our previous system over to Namely, which included requesting time off, but we were unable to due to a lot of basic features were missing in the Namely system. For instance, when requesting time off in Namely, we were only able to submit a certain number of hours off vs setting a specific start and end time to our requested time off. Another issue was the integration Namely has with Google calendars and successfully adding requested time off to our calendars.

Vendor Response

Thank you for your review! We really appreciate your feedback and are happy to hear that you enjoy using our platform. As for your pain points about PTO tracking and an integration with Google calendars, we will be sure to relay them to our Product team.

Replied June 2021

Shane

Medical Practice, 51-200 employees

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT